Owners filed 2 complaints about this vehicle with federal regulators, most often about the engine. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Unknown or Other | 1 | 0 | 0 | 0 | |
| Engine | 1 | 0 | 0 | 0 |
DRIVER SIDE REARVIEW MIRROR VIBRATES INSIDE HOUSING PREVENTING PROPER IDENTIFICATION OF VEHICLES APPROACHING OR VEHICLES ON LEFT LANE. THIS SITUATION HAS BEEN PRESENT SINCE THE VEHICLE WAS PURCHASED. LEXUS DENIES MY CLAIM. I BELIEVE IT TO BE A SERIOUS SAFETY ISSUE.
WHILE STOPPED AT A RED TRAFFIC LIGHT, I PRESSED THE PHONE HANGUP BUTTON (BLUETOOTH CONNECTION) ON THE STEERING WHEEL AND THE ENGINE IMMEDIATELY SHUT OFF. I PUT THE CAR IN PARK, FOOT ON THE BRAKE, PRESSED THE START BUTTON ON THE DASH - ENGINE DID NOT START. TRY #4 IT STARTED. MEANWHILE THE TRAFFIC LIGHT HAD GONE THROUGH A FULL CYCLE, THEN RED AND LATE ON THE 2ND GREEN I WAS ABLE TO MOVE THE CAR. CONSIDERABLE HONKING FROM CARS BEHIND ME DURING THE EVENT, BUT FORTUNATELY NO ACCIDENTS OR INJURIES DURING THIS STALL. ON JUNE 17, 2014 I HAD THE CAR TOWED TO KEYES LEXUS MAINTENANCE IN VAN NUYS, CA, MY DEALERSHIP AND THE MAINTENANCE SERVICE I ALWAYS USE. THEY COULD NOT FIND ANY DEFECTS IN THE SHOP OR DURING A LONGRANGE DRIVE, BUT THE DRIVER DID NOT USE THE BLUETOOTH. LEXUS SAID NO SYSTEMIC DEFECTS HAVE BEEN RECOGNIZED IN THE BLUETOOTH, OR OTHER PROBLEMS WITH ENGINE STALLS, AND MY GOOGLE SEARCH CONFIRMED THAT. I TURNED THE LEASED VEHICLE IN AT KEYES LEXUS, AND THEY MADE AN EXCELLENT DEAL FOR ME TO LEASE A NEW 2015 RX450H. I AM NOT COMPLAINING ABOUT ANY OF THE INDIVIDUALS WHO WORKED WITH ME, AND I AM A LONG TIME CUSTOMER AT KEYES LEXUS WHICH PROVIDES OUTSTANDING SERVICE AND COURTESY. HOWEVER, I AM UNCONVINCED THAT THE VEHICLE IS SAFE. *TR
2 of 2 complaints, reproduced as filed.
| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 2025 | 1 | 2 | 0 | 0 | Routine |
| 2024 | 1 | 3 | 1 | 0 | Routine |
| 2023 | 0 | 2 | 0 | 0 | Routine |
| 2021 | 0 | 1 | 0 | 0 | Routine |
| 2020 | 2 | 1 | 0 | 0 | Routine |
| 2019 | 3 | 0 | 0 | 0 | Routine |
| 2018 | 3 | 0 | 0 | 0 | Routine |
| 2017 | 10 | 0 | 0 | 0 | Routine |
| 2016 | 7 | 2 | 0 | 0 | Routine |
| 2015 | 5 | 0 | 0 | 0 | Routine |
| 2014 — this page | 2 | 0 | 0 | 0 | Routine |
| 2013 | 12 | 0 | 0 | 0 | Routine |
| 2012 | 3 | 0 | 0 | 0 | Routine |
| 2011 | 12 | 0 | 0 | 0 | Routine |
| 2010 | 8 | 1 | 1 | 0 | Routine |
| 2008 | 57 | 1 | 0 | 0 | Routine |
| 2007 | 59 | 3 | 0 | 0 | Routine |
| 2006 | 154 | 5 | 0 | 0 | Routine |
| 2005 | 2 | 1 | 0 | 0 | Routine |
| 2004 | 0 | 1 | 0 | 0 | Routine |
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.