2015 Kia Soul complaints

At busy intersection was stopped for red light. When light turned green put foot on gas and car would not move more then 5 miles per hour. No warning lights on dashboard. Was able to get to side of road. Has car towed to mechanic close by, they said both catalytic converter would have to be replaced $4,700. Strange to have this kind of damage fir car under75,000 miles. Looked up recalls and KIA had one fir that year of car. Recall number: SC176 Had car towed to closest KIA dealer in Gladstone Oregon. They said the engine showed damage and would $8,700 to fix. Said recall or the warranty would not cover cost. Warranty for up to #100,000 and recall states recall could cause engine damage.

Increased use of oil with no visible signs of external oil leak. Oil light comes on and knocking sound heard and when oil level was checked it was 2-3 quarts low each time. This has happened at least three times since October 2021. Most recently December 24, 2021 2.5 quarts low, February 4, 2022 3 quarts low.

The car began burning oil at around 60K miles. When I took it in for oil changes, it was consistently low on oil. When the car was taken in for a recall SC200, the engine was checked and was not registering any codes and declared healthy. However, the car continued to struggle to accelerate, make rumbling noises and burning oil. Six months later, the engine failed at 80K miles. Three of the four cylinders were scored. The car was taken back to the dealership and a scope of the engine cylinders showed the damage. There is no record that when the car was in the dealership for the KSDS recall that a scope was put in the engine to check the cylinders. The check engine lights never illuminated despite the engine damage. Kia will not replace the engine as the engine is not showing a code that relates to the KSDS defect (it would replace if it showed such a code). The 100,000 mile warranty is void as I bought it second hand.

My concern is probably a concern with all Kia owners with Gamma and Nu engines. I first noticed this issue after a CEL came up on the dash and then my car went into a Safety "Limp" Mode condition. I returned home and tried to diagnose why the car went into Limp Mode (acceleration limited to <2000RPM). I turned off the vehicle and restarted and restarted it to see if that would clear the CEL. That did not clear the issue. I then checked the engine oil and found that the oil level was below dipstick level. That was very odd as it had only been 3,100 miles since the last dealer oil change for the vehicle. That was when I began to read issues with the Kia engines and the excessive oil burning issues of the engines in question. For my current issue, I refilled the oil level and brought my vehicle to my mechanic who read the CEL as P1326 Knock Sensor Detection System which was brough on by the lack of engine oil. I was told by my Extended Warranty company that the engine was therefore in need of replacement. It was then that I brought my vehicle to a Kia dealership because this is an issue that has been brought up with Kia with other owners. The dealership could not replicate the issue. This I believe is due to the fact that I have been monitoring the oil level constantly and not letting the level fall below the minimum indicator. This though is not a solution Kia must admit the fault in their engines and come up with a solution to mitigate this fiasco. Having the purchaser continu

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who was unable to examine the vehicle due to the large volume of vehicles that were also in for service for the same failure. The manufacturer was notified of the failure but had not yet responded to or rendered a decision to the dealer regarding the issue. The approximate failure mileage was 107,000.

The contact owns a 2015 Kia Soul. The contact stated that while she was driving from a complete stop, the accelerator pedal was depressed all the way to the floorboard however, the vehicle would not accelerate above 10 MPH. There were no warning lights illuminated. The contact veered to the side of the road. The vehicle was towed to an independent mechanic who diagnosed that both catalytic converters had failed, and the vehicle was not drivable and was unsafe to drive. The independent mechanic advised the contact to take the vehicle to the dealer. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced. The dealer informed the contact that the repair could not be covered under the engine warranty or NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) without service records; however, the contact provided the six service records that she had available at the time to the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 74,834.

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to exceed 40 MPH. The vehicle then stalled without warning and was parked on the side of the roadway. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted or notified of the failure. The approximate failure mileage was 109,000.

My vehicle started losing power and was making a loud whomping sound. The check engine light came on and was blinking continuously. I believe the engine blew up. I was at safety risk because these vehicles have a history of starting on fire and also it was below zero. The manufacturer is aware of the history of engine failure and this is a new motor installed from the last one failing

Brought car to dealer because of recall SC176 and engine making noise. Which kia refuse to honor.

