2007 Lexus ES350 complaints

PURCHASED 4 NEW TIRES FROM COSTCO IN JUNE 2012. SINCE NOV. 2013 THE TIRE PRESSURE LIGHT HAS BEEN ON SEVERAL TIMES EVEN THOUGH THEY ARE FILLED WITH NITROGEN FOR BETTER PRESSURE. I HAVE TAKEN THE CAR BACK IN TO COSTCO TIRE CENTER SEVERAL TIMES. THE TIRES WERE CHECKED, REFILLED AND ROTATED AND NO SLOW LEAK WAS FOUND. THE TIRES ARE STILL UNDER THE 60,000 MILE WARRANTY. I BARELY PUT 5,000 MILES PER YEAR ON MY CAR. GOING BACK TODAY HOPING I DON'T HAVE TO GET 2 NEW REAR TIRES. *TR

I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRIVING DURING THE DAY I CAN'T SEE CLEARLY BECAUSE OF THE GLARE IN THE WINDSHIELD. THIS IS A DRIVING HAZARD. IT GETS WORST AND WORST. I HAVE READ MANY COMPLAINTS BUT NO RECALL. I NOTIFIED PROGRESSIVE INS TO SEE IF THEY WOULD COVER IT BUT THEY WON'T. PLEASE I WOULD REALLY APPRECIATE ANY HELP. THANKING YOU FOR YOUR PROMPT ATTENTION TOT HIS MATTER, I REMAIN. *TR

IN APRIL OF 2013, I NOTICED THAT THE DASHBOARD OF OUR LEXUS HAD SMALL TEARS OR CRACKS ON IT. IT LOOKED LIKE SOMEONE HAD STUCK THEIR FINGERNAILS INTO THE DASHBOARD. I THOUGHT IT WAS ODD SINCE NEITHER MY HUSBAND NOR MYSELF HAD DONE SUCH A THING. OVER THE NEXT SEVERAL MONTHS, AS THE WEATHER BECAME HOTTER IN FLORIDA, OUR DASHBOARD (FOR LACK OF A BETTER WORD) BEGAN TO MELT. IT BECAME VERY STICKY AND BEGAN TO CAUSE VISUAL PROBLEMS ON THE WINDSHIELD DUE TO THE REFLECTION/GLARE FROM THE MELTING DASH. MY HUSBAND CALLED LEXUS IN JULY 2013 TO EXPLAIN THE ISSUE AND THE SAFETY HAZARD IT WAS CREATING. HE ASKED FOR THE DASHBOARD TO BE REPLACED, CITING THERE HAD TO BE A DEFECT. WE HAD NEVER EXPERIENCED THIS ISSUE WITH ANY OTHER CAR WE HAVE OWNED AND WE HAVE OWNED 9 CARS OVER THE YEARS, ALL IN FLORIDA'S HOT SUN. FOR A COUPLE OF MONTHS WE GOT THE RUN AROUND FROM LEXUS. THE FINAL DECISION WAS THAT LEXUS WOULD REPLACE OUR DASH AT A REDUCED COST BECAUSE OUR CAR WAS OUT OF WARRANTY AND OUR ISSUE WAS AN ISOLATED PROBLEM THAT THEY HAD NEVER SEEN BEFORE. IT WAS THEIR OPINION THAT WE HAD DONE SOMETHING TO OUR DASH TO CAUSE THIS. WE OF COURSE KNEW WE DID NOT! WE REFUSED TO PAY FOR A NEW DASH, SO WE HAVE DEALT WITH THE INCONVENIENCE FOR ALMOST A YEAR. RECENTLY, I SAW A SEGMENT ON OUR LOCAL NEWS ABOUT OTHER CARS HAVING THIS SAME ISSUE. THE NEWS ORGANIZATION URGED CONSUMERS TO FOLLOW THE LINK TO YOUR WEBSITE AND ISSUE A COMPLAINT, SO THIS ISSUE CAN BE RECALLED AND FIXED. PLEASE ISSUE A RECALL FOR ALL VEHI

I WAS CLEANING THE WINDSHIELD AND THE RAG SLIGHTLY RAN ACROSS THE DASH BOARD. SINCE THEN IT IS LIKE A GOOEY STICKY LIKE SUBSTANCE. IT IS RIGHT IN FRONT OF THE DRIVER SIDE OF THE WINDSHIELD. I NOW HAVE A RIDICULOUS GLARE ON THE DRIVER SIDE , WHICH MAKES IT VERY DIFFICULT TO SEE. I HAVE FUSES AND HAIR FRAGMENTS STICKING TO MY DASH BOARD THAT WON'T COME OFF BECAUSE THEY ARE STUCK DUE TO THE MELTING OF THE DASH BOARD. I WOULD LIKE TO ADD THAT ANY TIME I EVEN SLIGHTLY HIT THE DASH BOARD WITH MY NAIL, OR RINGS OR BAG, A JUNK JUST FALLS OUT, IT FEELS LIKE PLAY-DOH OR CLAY. THIS HAD OCCURRED BEFORE I BOUGHT MY VEHICLE IN NOVEMBER OF 2013. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASH BOARD WAS MELTING, WHICH CAUSED IT TO BECOME ABNORMALLY SHINY AND BLOCKING THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 15,300. UPDATED 8/28/14*CN UPDATED 09/12/2014 *JS

