ON MY 2007 LEXUS ES350 THE HEADLIGHTS STOPPED WORKING; FIRST THE DRIVER SIDE WOULD FADE OUT AFTER DRIVING A WHILE AND THEN THE PASSENGER SIDE WENT OUT. CAR ONLY HAS 75K MILES. WAS TOLD BY DEALER THAT HID LIGHTBULBS CAN GRADUALLY GO OUT WHILE DRIVING AND NO WARNING LIGHT COMES IN THE VEHICLE. COST TO REPLACE 2 LIGHTBULBS WAS $460! SEEMS VERY UNSAFE TO HAVE HEADLIGHTS GRADUALLY GO OFF WHILE DRIVING AT NIGHT! *TR
2007 Lexus ES350 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →
TL* THE CONTACT PREVIOUSLY LEASED A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DRIVER INDICATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE THE VEHICLE WAS STOPPED. THE DRIVER DEPRESSED THE BRAKE PEDAL WHICH AVOIDED AN ACCIDENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED. THE VEHICLE WAS TURNED BACK IN TO THE DEALERSHIP. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE DEALER HAD TO MAKE A DECISION ABOUT THE SITUATION. THE CURRENT MILEAGE WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,042.
LETTER FROM SENATOR DURBIN ON BEHALF OF CONSTITUENT RE A PROBLEM WITH TOYOTA AND HIS 2007 LEXUS ES350 4 DR SDN SUDDEN ACCELERATION (DOT/I#2010-1239) THE CONSUMER STATED THE VEHICLE FAILED TO DECELERATE AS HE ATTEMPTED TO APPLY THE BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR AND THE ELECTRONIC SYSTEM OF THE VEHICLE DIDN'T REGISTER ANY WARNING LIGHTS.
DRIVING ALONG I-80 AT MID DAY, NO RAIN OR WATER, CLEAR DRIVING. 2007 LEXUS ES 350 BEGAN TO ROCK VIOLENTLY SIDE TO SIDE AND SPUN OFF THE ROAD INTO MEDIAN FOR NO APPARENT REASON. *TR
2007 LEXUS ES350, WHILE PARKING VEHICLE CONSUMER STATED FOR SOME UNKNOWN REASON VEHICLE MOVED FORWARD HITTING INTO A BLOCK WALL. *BF ACCORDING TO THE POLICE REPORT, THE ACCELERATOR PEDAL BECAME STUCK. *JB
2007 LEXUS ES 350. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED ON NUMEROUS OCCASIONS HE HAS EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING BETWEEN 30- 40 MPH. THE FIRST EXPERIENCE OCCURRED WITHIN A FEW WEEKS OF OWNING THE VEHICLE. THE FLOOR MATS WERE REMOVED, HOWEVER THE VEHICLE CONTINUED TO ACCELERATE. EACH TIME THE CONSUMER WENT TO THE DEALER TO VOICE HIS CONCERN, NO REPAIRS WERE MADE. *JB
2ND REQUEST RE FAX FWD ON BEHALF OF (NJ) WHO WAS INVOLVED IN AN AUTO ACCIDENT ON 11/18/08 IN HER 2007 TOYOTA LEXUS THAT SUDDENLY ACCELERATED, WOULD LIKE HER TOYOTA INCIDENT RECORDED. *KB WHEN THE CONSUMER PULLED INTO HER DRIVEWAY AND APPROACHED THE OPEN GARAGE DOOR, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED. SHE STEPPED ON THE BRAKE, BUT WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE STRUCK THE SIDE OF THE GARAGE DOOR OPENING AND SENT BRICKS FLYING AND CONTINUED UNTIL IT RAMMED THE REAR WALL OF THE GARAGE WITH GREAT FORCE. ON THE OTHER SIDE OF THE GARAGE, WAS A SMALL HALL BATHROOM. THE FORCE OF THE IMPACT OF THE CRASH KNOCKED TILE FROM THE STALL SHOWER OFF THE WALL AND BENT PART OF THE SHOWER DOOR FRAME. THERE WAS ALSO DAMAGE TO THE GARAGE WALLS AS WELL AS TO THE DOOR ENTERING THE HOUSE FROM THE GARAGE. THE VEHICLE WAS REPAIRED AND THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
IN 2007, I PURCHASED A NEW 2007 MODEL LEXUS ES 350 4 DOOR SEDAN. SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THAT WHEN THE ACCELERATOR WAS LIFTED AND THE CAR WAS DOWNSHIFTING AND BRAKING BY THE ENGINE (THE BRAKE NOT BEING DEPRESSED), AT ONE POINT THE CAR CONTINUED FORWARD FOR A TIME RATHER THAN CONTINUE TO BEING BRAKED BY THE ENGINE. THIS CONDITION HAS CONTINUED IN SPITE MY CALLING IT TO THE ATTENTION OF THE LEXUS DEALER IN NEW ORLEANS ON SEVERAL OCCASIONS, THE FIRST BEING SHORTLY AFTER I PURCHASED THE CAR, AND THE LATEST BEING ON JUNE 16TH OF THIS YEAR. IN EACH INSTANCE, I WAS TOLD BY THE DEALER THAT THE CAR HAD NO PROBLEMS. THE PROBLEM IS NOT A RAPID SURGE, BUT RATHER A SUDDEN AND UNEXPECTED MOVING FORWARD IN GEAR INSTEAD OF A CONTINUOUS DOWNSHIFTING AND RESULTING BRAKING WHEN THE CAR HAS BEEN DRIVEN AT ABOUT 30 TO 40 MPH AND THE ACCELERATOR IS LIFTED. THIS PROBLEM DOES NOT OCCUR IN EVERY INSTANCE WHEN THE ACCELERATOR IS LIFTED, BUT IN TRAFFIC WHEN THE DRIVER EXPECTS THE CAR TO SLOW ITSELF THE SUDDEN FORWARD MOVEMENT, INSTEAD OF A CONTINUOUS SLOWING, IS DANGEROUS. THE ACCELERATION PROBLEM APPEARS TO BE A FAULT OF THE CAR'S ELECTRONIC CONTROL SYSTEM. I ALSO CALLED TO THE ATTENTION OF THE DEALER THE FACT THAT WHEN THE CAR IS BRAKED, THE CAR DOES STOP BUT IF PRESSURE IS CONTINUED TO BE PLACED ON THE BRAKE PEDAL, THE PEDAL GOES ALL THE WAY TO THE FLOOR. THIS HAS NOT CAUSED AN ACCIDENT TO DATE, BUT IT DOES REQUIRE THE DRIVER TO PUMP THE BRAKE PEDAL TO MAKE CERTAIN THAT THE
TL*THE CONTACT OWNS A 2007 LEXUS ES350. WHILE ATTEMPTING TO PARK, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE BRICKS OF A STORE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS LOCATED AT AN AUTHORIZED DEALERSHIP AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 46,000.