I’m not sure what system failed and yes my car is available for inspection. My safety was severely put at risk because something started to let smoke fill the cab of my car and it was so bad that I had to roll all the windows down which still I could barely breath. My hands went purple as well as my arms. I felt very sick and weird. No one has looked at my car but I have an appointment on the 2nd of feb. 2022. There wAs a check engine light on and I took it to Kia and they said it was throwing a partial code for the emissions something.

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 20 MPH, the engine hesitated and emitted smoke from the tailpipe. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 74,000.

I am receiving no alerts from the computer in my vehicle warning me of a malfunction. It is available for inspection upon request. I am having issues accelerating after stopping at any light. As soon as the vehicle gets in 1st gear, a plume of smoke comes out of my exhaust. Five quarts of oil lasts the vehicle for only two days. I have had to replace multiple gas caps and PCV Valves. Lokey KIA claims it did the SC200 test on my vehicle and passed. I have had this issue since before the inspection. Now resulting in my car being a fire hazard.

Now when I just went to check my engine oil it smelled of gas and was starting to get pretty low. I just checked it 2 weeks ago and it Was fine. No one has ever inspected the vehicle and yes it is very available for inspection. Still my fuel consumption is terrible and now my oil is low low with a gas smell to it. No warning lights have ever came on and it seems to drive fine.

After reading in my instructions Manuel about what might be causing my fuel consumption to be way to high I learned that the gas cap was suppose to click which it has not since we got the vehicle in December of 2021so I went and bought a gas cap and now it clicks like it’s suppose to. My fuel consumption is way to high right now I have filled this car up with gas so many more times then any other vehicle I have owned. When I put fuel in you can smell the fuel for the next two days and every now and again you get a whiff of engine coolant smell and a burning smell I’m not sure what the burning smell is because I’ve never smelled it before. Yes the vehicle is available for inspection. No one has inspected it still since my last complaint. And no there has been not a single warning light.

The brake hosed per the dealer rusted out at the connection to the brakes and leaked all the brake fluid. Clearly in my mind this is a safety hazard as the car could not be safely driven. I am uncertain as to any other details

FROM: [XXX]January 12, 2022 [XXX] Administrator, National Highway Traffic Safety Administration www.safecar.gov Re: 2015 KIA SOUL Recall Consumer Complaint Recall Did Nothing to Remedy Oil Burning Problem Recall Letter Dated 1/25/21 Recall Number - 20V750 VIN - [XXX] Dealership Handling Recall on 1/3/22: Smail Kia 5094 US-30 Greensburg, PA 15601 724-471-5045 BACKGROUND: Car problems can be very devastating to senior citizens like us so it's a harsher impact on us when a dealership serves simply as a protective agent of the corporation it serves. As such, at KIA of Greensburg, PA we recently experienced, firsthand, the dealership protecting the corporation ahead of responsible consumers like us who have spent much money over the years diligently maintaining our 2015 KIA SOUL automobile to preserve it as long as possible. Despite timely oil changes throughout its life, the vehicle is now consuming oil. PROBLEM: [XXX] noticed a knocking sound in the engine of our 2015 KIA SOUL about 150 miles before our next scheduled oil change of December, 2021 at 111,000 miles. We have diligently changed our oil every 3,000 miles since the day we bought our 2015 KIA Soul brand new at Fette Ford of Clifton, NJ in December, 2014. Also, we have been diligently using quality synthetic oil for the past two years changing the oil whenever due. Our mechanic checked the knocking noise that [XXX] recently noticed in the engine before our scheduled oil change in December, 2021 and he discovered, for th

On December 20th I had a Cylinder 2 & 4 misfire. I had to get my vehicle towed to the KIA dealership where they kept my car for a week. I called to get an update and I was told that my engine was a total lost and I went over the 100,000 mile warranty so I would have to pay $5500 out of pick to replace my engine. I was given a phone number to call the KIA customer service. Once I reached an operator I learned that there was an engine recall 12-01-2020 and I was not notified of this recall and I also learned that there was a system update April 2021 that I was notified about either. I am a single mom of 3 with a full time job , I can’t just got out and buy a car. This is just ridiculous had I been notified maybe I would still have my car.

