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2016 Kia Soul complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Jun 4, 202457,000 milesCA

The contact owns a 2016 Kia Soul. The contact stated while driving out of the parking lot of an airport, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

Engine
Filed May 22, 202474,693 milesMD

The contact owns a 2016 Kia Soul. The contact stated that while starting the vehicle, the check engine warning light illuminated. The light disengaged independently; however, over time the warning light illuminated intermittently. The vehicle had been repaired twice; however, the failure persisted. The contact stated that one month after one of the repairs while driving approximately 20 MPH, the vehicle failed to accelerate as intended, lost motive power, and stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer nearby. The contact inquired about a possible oil leak being the cause of the failure. The vehicle was taken to the dealer after the first initial failure and was diagnosed with catalytic converter failure. The vehicle was repaired under Warranty. The contact stated that the failure reoccurred, and the vehicle was returned to the dealer where the spark plugs and ignition coils were replaced. After the third failure with the vehicle stalling, the second dealer diagnosed the vehicle and determined that the catalytic converter and spark plugs needed to be replaced, again. The vehicle had not been repaired due to the repair no longer being covered under the Warranty. The dealers were not able to confirm any oil leaks. The manufacturer was made aware of the failure and opened a case. The failure mileage was 74,693.

Service Brakes
Filed May 21, 202485,000 milesMI

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the brakes failed to work as needed. The brake warning light was illuminated. The contact was able to safely pull the vehicle over. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls. The failure mileage was approximately 85,000.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed May 17, 2024100,000 milesGA

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the catalytic converters needed to be replaced. The contact stated that the torque converters were replaced three different times. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

Power Train
Filed May 11, 2024WA

I have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I sometimes smell an electrical burning smell. When the battery gets down to an 18-mile range. it suddenly starts to drop dramatically. The car goes into a turtle mode and cannot even reach 20 miles per hour. KIA has issued an IMPORTANT SAFETY RECALL INTERIM NOTICE for this problem, and I contacted a KIA dealership to resolve the issue. According to the notice, KIA is supposed to replace the defective battery. I have put in three service requests, but I have not heard back from kIA after the initial contacts. I cannot drive this vehicle like this, and I am making payments on it. I am requesting assistance with this problem.

Steering
Filed May 8, 202466,100 milesCA

The contact owns a 2016 Kia Soul. The contact stated that the battery had been replaced under recall NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle started experiencing steering failure after the recall repair. The contact stated while driving 10-15 MPH, especially over uneven road surfaces, there was an abnormal sound like metal banging together coming from all four wheels. The contact stated that the sound was more pronounced near the front wheels. While driving approximately 35-45 MPH and attempting to turn the vehicle to the left or the right, there was a delay between the steering wheel turning and the wheels responding. The contact stated that there was a clanking sound coming from the steering wheel while turning to the left or the right. The contact stated that the steering wheel was loose and there was play in the steering wheel. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.

Air Bags
Filed May 7, 2024CO

On Saturday morning may 4th, I found the driver side window smashed in and lots of broken glass on street and in my car. I wasn't driving .. it was parked on atreet

Engine
Filed May 2, 2024NC

My vehicle is consuming a lot of oil. Two weeks after an oil change my oil was low. This can’t be safe at all. What can be done about this issue?

Engine and Engine Cooling
Filed May 2, 2024MI

Engine start failing becoause of the catalytic converter issues.

Fuel/Propulsion System
Filed Apr 27, 2024WA

The propulsion battery has so much degradation that when I drive on the freeway the "turtle" mode activated not allowing me to do freeway speeds with cars around me. It forced me to slow unsafely while cars were behind me, I had to react quickly to turn on my hazards and try to get the vehicle to speed up. If I was too slow or another driver was inattentive we would have been hit from behind by a vehicle going much faster.

Engine
Filed Apr 25, 2024NH

To whom it may concern my name is [XXX] I'm writing in regards to my girlfriends and I 2016 kia soul. we bought the vehicle in 2022 and the check engine light came on with a code for catalytic converter and there was a recall concerning the catalytic converter but I was told the recall got done in 2019 but obviously it wasn't done right or it failed again now kia won't do anything for me. you can contact me at [XXX] or email [XXX] thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed Apr 19, 2024OR

Kia is refusing to repair a 2016 Soul subject to NHTSA recall No. 23V-218.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Apr 18, 202491,283 milesGA

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was taken to the local dealer in 2022 for a Warranty upgrade on the catalytic converter. The contact stated that the vehicle was repaired, but the failure occurred. The contact stated that the check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,283.

