Page 14 of 19 · complaints 651–700 of 903

2014 Kia Soul complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Exterior Lighting
Filed Jun 14, 2019100,000 milesVA

HEADLIGHTS: INTERMITTENT HEAD LIGHTS ON KIA SOUL. HAD A HEADLIGHT OUT SO PUT IN NEW BULB. WORKED AND ON MY WAY. NEXT MORNING LIGHT WORKED OKAY FOR ABOUT 20 MINUTES AND WENT OUT. THIS HAS HAPPENED ON BOTH LEFTHAND & RIGHTHAND HEAD LIGHTS. AFTER REPLACING BULBS A COUPLE TIME I PUT OLD ONES BACK IN WITH THE SAME RESULT. I FOUND OUT THIS IS A KNOWN PROBLEM BUT LOOSING LIGHTS DOES NOT SEEM TO BE A SAFETY ISSUE. LOOSING LIGHTS AT NIGHT IS A HUGE SAFETY ISSUE. APPARENTLY THE CONNECTORS THAT CONNECT THE HEADLIGHTS TO THE WIRING HARNESS WAS MADE WITH SUBSTANDARD PLASTIC AND THE HEAT OF THE ENGINE WARP THE CONNECTORS. THIS SEEMS LIKE IT SHOULD BE A FULL BLOWN RECALL. STARTED HAPPENING IN MARCH 2019 AND CONTINUES.

Fuel/Propulsion System
Filed Jun 6, 2019OH

I RECIEVED A RECALL LETTER THE RECALL NUMBER IS 19V120 I WENT OVER TOO THE KIA DEALER, VAN DEVERE KIA, AKRON OHIO WEST MARKET ST, PRIOR TO GOING FOR RECALL NOTHING WAS GOING ON WITH MY CAR NO LIGHTS COMING ON OR ANYTHING IT HAVE VERY LOW MILES AND EVERY TIME I GO THERE THEY TRY TOO SELL ME A NEW CAR, ANY WAY WENT ON A FRIDAY IN MAY THAT MONDAY THE INDICATOR LAMP CAME ON{ ENGINE} TOOK IT OVER THEY SAID THEY HAD NO TIME TOO CHECK IT AND IF IT NOT FLASHING ITS SAFETY ISSUE, A FEW DAYS LATER THE LIGHT WENT OUT BUT I DID NOTICE THAT THE CAR IS USING MORE GAS, ON MONDAY 6-3-2019 THE LIGHT WAS BACK ON SO I WENT OVER THEY HAD 2 CARS IN THE BAY AND THE GUY SAID THEY HAD NO TIME TOO LOOK AT IT BY THE WAY THIS GUY BEEN RUDE TOO ME SINCE I TOLD HIM I DID NOT WANT TOO BUY A NEW CAR, HE SAID I COULD COME WED BUT I HAD TOO WORK HAVE APPT ON MONDAY THE 10TH BUT THIS IS NOT RIGHT MY CAR BEEN USING A LOT MORE GAS AND IT SEEM TOO BE IDDLE VERY HIGH WHEN I START IT UP, WHEN I GOT OFF WORK STOPPED AT A AUTO ZONE TO GET A READ OUT ON THE LIGHT AND IT SHOWED THAT REPROGRAM THE POWERTRAIN CONTROL MODULE THE CODE WAS PO50A. NOT HAPPY WITH THIS CAR DEALER I GO THERE FOR ALL REPAIRS I HAVE 23045 MILES 2014 SOUL.

Engine
Filed Jun 5, 2019121,000 milesFL

ENGINE STARTED MAKING NOISE THEN ENGINE ROD WENT THROUGH ENGINE BLOCK WHILE ON HIGHWAY TRAVELING APPROX 60MPH. CAR STOPPED AND COASTED TO SIDE OF THE ROAD WHILE SMOKE POURED FROM ENGINE. OIL ALL OVER ROAD AND ENGINE. TOWED TO DEALERSHIP. DEALERSHIP SAYS IT'S NOT RELATED TO RECALL #19V120. CONTACTED KIA CUSTOMER SERVICE. CASE REP SAYS IT SHOULD BE COVERED AND THEY HAVE TO CONTACT THE DISTRICT SERVICE REP IN THE AREA. DEALERSHIP REFUSES TO HELP AND KEEPS TRYING TO SELL NEW ENGINE. DISTRICT SERVICE REP WON'T GIVE KIA CUSTOMER SERVICE ANY INFO. THEY'VE REQUESTED INFO TWICE WITH NO RESPONSE. I KEEP GETTING PASSED TO VOICEMAILS WITH NO RETURN CALLS FROM KIA CUSTOMER SERVICE, I'VE TRIED EMAIL AS WELL.

