Filed Sep 4, 2013133,081 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.
Risk. The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. It is possible that the hybrid system will shut down while the vehicle is being driven, causing the vehicle to stall unexpectedly, increasing the risk of a crash.
Remedy. Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.
Filed Jun 29, 201182,273 vehiclesToyota Motor Engineering & Manufacturing
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2007 HIGHLANDER HYBRID AND LEXUS RX400H PASSENGER CARS MANUFACTURED FROM FEBRUARY 16, 2005, THROUGH AUGUST 30, 2006. A MODULE INSIDE THE INVERTER MODULE MAY CONTAIN INADEQUATELY SOLDERED TRANSISTORS THAT DURING HIGH-LOAD DRIVING, MAY BE DAMAGED BY HEAT CAUSED BY THE LARGE CURRENT. IF THIS OCCURS, VARIOUS WARNING LAMPS, INCLUDING THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, AND MASTER WARNING LIGHT, WILL BE ILLUMINATED ON THE INSTRUMENT PANEL.
Risk. THE VEHICLE MAY ENTER A FAIL-SAFE/LIMP-HOME MODE THAT LIMITS THE DRIVABILITY OF THE VEHICLE. IT IS POSSIBLE THAT THE HYBRID SYSTEM WILL SHUT DOWN WHILE THE VEHICLE IS BEING DRIVEN, CAUSING THE VEHICLE TO STALL UNEXPECTEDLY, INCREASING THE RISK OF A CRASH.
Remedy. TOYOTA/LEXUS MAILED AN INTERIM OWNER NOTIFICATION ON JULY 19, 2011 TO ADVISE OWNERS OF THIS RECALL AND THE FACT THAT THEY WILL RECEIVE A FUTURE NOTICE WHEN PARTS BECOME AVAILABLE TO COMPLETE REPAIRS. TOYOTA DEALERS WILL INSPECT THE HYBRID INVERTER PRODUCTION NUMBER TO DETERMINE WHETHER THE INVERTER CONTAINS SUSPECT TRANSISTORS AND REPLACE THE MODULE FREE OF CHARGE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Vehicle Speed Control › Accelerator Pedal11V112000
Filed Feb 24, 2011769,379 vehiclesToyota Motor North America, Inc.
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
Risk. IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.
Remedy. DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Service Brakes
Filed Sep 2, 2020150,000 milesCA
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS SENSOR LIGHT ILLUMINATED AND THE STOPPING DISTANCE WAS EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, THE TRACTION CONTROL LIGHT WAS ALSO ILLUMINATED AND THE SPEED WAS REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTH BAY LEXUS LOCATED AT 24777 CRENSHAW BLVD, TORRANCE, CA 90505, WHO DIAGNOSED THAT THE ABS ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Steering
Filed Jul 26, 2019155,000 milesVA
DRIVING VEHICLE ON LOCAL ROAD ~30 MPH AND SUDDEN/COMPLETE STEERING FAILURE. P/S LIGHT THEN ILLUMINATED AND EFFORT REQUIRED TO STEER VEHICLE IS BEYOND MOST PEOPLE'S STRENGTH.
Service Brakes
Filed Feb 22, 2019202,144 milesWA
WHILE DRIVING FROM FLORIDA TO FAIRFAX, CA THE VEHICLE STALLED ~10 TIME UNEXPECTEDLY WITH LOSS OF POWER BRAKES AND POWER STEERING, MAKING A VERY DANGEROUS SITUATION. THE "CHECK HYBRID SYSTEM AND CHECK VSC SYSTEM" SHOWED ON THE DASH. CLEARING THE CODES RESTARTED THE VEHICLE. I STOPPED IN DENVER, CO AT KUNI LEXUS OF GREENWOOD VILLAGE, WHOM ROAD TESTED THE VEHICLE FOR 30 MILES BUT WERE UNABLE TO DUPLICATE THE FAULT. OBDII DTC P3105 WAS READ ON MY SCANNER BEFORE ARRIVAL. I HAVE RESEARCHED THE FAILURE MORE AND FOUND OUT ON LEXUS TIS SYSTEM; ON 01/15/2014, LEXUS OF MIAMI CLAIMED TO HAVE COMPLETED SAFETY RECALL 13V396000 (INTELLIGENT POWER MODULE (IPM) SOLDER FAILURES) BUT THEY ONLY DIAGNOSED SOME OTHER PROBLEMS AND DID NOT HAVE TIME TO PERFORM THIS RECALL, NEITHER DID THE INFORM ME OF IT! I STOPPED AT LEXUS OF TACOMA AT FIFE, WA AND THEY DENIED DIAGNOSIS DUE TO MINOR BODY DAMAGE ON THE REAR QUARTER PANEL WHERE THEY CLAIM WATER CAME IN. THIS IS NOT THE LOCATION OF WATER INTRUSION! THE LOCATION IS DUE TO BODY SEAM CRACKS ABOVE THAT PLAIN OF THE QUARTER PANEL DAMAGE, NEAR THE REAR GATE STRUTS AND HINGES (SEE L-SB-0019-09), BUT THEY WOULDN'T LOOK AT THAT EITHER AND TOLD ME TO GO TO THEIR SUBLET BODY SHOP WHERE THE MANAGER AGREED WITH ME THAT THE WATER LEAKS INTO THE HIGH VOLTAGE BATTERY PACK/CONTROLLER AREA WAS FROM THE L-SB-0019-09 AND NOT THE QUARTER PANEL AREA. I SEALED UP ALL POSSIBLE WATER INTRUSION AREAS AND DISASSEMBLED THE HV BATTERY PACK AREA TO SEE HOW MUCH AND WHERE THE WATER
Service Brakes
Filed Nov 1, 2018200,000 milesNY
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER ABOUT 7 SECONDS THE BRAKES FUNCTIONED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735 (516)-795-7600) WHERE A DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE BRAKE ACTUATOR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS 200,000.