DASHBOARD HAS MELTED. VEHICLE IS OUT OF WARRANTY. SAFETY HAZARD IS THE EXTREME REFLECTION FROM THE SUN. MY EYES ARE EXTREMELY SENSITIVE TO LIGHT AND MAKES DRIVING DIFFICULT. I CAN NOT AFFORD A NEW DASHBOARD AND LEXUS IS CLAIMING THAT THE WEATHER IS HOT IN FLORIDA AND IT CAN HAPPEN ...OH WELL *JS

THREE TO FOUR YEARS AGO THE DASHBOARD BEGAN TO DEVELOP VERY SHINY AND VERY STICKY FEEL AND CONTINUES TO GET WORSE AS TIME GOES ON. THE SHINE REFLECTS ON THE WINDSHIELD CAUSING A GLARE AND HINDERS VISION. THIS IS DEFINITELY A SAFETY ISSUE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. THIS IS NOT JUST IN THE LEXUS CARS EITHER AS IT IS IN THE NEWS THAT THIS IS ALSO OCCURRING IN TOYOTA AND NISSAN MAKE OF CARS. *TR

LOW OIL LIGHT CAME ON..STILL HAD 400 MILES ON STICKER..TOOK TO LEXUS DEALER, ADVISED THEM I NOTICED OIL LEAKS ON MY DRIVEWAY& PLEASE CHECK ANY PROBLEMS WITH WHY MY LIGHT SHOULD BE ON..LEXUS CHANGED OIL, FILTER &INSPECTION..SAID ALL IS GOOD..3 WEEKS LATER LESS THAN 2 BLOCKS FROM HOME..ENGINE OIL LIGHT CAME ON, STOPPED TO TURN ONTO MY ROAD.LOW OIL PRESSURE, THAN HIT DRIVEWAY VSC ON..THERE HAVE BEEN NUMEROUS COMPLAINTS W/BOTH LEXUS & TOYOTA (LEXUS.LIMITED SERVICE CAMPAIGN 923 LSC 9LH). MY ENGINE IS NOW RUINED.COST EST TO REPAIR..$6,000.00 TO $10,000. PURCHASHED FROM A TOYOTA DEALER..NEITHER THE LEXUS DEALERSHIP NOR THE TOYOTA DEALERSHIP ARE WILLING TO HELP..BOTH ARE AWARE OF THIS PLASTIC..VVTI OIL HOSE AND HAS REPLACED WITH A METAL LINE..ON LATER MODELS....I HAVE HAD THE CAR FOR 93 DAYS. I ALSO HAVE THE ACCELERATOR ISSUE (STICKING)..NOT TOLD THIS WHEN I PURCHASED CAR AND FAULTY PASSENGER AIR BAGS AND FAULTY BRAKE PADS..THIS IS NOT ONLY TOTAL DISHONESTY, BUT HAD I BEEN ON A LONG BRIDGE THAT I HAD JUST CROSSED..I WOULD HAVE DRIVEN OFF THE BRIDGE, AS THE STEERING LOCKED UP!! PLEASE ANY HELP/ASSISTANCE WILL BE APPRECIATED.I AM HAVING TO RENT A CAR, AS I WORK ON THE ROAD EVERY DAY..I THANK YOU SO VERY MUCH, IN ADVANCE!! BLESSINGS *TR

BELOW ARE EXCERPTS OF A LETTER SENT ON JULY 16TH, 2013, TO WHICH I HAVE NOT RECEIVED A REPLY. I AM WRITING TO YOU ON BEHALF OF MY CLIENT, _____________, CONCERNING A PROBLEM IN THE STEERING OF HER 2007 LEXUS ES350. THE LEXUS DEALERSHIP, FREEMAN LEXUS IN SANTA ROSA, CALIFORNIA, HAS REFUSED TO REIMBURSE MY CLIENT FOR REPAIRS THAT WERE MADE TO DEAL WITH THE SHUDDER AND CLICKING PROBLEMS IN MY CLIENT?S CAR. NOW, MY CLIENT IS REQUESTING REIMBURSEMENT IN THE AMOUNT OF $420.46 PLUS REPAIR AT NO ADDITIONAL COST TO HER OF THE RECURRING PROBLEM IN THE STEERING ?INTERMEDIATE SHAFT? IN HER CAR. FREEMAN SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE CAR TO MY CLIENT, AS I EXPLAIN BELOW. AT THE TIME MY CLIENT PURCHASED THE CAR ON SEPTEMBER 7, 2007, CERTIFIED PREVIOUSLY OWNED, THE CAR WAS SUBJECT TO TECHNICAL SERVICE INFORMATION BULLETIN ST001-07, STEERING INTERMEDIATE SHAFT NOISE? ON LEXUS MODEL ES 350. THAT BULLETIN HAD BEEN ISSUED ON APRIL 25, 2007. THE PROBLEM HAD NOT BEEN CORRECTED OR DISCLOSED AT THE TIME OF PURCHASE. FURTHERMORE, FREEMAN LEXUS SERVICED THE CAR ON JANUARY 9, 2008, AT WHICH TIME THE PROBLEM WAS NOT DISCLOSED. ON AUGUST 31, 2012, WHEN THE PROBLEMS APPEARED AND WERE REPORTED TO MY CLIENT?S MECHANIC, __________________________________________, [MECHANIC] FOUND BULLETIN ST001-07 AND DULY REPLACED THE STEERING SHAFT ASSEMBLY, PART NO. 45220-06114 ACCORDING TO THE SERVICE BULLETIN. [EXCLUDED FROM THIS EMAIL IS A RECOUNTING OF SIMILAR COMPLAINTS] AS THE ABO