Engine
Filed Jun 4, 2019121,000 milesMO

WE LITERALLY BOUGHT OUR 17 YR OLD DAUGHTER A 2014 KIA SOUL 2.0 A MONTH AGO! IN LESS THEN A MONTH FROM PURCHASING SHE WAS DRIVING DOWN OUR MAJOR HIGHWAY AND THE CAR STARTED TO MAKE A LOUD TICKING NOISE AND STARTED TO SHAKE SHE SAID THE CAR STALLED AND SHE WAS ABLE TO COAST TO PULL OVER THE CHECK ENGINE LIGHT AND OIL LIGHT CAME ON TOGETHER ! WE JUST HAD THE CAR SERVICED AT OUR LOCAL KIA DEALERSHIP W OIL CHANGED . SHE WAS ABLE TO GET THE CAR HOME . WE HAD A CERTIFIED MECHANIC COME TOW IT TO SEE WHAT THE PROBLEM WAS HE SAID HE HAD TO PUT 3 Q OF OIL IN IT JUST TO HOOK UP FOR DIOGNOSTIC AS THE OIL WAS BONE DRY ! ALL OF THE READINGS WERE UNSTABLE DUE TO BLOWN MOTOR ! NOT SURE WHY THE 1.6 LITER WAS RECALLED DUE TO ENGINE FAILURE BUT ALL THE COMPLAINTS I HAVE READ IS ON THE 2.0. WE WAS QUOTED 6200$ TO FIX IT BECAUSE THE 2014 ENGINES HAVE BEEN DISCONTINUED! HMMM WHY IS THAT ?! WE HAVE A 9,000$ CAR SITTING THAT I HAVE A LOAN ON PAYING MONTHLY AND OUR DAUGHTER IS WITHOUT A VEHICLE LET ME ADD SHE LOST HER JOB ! I HAVE CALLED THE CONSUMER REPORTS AND EXPLAINED WHAT HAPPENED THEY GAVE ME A CLAIM NUMBER AND SAID SOMEONE WILL CONTACT ME WITHIN 3 BUSINESS DAYS . IT IS NOW GOING ON 2 WEEKS ! I WILL BE LOOKING AT ALL MY OPTIONS AT THIS POINT AND WILL BE CONTACTING OUR LAWYER !

Engine
Filed May 30, 201981,000 milesIL

COMING UP TO A STOPLIGHT THE MOTOR DIED AND TRIED TO RESTART IT, BUT THE STARTER WOULD ONLY CLICK. HAD THE CAR TOWED TO MY HOME AND CALLED MY MECHANIC. HE TOLD ME TO CHECK IF TO SEE IF I COULD TURN THE MOTOR OVER BY HAND AND IT WOULD NOT TURN. REMOVED THE OIL PAN AND FOUND A SPUN BEARING ON THE #3 CONNECTING ROD. SO FAR I HAVE SPENT $1200 IN PARTS TO REPAIR IT AS IT IS NOT COVERED BY THE FACTORY WARRANTY AS I AM THE 2ND OWNER.

EngineFire
Filed May 30, 201970,000 milesMS

CAR CAUGHT FIRE ON MAY 24TH 2019. MY SON HEARD/FELT A POP AND GOT OUT AND CHECKED HIS TIRES AND THEY WERE FINE, THEN SMOKE STARTED COMING FROM ENGINE AND CAR WENT UP INTO FLAMES.

Engine
Filed May 29, 201987,000 milesTX

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 65-70 MPH, THE VEHICLE SHOOK UNCONTROLLABLY, MADE AN ABNORMAL BUBBLING SOUND, AND STALLED. THE VEHICLE WAS COASTED OVER TO THE ROAD SHOULDER AND TOWED TO CLASSIC KIA CARROLTON (2920 N INTERSTATE 35E, CARROLLTON, TX 75007, (866) 559-8140). THE DEALER STATED THAT THE ENGINE DID NOT STALL AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

Fuel/Propulsion System
Filed May 28, 201972,800 milesCA

WE HAD THE CAR ENGINE REPLACED UNDER WARRANTY IN AUG 2018. ON MAY 27, 2019 AS WE WERE DRIVING THE CAR ON VACATION, WE SMELT SOME GASOLINE. LATER AFTER WE FILLED 5 GALLONS OF GAS AND DRIVING LESS THAN 5 MILES, SUDDENLY THE CAR STALLED IN STOP AND GO TRAFFIC. THE FUEL INDICATOR SAID THERE WAS GAS LEFT BUT ACTUALLY IT WAS EMPTY. ADDING GAS FROM CAN STARTED THE CAR AND SOON WE NOTICED BIG GAS LEAK. OPENING THE ENGINE COVER SHOWED THE FUEL LINE WAS SPEWING GAS OVER THE HOT ENGINE. THIS IS A BIG FIRE RISK AND THANKFULLY, WE CAUGHT IT BEFORE THE CAR CAUGHT ON FIRE. WE PUSHED THE FUEL LINE BACK INTO THE FUEL PUMP BUT THE END CONNECTOR IS BROKEN. NO IDEA WHY IT BROKE ON ITS OWN SO SOON AFTER ENGINE REPLACEMENT. I HAVE ATTACHED PICTURE SHOWING THE BROKEN END. WE DID NOT TAKE PICTURE AS IT WAS SPEWING GASOLINE WHEN WE OPENED THE COVER AS WE WERE TOO SCARED ABOUT THE ENGINE CATCHING FIRE AND QUICKLY TRIED TO FIX THE FUEL PIPE BACK AND WIPED THE SPILT GASOLINE AND LET EVERYTHING DRY.