Service Brakes
Filed Sep 24, 201850 milesCA
ABS BRAKE LIGHT, TRACCIN LIGHT, NO POWER BRAKE, MY CARO HAS 90,996 MILES
Service Brakes
Filed Aug 13, 2018199,000 milesPA
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
Air Bags
Filed Feb 5, 2018105,000 milesNV
DRIVER'S SIDE AIR BAG LIGHT STAYS ON, FLASHES, OR IS OFF INTERMITTENTLY. I HAVE TAKEN IT TO A MECHANIC AND BEEN TOLD THAT THE CONNECTOR WAS LOOSE AND THEY ZIP-TIED THE WIRING IN PLACE. THEY SAID IF THAT DOESN'T WORK THAT NEW SUPPORT ASSEMBLY FOR THE AIRBAG WILL NEED TO BE INSTALLED. THAT WOULD BE OVER $2,000, WHICH SEEMS LIKE A PRETTY EGREGIOUS AMOUNT TO FIX A LOOSE WIRE FOR A CRITICAL SAFETY ITEM.
Structure › Body
Filed Jan 3, 2018104,000 milesOH
THE REAR BUMPER HAS A PLASTIC COVER AND THE PAINT BUBBLED AND BEGAN TO PEEL FROM UNDER THIS PLASTIC MOLDING AS IF WATER WAS BEHIND IT. THE REAR BUMPER NOW HAS PEELING PAINT.
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMALLY SOFT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HARVEY LEXUS LOCATED AT 2550 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-1010, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COMPUTER CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V396000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Vehicle Speed ControlCrash
Filed Oct 11, 2016120,000 milesNM
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE PARKING THE VEHICLE AT APPROXIMATELY 2 MPH, IT ACCELERATED ON ITS OWN WITHOUT WARNING. THE FRONT DRIVER SIDE OF THE VEHICLE CRASHED INTO A CONCRETE POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Electrical System
Filed Jul 26, 2016110,000 milesTX
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COMING FROM THE ENGINE.
Service Brakes
Filed Jul 10, 201685,000 milesCA
THE ABS ACTUATOR IS MAKING A CREAKING NOISE WHEN THE CAR IS NOT MOVING AND I AM STEPPING ON THE BRAKE. THE NOISE GOES AWAY WHEN I AM STEPPING ON THE BRAKE VERY LIGHTLY OR WHEN I LET GO OF THE BRAKE. I GOOGLED THIS PROBLEM AND I HAVE SEEN A LOT OF PEOPLE HAVING THIS SAME KIND OF PROBLEM. ON THE LEXUS FORUM THEY SAID THAT THERE IS A RECALL ON THIS BUT I COULD NOT FIND THE RECALL DOCUMENT.
Structure › Body
Filed Jul 5, 201675,000 milesCA
REAR LATCH COVER HAS MELTED AND MAKES IT DIFFICULT TO OPEN THE HATCH USING IT.
Structure › Body
Filed Apr 22, 201640,000 milesFL
THE RUBBER COVER FOR THE REAR HATCH IS "MELTING" VERY STICKY AND WILL NOT OPEN THE DOOR.
Unknown or Other
Filed Apr 10, 201670,000 milesNE
RADIATOR CRACKS AND RADIATOR FLUID SPILLS, ON THE PASSENGER SIDE . IT CAUSES ENGINE OVERHEATING . I HAVE ONLY 70,000 MILES ON MY CAR, BUT SLIGHT LEAKS WERE NOTICED AROUND 60, 000 ITSELF.
Electrical System
Filed Nov 24, 2015140,000 milesMA
MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH LEAVING THE SWITCH INOPERABLE. I HAVE TO USE THE SWITCH ON THE DASH OR THE KEY FOB TO OPEN THE REAR HATCH.
