Owners filed 23 complaints about this vehicle with federal regulators, most often about the wheels. It has been recalled 10 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Wheels
5
0
0
0
Seat Belts
4
0
0
0
Structure
2
0
0
0
Service Brakes
2
0
0
0
Seats
2
0
0
0
Air Bags
2
0
0
0
Visibility › Sun/Moon Roof Assembly
1
0
0
0
Tires › Sidewall
1
0
0
0
Tires
1
0
0
0
Engine
1
0
0
0
10 safety recalls
Part 573 reports
Structure › Body › Roof and Pillars23V854000
Filed Dec 15, 20232,976 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk. A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Structure › Body › Roof and Pillars21V197000
Filed Mar 19, 202115,096 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication › Auto Crash Notification21V058000
Filed Feb 5, 20211,292,258 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy. MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Seat Belts › Front › Retractor21V032000
Filed Jan 29, 202124,550 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk. If the seat belt does not fully retract, the occupant may find the operation of the seat belt inconvenient and not wear it, increasing the risk of injury in the event of a crash.
Remedy. MBUSA will notify owners, and dealers will check the retraction function of the front seat belts and adjust the damping foam within the B-pillars, as necessary, free of charge. The recall began February 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020010.
Seats19V130000
Filed Feb 26, 201922,637 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2017-2018 Mercedes-Benz C300 Cabriolet, C300 Coupe, AMG C43 Coupe, C300 4MATIC Cabriolet, C300 4MATIC Coupe, AMG C43 Cabriolet, AMG C63 Cabriolet, AMG C63 Coupe, AMG C63 S Cabriolet and AMG C63 S Coupe vehicles and 2018 Mercedes-Benz E400 Coupe, E400 Cabriolet, E400 4MATIC Cabriolet and E400 4MATIC Coupe vehicles. The seatbacks of the front seats may not properly lock on the right side of the seat.
Risk. If the seatback does not properly lock, in the event of a crash, the seatbacks may fold forward, increasing the risk of injury.
Remedy. Mercedes will notify owners, and dealers will inspect the locking of the seatback on the affected vehicles and replace the seatback lock, as necessary, free of charge. An interim owner letter was mailed on April 12, 2019 to notify owners. Owners will receive a second notification when the remedy is available. Owners may contact Mercedes-Benz customer service at 1-800-367-6372. MBUSA's number for this recall is 2019040007.
Structure › Body18V456000
Filed Jul 10, 201810,826 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 Mercedes C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63S AMG Cabriolet, and C63 AMG Cabriolet vehicles. Due to a bonding issue introduced in the production process, the rear beltline trim may separate from the vehicle.
Risk. If the beltline trim were to separate from the vehicle while driving, it could become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the rear beltline trim and replace the trim if necessary, free of charge. The recall began on September 21, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.
Seats18V207000
Filed Mar 29, 20183,088 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 C43 AMG 4Matic Coupe, C300 Coupe, C300 4Matic Coupe, C300 4Matic Cabriolet, C300 Cabriolet, C43 AMG 4Matic Cabriolet and C63S AMG Cabriolet, 2017 C63 AMG Cabriolet, C63S AMG Coupe and C63 AMG Coupe, 2018 E400 Coupe and E400 4Matic Coupe vehicles. The seatbacks of the front seats may not properly lock on the right side of the seat.
Risk. If the seatback does not properly lock, in the event of a crash, the seatbacks may fold forward, increasing the risk of injury.
Remedy. MBUSA will notify owners, and dealers will inspect the locking of the seatbacks, replacing the seatbacks lock, as necessary, free of charge. The recall is expected to begin May 25, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018040007.
Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Steering › Electric Power Assist System17V574000
Filed Sep 19, 20174 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk. The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Seat Belts › Pretensioner17V251000
Filed Apr 11, 201712,743 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 C300, C300 4Matic, C300 Coupe, C300 Coupe 4Matic, C43 AMG, C43 AMG Coupe, C43 AMG Cabrio, C63 AMG, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, C63S Cabrio, GLC300, GLC300 4Matic, GLC43 AMG, S550, S550 4Matic, S550e, S600, S63 AMG 4Matic, S65, Mercedes-Maybach S550 4Matic, and Mercedes-Maybach S600 vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection," and 209, "Seat Belt Assemblies."
Risk. If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Remedy. MBUSA will notify owners, and dealers will replace the front seat belts, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
What owners reported
Newest filings
Seat Belts
Filed Aug 9, 202470,000 milesAZ
The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that the front driver’s side seat belt failed to retract as intended. No warning light was illuminated. The vehicle was taken to a local dealer for diagnosis but was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belt); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Seat Belts
Filed May 9, 2023UT
Both front seat belts on the driver and passenger side fail to retract. Looking up my car model I found the following: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection." However my vin number was not marked for the repair and the dealer refused to cover it. I ended up paying for the repair out of pocket for safety.