In the past year my 2015 Kia Soul has been loosing power, burning oil not leaking and if you have to drive more then 2 hours you have to put oil in it. The engine shakes we took it for a recall but the issue was never fixed.

The contact owns a 2015 Kia Soul. The contact stated that the Catalytic Overheating Protection Engine Control Unit logic was upgraded under NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) to prevent overheating of the catalytic converter. While driving at 70 MPH, the vehicle inadvertently began to stall. The contact was able to veer to the side of the road. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle, but the vehicle would not exceed 5 MPH. The contact pulled to the nearest parking lot and parked the vehicle. The vehicle was towed to Pep Boys who diagnosed that the catalytic converter had failed to cause an oil leak. The dealer and the manufacturer were not made aware of the failure. The vehicle was repaired. The approximate failure mileage was 116,579.

Engine smells funny like something burning and has oil consumption, it has been took in for all recalls and still continues to smell like it does and burn oil.

Acceleration system/ on highway at high speeds It stay accelerating at very high rpms as it shifts into the next gear and it is consuming a very large amount of fuel at the same time. It is available for an inspection. It has not been inspected by anyone. While driving on the highway at high speeds I felt it was putting my family and myself at risk of crash or engine failure or being stuck on the side of the highway.

Engine light started blinking and engine runs rough, as in limp mode. dealer has failed to schedule an appointment to address this recall in the past after several attempts.

Excessive oil consumption burning a quart of oil every thousand miles , have taken it in to Buchanan Kia 119 Railroad ave. Westminster Maryland 21157 for them to run test and it has a recall for this issue and has not been fixed , they tell us that it is normal for a car to use a quart of oil every thousand miles ,being taken in on 7/21/21 ,9/09/21,10/04/21 ,for them to run test and they say it is normal . we have been complaining about this issue back at 60k. They do not fix the issue and there is a recall for this .

The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete the recall repair of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer and assist with the repair of the vehicle. The contact stated that the vehicle had been at the dealer since July 12th. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 99,600. Parts distribution disconnect. Car is still at the dealer hickory hollow Kia in Tennessee as of March 15 it will have been there for 8 months Kia says parts still on back order.

I was driving on the highway when my car started to fill with smoke and stopped accelerating. Shortly after getting out the car started to become engulfed in flames. I believe it had something to do with the engine because that’s where the fire started before it began to spread. My safety was put at risk bc had I not gotten out of the car I could’ve been severely burned or even died. I had to stand in the middle of the highway while cars were flying past me and could’ve easily gotten hit. Kia has not yet determined the cause of the fire. I didn’t have any warning lamps before the fire.

The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light was blinking on and off. The vehicle was taken to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was 160,000.

Wed Dec 8,2021 - I was driving home after picking up take out when vehicle loses power upon acceleration. Check engine light begins blinking and vehicle monitoring system specifies an issue with the Engine Control Management System. I am able to limp home, turn off the car then turn it on again. Still have the blinking CEL and same message from vehicle monitoring system. I check the engine oil as it was making a clacking sound during driving but I did not think it was the engine oil because the car had just had a dealer oil change and inspection at 90,000 miles and I was at 93,100. The engine oil level was non-existent, so I refilled the oil to the working level on the dip stick. I start the vehicle again but the CEL was still flashing and acceleration did not go above 2,500 rpms. Fri Dec 10, 2021 - I bring it to my auto shop and have them diagnose the issue and am informed that the engine in my Kia is prone to excessive engine oil consumption. TSB-222 Excessive Oil Consumption -Nu/Gamma Engines. This I was unaware of and never brought to my attention by the Kia dealership that serviced my car, Citrus Kia in Ontario, CA and Riverside Kia in Riverside, CA. I had always brought my car in at 7,500-mile intervals for its oil change as specified in the owner's manual. I am then informed that because of the lack of adequate oil, some engine components are on the verge of failing, that I will need to replace my engine. This should be addressed by Kia and they should be responsible f

