Filed Sep 4, 2013133,081 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.
Risk. The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. It is possible that the hybrid system will shut down while the vehicle is being driven, causing the vehicle to stall unexpectedly, increasing the risk of a crash.
Remedy. Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.
Filed Nov 9, 2011420,326 vehiclesToyota Motor Engineering & Manufacturing
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.
Risk. IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF A CRASH.
Remedy. TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Filed Jun 29, 201182,273 vehiclesToyota Motor Engineering & Manufacturing
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2007 HIGHLANDER HYBRID AND LEXUS RX400H PASSENGER CARS MANUFACTURED FROM FEBRUARY 16, 2005, THROUGH AUGUST 30, 2006. A MODULE INSIDE THE INVERTER MODULE MAY CONTAIN INADEQUATELY SOLDERED TRANSISTORS THAT DURING HIGH-LOAD DRIVING, MAY BE DAMAGED BY HEAT CAUSED BY THE LARGE CURRENT. IF THIS OCCURS, VARIOUS WARNING LAMPS, INCLUDING THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, AND MASTER WARNING LIGHT, WILL BE ILLUMINATED ON THE INSTRUMENT PANEL.
Risk. THE VEHICLE MAY ENTER A FAIL-SAFE/LIMP-HOME MODE THAT LIMITS THE DRIVABILITY OF THE VEHICLE. IT IS POSSIBLE THAT THE HYBRID SYSTEM WILL SHUT DOWN WHILE THE VEHICLE IS BEING DRIVEN, CAUSING THE VEHICLE TO STALL UNEXPECTEDLY, INCREASING THE RISK OF A CRASH.
Remedy. TOYOTA/LEXUS MAILED AN INTERIM OWNER NOTIFICATION ON JULY 19, 2011 TO ADVISE OWNERS OF THIS RECALL AND THE FACT THAT THEY WILL RECEIVE A FUTURE NOTICE WHEN PARTS BECOME AVAILABLE TO COMPLETE REPAIRS. TOYOTA DEALERS WILL INSPECT THE HYBRID INVERTER PRODUCTION NUMBER TO DETERMINE WHETHER THE INVERTER CONTAINS SUSPECT TRANSISTORS AND REPLACE THE MODULE FREE OF CHARGE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Vehicle Speed Control › Accelerator Pedal11V112000
Filed Feb 24, 2011769,379 vehiclesToyota Motor North America, Inc.
Defect. TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
Risk. IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.
Remedy. DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Vehicle Speed Control › Accelerator Pedal06V253000
Filed Jul 13, 2006367,594 vehiclesToyota Motor North America, Inc.
Defect. ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
Risk. THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
All 5 campaigns on file, newest first.
What owners reported
Newest filings
Power Train
Filed Mar 6, 2023125,000 milesTX
The contact owns a 2006 Lexus RX400H. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle failed to shift into park(P). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Hybrid Propulsion System
Filed Jan 4, 2023134,000 milesFL
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. There were several warning lights illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 13V396000 (Hybrid Propulsion System). The dealer and the manufacturer were notified of the failure and the contact was included that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 134,000.
Service Brakes
Filed Aug 2, 2022100,000 milesNY
The contact owns a 2006 Lexus RX400H. The contact stated that the vehicle would emit abnormal sounds long after the vehicle was parked. Additionally, the contact stated while driving 10 MPH, the brake pedal was depressed but failed to respond. The contact stood on the brake and the vehicle finally responded. The brake warning light and the ABS warning light were illuminated. The contact was able to continue driving at slower speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS actuator had failed. The dealer and the manufacturer were notified of the failure but informed the contact that the vehicle could not be repaired under Lexus Technical Service Bulletin Number: POL16-01 because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.
Electrical System
Filed Jan 31, 2022150,000 milesFL
The contact owns a 2006 Lexus RX400H. The contact stated that while driving at 50 MPH, the "All-Wheel Drive and Hybrid System Failure" warning messages were displayed. The vehicle was taken to an independent mechanic and diagnosed with inverter assembly failure. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 11V342000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.
Service Brakes
Filed Jan 13, 2022190,000 milesCA
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard without proper braking functionality. The contact stated that the ABS, traction control, service brakes, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the skid control unit needed to be replaced however, the vehicle was not repaired. The contact then spoke to a local dealer but did not take the vehicle to be inspected due to the cost of the diagnostic fee. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 190,000.
Service Brakes
Filed Nov 29, 2019110,000 milesCA
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING, THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND VIBRATED WHILE BEING DEPRESSED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE 30 MPH TO LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1911142372. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Hybrid Propulsion System
Filed Jul 19, 2019146,000 milesFL
TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, DRIVING ON AN INCLINE, OR MAKING TURNS, THE VEHICLE STALLED INTERMITTENTLY. IN ADDITION, THE CHECK ENGINE, HYBRID CHECK, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO TREASURE COAST LEXUS (LOCATED AT 5121 US-1, FORT PIERCE, FL 34982, (772) 460-0000) WHERE THE TECHNICIAN CLEANED THE MASS AIR FLOW SENSOR, CLEARED THE FAILURE CODES, AND TEST DROVE THE VEHICLE IN CHECK MODE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS EXPECTED. THE DEALER SWAPPED THE CIRCUIT OPEN RELAY WITH THE IGNITION RELAY TO ELIMINATE THE RELAY AS THE FAILURE. THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURES, BUT THERE WAS NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Electrical System
Filed Jul 6, 201966,040 milesHI
MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.
