Page 3 of 3 · complaints 101–122 of 122

2007 Lexus IS complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Structure
Filed May 19, 201495,000 milesFL

I NOTICED THE DASH BOARD GETTING SHINY WITH A STICKY FEEL AND IT CONTINUED TO GROW IN DENSITY OVER MONTHS UNTIL ABOUT 6 MONTHS AGO WHEN THE CAR WASH COMPANY I USE, TOLD ME THEY HAVE BEEN SEEING A LOT OF THAT IN LEXUS AND TOYOTA MODELS. IN ESSENCE, MY DASHBOARD IS MELTING AND THE GLARE FROM THE DASHBOARD/WINDSHIELD IS INCREASING WHICH IS AFFECTING MY VISIBILITY WHEN DRIVING. LEXUS SAID THAT SINCE MY CAR IS OUT OF WARRANTY AND THERE IS NO OFFICIAL RECALL YET, THERE IS NOTHING THAT THEY CAN DO EXCEPT CHARGE ME $1500 TO REPLACE THE DASHBOARD. THEY ACKNOWLEDGED THEY ARE BEGINNING TO SEE MORE FREQUENT CASES OF THIS. *JS

Electrical System
Filed May 4, 201450,100 milesNM

HEADLIGHTS RANDOMLY TURN OFF AT NIGHT WHILE DRIVING. REPLACED BULBS ALREADY AND HAVE NOTICED MANY LEXUS OF THIS YEAR HAVE THE SAME PROBLEM. HAVE TO FLICK LIGHTS OFF AND BACK ON TO TURN ON AGAIN. *TR

Structure
Filed Apr 30, 201480,000 milesFL

BLACK DASHBOARD OF VEHICLE IS "MELTING" CAUSING A GLARE ON THE WINDSHIELD FOR THE DRIVER. THIS IS A SAFETY CONCERN AS YOUR VISION OF THE ROAD AND SURROUNDINGS ARE COMPROMISED. *JS THE INSIDE DOOR PANELS OF THE VEHICLE ARE ALSO MADE FROM THE SAME MATERIAL AS THE DASHBOARD. FROM A COSMETIC STANDPOINT THE DASHBOARD AND DOOR PANELS CANNOT BE TOUCHED WITHOUT LEAVING A MARK OR PRINT BEHIND. I HAVE REACHED OUT TO THE LOCAL TREASURE COAST LEXUS DEALERSHIP AND THE LEXUS CUSTOMER SERVICE LINE TWICE TO BE TOLD THAT I AM RESPONSIBLE AS THE OWNER TO REPAIR. BECAUSE I DID NOT PURCHASE THEIR WARRANTY, I AM OUT OF LUCK. LEXUS IS NEGLIGENT FOR THE MATERIALS USED IN PRODUCTION FOR THIS VEHICLE. WILL IT TAKE A VEHICLE ACCIDENT BEFORE THEY TAKE ACTION FOR THEIR CUSTOMERS? I HOPE NOT.

Structure
Filed Apr 7, 201485,000 milesAZ

THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY AND MELTING. THIS IS COMPLETE FALSE AND INACCURATE BECAUSE I PERSONALLY WASH AND CLEAN MY CAR AND ONLY USED MICROFIBER AND WARM WATER TO CLEAN THE INTERIOR. LEXUS SHOULD LOOK INTO THIS PROBLEM AND FIX IT THE RIGHT WAY RATHER THAN BLAMING THE CUSTOMER WHO HAS BEEN LOYAL AND OWNS 3 LEXUS SO FAR. I CURRENTLY OWN A 2007 LEXUS GX470 AND A 2007 LEXUS IS350. I DO NOT HAVE THE PROBLEM WITH MY GX. IT'S THE IS350 DASH THAT HAS THE DASH PROBLEM. *TR