Structure
Filed Apr 7, 202358,237 milesGA
The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that after the dealer performed an unknown recall repair and Honda of Newnan (391 Newnan Crossing Bypass, Newnan, GA 30265) replaced the ball joints and axles, the contact noticed that the roof panel had detached, causing the front panel to loosen, and the driver's side air bag was visible. Additionally, the front driver's side seat belt failed to retract. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Numbers: 21V197000 (Structure) and 21V032000 (Seat Belts) however, the VIN was not included in the recalls. The failure mileage was approximately 58,237.
Structure
Filed May 26, 202285,000 milesTX
The contact owns a 2017 Mercedes-Benz C43 AMG. The vehicle had previously been serviced under NHTSA Campaign Number: 21V197000 (Structure). The contact stated while driving 60 MPH, the sunroof glass was rattling. The contact pulled off the exit to check the sunroof. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and the contact was awaiting a callback. The failure mileage was approximately 85,000.
Seat Belts
Filed Oct 21, 202150,000 milesFL
The contact owns a 2017 Mercedes-Benz AMG C43. The contact stated that the driver’s and passenger’s side front seat belt retractors had malfunctioned, and the seat belts would not retract after unlocking. The vehicle was taken to the local dealer who performed the recall repair under the NHTSA Campaign Number: 21V032000 (Seat Belts). The contact indicated that after retrieving the vehicle, the failure was still present. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 50,000.
Seat Belts
Filed Aug 17, 2021AK
The contact owns a 2017 Mercedes-Benz C43 AMG. The contact received a recall notification for NHTSA Campaign Number: 21V032000 (Seat Belts) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Engine
Filed May 11, 202113,000 milesCA
VEHICLE JERKS VERY VIOLENTLY WHEN ACCELERATING OR USING PADDLE SHIFTERS (IN MANUAL MODE). OTHER OWNERS SEEM TO ENCOUNTER SAME ISSUE
Wheels
Filed Apr 9, 202125,000 milesNJ
DOCUMENTATION ERRORS AND OMISSIONS MISINFORMATION REGARDING PROPER REPLACEMENT WHEEL. THIS MISINFORMATION COULD RESULT IN WHEELS WITH IMPROPER FIT BEING INSTALL POTENTIALLY RESULTING IN ABNORMAL HANDLING, DIMINISHED BRAKING PERFORMANCE AND IN EXTREME CASES POSSIBLE SEPARATION OF THE WHEEL FROM THE VEHICLE AT HIGH SPEED. MERCEDES PARTS WEB SITE, HTTPS://MBPARTS.MBUSA.COM, LISTS PARTS 205-401-11-00-7X23 FRONT AND 205-401-12-00-7X23 REAR AS THE PROPER REPLACEMENT WHEELS. THE SELLING DEALER, MERCEDES-BENZ OF FLEMINGTON, NJ INSISTS THAT THESE ARE NOT THE PROPER WHEELS BUT PARTS 205-401-48-00-7X23 FRONT AND 205-401-72-00-7X23 REAR ARE THE PROPER WHEELS. ALL THESE WHEELS ARE AVAILABLE FROM NUMEROUS RESELLERS. PURCHASING AND INSTALLING THE HTTPS://MBPARTS.MBUSA.COM LISTED WHEELS COULD RESULT IN THE AFOREMENTIONED SAFETY ISSUES.
Wheels
Filed Apr 9, 202119,500 milesNJ
WHEEL LIPS ON THIS VEHICLE DEFORM WITH LITTLE PROVOCATION RESULTING IN RAPID AIR LOSS, LOSS OF HANDLING AND IN EXTREME CASES A CRASH. THE SHAPE OF THESE WHEELS DEVIATES FROM OTHER ALLOY WHEELS IN A WAY THAT PROMOTES THIS BEHAVIOR. THE CURVE OF THE RIM BARREL BETWEEN THE LIPS (ALSO KNOW AS THE BELL) IS MUCH SHALLOWER THAN MANY OTHER WHEELS. THE RESULT IS THAT THE ANGLE AT WHICH THE BARREL MEETS THE LIPS IS CLOSER TO A RIGHT ANGLE THAN COMMON. THE BARREL MEETING THE LIP AT AN ANGLE CLOSER TO PARALLEL WITH THE PAVEMENT GREATLY INCREASE THE RISK THAT SUDDEN DEFLATION COULD OCCUR RESULTING IN THE AFOREMENTIONED SAFETY ISSUES.