I PURCHASED THE CAR WITH A CERTIFIED PRE-OWNED WARRANTY AS I DID WITH TWO OTHER LEXUS THAT I HAVE OWNED. SHORTLY AFTERWARD I NOTICED THAT WHEN I SLOWED DOWN TO STOP AT THE TOP A STEEP HILL THE CAR WOULD SUDDENLY LURCH FORWARD AND I HAD TO APPLY THE BRAKE TO STOP THE CAR. I WENT TO THE DEALER AND TOOK A RIDE WITH THE SERVICE MANAGER WITH A LAPTOP ATTACHED TO THE CAR. I DUPLICATED THE PROBLEM. THE DEALER SAID THE PROBLEM WAS THAT THE TRANSMISSION HAS A PROBLEM SHIFTING FROM 4TH TO FIRST GEAR .THE DEALER APPLIED SOME COMPUTER UPDATES. AFTERWARD, THE PROBLEM LURCHING WAS STILL THE SAME. I TOOK THE CAR BACK TO LEXUS AND DUPLICATED THE PROBLEM WITH THEM AGAIN. THEY DID ANOTHER UPDATE BUT THE PROBLEM WAS STILL THE SAME. THE DEALER BROUGHT IN A TECH REP FROM LEXUS. THEY DECIDED THAT THE PROBLEM WAS NOT SIGNIFICANT ENOUGH FOR THEM TO REPLACE THE TRANSMISSION OR THE COMPUTER THAT CONTROLS THE TRANSMISSION. I STILL HAVE THE SAME IRRITATING PROBLEM. ALTHOUGH THE CAR IS STILL UNDER THE CERTIFICATION WARRANTY, IT WILL RUN OUT SOON.

2007 LEXUS ES350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSED TO REIMBURSE CONSUMER FOR VEHICLE REPAIRS DUE TO THE SHUDDER AND CLICKING PROBLEMS. *SMD THE LAWYER STATED THE DEALER SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE VEHICLE TO HER CLIENT. THE CONSUMER PURCHASED THE VEHICLE ON SEPTEMBER 7, 2007 AND THE VEHICLE WAS SUBJECT TO TECHNICAL SERVICE BULLETIN ST001-07 STEERING INTERMEDIATE SHAFT NOISE. THE BULLETIN WAS ISSUED ON APRIL 25,2007. THE PROBLEM HAD NOT BEEN CORRECT OR DISCLOSED AT THE TIME OF PURCHASE. THE DEALER SERVICED THE VEHICLE ON JANUARY 9, 2008, AT WHICH TIME, THE PROBLEM WAS NOT DISCLOSED. ON AUGUST 31, 2012. WHEN THE PROBLEM APPEARED, THE CONSUMER REPORTED IT TO HER MECHANIC. HE FOUND THE BULLETIN AND REPLACED THE STEERING SHAFT ASSEMBLY, AT A COST OF $420.46.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND ACCELERATED ABNORMALLY. THE VEHICLE TRAVELED OVER A CURB AND CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THERE WAS A POLICE REPORT FILED OF THE INCIDENT. THE VEHICLE WAS INSPECTED BY THE DEALER HOWEVER, THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT STATED THAT VEHICLE HAD BEEN PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: PEDAL ENTRAPMENT). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11,000. THE CURRENT MILEAGE WAS 13,000. UPDATED 09/05/13*LJ

I WAS HIT BY A TRUCK AT AN INTERSECTION ON THE DRIVERS SIDE. MY UPPER BODY HIT THE STEERING WHEEL ON THE LEFT SIDE AND THEN HIT THE SIDE DOOR PANEL. THERE WAS NO AIRBAG DEPLOYMENT EITHER IN THE DOOR OR ON THE STEERING WHEEL. PRIOR TO THIS THE CAR WAS IN TWO OTHER ACCIDENTS AND THE AIRBAGS NEVER DEPLOYED. BECAUSE THERE WERE NO INJURIES I DID NOT REPORT THIS. DUE TO THIS ACCIDENT I SUFFERED A TOTAL SHOULDER SEPARATION AND SEVER NECK INJURY. PENDING SURGERY AT THIS TIME.