Service Brakes
Filed Sep 11, 201573,000 milesFL
THE DASHBOARD LIGHTS CAME ON FOR EVERYTHING. LEXUS HAD A RECALL AND CHANGED OUT THE COMPUTER BOARD. WHEN I GOT MY CAR BACK THE BRAKE LIGHTS WERE ON-THEY SAID I NEED A BRAKE ACTUATOR ($3500) MY BRAKES WERE FINE. NOW THIS PART RUNS ON A COMPUTER-IF I HAVE IT RESET THE BRAKES WORK FINE. LEXUS SAYS BECAUSE THEY REPLACED THE DASHBOARD ( BAD RUBBER) AND COMPUTER BOARD (INFERIOR) THAT I HAVE TO FIX THE BRAKE ACTUATOR-NO THIS IS A MALFUNCTION WITH THEIR PART AND THERE ARE ALOT OF COMPLAINTS ONLINE-I AM GOING TO GET IN AN ACCIDENT BECAUSE THE BRAKES WORK ONLY PART OF THE TIME-PLEASE RESEARCH THIS THANK YOU *TR
Electrical System
Filed Aug 11, 2015155,400 milesNC
HELLO, I OWN A 2007 LEXUS 400H. ON AUG 11, 2015 APPROXIMATELY 10PM THE VEHICLE WAS TRAVELING ON HWY 17 SOUTH IN MYRTLE BEACH SC. THE VEHICLE WAS SITTING AT A GREEN LIGHT IN THE TURNING WAITING FOR ON COMING TRAFFIC. WHEN THE TRAFFIC CLEARED MY WIFE PROCEED TO PROCEED FROWARD WITH THE TURN. ONCE SHE STARTED HER DECENT THE VEHICLE STARTED BLOWING COOLANT OUT OF THE FRONT OF THE VEHICLE AND FROM THE BOTTOM. THE VEHICLE STOPPED RESPONDING LEAVING HER IN THE MIDDLE OF THE TURN. I HAVE LOOKED UP ONLINE THAT LEXUS RECALLED 2006 AND 2007 LEXUS RX400H VEHICLES. WHEN I CALLED TO TALK WITH THEM ABOUT IT THEY TOLD ME THAT MINE WAS NOT INCLUDED. THIS ISSUES IS THE SAME ISSUE THAT THEY DESCRIBE ON THEIR WEBSITE. I AM VERY DISAPPOINTED IN LEXUS.
Structure › BodyCrash
Filed Jan 12, 201584,600 milesOH
BRAKES DID NOT APPLY AS EXPECTED, EXPERIENCING A SIGNIFICANT "PUSH" WHILE BRAKING AT LOW SPEED. IT WAS SO OBVIOUS THAT I HAD TO STEP ON THE BRAKE PEDAL TO KEEP THE CAR FROM RUNNING OUT INTO THE CAR IN FRONT. THIS ONE TIME I CRASHED INTO FRONT CAR. I TOOK IT TO DEALER TO CHECK THE BRAKES, AND HE IS SAYING THEY ARE HYBRID AND THATS HOW THEY WORK. THIS IS NOT ACCEPTABLE AS THE BRAKES ARE MEANT TO STOP THE VEHICLE WITH IMMEDIATE EFFECT. THIS IS NOT HAPPENING WITH MY RX 400H, I BOUGHT THIS CAR IN SEP 2014 AND WITHIN 2 MONTHS I MET WITH ACCIDENT. I NEVER HAD HISTORY OF ACCIDENT WITH OTHER CARS. *TR
Vehicle Speed ControlCrash
Filed Sep 22, 201442,160 milesCA
I WAS IN A PARKING LOT OF MY BUSINESS ENTERING A PARKING SPACE. AS I WAS TRYING TO STOP I TOOK MY FOOT OFF THE GAS AND I APPLIED THE BRAKE, BUT THE CAR ALL OF A SUDDEN LEAPT FORWARD AND HIT A WOODEN POST DIRECTLY IN FRONT OF ME, UP ON A WALKWAY. IN ORDER TO STOP I PUT THE SHIFT INTO REVERSE WHILE CONTINUING TO APPLY THE BRAKES. *TR
Structure
Filed Jun 24, 201470,000 milesFL
MY DASHBOARD DEVELOPED VERTICLE CRACKS IN THE DRIVER'S SIDE DASHBOARD. BECAUSE THIS DASHBOARD HAS THE AIRBAG INSIDE ON THE PASSENGER SIDE I WOULDN'T FEEL SAFE IN A CAR THAT HAD A CRACKED DASH, ANYTHING THAT WOULD MAKE AN AIRBAG GO OFF TOO SOON OR GO OFF TOO LATE CAN OR WOULD BE VERY SERIOUS. *TR
Electrical System
Filed Jun 23, 201462,000 milesKS
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNING OF SUMMER. MY CONCERN IS SOMETHING IS GETTING HOT FROM THAT ELECTRICAL PIECE THAT MAY CAUSE FURTHER DAMAGE AND HOPEFULLY NOT, BUT POSSIBLE FIRE. THANKING IN ADVANCE. *TR