Power Train
Filed May 27, 201986,000 milesAR

MY 2014 KIA SOUL (86,000 MILES) IS CONSUMING OIL EXTREMELY FAST. I HAD MY OIL CHANGED 5/2/19 AND AS OF YESTERDAY 5/26/2019 MY LOW OIL LIGHT CAME ON WHILE I WAS TRAVELING DOWN THE INTERSTATE.THERE IS ALMOST NO OIL ON THE DIPSTICK. THIS HAS BEEN AN ONGOING PROBLEM FOR THE PAST 6+ MONTHS. IT IS GETTING INCREASINGLY WORSE. NO OIL SPOTS HAVE BEEN DETECTED UNDER THE CAR. I PARK IN THE SAME PLACE EVERY DAY. NO SMOKE IS DETECTED. THE FILTER INSTALLED IS A KIA BRANDED FILTER FROM THE SERVICE DEPT OF THE KIA DEALERSHIP.

Engine
Filed May 24, 2019103,000 milesTN

MY MOTOR HAS 103,000 MILES ON IT. IT STARTED MAKING A SLIGHT TICKING SOUND. THE OIL IS CHANGED REGULARLY AND IT WAS NEARLY TIME TO HAVE IT CHANGED. I TOOK MY LITTLE BOY TO SCHOOL AND THE CAR LOST POWER AND THE NOISE GOT A LOT WORSE. I WENT AHEAD AND TOOK IT TO CASTROL TO HAVE THEM CHECK THE OIL. THE OIL WAS FINE BUT WE WENT AHEAD AND CHANGED IT. I ENDED UP HAVING TO HAVE MY CAR TOWED HOME. A MECHANIC LOOKED AT IT AND SAID THAT I NEEDED A NEW MOTOR.

Engine
Filed May 24, 2019122,000 milesMO

THE MOTOR BLEW AND OIL LIGHT CAME ON WITHOUT ANY WARNING ! IN MOTION ON. HIGHWAY . THE OIL HAD JUST BEEN CHANGED LESS THEN A MONTH PRIOR TO THAT . DIAGNOSTICS SHOWED OIL HAD BEEN BURNT UP CAUSING ROD FAILURE AND MOTOR !

Engine
Filed May 24, 2019MD

I OWN A 2014 KIA SOUL PLUS WITH 104,000 MILES. THIS CAR HAS HAD DOCUMENTED SYNTHETIC OIL CHANGES ON A REGULAR BASIS. OUT OF NOWHERE THE ENGINE ROD HAS BLOWN. I HAVE CALLED FIVE DIFFERENT MECHANICS AND ALL STATE THE KIA IS KNOWN FOR BAD ENGINES. CALLED JASPER WHO IS WELL KNOWN FOR REBUILT ENGINES AND THEY WILL NOT TOUCH A KIA. I UNDERSTAND THE HYUNDAI HAS RECALLED NUMEROUS CARS FOR BAD ENGINES. KIA HAS RECALLED FROM 2012 TO 2016 THE KIA SOUL BASE FOR BAD CATALYTIC CONVERTER AND ON THE RECALL NOTICE IT SPECIFICALLY STATES THAT THE CATALYTIC CONVERTER CAN DAMAGE THE ENGINE. I HAVE OWNED FOUR CARS WITH MILEAGE OVER 200,000 AND ONE CAR, A MAZDA 626, HAD OVER 325,000 MILES AND I NEVER HAD TO REPLACE AN ENGINE THERE HAS TO BE SOME FEDERAL PROTECTION FOR THE PUBLIC FROM MANUFACTURERS THAT SELL A POORLY MADE PRODUCT THAT MECHANICS FROM ALL OVER KNOW ARE PROBLEMATIC. I ONLY HAVE OWNED THIS CAR FOR LESS THAN 4 YEARS.

Engine
Filed May 22, 2019110,000 milesAZ

WE PURCHASED A CAR FROM A SMALL LOT SELLING USED CARS IN TEMPE, ARIZONA. AT 20 DAYS AND ABOUT 800 MILES THE CAR BEGAN TO MAKE A LOUD KNOCKING NOISE AS MY SON WAS DRIVING THE CAR INTO OUR NEIGHBORHOOD GOING ABOUT 5-10 MILES PER HOUR. HE SHUT OFF THE CAR. I CHECKED THE OIL DIPSTICK AND THERE WAS ZERO OIL IN THE CAR. I IMMEDIATELY CALLED THE SALESPERSON ABOUT THIS ISSUE. HE SAID WE COULD TOW IT TO HIM TO LOOK AT IT AND HE INSISTED THAT HE CHANGED THE OIL IN THE CAR BEFORE WE EVER DROVE IT. DUE TO MY CONCERN THAT THERE WAS NO OIL IN THE CAR, I ADDED 2.5 QUARTS. THERE HAVE BEEN NO OIL LEAKS SINCE WE PURCHASED THE CAR, NOR WERE THERE ANY AFTER I ADDED THE 2.5 QUARTS. WE HAD THE CAR TOWED TO THE DEALER ON A FRIDAY MORNING AND NO REAL WORK WAS COMPLETED. I CALLED KIA CORPORATE AND THEY TOLD ME THEY WERE AWARE OF THIS ISSUE WHERE THE OIL WOULD JUST EVAPORATE AND THAT IT WAS COVERED UNDER SC147. KIA CORPORATE HAD ME CALL A LOCAL KIA DEALERSHIP AND THAT'S WHEN THE SERVICE DEPT SAID KIA CORPORATE WAS WRONG. I MADE A RETURN CALL TO KIA CORPORATE WHO CORRECTED THE FIRST AGENT AND TOLD ME THEY WERE WRONG AND THAT I HAVE TO PAY OUT OF POCKET FOR THIS ISSUE. THE ENGINE ISSUE SHOULD BE COVERED UNDER A CLASS ACTION LAWSUIT - THIS IS THE SAME SYMPTOMS AS OTHER CLASS ACTION LAWSUITS AT THIS TIME FOR OTHER KIA VEHICLES.

