Owners filed 65 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 1 time.
When it fails
08000080,000 milesMedian miles at failure
40 complaints record an odometer reading. Failures cluster around 0–10,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
17
3
0
5
Structure › Body
7
1
0
0
Vehicle Speed Control
5
5
0
1
Structure
4
0
0
0
Suspension
3
0
0
0
Power Train › Driveline › Driveshaft
3
0
0
0
Power Train
3
0
0
0
Visibility
2
0
0
0
Unknown or Other
2
0
0
0
Steering
2
1
0
2
1 safety recall
Part 573 reports
Air Bags › Side/Window16V065000
Filed Feb 5, 2016320,409 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2003-2006 Toyota Land Cruiser and Lexus LX470, 2005-2006 Toyota Tundra and Sequoia, 2004-2006 Toyota 4Runner and Lexus GX470 vehicles equipped with side curtain-shield-air bags. The affected vehicles have an air bag control module that may be improperly programmed, causing the side curtain-shield-air bags to deploy inadvertently.
Risk. If the side curtain-shield-air bags deploy unexpectedly, it can increase the risk of occupant injury.
Remedy. Toyota will notify owners, and dealers will replace the air bag control module with one that has improved programming, free of charge. The recall began on December 1, 2016. Owners may contact Toyota customer service at 1-888-271-9371. Toyota's number for this recall is G0C and GLB.
What owners reported
Newest filings
Seats1 injured
Filed Aug 2, 202367,000 milesFL
The contact owns a 2004 Lexus GX470. The contact stated that while driving approximately 50 MPH, the driver’s side seat heater was activated on the high setting. The contact stated that the following morning he noticed small blisters on his back; medical attention was needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage 67,000.
Structure › Interior Panels › Dashboard
Filed Jul 26, 2021105,000 milesIL
The contact owns a 2004 Lexus GX470. The contact stated that the vehicle was parked when he noticed there was a crack on the dashboard. The contact was not sure what caused the dashboard to crack. The dealer was made aware of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that there had been a Customer Support Program for the dashboard failure which expired in 2017. The contact had not been made aware of the special program. The approximate failure mileage was 105,000.
Seat Belts
Filed Apr 6, 2019NC
MY GX470 2004 HAS RUST ON FRAME, SHOCKS AND SUSPENSION. HAVE BEEN TOLD THAT THEY WILL NOT MAKE ANY REPAIRS BECAUSE THEY WILL COST MORE THAN VEHICLE. LEXUS SHOULD REALLY CONSIDER THESE FRAMES FROM DANA OHIO IN THE RECALLS AS THE OTHERS. OVER THE YEARS I HAVE HAD THE RADIATOR, EMERGENCY BRAKE AND RIMS ALL RUST OUT AND REPLACED AS WELL AND THE VEHICLE IS NOT EVEN IN SNOW OR BEACH AREAS. THESE VEHICLES ALSO HAVE THE SEAT BELT ISSUE WHICH MAKES THE AIRBAG LIGHT STAY ON. AS NICE AND RELIABLE THESE VEHICLES WERE I BELIEVE LEXUS SHOULD BACK THEIR PRODUCT!
Structure › Body
Filed Mar 13, 2019102,877 milesPA
VEHICLE FAILED INSPECTION DUE TO RUST HOLE IN FRAME AND TRANSMISSION SUPPORT. THE MECHANIC SAID THAT THE REST OF THE FRAME IS IN GOOD CONDITION WHICH LEADS ME TO BELIEVE THAT IT MUST BE A DEFECT WITH MATERIALS USED FOR THE FRAME, I WOULD EXPECT SAME TYPE OF DAMAGE TO THE REST OF THE FRAME. THE CAR WAS WELL MAINTAINED, AND IT IS IN GREAT CONDITION OTHERWISE, AFTER CLOSE TO 103,000 MILES. THIS MAY BE RELATED TO THE TOYOTA FRAME RUST ISSUES THAT WERE REPORTED SINCE, TO MY KNOWLEDGE THE GX SHARES THE SAME FRAME AS OTHER TOYOTA SUVS/TRUCKS. LEXUS REFUSED TO HELP W/ THE REPAIR ETC. AND THEY DEEMED THE VEHICLE UNSAFE TO DRIVE, I HAVE TO TOW IT OUT OF THEIR DEALERSHIP. ATTACHED, MY SHOP REVIEW, LEXUS REVIEW AND PICTURES FROM MY MECHANIC. I AM ASKING LEXUS FOR THE PICTURES THEY TOOK WHILE THE CAR WAS IN SHOP.