Engine
Filed Apr 16, 2024FL

Vehicle entered limp mode on a dangerous rode in central Florida and would not accelerate over 20 mph. We had the vehicle towed 70 miles at the expense of $350 outside of coverage by our auto insurance. The dealership advised this was a failure of the catalytic converter which was just changed in Dec 2021 under a Kia recall campaign. They’re now saying it is not under warranty as they only cover 12 months 12,000 miles.

Engine
Filed Apr 13, 2024WA

Intermittent problem with acceleration. Very occasionally, 200+ miles between episodes, while accelerating, the car slows down. When this happens the gas pedal fades similar to brake fade when brakes are about to fail. It lasts 2-3 seconds and then returns to normal. There are no error codes. Has occurred while driving on the freeway and when accelerating from a stop. There have been 5-10 incidences of this in the past 12 months, because the problem is so intermittent, mechanics are unable to reproduce it. We have replaced the throttle position sensor The local Kia dealer and independent mechanics are unable to shed any light on why this may occur. An internet search found other owners of Kia cars with similar complaints

Engine
Filed Apr 13, 2024FL

Reoccurring check engine light for the omissions system. Damage to the catalytic converter, diagnostic codes. Poor gas mileage and abnormal engine combustion. Oil is burning extremely fast in engine, having to get oil changes more frequently. Incident where vehicle was driving, came to a complete stop and would not accelerate in the middle of heavy traffic. Had to replace all 4 fuel injections and spark plugs due to how ineffective the GDI engine runs.

Electrical System
Filed Apr 8, 2024GA

Bought car in March 2023, two days after purchasing the light came on with code 0456. Which is a small evap leak. Got multiple fixes with various mechanics including dealer. And no one can figure out what is wrong with it. It shows as a permanent code not allowing for emissions. Spent thousands and called corporate Kia and they were no help. So car had a permanent code which seems to be an electrical issue from computer not sensing the right thing as the car drives perfectly fine.

Engine and Engine Cooling
Filed Apr 8, 2024161,000 milesNC

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who observed that the engine was knocking, and diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but did not assist. The failure mileage was 161,000.

Engine
Filed Apr 4, 202471,667 milesPA

The contact’s son owns a 2016 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle shifted into LIMP Mode. The contact stated that the knock sensor warning light was illuminated. The vehicle was taken to an independent mechanic who confirmed and cleared the LIMP Mode status for the vehicle to be driven to the dealer. The dealer diagnosed the vehicle, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired. The contact stated that knock sensor warning light became illuminated again and the vehicle was taken back to the dealer. The contact was informed that the engine needed to be replaced due to piston damage. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as a possible solution; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 71,667.

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Apr 3, 2024100,000 milesVA

The contact owns a 2016 Kia Soul. The contact stated that after turning on the vehicle and shifting into reverse, the vehicle turned off independently. The check engine warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed that the Knock sensor needed to be replaced. The vehicle was repaired; however, the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was repaired. The vehicle was taken to an independent mechanic for routine service and the contact was informed to take the vehicle to a local dealer due to the vehicle having an engine knock. The vehicle was taken to a local dealer where no cause for the failure was found. The contact stated that the check engine warning light illuminated again, and the vehicle stalled while driving at various speeds. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Engine
Filed Apr 3, 2024ME

Catastrophic engine failure. 2016 Kia soul 2.0, (120000 miles) traveling 35 mph when the check engine light started blinking and the engine started making a rattling sound. Engine lost power and had trouble accelerating. If I was in an intersection or pulling out in front of on coming traffic it could have caused a sever accident. Kia needs to be held responsible for this common engine failure. It has been reported and complained about numerous times on multiple websites and Kia says it is not their problem. Please investigate Kia motors. Thank you.