Engine
Filed May 22, 201985,000 milesAR

I HAD MY OIL CHANGED LAST MONTH AND NOTICED AN ODD SMELL AROUND THAT TIME I DIDNT THINK MUCH OF IT AT THE TIME BECAUSE THERE WAS NO NOISE OR OBVIOUS LEAKS TO WEEKS LATER MY OIL LIGHT STARTED FLASHING SOMETIMES AND I CHECKED THE OIL LEVEL... IT WAS A QUART LOW SO I TOPPED IT OFF AND WENT BACK TO NORMAL FASTFOWARD TO THIS MONTH ITS EMPTIED OUT TWICE I TOOK IT TO A SHOP AND THEY FOUND THE CAT HAD OVERHEATED AND CAUSED AN OIL LEAK AND THERE IS NOW AN AWFUL TICKING NOISE COMING FROM THE ENGINE THE DEALERSHIP SAID THIS IS A KNOWN ISSUE ON THE MODEL WITH THE 1.6 LITER ENGINE AND A RECALL WAS ISSUED BUT THIS RECALL DOESNT COVER THE 2.0 LITER EVEN THOUGH IT IS THE EXACT SAME ISSUE I HAVE DONE SOME RESEARCH AND FOUND SEVERAL OTHER CUSTOMERS WHO HAD THIS SAME ISSUE ON THEIR 2.0 LITER MODELS AND HAD TO BUY NEW ENGINES THIS IS HORRIBLE AND I AS A CONSUMER FEEL A FULL ENGINE FAILURE ON A WELL MAINTAINED CAR THAT ISN'T EVEN 5 YEARS OLD SHOULD BE COVERED BY THE SAME RECALL. KIA NEEDS TO EXPAND THIS RECALL

Engine
Filed May 21, 2019104,000 milesCA

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). KEARNY MESA CHRYSLER DODGE JEEP RAM (8010 BALBOA AVE, SAN DIEGO, CA 92111) WAS NOTIFIED AND UNABLE TO ASSIST. THE MANUFACTURER WAS NOTIFIED, BUT NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 104,000.

Engine
Filed May 21, 201995,000 milesAR

SO THE SAME THING THAT THE OTHER KIA ENGINE RECALL IS FOR HAPPENED TO MY KIA WITH A 2.0 L ENGINE I SEE OTHER COMPLAINTS FROM OTHER OWNERS SAYING THIS HAS HAPPENED ON THEIR 2 LITER ENGINE AS WELL BUT THE RECALL DOESNT COVER US SO WE ARE HERE WITH BLOWN ENGINES AND NO REMEDY OTHER THAN TO PAY FOR THE REPAIRS OUT OF POCKET... I THINK THIS RECALL NEEDS TO BE EXPANDED.

Exterior Lighting
Filed May 20, 201955,000 milesIL

HEADLIGHTS TURNING OFF AT NIGHT WHILE DRIVING.

Vehicle Speed Control
Filed May 20, 2019104,000 milesFL

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRIECO KIA OF DELRAY BEACH (LOCATED AT 2255 FEDERAL HWY, DELRAY BEACH, FL 33483) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE CONTACT STATED THAT THE TECHNICIAN UPGRADED THE ECU MODULE. THE VEHICLE WAS NOT REPAIRED FOR THE ACCELERATION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 13175036. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

Unknown or Other
Filed May 20, 2019NC

DEFECT IN THE CATALYTIC CONVERTER

Steering
Filed May 19, 201975,000 milesNC

I WAS ON BUSINESS 85 MY STEERING WHEEL WENT OUT I COULDN'T TURN MY WHEEL LEFT. I ENDED UP HAVING TO JERK MY STEERING WHEEL TO THE RIGHT TURNING IN A COMPLETE CIRCLE TO AVOID TRAFFIC AND GET OFF THE ROAD. AFTER COMPLETELY STOPPING I ENDED UP NEAR A DITCH AND GRAVE YARD. AT THIS POINT I TURN MY CAR OFF AND TURNED IT BACK ON TO SEE IF IT WOULD WORK, BUT MY STEERING WHEEL WOULD JUST TURN IN A COMPLETE CIRCLE. MY HORN OR NOTHING WOULDN'T WORK ON MY STEERING WHEEL IT JUST MADE CLICKING NOISES.

Engine
Filed May 15, 2019102,000 milesKY

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO THE SIDE OF THE HIGHWAY. ALSO, THE OIL INDICATOR ILLUMINATED AND AN ABNORMAL RATTLING NOISE EMERGED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE BOTTOM OF THE ENGINE WAS DAMAGED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT CALLED CAR TOWN KIA USA (3120 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 887-4737) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.

