Owners filed 1 complaints about this vehicle with federal regulators, most often about the wheels. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Wheels
1
0
0
0
3 safety recalls
Part 573 reports
Visibility › Sun/Moon Roof Assembly24V874000
Filed Nov 19, 202433,456 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk. A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Visibility › Sun/Moon Roof Assembly22V954000
Filed Dec 23, 2022131,653 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk. A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Visibility › Sun/Moon Roof Assembly19V918000
Filed Dec 20, 2019747,928 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
What owners reported
Newest filings
Wheels
Filed Jun 17, 201323,200 milesTX
THE FIRST TIME ON 05.01.2013, I WAS APPROACHING THE EXPWY EXIT (AT ABOUT 45MPH) WHEN I HEARD A LOAD POP & THE CAR SYSTEM WARNING FOR LOW TIRE PRESSURE CAME ON. I PULLED OVER AND INSPECTED THE FRONT PASSENGER TIRE THAT APPEARED TO BE FLAT. ROADSIDE ASSISTANCE FROM MERCEDES BENZ- SAN JUAN CAME & THE GENTLEMAN PROCEEDED TO CHANGE THE TIRES. UPON INSPECTION, HE STATED THAT THE TIRE HAD BLOWN OUT FROM THE INSIDE WAS AND THERE APPEARED TO BE NO PUNCTURE DAMAGE TO THE TIRE. LATER, THE DEALERSHIP ALSO STATED THAT THERE WAS NO IDENTIFIABLE PUNCTURE MARK AND THAT THE TREADING WAS LIKE NEW. MY 2011 CLS63 HAS ONLY 23,000 MILES. THE DEALERSHIP DETERMINED THAT THE BRIDGESTONE POTENZA TIRES THAT I HAD WERE NOT COVERED BY THE WARRANTY, AND PROCEED TO CHARGE ME FOR THE REPLACEMENT. THEN ON 06.09.2013 THE FRONT DRIVERSIDE TIRE BLEW OUT AS I WAS DRIVING HOME, ON A 30 MPH ROAD. SAME SCENARIO, I HEARD A LOUD POP AND PULLED OVER. ROADSIDE ASSISTANCE WAS AGAIN ON SITE, AND THE FRONT DRIVERSIDE TIRE HAD BLOWN OUT FROM THE INSIDE WALL. UPON DISCUSSING THE OBVIOUS TIRE DEFECT WITH THE SAME DEALERSHIP, THEY AGAIN STATED THAT THE TREADING WAS LIKE NEW AND THERE WAS NO IDENTIFIABLE PUNCTURE DAMAGE TO THE TIRE. THEY LATER STATED THAT I MUST HAVE HIT A SIDEWALK TO MAKE THE TIRE BURST. I TOLD THE DEALERSHIP THAT IF I HAD HIT A SIDEWALK, WOULDN'T THE DAMAGE HAVE BEEN ON THE OUTER WALL? OR AT LEAST, THE TIRE WOULD HAVE VISIBLE DAMAGE CAUSED BY HITTING THE SIDEWALK? THEY LATER STATED THAT AFTER FURTHER REVIEW
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 19, 2024. Source: NHTSA Office of Defects Investigation.