2007 LEXUS ES350. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER DID RECEIVE A RECALL NOTICE IN THE MAIL REGARDING ACCELERATOR PROBLEMS, BUT WAS NOT CONCERNED, BECAUSE HE NEVER EXPERIENCED ANY PROBLEMS PRIOR. HOWEVER, ON APRIL 6, 2010, AS THE CONSUMER WAS ABOUT TO MAKE A TURN, THE VEHICLE SUDDENLY LURCHED FORWARD AND A RED WARNING LIGHT ILLUMINATED AS WELL AS THE CHECK ENGINE LIGHT. THE CONSUMER ABORTED THE TURN AND WENT STRAIGHT AHEAD AND TURNED INTO A GAS STATION. THE CONSUMER THEN TURNED OFF THE ENGINE AND AFTER A MINUTE OR TWO HE RE-STARTED IT; BOTH THE WARNING LIGHT AND CHECK ENGINE LIGHT AS WELL AS A LIGHT INDICATING LOSS OF TRACTION WERE ON. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THEY RESET THE COMPUTER AND THE CONSUMER WAS INFORMED EVERYTHING WAS FINE. HOWEVER, 4 MILES INTO HIS TRIP, THE VEHICLE LURCHED FORWARD AGAIN WHEN IT WAS MOVING AT ABOUT 20 MPH AFTER A STOP SIGN. THE CONSUMER DROVE THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND UPON INSPECTION, THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A NEW TRANSMISSION. THE REPRESENTATIVE TOLD THE CONSUMER THERE WAS A MECHANICAL PROBLEM WITH THE SECOND GEAR AND THAT THE LURCHING OF THE VEHICLE WAS RELATED TO THE COMPUTER BYPASSING THAT GEAR. *JB
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DOORS WOULD OPEN ON THEIR OWN. WHEN THE CONTACT WENT TO OPEN THE DRIVER SIDE DOOR OR GOT CLOSE TO THE VEHICLE, ALL THE DOORS WOULD UNLOCK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOUR TIMES AND THE DOOR HANDLES WERE CHANGED. HOWEVER, THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS APPROXIMATELY 36,000.
FAX FWD ON BEHALF OF (NJ) WHO WAS INVOLVED IN AN AUTO ACCIDENT IN ON 11/18/08 IN HER 2007 LEXUS ES350 THAT SUDDENLY ACCELERATED, WOULD LIKE HER TOYOTA INCIDENT RECORDED *TGW WHEN THE CONSUMER PULLED INTO HER DRIVEWAY AND APPROACHED THE OPEN GARAGE DOOR, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED. SHE STEPPED ON THE BRAKE, BUT WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE STRUCK THE SIDE OF THE GARAGE DOOR OPENING AND SENT BRICKS FLYING AND CONTINUED UNTIL IT RAMMED THE REAR WALL OF THE GARAGE WITH GREAT FORCE. ON THE OTHER SIDE OF THE GARAGE, WAS A SMALL HALL BATHROOM. THE FORCE OF THE IMPACT OF THE CRASH KNOCKED TILE FROM THE STALL SHOWER OFF THE WALL AND BENT PART OF THE SHOWER DOOR FRAME. THERE WAS ALSO DAMAGE TO THE GARAGE WALLS AS WELL AS TO THE DOOR ENTERING THE HOUSE FROM THE GARAGE. THE VEHICLE WAS REPAIRED AND THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHEN DRIVING AT APPROXIMATELY 45 MPH, SHE NOTICED THE VEHICLE BEGIN TO SUDDENLY ACCELERATE. SHE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE CONTINUED TO ACCELERATE. SHE STEPPED ON THE BRAKES AGAIN AND ENGAGED THE EMERGENCY BRAKE BUT THE VEHICLE CONTINUED TO ACCELERATE FOR ABOUT TWO MILES. THE VEHICLE FINALLY STOPPED AND THE CONTACT PULLED TO THE SIDE OF THE ROAD. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO AN AUTHORIZED DEALERSHIP. THE CONTACT WAS UNCOMFORTABLE DRIVING THE VEHICLE AND OPTED NOT TO. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 14,000.
2007 LEXUS ES 350 - UNINTENDED RPM SURGE TO 6000 RPM OCCURRED AT A TRAFFIC LIGHT STOP. IMMEDIATE ACTION TAKEN TO STOP THE ENGINE BY PRESSING THE STARTER BUTTON KILLED/CUT THE ENGINE. THE RPM SURGE WAS SUDDEN AND UNEXPLAINED - AND ACCELERATOR PEDAL WAS NOT TOUCHED DURING THIS OCCURRENCE. *TR
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN SERVICED FOR THE RECALL REMEDY ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE ACCELERATED. THE CONTACT THEN SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND APPLIED THE BRAKES. HE WAS ABLE TO MOVE THE VEHICLE FROM THE ROAD AND TURN THE ENGINE OFF. WHEN RESTARTING, THE VEHICLE EXHIBITED UNUSUALLY HIGH ENGINE RPMS AND BEGAN IDLING. THE ENGINE WAS SHUT OFF A SECOND TIME AND RESUMED NORMAL OPERATION WHEN IT WAS RESTARTED. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,174 AND THE CURRENT MILEAGE WAS 45,189.
I HAD TWO RECALLS DONE ON MY AUTO ON MARCH 4, 2010. THESE RECALLS DEALT WITH THE ACCELERATION PEDAL AND AN OIL LINE. SINCE THE RECALL OF THE ACCELERATION PEDAL WAS DONE MY CAR ON OCCASION HAS STALLED WHEN THE PEDAL IS DEPRESSED. IT WILL HESITATE WHILE I DEPRESS THE PEDAL UP TO AN INCH OR SO. FINALLY IT WILL START TO CREEP AND THEN FINALLY START MOVING. THIS HAS HAPPENED TWICE WHEN I WAS ENTERING AN INTERSTATE HIGHWAY AND AGAIN AS I PULLED AWAY FROM THE CURB OF MY HOUSE. ADDITIONALLY, THE TRANSMISSION SHIFTING IS VERY ERRATIC AT TIMES. ONCE AGAIN ALL OF THIS STARTED AFTER I HAD THE RECALL DONE. BEFORE THIS MY AUTO RAN PERFECTLY WITH NO ISSUES OTHER THAN AN OCCASIONAL HARD DOWN SHIFT WHEN COMING TO A STOP. I HAVE BEEN TO THE LEXUS DEALERSHIP IN FREDERICK, CO TWICE. THEY ARE UNABLE TO ADDRESS THESE PROBLEMS IN A SATISFACTORY MANNER. THE ACCELERATION DELAY IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY TOYOTA. *TR
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED PREVIOUSLY ACCORDING TO RECALL 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT WHILE DRIVING, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000.
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE VEHICLE STABILITY CONTROL (VSC) WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THERE WERE NO FAILURES. THE IDENTICAL FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN WAS UNABLE TO DETECT AN ERROR CODE RELATED TO THE FAILURE; ALTHOUGH, THE TRANSMISSION NEEDED TO BE REPLACED. AFTER THE TRANSMISSION WAS REPLACED THE VEHICLE STABILITY CONTROL (VSC) WARNING INDICATOR CONTINUED TO ILLUMINATE. THE CONTACT NOTIFIED THE MANUFACTURER WHO STATED THAT NO INVESTIGATION WOULD BE PERFORMED SINCE THE DEALER REPORTED THAT THERE WERE NO FAILURES. THE FAILURE MILEAGE WAS 75,000. THE CURRENT MILEAGE WAS 89,000.
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE SPEED INCREASED TO 80 MPH. THE BRAKES WERE ENGAGED AND FAILED TO SLOW DOWN OR STOP THE VEHICLE; THEREFORE, CONTINUOUS PRESSURE WAS APPLIED TO THE BRAKE PEDAL WHICH TRAVELED TO THE FLOOR. SUDDENLY, THE VEHICLE DECELERATED FROM 60 MPH TO 80 MPH. THE VEHICLE WAS ABLE TO SLOW DOWN AFTER EXCESSIVE FORCE WAS APPLIED TO THE BRAKE PEDAL. THE ENGINE WAS TURNED OFF WITH THE REMOTE STARTER AND CAME TO A COMPLETE STOP. SMOKE WAS ALSO COMING FROM THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. A POLICE REPORT WAS FILED WITHOUT INCIDENT. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 27,211. THE VIN WAS UNAVAILABLE.
FRONT END CRASH OF MY 2007 LEXUS ES 350 WITH A FORD F-150. MY CAR WAS TOTALED AND THE FRONT 1/3 OF MY VEHICLE WAS DAMAGED. THERE WAS NO AIRBAG DEPLOYMENT IN MY VEHICLE. LEXUS TELLS ME THAT THE FRONT SENSORS WERE NOT ACTIVATED BECAUSE I WAS IN THE STOPPING MODE WITH THE FRONT END DOWN AND HIT LOW ON THE PASSENGER DOORS OF THE HIGH PROFILE TRUCK. I HAVE PICTURES AND CAN PROVIDE. I FIND IT DISTURBING THAT THE AIRBAGS DID NOT DEPLOY GIVEN THE EXTENT OF FRONT END DAMAGE AND I WOULD HATE TO THINK THAT ONE HAS TO HIT THE SENSORS JUST RIGHT TO GET THE AIRBAGS TO DEPLOY. IF NOT AN OUTRIGHT MECHANICAL FAILURE, THEN CERTAINLY A DESIGN DEFECT. *TR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) RE: LEXUS ES350, 2007; 16,800 MILES; VIN: [XXX] ON FEBRUARY 2ND, 2010, I WAS DRIVING ABOVE REFERENCED CAR, WITH ONLY ABOUT 16,800 MILES DRIVEN ON IT, BARELY AT 20 MPH ON A SIDE STREET AND OUR LEXUS ACCELERATED ON ITS OWN, BRAKES FAILED AND THE CAR SKIDDED AND HIT THE PAVEMENT OF A SIDEWALK. I TOOK THE CAR TO THE LEXUS OF ROCKVILLE (301 762 9009) AND THEY SAID ALTHOUGH MOST REPAIRS ARE COVERED UNDER THE WARRANTY, A FEW ARE NOT. THEY INITIALLY QUOTED ME MY SHARE OF THE COST TO ABOUT $250 WITH WHICH I AGREED. SUBSEQUENTLY THEY CALLED ME AND TOLD ME THAT MY BILL WILL BE ABOUT $2300 IN ADDITION TO THE COSTS COVERED BY THE WARRANTY. PLEASE VERIFY THAT THESE COSTS ARE LEGITIMATE AND PLEASE RE-DETERMINE WHY WILL THEY NOT RELEASE MY CAR FOR A SECOND OPINION? BEING IN DOUBT, I ASKED FOR THE CAR BACK FOR TAKING IT TO ANOTHER DEALER, BUT THEY WILL NOT GIVE BACK TO ME MY OWN CAR (THEY SAID DUE TO SAFETY REASONS) AND COERCED ME INTO PAYING A BILL OF $2199.36 (INVOICE #882736), WHICH CONTAINED ALMOST $1800 IN LABOR COST AND THE BALANCE IN PARTS. PLEASE LOOK INTO THIS INCIDENCE AND THE ATTACHED INVOICE VERY THOROUGHLY. IT WAS A MANUFACTURING DEFECT THAT THE CAR ACCELERATED ON ITS OWN, BRAKES FAILED AND THE CAR SKIDDED AND HIT THE PAVEMENT. IT WAS NONE OF MY FAULT AND THE CAR IS STILL UNDER 7 YEAR WARRANTY. LEXUS SHOULD FULLY AND COMPLETELY REIMBURSE ME FOR REPAIRS AND INJURIES (TO MY RIGHT WRIST). AS A
2007 LEXUS ES350 WITH UNINTENDED ACCELERATION. *KB THE CONSUMER STATED OVER THE LAST YEAR, HE EXPERIENCED TWO INCIDENTS OF UNCONTROLLED ACCELERATION. BOTH INCIDENTS OCCURRED ONLY BRIEFLY AND UNDER SIMILAR DRIVING CONDITIONS. IN EACH CASE, THE CONSUMER ACCELERATED RAPIDLY TO PASS A SLOWER MOVING VEHICLE. IN EACH CASE, AFTER HE REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL, THE ENGINE REMAINED IN A HIGH RPM AND HIGH ACCELERATION CONDITION FOR A BRIEF PERIOD OF ABOUT 1-2 SECONDS PRIOR TO DECELERATING. IN NEITHER CASE, WAS THE FLOOR MAT AN ISSUE. THE CONSUMER STATED HE RECEIVED A RECALL LETTER IN THE MAIL, REGARDING THE SUDDEN ACCELERATION PROBLEM. *JB
TL* THE CONTACT OWNS A 2007 LEXUS ES350. ON MARCH 11, 2010, WHILE DRIVING FROM ONE PARKING LOT TO ANOTHER, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE SUDDENLY ACCELERATED LIKE A ROCKET. THE VEHICLE CRASHED INTO A LIGHT POST AND KNOCKED IT FROM ITS FOUNDATION, WHICH THEN LANDED ON THE VEHICLE. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL WITH INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY NHTSA ON MARCH 31, 2010. THE VEHICLE WAS TOTALED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN INTO THE DEALERSHIP FOR RECALL 09V388000 (VEHICLE SPEED CONTROL:ACCELERATOR PEDAL) AND THE REPAIRS WERE BELIEVED TO HAVE BEEN PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 67,063.
CONSUMER HAS ADHERED TO ALL THE RECALL PRECAUTIONS PERTAINING TO THE ES MODEL LEXUS AND THE PROBLEMS STILL PERSIST. THE CONSUMER STATED HE STILL EXPERIENCED MINOR SUDDEN ACCELERATION PROBLEMS. *JB
ON WEDNESDAY, MARCH 31 AT APPROXIMATELY 5:30 P.M., I DRIVING MY IN-LAWS 2007 LEXUS ES 350 NORTH ON MAIN ROAD, WHEN THE VEHICLE SUDDENLY BEGAN TO ACCELERATE. THE GAS PEDAL MOVED AWAY FROM MY FOOT AND THE VEHICLE STARTED ACCELERATING AT FULL POWER. I IMMEDIATELY APPLIED THE BRAKES, BUT THE VEHICLE CONTINUED TO GAIN SPEED. I ATTEMPTED TO CUT THE CAR OFF BY HITTING THE START BUTTON(IT HAS NO KEY). AGAIN, NOTHING HAPPENED. I WAS TRAVELING APPROXIMATELY 55 TO 60 MPH BEFORE THE ACCELERATION AND APPROXIMATELY 80-85 AFTER THE ENGINE BEGAN TO RACE. THE BREAKS DID LITTLE TO REDUCE THE OVERALL SPEED; HOWEVER, PUSHING THE BRAKE PEDAL SEEMED TO REDUCE THE RATE OF ACCELERATION. I TRIED PUTTING THE VEHICLE INTO NEUTRAL BUT THAT DID NOT STOP THE ACCELERATION. I HAD BOTH FEET ON THE BREAK AND WAS PUSHING AS HARD AS I COULD, BUT IT STILL COULD NOT REDUCE THE SPEED. AT SOME POINT, I TURNED ON THE HAZARD LIGHTS. I KEPT TRYING TO GET THE CAR INTO NEUTRAL AND TO HIT THE ON/OFF BUTTON BUT THE VEHICLE WAS NONRESPONSIVE. I WAS QUICKLY APPROACHING THE VEHICLE IN FRONT OF ME AND HAD DECIDED TO HIT IT RATHER THAN RUN OFF THE ROAD. JUST AS SUDDENLY AS IT STARTED, THE CAR JUST CUT OFF AND I COASTED TO THE NEXT SIDE STREET WHICH WAS OLD POND ROAD. IT SEEMED LIKE I WAS WITHOUT BRAKES FOR APPROXIMATELY 2-3 MILES.
NEW CAR LESS THEN 1 MO. OLD WIFE AND I NOTICED ACCELARATION SURGES. REPORTED TO DEALER. DEALER STATED TRANSMISSON IS ADJUSTING TO DRIVERS. DEALER ADJUSTS, NO NEW PARTS. SURGE STILL HAPPENS, ONCE IN A WHILE, NOT ALOT. AT LOW SPEEDS 20 TO 30 MPH
2007 LEXUS ES350. SUSPECTED UNINTENDED ACCELERATION CAUSING FATAL CRASH. *TGW THE DECEDENT WAS DRIVING, WHEN APPARENTLY HIS VEHICLE CROSSED THE CENTER LINE AND CRASHED HEAD-ON INTO A VAN. A PASSENGER IN THE VAN WAS ALSO KILLED. (ATTORNEY ON BEHALF OF DECEDENT)
LTR FWD RE SUDDEN ACCELERATION INCIDENT INVOLVING HIS 2007 LEXUS ES350. *TGW THE CONSUMER STATED WHEN HE ATTEMPTED TO PASS AN 18-WHEELER TRUCK, THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL. ANOTHER TRUCK WAS IN FRONT OF HIM AND THE TRUCK THE CONSUMER ATTEMPTED TO PASS WAS ON HIS RIGHT. A STEEP CLIFF WAS ON THE LEFT AND WHEN HE APPLIED THE BRAKES THERE WAS NO RESPONSE. HE TURNED OFF THE CRUISE CONTROL AND THERE WAS STILL NO RESPONSE. THE CONSUMER TIRED TAPPING THE ACCELERATOR AND FORTUNATELY THAT WORKED AND THE VEHICLE RETURNED TO NORMAL OPERATION. LATER THAT DAY, AFTER LEAVING THE GAS STATION, THE ACCELERATOR BECAME STUCK AGAIN. *JB
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH THE ENGINE STALLED WITHOUT WARNING. THE ENGINE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 30,100. THE CURRENT MILEAGE WAS 32,000. UPDATED 07/28/10. *LJ UPDATED 10/12/10
GAS PEDAL STUCK AND COULDN'T GET STOPPED AND WRAPPED THE CAR AROUND A POLE TO GET IT STOPPED. *TR
2007 LEXUS ES350 SUDDEN ACCELERATED*CW THE CONSUMER STATED WHILE DRIVING SOUTH ON THE INTERSTATE, HE PULLED OUT TO PASS AN 18-WHEELER TRUCK, WHEN SUDDENLY THE VEHICLE ACCELERATED OUT OF CONTROL. ANOTHER TRUCK WAS IN FRONT OF HIM AND THE ONE THAT HE WAS ATTEMPTING TO PASS WAS ON THE RIGHT. A STEEL CLIFF WAS ON THE LEFT AND AS THE CONSUMER APPLIED THE BRAKE, THERE WAS NO RESPONSE. HE TURNED OFF THE CRUISE CONTROL AND THERE WAS STILL NO RESPONSE. HE TRIED TAPPING THE ACCELERATOR AND FORTUNATELY THAT WORKED AND THE VEHICLE RETURNED TO NORMAL AND UNDER CONTROL.
TL* THE CONTACT OWNS A 2006 LEXUS ES350. WHILE ATTEMPTING TO PASS ANOTHER VEHICLE AT SPEEDS OF 30 MPH UPHILL, THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION. SHE WAS ABLE TO MANEUVER THE VEHICLE OFF OF THE ROAD AND UTILIZE THE EMERGENCY BRAKE TO BRING THE VEHICLE TO A STOP. THE BRAKE PEDAL WAS DEPRESSED FOR THE DURATION OF THE UNINTENDED ACCELERATION. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE FLOOR MAT CAUSED THE GAS PEDAL TO STICK. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 6,045 AND THE CURRENT MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE ATTEMPTING TO PULL OUT OF HIS DRIVEWAY AND DEPRESSING THE BRAKE PEDAL, THE BRAKES WOULD NOT ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO A FOREGOING VEHICLE. THERE WERE NO INJURIES; HOWEVER A POLICE REPORT WAS FILED ON SCENE. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 34,500. UPDATED 06/17/10. *LJ THE CONSUMER STATED THE INCIDENT HAPPENED RIGHT AFTER HE PULLED OUT OF THE PARKING LOT FROM THE DEALERSHIP AFTER HAVING THE RECALL PERFORMED. UPDATED 07/14/10.*JB
MY LEXUS ES 350, 2007 MODEL, ACCELERATED TWICE WHEN I REMOVED MY FOOT FROM THE GAS PEDAL. IT WOULD CUT OFF (DECELERATE) ONLY IF I PRESS THE BRAKE PEDAL. THE RECALL WAS COMPLETED ON 2/25/2010. REMOVING FOOT OFF THE GAS PEDAL DOES NOT SLOW THE VEHICLE INFACT IT ACCELERATED TWICE. IT WORKS IN SOME CASES. THE SPEED WAS 30/40 . *TR
DECEDENT WAS DRIVING A 2007 LEXUS ES350 ON CO. RD. 207 IN ROSS COUNTY, OHIO. VEHICLE CROSSED CENTER LINE AND COLLIDED HEAD-ON INTO PRISON VAN, KILLING DRIVER OF LEXUS AND PRISONER IN VAN. LEXUS DRIVER KNOWN TO BE A VERY CAUTIOUS DRIVER AND ROUGH CALCULATION OF SPEED OF LEXUS BY POLICE INVESTIGATOR CAUSES SUSPICION OF UNINTENDED ACCELERATION UPDATED 03/30/10 *BF *TR UPDATED 09/28/10*JB 9/19/2011*CW