Electronic Stability Control (esc)
Filed May 13, 2019144,000 milesTX

COMPLETE ENGINE FAILURE - 11-5-18 - ALL LIGHTS CAME ON AND CAR DIED IN THE MIDDLE OF A TURN. ALL OIL WAS GONE FROM ENGINE. CAR CANNOT EVEN BE MANUALLY CRANKED. SEEMS TO BE EXACT SAME ISSUE DISCOVERED WITH SAME YEAR 1.6L ENGINES, BUT WASN'T INCLUDED IN RECALL AS A 2.0L ENGINE FOR WHATEVER REASON. 3 MECHANICS HAVE QUOTED ME A $10K REPAIR INCLUDING AN ENTIRE NEW ENGINE. NO SALVAGE OR USED ENGINES AVAILABLE ANYWHERE.

Engine
Filed May 9, 20199,541 milesNJ

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT 50 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED. THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITH ALL WARNING LIGHTS ILLUMINATING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROADWAY, TURNED THE ENGINE OFF, RESTARTED AFTER SEVERAL MINUTES AND WAS ABLE TO RESUME DRIVING NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE BUT WAS ABLE TO LOCATE FAILURE CODES FROM THE VEHICLE'S COMPUTER. THE CONTACT WAS UNAWARE OF THE FAILURE CODES. THE VEHICLE WAS THEN TAKEN TO DIFEO KIA (1320 OCEAN AVE, LAKEWOOD, NJ 08701 (833) 842-8290) WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT THE DEALER DUE TO THE INDEPENDENT MECHANIC HAD REMOVED THE CODES OUT OF THE VEHICLE'S COMPUTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,541.

Engine and Engine Cooling › Exhaust System
Filed May 7, 2019NJ

2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED THE MOTOR WAS REPLACED DUE TO AN OIL LEAK. THE GAS FLOAT SENSOR AND FUEL PUMP WAS REPLACED.. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER WAS DIRECTED TO WAIT FOR MAIL NOTIFICATION TO HAVE THE CATALYTIC CONVERTER REPLACED. *JS

Engine
Filed May 6, 2019114,000 milesGA

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SEVERAL FAILURES THAT INCLUDED THE CAMSHAFT SENSOR AND THE DOWNSTREAM OXYGEN SENSOR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Exterior Lighting
Filed May 3, 201960,000 milesSC

THE HEADLIGHTS AND DASHBOARD LIGHTS START TO FLICKER ON/OFF SEVERAL TIMES WHILE DRIVING WHICH NOT ONLY PRESENTS A DANGER FOR THE DRIVER/PASSENGERS IN THE VEHICLE BUT APPROACHING VEHICLES AS WELL AS THIS CAN BE A DISTRACTION WHEN ONCOMING DRIVERS SEE FLASHING HEADLIGHTS AND IT IS DEFINITELY A SAFETY ISSUE WHILE OPERATING THE VEHICLE AT NIGHT. THIS HAPPENS WHILE DRIVING, STATIONARY, CITY STREETS, HIGHWAYS TURNING OR GOING STRAIGHT. IT PRESENTS A DANGEROUS DRIVING SITUATION. I LISTED ONE DATE THAT IT HAPPENED BUT IT HAS HAPPENED MULTIPLE TIMES AND CONTINUES TO HAPPEN. KIA NEEDS TO ISSUE A RECALL AND FIX THIS IS AS THIS IS NOT A WARRANTY ISSUE IT IS A DANGEROUS SITUATION.

Engine
Filed May 2, 2019AL

TL* THE CONTACT OWNS A 2014 KIA SOUL. SHORTLY AFTER THE VEHICLE WAS PURCHASED, IT RANDOMLY STALLED. THE ENGINE WAS HESITANT AND THE CHECK ENGINE INDICATOR ILLUMINATED. RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124, (205) 987-6518) WAS NOTIFIED OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING). THE CONTACT SCHEDULED AN APPOINTMENT, BUT THE DEALER DID NOT PROVIDE THE REPAIRS WITHIN THE TIMEFRAME THAT THEY INDICATED. THE DEALER DID NOT OFFER A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed May 2, 2019CA

LATE ONE NIGHT, I TRY TO TURN ON MY HEADLIGHTS ON. THE LIGHT WOULD NOT COME ON AND STARTED TO FLICKER I HAD TO TURN THEM OFF AND ON SEVERAL TIMES TO GET THEM ON. THEM A FEW MONTHS LATER MY DRIVER SIDE HEAD LAMP DID NOT WORK. I REPLACE THE BULB. THEN I RECEIVE A NOTICE FROM KIA THERE MY BE A PROBLEM WITH THE LIGHTS FLICKING. I WHEN INTO THE VICTORVILLE KIA DEALERSHIP FOR A DIFFERENT RECALL, AND ASK THEM TO CHECK THE PROBLEM WITH THE FLICKER AND AT THE TIME HAD THE DRIVER HEAD LIGHT OUT AND THEY SAID THAT THEY COULDN'T RE-PRODUCT THE PROBLEM AND THEY WOULD NOT FIX THE ELECTRICAL SYSTEM. I HAD THE HEAD LIGHT REPLACE, ALONG WITH THE WIRES, THEY HAD BURN UP. I JUST REPLACED BY THIRD HEADLIGHT. THREE (3) HEAD LIGHTS WITHIN FOUR (4) MONTHS.