Daughters were stranded in middle of road ,, Car Dealer said everything was fixed not the case sent car back nothing was done had to tow to mechanic and they did the repairs as needed car is back in shop needing additional repairs that should have been done with original recall

Engine failure on freeway 2 times in last 9 months. Engine rattles as if coming apart and almost complete loss of power. Had spark plugs replaced after both incidents for temporary fix. Mechanics informed me that 2015 KIA Soul engine have problems/issues. Engine is also burning oil. KIA dealer said it is "normal" for engine to burn oil with high mileage. (130,000 miles)

I purchased my 2015 Kia Soul in March 2019 and it was stolen from my workplace on November 16, 2021 because it was equipped with a defect that made it incredibly easy to steal. My vehicle was deemed a total loss by my insurance company with over $10,000 in damages (See attached pictures) of which I had to pay a $500 insurance deductible, and I lost 5 days of wages and I am still in process of shopping for a new replacement vehicle. The rental is due to be returned today December 4, 2021. I will have no other choice but to pay out of my pocket additional costs to keep my rental a little longer until I find a replacement vehicle. This whole situation has been a complete nightmare and has negatively impacted my life both financially and emotionally.

4 times within 16 months, my passenger side headlamps low and high beam burned out with a melted headlamp connector plug. My 2015 Kia Soul was purchased in June 2016 and now has less than 38,000 miles. I have seen that there was previously (2016) a safety Recall SC149 Halogen Headlamp Low Beam Connector for 2015 Kia Soul but Danbury Connecticut Kia dealership denies this. I am concerned about a fire as well as cost of repairing this dangerous defect. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

CONSTITUENT WRITES INQUIRING ABOUT THE STATUS OF A SAFETY RECALL RELATED TO THEIR 2015 KIA SOUL.

I recieved a notification of an engine recall for my Kia Soul. Took it to the nearest dealership an was told the issue was resolved. This was roughly March 1 2021. My check engine light appeared and was diagnosed as a catalytic converter/engine issue . Had vehicle towed to the dealership and after a week or who was told the issue was related to the recall and good to go Roughly 4-6 weeks later check engine light reappered with the same malfunction code. Vehicle has been towed to the dealer to diagnose and fix. The kia dealerships in my area are quoting serviced appointments months out, with no courtesy cars offered. Some dealerships have refused service altogether,.

On April 9, 2021, I was driving on the expressway and felt an odd change in the vehicle's handling while I was accelerating. Very shortly after, I exited the expressway and came to a stop at the red light at the end of the exit ramp. At that point, the engine simply stopped functioning. The starter did not turn the engine over at all, though the battery was fully charged and the electrical systems were working. I managed to get the vehicle safely onto the shoulder of the exit ramp, and was able to call for assistance. I had the car towed to Pep Boys who told me the oil pan was empty and the engine had overheated, damaging the connecting rod and pistons. A complete engine replacement was necessary. Knowing that this sounded very much like the issue resulting from a previous recall (ID 297880/sc176), which had supposedly been corrected on 6/4/2019, I had the car towed to Sons KIA in McDonough, GA. Sons gave me a repair estimate to replace the catalytic convertor, along with several other replacement suggestions (bulbs, wipers, tires, battery, etc. NONE of which were actually in need of replacement). No mention was made at all about the engine or the fact that the car was inoperable. I eventually discovered that Sons had lost the key to the car, and had only learned of the converter through the DTC codes, and never even looked under the hood or attempted to start the car. Though they claimed to have performed recall update 370541/sc200, they were not even able to access the cabi

Unknown Consumer stated car broke down on October 29th, car was driven less than a mile, when consumer heard a noise coming from the car. In trying to pull over, car screeched and came to a stop. There was a loud metal knocking. Consumer noticed that the sound was louder when I stepped on the accelerator or started the car. No lights illuminated on the dashboard. Consumer decided that it was not safe to drive and towed it instead. Vehicle was taken to a dealer for diagnosis. KIA Customer Care was contacted to assist with the issue. Consumer was notified that there were 3 recalls on the car. SC-200, SC-155, and PI-2002. At that point, dealer towed consumer's car to a dealership to complete the recalls since it was believed that the car malfunction was due to one of these issues, but no diagnostics were run by the dealership to confirm. On November 2nd, consumer's case was closed without notice. Consumer reached out to KIA customer care and was told that there was nothing they could do to complete the recalls and was not covered under any warranty.