Engine
Filed Mar 29, 202490,000 milesCA

The contact owns a 2016 Kia Soul. The contacted stated that the check engine warning light illuminated; and the contact's parents took the vehicle to the dealer where it was repaired; however, the check engine light remained illuminated. The vehicle was taken back to the residence and the contact took the vehicle to the dealer where it was diagnosed with a catalytic converter failure. The contact found info of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Electrical System › Alternator/Generator/RegulatorCrash1 injured
Filed Mar 22, 2024150,000 milesVA

The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the battery, steering, and ABS warning lights were illuminated. The steering wheel then seized. The contact stopped the vehicle in the left lane of the highway when another vehicle sideswiped the passenger side of her vehicle and fled the scene. The air bags did not deploy. The contact experienced sore body pains, but medical attention was not received. No police report was filed. The contact activated the hazard lights, and the vehicle shut off after an hour of idling. VDOT arrived on the scene and attempted to jumpstart the vehicle, but the vehicle was unable to restart. The vehicle was towed to the dealer, where it was diagnosed that the alternator and battery needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

Unknown or Other
Filed Mar 19, 2024MA

Kia issued an interim recall on ([XXX]) for a potential battery fire: [XXX] It has been 10 months; I called Kia and they have no remedy and no ETA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Fuel/Propulsion System
Filed Mar 19, 2024FL

Within the first year of purchase, vehicle was emitting large amounts of smoke from tailpipe while going uphill while accelerating. The smoke would completely envelope the car behind. Mr. Friendly Kia (now Ken Ganley Kia) of New Port Richey, Florida, would not repair because "they could not reproduce the event in their shop". I made several requests to fix the problem. Vehicle eventually started to have lessened power upon accelerating from a stop light. Took it to other repair shops, since Kia wouldn't fix it, but vehicle did not produce any repair codes. Vehicle was always serviced with oil changes, etc. In 2022, with acceleration issue getting much worse, vehicle ran completely out of oil, but didn't produce any oil light or codes. Oil started appearing very dark, blackish. Late 2023, and several trips to repair shop later, still with no codes, vehicle started to exhibit periodic flashing oil light while driving, but upon oil check oil showed full. Vehicle does not seem to shift passed 2nd gear, and makes banging sounds below the middle passenger's side underneath the car if foot pedal is pushed more than halfway down. Vehicle would not accelerate over 40 mph, which reduced to 25-30 mph in Feb 2024. Very dangerous! Gas mileage dropped to around 5-10 mph. Took it to the shop again, and no codes. Replaced parts piecemeal such as spark plugs, coils, battery, etc. All along, still producing the periodic smoke out of the tailpipe. Called Ken Ganley Kia again in Feb 2024. They s

Engine
Filed Mar 14, 2024OR

I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceleration when barely hitting the gas and trying to shift because it is a manual and loss of power on first and second gear, like it was going to stall out without even rubbing the RPMs to get it to move. I did some research found out that there was multiple recalls on the catalytic converter and it’s causing a fire the ECUs and also the antitheft system so I am a single mom. I work constantly and my only vehicle with 4kids, so a full month mark my Oil light all of a sudden started coming on but flickering I pulled over there’s no smell of burning oil no leaks no high temp I checked my oil stick. It was fine a thick drip on it. I Thought everything was fine, but the light still kept coming on and flickering when I would accelerate it would go off when I would decelerator push clutch in it would stay. I called kia dealer had it taken, did the recall orders on it but they told me they wouldnt do an oil check or do a code diagnostics for it unless I paid over $200 for just that diagnostics after they did all the recall orders I picked up the car over a day later. started having misfires the c

Engine
Filed Mar 11, 2024CA

UNKNOWN. I was driving uphill on the freeway and the vehicle was decelerating rather than accelerating. The vehicle was sluggish and there was a noticeable loss of power and a ticking sound coming from the engine. There was no warning lamps or messages. I took it to the workshop for diagnostics and was informed that the catalytic converter was clogged and affecting the exhaust. I have been told that it would cost approximately $3800 to repair.

Engine
Filed Mar 9, 2024FL

Engine loss power when driving, specially when going up on bridges way. If I’m driving 30mph then get to 20 mph even less. Since that, it’s been bad

Engine
Filed Mar 5, 2024MN

The PCP valve is coming apart causing the vehicle to lose oil. There is wet oil on the spark plugs. Oil is getting into the cylinders. The catalytic converter is clogged. The engine is having issues which I will find out more about soon. The car is still in the shop. I had to leave it 2.5 hours away and find a ride home because the car would not accelerate over 40 mph on my way back from a trip. I almost got slammed into on a hill on the highway TWICE because the car would not speed up. It has been in the shop for this same issue three times. All three times it gave out on me on the highway. There was NO engine light or light on the dash any of the times it failed me, and there have never been any codes. This issue falls under the recall even though my VIN does not. At the current shop visit I have been told my catalytic converter and possibly engine must be replaced. I am already up to $650 in diagnostic fees for this shop visit and have spent over $800 the last two visits to the shop for this issue . This car is only EIGHT years old with just over 100,000 miles. I have included receipts from the last two visits. The car is still in the shop for the current visit. I will not be paying to replace the catalytic converter or engine. Kia needs to step in and do what is RIGHT.