Unknown or Other
Filed Mar 24, 2019113,000 milesFL
THE LEATHER ON THE DASHBOARD BREAKS OFF IN PIECES. CAN'T ATTACH ANYTHING TO IT, SUCH AS CELL PHONE HOLDER. LEATHER ON DASHBOARD JUST TEARS RIGHT OFF.
Electronic Stability Control (esc)
Filed Feb 9, 2019167,000 milesGA
MY 2006 LEXUS RX400H THAT I JUST PURCHASED A FEW MONTHS AGO FROM A LOCAL DEALER (ONE OWNER PRIOR) HAS SHUT DOWN GOING DOWN OUR MOUNTAIN. TAKING MY BOYS TO SCHOOL IT JUST STOPPED IN THE MIDDLE OF THE ROAD AS WE COASTED DOWN OUR MOUNTAIN, AND THE BRAKES JUST STOPPED WORKING. I WAS ABLE TO COAST INTO MY NEIGHBORS' DRIVEWAY AND BARELY ABLE TO USE MY BRAKES. THEY DIDN'T WORK WHEN THE HYBRID LIGHT CAME ON. EXTREMELY SCARY! IT HAPPENED A FEW TIMES PRIOR TO THIS IN THESE LAST FEW MONTHS, BUT I WAS ABLE TO GET IT STARTED AGAIN PREVIOUSLY. IT'S NOW A BRICK WITH A DASHBOARD OF LIGHTS! I AM BEING TOLD BY LEXUS THIS HAS NOTHING TO DO WITH THE INVERTER RECALL AND IN FACT, THEY CLAIMED THAT THEY ALREADY REPLACED IT PRIOR TO MY OWNERSHIP A FEW MONTHS BACK, REPLACED IN 2012, LATER TO FIND OUT THAT WAS NOT TRUE. I HAVE THE SERVICE RECORDS FROM THE FIRST OWNER. I NEED TO KNOW WHAT IS WRONG WITH MY CAR. IT HAD TO BE TOWED FROM MY NEIGHBOR'S HOME ABOUT 500 FEET DOWN OUR MOUNTAIN, BACK UP TO OUR HOME ABOUT 500' BACK UP. THIS IS A SAFETY ISSUE THAT WAS EITHER NOT RECALLED OR NEEDS TO BE FIXED AGAIN AFTER THE RECALL. PLEASE GIVE ME SOME ADVICE. I WILL HAVE TO HAVE IT TOWED TO THE MECHANICS WHEN THEY OPEN. SOME PHOTOS OF MY DASH, ANY SUGGESTIONS? LEXUS NEEDS TO PAY FOR THESE REPAIRS. THIS IS A SEVERE SAFETY ISSUE! THANK GOD I WAS ABLE TO COAST INTO MY NEIGHBOR'S DRIVEWAY. I CAN'T IMAGINE HAD THIS HAPPENED ON THE HIGHWAY IN TRAFFIC. I CAN'T BELIEVE THAT LEXUS WILL NOT STAND BEHIND THIS SAFETY ISSUE AN
Service Brakes
Filed Jan 12, 201999,000 milesFL
TAKATA RECALL ABS, VSC, AND BRAKE LIGHTS ARE ON. FOUND BRAKE ACTUATOR FAILING NEEDS TO REPLACE. I WAS ON THE HIGHWAY AND THE BRAKE PEDAL WAS DOWN.
Electrical System
Filed Nov 19, 2018PA
CHECK HYBRID SYSTEM LIGHTS CAME ON AND THE VEHICLE FAILED TO START. THIS IS THE SECOND OCCURRENCE. THE INVERTER WAS REPLACED FOLLOWING THE FIRST OCCURRENCE IN 2011. THE VEHICLE WAS MOVING DURING THE FIRST OCCURRENCE.
Electronic Stability Control (esc)
Filed Aug 1, 2018186,000 milesSC
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
Electronic Stability Control (esc)
Filed Jun 21, 2018133,000 milesFL
2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.
Service Brakes
Filed Jun 14, 2018135,741 milesTX
AS I WAS DRIVING, WHEN I PRESSED THE BRAKES I COULD HEAR A GRINDING NOISE AND DID NOT FEEL ENOUGH PRESSURE ON THE BRAKE PEDAL, I GOT SCARED AND SLOWED DOWN MY SPEED. IT TURNED OUT THAT ACCORDING TO THE AGENCY SERVICE SHOP, THE BRAKE ACTUATOR NEEDS TO BE REPLACED SINCE IT DOES NOT PROVIDE ENOUGH AIR/PRESSURE WHEN I BRAKE AT A LOW SPEEDS (IT'S WORN OUT), PLUS THE CV AXLE ON DRIVER'S SIDE IS LEAKING. MY POINT IS, IT COSTS ME OVER $3,000 DLLS TO REPAIR WITH ONLY 1 YEAR LABOR/PARTS WARRANTY; I READ THAT BRAKE ACTUATORS FOR 2006, 2007. & 2008 RX400H LEXUS AND TOYOTA HIGHLANDER MODELS CAME OUT DEFECTIVE, THAT ONCE THEY GET REPLACED, THEY WILL FAIL AGAIN MOST LIKELY WITHIN A YEAR AND LEXUS HAS NOT DONE ANYTHING ABOUT IT, PRETENDING THAT THERE IS NOTHING WRONG WITH IT, ALLOWING US TO DRIVE OUR VEHICLES LIKE THAT WHILE HAVING OUR LIVES AT RISK. I AL SO READ THAT MECHANICS WORKING FOR LEXUS COMPANIES HAVE STATED THAT LEXUS SPENDS MILLIONS OF DOLLARS ON BRAKE ACTUATORS ALONE BECAUSE THEY GET REPLACED TOO OFTEN. PLEASE INVESTIGATE THIS ISSUE AND IF POSSIBLE FORCE TOYOTA/LEXUS TO DO A MASSIVE RECALL. I DO NOT HAVE THE MONEY NOR CAN'T AFFORD TO PAY THIS MUCH MONEY TO REPAIR IT. I AM STILL MAKING PAYMENTS TOWARDS THE COST OF THE VEHICLE, OVER $15,000 ABOUT 3 YEARS AGO AND I DO NOT THINK THIS IS FAIR. I AM THE ONLY DRIVER, LIVE IN A SMALL CITY, AND DO NOT DRIVE IT MUCH.