Structure › Body
Filed Jan 31, 2019NC
PEARL WHITE PAINT IS PEELING OFF LIKE PAPER ON MY 2004 GX 470 WHAT IS GOING ON WITH LEXUS PAINT I HAVE OWNED 3 LEXUS CARS NEVER HAD THIS TO HAPPEN TO THE OTHER CARS NEEDS HELP IN SANFORD NC
Power Train
Filed Jan 2, 2019100,000 milesNC
THERE ARE MULTIPLE COMPLAINTS ON THE INTERNET AVAILABLE WITH THIS VEHICLE AND THE TRANSMISSION, TRANSFER CASE "ACTUATOR" REPLACEMENT PART # 36100-6D190, IS CRACKING AROUND 90,000 TO 100,000 MILES AND LEAKING OIL ON STREETS AND ANYWHRE YOU PARK. THE CAUSE IS FROM LEXUS SERVICE AT THE 100,000 MILE TUNE UP, IN MANY CASES, IF A OWNER HAS NEVER USED THEIR 4 WHEEL DRIVE, AND SERVICE ENGAGES 4 WHEEL DRIVE DURING SERVICE AND THEN CRACKING THIS DEFECTIVE PART THAT HAS NOT BEEN USED IN 10 YEARS. THAT WAS MY SITUATION, WHERE I DLEIVERED A PERFECT VEHICLE TO LEXUS OF GREENVILLE SC FOR 100,000 TUNE UP SERVICE, AND THE CAR WAS RETURNED TO ME LEAKING. IT WAS REPORTED IMMEDIATLY WITH NO RESULT TO FIX. $3500 PART. I HAVE HAD A FEW MEETINGS WITH LEXUS CORPORATE OVER THE PAST 2 YEARS TOO, CASE# 1706011926. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Air Bags
Filed Dec 3, 2018CT
THERE WAS A RECALL ON MY VEHICLE. THE DASHBOARD IS ALL CRACKED BUT MY PROBLEM IS THAT I DRIVE MY KIDS AND THERE IS A RECALL PROBLEM WITH SIDE CURTAIN-SHIELD-AIRBAGS (CSAS) WHICH DEPLOY FROM THE ROOF RAILS IN THE EVENT OF CERTAIN TYPES OF CRASHES. I HAD CALL 2 DIFFERENT LEXUS AND THE HEADQUATERS AND THEY ALL THEM ME DIFFERENT THINGS. I JUST WANT THE DASHBOARD AND AIRBAGS TO BE FIX AS THIS IS A FAMILY BAG.
Air Bags
Filed Jan 23, 2018121,000 milesPA
THE CAR HAS BEEN SUBJECT TO 2 RECALLS. FIRST, A RECALL FOR THE SELF-DESTRUCTING DASHBOARD AND FOR THE CURTAIN SHIELD AIRBAGS. THE COMPANY HAS REFUSED TO PROVIDE ME WITH THE PART IN ORDER TO PROCEED TO A REPLACEMENT OF THE AFFECTED PARTS.
Air BagsCrash2 injured
Filed Sep 20, 2017128,000 milesVT
BRAKES TOTALLY FAILED WHILE DESCENDING A STEEP INCLINE ON A CITY/ STATE HIGHWAY CAUSING LOSS OF CONTROL AND IMPACT WITH A TREE. AIR BAGS FAILED TO DEPLOY.
Structure › Body
Filed Jul 24, 2017120,000 milesIL
ENTIRE FRAME OF THE CAR IS RUSTED TO THE POINT THAT ALMOST NOTHING IS HOLDING THE CAR TOGETHER AND WE'VE BEEN TOLD IT'S NOT SAFE TO DRIVE. HAS BEEN MAINTAINED ON REGULAR BASIS AND HAS ALWAYS BEEN PARKED IN GARAGE AT NIGHT AND ON MOST WEEKDAYS. CAR SHOULDN'T BE RUSTED OUT WHEN CARED FOR METICULOUSLY (DOCUMENTATION AVAILABLE).