Structure
Filed Apr 5, 2014FL

BLACK DASHBOARD AND INSIDE DOOR PANELS ARE MELTING ON MY 2007 LEXUS IS 250. WHILE DRIVING, THE SUN WILL GLARE OFF OF THE MELTING DASHBOARD COMPROMISING VIABILITY TO THE DRIVER. IF YOU TOUCH THE DASHBOARD, AN IMPRINT IS LEFT. VALET SERVICES ARE UNABLE TO PLACE TICKETS, OR ANY OTHER MATERIAL FOR THAT MATTER, ON THE DASHBOARD BECAUSE IT WILL STICK TO THE DASHBOARD AND LEAVE RESIDUE. THE SAME MATERIAL IS USED FOR THE DOOR PANELS. AS YOU OPEN THE CAR DOOR FROM THE INSIDE OF THE VEHICLE, THE BLACK MATERIAL GETS CAUGHT UNDER MALE AND FEMALE FINGERNAILS, GOUGING THE MATERIAL. I BELIEVE THIS IS A MANUFACTURING DEFECT. THIS IS NOT A RESULT OF OWNER NEGLECT. ON A SIDE NOTE; THIS VEHICLE HAS LIVED IN MANY ENVIRONMENTS - COLORADO (DRY CLIMATE), TEXAS (DRY CLIMATE), AND FLORIDA (MOIST AND WARM CLIMATE). LEXUS CUSTOMER SERVICE HAS BEEN CONTACTED AND DOES NOT TAKE RESPONSIBILITY FOR THE DEFECT. IF I WANT IT FIXED, LEXUS STATES THAT IT IS MY FINANCIAL RESPONSIBILITY TO REPLACE. IF COSMETICS AND QUALITY ARE NOT IMPORTANT TO LEXUS, SAFETY SHOULD BE! *TR

Visibility/Wiper
Filed Feb 17, 201477,190 milesFL

AS I DROVE DOWN I95 MY VISIBILITY WAS IMPAIRED BY A LARGE GLARE ON MY WINDOW CAUSE BY A REFLECTION OFF OF THE MELTED AND DEFECTED LEXUS IS250'S DASH BOARD. I HAVE BROUGHT THIS UP TO LEXUS OF PEMBROKE PINES AND WAS TOLD THE CAN NOT DO ANYTHING FOR ME. *TR

Steering
Filed Jan 22, 201462,000 milesVA

PUT CAR INTO DRIVE OUT OF PARKING SPACE AND STEERING WAS LOCKED. SHORTLY AFTER A FEW FEET THE STEERING WHEEL UNLOCKED THEN EXPERIENCED NOTICEABLE GRADUAL INCREASE IN STEERING EFFORT AT LOW SPEEDS WHEN TURNING THE STEERING WHEEL TO COMPLETE LEFT AND RIGHT TURNS ALONG WITH A RUBBING SOUND. NO WARNING OR SERVICE LIGHTS!? SSC-9-LC *TR

Structure
Filed Nov 6, 2013FL

AFTER PURCHASING CAR, I NOTICED DOOR PANELS SEEMED TO BE MELTING & REAL SMOOSHY WHEN YOU TOUCH IT. I TOLD DEALERSHIP & THEY JUST WANTED TO PATCH IT SO I GOT A SECOND OPINION FROM UPHOLSTERY SHOP & THEY SAID ITS REALLY NOTHING THEY CAN DO BUT PATCH IT BECAUSE ITS MOLDED!! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO GET A RECALL INITIATED SO THIS CAN BE FIXED BEFORE IT GETS WORSE. *TR

Steering
Filed Nov 5, 201385,000 milesNC

AS I JUST EXITED THE HIGHWAY AND PULLED INTO THE PARKING LOT OF MY WORK, THE STEERING WHEEL SUDDENLY FROZE. I WAS ABOUT TO PARK IN AN OPEN SPOT, SO THE SPEED OF THE CAR WAS VERY LOW. AS I WAS REVERSING INTO THE SPOT, THE STEERING WHEEL JAMMED AND WOULD NOT TURN. I TRIED SHUTTING DOWN AND RESTARTING MANY TIMES BUT THE WHEEL WAS STUCK, AND REQUIRED ENORMOUS AMOUNT OF POWER TO TURN EVER SO SLIGHTLY. THE CAR WAS TOWED TO THE LEXUS DEALER. THEY WERE ALSO UNABLE TO TURN, AND UPON THEIR REVIEW, THEY SAID THAT THERE WAS A LEAK IN TIMING COVER, WHICH ACCUMULATED OVER TIME AND WENT INTO THE HARNESS OF THE ECU AND BURNED THE ECU, WHICH IN-TURN JAMMED YOUR STEERING. THERE WAS NO PHYSICAL LEAKS ON THE BOTTOM, AND THE DEALER ALSO CONFIRMED THAT BUT SAID IT WAS AN INTERNAL LEAK, YOU WOULD NOT SEE IT ON THE FLOOR. THE CAR IS STILL AT THE SHOP AND ONLY AFTER REPLACING THE ECU THEY WILL CHECK FOR STEERING ASSEMBLY. THE EXPLANATION PROVIDED BY THEM IS NOT VERY ADEQUATE AND IF IT IS TRUE THEN THERE SEEMS TO BE A SERIOUS FLAW IN DESIGN THAT ANY UNSEEN LEAK FROM TIMING COVER COULD CAUSE YOUR STEERING TO FREEZE UNEXPECTEDLY, WHILE YOUR VEHICLE IS IN MOTION. *TR

Exterior Lighting
Filed Jul 14, 201352,000 milesSC

HEADLIGHT GOES OUT...REPLACE BULB....GOES PUT AGAIN....WILL FLICKER ON WHEN I TURN THE LIGHTS ON AND OFF BUT DRIVER SIDE LOW BEAM WON'T STAY ON...NOW BOTH LOW BEAMS WILL SOMETIMES BE OUT AND WENT PUT WHILE DRIVING AT NIGHT....HAD TO PULL OVER AND TURN SWITCH ON AND OFF SEVERAL TIMES TO GET THE LIGHTS TO COME ON....KEPT DOING THAT...WILL COME ON WITHOUT ISSUES IF ON HIGH BEAM. *TR

Steering
Filed Mar 10, 2013101,000 milesWA

VEHICLE OWNER OBSERVED NOISE THAT APPEARED TO BE COMING FROM THE STEERING ASSEMBLY. AT LOW SPEEDS SUCH AS BACKING UP, WITH LARGE STEERING MOTION, NOISE IS MOST PRONOUNCED. WHEN DRIVING THE VEHICLE, AT ANY SPEED, VEHICLE TENDS TO "SKIP" AND "JUMP" TO THE RIGHT OR LEFT, AS IF STEERING BECOMES LOOSE AND JERKS ONE DIRECTION OR THE OTHER. NOISE AND MOTION HAS BEEN GETTING PROGRESSIVELY WORSE SINCE THE INCIDENT DATE. ON OR ABOUT 2/18/13, OWNER BROUGHT THE VEHICLE TO A LOCAL REPAIR SHOP FOR DIAGNOSIS. THAT SHOP CONFIRMED THE NOISE, BUT STATED IT NEEDED TO BE BROUGHT TO THE DEALERSHIP. OWNER BROUGHT THE VEHICLE TO THE LEXUS DEALERSHIP ON 2/22/13. DEALER STATED THAT THE ELECTRONIC STEERING ASSEMBLY HAS FAILED, NEED TO REPLACE THE RACK AND STEERING SERVOMOTORS WHICH COMES AS ONE PART, BEING LE44200-53151 ELECTRIC LINK ASSEMBLY. THIS IS A PART THAT IS SEALED AND COULD NOT BE MAINTAINED BY EITHER THE OWNER OR ANY REPAIR SHOP. COST TO REPLACE THE ASSEMBLY IS $4472.17 INCLUDING LABOR, MATERIALS AND TAX. OWNER BELIEVES THIS IS AN EXORBITANT AMOUNT, AND REPRESENTS ABOUT 20 - 25% OF THE VEHICLE VALUE. THE FAILURE OF THIS PART IS A MANUFACTURING DEFECT, THE VEHICLE OWNER SHOULD BEAR NO RESPONSIBILITY TO REPLACE THIS PART. OWNER HAS BEEN UNSUCCESSFUL IN GETTING THE LEXUS DEALERSHIP OR MANUFACTURER TO PROVIDE RELIEF TO THE OWNER TO MAKE THE NECESSARY REPAIRS. OTHER THAN POSSIBLY THE BRAKES, STEERING IS THE MOST IMPORTANT FUNCTION OF A VEHICLE, IT SHOULD REMAIN FUNCTIONAL FOR THE LIFE OF THE CAR.

Exterior Lighting
Filed Feb 25, 201370,000 milesPA

WHEN I BOUGHT THE CAR LITERALLY A WEEK LATER THE DRIVERS SIDE HEAD LIGHT STARTED FLICKERING AND EVENTUALLY TURNED OFF. I HAVE TO CONSTANTLY TURN IT ON AND OFF TO HAVE BOTH HEAD LIGHTS ENGAGE. I CAN HAVE IT PARK FOR AS LITTLE AS 5 MINUTES AND THE LIGHT GOES OUT BY ITSELF. I HAVE TAKEN THE VEHICLE TO SEVERAL TOYOTA DEALERS AND MECHANICS AND THEY HAVE SAID THAT I NEED TO REPLACE THE LIGHT BULB BUT IT CAN'T BE THE LIGHT BULB BECAUSE THE LIGHT TURNS ON SO IT MUST BE SOMETHING ELSE. SO I BOUGHT A NEW LIGHT HID BULB AND IT KEEPS TURNING ON AND OFF. SO IM NOT UNDERSTANDING. I RECENTLY TOOK IT TO TOYOTA DEALER TO GET IT CHECK OUT AND THEY TOLD ME THE SAME THING LIGHT BULB NEEDS TO BE REPLACE. *TR

Electrical System
Filed Nov 10, 201296,000 milesMD

THE SPEEDOMETER INDICATING NEEDLE WENT BLACK ALONG WITH THE TACHOMETER NEEDLE NOT ALLOWING ME AT NIGHT TO SEE MY EXISTING SPEED. THERE IS NO CONTRAST WHATSOEVER. LEXUS OF SILVER SPRING TOLD ME THIS WAS A $1400.00 FIX. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE FACT THAT THERE ARE MANY MORE CONCERNS ON THIS SUBJECT FROM MY ON LINE INVESTIGATION OF MANY PEOPLE WITH THE SAME CAR. I BELIEVE THIS TO BE A TRUE SAFETY CONCERN. I AM WILLING TO BRING MY CAR TO YOU AS PROOF OF MY CONCERN. I NEED RESOLUTION AND CONSIDERATION FROM THE DEALER ON THIS MATTER. YOUR RESPONSE IS SERIOUSLY AWAITED. *TR

Fuel/Propulsion System
Filed Sep 24, 201233,000 milesMT

I RECIEVED A SAFETY RECALL NOTICE FROM LEXUS FOR MY CAR. I HAVE MADE MULTIPLE CALLS TO LEXUS TO SET UP AN APPOINTMENT TO GET THE CAR FIXED. THEY DO NOT RETURN MY CALLS. IT HAS BEEN OVER A MONTH SINCE I FIRST CONTACTED THEM. *TR

Visibility/Wiper
Filed May 30, 201255,000 milesLA

THE DASH OF MY 2007 LEXUS IS 250 HAS BEEN DETERIORATING FOR OVER A YEAR. IT APPEARS TO MELTING AND IS VERY SHINY CAUSING EXTREME GLARE TO THE FRONT WINDSHIELD. THE GLARE CAN BE SO SEVERE AT TIMES THAT IT IMPEDES VISIBILITY. I HAVE BEEN IN CONTACT WITH THE NEAREST LEXUS DEALERSHIP MULTIPLE TIMES REGARDING THIS ISSUE. I HAVE SENT PICTURES AT THEIR REQUEST AND CAN'T SEEM TO GET A DEFINITIVE ANSWER AS TO WHEN REPAIRS WILL BE INITIATED. THE SERVICE DEPARTMENT IS IN AGREEMENT THAT THIS A "SEVERE" CASE OF DASH MATERIAL BREAKDOWN I HAVE RESEARCHED "MELTING DASH" ON THE LEXUS FORUMS AND THE PROBLEMS WITH MY DASH IS NOT AN ISOLATED PROBLEM. *TR