Engine
Filed Mar 4, 2024NC

The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle stalled. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact received an unknown recall notice for piston rings and engine rod bearing failure. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced. The vehicle was repaired; however, the vehicle failed to start 3 months later. The vehicle was towed to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. The dealer charged a repair fee. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The failure mileage was unknown.

Engine
Filed Feb 27, 2024AL

My daughter was taking my son (her little brother) to school on 2/6/2024 and as she starts uphill she starts noticing she was loosing her speed. They have to pull over on the side of a busy interstate to call me i get to them the car is running rough and sounded like it was missing or like the exhaust was muffled or clogged no check engine light was on but in have a diagnostic machine you plug in to the car and tells you what is exactly going without a check engine light having to be on an it said it was catalyst system.

Engine
Filed Feb 26, 2024SC

There was a recall on my engine in 2019 two years prior to me owning the vehicle. 2/20/24 my check engine light came on and my vehicle would not accelerate over 40 mph. It left me stuck in my work parking lot. I had it towed to a mechanic and they said it was the knock sensor that I had updated 6/27/23. They told me I needed a motor replacement. The car was owned by three dealerships prior to me purchasing the vehicle but no repairs were done according to the consumer report. Nothing was notified to me that there was a recall or recall extension and needed to be addressed prior to 150k miles.

Engine
Filed Feb 22, 2024PR

Attempt to start engine, it started making metal noises. I have done all its maintenances and the last one was two months ago. No warning lights have been displayed.

Vehicle Speed Control › Accelerator PedalCrash
Filed Feb 21, 2024195,000 milesAZ

The contact owns a 2016 Kia Soul. The contact was parking the vehicle when it inadvertently accelerated resulting in crashing into a store. No warning lights were illuminated. The contact mentioned that the brake pedal was depressed and that the accelerator pedal was not accidentally depressed. The vehicle was towed to a tow yard where the insurance company adjusted the vehicle's exterior damage. The vehicle was later towed to Caliber to assess internal damages. The air bags in the vehicle failed to deploy. There were no injuries and no property damage. A police report was filed. The contact notified the manufacturer of the failure. The failure mileage was approximately 195,000.

Engine and Engine Cooling
Filed Feb 20, 2024120,000 milesWA

The contact owns a 2016 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle began to shake, after which the vehicle lost motive power and was unable to accelerate above 30 MPH. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Engine
Filed Feb 15, 2024SC

Car is burning oil, catalytic converter is failing, engine is failing, as with several hundred thousand of this year, make and model, yet mine does not seem to be covered by the recall

Engine
Filed Feb 14, 2024CA

I was driving in Los Angeles going home from my new job. My car (100K mi) started making noises and seeming to lose power. No dash warning lights, have done ALL regular maintenance and ALL recalls including knock sensor. Was barely able to make it to the shop that changed the oil recently and there was no oil! Towed it to the dealership and they filled up the oil and said I needed a sealed oil test and drive it for 1000 miles. So while doing that, my car was stolen (2nd attempt this year...this time successful). Got car back and took to same dealer for repair. They had it for 50 days to fix ignition and window. Guess they never checked the oil test. Said car go-to-go and repaired. Took it back after the repair to finish test and they told me "No oil, engine ruined...piston rings. Needs new engine for $10k" (my car worth only $5k) They never tested for warranty qualification. Added oil and drove away from that dealer. Contacted K** Consumer Svc and got a case #. Soon car heated up and shaking-got stranded and towed again. Towed it to second/different dealer and they told me to pay $3k for spark plugs and no problem with engine. Car there a week and K** Consumer Svc could never get a response from this dealer. This dealer said I could drive it off the lot. NO OIL LIGHT ever came on. No dealer wants to fix it. No one cares that I have been stranded! Jeopardizing my new job. What a disaster! No one wants to help fix this. No one should be alone and stranded on a roadside! in L.A?

