Mercedes-Benz USA, LLC: Seats › Mid/Rear Assembly › Head Restraint
Mercedes-Benz USA, LLC reported this defect to federal regulators on May 28, 2021 and put the number of vehicles at risk at 218. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
The risk
Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
The remedy
Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060010.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Mercedes-Benz AMG C43 | 1 | 6 | 0 | 0 |
| 2021 Mercedes-Benz AMG C63 | 0 | 5 | 0 | 0 |
| 2021 Mercedes-Benz AMG C63 S | 1 | 4 | 0 | 0 |
| 2021 Mercedes-Benz AMG E53 | 5 | 15 | 0 | 0 |
| 2021 Mercedes-Benz C300 | 14 | 7 | 0 | 0 |
| 2021 Mercedes-Benz E 450 | 7 | 14 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V406000.
Full record for the 2021 Mercedes-Benz AMG C43 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →