2015 Kia Soul complaints

Vehicle was equipped with a major default making the vehicle extremely easy to steel. Because of this flaw, my car, along with thousands of other Kias in my neighborhood, are being stolen at an alarming rate. The financial burden this is creating is out of control. Kia and Hyundai must be held responsible and find a way to fix this defect. There is not enough manpower in the police stations to keep up with the 2,500% increase in thefts so far this year. Nor are there enough mechanics and parts to fix these damaged cars. It is out of control and needs to be addressed.

Bought the car from a used car dealership with just under 100k miles, were not made aware of the recall on the vehicle and within 7k miles car engine seized and was found to be 4 quarts short of oil with no leaks. No prior knocking or engine lights appeared, and car stalled on the highway. Luckily, no one was injured and all we did was lose $10K.

The contact owns a 2015 Kia Soul. The contact stated while driving 65 MPH, the engine started knocking and the vehicle independently shifted into limp mode. The contact also stated that the check engine and tire pressure warning lights started flashing on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where they initially informed her that her vehicle needed an oil change; however, metal shavings were found in the oil reservoir. The contact then called the dealer where she had NHTSA Campaign Number: 20V750000 (Engine) repair performed. The service advisor linked the failure to the recall. The service manager could not help with the repair and referred her to the manufacturer. The manufacturer has notified of the failure and the contact was informed that she would receive a callback. The contact was also referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was 151,112.

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, she noticed that the check engine waring light was illuminated. The contact took the vehicle to the local dealer to inspect the vehicle however, the warning light was off prior to arriving at the dealer. The dealer informed the contact that they would not be able diagnose the failure if there was no warning light illuminated. The contact retrieved the vehicle and continued to drive the vehicle. On another occasion while driving 60 MPH, the vehicle decelerated to 30 MPH independently and failed to accelerate above 30 MPH. The contact pulled over to the side of the road and waited for several minutes before driving back to the residence. The contact stated that the failure persisted. The vehicle was taken back to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

Had the catalytic converter replaced in August 20, 2020 at Nalley Kia in Lithonia, GA. And one year later while driving on the highway about 60 mph., I heard a knocking sound coming from the engine. Then after taking it to Sons Kia in McDonough, GA and now they are telling me that I need another one, after getting it replaced one year ago.

Car had knock sensor update about 11/20…. Car started to burn oil. Did oil consumption test but cause it didn’t use more then 1quart per 1,000 miles it’s fine….. The car felt like engine was under a load. Straining rpms jumped up. No acceleration. Flashing engine light to steady on. Car started to shake and buck. Pulled over had it towed. My guess is cat got clogged cause engine burns oil and now has lead to engine failure. Failed at 93909 miles

The contact owns a 2015 Kia Soul. The contact stated while driving 72 MPH, she became aware that the vehicle was overheating with the high engine temperature warning light illuminated. The contact pulled over to the side of road to let the vehicle cool down. The contact then restarted the vehicle and heard a loud knocking noise coming from the engine. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the vehicle with engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Vehicle is rapidly consuming oil, regularly burning through all 5 quarts of oil within 2,000 miles of an oil change.

The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.

Complete engine failure at around 97,000 miles. Car is available for inspection. While traveling 35mph, the vehicle lost power and had to be pulled to the side of the road. Check engine light came on. The car had the catalytic converter changed recently by Kia of Dayton. The car had burned oil at an alarming rate. The car, after pulling to the side of the road, was then driven a couple miles back to my home at around 15mph as that's all it would go. Manufacturer, police, and insurance has not inspected. The problem has not been inspected by dealer or independent service center. The car had no check engine lights previously.

