2013 Kia Soul complaints

STARTED WITH A CLUNK SOUND, THEN ALL OF A SUDDEN THE VEHICLE WOULD NOT STEER. I WAS IN A MASS OF TRAFFIC SO MY SPEED AT THE TIME WAS SLOW AND I WAS ABLE TO DRIFT ONTO THE SIDE OF THE ROAD LUCKILY. DEALERSHIP TELLS ME THE VIN IS NOT IN THE RECALL, BUT I SEE THIS SAME PROBLEM RECALLED HALF A MILLION TIMES. THEY WILL NOT FIX THE ISSUE, WHICH COMES AT A TUNE OF $1600.

THE VEHICLE PRESENT A GRINDING NOISE WHILE STEERING ON ANY DIRECTION. WHILE GETTING IT CHECKED AT THE LOCAL KIA DEALERSHIP THEY DIAGNOSED THE ISSUE ON THE STEERING WHICH WAS APPARENTLY PART OF A RECALL FROM KIA, A FEW DAYS LATER THE ISSUE ON THE STEERING WAS PRESENT AGAIN AND THE LOCAL KIA DEALERSHIP IS NOW CHARGING ME AROUND 1,900 DOLLARS FOR THE REPAIR EVEN THOUGH IT ALL STARTED TROUGH A MANUFACTURER RECALL..

THE STEERING WHEEL COUPLER HAS BECOME LOOSE, CREATING A SOUND AND STEERING PLAY (OR SLACK) WHEN STEERING. THIS COULD RESULT IN BREAKAGE OF THE COUPLER, RESULTING IS LOSS OF CONTROL OF THE VEHICLE. KIA HAS ALREADY RECALLED THE 2014-16 SOUL MODELS IN RECALL NUMBER: 17V608000, BUT DID NOT INCLUDE THE 2013 YEAR MODEL, WHICH HAS A DANGEROUS DEFECT.

IN APRIL 29, 2019 HAD SAFETY RECALL (NHTSA RECALL #19V120) WORK DONE ON MY 2013 KIA SOUL FOR THE CATALYTIC CONVERTER, NOW FIVE MONTHS LATER MY CHECK ENGINE LIGHT COMES ON. I HAVE THE CHECK ENGINE LIGHT CHECK OUT AT AUTO ZONE AND O REILLY AUTO STORE, THE CODE ERROR READING P0420 CATALYTIC CONVERTER FAILING. I CONTRACT KIA DEALERSHIP SERVICE DEPARTMENT IN HOUSTON, TEXAS. THE SERVICE ADVISOR INFORMED ME, 'THAT SINCE I HAVE 100K ON THE 2013 KIA SOUL THE CAR CATALYTIC CONVERTER IS NOT COVERED. I WILL HAVE TO PAY OUT OF POCKET FOR REPAIR OF THE CATALYTIC CONVERTER.' I WAS ALSO TOLD BY SERVICE ADVISOR, THE SOFTWARE (CATALYTIC OVERHEATING PROTECTION) UPGRADE ONLY FOR THE RECALL. SERVICE ADVISOR STATED 'SUPPOSEDLY NOTHING WAS FOUND ON THE DIAGNOSTIC PROGRAM FOR THE SOFTWARE UPGRADE.' I EXPLAINED TO SERVICE ADVISOR WENT IN BROUGHT MY 2013 KIA SOUL FOR THE RECALL, THE CHECK ENGINE LIGHT WAS NOT ON AT ALL. SERVICE ADVISOR INFORMED ME THAT NEED THE CONTACT KIA MOTOR. I SEND AN EMAIL THE KIA MOTOR COMPANY ON THE RECALL PROBLEM. ON OCTOBER16, 2019, THE KIA MOTOR REPRESENTATIVE CONTRACT ME ABOUT THE RECALL PROBLEM. THE KIA MOTOR REPRESENTATIVE STATED 'I HAVE TO PAY FOR THEM TO CHECK THE RECALL DIAGNOSTIC PROBLEM. THE KIA LOCAL DEALERSHIP IS NOT APART KIA MOTOR COMPANY. YOU ARE RESPONSIBLE FOR THE REPAIRS". IT JUST FUNNY THOSE FIVE MONTHS GO BY AND ALL OF A SUDDEN THERE IS A PROBLEM. I HAVE BEEN LOYAL KIA CUSTOMERS FOR SOME TIME, UNTIL NOW. THEY WILL NOT CHECK OUT THE RECALL PROBLEM OF FREE.