EngineFire
Filed Apr 29, 2019100,114 milesGA

MY ENGINE BLEW A PISTON AND MY MOTOR EXPLODED WHILE I WAS DRIVING 65 ON THE INTERSTATE. I WAS DRIVING AND ALL OF A SUDDEN MY STEERING WHEEL LOCKED UP, MY BRAKES LOCKED UP, MY ENGINE WAS SMOKING. I HAD TO COAST TO THE SIDE OF THE ROAD WITH MY 4 YEAR OLD IN THE BACK SEAT.

EngineFire
Filed Apr 29, 201945,000 milesIL

TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, LIFTED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED TO THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.

Engine
Filed Apr 29, 2019TX

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT KIA NEW BRAUNFELS (3363 INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78132, (830) 214-7280) FAILED TO PROVIDE THE REMEDY FOR THE RECALL CAMPAIGN BY ONLY UPGRADING THE COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER AND THE ENGINE ASSEMBLY. THE DEALER HAD NOT PROVIDED AN IN-DEPTH INSPECTION OF THE PARTS. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER FAILED TO COMPLY WITH THE REPAIR GUIDELINES AS THE MANUFACTURER REFUSED TO REPLACE THE PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train
Filed Apr 24, 201920,000 milesSC

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND REMAINED IN SECOND GEAR. ALSO, THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BENSON KIA OF SPARTANBURG (LOCATED AT 1100 N PINE ST, SPARTANBURG, NC 29303, (864) 585-3611) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPUTER CODE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED TO DEPRESS THE ACCELERATOR PEDAL TO MANUEVER THE GEAR SHIFTER OUT OF GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Engine
Filed Apr 24, 201967,000 milesIL

DRIVING ON THE HIGHWAY AND THE ENGINE JUST STOPPED. ALL LIGHTS WENT ON AND THE CAR STALLED. I HAD TO PULL TO THE SHOULDER. I WAS TOLD THERE IS A HOLE IN THE ENGINE BLOCK AND ITS 6000 TO FIX!!! I COULDVE DIED!!!

Electrical System
Filed Apr 23, 201965,586 milesIL

I WAS DRIVING DOWN THE ROAD DOING ABOUT 45 MILES PER HOUR AND OUT OF NOWHERE MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I HAD TO ACT FAST AND GET OFF THE ROAD SO I WOULDN'T GET HIT BY THE ONCOMING TRAFFIC. I HAD THE VEHICLE TOWED AND COME TO FIND OUT MY 2.0 ENGINE HAD SEIZED. THE TOW TRUCK DRIVER FROM KIA INTERNATIONAL ROADSIDE STATED THAT THEY HAVE BEEN TOWING KIA SOULS ALL MONTH FOR BAD ENGINE PROBLEMS. I HAVE 65000 MILES ON MY VEHICLE. MY NEXT OIL CHANGE WASN'T UNTIL ANOTHER 1000 MILES. NO LOW OIL PRESSURE LIGHT CAME ON NOT EVEN THE ENGINE LIGHT, IT JUST SHUT OFF OUT OF NOWHERE. ALL THE OIL WAS SUCKED OUT OF THE ENGINE, ON TOP OF THAT I HAVE TO PAY $8,000 TO GET A NEW ENGINE. A RECALL NEED TO BE PUT UP ABOUT NO WARNING LIGHTS ON THE DASHBOARD.

Engine
Filed Apr 22, 2019MD

ONLY HAS 104000 MILES WITH REGULAR DOCUMENTED OIL CHANGE. BLOWN ENGINE ROD. AT TRAFFIC LIGHT AND WHEN I ACCELERATED LARGE KNOCKING WAS HEARD

Exterior Lighting
Filed Apr 17, 201973,434 milesVA

WHEN DRIVING WITH HEAD LIGHTS ON FOR A WHILE LIGHTS WILL GO OFF AND ON THEN OFF FOR A WHILE UNTIL LIGHT COOL DOWN

Engine
Filed Apr 16, 201960,000 milesOH

WAS DRIVING DOWN CITY STREET WHEN VEHICLE STARTED TO STALL AND MAKE A KNOCKING NOISE FROM THE ENGINE. PULLED OVER CHECKED AND ADDED A LITTLE OIL, AND WHEN WENT TO START THE CAR IT WAS SLOW TO START AND ENGINE LIGHT IS ON AND REMAINED ON. OIL IS FINE.