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) ON FEBRUARY 23, 2010 AT ABOUT 3 PM I WAS PARKING MY 2007 LEXUS ES350 IN A PARKING SPACE AT STARBUCKS AT BELGRADE SHOPPING CENTER. WHEN I REACHED THE CURB WITH MY FOOT ON THE BRAKES I STARTED TO PUT THE CAR IN PARK AND SUDDENLY THE CAR JUST TOOK OFF UP OVER THE CURB. I KEPT PRESSING HARDER AND HARDER ON THE BRAKES WITH MY RIGHT FOOT AND APPLIED THE PARKING BRAKE WITH MY LEFT FOOT. THE CAR TRAVELED UP OVER THE CURB AND INTO THE GRASSY - WOODED AREA BEYOND THE PARKING LOT. THE CAR FINALLY STOPPED. LEXUS WAS NOTIFIED AND TOWED THE VEHICLE TO LEXUS OF RICHMOND, VA WHERE THE RECALL REPAIRS WERE MADE. WE HAVE BEEN AFRAID TO DRIVE THE VEHICLE FOR FEAR OF INJURY OR DEATH DUE TO A FUTURE UNEXPECTED SUDDEN ACCELERATION HAPPENING AGAIN. THIS IS THE STATEMENT OF [XXX] WHO WAS DRIVING THE VEHICLE WHEN THIS EVENT OCCURRED. *TR
SITUATION IS THAT ALWAYS STEP ON THE BRAKE HARD TO MAKE QUICK STOP IF NEEDED. SOMETIMES FELT CAR WOULDN'T STOP. SO I HIT THE BRAKE WAY IN ADVANCE. COMPLAINED IT TO DEALER, BUT THEY SAID THERE IS NO PROBLEM WITH THE BRAKE. *TR
ON 07/2009 WE TOOK OUR 2007 LEXUS ES350 IN FOR SERVICE WITH 20K MILES. IT WAS BEING TAKEN IN FOR A BRAKE PROBLEM, FAULTY VISOR AND VEHICLE TILTED/LEANING. I WAS ADVISED THAT THE BRAKES HAD 1MM LEFT (NEAR BRAKE FAILURE). A LEXUS TECH REPLACED THE BRAKES, VISOR AND CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING. SINCE THEN THE VEHICLE RETURNED SEVERAL TIMES FOR SERVICE INCLUDING BUT NOT LIMITED TO THE FOLLOWING: BRAKES AND TILT/LEANING. THE BRAKES WERE REPLACED AGAIN AND ANOTHER TECH CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING WITH VISUAL AND PHYSICAL INSPECTION. THE TECH MEASURED FROM THE WHEEL WELL TO THE GROUND. THE DEALER REPLACED THE FRONT SUSPENSION BUT THE RESULTS WERE THE SAME. THE VEHICLE IS STILL TILTED/LEANING AND NOW LEXUS IS REFUSING TO FIX IT AND STATED, THEY HAVE DONE ALL THEY CAN DO TO FIX IT. AFTER I COMPLAINT THAT THE VEHICLE IS UNSAFE A CORP FIELD TECH WAS SENT TO INSPECT THE VEHICLE. THE FIELD TECH ALSO CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING AND STATED THAT THEY DON'T CURRENTLY HAVE A REMEDY FOR THIS PROBLEM. THE VEHICLE CURRENTLY HAS 25K MILES. DUE TO THE STATEMENT ABOVE IT LEADS ME TO BELIEVE THE THIS IS A MANUFACTURE DEFECT. *TR
ON JULY 16, 2009, MY WIFE WAS TRAVELING SLOWLY BEHIND A TRUCK WHEN A TRAFFIC LIGHT TURNED RED. SHE TRIED TO STOP AND HAD HER FOOT FIRMLY ON THE BRAKE, BUT THE CAR DIDN'T STOP AND CRASHED INTO THE TRUCK IN FRONT OF HER, CAUSING ABOUT $8,000 DAMAGE TO HER CAR AND NONE TO THE TRUCK. NO ONE WAS INJURED, BUT MY WIFE MISSED A DAY OF WORK. WE SUSPECT THAT THIS WAS REALLY A "STUCK" ACCELERATOR PROBLEM OR, REALLY AN ELECTRONIC PROBLEM WITH THE ACCELERATOR. THIS HAS HAPPENED ONLY ONE TIME. THE LEXUS DEALER AND THE AUTO REPAIR SHOP SAID HER BRAKES WERE FINE. SUBSEQUENTLY, IN FEB 2010, THE LEXUS DEALER CALLED US AND HAD HER BRING IN THE CAR (2007 LEXUS ES350) FOR ACCELERATOR/BRAKE REPAIRS. ALTHOUGH HER CAR HAS NOT OFFICIALLY BEEN RECALLED FOR THE RECENT TOYOTA ACCELERATION PROBLEM, THEY WANTED TO PRE-EMPTY A FUTURE RECALL AND GET HER CAR FIXED. LAST YEAR, HER CAR WAS RECALLED FOR A FLOOR MAT PROBLEM, BUT THEY SAID HER FLOOR MATS HAD BEEN INSTALLED PROPERLY AND NOTHING WAS DONE. *TR
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED WHILE STOPPED AT A STOP LIGHT HER FOOT CAME OFF THE BRAKE PEDAL AND THE VEHICLE ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END. NO ONE WAS INJURED DURING THE CRASH AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER STATED THE CRASH WAS DUE TO DRIVER ERROR. THE CONTACT STATED THE VEHICLE HAS LUNGED FORWARD MORE THAN ONCE WHILE DRIVING. THE FAILURE MILEAGE WAS 29,750.