The contact owns a 2015 Kia Soul. The contact stated while his son was driving at 55-65 MPH, the vehicle inadvertently stalled. Several unknown warning lights were illuminated. The contact stated his son saw smoke coming from underneath the hood of the vehicle, however, he could not exit the vehicle as he was in the middle of the highway. The contact stated his son was able to exit the vehicle with the assistance of the highway police patrol. There were no injuries sustained. A police report was not filed. The vehicle was towed to the dealer who diagnosed that the engine had failed and the failure was related to the recall for NHTSA Campaign Number: 20V750000 (ENGINE). The dealer also informed the contact that they could not complete the recall repair as the contact was a second vehicle owner. The manufacturer was made aware of the failure and advised the contact that the failure was not related to the recall. A case was opened. The vehicle was not repaired. The approximate failure mileage was 88,890.

Put car in reverse and camera worked normal. when placed in drive camera contuined to stay on so i was drivieng with the camera showing me my back end . i feel this is dangerous. arrived at destnation and placed in park, turned car off and camera still was on with no key. i was in disbelife so i took a pic of the camera and me holding the keys up dealership stated on 7-19-21 fixed recall sc176 which after speaking with them they stated they updated the system per the recall, however i believe that they did not check out what was requested by kias recall . purcheesd car 7-31-21 2 days later code 420 came up it is stored in memoryu so not the 1st time and car drives like crap , and today found out the cataltic converter and all of it needs replacing. 2200. so either the dealership or kia is following thru. or the dealership is a crook. prior to taking in today i notifed dealership the came and got care , returned it a day later saying problem fixed, discovered they put in coverter cleaner and never even put caar on the lift

Unknown. Catalytic converter code with check engine light.

A recall was done for the Catalytic converter recall work did not fix the problem the converter was replaced and 1 1/2 years later the converter melted and broke off inside which caused damage when it clogged the flow of air when I went to enter the freeway I lost all acceleration and had to be towed it took out the muffler the converter was replaced again and the muffler but the check engine light came on again after less than right hours from leaving Kia when I returned it back to Kia to have the check light read it was the timing chain intake outtake system which was most likely caused from the Catalytic converter melting and breaking apart sending the sut in places that it shouldn't be in the engine

The contact owned a 2015 Kia Soul. The contact stated that while driving at 65 mph, the vehicle stalled then the contact saw on the rearview mirror that there was smoke coming from the rear of the vehicle. The contact pulled over and a bystander helped open the hood of the vehicle. The passenger side under the hood had caught fire and the contact attempted to put out the fire with soda when antifreeze from the radiator was spraying and splashed onto the contact. The contact was able to move away before the vehicle exploded but was hit by glass shards from the windshield. The fire department was able to extinguish the fire. A fire department report was filed. No medical attention was received. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.

2015 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT RELATED TO REPAIRS MADE RELATED TO SAFETY RECALL. THE CONSUMER STATED THERE WAS A LEAK CAUSED BY A DEFECTIVE VALVE COVER GASKET.

My engine oil is running completely out (has happened a few times now) long before it is due for another oil change. Several times I have taken it in to a mechanic, and was told that my car is just burning up the oil very quickly; no leaks have been detected, and I have been told I need to notify the manufacturer. I first noticed the issue when braking, and my oil light would flicker on and off. I originally thought it was some electrical issue, but it turns out my oil was just completely empty. Pretty dangerous, considering it can excessively heat up the engine and eventually lead to a fire (which I have read about happening on numerous occasions with other Kia Souls).

While driving, my 2015 Kia Soul lost all power and I had to coast it into a parking lot. Immediately, I checked all fluids and nothing seemed out of the normal. Had to have my vehicle towed to a garage. Upon a mechanic inspection, cylinders #1 and #4 lost compression. This car is only 6 years old and is welled maintained. I do not know how this happened or know how 2 cylinders lose compression at the same time. Gateway Kia in North Brunswick, NJ told me there is nothing they can do. I find it hard too believe that a 6 year old car with only 95,000 can just die. PLEASE HELP!

The contact owns a 2015 Kia Soul. The contact stated she had to add additional oil to the vehicle two weeks before needing the maintenance on the vehicle. The contact stated no warning light was illuminated. The contact stated that she did not locate any oil leaks. The contact took the vehicle to the local dealer, and it was diagnosed with needing an oil consumption test to be performed. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.