Electronic Stability Control (esc)
Filed Mar 30, 2014114,500 milesCT
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Steering
Filed Mar 3, 201487,000 milesCA
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE CONTACT TAPPED A CURB AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *TR
Steering
Filed Feb 26, 201487 milesCA
I HIT THE CURB ON THE PASSENGERS RIGHT FRONT SIDE NOT THAT HARD AT A VERY LOW SPEED TURNING IN FROM THE CENTER TURNING LANE INTO A BANK AND THE POWER STEERING LIGHT CAME ON AND THEN I COULD NOT STEER THE CAR... *TR
Engine and Engine Cooling
Filed Feb 6, 2014161,360 milesCA
CAR JUST STOPPED ON FREEWAY. TOYOTA STATED WAS INVERTER. CALLED LEXUS STATES NO RECALL OR WARRANTY. PAID $10,000. LATER IN MAIL GOT RECALL LETTER FROM LEXUS. CALLED LEXUS BACK WHO INITIALLY STATED IS COVERED. SENT IN REPAIR PAPERWORK. LEXUS THEN CALLED BACK AND SAID IT WAS NOT COVERED BUT NO LONGER REQUIRED TO HAVE THE RECALL REPAIRED SINCE THIS REPAIR COMPLETE. REPAIRED: ELK GROVE TOYOTA 916-405-8000 PART # G92AO-48080 INVERTER ASSEMBLY. RECALL PART BY LEXUS: INVERTER ASSEMBLY. I HAVE ALL RECEIPTS FROM TOYOTA AS WELL AS RECALL LETTER FROM LEXUS. TOYOTA REPAIR STATES IT IS SAME REPLACEMENT. *TR
Exterior Lighting
Filed Nov 13, 2013MD
THERE WAS A CONDENSATION THAT FORMED INSIDE THE DRIVER-SIDE HEADLIGHT. IT CAUSED THE HEADLIGHT TO SHORT-CIRCUIT AND BLOW OUT. ONE SIMPLY NEEDS TO GOOGLE 'LEXUS RX HEADLIGHT' AND THEY WILL FIND THIS TO BE A COMMON OCCURRENCE AMONG 2004-2009 MODELS OF LEXUS RX. UNFORTUNATELY, IT APPEARS LEXUS/TOYOTA WILL NOT ISSUE A RECALL FOR A WHAT IS CLEARLY A MANUFACTURER DEFECT, AND DEMANDING US TO REPAIR THE HEADLIGHT AT OUR OWN EXPENSE, WHICH IS SUBSTANTIAL. COULD THE NHTSA INVESTIGATE THESE DEFECTS? *TR
Structure
Filed Nov 8, 201318,760 milesTX
RUBBER HANDLE PART TO OPEN THE HATCH BACK, BECAME GOOEY LIKE TAR, AND MADE A BIG MESS. DIFFICULT TO CLEAN OFF OF THINGS AND HANDS. PROGRESSIVELY WORSENED. TEMPORARY REPETITIVE SOLUTIONS WAS TO CUT TO FIT BLACK DUCT TAPE AND TOTALLY COVER THE MESS, BUT COULD STILL PRESS THE MECHANISM IF NECESSARY. MOSTLY USE REMOTE NOW OR THE BUTTON IN THE DRIVER'S SEAT. LAST DUCT TAPE APPLICATION IS WEARING OFF, AND I NEED TO GO IN TO LEXUS FOR A RECALL SERVICE, SO I DECIDED TO ASK THEM ABOUT IT, AND HOW MUCH IT WOULD COST. AMAZINGLY, THE SERVICE MAN KNEW OFF THE TOP OF HIS HEAD THAT THEY HAD THE PART IN STOCK, AND RECALLED HOW MUCH THE PART AND LABOR WOULD COST! SOUNDS LIKE THEY'VE HAD A LOT OF THESE REPLACEMENTS!!! OF COURSE I'M NOT UNDER WARRANTY RIGHT NOW. *TR
Suspension
Filed Sep 16, 201366,000 milesSC
IN AUG 2013 I NOTICED EVERY TIME I PASSED OVER A SMALL BUMP THAT A LOUD CLUNK WOULD EMIT FROM THE REAR SUSPENSION. IT HAPPENED WHENEVER I PASS OVER A BUMP OR A CHUCK HOLE. IT DOESN'T SEEM SPEED RELATED. IT SOUNDS TO ME AS IF THE REAR SUSPENSION IS BOTTOMING OUT OR LOOSE. I JUST SAW THAT TOYOTA HAD SOME SUV SUSPENSION RECALLS LAST WEEK AND I AM NOW AFRAID THAT SINCE MY SUV SHARES COMMON PARTS WITH THE TOYOTA SUVS THAT I MAY HAVE THE SAME OR SIMILAR SUSPENSION DEFECT. *TR