Engine
Filed Apr 15, 201969,441 milesCT

THE VEHICLE IS WELL MAINTAINED AND AT 69441 MILES ON THE 2.0 LITER ENGINE, THE ENGINE SEIZED WHILE DRIVING IN HEAVY TRAFFIC ON AN INTERSTATE HIGHWAY. I HAD TO GET OUT AND PUSH IT TO A SAFE AREA OFF THE HIGHWAY. I HAD IT TOWED TO A CERTIFIED MECHANIC AND THE DIAGNOSIS WAS A SEIZED ENGINE. I CONTACTED A LOCAL KIA DEALER AND THEY WOULD NOT COVER IT UNDER ANY WARRANTY. THEY ONLY OFFERED A VERY HIGH ESTIMATE TO REPLACE THE ENGINE. I OPTED FOR MY MECHANIC TO INSTALL A USED REPLACEMENT ENGINE FROM AN AUTO RECYCLING COMPANY. INVOICE FOR THE REPLACEMENT ENGINE IS ATTACHED TO THIS REPORT. SINCE THE REPLACEMENT ENGINE CAME OUT OF THE SAME YEAR AND MODEL KIA SOUL WITH SLIGHTLY LOWER MILES ON IT, I AM CONCERNED THAT THE SAME THING WILL HAPPEN WITH THE METAL CHIP IN THE ENGINE DEFECT ISSUE RECENTLY REPORTED, SINCE I DRIVE MOSTLY HIGHWAY SPEEDS. IT IS EXTREMELY DANGEROUS TO GET OUT AND HAVE TO PUSH THE CAR OFF A BUSY HIGHWAY!

Electrical System
Filed Apr 14, 201970,000 milesCA

WHETHER THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, THE RIGHT HEADLIGHT WILL FLICKER AND THEN GO OUT. NO MATTER WHAT I'VE DONE ON MY END, NOTHING HAS SOLVED THE ISSUE, RACKING UP UNNECESSARY COSTS. ONCE IN A WHILE THE HEADLIGHT WILL STAY ON LONGER THAN EXPECTED BUT SUDDENLY TURNS OFF, MAKING IT VERY DANGEROUS WHILE DRIVING ON PITCH BLACK ROADS.

Fuel/Propulsion SystemFire
Filed Apr 13, 201965,000 milesFL

LOUD POP IN THE ENGINE WHILE TRAVELING ~70 MPH. CAR BEGAN TO LOSE SPEED, CHECK ENGINE LIGHT TURNED UP, THEN SMOKE STARTED COMING FROM THE ENGINE COMPARTMENT. PULLED OVER TO MIDDLE MEDIAN ON I-75 N AND THE ENGINE COMPARTMENT STARTED ON FIRE WITH 20-FT HIGH FLAMES. THE CAR WAS FULLY ENGULFED. USAA HAS CLAIMED THE CAR AND BEGAN A FIRE INSPECTION. A/C HAD BEEN OFF AT THE TIME OF THE POP. ONLY THE RADIO WAS ON.

Engine
Filed Apr 11, 201946,000 milesCA

WHEN DRIVING, IT STARTED TO MAKE A LOUD KNOCKING NOISE OUT OF NO WHERE HAD 2 SHOPS CONFIRM THEY HAVE TO GET INTO THE ENGINE TO SEE EXACTLY WHAT WAS INSIDE. THIS CAR WAS WELL MAINTAINED. NO REASON THE ENGINE SHOULD HAVE GONE OUT. CAR WAS 4 FEET DOWN MY STREET WHEN IT STARTED KNOCKING REALLY LOUDLY. WAS NOT EVEN RUNNING FOR A MINUTE.

Exterior Lighting
Filed Apr 8, 2019CA

HEADLIGHTS FLICKER ON AND OFF OR TURN OFF COMPLETELY AFTER USING TURN SIGNAL. LIGHTS ALWAYS FLICKER OR TURN OFF AFTER TURN IS COMPLETED AND THE TURN SIGNAL GOES BACK TO NORMAL. HAPPENS AT EVERY SPEED WHETHER THERE IS A BUMP IN THE ROAD OR NOT.

Engine
Filed Apr 5, 2019141,000 milesCA

ENGINE LOSES POWER AT TIMES FOR A SPLIT SECOND. ACCELERATION SOMETIMES CAUSES A LUNGING MOTION. ALSO HAS DIFFICULTY MAINTAINING SPEED WHILE CLIMBING SMALL HILLS. OIL RUNS DRY WITHIN A WEEK OF REFILL.

Electrical System
Filed Apr 4, 2019100,000 milesAL

I WAS DRIVING ALONG THE HIGHWAY WHEN I HEARD A CLICKING NOISE. AFTER THE NOISE, MY CAR STARTED TO LOSE ACCELERATION. NO MATTER HOW HARD I PRESSED THE PEDAL, IT JUST WOULDN'T GO ABOVE 5MPH AND BEGAN MAKING A LOUD NOISE. HAD IT CHECKED OUT AND IT WAS DETERMINED TO BE THE CATALYTIC CONVERTER.

Engine
Filed Apr 2, 201957,000 milesCA

VEHICLE IN MOTION,DRIVING IN A PARKING LOT AT APPROXIMATELY 12MPH WHEN THE ENGINE STALLED. ENGINE FAILED TO RESTART AFTER SEVERAL ATTEMPTS. INITIAL DIAGNOSIS AND REPAIR FROM KIA DEALERSHIP SAID INTERNAL DAMAGE TO FUEL PUMP. LESS THAN ONE HOUR AFTER PICKING VEHICLE UP NOTED NOISE FROM ENGINE DURING ACCELERATION AND CHECK ENGINE LIGHT CAME ON. TOOK THE CAR BACK TO THE DEALERSHIP AND DTC CODE INDICATED AN ISSUE WITH CATALYTIC CONVERTER.