TL* THE CONTACT OWNS A 2007 LEXUS 350ES. THE CONTACT STATED THAT THE DASHBOARD STARTED TO MELT AND WHEN THE SUN BEAMED DOWN, IT WOULD CAUSE A GLARE, OBSCURING THE CONTACTS VISIBILITY OF THE ROADWAY. THE VEHICLE WAS INSPECTED BY A DEALER WHERE THEY ADVISED THAT SHE THE DASHBOARD WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD COVER A PERCENTAGE OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE CURRENT MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS UNAVAILABLE. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH AND COMING TO A STOP, ANOTHER VEHICLE SUDDENLY CRASHED INTO THE REAR END OF THE VEHICLE WITH SUBSTANTIAL FORCE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS COMPLETELY DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND LEFT LEG. IN ADDITION, THERE WERE BRUISES AND LACERATIONS TO THE SHOULDER. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO BOTH WRISTS AND THE SHOULDER. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD HAD MELTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

DRIVER'S FRONT WINDOW MADE A CLUNK NOISE WHEN GOING DOWN AND THE WINDOW POPPED OUT AND WAS OFF TRACK. DEALER REPLACED UNDER WARRANTY. TWENTY-TWO MONTHS LATER, SAME WINDOW MADE A CLICKING NOISE GOING UP AND DOWN AND AT THAT TIME, DEALER REMOVED DOOR PANEL AND FOUND LOOSE BOLT WHICH THEY TIGHTENED. JAN. 4, 2013, THE RIGHT FRONT WINDOW MADE A SIMILAR CLUNKING NOISE AND POPPED OUT OF ITS TRACK. WINDOW HAD TO BE REPLACED. DEALER COVERED LABOR, BUT NOT PARTS, WHICH AMOUNTED TO $500 INCLUDING TINTING. FORTUNATELY THESE INCIDENTS OCCURRED WHEN THE CAR WAS NOT IN MOTION. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE FLOOR MAT MADE CONTACT WITH THE ACCELERATOR PEDAL, CAUSING THE VEHICLE TO ERRONEOUSLY ACCELERATE. THE CONTACT WAS ABLE TO SAFELY MERGE OFF THE ROADWAY TO REMOVE THE OBSTRUCTION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE FLOOR MATS WERE NOT THE ORIGINAL EQUIPMENT MATS AND ADVISED THE CONTACT TO PURCHASE NEW FLOOR MATS. THE MANUFACTURER REPLACED THE FLOOR MATS ONLY TO EXPERIENCE THE SAME FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THE DASHBOARD BEGAN TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 21,000. UPDATED 11/14/12

MY RIGHT HEADLIGHT BEGAN TO FLICKER AND DID SO FOR SEVERAL WEEKS, THEN THE LEFT ONE STARTED TO DO THE SAME THING. NOW THEY BOTH COMPLETELY SHUT OFF WHEN I'M DRIVING. I NEED TO TURN THEM ON AND OFF SEVERAL TIMES BEFORE THEY COME BACK ON. THIS IS NOT ONLY FRIGHTENING, BUT EXTREMELY DANGEROUS. MAKES ME AFRAID TO DRIVE AFTER DUSK. TO ADD TO THE MATTER...... RECENTLY, MY PASSENGER SIDE WINDOW FELL OFF OF THE TRACK. MY HUSBAND WAS ABLE TO MANIPULATE THE WINDOW TO GET IT TO STAY UP...BUT NOW I AM UNABLE TO USE THAT WINDOW. THIS WEEK MY DRIVER SIDE WINDOW HAS DONE THE SAME THING. WHEN A WINDOW FALLS OUT OF IT'S TRACK IT IS TOTALLY UNEXPECTED AND CAUSES A MAJOR DISTRACTION...ESPECIALLY WHEN IT'S RIGHT NEXT TO YOU ON THE DRIVER'S SIDE! ONE MORE ITEM...... NOW MY SIDEVIEW MIRRORS CHANGE POSITION WHILE I'M DRIVING. I COULDN'T UNDERSTAND WHY WHEN I WAS DRIVING I COULD NO LONGER VIEW VEHICLES IN THE LANES NEXT TO ME AND THEN I REALIZED MY MIRRORS HAD CHANGED. AGAIN, A SAFETY ISSUE BECAUSE NOW I NEED TO READJUST MY MIRRORS WHILE I'M DRIVING. I CAN'T BELIEVE THIS IS THE QUALITY OF A LEXUS! WHAT'S NEXT???? *TR