Wheels
Filed Jan 27, 202150,000 milesNJ
THE WHEELS ON MY TIRES WILL CRACK AT THE SLIGHTEST STRESS FROM THE ROAD. IT COULD BE A BUMP, A TINY POT HOLE, EVEN A STICK, AND THESE TIRES WILL BECOME DEFECTIVE, EITHER BY CRACKING, BECOMING FLAT OR THE WHEEL BECOMING COMPLETELY IMMOBLIZED. I HAVE BEEN STRANDED ON THE ROAD IN THE MIDDLE OF THE NIGHT FOR HOURS BECAUSE OF THESE DEFECTIVE TIRES. I'VE COME INTO WORK UN-SHOWERED WITH NO SLEEP, BECAUSE I WAS STRANDED FOR SOMETIMES UP TO 12 HOURS BEFORE I WOULD GET HELP. ITS HAPPENED AT LEAST ONCE A MONTH FOR THE PAST 4 YEARS. THERE IS NO WAY THESE TIRES PASSED EVEN BASIC INSPECTION. THEY ARE DANGER TO ANYONE USING THEM.
Visibility › Sun/Moon Roof Assembly
Filed Jun 12, 202032,929 milesTX
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C43 AMG. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE TOP OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF A MASSIVE FRACTURE IN THE SUN ROOF. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,929.
Electrical SystemCrash
Filed Mar 24, 202032,000 milesCA
TL* THE CONTACT OWNED A 2017 MERCEDES BENZ C43 AMG. THE CONTACT STATED THAT WHILE DRIVING AT 63 MPH IN THE RAIN, LOSS CONTROL OF THE VEHICLE AS IT SLED TO THE LEFT AND CRASHED INTO THE GUARD RAIL. THE INCIDENT OF MARCH 12TH DID NOT FEEL LIKE I HAD HYDRO-PLANNED. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS ILLUMINATED SUCH AS AIR BAGS FAILURE, SHOCK FAILURE, SUSPENSION FAILURE AND TRACK FAILURE. THERE WERE NO INJURIES AND NO POLICE REPORT WAS FILED. THE VEHICLE'S DRIVER'S SIDE WAS DAMAGED UNDER THE FRONT BUMPER AND THE FRAME WAS DAMAGED BEYOND REPAIR. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE STEERING WAS EXTENSIVELY DAMAGED AND A FAILURE CAUSE COULD NOT BE DETERMINED. THE CONTACT RESEARCHED THE FAILURE ON-LINE AND BELIEVES THAT THE ELECTRIC STEERING WAS DEFECTIVE AND MAY BE A CAUSE OF THE FAILURE. THE CONTACT MENTIONED THAT THE VIN WAS NOT INCLUDED IN A RECALL FOR ELECTRICAL STEERING. DURING THE INSPECTION OF THE VEHICLE BY PENSKE AUTO COLLISION CENTER, THE TECHNICIAN COULD NOT TELL IF THE STEERING DAMAGE WAS SUSTAINED DURING THE COLLISION OR AS A RESULT OF A DEFECT. THEY ALSO FOUND DAMAGE TO THE REAR DRIVE UNIT ALTHOUGH, AS VERY VISIBLE IN THE PHOTOS, THE VEHICLE STRUCK THE BARRIER WITH THE FRONT LEFT (DRIVER'S SIDE) PORTION OF THE FRONT BUMPER. THE REAR OF THE CAR NEVER SLAMMED INTO THE BARRIER BUT DID SCRAPE ALONG THE DRIVER'S SIDE MOMENTARILY BUT THERE WAS NO IMPACT. THE COLLISION CENTER COULD NOT ACCOUNT FOR THE DAMA
Seats
Filed Nov 18, 2019FL
2017 MERCEDES BENZ C43. CONSUMER WRITES IN REGARDS TO FRONT SEATBACK LOCK SAFETY RECALL. *LD *JS
Seats
Filed May 14, 2019NY
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C43A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V130000 (SEATS). THE CONTACT STATED THAT MERCEDES-BENZ OF DANBURY (LOCATED AT100 FEDERAL RD, DANBURY, CT 06810, (203) 778-6333) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Wheels
Filed Mar 25, 201930 milesNJ
IN REGARD TO CONTINENTAL TIRES.THE WHEELS CRACK AT THE SLIGHTEST RESISTANCE. THE WHEELS CONSTANTLY NEED AIR PLACED IN THEM SOMETIMES TWICE A WEEK. IN A YEAR I HAVE HAD TO REPLACE 12 TIRES DUE TO CRACKING AT THE SLIGHTEST IMPACT. THE WHEELS DO NOT LAST 50 MILES AFTER BEING FLAT THEY ARE DESTROYED THE MINUTE THEY HIT IMPACT. THESE ARE DANGEROUS TIRES FOR ANYONE AND THESE NEED TO BE RECALLED.
