Page 2 of 2 · complaints 51–65 of 65

2004 Lexus GX470 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Vehicle Speed ControlCrash
Filed Nov 28, 2009CA

SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 7

Vehicle Speed ControlCrash
Filed Jul 22, 200751,172 milesCA

SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 7

SteeringCrash2 injured
Filed Jan 2, 200723,300 milesFL

MY HUSBAND WAS DRIVING OUR NEWLY PURCHASED 2004 LEXUS 470GX TO GEORGIA WHEN HE ENCOUNTERED PROBLEMS WITH DRIVING UNDER RAINY WEATHER CONDITIONS IN NORTH FLORIDA. MY HUSBAND COMMUNICATED THE STEERING WAS VERY LOOSE AND THE CAR WAS PULLING. ACCORDING TO MY HUSBAND, THIS HAPPENED TWO TIMES AND ON THE THIRD INCIDENT THE VEHICLE WENT OUT OF CONTROL. MY HUSBAND WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND IT FLIPPED APPROXIMATELY THREE TIMES BEFORE ENDING UP IN THE MEDIAN ON IT'S SIDE. MY HUSBAND IS A VERY SAFE DRIVER AND WAS EXERCISING MUCH CAUTION WHEN DRIVING. HE'S DRIVEN AN SUV (1997 TOYOTA 4RUNNER) FOR EIGHT YEARS. WE PURCHASED THE VEHICLE ON 12/23/06 AND I AM CONCERNED THAT SOMETHING WAS WRONG WITH THE VEHICLE. WE'VE DRIVEN IN WORSE WEATHER CONDITIONS AND NEVER HAD ANYTHING REMOTELY WRONG HAPPEN...I'M NOT SURE WHAT COULD HAVE CAUSED THIS AND SEEK OUT SOME HELP AND ADVICE. PLEASE HELP. *JB

Structure
Filed May 23, 2006NY

AUTO: LEXUS 2004 GX470 SUV PART: DRIVER'S LEFT FOOT REST. PROBLEM: THE PART IN QUESTION BECAME UN-BOLTED TO THE VEHICLE INSIDE CABIN DRIVER'S SIDE FLOOR AND BECAME WEDGED UNDER THE BRAKE PEDAL DURING VEHICLE OPERATION. DRIVER (MY WIFE) APPLIED BRAKE APPROACHING STOP SIGN ONLY TO FIND BRAKE PEDAL STUCK. FRANTIC REPEATED BRAKE PEDAL APPLICATION BY HER FINALLY DISLODGED FOOT REST FROM UNDER BRAKE PEDAL AND THE VEHICLE JUST BARELY STOPPED PRIOR TO ENTERING INTERSECTION. DEALERSHIP HAS AGREED TO REPAIR PART. *NM

Suspension
Filed Apr 25, 200615,000 milesAZ

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 60 MPH THE VEHICLE PULLED TO THE RIGHT AND LEFT AND BECAME UNCONTROLLABLE. THE DEALER DETERMINED THERE WAS A DESIGN DEFECT INVOLVING THE SUSPENSION. THE MANUFACTURER WAS ALERTED.

Power Train
Filed Feb 15, 2006PA

WHEN SHIFTING AT LOW SPEEDS THE CONSUMER'S 2004 LEXUS GX470 JERKED. *TS *NM

Power Train › Automatic Transmission
Filed Sep 22, 20052,000 milesCO

CLUNK AND VIBRATION AND THUMP IN TRANSMISSION. *NM

Power Train › Driveline › Driveshaft
Filed Apr 5, 2005CA

DRIVESHAFT AND BRAKE/ROTO PROBLEMS WITH LEXUS GX470. DRIVE SHAFT "THUMP" HAS OCCURRED SINCE I HAVE OWNED THE VEHICLE (MARCH 2004). DEALER TRIED TO FIX IT IN AUGUST 2004 WITHOUT SUCCESS. PROBLEM HAS GOTTEN WORSE AND I WAS TOLD YESTERDAY THAT AFTER ONLY 15,000 MILES, I HAD EXCESSIVE WEAR OUT OF BOTH FRONT AND REAR BRAKE PADS AND ROTORS.

Air BagsCrash1 injured
Filed Feb 16, 20059,000 milesCA

CONSUMER'S VEHICLE WAS HIT ON THE REAR QUARTER PANEL ON THE PASSENGER'S SIDE. UPON IMPACT THE VEHICLE ROLLED OVER TWICE AND THE AIR BAGS FAILED TO DEPLOY. *AK *NM

Steering › Hydraulic Power Assist System
Filed Jan 12, 20054 milesFL

I HAVE MY VEHICLE IN TO 3 DIFFERENT LEXUS DEALERSHIP FOR A TOTAL 6 TIMES. I HAVE MADE THE SAME COMPLAINT THAT THE 2004 LEXUS GX 470 MOVES (STEERING WHEEL) WITH THE CROWN IN THE ROAD DRAMATICALLY. THE COMPANY AND THE DEALER ARE NO LONGER ACKNOWLEDGING THE PROBLEM. THE PROBLEMS HAVE BEEN OCCURING SINCE THE DAY I TOOK DELIVERY AND YOU NEVER ACTUALLY FEEL LIKE YOU HAVE CONTROL OVER THE SUV. THE STEERING WHEEL IS VERY LOOSE AND YOU ARE CONSISTENLY MOVING IT BACK AND FORTH TO KEEP THE CAR CENTERED. VERY DANGEROUS I HAVE SPOKEN THE LEXUS CUSTOMER SERVICE OVER 20 TIMES AND THEY ARE NON-RESPONSIVE TO MY SITUATION.*AK