BELOW IS AN E-MAIL SENT TO LEXUS REGARDING A DESCRIPTION OF THE SO CALLED UNINTENDED ACCELERATION EVENT MY WIFE EXPERIENCE AND THE REMEDIES WE ARE SEEKING FROM THEM. THEY HAVE ISSUED A COMPLAINT # OF[XXX] ON AUGUST 15, 2012 MY WIFE [XXX] WHILE DRIVING OUR 2007 LEXUS ES350 EXPERIENCED WHAT WE ARE LEARNING IS REFERRED TO BY LEXUS AS AN "UNINTENDED ACCELERATION" EVENT. THE ACCELERATOR STUCK AND THE CAR COULD NOT BE STOPPED AS SHE SPED OVER 85 MPH. DOWNSHIFTING THE TRANSMISSION AND DEPRESSING THE BREAKS AS HARD AS SHE COULD DID NOT STOP THE CAR... SHE SAID SHE PULLED THE FLOOR MAT AWAY AND THE CAR STOPPED ACCELERATING AND SHE REGAINED CONTROL OF THE VEHICLE. AFTER MY WIFE GOT HOME KENDALL HAD THE VEHICLE TOWED TO THEIR SHOP, I CONTACTED LEXUS GOT CASE # [XXX]. I WAS TOLD DURING MY FIRST CONVERSATION WITH THE LEXUS REPRESENTATIVE THAT THE MATTER IS NOT HANDLED BY THEM (CUSTOMER SERVICE) BUT BY LEXUS'S LEGAL DEPARTMENT. KENDAL LEXUS, WHO HAD MY CAR, TOLD ME THEY DOWN LOADED THE CAR COMPUTER AND THAT A LEXUS TECHNICIAN WOULD BE AT THEIR SHOP TO INSPECT THE VEHICLE ON OR ABOUT AUGUST 23, 2012. ON AUGUST 22, 2012 I WAS ADVISED BY KENDALL'S SERVICE MANAGER [XXX] THAT THE LEXUS TECHNICIAN WOULD NOT INSPECT THE CAR AND THAT RECALL MODIFICATIONS WOULD BE COMPLETED BY KENDALL AS DIRECTED BY LEXUS. AFTER THE MODIFICATIONS WERE COMPLETE I PICKED THE CAR UP AT KENDALL ON AUGUST 24, 2012. WHILE DRIVING HOME VIBRATION COMING FROM THE FRONT OF THE CAR AND IMMEDIATELY CALLED [XXX]. [XXX] SAID THE

I WAS DRIVING ON THE INTERSTATE AND BOTH HEAD LIGHTS WENT OUT AT 70 MPH. THE PROBLEM STARTED WITH ONE LIGHT THEN THE OTHER WITH NO REASON. YOU CAN SWITCH THEM ON AND OFF SEVERAL TIME AND THEY USUALLY COME BACK ON BUT WHEN THEY BOTH WENT OFF AT THE SAME TIME AT 70MPH THEY RESTORED A 8 TIMES! I TOOK THE CAR THE DEALER AND INSTANTLY THEY START TALKING ABOUT WHAT I NEEDED TO PAY. I SHOULD NOT HAVE TO PAY FOR MANUFACTURES DEFECT. AS MANY MANY 2007 ES 350S ARE HAVING THE SAME PROBLEM, BUT THERE NO RECALL. THIS A SAFETY ISSUE. I DO NOT HAVE A CASE OPEN WITH THE LEXUS CORPORATION BUT THEY ARE SINGING THE SAME SONG AS THE DEALER. I GUESS SOMEONE HAS TO SERIOUSLY INJURED OR DIE LIKE ES350 THAT HAD THE ACCELERATION PROBLEM TO PAY ATTENTION. VERY SAD. *TR

WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS I HAVE NOTICED THAT THE OUTSIDE MIRRORS ON MY CAR CHANGE POSITION WITHOUT ANY INPUT ON THE SWITCH. DURING THE WEEK OR SO PRIOR TO THE FIRST TIME THAT THIS OCCURRED, I HAD NOTICED THAT WHEN RETURNING TO THE CAR AFTER LEAVING IT PARKED OVERNIGHT THAT THE MIRRORS, SELECTING THE MEMORY SWITCH WOULD RETURN THE SEAT AND MIRRORS TO THEIR PRESET POSITION. HOWEVER THIS HAS NOW PROGRESSED TO WHERE THE MIRRORS WILL CHANGE POSITION WHILE THE VEHICLE IS IN MOTION. THE DRIVER'S MIRROR WILL NOT CHANGE POSITION DRAMATICALLY, HOWEVER THE PASSENGER SIDE MIRROR WILL FREQUENTLY TILT UP TO NEARLY THE FULL EXTENT OF ITS' TRAVEL AND WITHOUT ANY WARNING OR INPUT FROM THE DRIVER. THIS HAS LED TO SEVERAL OCCASIONS WHERE A QUICK GLANCE, ESPECIALLY AT NIGHT, DID NOT SHOW AN OBSTRUCTION ON THE PASSENGER SIDE OF THE CAR AND NEARLY LED TO AN ACCIDENT. PRESSING THE MEMORY RECALL BUTTON NUMEROUS TIMES WILL EVENTUALLY BRING THE MIRROR BACK TO THE SET MEMORY POSITION. THIS IS A SAFETY HAZARD AND I WOULD LIKE MY VEHICLE TO BE REPAIRED. *TR

LOW BEAM XENON HEADLIGHT ON DRIVERS & PASSENGERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. PULLED OVER BY COPS AND WHEN. IT SEEMS LIKE IT IS A KNOW PROBLEM AND LEXUS DOES NOT WANT FIX IT!!! *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE CONTACT TOOK THE VEHICLE TO GET INSPECTED BY THE DEALER AND THEY STATED THAT THE FAILURE WAS A KNOWN PROBLEM IN FLORIDA AND ARIZONA. THE DEALER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO HEAT AND THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000.