Unknown or Other
Filed Feb 10, 2024TX

Kia issued a safety recall for battery (thus is an all electric Sol) and we dropped it to the dealer for repair. Since then Kia has replaced the battery and updated software several times with no results. We continue to receive a battery warning and unable to charge the car. The car has been with the dealer multiple times for the past 6 months. the most recent visit it is with them since Dec [XXX]. We are left in a situation with no car for our 16 year old as she is not allowed to drive the loaner car or any other rental . Continued follow up with Kia consumer affairs has provided no feedback and communication. The dealer has also indicated that there are several such cars at this dealer and others around the country. We need a solution immediately and need our car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Fuel/Propulsion System
Filed Feb 5, 2024MI

Catalytic converter failing. First began failing in December 2023. Took to have serviced. Told to put cataclean in my gas tank. Check engine light went off. Check engine light came back on again. Same code for catalytic convertable. Was told that it was a possible O2 sensor, or possibly be the catalytic converter. Then I was notified other 2016 Kia soul have had the exact same issue with a faulty Cadillac converter failing and effecting performance and causing engine damage. This was a Kia dealership that notified me of this. However even though I have a 2016 Kia soul, and there’s already a recall on Catalyatic converters for 2016 Kia soul, I was told I’d need to pay out-of-pocket for a new catalyatic converter because my car wasn’t on the recall list. Other models the 2016 Kia soul have also failed. The recall needs to be extended to all models of the 2016 Kia soul. This is a bigger issue than Kia is admitting. Because the dealerships all know that the 2016, Kia souls have faulty catalytic converters. The dealership sold me the 2019 Kia soul back in 2021 and did not reveal that. There was a major issue with the catalytic converters for all the Kia soul 2016 models. They simply told me there were no recalls, but that didn’t mean that it wasn’t gonna pop up with issues for this model because they’ve had issues. Of course this was not revealed by the sales person, but rather the service department manager when I begin having issues with my 2016 Kia soul for other things. Now th

Engine
Filed Feb 4, 2024CA

2016 Kia Soul (50300 miles):The day after service at dealer car emitted smoke from tailpipe, which it had not at any time before. They diagnosed with borescope as cylinder scoring and needed engine replacement. I bought it used so 5 year warranty was expired. I contacted Kia America, who had spoken to dealer, and was told warranty was expired. I towed it back home. I could drive it but emits lots of smoke and will seize at some point and cause a safety hazard to me and others which Kia seems fine with. For now it safely parked unless it spontaneously catches fire as other Kia's have done. It has the NU 2.0 engine which, as you are aware, has a history of disastrous issues and lawsuits regarding the combustion chamber, including rod bearings, piston rings and excessive oil consumption. These problems can cause death and injury through fires and stalled engines. They should not be allowed to specify individual parts for recall, when any defective part in the combustion chamber can cause total engine failure. A safe engine, when maintained at a dealer should not need replacement after 7 years and 50000 miles. These problems come to light after several years and had I known about them I never would have bought a Kia. I thought their 10yr warranty was because they believed in their quality not because they knew customers were going to need it. I have now seen the complaints and TSBs that have been issued regarding this engine and Kia has not chosen to do the right thing without be

EngineFire
Filed Feb 1, 2024CA

INCIDENT: [XXX] Driving from [XXX] to [XXX] Notice a slight gasoline smell in the car. I figured it was traffic smog. [XXX] I noticed the inside of the car still smelled of gasoline. Looked up on Google to see if this was an underlying issue. My quick search led me to believe that it was severe. Firestone Complete Auto Care [XXX]: After a quick lookup on Google, I called my local Firestone via Bluetooth to see if they had an opening today. When I talked to a worker describing my concerns, they told me there were no openings that day and that tomorrow ([XXX]) they were available. I booked an appt for [XXX] at 10 a.m. When I finished talking to FireStone, I was driving through [XXX] . Driving through [XXX] to get back home ([XXX]): I stopped at a light that intersects between [XXX] and [XXX]. I noticed that the hood had smoke coming out and saw flames. I quickly grabbed my important belongings and tried to direct traffic behind me to go around me. I called 911, gave my location, and described the incident, and then they called the fire department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Jan 30, 202495,000 milesNC

The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, there was an abnormally loud sound coming from the catalytic convertor. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling), and the vehicle was taken to a local dealer, where it was diagnosed that the Catalytic Overheating Protection Engine Control Unit logic needed to be replaced. The vehicle was repaired; however, the check engine warning light remained illuminated. Additionally, the vehicle failed to start. The contact stated that the catalytic convertor had failed. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was made aware of the failure The failure mileage was approximately 95,000.