Service Brakes, HydraulicCrash1 injured
Filed Feb 27, 20129,000 milesNY

I WAS DRIVING ON A LOCAL COUNTRY ROAD AT ABOUT 15-20 MPH (HAVING JUST COME OUT OF A SHARP TURN). WHEN I STEPPED ON THE ACCELERATOR AFTER THE TURN, IT SUDDENLY BEGAN TO "GUN", AT WHICH POINT I STEPPED ON THE BRAKE AND TO MY HORROR GOT NO RESPONSE. I KEPT MY FOOT ON THE BRAKE, BUT THE ACCELERATOR CONTINUED TO REV OR GUN HORRIFYINGLY AND THE CAR CONTINUED TO SPEED UP. AT ANOTHER SHARP TURN I WENT OFF THE ROAD AND SIDESWIPED A TREE, DROVE THROUGH THE BEDROOM OF A HOUSE (IN ONE WALL AND OUT THE OTHER) AND FINALLY STOPPED IN ANOTHER TREE. AFTER AN HOUR OF POLICE, FIRE, AND OTHER EMERGENCY PERSONNEL ATTEMPTING TO EXTRICATE ME FROM THE CAR, THEY HAD TO REMOVE THE ROOF OF THE CAR TO GET ME OUT OF THE VEHICLE. I WAS AIRLIFTED TO THE NEAREST HOSPITAL WITH A TRAUMA CENTER, WHERE I WAS DIAGNOSED WITH A FRACTURED STERNUM, THREE BROKEN RIBS, TWO FRACTURED VERTEBRAE, AND A LACERATED LIVER. I WAS IN THE HOSPITAL FOR THREE DAYS, AFTER WHICH I WAS RELEASED WITH A CUSTOM-FITTED BACK BRACE THAT I WAS REQUIRED TO WEAR FOR THE NEXT SIX WEEKS. FORTUNATELY, I WAS NOT PERMANENTLY INJURED, BUT I SUFFER BACK PAIN REGULARLY AS A RESULT OF THE FRACTURED VERTEBRAE. *TR

Engine and Engine Cooling
Filed Feb 17, 200914,000 milesVA

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DEALER COULD NOT REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 09V020000 (ENGINE AND ENGINE COOLING) IN A REASONABLE AMOUNT OF TIME. THE FAILURE AND CURRENT MILEAGES WERE 14,000. UPDATED 03/12/09. *LJ THE DEALER INFORMED THE CONSUMER, THE NEXT APPOINTMENT WAS WITHIN A MONTH. UPDATED 03/16/09. *JB