Tires
Filed Jan 11, 20193,997 milesNJ
TL* THE CONTACT LEASED A 2017 MERCEDES-BENZ C43 AMG EQUIPPED WITH PIRELLI P ZERO ALL SEASON TIRES, SIZE: P225/40/R19 (NA). ON SEVERAL OCCASIONS, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. ALSO, THE FRONT DRIVER AND PASSENGER TIRES EXPERIENCED BLOWOUTS AND CRACKED RIMS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NANUET (99 NY-304, NANUET, NY 10954, (845) 624-1500) TO BE DIAGNOSED, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT BOTH FRONT TIRES WERE REPLACED ELEVEN TIMES. THE VEHICLE MANUFACTURER WAS NOTIFIED. THE TIRE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,997.
Tires › Sidewall
Filed Sep 13, 2018NJ
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C43 AMG EQUIPPED WITH CONTINENTAL TIRES. THE FRONT TIRES WERE SIZE: 225/40/R19 93Y AND THE REAR TIRES WERE SIZE: 255/35/R19 96Y (NA). THE CONTACT STATED THAT THE SIDEWALLS OF THE TIRES WERE SO THIN THAT THE TIRES WOULD BLOW OUT WHILE DRIVING OVER SMALL POTHOLES. THE CONTACT EXPERIENCED SIX TIRE FAILURES OVER THE LAST FIFTEEN MONTHS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF UNION (2585 US-22, UNION, NJ 07083, (908) 379-7200) AND THE TIRES WERE REPLACED AT THE CONTACT'S EXPENSE. THE TIRE MANUFACTURER ACKNOWLEDGED THE TIRE FAILURES, BUT OFFERED NO ASSISTANCE. THE MERCEDES-BENZ MANUFACTURER ALSO ACKNOWLEDGED THE FAILURES, BUT BLAMED THE CONTACT FOR NOT PURCHASING THE EXTRA TIRE INSURANCE AT THE TIME OF PURCHASE. THE MANUFACTURER INITIALLY OFFERED A DISCOUNT TO PURCHASE THE TIRE INSURANCE. THE CONTACT WAS LATER OFFERED TO END THE LEASE OF THE VEHICLE AND THE MANUFACTURER OFFERED A DISCOUNT ON LEASING OR PURCHASING ANOTHER MERCEDES-BENZ VEHICLE. THE CONTACT WANTED THE TIRES AND RIMS REPLACED WITH STANDARD 18-INCH TIRES, BUT THE MANUFACTURER REFUSED BECAUSE THE COST WAS TOO HIGH. THE TIRE LINES, DOT NUMBERS, VIN, AND TIRE AND VEHICLE FAILURE MILEAGES WERE NOT AVAILABLE.
Service Brakes
Filed Jun 25, 201811,700 milesMN
THE PARKING BRAKE WON'T RELEASE SOMETIMES AFTER DOING EVERYTHING THAT THE MANUAL AND MERCEDES BENZ RECOMMENDS. I'VE BEEN STRANDED FOR OVER 30 MINUTES. I'VE PULLED THE BRAKE RELEASE FOR OVER 10 SECONDS AND PUT THE CAR IN GEAR AND TURNED IF OFF AND ON. TWICE THE PARKING BRAKE LIGHT HAS COME ON WHEN DRIVING.
Service Brakes
Filed Jun 24, 201811,700 milesMN
AT START-UP, THE PARKING BRAKE LIGHT COMES ON AND CAN'T BE TURNED OFF. THIS HAPPENED SEVERAL TIMES. THE PARKING BRAKE LIGHT COMES ON WHILE DRIVING ONE DAY AT START-UP THE BRAKE WOULD NOT RELEASE FOR 30 MINUTES WHILE TRYING VARIOUS METHODS RECOMMENDED BY MERCEDES BENZ SUPPORT AND THE OPERATORS MANUAL. THE BRAKE LIGHT HAS COME ON WHEN IT STARTS UP AND THE PARKING BRAKE COULD NOT BE RELEASED PREVENTING THE CAR FROM MOVING. ALSO THE WARNING LIGHT COMES ON WHEN DRIVING. I WILL UPLOAD A PICTURE OF THIS.
Wheels
Filed Jun 5, 201810,000 milesFL
TIRE FAILURE WHILE DRIVING. TREAD SEPARATED FROM SIDEWALL. MAYBE RELATED TO PIRELLI RECALL 16T018000. TIRE MANUFACTURED 05-17 AND DOT CE X2 T120 AND ECE HOMOLOGATION SYMBOL IS E4 0271937.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 15, 2023. Source: NHTSA Office of Defects Investigation.