I WAS DRIVING ON HIGHWAY 411 AND IT STALLED JUST DIED AND WOULD NOT RESTART

WHEN TRYING TO START THE CAR IT WON'T TURN OVER UNTIL YOU TURN THE KEY ABOUT TEN TIMES.

CLUNKING NOISE FROM STEERING WHEEL WHEN I GO ON A BUMPY ROAD OR TURN STEERING WHEEL FROM SIDE TO SIDE. WHILE IN MOTION OR STATIONARY.

STEERING WHEEL MAKES A CLICKING SOUND WHEN I TURN THE WHEEL

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). WHILE DRIVING 60-65 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT FAILED TO ACCELERATE ABOVE 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SOUTHWEST KIA ROUND ROCK (600 JEFFREY WAY, ROUND ROCK, TX 78665, (512) 617-5000). THE DEALER STATED THAT TWO COILS WERE NEEDED AND NO FAILURE CODES WERE GENERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO COMPRESSION ON THE NUMBER ONE PISTON. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 215,000.

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 35 MPH, THE STEERING WHEEL MADE A CLICKING NOISE WHEN TURNED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL FELT LOOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2013 KIA SOUL. AFTER RESTARTING THE VEHICLE, A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. MOMENTS LATER, WHILE DRIVING, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SAVAGE KIA (2725 CENTER AVE, READING, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS RECENTLY SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE), BUT THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

MY DAUGHTER WAS DRIVING MY 2013 KIA SOUL, 2.0 ENGINE, ON THE INTERSTATE WHEN THE CAR HAD A SUDDEN LOSE OF POWER. WITHIN A MINUTE OR SO THERE WAS A LOUD POP AND SMOKE ROLLING OUT BEHIND. AFTER BEING TOWED AND INSPECTED WE SEE THAT THE OIL MID PAN FAILED. THERE IS A LARGE CRACK IN THE CAST ALUMINUM JUST BEHIND THE OIL FILTER. I WAS TOLD THIS MUCH BACK PRESSURE IN THE ENGINE PROBABLY MEANS A CLOGGED OR FAULTY CATALYTIC CONVERTER. I HAVE NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHER KIA OWNERS. CALLED KIA AND WAS TOLD THIS IN NOT COVERED BY ANY WARRANTY OR RECALL. *AS *TR

I PURCHASED MY 2013 KIA SOUL ON MAY 8, 2019. ENGINE STARTED KNOCKING. WHEN I CHECKED FOR ANY RECALLS, MY CAR HAD THE CATALYTIC CONVERTER RECALL. THIS WAS PERFORMED AT KIA DEALER IN LAKE CHARLES, LA, ON APRIL 22, 2019. THEY DID NOT REPAIR OR REPLACE ENGINE. I TOOK TO WALKER KIA IN ALEXANDRIA, LA, AND WAS TOLD MY ENGINE WAS NOT ONE "WITH THE LIFETIME WARRANTY" AND THAT IT WAS NOT INCLUDED IN THE ENGINE RECALL. I HAVE NOT SEEN ANYTHING REGARDING A "LIFETIME ENGINE WARRANTY". THIS CAR NEEDS NEW ENGINE. PLEASE HELP!

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AT KIA OF MERIDIAN (1219 MS-39 BYPASS, MERIDIAN, MS 39301). AFTER THE REPAIR, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS ALSO TAKEN TO WILSON KIA (4204 LAKELAND DR, JACKSON, MS 39232). THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE DEALER STATED THAT THE RECALL UPDATE WAS THE CAUSE OF THE FAILURE. THE DEALER CHANGED THE SPARK PLUGS, DRIVE BELT, AND FUEL INJECTION SERVICE, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FAILURE WAS NOT OCCURRING PRIOR TO THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 101,832.

ENGINE BURNED UP ALL THE OIL AND SEIZED UP, METAL SHAVING WERE FOUND IN OIL PAN. WE NOTICED THICK BLACK SMOKE COMING FROM THE TAILPIPE AND GOT TO THE DEALERSHIP AS IT STOPPED WORKING, SAME ISSUE THAT'S HAPPENED TO THE MOTORS THAT WERE ALREADY RECALLED, BUT NO RECALL ON THIS VIN.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO WEST PALM BEACH KIA (LOCATED AT 735 S MILITARY TRAIL, WEST PALM BEACH, FL 33415, (561) 433-1511) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANIFOLD, CATALYTIC CONVERTER, GASKETS, AND EXHAUST PIPE WERE REPLACED. IN ADDITION, THE OIL NEEDED TO BE CHANGED EVERY 200 MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,896.