Electrical System
Filed Sep 13, 201358,000 milesCA
I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CAR UNLOCKED SINCE I WAS IN A SAFE, SECURED LOT. SINCE I AM NOT USUALLY AROUND MY CAR AT THE STORE, MALL, ETC, I HAVE NO IDEA HOW MANY OTHER TIMES IT WENT OFF UNTIL I WAS AT A FUNERAL IN SIMI VALLEY. WHILE WE WERE LEAVING, SOMEONE NOTIFIED ME THAT THE ALARM WAS GOING ON & OFF FOR AN HOUR! I TOOK IT TO WOODLAND HILLS LEXUS WHERE THEY SUPPOSEDLY CORRECTED THE ISSUE. IN JUNE 2011, IT WENT OFF YET AGAINWHILE I WALKED WITH A FRIEND IN A GATED, SECURE COMMUNITY ON A CUL-DU-SAC WITH NO TRAFFIC. MY FRIEND TOLD ME LATER THAT HER NEIGHBOR CAME OVER TO COMPLAIN ABOUT THE CAR ALARM GOING OFF AGAIN AND AGAIN. TOOK IT TO WH LEXUS FOR SERVICE AGAIN. LAST TIME WAS WHEN I WAS AT A FRIENDS HOUSE AND PARKED IN HER DRIVEWAY. AFTER ABOUT 30 MINUTES OR SO, I HEAR THE ALARM GO OFF. I TURNED IT OFF BUT NOT BEFORE HER DISTRAUGHT NEIGHBOR CAME OVER AND SCREAMED AT ME ASKING ME TO MOVE MY CAR. WH LEXUS HAS HAD MY CAR SINCE JULY. CAN'T FIGURE OUT WHAT THE PROBLEM IS AND THEY ARE HAVING TROUBLE GETTING THE WARRANTY COVERAGE (SOLD BY LEXUS) TO KICK IN. IT IS A SAFETY ISSUE BECAUSE THEY WANT TO DISCONNECT MY ALARM - WH
Electrical System
Filed Oct 13, 2012110,000 milesGA
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
Electrical System
Filed Feb 29, 201258,000 milesDC
TL* THE CONTACT OWNS A 2007 LEXUS RX400 HYBRID. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AFTER ENGINE START UP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FAILURE COULD POSSIBLY HAVE BEEN CAUSED BY A BATTERY FAILURE. THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED A FEW WEEKS LATER. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME WHERE THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN ID NUMBER: 11V342000 (ELECTRICAL SYSTEM) BUT WAS ADVISED THAT BECAUSE THE DEALER ADVISED THAT THE BATTERY WAS THE CAUSE OF THE FAILURE, THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Tires
Filed Oct 19, 2011TX
I BOUGHT TWO BRAND NEW TIRES FOR MY 2007 LEXUS 400H, AND BOTH BLEW OUT WITHIN A MONTH OF EACH OTHER, AFTER DRIVING LESS THAN 2000K ON THEM. THIS HAS TO BE A DEFECT WITH THE TIRE. I HAVE NEVER HAD TIRES BLOW OUT LIKE THIS. THE TOP LAYER PEELS OFF FROM THE UNDER LAYERS. I CALLED THE COMPANY I PURCHASED THEM FROM TO LET THEM KNOW THERE IS A REAL SAFETY ISSUE WITH THESE TIRES AND THEY DID NOT CARE TO LISTEN. THE FIRST INCIDENT HAPPENED ON 9/05/2011 AND THE SECOND INCIDENT HAPPENED 10/15/2011. *TR
Vehicle Speed ControlCrash1 injured
Filed Jan 14, 2011CA
2007 LEXUS RX400H. CONSUMER STATES UNINTENDED ACCELERATION WHICH CAUSED A COLLISION *TGW THE CONSUMER STATED HE APPLIED THE BRAKE, BUT THE VEHICLE CONTINUED TO ACCELERATE AND TO AVOID INJURING OTHER PEOPLE AND PROPERTY, HE DECIDED TO CRASH CRASHED INTO A TREE. AFTER STRIKING THE TREE, HE HIT A PARKED VEHICLE THAT WAS OCCUPIED AND IT IN TURN STRUCK A PARKED VEHICLE IN FRONT OF IT. THE COLLISION CAUSED THE CONSUMERS VEHICLE TO FLIP ONTO ITS SIDE. THE CONSUMER WAS INJURED. *JB