Structure
Filed May 5, 2008CA

I PURCHASED A 07' IS250 IN MAY OF 07. I PURCHASED IT BECAUSE OF THE SAFETY FEATURES I PURCHASED A 07' IS250 IN MAY OF 07. I PURCHASED IT BECAUSE OF THE SAFETY FEATURES AVAILABLE AND WE HAD TOLD OUR SALES ASSOCIATE THAT WE WERE LOOKING FOR A SAFE 4 DOOR BECAUSE WE WERE THINKING OF HAVING A BABY AND DID NOT FEEL COMFORTABLE IN THE CAR I PREVIOUSLY OWNED 06' MAZDA 3. NEVER WERE WE TOLD THAT AN INFANT CAR SEAT WOULD NOT COMFORTABLY FIT IN THE BACK (WITHOUT YOU DRIVING WITH YOUR FACE IN THE WINDSHIELD) I CALLED CUSTOMER SERVICE TODAY AND WAS TOLD THAT THESE CARS ARE EQUIPPED FOR A CAR SEAT, BUT IT WOULD BE A VERY UNCOMFORTABLE FIT AND I WOULD NEED TO LOOK FOR A SMALL ONE. THEN SHE SAID TO CONTACT MY DEALER TO TALK ABOUT TRADE IN OPTIONS. WELL SINCE I'VE ONLY OWNED THE CAR FOR 11 MONTHS, I'M BASICALLY GOING TO BE COMPLETELY UPSIDE DOWN AND THERE IS NO WAY I WOULD BE ABLE TO AFFORD TO TRADE UP. I WISH I WOULD'VE KNOWN ABOUT THE CAR SEATS NOT FITTING BEFORE I PURCHASED THE VEHICLE. THERE NEEDS TO BE SOME SORT OF DISCLAIMER ON THESE VEHICLES SO THAT PEOPLE WHO ARE LOOKING TO HAVE A FAMILY WILL NOT BUY THEM. OR AT THE VERY LEAST HAVE A LIST OF COMPATIBLE CAR SEATS. I WOULD'VE BEEN MUCH BETTER IN A CAMRY. MY TWINS WILL NOW BE SWASHED INTO THE BACKSEAT OF THIS IS OR I WILL HAVE TO REEVALUATE MY SITUATION. I HAVE EXCELLENT CREDIT, BUT CAN'T AFFORD TO HAVE 2 AUTOMOBILE PAYMENTS. MY HUSBAND HIGHLY RECOMMENDED LEXUS FOR THEIR CUSTOMER SERVICE BECAUSE HE IS A PREVIOUS OWNER. I THINK THE CAR S

Engine and Engine Cooling › Engine
Filed May 20, 20075,300 milesNY

VSC WARNING LIGHT CAME WITH CHECK ENGINE LIGHT. PULLED IN A LOCAL DEALERSHIP, WAS TOLD CAR WAS OK TO CONTINUE DRIVING BUT MAKE AN APPOINTMENT FOR SERVICE. LEFT DEALERSHIP, WENT APPROX 0.5 MILES TO GET GAS. WHEN I STOPPED THE CAR THERE WERE LOUD SCRAMBLING NOISES LIKE AN ANIMAL WAS LOOSE IN THE DASH. POPPED THE HOOD, COULDN'T SEE ANYTHING- LOOKED UNDER CAR AND ALL THE TRANSMISSION FLUID WAS POURING OUT. HAD CAR TOWED BACK TO DEALERSHIP. STILL WAITING FOR VERDICT. CAR IS ONLY 7 MONTHS OLD AND THIS WILL BE MY 3RD TIME IN THE SHOP. AT 3 MONTHS HAD TO RECEIVE FULL WHEEL ALIGNMENT DUE TO SEVERE SHAKING AND PULLING TO THE LEFT. AT 6 MONTHS BROUGHT CAR IN COMPLAINING OF A LOUD CREAKING DURING TURNS- ARM BOLT WAS LOOSE AND NEEDED TO BE TIGHTENED. ALSO, THE WINDSHIELD MAKES A LOUD CRACK/POP NOISE EVERY MORNING ON MY WAY TO WORK. THIS CAR HAD EXCELLENT REVIEWS, WHAT HAPPENED! *TR

Unknown or Other
Filed May 16, 20073,000 milesFL

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.

Unknown or Other
Filed May 16, 20073,000 milesFL

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.

Visibility › Sun/Moon Roof Assembly
Filed Mar 28, 2007CA

HAVE A 2007 LEXUS IS250. WAS ON A FREEWAY YESTERDAY AND SUDDENLY HEARD THIS LOUD POP AND THOUGHT SOMETHING EXPLODED OR LANDED ON MY ROOF. I SAW DEBRIS COMING OFF MY ROOF THRU MY REARVIEW MIRROR. I OPENED MY SUNROOF SHADE AND SAW A HUGE HOLE RIGHT IN THE MIDDLE OF MY SUNROOF!! MY SUNROOF JUST SHATTERED! I THOUGHT SOMETHING HIT ME BUT I LOOKED AROUND THERE WERE NO BRIDGES, OVERPASS, NOR CARS CLOSE TO ME SO THIS CAN'T BE ROCKS OR OTHER OBJECTS. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Lexus IS → · Every IS year → · How the figures are calculated →