MY STABILITY CONTROL LIGHT CAME ON, THE CAR STARTED JERKING, THEN SHUT OFF COMPLETELY AT THE REDLIGHT WHEN I STOPPED, I RESTARTED IT AND THE LIGHT WENT OFF, CAR RAN FINE, BUT IT HAPPENED AGAIN AND AGAIN, TOOK TO THE SHOP THEY TOLD ME TRANS WAS FINE, NO CODES ON THE DIAGNOSTIC BUT IT IS STILL HAPPENING, THE MECHANIC TOLD ME I NEED WHEEL BEARINGS REPLACED I PAID FOR THAT, NOW THE LIGHT IS STILL COMING ON AND THE CAR DOESNT START UNLESS YOU TURN IT OFF AND TURN IT ON AGAIN.

I was driving on freeway when another car got my attention a fire had started outside (backside) so I thought I better pull over and my brakes wouldn’t stop. By this time the fire was entering the vehicle. I saw it in my backside so I acted quickly and pulled emergency brakes and jumped out before car went up in flames. I am thankful to be alive and walk away from such a frightening scene. However this is not normal and feel like this could’ve been avoided. I am notifying you so other Kia Soul drivers don’t experience anything like this.

The contact owns a 2015 Kia Soul. The contact stated while driving at low speeds and accelerating the vehicle was pulling. The contact stated that while her daughter was driving there was an undetermined abnormal sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the catalytic converter needed to be replaced. The vehicle was taken to the local dealer but was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have known the brake pads were low if they did a thorough inspection. I was laughed at. I told the man that I was going to report them to the Better Business Bureau. He then told me to bring it to Kia. I told him it was at my mechanics and I no longer trusted their technicians to do the work on my car. Had my breaks failed I could've had a very serious accident. June 24, 2021. I had my intake gasket repaired by my mechanic. My car drove fine until I was exiting the highway. It started to lose power. I barely made it off the highway when it stopped. I contacted my mechanic and they were able to get it started to get it back to the shop. After he took a further look at it, he advised me to contact Kia to run a diagnostic which I did. They charged me $80. They then confirmed what my mechanic stated the issue was. Kia wanted to charge me over $1000 for the work. I don't trust them to do the work as well as not having the money. My mechanic repaired the vehicle but it was still doing the same thing. He spent hours trying to figure out what the issue was. He told me Kia needed to find the issue. I contacted Kia on July 7th and spoke to Jack in their service department. I asked him to have his technicians call my mechanic so they coul

Accelerator is beginning to catch at three distinct points when pressed halfway down or greater. The accelerator seems bent and proceeding in accordance with these recall codes: NHTSA 15V123000 and Kia SC116. These codes are for 2014-2015 Kia Souls manufactured until January 8, 2015; mine is a 2015 Kia Soul but was manufactured shortly after that date. There were no indicator lights related to this issue. Weston Kia in Gresham, OR refused to even examine the issue without a $130 diagnosis, guaranteeing nothing but diagnosis--then I'd pay for parts and labor--despite them being aware of this issue with 2015 Kia Souls. I contacted Kia directly while at the dealer and they refused to cover the diagnosis fee or acknowledge the recall being for the same model year. Customer service said, and I quote, "Well if the pedal falls off, make sure to take it in for service." I couldn't help but laugh at her.

The contact owns a 2015 KIA Soul. The contact stated that the vehicle was consuming a quart of engine oil for every 1,000 miles, without warning. The contact also stated that the coolant would evaporate without warning soon after refilling the coolant reservoir. The vehicle was taken to an independent mechanic who confirmed the oil consumption issue. The mechanic referred her to a dealer. The contact took the vehicle to an unknown dealer where an oil change was performed, and she was instructed to return every 1,000 miles to check the oil level. Upon checking the oil level after 1,000 miles, the contact became aware that the oil level had not changed. The contact was concerned that the dealer had overfilled the engine oil. After another 1,000 miles, she noticed that the vehicle had consumed another quart of oil. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 91,000.

The connecting rod bearing failed resulting in the engine failing. The engine is still in the car at the dealership awaiting approval from KIA to replace it (they are currently refusing). The engine failing while the vehicle was being operated placed me and other motorist in danger had I not been able to get it off the road immediately. The connecting rod bearing failure was confirmed by the dealership. No, the vehicle has not been inspected by anyone else besides the service techs at the dealership. It is unknown if any warning lamps or messages appeared before the failure.

My 2015 Kia Soul had a recall for the Catalytic Converter, which I was Never informed of. My check engine light came on and I took it to get checked, they told me the trouble, my husband was a mechanic so he checked id there were recalls and to find out there was one on the catalytic converter, I took it to the dealership of March in 2021, they fix the catalytic converter and changed it. Only to find out that my entire engine was ruined because of the damage from the catalytic converter. My car stalled on the freeway going 65 miles an hour with my daughter in the car. We were almost hit by a semi truck, I took it back down to the dealership after the check engine light came on told them it was stalling. They charge me for a fuel sensor and said that was the problem. I took a back down to the dealership because it was continuing to Saul after that, call the recall Center for Kia and I was told by a representative that I would be getting a new engine. When I went down to the dealership to get the new engine they told me that was incorrect and I have still not gotten my car back after two days. The dealership has yet to call me either to tell me what exactly is the issue with my car

My car started making a loud noise and the car would not accelerate as I was returning home on the highway. I was driving home on I-75 South when my car started to slow down and it was very hard to accelerate and was making a loud noise. I made it to the next exit off Sharonville Rd and made it into a gas station. I opened the hood to check the oil and it was extremely hot and smoking. I had to wait until it cooled off and put in some oil to try to make it on home. The check oil light was not lit which didn't even provide any indication that my car was out of oil during the 1/2 hour drive. I do not feel safe to drive this car, since this incident. I took it for auto repair immediately the next day. Please help with assistance with this issue.

I was driving and check engine light went on , drove to Pride Kia where this car was purchased. Before check engine light went on car started to decrease in acceleration. And some smoke could be seen once or twice upon acceleration. Car has been at Pride Kia for 15 days and have not been told what the problem is. This 2015 Kia Soul was was taken in at Pride Kia for a product improvement on December 2020. And on February 2021, there was a recall SC200, to check engine. Currently there are two recalls for a 2015 Kia Soul. One is for a catalytic converter 19V120000. The problems described in this recall are very similar to the problems of the Kia Soul I drive. Also, recall 20V750000, is similar to the engine problems of my Kia Soul. Upon inquiring about the Kia Soul engine problems, I was informed that it seems likely it could be catalytic problem Since the check engine light is blinking, this demonstrates a catalytic problem and not a sensor problem. The stalling of the engine also has taken place when the ISG feature Is on. I asked the Pride Kia dealer service department and they said keep driving it nothing. Thank you, Al DiCenso

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact took the vehicle to a local dealer to have the recall repairs completed. The contact stated on March 5, 2021 while driving 30 mph, the accelerator pedal was depressed but failed to accelerate. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed both front and rear catalytic converter needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was repaired. The contact stated on April 29, 2021 while driving 80 mph, the vehicle seized. The contact stated no warning light was illuminated. The contact was able to glide on neutral to a stop. The contact towed the vehicle to an independent mechanic and was informed the engine was needing to be replaced. The contact associated the failure with NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact towed the vehicle to the local dealer for diagnosis and repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.

The contact's daughter owns a 2015 Kia Soul. The contact stated while her daughter was driving 45 mph when she heard abnormal noise and saw smoke exiting from the front of the vehicle. The contact stated multiple warning lights were illuminated. The driver was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic where it was diagnosed with needing the engine to be replaced. The driver called the local dealer and was referred to the manufacturer. The VIN was associated with NHTSA Campaign Number: 20V750000 (ENGINE). The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure and they would not honor the recall. The failure mileage was approximately 101,027.