Steering
Filed Oct 24, 2010NE
I HAVE 2007 LEXUS 400H AND THE VEHICLE DRIFTS WHEN IT CATCHES EITHER A ROAD CRACK WHEN CHANGING LANES OR ON CERTAIN ROADS WHERE THERE IS A SMALL CROWN. THE STEERING GET TIGHT ON CORRECTING IT DRIFTS TO THE OTHER SIDE. STEERING ALSO GIVES A TUG OR A WOBBLE TO WHEN HITTING CERTAIN CRACKS OR BUMPS. THE DRIFT AND TUGS GENERALLY ARE TO THE RIGHT. DEALER SAYS EVERYTHING LOOKS GOOD AND BLAMES IN ON TIRES. MY MICHELIN TIRES WITH TREADWEAR 450 ARE ALMOST WORN AT 25,000 MILES. I FEAR DURING SNOW THIS WILL BE DANGEROUS. *TR
Service Brakes, Hydraulic
Filed May 16, 2010NY
INCONSISTENT BRAKE FEEL DURING SLOW AND STEADY APPLICATION OF BRAKES WHEN GOING OVER A BUMP IN THE ROAD. THIS SCARES THE HECK OUT OF ME. *TR
Service Brakes, Hydraulic
Filed Mar 21, 201025,596 milesVA
WHILE DRIVING AT LOW TO MODERATE SPEEDS IN MY LEXUS RX400H, THERE IS A HESITATION IN THE BRAKES. IT SEEMS TO OCCUR IN THE CHANGE OVER BETWEEN HYBRID REGENERATIVE BRAKING AND NORMAL HYDRAULIC BRAKING. I REAR-ENDED A CAR IN STOP AND GO TRAFFIC DUE TO THIS ISSUE. I REPORTED THIS TO MY LOCAL LEXUS DEALER ON TWO OCCASIONS, BUT THEY FOUND NO PROBLEMS. *TR
Power Train › Automatic Transmission
Filed Mar 12, 201021,820 milesCA
I HAVE A 2007 LEXUS 400H. PERIODICALLY, IN THE LAST FEW YEARS, I HAVE EXPERIENCED MY CAR SURGING FORWARD WHILE I HAVE BEEN STOPPED AT A TRAFFIC SIGNAL WITH MY BRAKE ON OR AFTER I HAVE PLACED THE CAR IN PARK, IT SURGES FORWARD A FEW FEET. *TR
Service Brakes, Electric
Filed Mar 11, 2010NY
BRAKE FADE DURING SLOW AND STEADY APPLICATION ON LEXUS 400H 2007 DEALER HAS NOT RESPONDED WELL TO THIS COMPLAINT THIS IS AN ONGOING PROBLEM. *TR
Vehicle Speed Control
Filed Mar 10, 201015 milesOH
THIS RELATES TO POSSIBLE PROBLEMS WITH LEXUS CARS. I DON'T KNOW IF THIS INFORMATION IS USEFUL OR NOT. I TOOK POSSESSION SEPTEMBER 2008 OF A BRAND NEW 2007 LEXUS 400H. I DROVE THE SUV APPROXIMATELY 5 MILES WHEN ALL OF THE DASHBOARD WARNING LIGHTS CAME ON AND THE ENGINE STOPPED. I COASTED TO THE BERN. I WAS ABLE TO RESTART THE ENGINE BUT THE HYBRID SYSTEM FAILURE ALERT WAS ON. THE DEALER HAD THE CAR TESTED BY THEIR HYBRID SPECIALIST. THE DIAGNOSTIC COMPUTER APPARENTLY REGISTERED NOTHING WRONG. THE HYBRID TECHNICIAN TOOK THE CAR FOR A TEST DRIVE WITH THE DIAGNOSTIC COMPUTER ON BOARD. THE SAME PROBLEM OCCURRED. THE DIAGNOSTIC COMPUTER DID NOT REGISTER ANY MALFUNCTION. THE GENERAL MANAGER OF METRO LEXUS IN CLEVELAND SPOKE WITH LEXUS USA. THE TOOK THE SUV BACK AND EXCHANGED IT FOR A NEW 2008 RX 400H. THERE WERE NO PROBLEMS WITH THAT CAR. *TR
Vehicle Speed Control
Filed Mar 3, 201017,000 milesIN
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHENEVER THE CONTACT PRESSED THE BRAKE PEDAL SHE NOTICED THAT THE VEHICLE WOULD SLIGHTLY SURGE FORWARD FOR A SHORT PERIOD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO STATED THAT THE VEHICLE WAS PERFORMING NORMALLY. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 17000. UPDATED 4/13/10 *CN UPDATED 05/10/10*JB
SteeringCrash
Filed Mar 2, 201050,000 milesNY
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.
