2021 Kia Telluride complaints

The vehicle had approx 10k miles and I simply tried to open the sunroof before leaving my driveway and something snapped. The Sunroof was then stuck in the open position, I could not close it. I called my regular dealership for help as it was under warranty and practically new. The dealership said they are too busy to help me, I have no garage and there was rain in the forecast. I called other dealerships and was able to find one who would take it in for a look. I was told it might take a few days and left the car. After a few days the dealership said they needed to order parts, that the entire sunroof track has to be replaced and it may take weeks. They were able to close the roof and I picked up the car, I had to take it back as wind was coming in as I drove and rain can too. I returned for repairs and issues approx 5 times until it was "repaired". I have not opened the sunroof again since, for fear of additional problems and no longer under warranty as many other Kia Telluride owners who have this issue with the sunroof. Being away from home and it breaking again would be a disaster and having to drive from a secluded area with unpredictable weather can be dangerous.

My sunroof hinges cracked and my sunroof will not close

Since November 2023, the car's engine has been burning oil. There are no leaks in the driveway. On January 8th (87,000 miles), I took the Kia Telluride for service at Mission Viejo Kia for a Check Engine light. They said the car had low oil and indicated that the cause was a leaking oil housing. They completed an oil change and added new oil. On February 19th (90,000 miles), the AC drain was clogged and water was entering the passenger side inside the vehicle. In addition to this fix, Mission Viejo Kia noted that the oil level was down to 1/2 quart. This was only 3000 miles since the last oil change. On April 6th (95,000) completed another oil change at Ramona Tire, where I was getting new brakes. They did note very low oil. June 24th (96,600 miles), the Telluride started rattling and stalling at lights. Upon inspection, Mission Viejo Kia determined it was due to low oil again. July 9th (98,000 miles) I inspected the oil dipstick and saw barely any oil. I took it to Mission Viejo Kia and it is currently awaiting direction from Kia Corporate for the next steps. This was only 2000 miles after the most recent oil change. There was no oil leaking in the driveway. My research has shown that Kia Tellurides and other Kia/Hyundia are experiencing rapid oil consumption. This eventually could lead to engine failure and catalytic converter failure. Class action suits have been filed and dismissed recently. My 100,000 mile warranty is coming up. This complaint is to document the issues I

The sunroof wind deflector broke while closing the sunroof while parked. This dislodged the sunroof mechanism from its tracks and prevents the sunroof from closing.

Came outside and windshield had spontaneously cracked. No chip. No spider web. The windshield had just had several huge cracks in the middle of the windshield in front of the driver. The glass just fractured. Spontaneously. In my driveway. Not sure if due to temperature -- i had driven for an hour with the AC keeping the car comfortable at 70 degrees and parked, in my driveway, in the sun, and yes, it is 98 degrees outside. But whatever the reason, windshield just cracked! KIA dis-owning the problem. Despite many people here complaining of same problem.

Rear self leveling shocks failed, confirmed at 65,000 miles but issue had been present for months.

I am concerned with the solution to the vehicle recall. After taking care of the recall . You now have to disengage the parking break before driving the vehicle. What damage is happening if you do not do this or what potentially could happen if you do not disengage in the long run. Why was the engine not replaced?

Sunroof will not close. Arm malfunctioned. Taken to local dealer and awaiting instructions on further steps.

Sunroof exploded while driving on the highway.

My car started having an oil leak on [XXX] of 2023 which is the date reported to Mark Martin Kia. They replaced the oil pan on [XXX] 2024 and said that the issue was fixed. I drove it home, and the next day oil was still coming from my engine. I took it back and they said that the housing was what was leaking. The tech told me that 10k parts were on backorder so I'd have to keep putting oil in until the part arrives. Over a month went by of me having to pour oil in. [XXX] was when they fixed it. [XXX] my engine is no longer functioning. Major nock. Needs replaced! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sunroof on Kia Telluride will not close completely. Will begin closing and then will not set down into the closed position.

Driver's side door will lose power while in park or while driving. This causes the locks to not work and windows (driver's and passenger's) will not go up or down. The mirrors will not fold in. Lights on the door goes out. Controls goes completely unresponsible.

. Cannot drive the vehicle because the rear end bounces up and down and side to side violently making it difficult to control ehile driving. Kia dealership said rear shock absorbers need replacement and Kia warranty does not cover $1800 repair. Kia dealer said this has happened previously. There are many comments on the internet from other Kia Telluride owners about the same problem. I opened a case with Kia Motor Company requesting they cover a portion of the repair given the numerous online complaints, and the obvious safety risks. They refused. Kia is clearly installing defective parts on this vehicle.

Sunroof wind deflector snapped off after light use

This vehicle was purchased back in July 2023. On multiple occasions since then, the Automatic Emergency Braking system has activated and slammed on the brakes when not needed. There have been no other cars, animals or other hazards to cause it to do so. Very dangerous that this keeps happening. Most recent and worse incident was yesterday(5/16/24). It is going to the dealer for service today. It's still under warranty and has approximately 55000 miles on it. Kia customer service help line showed little concern over incidents. We'll see what happens at the dealership today when I take it in.

Sunroof guide/rail plastic piece broke upon opening and will not close. Sunroof is now stuck open. Dealer claimed entire sunroof needs to be replaced. Vehicle cannot be driven as sunroof glass feels like it'll pop off. No warning at all when it happened. Sunroof was open when driving and when we got home and parked it, it would not close and visibly confirmed the plastic part of the guide appeared broken.

The rear shock is leaking/bad. My car only has 30K miles. It caused my wheels to wear unevenly, which could have led me and my family to have a car accident if a wheel popped while driving. An independent service center has confirmed this when the vehicle failed inspection. No warning of the issue.

Here are some basic facts on what has happened: On August [XXX] I was in my driveway, in Mt Pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now This was reported and Kia had my car for about a month to investigate it and gave us a very brief response stating “After the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism.” Because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local CarMax in Charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The Kia I had is a 2021 within this range and the VIN is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has a vibration at 60-75 miles per hour. It's a rhythmic vibration that you can feel in the gas pedal and sense in the front of the vehicles drivetrain. Kia has a TSB about this issue. Kia TSB 099. But our vehicle is past the 60k mile warranty period that would protect it. Kia knows that some cars manufactured between the start of production and February 2021 have this issue. They know which production lots of the affected parts have the issue, yet they refuse to make it a recall issue. Anyone who is unlucky enough to lapse the warranty period is such with a detective part that Kia is fully aware of. The issue is so difficult to diagnose, I had to go to two dealerships to even get an answer about what the issue might be and that the warranty will not cover it.

Windshield cracked sitting in driveway for no reason, nothing that impacted it.

On Saturday, [XXX], while driving my 2021 Kia Telluride [XXX} from Laredo to San Antonio, Texas, my husband (passenger) and I (driver) heard a loud, explosion-like sound. This made me swerve onto the other traveling lane. Thank God there were no vehicle near us or next to us because it would have been catastrophic. We quickly realized that our sunroof had exploded/shattered as we could hear all the shattered glass being blown away. Luckily, the sliding sunroof panel was closed and no glass went inside our vehicle. These must definitely get investigated since it is a public safety issue. Upon doing research, we learned that there are several other people that have experience this same issue with Kia Tellurides and it’s windshield/sunroof quality. I note that there was no vehicles near us and we were traveling 75 mph. Kia needs to recall this ASAP before there is a fatality! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We were driving on the highway and the sunroof was partially open in the angle as a wind deflector. When the sunroof made a pop noise and started flapping in the wind, we were so concerned that the sunroof is gonna come flying off and hit a car behind us. We end up taping it down and taking it to Kia of Daytona or they told us it was $5000 to repair, they had said the mechanism that holds the window up a plastic finger broke. Apparently they do not manufacture a quality product for something so crucial as such a sunroof, we were so fearful that the sunroof glass part was gonna fly out. We had to drive from Jacksonville, all the way to Daytona, with a flapping in the wind.

My car was in park and went into reverse with my two kiddos in the car in my driveway. I tried to jump in but the car door knocked me over as the car rolled faster as I was holding my sweet one year old and ended up rolling over my ankle and chest. [XXX] fortunately ended up with a scratch but I ended up with a broken leg and 6 broken ribs, a punctured lung and torn acl. I am lucky to be alive There is a police report I do not have right now and a ton of medical bills INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the Kia Telluride, the forward collision avoidance warnings started flashing, then said it was failing, then the tire pressure system did the same, then the speedometer and tachometer failed as did the turn signals, gear shift, and lights. The car was becoming unsafe to drive. The car has been at the dealer for 3 weeks now, the dealer changed the Cluster Assembly-Instrument at at cost of $2600. Within 1/2 of leaving the dealership the same problem noted above began happening, again making the car unsafe to drive. In researching on line at the KiaTelluride forum there have been a large number of similar unsafe occurrences by other Kia Tellurides as reported by owners. This is a serious safety problem that has been noted numerous times. (I can't get my images of the 2 page dealer invoice for Cluster Assembly-Instrument $2600 that did not solve the problem to download on this form. )

Excessive engine oil usage. No low engine oil level. Engine overheating.

The sunroof is stuck opened because the wind deflector brackets have broken.

On February 16th at about 6 AM, I was in a collision. I was first hit in the front by a pickup truck impacting my frontside, from right to left. I expected my Kia Telluride to engage it's safety features such as, Automatic Emergency Braking, Forward Collision Warning, and at the very least the Airbags, which none of them deployed at anytime during this collision. I was then rear-ended by an 18-wheeler; smashing my entire back window. The 18-wheelers' trailer that it was holding then slide down on the passenger side of my 2021 Kia Telluride. With that my vehicle was then pushed into the guardrail from the impact and power of the trailer falling on the passenger side. My vehicle has been inspected by my insurance company, Geico Inc. as they declared my vehicle a total loss. There was no warnings, or any indicators that my vehicles safety issues were compromised and the date of my vehicles last service by the dealer, Demontrond Automotive Group was October 4, 2023. I have pictures of my vehicle, where it will reflect; The damage the vehicle endured, The airbags intact; and The back window shattered.

There was no visible crack or i dictation there was damage or an issue with the windshield and all of the sudden there is a 2 foot long crack going from the middle to the driver side of the windshield causing it to have to be replaced vs. if there was a chip indication I could just have that repaired. I am the only driver and never heard anything that would cause the crack

Tried opening my sunroof and when I pushed the button I l heard a loud “pop” and or quit working. My sunroof is now stuck in the open position.

The sun roof has only be used several times during the year. The sun roof plastic mechanism parts are broken. This causes the sun roof to be unable to close. With the sun roof slightly open and unable to close, my fear is that it may flip open in the highway and hit another car behind me. The car has been brought to the dealership to inspect and it will cost over $5,000 dollars to fix and replace the whole sun roof assembly. I feel this is a manufacturer defect as many other Telluride owners are having the same sun roof issue. There were no warnings or symptoms prior to this issue.

There were 2 lanes going in the same direction and I was on the right. The road was turning to the right and ended up hitting a car in the lane on the right. Road conditions were wet but no puddling. I depressed the brake pedal to reduce my speed for the turn, but and I kept going as if I hadn't hit it at all. By moving from the right to the left lane, the car was going up a slight bank. There was no skidding, no rumbling from the anti-lock, just a steady forward motion. I was so caught off guard with this unusual movement of the car that I thought my brakes had locked, so I didn't bother try turning the wheel.

Sunroof spontaneously shattered.

Around 65,000 miles Rear self-leveling shock absorbers started making clunking noises, now they're extremely stiff, not compressing with weight, even small speed bumps affect the rear of the car, rear/cargo bouncing up violently over mild speed bumps, rough on 2nd/3rd row passengers. the standard front shocks which are still good. The problem, reproduced on a drive, verified by a dealership service department tech. Local dealership reported problem to Kia, and Kia offered to cover parts but I'd be charged over $500 labor. A premium package car shouldn't have such a rough ride because of failing suspension parts. Kia should fix the rear shock issue on the 2021 Tellurides ordered w/ "self-leveling rear suspension" under a recall. Thanks for your attention.