Power Train › Driveline › Driveshaft
Filed Dec 9, 200416,000 milesMA

THERE IS A VIBRATION WHILE DRIVING FROM THE DRIVESHAFT OF MY 2004 LEXUS GX470. LEXUS IS AWARE OF THE PROBLEM AND STATES MANY OF THE 2004S HAVE THE SAME PROBLEM. THEY REPLACED PARTS ON 12/7/04 AND TOLD ME IT DID NOT FIX THE PROBLEM AND LEXUS CLAIMS THEY ARE NOT ABLE TO FIX ALL OF THESE PROBLEMS. THEY CLAIM THEY ARE WORKING ON A SOLUTION TO REPAIR IT BUT HAVE NOT FIGURED ONE OUT YET. I WAS ON A LEXUS OWNERS WEB SITE AND MANY OTHERS HAVE THE SAME PROBLEM. ARE THEY WAITING FOR IT TO BECOME A SAFETY ISSUE?!!! I PAID NEARLY $50,000 FOR A VEHICLE AND I AM BEING TOLD THEY DON'T HAVE A SOLUTION TO FIX THE VIBRATING WHEN I DRIVE ON THE HIGHWAY? WILL THEY WHEN ONE OF US LOSES CONTROL OF OUR VEHICLE??? HELP!!!*AK

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Sep 13, 2004PA

WHILE ACCELERATING THE VEHICLE EMITTED A SULFUR/ROTTEN EGG SMELL. *NM THE PROBLEM WAS DUE TO THE CATALYTIC CONVERTER. *SC *JB

Power Train › Driveline › Driveshaft
Filed Sep 9, 2004FL

DRIVESHAFT HAS A JERK FEELING WHEN STOPPING AND ACCELERATING. WHEN STOPPED AT LIGHT YOU GET A JERK FEELING, AS THOUGHT SOMEONE FROM REAR BUMPED INTO YOU. HAD LEXUS LOOK AT THE PROBLEM, AND THEY ADJUSTED SOMETHING IN THE DRIVE SHAFT. BUT IT STILL HASNT CORRECTED THE PROBLEM. I UNDERSTAND THAT THERE IS A NEW DRIVE SHAFT THAT THEY CAN PUT IN, BUT AS OF THIS DATE, THEY FEEL THAT THE ADJUSTMENT WOULD CORRECT THIS PROBLEM. I SEEMS TO HAVE GOTTEN WORSE. NOW UPON ACCELLERATION I GET A JERK FEELING. ANYONE HAVEING SAME PROBLEM/OR REMEMEDY PLEASE CONTACT ME. [email protected]. *AK

Latches/Locks/Linkages
Filed Jun 4, 20041 milesMS

WE HAVE TWINS AND HAVE TO USE TWO CAR SEATS. CHILD SAFETY RESTRAINT LATCH SYSTEM ON THE SECOND ROW SEAT OF A LEXUS GX470 BEHIND THE DRIVER SIDE OF THE VEHICLE IS NOT POSITIONED ACCORDING TO FEDERAL GUIDLINES. ONE LATCH IS IN THE MIDDLE OF THE BIGHT OF THE SEAT AND THE OTHER LATCH IS IN THE MIDDLE SEAT JUST ON THE OTHER SIDE OF THE SEAT BELT RECEPTICLES FOR THE MIDDLE PASSENGER AND PASSENGER BEHIND THE DRIVER. WHEN INSTALLING A CHILD SEAT BEHIND THE DRIVER SIDE, THE SEAT SITS AT AN ANGLE AND THE REAR OF THE CARSEAT CLOSEST TO THE DRIVER SEAT IS OFF THE SEAT ABOUT 3 INCHES ALLOWING IT TO BOUNCE UP AND DOWN. ADDITIONALLY, THE SEAT CAN BE MOVED, EVEN WHEN TIGHTENED WITH A MIGHTY TIGHT, MORE THAN AN INCH(WHICH IS THE MAXIMUM ALLOWED) BECAUSE OF THE POSITIONING OF THE LATCHES BEING ON AN UNEVEN SURFACE. A CHILD SEAT CANNOT BE INSTALLED USING THE LATCH SYSTEM BEHIND THE DRIVER IN A WAY TO BE SIGNED OFF AS SAFE BY NHTSA CERTIFIED TECHNICIANS. THIS PROBLEM HAS BEEN PRESENTED TO LEXUS LOCAL DEALERSHIP, REGIONAL REPRESENTATIVE, CORPORATE SUPERVISOR, CORPORATE EXECUTIVES. I HAVE WRITTEN DOCUMENTATION OF ALL CONVERSATIONS WITH THEM. THERE WERE TALKS ABOUT THEM BUYING BACK THE VEHICLE. THE REGIONAL REPRESENTATIVE TOLD US TO GO FIND TWO CARSEATS THAT COULD BE SAFELY INSTALLED AND LEXUS WOULD BY US TWO NEW ONES. THE TECHNICIAN AT THE STORE WE WENT TO IS NHTSA CERTIFIED AND SAID THERE IS NOT A WAY TO SAFELY INSTALL ANY CAR SEAT USING THE LATCH SYSTEM ON THAT SIDE OF THE CAR AS WELL. A NHTSA C

Suspension
Filed May 27, 2004NY

WHILE TRAVELING AT A LOW SPEED THE CONSUMER NOTICED THAT THE VEHICLE WAS VIBRATING. ONCE THE VEHICLE REACHED SPEEDS OVER 60 MPH VIBRATION INCREASED. THE DEALERSHIP SERVICED THE VEHICLE FOUR TIMES BUT COULD NOT DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Lexus GX470 → · Every GX470 year → · How the figures are calculated →