Service Brakes
Filed Jun 9, 2018120,000 milesCA
THIS WAS OUR FIRST HYBRID VEHICLE. WE WERE NOT FAMILIAR WITH THE WEIRD NOISES AND THE PARTICULARSBIN THE WAY THE VEHICLE OPERATES. THIS PARTICULAR ISSUE WAS WITH THE ABS BREAKING SYSTEM. I HAD TAKEN MY CAR TO LEXUS A FEW TIMES FOR OIL CHANGES, A PROBLEM WITH THE POWER CONVERTER AND ANOTHER ISSUE OVER THE LAST 6 PLUS YEARS I ALWAYS COMPLAINED ABOUT THE PULSING OF THE BRAKES AND THE BARKING AND OTHER NOISES COMING FROM THE CAR. THIS LAST MONTH OR SO A WARNING LIGHT FOR ABS AND ANOTHER WARNING HAD COME UP. I HAD RECENTLY HAD THE REAR BRAKES DONE AND CALLED THE LOCAL BRAKE SHOP . THEY RAN DIAGNOSTICS AND SAID THE ABS ACTUATOR NEEDED REPLACED. ERROR CODE C1256 AND C1391. I DECIDED TO LOOK UP THESE CODES AND MY LEXUS MODEL AND FOUND MANY. MANY MANY PEOPLE WITH THIS SAME ISSUE OVER THE LAST 3 YEARS OR SO. MOST RECEIVED A LETTER FROM LEXUS ADVISING OF A"WARRANTY ENHANCEMENT. I HAVE NEVER RECEIVED THIS OR ANY RECALL LETTER FOR MY LEXUS. THE PEOPLE ON THESE LEXUSCLUB BOARDS ALL HAD THIS ISSUE. MANY OF THEM DID NOT HAVE THE "WARNING LIGHT" COME ON AND WERE DENIED A REPAIR. I HAVE ALWAYS HAD THE ISSUE AND THE WARNING LIGHT CAME ON A MONTH OR SO AGO AND I FIND THAT THIS IS A HUGH SAFETY ISSUE SINCE IT'S WITH THE BREAKING SYSTEM. LEXUS IS AWARE OF IT AND EXTENDED THE WARRANTY TO 12/31/2017. WELL EVEN THOUGH I PURCHASED AN EXTENDED WARRANTY THEY SAY IT'S NOT COVERED AND ITHE REPAIR IS ABOUT $2500-$3000 . TODAY WE CALLED LEXUS CUSTOMER SERVICE AND THEY STATE IT'S OUR FAULT FOR NOT BRINGING I
Service Brakes
Filed May 26, 2018109,000 milesMA
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL PUMP AND POSSIBLY A FAILED INVERTER. "THEY HAD NO WAY OF DETERMINING IF THE INVERTER WAS FAULTY WITHOUT FIRST REPAIRING THE OIL PUMP FOR $1200." UPON REPAIRING THE OIL PUMP, WE LEARNED THE INVERTER ($8000 REPAIR) WAS DAMAGED AND NEEDED REPAIR. THE DEALER COULD NOT EXPLAIN THIS AND HAD "NEVER SEEN OR HEARD OF SUCH A THING." FURTHER INVESTIGATION ON OUR PART, SHOWED THAT OVER 235,000 2006 AND BEYOND TOYOTA HYBRID VEHICLES HAD BEEN RECALLED FOR A FAULTY INVERTER IN 2013. WHILE OUR VEHICLE VIN DOES NOT SHOW UP ON THE RECALL LIST, WE BELIEVE WE ARE EXPERIENCING THE EXACT SAME PROBLEM. LEXUS CORPORATE IS DENYING ANY PART IN THIS AND REFUSED TO STAND BEHIND THE VEHICLE WITH ONLY 109,000 MILES AND QUICKLY CLOSED THE CASE. OUR CONCERN IS THERE ARE MORE VEHICLES OUT THERE WITH THIS ISSUE, AND THAT IT COULD BE DEADLY FOR OPERATORS AND DRIVERS. IF THE INVERTER WAS IDENTIFIED AS FAULTY ALREADY ON OVER 235,000 VEHICLES, AN EXPANDED SEARCH ON ADDITIONAL VINS NEEDS TO TAKE PLACE. LEXUS WAS VERY COMFORTABLE IN CONFIRMING THAT THEY DID NOT AND WOULD NOT STAND BEHIND THEIR VEHICLES BEYOND 100,000 MILE
Service Brakes
Filed May 4, 2018142,000 milesFL
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM DISAPPOINTED TO LEARN LEXUS IS UNWILLING TO REPAIR THE CAR UNDER A WARRANTY EXTENSION PROGRAM ESTABLISHED BY THE COMPANY. MY VEHICLE IS BEYOND THE 10 YEAR WINDOW ESTABLISHED BY LEXUS FOR THIS PROGRAM, YET UNDER THE 150,000 MILEAGE LIMIT. THROUGH ON-LINE RESEARCH I LEARNED LEXUS HAS BEEN AWARE OF VEHICLES WITH DEFECTIVE BRAKE ACTUATORS FOR OVER A DECADE. YET, THE COMPANY FAILED TO PROVIDE NOTIFICATION THAT WOULD HAVE ALLOWED ME TO TAKE CORRECTIVE ACTION WITHIN THE WARRANTY EXTENSION TIME PERIOD. I AM DISHEARTENED TO LEARN LEXUS WOULD ALLOW AN OWNER TO DRIVE A VEHICLE WITH A LATENT SAFETY DEFECT. AND, I DO NOT UNDERSTAND WHY LEXUS WOULD JEOPARDIZE THE QUALITY BRAND IT HAS WORKED SO DILIGENTLY TO ESTABLISH. UNDER SIMILAR CIRCUMSTANCES, HONDA HONORED AN EXTENDED VEHICLE WARRANTY ON MY CAR, TOTALLY UNRELATED TO SAFETY. THE COMPANY REPLACED A FAULTY AIR CONDITIONING COMPRESSOR, WARRANTED FOR 80,000 MILES, ON A CAR WITH 85,000 MILES WITHOUT CHARGE. HONDA SUPPORTS CUSTOMERS WITH ACTION, NOT JUST WORDS. IN MY OPINION, THEY DELIVERED ON A COMMITMENT TO CUSTOMER SATISFACTION. I WOULD HAVE EXPECTED NO LESS F