WHILE DRIVING MY 2007 ES 350 I ATTEMPTED TO LET MY PASSENGER SIDE FRONT WINDOW DOWN AND WHEN I TRIED TO LET IT UP IT WOULDN'T GO UP AT FIRST THEN IT CAME UP OFF TRACK UPON LETTING IT UP. *TR

MY LEFT HEADLIGHT STARTED GOING OUT,IT WOULD COME BACK ON, THEN MY RIGHT STARTED AND NOW BOTH LIGHTS WILL GO OUT WHILE DRIVING. SEEING MANY OF THE SAME COMPLAINTS ONLINE. *TR

I HAD A NEW MASTERCRAFT TIRE (215/55R17 TOURING LSR) INSTALLED ON THE PASSENGER FRONT SIDE OF THE CAR ON NOVEMEBER 17, 2011. ON DECEMBER 31, A CAR WASH ATTENDENT NOTIFIED ME THAT I HAD A BUBBLE ON THE SIDEWALL OF ABOVE TIRE. I WAS TOLD BY THE INSTALLER OF THE TIRE THAT IT WAS PROBABLY DUE TO SOME KIND OF IMPACT TO THE TIRE. PROFESSIONAL OPINIONS FOUND ON THE INTERNET INDICATE THAT ALTHOUGH SIDEWALL SEPARATION/BUBBLES CAN OCCUR FROM CURBS AND ROAD HAZARDS, IT ALSO "MAY BE DUE TO COMPONENT CONTAMINATION OF INCOMPLETE BONDING DURING MANUFACTURING." IT IS SAID THAT THIS IS MOST LIKELY TO BE SEEN "WITHIN THE FIRST SX MONTHS OF USE." (WWW.TIRERACK.COM) AS A CONSUMER, I HAVE NO WAY OF KNOWING THE REAL CAUSE OF THIS FAILURE. AND I'M NOT SURE HOW DANGEROUS IT IS TO CONTINUE TO DRIVE USING THIS TIRE. ONCE THE TIRE IS REMOVED AND REPLACED I WILL HAVE NO WAY OF EVER KNOWING IF THIS WAS MY FAULT OR A MANUFACTURING DEFECT. FOR THIS REASON I AM HESITATING TO HAVE THE TIRE REPLACED IMMEDIATELY. PLEASE ADVISE. *TR

WHILE DRIVING AT NIGHT THE HEADLIGHTS WENT OUT. THEY BEGAN TO WORK INTERMITTENTLY. THE DEALER REPLACE BOTH HEADLIGHT BULBS. *KB

THE WATER PUMP FAILED WITH LESS THAN 40000 MILES AND UNDER 5 YEARS OLD. IT WILL COST $1500. THE PUMP WAS $175. DO TO THE DESIGN OF THE ENGINE AND PLACEMENT OF THE PUMP IT WILL TAKE 11 HOURS. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE REAR VIEW MIRROR WAS OBSTRUCTING HIS VIEW DUE TO THE HEIGHT OF THE REAR OF VEHICLE. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE CONTACT COULD NOT REMEMBER IF HE HAD NOTIFIED THE MANUFACTURER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 31,000.

WHILE DRIVING AT NIGHT MY HEADLIGHTS WENT OUT. I TURNED THEM OFF AND ON QUICKLY AND THEY CAME BACK ON. THIS HAS HAPPENED SEVERAL TIMES SINCE THE FIRST INCIDENT. THIS IS A SERIOUS SAFETY CONCERN. I GOOGLED TO SEE IOF THERE HAVE BEEN OTHER REPORTS OF THIS PROBLEM AND I WAS SHOCKED TO SEE SO MANY. I WAS ALSO SHOCKED TO SEE THAT THE DEALERS WANTED TO REPLACE THE HEADLIGHTS BEFORE CHECKING THE ELECTRICAL SYSTEM OR COMPUTER. IT HAPPENED AGAIN TONIGHT AND I PLAN ON CONTACTING MY LOCAL LEXUS DEALER TOMORROW MORNING. *TR

2007 LEXUS ES350. CONSUMER STATES SUDDEN UNINTENDED ACCELERATION *TGW THE CONSUMER STATED HIS WIFE WAS DRIVING THE VEHICLE, WHEN IT SUDDENLY ACCELERATED FORWARD ON ITS OWN, AS SHE WAS ENTERING A PARKING SPACE, RESULTING IN DAMAGE TO THE VEHICLE.*JB

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. AFTER TRYING TO DECELERATE FOR A FEW MINUTES THE VEHICLE FINALLY SLOWED DOWN. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THE SHE NEEDED A TRANSMISSION. THE TRANSMISSION WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 74,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD WHEN ENGAGED AND WITHOUT RESPONSE. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT AND REAR BRAKES WERE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR SO THE VEHICLE WAS TAKEN TO A DIFFERENT INDEPENDENT MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE MASTER CYLINDER COULD POSSIBLY NEED REPLACING. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 41,985.