WHILE ATTEMPTING TO ENTER FREEWAY, AFTER PASSING THROUGH TOLLBOOTH, VEHICLE LOCKED AT 40 MPH, UNABLE TO ACCELERATE OR BRAKE. *TR
I DRIVE A LEXUS 350 2007 THAT WAS JUST PUT THROUGH THE RECALL REPAIR LAST WEEK. IT STILL ACCELERATES WITHOUT ME PUSHING THE PEDAL. JUST SUDDENLY REVS UP. IT'S NOT THE PEDAL LIKE TOYOTA SAYS. THE PEDAL DOES NOT MOVE. *TR
I HAD STOPPED FOR GAS MIDPOINT IN A 10 HOUR DRIVE. AFTER COMPLETING MY STOP, I ACCESSED INTERSTATE 40 E FROM THE ENTRANCE RAMP AT WHICH POINT THERE WAS A SUDDEN INDEPENDENT INCREASE SURGE IN SPEED BY THE CAR AND NOT ME. I WOULD LIKEN IT TO THE SURGE ONE EXPERIENCES WHEN THE CAR IS ON AUTO CONTROL AND IT IS ADJUSTING TO GO UP A STEEP INCLINE. I REMEMBER FEELING LIKE THE CAR WAS POSSESSED-IT HAD A MIND OF IT'S OWN. I DID HAVE THE CLEAR ALL WEATHER MATS IN MY CAR, WHICH WAS PURCHASED THROUGH LEXUS. SINCE I WAS ON THE INTERSTATE AND THERE WASN'T A LOT OF TRAFFIC I DIDN'T FEEL PANICKY. I TRIED TAPPING ON THE BRAKE A COUPLE OF TIMES AND THIS DIDN'T SLOW ME DOWN. I REMEMBER LOOKING AT MY CONSOLE TRYING TO SEE WHAT GEAR I WAS IN WHICH WAS INDEED DRIVE AND THEN ATTEMPTING TO LOOK AT THE ACCELERATOR. BECAUSE I'M SHORT, AND MY SEAT IS PRETTY FAR FORWARD IN ORDER FOR MY FEET TO REACH THE ACCELERATOR I DIDN'T HAVE A CLEAR VIEW OF IT. AS QUICKLY AS IT STARTED IT STOPPED WITHOUT ANY HELP FROM ME. I PULLED OVER TO TAKE A LOOK AT THE FLOOR MAT TO SEE IF IT HAD SLID AND IT HAD NOT. THE ALL WEATHER MAT HAS BEEN REMOVED AND LEXUS HAS SHORTENED THE ACCELERATOR PEDAL AS WELL AS INSTALLED THE NEW OVERRIDE SOFTWARE ON MY CAR. I HAVE NOT HAD ANY FURTHER INCIDENTS OF UNEXPLAINABLE ACCELERATION SINCE THAT ONE INCIDENT. *TR
WE BOUGHT OUR LEXUS 350 ON SEP 29, 2006 WITHIN 3-5 MONTHS WE HAD ISSUES IN ACCELERATION PEDAL. WE TOOK TO THE WORKSHOP AND STATED OUR COMPLAINT ON INCREASE IS SPEED THE 1ST 10 MIN OF DRIVING. THE REPLACED THE TRANSMISSION. BUT SOMETIMES WE STILL HAVE THAT ISSUE. BUT WHEN WE TAKE TO THE DEALER THEY SAY THEY COULDN'T REPRODUCE THAT. WE ARE NOW WORRIES ABOUT THE STICKY GAS PEDAL ISSUE. ONCE WE EVEN HIT A CYCLIST IS THE TURN WHEN I COULDN'T CONTROL THE SPEED ON THE TURN. WE TRIED TO REDUCE OUR SPEED, BUT IT WAS KIND OF ACCELERATED TO 40, WHERE AS IT SHOULD BE IN 25. THE INCIDENT HAPPENED IN SCHOOL ZONE. *TR
WE BOUGHT OUR LEXUS 350 ON SEP 29, 2006 WITHIN 3-5 MONTHS WE HAD ISSUES IN ACCELERATION PEDAL. WE TOOK TO THE WORKSHOP AND STATED OUR COMPLAINT ON INCREASE IS SPEED THE 1ST 10 MIN OF DRIVING. THE REPLACED THE TRANSMISSION. BUT SOMETIMES WE STILL HAVE THAT ISSUE. BUT WHEN WE TAKE TO THE DEALER THEY SAY THEY COULDN'T REPRODUCE THAT. WE ARE NOW WORRIES ABOUT THE STICKY GAS PEDAL ISSUE. ONCE WE EVEN HIT A CYCLIST IS THE TURN WHEN I COULDN'T CONTROL THE SPEED ON THE TURN. WE TRIED TO REDUCE OUR SPEED, BUT IT WAS KIND OF ACCELERATED TO 40, WHERE AS IT SHOULD BE IN 25. THE INCIDENT HAPPENED IN SCHOOL ZONE. *TR
ENGINE SURGES, UNEXPECTED ACCELERATION. OCCURS AT LOW SPEEDS, APPEARS TO BE FAILURE OF AUTOMATIC TRANSMISSION. HAPPENS EVERY COUPLE OF MONTHS. WAS TOLD IT WAS MY FAULT FOR NOT UNDERSTANDING HOW THE "INTELLIGENT" TRANSMISSION FUNCTIONS. *TR
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT HE WAS UPSET BECAUSE HE NEVER RECEIVED A LETTER ABOUT THE RECALL. THE CONTACT RECEIVED A RECALL NOTICE TWO YEARS AGO AND THE REPAIR WAS MADE; HOWEVER, HE WAS NEVER NOTIFIED WHAT COMPONENT THEY REPAIRED. THEY ONLY ADVISED HIM TO BRING THE VEHICLE INTO THE DEALER. THE CONTACT DID NOT HAVE ANY PRIOR PROBLEMS WITH HIS VEHICLE AND WAS NOTIFIED ON YESTERDAY TO BRING HIS VEHICLE INTO AN AUTHORIZED DEALER AGAIN TO BE REPAIRED. THE CONTACT ASKED AGAIN WHAT NEEDED TO BE FIXED AND THE DEALER REPLIED THAT HIS VEHICLE WAS A PART OF THE RECALL. AFTER MULTIPLE QUESTIONS, THE DEALER THEN SAID HE WAS GOING TO FIX THE ACCELERATOR. THE CONTACT FEELS THAT WAS VERY UNPROFESSIONAL AND SCHEDULED AN APPOINTMENT. HE FEELS THAT HE SHOULD HAVE RECEIVED SOMETHING FROM THE MANUFACTURER IN WRITING. THE CONTACT DID NOT HAVE AN INCIDENT SO THERE WERE NO FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 15,794.
TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING 25 MPH WHEN SHE ENGAGED THE BRAKE PEDAL, THE VEHICLE SURGED AND CRASHED INTO THE BACK OF A VEHICLE. THE AIR BAGS CAUSED MILD INJURIES TO THE DRIVER WHEN THEY DEPLOYED. THE POLICE WAS CALLED AND A REPORT WAS TAKEN. THE CONTACTS INSURANCE COMPANY PAID FOR THE VEHICLE TO BE REPAIRED. THE VEHICLE WAS REPAIRED AND IT IS IN THE CONTACTS POSSESSION BUT SHE DOESN'T FEEL SAFE DRIVING IT. THE CONTACT DID RECEIVE A RECALL NOTICE IN OCTOBER CONCERNING THE FLOOR MATS. THE CONTACT INFORMED THE DEALER THAT SHE DID NOT HAVE ANY FLOOR MATS IN HER VEHICLE AND HE STATED THAT HER VEHICLE WAS NOT ON THE RECALL LIST. THE FAILURE MILEAGE WAS 33,000. THE CURRENT MILEAGE WAS 33,010. UPDATED 3/30/2010 UPDATED 05/04/10. *LJ UPDATED 09/07/10*JB UPDATED 10/08/10*JB
I BOUGHT A 2007 LEXUS E350 LAST OCTOBER. IT WAS PURCHASED FROM LUJACK LEXUS IN DAVENPORT AS A CERTIFIED VEHICLE WARRANTIED TO 100,000 MILES. THE CAR HAD ONLY 35000 MILES ON IT AT TIME OF PURCHASE. SOME TIME IN NOVEMBER, MY HUSBAND AND I WERE SITTING AT A RED LIGHT. WE WERE THE FIRST CAR AT THE LIGHT AND WHEN IT CHANGED TO GREEN WE TOOK OFF AT A NORMAL SPEED. HOWEVER, MY CAR DECIDED IT WANTED TO GO FASTER THEN THE SPEED LIMIT. I PUMPED THE ACCELERATOR TO GET IT TO SLOW DOWN AND THAT WORKED THE FIRST TIME. I JUST BRUSHED THAT OFF AS A FLUKE NOT KNOWING TOYOTA VEHICLES WERE HAVING THIS PROBLEM. THE SECOND TIME IT HAPPENED, WAS DURING THE FIRST WEEK OF JANUARY WHEN MY GRANDDAUGHTER WAS OFF SCHOOL. I WAS GOING APPROX 10 MPH DOWN AN ALLEY WHERE I PARK MY CAR AT WORK. THE ALLEY WAS ICY. I WAS BRAKING TO TURN A CORNER TO PARK MY CAR AND THE CAR JUST TOOK OFF ON ME. I HAD MY FOOT ON THE BRAKE BUT THE TIRES WERE GOING 80 MPH AND I WAS HEADING FOR A BRICK WALL. MY DAUGHTER THOUGHT QUICK ENOUGH TO THROW MY CAR IN NEUTRAL AND I PUSHED THE OFF BUTTON ON MY CAR. MY CAR RACED DOWN THE ALLEY FOR ABOUT 100 YDS BEFORE I WAS ABLE TO STOP IT. I CALLED THE LEXUS DEALER AND THEY SAID TO TAKE MY FLOOR MATS OUT. I SAID I DID NOT HAVE THEM IN BECAUSE I RECEIVED THE RECALL. BESIDES I DIDN'T EVEN HAVE MY FOOT ON THE ACCELERATOR WHEN THIS OCCURRED. THEY SAID THEY WOULD CALL ME BACK. THEY CALLED WITHIN AN HOUR (ON A FRIDAY) AND ASKED ME TO BRING IT IN FIRST THING MONDAY. THEY TRIED TO TELL ME IT WAS THE A
WHILE SITTING AT A RED LIGHT WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FROM IDLE WITHOUT TOUCHING THE ACCELERATOR PEDAL. I SLAMMED MY FOOT DOWN ON THE ACCELERATOR A FEW TIMES THINKING IT WAS LODGED. IT DEPRESSED AND RETURNED TO POSITION WITHOUT STICKING. AFTER APPROX. FIVE OR MORE SECONDS THE ENGINE SPEED RETURNED TO IDLE ON ITS OWN. I SHUT OFF THE VEHICLE AND RESTARTED IT. THE PROBLEM HASN'T OCCURRED SINCE - KNOCK ON WOOD. THE SPEED INCREASE WAS NOT MINOR AS ONE WOULD EXPECT FROM THE AIR CONDITIONING TURNING ON - THE ENGINE SPEED WAS SEVERAL THOUSAND RPM'S BUT DID NOT RED-LINE. *TR
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2007 Lexus ES350 → · Every ES350 year → · How the figures are calculated →