I received a recall notice from Kia. The notice said the engine may catch fire because of oil leaks and a Kia dealer would inspect the engine. The Kia dealer mechanic said there was no oil leak, though he noted oil on the valve cover (3-31-21). He also said one ignition coil spring was damaged. When I took the car to my mechanic, he said all the coil springs were soaked with oil due to a defective valve cover gasket. He replaced the gasket and the coils. I submitted documentation for all the claims in this note to the Kia Consumer Assistance department. They said I would have to wait 2 months for a response. I waited 2 months and have received no response. Sincerely, Joe Saccaro. What component malfunctioned? Valve cover gasket. Available for inspection upon request? Yes, I have all the parts. How was your safety or the safety of others put at risk? Engine fire. The NHTSA required the recall. Has the problem confirmed? Yes, by a certified mechanic. (Document included,) Has the vehicle or component been inspected by the dealer. Yes, the dealer mechanic confirmed the leak (attached) but did not say the valve cover gasket needed replacement. Were there any symptoms of the problem prior to the failure? Yes, oil on the engine cover, as noted by the Kia Mechanic. (attached)

2015 Kia Soul engine failure with approximately 71k miles, Jan 1029. This particular VIN was not part of a prior recall. A recall was issued after this date to request owners of these particular vehicles to bring their cars in to the dealership to have them checked and a possible software update to prevent engine failures. What recourse do I have as there is not a recall for my particular VIN to replace a failed engine and since the engine has already failed and modifications to software abviously is not a solution at this point? How does a consumer get protection from a clearly known failure mode for these particular engines? Please Help!!!

Approximately 9 months ago (approximately 65,000 miles) the vehicle was operating oddly and there was a low level noise. Took it to a repair shop and they told me there was no oil showing on the dip stick. The references a NHTSA warning for this vehicle/engine that after 60K miles it begins to rapidly consume oil, something having to do with leaking valves and he oil burning up faster. The obvious problem is that the engine could seize up if this got worse. From that point forward I was putting in about a quart of oil every 2 weeks (500 miles or so). Made repeated calls to KIA and filed a report. They promised to look into it and have a decision at a regional level to repair. No response ever received. I took the vehicle to the local dealer about 2 months ago. They had nothing to report regarding my issue, treated another unrelated recall. Returned again as oil consumption was getting worse. they conducted a formal oil consumption test which showed dramatic increase in just the 2,500 miles the car was tested and at the last one said the oil was very bad and the engine was failing now, not just consuming a lot of oil. Today I was informed that any support from KIA has been denied and that my vehicle was damaged, needing over $5,000 in repair and basically worthless.

The contact owns a 2015 Kia Soul. The contact stated while driving 60 mph, the check engine warning light illuminated. The vehicle jerked and failed to accelerate. An unknown dealer was contacted and informed of the failure. The contact was informed that the vehicle was not covered under warranty. The vehicle was taken to an independent mechanic and diagnosed that the engine failed due to the catalytic converter and a burnt valve inside of the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the previous vehicle owner had received a recall notification on the vehicle. The failure mileage was 160,000. The VIN was unavailable.

The contact owns a 2015 Kia Soul. The contact stated while driving 70 mph, there was a knocking sound then a loud boom heard. The contact and her passengers detected a smoke odor and saw that there was smoke coming from the hood. The vehicle would not accelerate so the contact pulled over and turned off the vehicle. The contact then tried to turn on the vehicle but the vehicle would not restart. The vehicle was towed to an independent mechanic who diagnosed that there was a hole in the engine. The vehicle was then towed to the dealer and diagnosed that there was a hole in the engine which caused the oil to leak. The dealer notified the manufacturer of the failure however, the manufacturer informed the dealer that they were not responsible for the repair since the contact had not gotten the recall repair for the Electronic Control Unit (ECU) software update. The contact stated that she received the recall notification six days before the failure. The vehicle was not repaired. The failure mileage was 93,050.