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED, THE CONTACT WAS INFORMED THAT SMOKE WAS COMING FROM THE EXHAUST PIPE DUE TO AN OVERFLOW OF OIL. THE CONTACT ALSO FOUND AN OIL LEAK NEAR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 74,312.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 40-45 MPH THERE WAS AN ABNORMAL BOMBING NOISE. THE VEHICLE OVERHEATED AND FIRE WAS EMERGING FROM THE HOOD. ALL THE INSTRUMENT CLUSTER LIGHTS WERE ILLUMINATED. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO PRIDE KIA OF LYNN: 793 LYNNWAY, LYNN, MA 01901(781) 596-1010 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 13266509 HOWEVER, NO FURTHER ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 74,000.

I WAS DRIVING MY 2013 KIA SOUL, AND I WAS TURNING ACROSS A BUSY INTERSECTION. AS I WAS IN THE MIDDLE OF CROSSING THE INTERSECTION MY CAR STALLED OUT AND I WAS ALMOST IN A VERY SERIOUS ACCIDENT. IF THE ONCOMING CAR HAD NOT SWERVED IT WOULD HAVE BEEN A SERIOUS COLLISION. SINCE THIS INCIDENT, MY CAR HAS BEEN TOWED TO A KIA SERVICE CENTER AND EVALUATED. THE KIA TECHNICIAN STATED THAT MY CAR HAD METAL SHAVINGS WITHIN THE CRANKSHAFT OIL PASSAGES, AND THE CRANKPINS THEMSELVES MAY BE TOO ROUGH ON THE EDGES. AS A RESULT, OIL MAY BE BLOCKED AND CAUSE THE CONNECTING ROD BEARINGS TO WEAR, WHICH WOULD THEN CAUSE THEM TO FAIL AND SEIZE THE WHOLE ENGINE. THAT, OF COURSE, WOULD CAUSE THE CAR TO STALL DURING DRIVING. THIS IS THE EXACT SAME PROBLEM THAT THE OTHER KIA ENGINES WERE RECALLED FOR. IN ADDITION TO STALLING THIS COULD CAUSE THE RODS TO PIERCE THE ENGINE AND CAUSE A FIRE. MORE LIVES ARE AT RISK BECAUSE THE KIA RECALL IS NOT COMPLETE. ENGINES LIKE MINE, ARE STILL OUT THERE POSSIBLY CAUSING SERIOUS AND OR FATAL INCIDENTS. KIA NEEDS TO EXPAND THE RECALL TO THE 2. ENGINES AS WELL. THIS IS A MANUFACTURING DEFECT THAT NEEDS IMMEDIATE ACTION. PLEASE EXPAND THE RECALL AS THIS PROBLEM IS STILL CONTINUING IN OTHER KIA SOUL ENGINES NOT LISTED IN THE RECALL. *TR CONSUMER STATED MY 2013 KIA SOUL HAS BEEN TOWED TO THE DULLES KIA DEALERSHIP. THEY ARE SAYING THAT EVEN THOUGH THE ISSUE MY CAR IS HAVING IS THE SAME/ OR SIMILAR TO THE OTHER RECALLED KIA SOUL ENGINES, MY ENGINE IS NOT LISTED ON THE RECAL

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, A PISTON ROD DISCONNECTED AND PUNCTURED THE ENGINE. THE FAILURE CAUSED OIL TO LEAK AND THE ENGINE TO SMOKE DUE TO OIL LEAKING ONTO THE HOT EXHAUST COMPONENT. THE CONTACT WAS CONCERNED THAT THE ENGINE WOULD CATCH ON FIRE AND SHE QUICKLY PULLED THE VEHICLE OVER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT SHE PREVIOUSLY VISITED VISION KIA OF CANANDAIGUA (2445 ROCHESTER RD RTE 332, CANANDAIGUA, NY 14424, (585) 394-4542) WHERE THEY CHECKED THE ECU LOGIC IMPROVEMENT ONLY AND DID NOT CHECK THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE CATALYTIC CONVERTER WAS NOT DAMAGED; HOWEVER, THE CONTACT STATED THAT THIS WAS NOT STATED AT ALL IN THE PAPERWORK FROM THE DEALER. THE CONTACT STATED THAT THE DAMAGE TO THE CONTACT'S VEHICLE MATCHED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE DEALER QUOTED A REPAIR COST OF OVER $4,000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE STEERING KNUCKLES WHEN THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,851. *BF *TR