During the month of March 2021, I received a recall letter from Kia Motors America involving a potential engine fire. The vehicle was taken to the local Kia dealership for service. The problem was the loss of oil. The dealership replaced the pan and I incurred the cost of an oil switch replacement. The next incident, June 2021, was the replacement of catalytic converters. Following this, my check engine illuminated and the car was taken to Kia. They replaced the knock sensor (July 2021). In August 2021, another knock sensor replacement. The vehicle continues to lose power and fail to properly accelerate. October 2021, vehicle taken to dealership and I am informed of the catalytic converter requires replacement. Since they are under warranty, the vehicle was taken to the independent dealership that informed me that this situation with the catalytic converters will be ongoing because the engine is bad. The pistons and valves require replacement. Kia refuses to replace the engine unless the connecting rod barring fails. My concern is the use of the word safety; especially knowing that this vehicle and probably many more will encounter major engine malfunctions.

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds there was heat emerging from underneath the dashboard. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 18,000.

The subject vehicle was take to dealer to address recall SC176. In this recall there is a flow chart instructing the dealer on how to repair the subject vehicle. This flow chart was clearly not followed. The dealer only performed the ECU Logic improvement and did not replace the catalytic converter. The subject vehicle had trouble code P0420 before it arrived. The code was cleared while in the dealers care but returned 6 miles after the vehicle was picked up. Service manager Nick was contacted, He said there were no stored codes however I provided documentation show the code was there and the check engine light was on when dropped off at the dealership. I believe this is a violation of NHTSA. Because the subject vehicle still has a defective Catalytic converter that is manufacture defect.

Engine rod bearing failure. Engine failure. Vehicle was consuming more oil than expected and engine just shut off. Vehicle would not shift into gear. Battery was not charged. When fine finally came on after charging there was a knocking sound. Engine would not accelerate and knocking sound became loud. Vehicle would not even stop.

Catalytic converter failed. Car can over heat and catch on fire. Took to dealership and has been confirmed catalytic converter failed. Vehicle only has 83,000 miles. No warning engine start rattling really bad and vehicle was struggling to go up bridges and speed up.

I towed my car to a Kia Dealership and was told the Engine needs to be replaced

The engine is leaking oil and got so hot that it melted the inside of the Catalytic converter. This is a recall on 2015 Kia Soul 1.7 liter and not on my 2015 Kia Soul 2.0 liter. I had the car towed to the Kia dealership, Larry Stovesand-Carbondale IL, 5/7/21 to perform 3 recalls: PI2002B (knock sensor), SC200PS (engine inspect/bearing clearance test) and SC155B (pinion gear). The dealership service dept. told me that they had to do the knock sensor and pinion gear recall before they could do the engine inspect bearing clearance test. They kept my car for 3 months, until 8/4/21 and told me about the melted catalytic converter, but still had not performed the engine inspect. I marked the tire with a rock on top to make sure that they did the test. After a week, I went to the dealership. They told me the car passed the engine test. I asked if the test was performed in the garage and I was told yes. I told the service personnel that my car had not been moved because I had marked it with a rock and that the rock was still in the same place on the tire. He said he was going to get the tech and immediately walked out, came back with a tech person that said that he had performed the test but that he had not put it into the system yet. I got the keys to my car and called my local mechanic and had him tow my car to his garage to replace the catalytic converter. The car had the same problems with knocking, hesitation, top speed of 60 mph, and using oil. My local mechanic said the piston

The contact owns a 2015 Kia Soul. The contact stated that a month after an oil change an abnormal noise was heard coming from the engine compartment. The vehicle was taken to an independent mechanic who added oil to the engine and stated that no oil leaks were present. The failure would occur several times after oil changes. The contact stated while driving at 30 MPH the check engine warning light illuminated while the engine was misfiring. The vehicle was taken to the dealer however, no diagnostic was completed due to the diagnostic fees. The dealer also informed the contact that the vehicle was not included in a recall. The vehicle was then taken to an independent mechanic who diagnosed the failure as solenoid 1 and 3 misfirings. The independent mechanic recommended an engine replacement. The vehicle was not repaired. The contact researched the failure online and found NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) and NHTSA Campaign Number: 20V750000 (ENGINE) the VIN was not included in the recalls. The manufacturer was notified of the failure and a case was opened. The contact also stated that the manufacturer informed her that her Kia was not manufactured at the same plant as the vehicles included in the recalls. The approximate failure mileage was 98,000.