Service Brakes, Electric
Filed Feb 15, 201036,000 milesNY
I WAS APPROACHING A STOP SIGN AT ABOUT 10 MILES PER HOUR AND STEPPED ON THE BRAKE PEDAL TO STOP. THE CAR BRAKED NORMALLY AT FIRST, THEN THE CAR EITHER FREE-WHEELED OR LURCHED FORWARD FOR ABOUT HALF A SECOND, BUT AS I CONTINUED TO PRESS ON THE BRAKE THE CAR CAME TO A STOP BUT A LITTLE FURTHER THAN I WANTED. I HAVE NOTICED THIS ABOUT 10 TIMES IN THE LAST 6 MONTHS BUT HAVE NOT HAD ANY ACCIDENTS. I FINALLY CONTACTED MY DEALER ABOUT THE PROBLEM AND HE SAID THAT THIS WAS NORMAL OPERATION OF THE BRAKES ON THIS MODEL. HE SAID THAT WHAT I WAS SENSING WAS THE INTERVAL WHEN THE CAR SWITCHES BETWEEN REGENERATIVE BRAKES AND HYDRAULIC BRAKES. HE SAID THAT THERE IS AN ORDER TO FIX THE HS 2010 MODELS SO THAT THE INTERVAL IS MINIMIZED OR ELIMINATED BUT NONE FOR MY MODEL CAR. *TR
Service Brakes, Hydraulic
Filed Feb 9, 201010,000 milesPA
I HAVE A 2007 LEXUS RX400H THAT I PURCHASED NEW IN DECEMBER 2006. EVER SINCE FIRST TAKING OWNERSHIP, I HAVE NOTICED AT SPEEDS LESS THAN ABOUT 25 MPH THAT THE REGENERATIVE BRAKING SOMETIMES RELEASES THE BRAKES WITHOUT WARNING AND THE HYDRAULIC BRAKES DO NOT IMMEDIATELY ENGAGE TO TAKE UP THE DESIRED BRAKING FUNCTION. THE RESULTING FEELING IS ONE OF LOST BRAKE CONTROL AND A SLIGHT SURGE FORWARD BY THE VEHICLE. I FIRST REPORTED THIS TO THE DEALER AT THE 10,000 MILE SERVICE CHECK (09-18-2007) AND WAS TOLD THAT THE BRAKING SYSTEM WAS PERFORMING NORMALLY. "CANNOT VERIFY CUSTOMER CONCERN." I HAVE SEVERAL TIMES SINCE ASKED THE LEXUS DEALER ABOUT THIS PROBLEM THAT I CONTINUE TO EXPERIENCE, AND EACH TIME HAVE BEEN TOLD THAT MY BRAKE SYSTEM IS OPERATING NORMALLY. THE DEALER HAS SAID THAT IT MUST BE THAT I'M NOT USED TO THE REGENERATIVE BRAKING SYSTEM ACTION, DESPITE THE FACT THAT I'VE NOW DRIVEN THE CAR OVER 55,000 MILES. I'VE ALSO BEEN TOLD BY THE DEALER THAT THEY'VE HAD NO OTHER COMPLAINTS OF THIS TYPE WITH MY MODEL VEHICLE. I'VE KNOWN ALL ALONG THAT I WASN'T IMAGING THIS PROBLEM AND AFTER ALL THE PUBLICITY REGARDING THE PRIUS BRAKE AND ACCELERATOR PROBLEMS I REALIZE THAT TOYOTA / LEXUS HAS BEEN IGNORING THIS ISSUE. *TR
Unknown or Other
Filed Feb 8, 201032,000 milesOH
THERE IS A COATING INSIDE THE CONDENSER THAT FLAKES OFF AND BLOWS INTO THE CABIN OF THE VEHICLE. IT IS LIKE SAND. I AM TOLD IT IS ALUMINUM HYDROXIDE. MY WIFE AND I WERE TOLD IT WAS SAFE AND WE COULD TAKE OUR TRIP. DURING THE TRIP WE BREATHED IN THIS STUFF FLYING IN THE CAR. WE ENDED UP WITH SINUS INFECTIONS. IT IS TROUBLING THAT IT WAS BLOWN OFF AS NO BIG DEAL. THE PART WAS REPLACED, BUT I WORRY THAT OTHER PEOPLE MIGHT END UP WITH THE SAME PROBLEM. *CN
Service Brakes, HydraulicCrash
Filed Feb 7, 201028,000 milesOH
I HAVE A 2007 LEXUS 400H HYBRID. I WAS COMING UP BEHIND A CAR COMING OFF THE INTERSTATE. THE CAR AHEAD OF ME SLAMMED ON THEIR BRAKES. I SLAMMED ON MY BRAKES. THE BRAKES WORKED AT FIRST THEN THEY LET UP AND THEN KICKED IN AGAIN, BUT THAT DELAY IN BETWEEN CAUSED A LUNGE INTO THE CAR AHEAD OF ME CAUSING AN ACCIDENT. I HAVE BEEN COMPLAINING TO LEXUS ABOUT THIS ISSUE FOR A YEAR. THEY SAY MY BRAKES ARE FINE, BUT NOW THAT I SEE ALL OF THESE RECALLS I REALIZE THEY MAY BE TRYING TO COVER UP THE ISSUES WITH THEIR HYBRID BRAKES. I THINK THAT ALL OF THEIR HYBRID BRAKE SYSTEMS NEED TO BE EXAMINED FOR THIS DELAY BETWEEN THE TWO BRAKE SYSTEMS. *TW