Service Brakes
Filed Apr 11, 2018220,000 milesOH
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE THE CONTACT'S WIFE WAS DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE COMING TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AT NHTSA.GOV, BUT FOUND NO OPEN RECALLS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT STATED THAT THE FAILURE HAD BEEN RECURRING FOR THE PAST TWO YEARS. THE FAILURE MILEAGE WAS 220,000. THE VIN WAS NOT AVAILABLE.
Service Brakes
Filed Apr 11, 2018220,000 milesOH
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING 70 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO IMMEDIATELY RESPOND AND WAS DIFFICULT TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AND STATED THAT THERE WERE NO RECALLS CONCERNING THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE BRAKE FAILURE HAD BEEN OCCURRING RANDOMLY FOR OVER TWO YEARS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 220,000.
Unknown or Other
Filed Apr 7, 2018135,828 milesAZ
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine
Filed Apr 4, 2018111,500 milesCA
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
Service Brakes
Filed Feb 27, 20181 milesPR
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED WITH THE EMERGENCY BREAKS. AFTER GET THE VEHICLE CHECKED AT MY NEAREST LEXUS DEALER, THE SERVICE ADVISOR INDICATE THAN THE ISSUE HAS BEEN CAUSED BY THE ACTUATOR AND THE BREAK MASTER CYLINDER, WHICH WOULD COST $4,595 PLUS TAX.
Structure › Body
Filed Feb 26, 201880,128 milesFL
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY EXCLUDING OTHER OWNERS. THERE SHOULD BE A MANATORY RECALL ON THIS ISSUE AS IS A SAFETY ISSUE.
Structure › Body
Filed Jan 10, 2018100,000 milesSC
DASHBOARD HAS DEVELOPED CRACKS IN 2017 AND AM TOLD THERE WAS A RECALL. CONTACTED LEXUS AND WAS TOLD THAT THE RECALL HAS ENDED. I NEVER RECEIVED NOTIFICATION OF RECALL. LEXUS IS REFUSING TO HONOR THE RECALL.
Electronic Stability Control (esc)
Filed Nov 27, 2017100,000 milesNY
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LEVEL AND WAS WRONGLY ENGAGING SOME SORT OF STABILITY SYSTEM, DRAINING THE BATTERY. THE CURRENT EPISODE IS ACCOMPANIED BY A "VSC" ERROR MESSAGE, WHICH IS INDEED A STABILITY SYSTEM. OTHERS HAVE REPORTED THIS ONLINE AS HAVING KILLED THEIR VEHICLES WHILE THEY ARE IN MOTION. I AM FORTUNATE THAT THIS DID NOT HAPPEN TO ME...YET. HOWEVER, I AM NOW OUT OF WARRANTY AND AM TOLD THIS WILL COST OVER $8000 TO FIX. I THEREFORE WANT TO ADD MY VOICE TO THE GROWING NUMBER OF AFFECTED CUSTOMERS--LEXUS SHOULD BE RESPONSIBLE FOR THIS CLEAR FLAW IN THEIR MANUFACTURING!
Service Brakes
Filed Aug 25, 2017UT
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.
Engine
Filed May 16, 20178,100,000 milesHI
DRIVING ON THE INTERSTATE BETWEEN 60-70 MPH, THE CAR COMPLETELY SHUT-OFF. LOST ALL POWER AND "CHECK HYBRID SYSTEM" LIGHTS CAME ON. WAS ABLE TO RESTART THE VEHICLE. NOTIFIED AND TOOK THE VEHICLE TO LOCAL LEXUS DEALER WHO CHECKED THE VEHICLE AND SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND RETURNED IT TO ME. SAME PROBLEM AGAIN A WEEK LATER WITH SAME RESULTS. LEXUS CONTINUES TO SAY THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE NOR CAN THEY FIND ANY RECALLS. BUT CAR CONTINUES TO SHUT DOWN AT LEAST ONCE A MONTH.