Leasing a 2015 Kia Soul + from Weston Kia in Portland, Or. on 9/1/20 with 94,191 miles on it. I’ve had routine oil changes done on 12/14/20 @ 99,961 miles & again on 3/8/21 @ 104,432. Now from about 1-2 months after leasing my Kia, the MIL would turn on for some time then go off just to turn back on again. I had an ASE certified mechanic where I work run a diagnostic Check on it with a code of P0014. Called Weston Kia service department about it and I was told that I would have to bring it in to them, charge me $139 to run their diagnostic check to see what’s up! Now On 1/25/21 I received a letter from Kia about a safety recall, #20V750 for my Kia, after 3 months I was finally able to get it in for the recall service. I’ve looked up my vin number again to find out that nothing was done with my car however, now both my MIL & EOPWL, only at idle, is flashing, and I’ve had to add oil to my engine 2 times between oil changes, occasionally during acceleration my car hesitates from lack of power! Now I’m scheduled today, 5/25/21, to go back to the dealership service center to again have my car looked at. Now after reading all 459 complaints from other Kia owners with similar issues, that my first high interest rate, leased car that I still owe 10k on, is either going to cost even more to get fixed or it’s just going to die because I can’t afford to get KIA’s faulty engine problems fixed nor keep going back to have a diagnostic test done @$139 just to tell me it’s nothing! 459 simil

2015 Kia Soul's oil has been changed every 3K miles and has been well maintained. Check engine light came on on 4/7/21, and burning smell and vehicle was taken to service. Code showed Catalytic Converter but no open recalls for anything else. Service did not show that a Product Improvement Notice was open nor was my daughter notified in writing of that open Notice. Last night the vehicle lost all oil, threw a rod and the engine blew up with no explosion, fortunately. Kia says that will not cover the engine replacement yet it appears that the National Highway Traffic Safety Administration indicated that there is a recall for this issue with a number of vehicles actually catching fire. The vehicle is now at a dealership in Nashville, TN but they say the replacement is not covered. Request NHTSA involvement in helping resolve this with Kia. Please contact me [XXX] and/or [XXX] as soon as possible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2015 Kia Soul is currently in the repair shop at Jim Marsh Kia,in Las Vegas Nv,awaiting an engine replacement.The vehicles engine light had come on for the 3rd time in apx 4 weeks .The first 2 times I brought the vehicle in the technician told me I probably did not tighten the gas cap and he turned off the engine light and sent me in my way.The only difference the 2nd time the engine light came on was the technician told me if this keeps happening (meaning not tightening my gas cap and causing the engine light to come on)I would need to schedule an appointment.This last time,the 3rd time,I got in the car to pick up my granddaughter and when I started the car it sounded like a bunch of nuts and bolts in a blender. I knew the problem was not anything to do with a gas cap and I had a friend follow behind me and drove very slowly to the dealership repair.I was told the car needed a new engine but the repair and a rent a car had to be authorized.I could not be without a car as I drive my granddaughter to school everyday and this week had band concerts,picnics and graduation events for 8 th grade.I was forced to rent a car in my own however there were no cars available and I spent a day having my friend drive me around trying to find one. The next day I was lucky enough to get a car when someone canceled a reservation.On May 21st,a week later the Kia dealership called and told me that I needed to call the corporate office and speak with them.I called corporate and they asked for

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 65 MPH, THE VEHICLE LOSS MOTIVE POWER. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 82,000.

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS A KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO OPEN RECALLS ASSOCIATED WITH THE VIN. THE STATE ATTORNEY GENERAL REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

ENGINE SEIZED. JUST HAD OIL CHANGED AT SUMMIT PLACE KIA OF GRAND RAPIDS 2000 MILES AGO. ENGINE LIGHT NEVER CAME ON. NO KNOCKING. CALL STALLED, DASH LIGHTS BLINKING AND WOULD NOT START. TOWED,