Driving the car up the 101 Cuesta Grade and lost acceleration. The speedometer went to zero and as the car died I pulled to the right side of the freeway / grade. Smoke started to enter my vehicle. A car stopped in front of me and one behind and the people ran from their cars to tell me to get out of my car as my front engine underneath was on fire. I got out of the car and opened the back hatch to remove my belongings as the engine burst into flames. This car has been maintained by KIA and by a personal mechanic and we were up to date on all recalls. We were NOT included in the most recent engine fire recall. The car is completely destroyed.

Catalytic converter failed and needed to be replaced.

I purchased a new 2015 Kia Soul in the summer of 2015. Since then I have had to replace the engine TWICE and the catalytic converter at my expense. Now the engine has failed again! I asked the mechanic at the dealership why this keeps happening with a brand new vehicle. He shrugged his shoulders and responded that Kia had problems with that particular engine. Never in all this time did the dealership EVER mention this and now that the third engine needs to be replaced, they are refusing to cover it under the warranty or recall because it is at 152,000 miles and the warranty extension was up to 150,000 miles. Never mind that they should have replaced the first two engines because it was under the 150k... or that the third engine itself doesn't have 150k miles on it. They also never made me aware of the recall on the catalytic converter when it failed and I paid to replace it. The first time the engine seized was approx August of 2019, the second time was March 2020, and the third was June 2021. I've contacted Kia Customer Service - they tell me to contact the dealership. I've had it inspected by an independent third party mechanic and he is convinced that this should be covered by the recall/extended warranty

The contact owns a 2015 Kia Soul. The contact stated while driving 35 MPH, the vehicle began to hesitate. The contact stated that the battery and the oil warning lights were illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was informed that since she did not have an extended warranty, they would not service NHTSA Campaign Number: 20V750000 (Engine) that was associated with the VIN. The vehicle was diagnosed and repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 104,000.

The contact owns a 2015 Kia Soul. The contact stated while driving 70 MPH, the vehicle stalled with the check engine warning light illuminated. The contact was able to coast the roadside as the vehicle failed to restart. The vehicle was towed to an independent mechanic who determined the failure as complete engine failure. The mechanic advised of an open recall. The vehicle was towed to the dealer where the recall was confirmed however, the contact was advised that the repairs would not be covered under the recall. The vehicle was included in NHTSA Campaign Number: 20V750000 (ENGINE). The manufacturer was contacted, and a case was opened. The manufacturer confirmed that the recall repair was not covered. The contact stated that the recall repair was denied by the manufacturer as the vehicle was not brought to a dealer for repair in a timely manner. The approximate failure mileage was 120,000. Vehicle has been diagnosed by Pep Boys.

SOMETHING IS CAUSING THE CATALYTIC CONVERTER TO CLOG AND OVERHEAT, REDUCING GREATLY, THE POWER OF THE VEHICLE, PARTICULARLY WHEN TRAVELING UPHILL. I FEAR IT WILL BECOME HOT ENOUGH TO START A FIRE AND/OR DAMAGE THE PISTONS/ENGINE.

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle loss power without warning and failed to restart. The contact received notification of NHTSA campaign number: 20V750000 (Engine) and 17V608000 (Steering) after the failure. The vehicle was taken to an independent mechanic who replaced the starter and battery. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The repairs were declined due to a previous update not being performed on the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The contact had not experienced a failure. The contact stated he only had possession of the vehicle for a year and was unaware of the needed update. Parts distribution disconnect. The failure mileage was 134,200.