Fuel/Propulsion System
Filed Jan 24, 2017101,000 milesTX
VEHICLE APPEARED TO ENTER "FAIL-SAFE" MODE WITH REDUCED POWER WHILE DRIVING ON HIGHWAY RESULTING IN REDUCED ABILITY TO CONTROL VEHICLE. SEVERAL MINUTES LATER, WHILE DRIVING ON CITY STREET, THE VEHICLE EVENTUALLY LOST ALL POWER WHILE STOPPED AT RED LIGHT AND COULD NOT BE DRIVEN, AND POWER-STEERING ALSO FAILED. WARNING LIGHTS INCLUDED "CHECK HYBRID SYSTEM," "CHECK ENGINE WARNING LIGHT," "SLIP INDICATOR," AND PERHAPS OTHERS. AFTER TURNING OFF AND TURNING BACK ON AT RED LIGHT, THERE SUFFICIENT POWER TO DRIVE VEHICLE AGAIN, THOUGH "CHECK HYBRID SYSTEM" AND "CHECK ENGINE WARNING LIGHT" REMAINED ILLUMINATED. A COUPLE HOURS LATER, AFTER RESTARTING VEHICLE, WARNING LIGHTS WERE NO LONGER ON AND VEHICLE COULD BE DRIVEN NORMALLY. THE CONDITION APPEARS SIMILAR TO ISSUE IN TOYOTA SAFETY RECALL 13V-396. HOWEVER, OUR VEHICLE'S VIN IS NOT IN THE RANGE OF THAT RECALL. WE HAVE NOT YET CONTACTED LEXUS DEALERSHIP REGARDING THIS ISSUE. *TR
Fuel/Propulsion System
Filed Nov 15, 2016140,949 milesMD
I PURCHASED THIS CAR ON 6/11/2016 WITH 125, 812 MILES. I AM NOW AT 140, 949 AND TODAY WHILE DRIVING DOWN THE ROAD WITH MY DAUGHTER IN THE CAR MY VSC MAINT LIGHT, ABS LIGHT, BRAKE LIGHT, AND TRACK STABILIZER LIGHT ALL CAME ON AT THE SAME TIME. I HAVE CONTACTED THE LEXUS DEALER IN REGARDS TO CAMPAIGN NUMBER 13V396000 AS THIS RECALL IDENTIFICATION IS IDENTICAL TO WHAT HAPPENED TODAY. THIS BEING MY ONLY VEHICLE WHICH CARRIES MYSELF AND MY CHILD THIS SEEMS TO BE A VERY DANGEROUS ISSUE. THE DEALERSHIP INFORMED ME THAT ALL OF THESE RECALLS HAVE BEEN REPAIRED AND MY VEHICLE IS NOT COVERED. IF THIS CAR WAS REPAIRED IT IS OBVIOUS IT WAS NOT REPAIRED CORRECTLY, IF AT ALL. THIS REPAIR WOULD COST ME CLOSE TO WHAT I PAID FOR THE CAR ITSELF! I WOULD LIKE DOCUMENTATION THAT MY VEHICLE HAS IN FACT BEEN REPAIRED AS I AM BETTER OFF BUYING A DIFFERENT CAR AND JUNKING THIS ONE THAN PAYING TO REPAIR IT.
Steering
Filed Sep 10, 2016168,000 milesMD
THE CAR (2006 RX400H) BECAME VERY HARD TO STEER, ALMOST IMPOSSIBLE.
Engine
Filed Aug 16, 201679,000 milesAK
TWO DIFFERENT TIMES, AFTER DRIVING 2 HOURS OVER A MOUNTAIN PASS ON THE HIGHWAY, PULLING A SMALL POPUP CAMPER, THE VEHICLE DIED AT THE CAMPGROUND. AFTER DOING SOME RESEARCH, I FOUND OUT THAT TOYOTA/LEXUS USED PRIUS INVERTERS ON 2006 HYLANDER AND RX440H VEHICLES AND THEY OVERHEAT AND FAIL BECAUSE THEY ARE MEANT FOR A SMALLER VEHICLE AND HAVE INADEQUATE SOLDER. THERE IS A RECALL FOR INVERTERS ON 2006, BUT MY VIN NUMBER IS NOT SHOWING UP AS QUALIFYING. THE INADEQUATE INVERTERS WERE INSTALLED ON RX400H MODELS WITH VIN NUMBERS ENDING IN 60036526 AND LOWER. MY VIN NUMBER ENDS 60029638-- SO AN INADEQUATE INVERTER WAS INSTALLED IN MY VEHICLE. TOYOTA/LEXUS NEEDS TO ADD MY VIN NUMBER TO THE RECALL GROUP, BUT THEY ARE HESITANT BECAUSE OF THE EXHORBITANT COST OF THE INVERTER. THIS IS A SERIOUS SAFETY ISSUE BECAUSE THE OVERHEATED INVERTER CAN CAUSE THE VEHICLE TO GO INTO A FAIL/SAFE- LIMP HOME MODE SUDDENLY AND THE VEHICLE CAN COMPLETELY SHUT DOWN WHILE DRIVING CAUSING THE VEHICLE TO STALL UNEXPECTEDLY, WITH HIGH RISK OF A CRASH AND POSSIBLE INJURY OR DEATH
Steering
Filed Aug 13, 2016188,000 milesTN
WHILE DRIVING DOWN A RURAL ROAD AT 45 MPH, THE POWER STEERING STOPPED WORKING, THE "PS" WARNING LIGHT ILLUMINATED ON THE DASH, AND I HAD EXTREME DIFFICULTY CONTROLLING THE DIRECTION OF THE VEHICLE. I PULED OFF THE ROAD AND TURNED THE IGNITION OFF. I RESTARTED THE IGNITION AND THE POWER STEERING WORKED. I DROVE HOME.