THERE WAS A RECALL ON THE CATALYTIC CONVERTERS AND THE DEALERSHIP IN COLUMBUS, GEORGIA, SAID THEY REPLACED IT. KIA OF COLUMBUS ONLY HAD THE CAR 20 MINUTES WHEN THEY SAID THEY WERE COMPLETELY DONE CHANGING THE PART OUT. NOW THERE'S A KNOCK IN THE MOTOR, THE CAR LEFT MY DAUGHTER STRANDED ON THE HIGHWAY, IT WOULDN'T GO OVER 40 MPH AND IT HAD TO BE TOWED. SONS KIA IN MCDONOUGH, GEORGIA DID A DIAGNOSTIC ON IT WHICH SAID IT NEEDED A NEW ENGINE ASSEMBLY. I DON'T BELIEVE THE CONVERTER WAS REPLACED IN THE FIRST PLACE CAUSING THE CURRENT DAMAGE TO THE VEHICLE.

CONTRACT 100K MILES/10 YEARS. CURRENT MILEAGE 92388. STILL WITHIN WARRANTY CONTRACT. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 BRIAN MURRAY,SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAY BRANDT KIA APPROVED REPAIRS RE: RO101874. PER VICKY, THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER VICKY, RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER VICKY AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED VICKY ABOUT RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. NANCY BEAUSEJOUR CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS

CAR HAD BEEN PARKED IN DRIVEWAY FOR 12 HOURS, THEN SPONTANEOUSLY COMBUSTED IN THE EARLY MORNING HOURS.

RE: NHTSA RECALL 20V750, KIA SOUL 2015, VIN: [XXX]. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 [XXX], SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAYBRANDT KIA APPROVED REPAIRS RE: RO101874. PER [XXX], THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER [XXX], RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER [XXX] AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED [XXX] ABOUT THE RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. [XXX] CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO I

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL TICKING SOUND COMING FROM THE VEHICLE. THE DRIVER PULLED OFF THE ROAD AND NOTICED THERE WAS NO OIL IN THE ENGINE. THE OIL LEVEL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK CASE KIA (14500 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 715-7580) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DECLINED TO REPAIR THE VEHCILE. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) FOR WHICH THE VIN WAS INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

SO I WAS ON MY WAY HOME FROM RUNNING ERRANDS, CURRENT SPEED WAS 45 BECAUSE OF TRAFFIC SIGNS AND THEN HAD TO YIELD BECAUSE I NEEDED TO TURN LEFT, STARTED GOING ONCE I WAS ABLE TO SO SPEED WAS ABOUT 0 THIS TIME, TRIED TO TURN AND START TO GET CAR UP TO SPEED AGAIN WHEN CAR DECIDED TO START STUTTERING AND THE CAR ENDED UP NOT GOING PAST 20 MPH. IT WENT FROM 45 TO 20 AND REFUSED TO GO HIGHER, EVEN WENT DOWN TO 10. CHECK ENGINE LIGHT CAME AND WAS FORCED TO PULL OVER. CAR WOULD DRIVE AFTER CHECKING TO MAKE SURE THERE WERE NO LEAKS OR ANYTHING ELSE VISIBLE. CAR WOULD ABSOLUTELY NOT GO PAD 25 IN A 55. WAS A VERY DANGEROUS RIDE HOME BECAUSE CAR HAD STARTED ROLLING BACKWARDS OUT OF NOWHERE. CAR CURRENTLY STILL JUMPS AND HAS NOT BEEN DRIVEN SINCE 1ST SCARE. THE ENGINE WAS REPLACED THE FIRST TIME THIS HAPPENED IN 2019 BY THE DEALERSHIP AFTER ONLY PURCHASING THE CAR AND HAVING IT FOR 2 MONTHS WITH AN OLDER ENGINE, I HAVE ABSOLUTELY NO IDEA WHY THIS HAS HAPPENED AGAIN. THE CAR ALSO RECENTLY WAS CHECKED FOR RECALLS WHEN OIL CHANGE WAS DUE

CATALYTIC CONVERTER OVERHEAT IT CAUSING MUFFLER TO MELT THE BUMPER. CAR ALSO OVERHEATED DUE TO THE ISSUE