IN MAY/JUNE 2011 MY AC WENT OUT AND AUGUST 2011 MY PASSENGER SIDE WINDOW WENT OFF TRACK DUE TO A BROKEN CLIP. I HAVE A 2007 LEXUS ES350 WITH 102,000 MILES. MY WARRANTY RAN OUT JUST BEFORE YEAR 2 DUE TO THE HIGH MILEAGE. I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE AC AND WAS TOLD THE AC EVAPORATOR NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN TOLD MY HUSBAND THAT THE WATERPUMP WAS LEAKING AS WELL AND IT NEEDED TO BE REPLACED. HOWEVER, THE TECHNICIAN FORGOT TO WRITE THE WATER PUMP INFORMATION ON THE TICKET. I CONTACTED LEXUS CONSUMER ASSISTANCE BECAUSE I HAVE HAD CONSTANT PROBLEMS WITH THIS VEHICLE; REPLACED HALOGEN BULBS AT $200+ A PIECE IN 2009, REPLACED DRIVER SIDE WINDOW IN 2010 DUE TO A BROKEN CLIP, AND REPLACED REAR BRAKES IN 2008. LEXUS ONLY AGREED TO PAY 25% OF THE BILL FOR THE REPLACEMENT OF THE AC EVAPORATOR AND NOTHING TOWARDS THE COST OF THE REPLACEMENT OF THE WATERPUMP. I DID NOT CONTACT THEM REGARDING THE PASSENGER FRONT WINDOW. REPLACEMENT OF THE AC EVAPORATOR, WATER PUMP, AND PASSENGER SIDE WINDOW ARE VERY EXPENSIVE IF THE WORK IS DONE AT THE DEALERSHIP. REPLACEMENT OF AC EVAPORATOR IS $1605, WATER PUMP APPROX $3800, WINDOW $520+. LEXUS SAID THAT I HAD TO REPLACE THE ENTIRE WINDOW AND THAT THE CLIPS WERE NOT SOLD SEPARATELY WHEN I REPLACED THE DRIVER SIDE WINDOW. TODAY (8/11), I TOOK MY CAR TO AN AUTO GLASS SHOP AND THEY FIXED MY PASSENGER WINDOW AND REPLACED THE CLIPS FOR ONLY $75. LEXUS IS DECEIVING A LOT OF PEOPLE WHICH IS THE REASON I WANT TO BRING THIS TO THE

THIS MORNING DRIVING INTO WORK I ROLLED UP THE PASSENGER SIDE WINDOW AND IT ROLLED UP TOO FAR AND IS NOW OUT OF THE GROVE. THE NEAREST DEALER IS 1 HR 30 MINS FROM HERE AND WILL NEED TO EITHER TOW THE VEHICLE OR WILL NEED TO TAKE IT TO AN AUTHORIZED REPAIR SHOP. ESTIMATING HUGE $$$S. VEHICLE IS JUST OUT OF WARRANTY. 38,397 MILES. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE WINDOW SLIPPED OUT OF ITS TRACKS. AS A RESULT, THE WINDOW WOULD NOT MOVE UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WINDOW AND ASSEMBLY WERE REPLACED. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS AGAIN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 64,640.

I OWN A 2007 LEXUS ES 350 AND ON JUNE 18, 2011 WHILE DRIVING, THE PASSENGER ROLLED DOWN HER WINDOW AND THE WINDOW CAME OFF TRACK WHILE TRYING TO ROLL UP!! WE HAD TO PULL OVER AND MANUALLY READJUST THE WINDOW TO KEEP IT IN PLACE AS IT WAS COMPLETELY COMING OUT OF THE PANEL. THE WINDOW CANNOT BE LOWERED NOW UNTIL I GET IT INTO THE DEALERSHIP. THIS COULD HAVE BEEN DISASTROUS! I HAVE NOTICED NUMEROUS COMPLAINTS ABOUT THE LEXUS'S WINDOWS COMING OUT BECAUSE OF SOMETHING BREAKING. THIS WINDOW IS NOT USED MUCH, SO WHY WOULD BREAKAGE OF CLIPS OR WHATEVER HOLDS IT IN PLACE BREAK? I FEEL IT IT TOO COMMON A PROBLEM AND A RECALL SHOULD BE ADDRESSED. *TT

MY PROBLEM IS WITH THE FRONT DRIVERS WINDOW AND THE PASSENGER FRONT WINDOW COMING OFF TRACK AND THE WINDOW ATTACHMENTS BREAKING. LEXUS FIXED THE DRIVERS WINDOW AND NOW THE SAME THING HAS HAPPENED TO THE PASSENGER WINDOW. IS THIS A COMMON PROBLEM THAT THE DEALER SHOULD RECALL