Electrical System
Filed Jul 5, 2016130,000 milesMA
I WAS TRAVELING 60 MPH ON THE HIGHWAY AND MY DISPLAY STARTED READING "CHECK HYBRID SYSTEM" AND "CHECK VSC SYSTEM" SIMULTANEOUSLY. I SEARCHED AND SAW THERE WAS A RECALL FOR THIS EXACT ISSUE (INTELLIGENT POWER MODULE INSIDE THE INVERTER MODULE) FOR CERTAIN VEHICLES OF MY EXACT MAKE/MODEL/YEAR BUT FOR SOME REASON MY VEHICLE IS NOT ON THE RECALL LIST. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE REGULAR 12 VOLT CAR BATTERY WAS THE ISSUE SO THEY REPLACED IT AND THE LIGHT WENT OFF AND THE CAR TESTED NORMAL FOR SEVERAL DAYS HOWEVER WHEN TRAVELING ON THE HIGHWAY ABOUT A WEEK LATER THE SAME LIGHTS CAME ON AGAIN.
Electrical System
Filed Jun 7, 2016140,000 milesVA
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 45 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. AS A RESULT, THE BRAKES, POWER STEERING, AND THE WINDOWS BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Air Bags
Filed Mar 28, 201683,000 milesLA
AIR BAG LIGHT "SRS" INDICATOR ON DASH REMAINS ON DURING TRAVEL. THIS CONDITION IS SAID TO DISABLE THE ENTIRE RESTRAINT SYSTEM IN THE VEHICLE. I HAVE CONTACTED LOCAL DEALER AND CORPORATE LEXUS ABOUT THE ISSUE. BOTH HAVE ANNOUNCED, SINCE VEHICLE IS OUT OF WARRANTY, ITS OWNERS RESPONSIBILITY TO CORRECT ISSUE. THERE IS A TSB# 1-SB-0167-08 ON THIS ISSUE WHEN THE CODE RETURNS CODE B1861.
Service Brakes
Filed Feb 29, 2016130,000 milesGA
I HAVE ABS VSC AND SEVERAL OTHER LIGHTS ON ON THE DASH. THE RESPONSE FROM LEXUS IS I NEED A NEW ABS ACCUMULATOR ASSEMBLY. COSTS IS IN THE THOUSANDS. THE SIMILAR MODEL DESIGN PUMP WAS USED IN THE 2007-2011 CAMRY. TOYOTA HAS ISSUED A WARRANTY EXTENSION ON THAT PUMP. WHY HAS THE RX400H AND THE HIGHLANDER NOT RECEIVED THIS EXTENSION!
Structure › BodyCrash
Filed Feb 29, 2016GA
ALL SERVICE LIGHTS ARE ON, ABS VSC, AND INFO DISPLAY STATES SOME SORT OF VSC MALFUNCTION.
Vehicle Speed Control
Filed Feb 10, 2016120,000 milesWA
A FEW YEARS AGO THERE WERE 2 EPISODES OF SPONTANEOUS ACCELERATION WHILE TRAVELING ABOUT 35 MPH ON A STRAIGHT ROAD WITHOUT CRUISE CONTROL AND WITHOUT ANY FOOT ON THE GAS PEDAL. THIS STOPPED WHEN BRAKE PEDAL WAS DEPRESSED. NO SIMILAR PROBLEM SINCE THEN UNTIL 4-6 WEEKS AGO WHEN 4 EXACTLY SIMILAR EPISODES OCCURRED, THE LATEST HAPPENING TODAY. THANKFULLY THERE WAS NO CAR IN FRONT OF MY WIFE OR THERE WOULD HAVE BEEN A BAD CRASH. LEXUS OF SEATTLE DEALERSHIP NOTIFIED ABOUT 2 WEEKS AGO DURING ROUTINE SERVICE VISIT, AND AGAIN TODAY. MY WIFE IS TAKING IT BACK AGAIN TOMORROW, BUT SINCE THE PROBLEM IS INTERMITTENT THEY ONCE AGAIN LIKELY WILL NOT BE ABLE TO REPEAT THE EVENT OR TO SOLVE IT. HELP!!!