The clips for the Sun Roof Wind Deflector broke. As a result the sun roof will not close completely.

The front wiper blades get stuck when in use. This most often occurs when they are at their upper most point, but happens in a lower position as well. I had a previous issue where the left blade components had to be replaced because of stripped nuts/gears. This does not appear to be the same issue. I’ve taken it to the dealer and to another mechanic, neither of who could recreate the problem. This is quite dangerous as it impedes my visibility while driving in precipitation. The other issue is with buttons on the steering column that either do not work or miscommunication. This has been repaired/replaced but with the same issue.

Rear suspension harshness, rough ride, and asymmetric rear ride quality body movement. Medium to large bumbs on road causing body to pitch latterally causing all passengers to have accessive headtoss. Driver fatigue sets in quickly.

As I was driving down the interstate heading to a doctor’s appointment the unexpected happened with my Kia Telluride. My Telluride is a 2021 and only had roughly 37,000 miles on it, and I believe it is important to notate that I’ve never had any issues with this car since purchasing it. However, on this particular day, as I was driving down the interstate the entire window located on the drivers side at the rear back seat shattered. I thought someone may have hit me but as I pulled over there was no evidence of any damage besides the window shattering. There was no sign of rocks, material, or anything that would have caused the shatter. I called the police prior to examining the vehicle who stated that the window appeared to have shattered at its own discretion and therefore they could not file a police report. I did however pay to have the window replaced, and pay to have glass removed from every inch of my car as the glass shattered everywhere. The biggest concern was that the chunks of glass/shatters were mostly in my one year old daughters car seat. The police stated that if she was in her car seat at the time of the window “explosion” she would have been severely injured or even possibly death due to the large amount of glass. As a driver of the vehicle, I myself had pieces of glass fly into my arms while I was driving, but I thank God my Duaghter was not in the car with me that day. Not only is this harmful to the driver or passengers but also harmful to other drivers a

The sunroof got stuck in the open position. It is available for inspection. Wind/rain/foreign objects are able to enter stuck sunroof and cause injury and or vehicle damage. Kia dealership confirmed that this has happened to others with the same male and model. Others have reported issue causing whole sunroof glass to crack/break/explode. No warning lights or signs.

Went to open sunroof and the plastic rail that Kia uses broke causing the sunroof glass to derail. Not able to retract the glass back in. In addition to the guide rail failing the wind deflector also broke.

The head lights are focused/aimed too far up. Maneuvering around curves at night creates hazardous driving conditions due to the issue. There are dark spots where lighting should be.

Tried to open Our Sunroof and it went off the rails, sounded like something broke off while driving. When we went to close it, to see if it was an easy fix, it popped completely off and is now just bouncing.

Sunroof glass panel stuck when opening, broke from track and became unattached from vehicle. Safety risk if I had been driving at high speeds as the sunroof could have flown off of the vehicle and hit another vehicle. There were no warnings or prior issues to indicate the risk of problem encountered.

TELURIDE 2021 OWNERS MANUEL, PAGE 5-64, 5-63 AND THE KIA” FEATURES AND FUNCTIONS GUIDE. “PAGE 15, SHOWS DIRECTIONS FOR USING THE FCA, OR FORWARD COLLISION AVOIDANCE. BUT THERE IS NO SUCH SAFEY OPTION IN THE CAR. FURTHER THE DRIVERS ASSIST - - - FORWARD SAFETY OPTION, SHOW IN THE OWNERS MANUEL, IS NOT ON MY ONBORD SCREEN. THERE IS NO DISCLAIMER SUCH AS “IF SO EQUIPPED”. FOR ME THIS IS A IMPORTANT KIA FAILURE.