THIS IS ABOUT THE REAR BRAKE PADS OF LEXUS E350 AND THE ETHICS OF LEXUS DEALER. I TOOK MY 2007 ES350 TO LEXUS DEALER FOR A RECALL JOB. WHEN I PICKED UP THE CAR THE DEALER GAVE ME AN INSPECTION SHEET WHICH SHOWED THAT THE FRONT DISC PADS ARE 8MM THICK (REASONABLE FOR A 30,000 MILES CAR) WHILE THE REAR PADS HAD WORN DOWN TO 1MM ( DANGEROUSLY THIN). I ASKED THE DEALER WHETHER THE REPLACEMENT IS COVERED BY WARRANTY. THEY SAID EMPHATICALLY 'NO' AND OFFERED DECEIVING (EXTREMELY UNETHICAL) EXPLANATIONS AS TO WHY THIS HAPPENED. SUBSEQUENTLY I DISCOVERED THAT LEXUS HAS INFORMED ITS DEALERS, THROUGH A TECHNICAL BULLETIN, THAT PREMATURE FAILURE OF REAR BRAKE PADS HAVE OCCURRED IN E350 AND THESE PADS SHOULD BE REPLACED UNDER WARRANTY WHEN CUSTOMER REQUESTS. THE SPECIFIC COMPLAINS ARE (1) MOST CARS' FRONT PADS WEAR MUCH FASTER THAN REAR ONES, AS A RESULT DRIVERS TEND TO INSPECT THE FRONT PADS MORE FREQUENTLY THAN THE REAR ONES. THIS CAN LEAD TO A POTENTIALLY DANGEROUS SITUATION LIKE WHAT I RAN INTO. LEXUS SHOULD ISSUE A NATIONWIDE RECALL TO FIX THE PROBLEMS. (2) LEXUS SHOULD POLICE ITS DEALER. REQUIRE THEM TO PROVIDE CUSTOMERS WITH CORRECT, ACCURATE INFORMATION AND, MOST IMPORTANTLY, TO HONOR LEGITIMATE WARRANTY REQUESTS. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 70 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER APPLIED CONSTANT, ABRUPT PRESSURE TO THE VEHICLE BUT TO NO AVAIL. IN ORDER TO STOP THE VEHICLE, THE DRIVER SHIFTED TO NEUTRAL WHICH CAUSED THE ENGINE TO EXHIBIT AN EXTREME INCREASE IN RPMS. SHE THEN INSPECTED THE ACCELERATOR PEDAL TO DETERMINE IF IT WAS STUCK BUT NOTICED THAT THE FLOOR MAT WAS ATOP THE PEDAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 61,489.

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHEN THE VEHICLE WAS COLD THERE WOULD BE A RATTLING NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE ENGINE AND COULD NOT FIND ANY PROBLEMS. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT A REPRESENTATIVE HAD INSPECTED THE VEHICLE AND CONFIRMED THAT THE NOISE WAS NORMAL. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000. UPDATED 3/28/11 *CN THE DEALER ADVISED THE CONSUMER THE PROBLEM WAS KNOWN AS A PSITON SLAP. UPDATED 04/25/11

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHEN COASTING INTO A PARKING SPACE THE VEHICLE SUDDENLY SURGED FORWARD AND CRASHED INTO TWO PARKED VEHICLES. THE CONTACT NOR HER PASSENGER WERE INJURED. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THERE WERE NO OCCUPANTS IN ANY OF THE VEHICLES THAT WERE PARKED. THE VEHICLE WAS TOWED TO A DEALER SO THAT THEY COULD INVESTIGATE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

TL*THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING APPROXIMATELY 25 MPH, THE MALFUNCTION INDICATOR LAMP LIGHT AND CHARGING SYSTEM WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE BEGINNING DECEMBER 2010. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 52,490 AND THE CURRENT MILEAGE WAS 52,494.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES BUT TO NO AVAIL. HE THEN BEGAN SHIFTING SEVERAL GEARS WHICH EVENTUALLY BROUGHT THE VEHICLE TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER YE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000.

MY 2007 LEXUS HYPER ACCELERATED. I HAD THE RE-CALL WORK DONE ON THIS. IT WAS AS IF THE CAR HAD A MIND OF IT'S OWN IT WAS DAMAGED AND I WAS HURT. *TR

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT WAS DRIVING 5 MPH AND PREPARING TO STOP AT A LIGHT WHEN THE VEHICLE SURGED FORWARD. THE CONTACT STATED THAT THE ENGINE EXHIBITED AN UNUSUAL INCREASE IN RPMS WHEN THE FAILURE OCCURRED. THE LOCAL DEALER WAS CONTACT AND THEY REFERRED THE CONTACT TO THE MANUFACTURER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE CONTACT STATED THAT THE RECALL REPAIR WAS PERFORMED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT FURTHER INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 14,000.

TL*THE CONTACT OWNS A 2007 LEXUS ES350. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE CLEAR COAT OF PAINT FAILED TO PROTECT THE VEHICLE; THERE WERE WHITE SPECKS ON THE HOOD AND ROOF OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO BUFFED AND WAXED THOSE AREAS. THE CONTACT TOOK THE VEHICLE BACK AS THE SPECKS WERE ON THE TRUNK AND HOOD. THE DEALER BUFFED AND WAXED IT AGAIN. THE FAILURE CONTINUED. THE CONTACT STATED THAT THE VEHICLE WAS ALWAYS STORED IN A GARAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 13,600.

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE PASSENGER AIR BAG LIGHT BEGAN ILLUMINATING UPON STARTING THE VEHICLE WHILE SHE WAS SEATED IN THE FRONT PASSENGER SEAT. THE FAILURE RECURRED INTERMITTENTLY, BUT ONLY WHEN SHE WAS SEATED IN THE FRONT PASSENGER SEAT. OTHER PASSENGERS COULD SIT IN THE SEAT WITHOUT THE FAILURE RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS WHERE THE COMPUTER SYSTEM WAS RESET. THE FAILURE CONTINUED TO RECUR SO THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZED DEALER WHERE THE COMPUTER OCCUPANT DETECTION SENSOR WAS REPLACED. THE FAILURE CONTINUED TO RECUR SO THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT PASSENGER SEAT WAS REPLACED. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 37,000. THE VIN WAS UNAVAILABLE.