Electrical System
Filed Apr 10, 2015118,000 milesPA
AS WE WERE APPROACHING A STOPLIGHT, A WARNING SOUND WENT OFF, FOLLOWED BY THE ENTIRE CAR SHUTTING DOWN AND REFUSING TO TURN ON AGAIN. THE "HYBRID BATTERY FAILURE" WARNING MESSAGE CAME ON, AND WE WERE UNABLE TO TURN THE CAR ON AGAIN. WE WERE ABLE TO MOVE THE CAR TO A PARKING LOT, WHERE WE WAITED FOR A TOW TRUCK. THE DEALERSHIP TOLD US WE MUST HAVE LEFT THE WINDOWS OPEN - NOT THE CASE, SINCE IT WAS STILL TOWARDS THE END OF A COLD WINTER. THE WINDOWS AND EVERYTHING ELSE HAD BEEN CLOSED FOR SEVERAL MONTHS. HOWEVER, THROUGH SOME RESEARCH, IT APPEARS THAT THIS ISSUE OCCURS IN THESE VEHICLES AFTER A COLD AND WET PERIOD; CERTAIN SEAMS WILL COME APART, THE INTERNAL COMPONENTS WILL FLOOD WITH WATER OVER TIME, AND THE HYBRID SYSTEM WILL SHORT OUT TO THE TUNE OF 5+ THOUSAND DOLLARS. SINCE THIS IS A KNOWN ISSUE, AND NOT DUE TO NEGLECT OR LACK OF MAINTENANCE BY THE CONSUMER, IT SEEMS THAT THIS IS THE FAULT OF THE MANUFACTURER. *TR
Hybrid Propulsion System
Filed Mar 23, 2015GA
2006 LEXUS RX 400H. CONSUMER WRITES IN REGARDS TO SYSTEM INVERTER, INTELLIGENT POWER MODULE SAFETY RECALL. *SMD THE CONSUMER STATED ON JULY 9, 2009 WHILE DRIVING ON THE HIGHWAY, AT 65 MPH, THE VEHICLE UNEXPECTEDLY LOST POWER. THE VEHICLE STOPPED RESPONDING TO ANY ACCELERATION AND THE CONSUMER HAD NO CHOICE BUT TO COAST OFF TO THE SIDE OF A NEARBY OFF RAMP. AFTER BEING TOWED TO THE DEALER, IT WAS DETERMINED THERE WA A SHORT IN THE INVERTER ASSEMBLY. *JB
Electrical System
Filed Mar 8, 2015168,280 milesTN
WHILE BACKING OUT OF MY DRIVEWAY, I BUMPED A TREE WITH THE PASSENGER'S SIDE MIRROR. THE IMPACT WAS SLIGHT, ESTIMATED SPEED WAS 5MPH AS THE DRIVEWAY WAS ICY. THE WHEELS WERE NOT TURNED MUCH AS THAT PORTION OF THE DRIVEWAY IS STRAIGHT. AFTER THE IMPACT, I FOUND THAT THE WHEEL WAS VERY DIFFICULT TO TURN AND THE "P/S FAIL" LIGHT WAS LIT ON THE INSTRUMENT CLUSTER. AFTER EXAMINING THE OUTSIDE OF THE CAR, THE ONLY VISIBLE DAMAGE TO THE CAR WAS A PAINT CHIP ON THE MIRROR. THERE WERE NO FLUID LEAKS. THERE WAS A SAFETY RECALL IN NOV. 2011 (LEXUS SAFETY CAMPAIGN 9LC) FOR THIS YEAR MAKE AND MODEL OF VEHICLE DUE TO OTHERS HAVING SIMILAR SUDDEN AND UNEXPLAINED LOSS OF POWER STEERING. MY INSURANCE COMPANY DENIED MY CLAIM FOR REPAIR BECAUSE THE EXPERTS THEY CONSULTED SAID THIS TYPE OF IMPACT COULD NOT HAVE CAUSED A LOSS OF POWER STEERING. I HAVE WRITTEN LEXUS DESCRIBING THE ISSUE AND AM AWAITING A RESPONSE. HAD THE POWER STEERING FAILURE OCCURRED AFTER HITTING ONE OF THE NUMEROUS POTHOLES ON THE HIGHWAYS, INSTEAD OF IN MY DRIVEWAY, THE CONSEQUENCES TO MY WIFE AND I COULD HAVE BEEN MUCH MORE SEVERE. *TR
Power Train
Filed Mar 6, 2015114,275 milesCO
WHILE DRIVING ON I-70, ELEVATED SECTION DOWN TOWN DENVER, VEHICLE LOST POWER, WARNING LIGHTS CAME ON INCLUDING HYBRID SYSTEM, CHECK ENGINE, ANTISKID, AND SEVERAL OTHERS. VEHICLE COASTED TO A STOP AFTER DIFFICULTY GETTING TO THE SAFETY LANE NEARLY CAUSING AND ACCIDENT. THIS INCIDENT HAPPENED AFTER THE RECALL WHERE THE IPM MODULE WAS REPLACED. TOWED TO DEALER BUT AFTER 3 DAYS OF TESTS DEALER REPORTED THAT THEY COULD NOT REPLICATE THE MALFUNCTION. SIMILAR INCIDENT REPORTED ON SAME CAR 6 MONTHS EARLIER JUST AFTER RECALL. OWNER TRADED CAR BACK TO DEALER AND VEHICLE WAS TOWED TO THE AUCTION 3 DAYS LATER. *TR
Wheels
Filed Jan 31, 2015100,000 milesIL
WHEN APPROACHING SPEED OF 55 REAR WHEEL BEGINS TO WOBBLE. THERE WAS A RECALL ON SIMILAR VEHICLE THAT DESCRIBES THIS PROBLEM IN THE FOLLOWING LINK HTTP://WWW.CNBC.COM/ID/101022824. *TR
Fuel/Propulsion System
Filed Nov 27, 201494,800 milesWA