Harness and wires damaged and chewed by woodchuck causing multiple warning lights and malfunctions including headlight; turning signal and temperature to suddenly stop working, resulting in front wiring harness replacement and repairs costing over $7k in damage.

As I was driving down the highway in the rain, my check engine light came on and I was unable to accelerate my vehicle over 30mph and the speedometer stopped working. I was turning onto the road I live on, so I was able to make it home. I then shut my car off and turned it back on about 5 minutes later, and that issue was no longer happening. I had an upcoming appointment for an oil change at a Kia dealership, so I told the dealership about the issue. They told me that they hooked their computer up to the car and it was showing that there weren’t any issues showing and the only way that they would be able to see that there was an issue is if the vehicle was brought in while it was malfunctioning. Also, the mirror function on my vehicle where the side mirrors fold/unfold when locking/unlocking the vehicle, the mirror(s) don’t fold/unfold every time I press the lock/unlock button on m key fob. Another issue, my windows don’t roll/unroll when I try to use that function. I can sometimes roll the front window up/down while the rest of the windows won’t roll up/down. I then have to shut my vehicle off, open the driver door, then turn the vehicle back on. Sometimes the windows will work, sometimes they won’t. It’s an ongoing issue.

The sunroof track assembly broke when the sunroof was opened. Causing the sunroof to be stuck in the open position

Well, what I thought to be a solid build has succumbed to the known issues with this vehicle. The car has 17,7862 miles on it. I always follow the ‘severe’ maintenance schedule along with babying the heck out of it. I was driving the vehicle on city street, roughly 35-40mph when I got the Xmas tree of death light up on the dashboard (all the indicators went crazy), and a slight loss of power with engine and transmission. I shifted the gear shifter into manual so I could at least control the car and make it safely back home. Once I parked, I shut off the car and then turned it back on. The indicator lights turned off, however the check engine light stayed on. I swapped out the battery for a new one and that fixed the problem for a few hours until later that day the same thing happened again. At this point I know there is something more happening electronically that is not right. Hence the problem: The UB module assembly behind the dashboard needs to be replaced because it is defective (full disclosure, this is what I believe to be the issue, but will be scheduling appointment with dealer to have them look). Ah, but thank goodness for the Telluride forum that has brought to my attention many issues that I also experience with my vehicle. I too have a crack in my windshield that happened three months in (thankfully I have a film on the windshield that has kept it from spidering), I too have to hand wash or touchless wash car due to nightfall trim peeling (thankfully I have car c

On 7/8/23 I noticed the paint on my 2021 Kia Telluride peeling off. After some research, the peeling of the paint on Kia cars seems to be prevalent in several Kia models. I've made an appointment with the dealer for next week, 7/17/23. At this point, the vehicle has not been inspected regarding the peeling paint by the manufacturer, police, insurance representative, or other business. I've inspected my Telluride, and as of today, 7/10/23, the paint has only peeled off of the read door in one spot. I will include a picture.

I was pulling out of a parking lot going about 3 mph. There were no other vehicles around and the windshield cracked right in front of me. I called my insurance and explained to them the strange event that just took place, and they said that it would be a deductable of $500.00 or around $1000.00. Reasearch has proven that quote. The next day I went out to the car to start it up so the kids wouldn't be so hot. I watched the 6 inch crack from the day before, turn into a a 3.5 foot crack. Kia dealer says it's a rock chip so outside of warrenty. There is absolutly no way that a rock hit my windshield with no other cars around, and me going 3 MPH. I contacted Kia customer service, and was told that the dealer said it was a rock chip, therefore it was out of warrenty. At this point I am so terrifed to put my kids in that car, because look what happened when going at very sluggish speeds. On top of all of that, the replacment windshields are also prone to cracking, so all of us Telluride owners are between a rock, and a hard place. Someone, please look into this and force Kia to make it right to all of us who just bought a new family vehicle. I do have pictures of the windshield, however I cant upload them due to the very low upload space on this NHTSA website. Please reach out with an email and ill get them to you ASAP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Windshield cracked overnight with no visible chips or damage to windshield