Engine
Filed Jan 28, 2024AZ

I went in to Kia Dealership in early 2023 because my Catalytic Converter was popping up on the OBD computer. I saw that it was under recall. So i scheduled a recall appointment with a Kia Dealership near me. Now months later, the CAT is popping up on OBD computer again. I scheduled another appointment with kia but they told me that they wanted to charge me $109 to look at me car and also that since all Recalls have been completed that they wont change my cat under recall. So I have no idea what they actually did to my car but they never replaced the catalytic converter that was under recall. and now i may be stuck having to pay for this issue my self

Engine
Filed Jan 26, 2024FL

The engine and catalytic converter failed while driving on the highway started slowing down and making a sound

Engine
Filed Jan 17, 2024CA

Kia didn't thoroughly inspect my car in response to recall 19V101which would have caught a damaged catalytic converter. Kia updated the code in 2019 but did not replace my catalytic converter and is now unwilling to honor the recall repair necessary. My catalytic converter is now damaged with the same symptoms identified in the recall. Kia is insisting that I cover the costs associated with the repair.

Engine
Filed Jan 16, 2024AZ

Engine stalling/losing acceleration. Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. The engine stalls and loses acceleration spontaneously during driving. This will lead to a failing O2 sensor, not sure which comes first. My car would lose power on the freeway and making Left hand turns leading to near crashes. The problem has been confirmed by a repair shop. No warning lamps were triggered not sure if this is also part of the problem, it does not trigger a warning light.

Engine
Filed Jan 10, 2024NJ

My family decided to purchase a 2016 Kia Soul and it was a great car until it stalled on me on a highway, and funny enough I was helping my father on his vehicle on the highway. I had this car towed to Raceway Kia at Freehold NJ , who provided a KDKS software update to the engine. A short time later, the car had to be sent again and they performed an oil consumption test. By this time, my car was near the warranty expiration of 100k and they stated that since I performed this, that if there were problems with my vehicle, they would fix it. Fast forward and now I am experiencing a knocking in my car and it is losing acceleration/ power. I sent my Kia Soul to another dealer, Matt Blatt Kia at Toms River. They diagnosed the engine and stated that there were no engine problems or codes and that I need a new catalytic converter that costs over $3000. This is not fair because there is research that supports that because there is engine problems with this model, this could contribute to catalytic converter problems. I am aware there is an ongoing settlement that qualifies my 2016 Kia Soul, and know that others have had their engines replaced. Links: [XXX] [XXX] What should I do next? I do have the receipts with line by line itemized suggested repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed Jan 5, 2024SC

Certainly. I own a 2016 Kia Soul, and recently I've become aware of some serious issues with the vehicle that are deeply concerning. It has come to my attention that the car is experiencing piston damage, which could potentially result in engine stalling, thereby significantly increasing the risk of a crash. Furthermore, there is a possibility that a broken connecting rod may puncture the engine block, leading to the escape of engine oil. This could not only cause significant damage to the engine but also poses a serious safety hazard. In the worst-case scenario, the leaking oil may come into contact with the hot exhaust system, significantly increasing the risk of a My 2016 Kia Soul has been causing me a lot of trouble. Every 5-6 months, it needs a tune-up, and it frequently starts making loud noises from the engine. The car also has a concerning habit of skipping, and at times, it won't go faster than 20 miles an hour. This unreliable performance has put me in dangerous situations, including being side-swiped due to the vehicle randomly cutting off while driving. In an effort to get to the bottom of these issues, I had a diagnostic test run on the car, and the results were troubling. The codes that came up include P1326 for the glow relay stuck on the power train system, as well as anti-lock codes What is particularly distressing about this situation is that despite the severity of these potential risks, Kia of Pendleton has refused to address the issue and rectify the prob

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Jan 4, 2024147,360 milesOH

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was experiencing abnormal oil consumption. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that oil was leaking into the catalytic converter. The vehicle was taken to another independent mechanic, where an oil change was performed after two weeks. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 147,360.

Engine
Filed Jan 2, 2024TX

Unknown had check engine light come on scanned at O'Reilly came up with recall # SC176 but searching VIN said its not effective

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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