ON NOVEMBER 12, 2014 EVENING, I WAS DRIVING ALONG AND GOING UP A HILL IN MY CITY STREET AND SUDDENLY I HEARD A THUMP SOUND AND THEN MY LEXUS RX400H LOST ALL POWER AND THE CAR STALLED. IT WAS DANGEROUS BECAUSE THE VEHICLE LOST POWER AS I WAS GOING UP A STEEP HILL. LUCKILY, I WAS ABLE TO STOP THE VEHICLE AND PUT THE PARKING BRAKE ON. WHEN THE VEHICLE STALLED, MY DASH LIT UP WITH "CHECK HYBRID SYSTEM" , "CHECK VSC" AND OTHER LIGHTS ALSO CAME ON. I TRIED TO START THE CAR, BUT THE HYBRID "READY" LIGHT WOULD NOT STAY ON. THE CAR WOULD NOT START. I HAD TO TOW THE VEHICLE TO A LEXUS DEALER. I PUT A NEW BATTERY IN THE VEHICLE AND THAT STILL DID NOT FIX THE PROBLEM. THEN, THE LEXUS DEALER MECHANIC DID A COMPUTER DIAGNOSIS AND SAID THAT IT INDICATED "HYBRID INVERTER PROBLEM". MY VEHICLE WAS PREVIOUSLY BROUGHT INTO LEXUS DEALERSHIP FOR AN EARLIER RECALL FOR IPM MODULE BUT THE DEALER AT THAT TIME SAID MY VEHICLE WAS NOT WITHIN THE SERIAL RANGE AFFECTED AND NOTHING WAS DONE TO THE VEHICLE AT THAT TIME. I PHONED LEXUS USA ON NOVEMBER 13, 2014, AND THEY CONFIRMED MY VEHICLE WAS UNDER THE RECALL DLF, NHTSA RECALL NUMBER 13V396. I WAS NEVER NOTIFIED BY LETTER. THE LEXUS DEALER THEN PUT IN THE IPM RECALL PART TOYOTA PART 04001-29148 PART AND THE VEHICLE STARTED PROPERLY. MY VEHICLE HAS ABOUT 94,000 MILES AND JUST OVER 8 YEARS OLD AND TECHNICALLY OUT OF WARRANTY. HOWEVER, THE LEXUS DEALER REPLACED THE PART WITH LABOR AT NO CHARGE. THIS REPAIR COSTS THOUSANDS OF DOLLARS IF NOT COVERED BY LEXUS. W
Structure
Filed Jul 29, 201475,000 milesFL
MULTIPLE CRACKS AND MELTING DASHBOARD. THE DASH IS VERY STICKY AND IS FALLING OFF IN PIECES. I'M CONCERNED IF THE AIRBAGS EVER DEPLOY THIS DEFECTIVE DASH WILL BECOME AN IED! *JS
Engine
Filed Jul 25, 201465,000 milesMA
DEAR SIRS! THE CAR WAS BOUGHT FEB 2009 FROM IRA LEXUS IN DENVER MA WITH 17K MILES ON IT. NOW THE CAR HAS 65K MI. IT DID DIE ON THE STREET ABOUT TWO WEEKS AGO MECHANICS DID CHECK THE CAR AND DID WRITE A REPORT, THAT THE PROBLEM IS DUE TO THE MANUFACTURING ISSUE WHICH WAS A REASON FOR THE RECALL. I HAVE RECALL INFO AND REPORT, CAN EMAIL. I DID NOT RECEIVE THE RECALL NOTICE. THE LEXUS DEALER SAYS THAT THE CAR SHOULD BE FIXED BY THEM, BUT NEED A LEXUS APPROVAL. THE COST IS ABOUT $10K I DID CONTACT LEXUS AND RECEIVED A CALL THAT THEY WON'T PAY FOR THE REPAIRS. THE PROBLEM IN THE CAR ' INVERTER WENT BAD AND THE REASON FOR THAT ' A SMALL PART INSIDE, WHICH WAS ON THE RECALL. LEXUS SAY THAT THE RECALL WAS FOR A SMALL PART AND THEY DO NOT WANT TO PAY FOR THE WHOLE THING. AND I BELIEVE THAT SINCE I DID NOT RECEIVE THE RECALL LETTERS - THEY SHOULD FIX THE CAR. *TR
Service Brakes
Filed Jul 13, 2014138,000 milesTX
ABS SYSTEM INTERMITTENT FAILURE AND MASTER BRAKE CYLINDER FAILURE. *TR
Structure › BodyCrash
Filed Jun 6, 2014144,693 milesCA
WHILE SLOWLY PULLING INTO A PARKING SPACE IN A PARKING STRUCTURE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO THE CEMENT BLOCK WALL IN FRONT OF ME. SINCE THE DISTANCE FROM HALF-WAY INTO THE PARKING SPACE TO THE WALL WAS SMALL (PROBABLY THREE TO FOUR FEET), I HAD NO TIME TO SLAM ON THE BRAKES BEFORE IMPACT. THE CAR WAS TOWED TO A LEXUS DEALER. I WAS IMMEDIATELY REFERRED TO THEIR LEGAL DEPARTMENT WHO HANDLED ALL TRANSACTIONS AFTER THAT. AN INDEPENDENT EVALUATOR INSPECTED THE CAR, RETRIEVED THE CRASH DATA RETRIEVAL RECORDER AND ISSUED A REPORT. THE CDR INDICATED THAT THE ACCELERATOR AND THE BRAKES WERE NOT PUSHED UNTIL AFTER THE CRASH, AND THAT THE SPEED IN THE FEW SECONDS BEFORE THE CRASH WENT FROM 3.7 TO 60.9 MPH. LEXUS REFUSED TO ADMIT THERE WAS A PROBLEM, STATING ONLY THAT THE BRAKES, ACCELERATOR AND FLOOR MATS SEEMED TO BE IN GOOD WORKING ORDER. I REFUSED TO DRIVE THE CAR AGAIN OR HAVE ONLY THE BODY FIXED AND SOLD TO AN UNSUSPECTING THIRD PARTY. IT WAS EVENTUALLY DECLARED A TOTAL LOSS BY OUR INSURANCE COMPANY. THERE WAS NO HELP OR ADMISSION OF A PROBLEM FROM LEXUS, EXCEPT TO TRY TO CHARGE US FOR CAR STORAGE AT THE DEALERSHIP DURING THE PROCESS. *TR
Structure › Body
Filed Jun 6, 2014148,000 milesFL
TL* THE CONTACT OWNS A 2006 LEXUS RX400H (HYBRID). THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD EXHIBITED VERTICAL CRACKS NEAR THE AIR BAG HOUSING AREA. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Complaints 1-50 of 154, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 4, 2013. Source: NHTSA Office of Defects Investigation.