Air Bags
Filed Mar 22, 2017TN
2004 LEXUS GX 400. CONSUMER WRITES IN REGARDS TO REPLACEMENT DASHBOARD NOT AVAILABLE TO REPLACE CURTAIN-SHIELD AIRBAG MODULE AND CRACKED DASHBOARD. *SMD THE CONSUMER STATED, A YEAR PASSED AND THE AIR BAG AND DASHBOARD WERE NOT REPLACED. UPDATED 03/22/2017 *JS
Service Brakes
Filed Feb 6, 2017IL
LEXUS IS SELLING VEHICLES WITH BAD BRAKE ACTUATORS. I TOOK IT TO THEM TWICE AND WHICH THEY SAY THEY DON'T KNOW WHY I'M HERE THE NOISE AND WHY MY BRAKE PEDAL WAS RATTLING WHEN I LOOK ON THE LEXUS FORUMS I SEE SEVERAL PEOPLE COMPLAINING ABOUT THE BRAKE ACTUATORS ARE GOING OUT ON THEIR VEHICLES SOME VEHICLES ONLY HAVE $34,000 ON THEM. THE DANGEROUS PART IS THAT YOU GET NO WARNING LIGHTS OR ANYTHING IF IT GOES OUT AND YOU'RE ON THE EXPRESSWAY YOU CAN NOT STOP THE VEHICLE AT ALL, ONE PERSON EVEN BLOGGED ABOUT HOW THERE'S WENT COMPLETELY OUT ON THEM LUCKILY THEY WERE DRIVING UP IN THE DRIVEWAY BUT THE VEHICLE NEVER STOPPED. LEXUS IS CHARGING PEOPLE ANYWHERE FROM 2 TO $4,000 TO FIX THESE WHEN THEY KNOW THAT SEVERAL OF THEIR VEHICLES ARE HAVING THESE PROBLEMS WHILE STILL NEW. I JUST TOOK IT TO LEXUS AGAIN LAST WEEK AND THE SERVICEMEN SAID IT SOUNDS LIKE THE ACTUATOR IS GOING OUT IF IT IS THEN THAT'S GOING TO BE $4,000. WHILE DRIVING THE VEHICLE I HEAR A LOT OF CLICKING UP UNDER THE HOOD AND YOU CAN FEEL THE VIBRATION ALL THE WAY THROUGH THE BRAKE PEDAL.
Air Bags
Filed Feb 3, 2017SC
CURTAIN SHIELD AIRBAG CONTROL MODULE. RECALL # 16V-065. LEXUS IS NOT REPAIRING THIS IN A TIMELY FASHION. IT HAS BEEN APPROX. SIX MONTHS SINCE WE FIRST RECEIVED NOTICE OF THIS RECALL.
Structure › Body
Filed Jan 26, 2017196,000 milesCA
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED, WHICH COULD EXPOSE THE AIR BAGS. THE CONTACT ALSO STATED THAT THE MANUFACTURER HAD AN INTERNAL SAFETY RECALL FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000. ..UPDATED 03/08/17 *BF *CN
Air Bags
Filed Jan 11, 2017GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 LEXUS GX 470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ *CN
Air Bags
Filed Dec 23, 2016NY
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering
Filed Dec 8, 2016NE
TL* THE CONTACT OWNS A 2004 LEXUS GX470. WHILE ACCELERATING FROM A STOP AT 5 MPH AND TURNING THE STEERING WHEEL LEFT OR RIGHT, THE POWER ASSIST FAILED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Seats
Filed Nov 5, 2016FL
THE ENTIRE DASH BOARD IS CRACKED. THERE ARE SPOTS ON MY LEATHER SEATS AND ARM RESTS ARE CRACKED AND TORN. ALSO TOLD THE TRUCK DOESN'T HAVE SHOCKS BUT I CAN FEEL EVERY BUMP
Unknown or Other
Filed Oct 26, 2016160,000 milesVA
CRACKED DASHBOARD AND OCCASIONAL THUMP,BUMP WHEN I STOP AT STOP LIGHTS
Air Bags
Filed Aug 23, 2016WV
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 5, 2016. Source: NHTSA Office of Defects Investigation.