Service Brakes, Electric
Filed Feb 5, 201022,000 milesWY
I RECENTLY PURCHASED A USED 2007 LEXUS RX 440H WITH 22,000 MILES ON THE ODOMETER. IMMEDIATELY (AND SEVERAL WEEKS PRIOR TO LEARNING OF POTENTIAL TOYOTA AND LEXUS ACCELERATION AND BRAKING ISSUES) I NOTED THAT WHEN BRAKING FROM A LOW SPEED, SAY 20 MPH AT A STOP SIGN, THE BRAKES WOULD INITIALLY TAKE HOLD IN A NORMAL MANNER AND THEN, FOR A VERY BRIEF TIME, IT FELT AS IF THE CAR WAS SLIDING, THEN THE BRAKES WOULD CONTINUE TO TAKE HOLD AND BRING THE CAR TO A NORMAL STOP. TYPICALLY THIS HAS OCCURRED ON A SNOWY OR ICY SURFACE, BUT I HAVE NOT DETECTED THE ABS KICKING IN AT ANY TIME. THE ABS HAS OPERATED NORMALLY UNDER OTHER CIRCUMSTANCES. AT FIRST I ATTRIBUTED THIS TO THE HYBRID TECHNOLOGY AND REGENERATIVE BRAKING SYSTEM ON THE CAR. HOWEVER, IT NOW SOUNDS EXACTLY LIKE THE EXPERIENCE THOSE DRIVING PRIUS AND LEXUS 250H AUTOMOBILES HAVE DESCRIBED THAT HAS BEEN REPORTED IN THE MEDIA. THIS BRAKING ANOMALY OCCURS EXACTLY THE SAME WAY EVERY TIME IT OCCURS AND IT OCCURS FREQUENTLY. SO FAR I HAVE OWNED THE VEHICLE FOR LESS THAN ONE MONTH. *TR
Service Brakes, ElectricCrash
Filed Feb 5, 201025,000 milesPA
MAY 2008: PURCHASED 2007 LEXUS 400H SUV. CAR GREAT EXCEPT BRAKES. SOMETHING WAS ODD. JUNE 2008: SENT THE CAR TO THE DEALERSHIP TO CHECK BRAKES. THEY INSISTED EVERYTHING WAS FINE. MY DISCOMFORT WAS DUE TO MY INEXPERIENCE WITH THE 'REGENERATIVE' BRAKING SYSTEM. I TRIED TO GET USED TO IT. IT SEEMED TO GET WORSE OVER TIME. AT AROUND 10 MPH, THE BRAKING MOMENTUM CHANGES SUDDENLY. THE CAR FLOATS BRIEFLY THEN SURGES A LITTLE. IT WAS UNCLEAR IF IT HAPPENED ALL THE TIME, OR ONLY WITH GRADUAL BRAKING, OR ONLY WHEN STOPPING FROM A SLOW SPEED. JULY 22, 2009: ACCIDENT. BRAKES SUDDENLY STOPPED WORKING AS I TURNED THE CAR INTO A PARKING SPACE BEHIND ANOTHER CAR. I PANICKED WHEN THE CAR DIDN'T STOP AT THE EXPECTED POINT. I SLAMMED ON THE BRAKES, MY FOOT SLIPPED AND I HIT THE ACCELERATOR. I HIT THE CAR IN FRONT OF ME SENDING IT TOWARD THREE OTHER CARS. THIS WOULD NOT HAVE HAPPENED IF THE BRAKES WORKED PROPERLY. AUGUST 2009 -REPORTED ACCIDENT TO THE DEALERSHIP. I WAS TOLD TO TALK WITH LEXUS HEADQUARTERS IN CALIFORNIA. THEY ARRANGED FOR A FIELD AGENT TO GO TO THE LOCAL DEALERSHIP. SEPTEMBER 30, 2009 - CAR AT THE DEALERSHIP FOR EVERYONE'S REVIEW. AFTERWARDS, TOLD BY PHONE THAT NO PROBLEMS WERE IDENTIFIED AND THE CAR WAS SAFE. I WASN'T COMFORTABLE WITH THAT DECISION. ON NOVEMBER 27, 2009, I TOOK THE CAR IN AGAIN, INSISTING THERE WAS A PROBLEM. I DROVE WITH THE SERVICE MANAGER. HE ADMITTED HE FELT THE FLOATING/SLIGHT SURGE. HE CLAIMED IT WAS THE MOMENT BETWEEN THE END OF THE "REGENERATIVE" BRAKING
Suspension
Filed Feb 4, 2010NM
PROBLEMS WITH CAR ALIGNMENT. PERSISTENT PROBLEM DESPITE GETTING IT CORRECTED. PROBLEM RIGHT FROM THE TIME I BOUGHT THE CAR. *JB
Complaints 1-50 of 59, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 4, 2013. Source: NHTSA Office of Defects Investigation.