Engine
Filed Apr 2, 2019800,000 milesCA

I NOTICED A STRANGE CLICKING OR SPUTTERING OF MY MOTOR AND THEN THE ENGINE COMPLETELY CUT OFF WHILE DRIVING DOWN A CITY STREET. FORTUNATELY, I WAS ON A STREET, TURNING RIGHT AT A STOP LIGHT...AND NOT THE FREEWAY! FOUND OUT THAT THE ENGINE BLEW AND THAT ALL THE OIL WAS SUCKED UP OUT OF MY CAR. MY NEXT OIL CHANGE WASN'T DUE FOR ANOTHER 1000 MILES. I HAD NO WARNING LIGHTS! NO NOTHING OTHER THAN NON-FUNCTIONING CAR. RESEARCHED ENGINE FAILURE AND FOUND OUT ABOUT THE RECALL ON 1.6 L ENGINES (I HAVE A 2L) BUT SAME ISSUE. MY MECHANIC SAID THAT HE SEES THIS AT LEAST ONCE EVERY 2 MONTHS IN KIA'S. THE 2L NEEDS TO BE ADDED TO THE RECALL! APPARENTLY, AFTER RESEARCH ON THIS SITE, MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE. PEOPLE COULD GET HURT! WHAT IF I WAS ON THE FREEWAY??? OR, MY ENGINE CAUGHT FIRE??? I'M SO GRATEFUL I'M ALIVE RIGHT NOW.

Engine
Filed Mar 29, 2019114,000 milesGA

MY MOTOR EXPLODED JUST LIKE THE 1.6 MOTORS THAT ARE BEING RECALLED BUT MINE IS A 2.0 MOTOR.

Electrical System
Filed Mar 24, 2019FL

FOR THE PAST THREE MONTHS I'VE BEEN HAVING ISSUES WITH THE HEADLIGHTS AND BRIGHT LIGHTS ON MY 2014 KIA SOUL. I HAVE BEEN EXPERIENCING THE LIGHTS FLICKERING AND SPORADICALLY TURNING ON AND OFF UNTIL RECENTLY WHERE THEY WILL NOT COME ON AT ALL. I HAVE BEEN RESEARCHING HOW I CAN FIX THIS ISSUE BY GOING TO KIA DEALERSHIPS, AND LOOKING ONLINE FOR A SOLUTION. I HAVE COME ACROSS SEVERAL YOUTUBE VIDEOS AS WELL AS ONLINE HELP SUGGESTING THAT IT IS A KNOWN ISSUE WITH THIS CAR. IT IS SAID TO BE AN ISSUE WITH THE SWITCH AND/OR THE CONNECTOR THAT CAUSES THE PROBLEM. I'VE CHANGED THE BULB AS WELL AS THE FUSE WITH THE SAME ISSUE. I'M GETTING TICKETS DUE TO THIS BEING AN ISSUE THAT IS NOT AN EASY FIX. IT'S SCARY TO DRIVE DISTANCES WITH CHILDREN IN THE VEHICLE AND NOT KNOWING IF THE LIGHTS WILL TURN ON OR OFF.

Engine
Filed Mar 21, 201984,526 milesOH

3/10/19 VEHICLE SHOWED FLUTTERING ENGINE LIGHT WHILE DRIVING ON RESIDENTIAL STREET (35 MPH). CHECKED, FOUND WAS 3 QTS LOW ON OIL AT 1 WEEK AFTER OIL CHANGE WHEN VEHICLE HAS SHOWN NO NOTICEABLE OIL CONSUMPTION PREVIOUSLY. MAINTENANCE RECORDS SHOW ON SCHEDULE OR BETTER SINCE PURCHASE. DEALER STATES INTERNAL ENGINE DAMAGE @84,526 MILES - SYMPTOMS MATCH RECALL 19V-120, INCLUDING OBDII CODE & CATALYTIC CONV, BUT IS DENIED BY MANUFACTURER UNTIL THE POSSIBILITY OF LEGAL ACTION & MEDIA COVERAGE IS BROUGHT UP. IS NOW BEING 'REVIEWED' BY MANUFACTURER, WHILE NO USUAL DEALER ASSISTANCE - MOST ESPECIALLY 'LOANER' VEHICLE - IS PROVIDED. IMPORTANT: AS STATED IN THE NHTSA SAFETY REPORT, KIA DOES NOT PRODUCE VINS SEQUENTIALLY, THUS THE USUAL MANUFACTURER'S VIN DATABASE METHOD APPEARS INEFFECTIVE - A VIN SEARCH TURNS UP NO RECALL FOR THIS VEHICLE, INCLUDING PREVIOUS ONES IT HAS BEEN SERVICED FOR, A RESULT REPORTED BY OTHER KIA OWNERS SPOKEN TO WHILE WAITING AT THE DEALER'S SERVICE CENTER. THIS MAY BE THE REASON FOR THE WIDESPREAD ISSUES WITH RECALL DENIAL.

Engine
Filed Mar 20, 2019CA

RECENTLY FILED A COMPLAINT REGARDING MY 2014 KIA SOUL ENGINE FAILURE, MY ENGINE IS A 2.0 IT MAKES NO SENSE THAT A 1.6 LITER ENGINE IS BEING RECALLED

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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