MY VEHICLE SUFFERED NHTSA RECALL 19V120. KIA DEALERSHIP REFUSED TO INSPECT FOR ANY ENGINE DAMAGE THAT MAY HAVE OCCURRED. THEY JUST REPLACED THE CATALYTIC CONVERTER AND DID NOT INSPECT FOR ANY ENGINE DAMAGE. THE VEHICLE SUFFERED FROM CATALYTIC CONVERTER ISSUES FOR OVER 3 YEARS AND THEY REFUSED TO SAY ANYTHING WAS WRONG WITH THE VEHICLE. ACCORDING TO THE RECALL, IF THE CATALYTIC CONVERTER WAS DAMAGED IT MAY CAUSE ENGINE DAMAGE. WELL THE CATALYTIC CONVERTER WAS DAMAGED AND THEY REFUSE TO DO A PROPER INSPECTION ON THE VEHICLE. I NEED THEM TO FULLY DIAGNOSE THE VEHICLE AND INSPECT THE ENGINE. CORPORATE HAS REFUSED TO WORK WITH ME RESOLVING THIS MATTER. THE TECHNICIAN STATED THAT IT IS IMPOSSIBLE FOR THE CATALYTIC CONVERTER TO CAUSE ANY ENGINE DAMAGE.

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN WHEN TURNING IN EITHER DIRECTION. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAKELAND REGAL KIA (1025 BARTOW RD, LAKELAND, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL FLEXIBLE COUPLER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,441.

CONSUPTION EXCESIVE GAS $20 DOLLAR IN 3 DAYS

HELLO I HAVE A 2013 KIA SOUL WITH ONLY 56,000 MILES ON IT. LAST YEAR AROUND FEBRUARY MY CARS STEERING COLUMN STARTED HAVING THIS AWFUL RATTLING AND KNOCKING SOUND COMING FROM IT. I CAN'T DRIVE OVER 55MPH OR IT GETS REALLY BAD AND LOUD. THIS ALSO CAUSES MY BLINKERS NOT TO WORK PROPERLY ON AND OFF. I HAD SURGERY AROUND THE SAME TIME IT STARTED AND I'M JUST GETTING BACK TO BEING ABLE TO DRIVE. EXCEPT I'M AFRAID THAT THE STEERING IS GOING TO BREAK AND CAUSE A BIG WRECK AND NO THIS ISN'T A WHEEL BALANCE ISSUE. HAS ANYONE ELSE HAD THIS PROBLEM THAT YOU KNOW OF? I'M GOING TO CALL THE DEALER TODAY AND GET IT IN TO BE CHECKED. I CAN'T EVEN GET ON THE INTERSTATE BECAUSE OF THE FEAR OF IT BREAKING AND THE EXTREMELY LOUD NOISES IS CAUSES.

2013 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD *JS

IT IS USING OIL EXCESSIVELY TOOK IT TO THE DEALER AND THEY WANTED 1000.00 DOLLARS TO DIAGNOSE THE ENGINE, THEY KNOW WHAT IS WRONG WITH THE ENGINE, SAID I NEED A NEW ONE. THIS VEHICLE HAS BEEN SERVICED AND VERY WELL TAKEN CARE OF

ON MONDAY 06/17/2019 AT APPROXIMATELY 4:15 I WAS ON THE EXPRESSWAY DRIVING IN TRAFFIC AROUND 60 MPH WHEN MY CAR STARTED TO MAKE A TICKING SOUND AS I ACCELERATED. THINKING MAYBE IT HAD SOMETHING TO DO WITH MY RECENT OIL CHANGE I SO I DISMISSED IT INITIALLY. AFTER ANOTHER TEN MINUTES MY CAR I HEARD A LOUD CLANK UNDER MY CAR BUT I CONTINUED TO DRIVE THINKING I MAY HAVE RAN OVER ROAD DEBRIS. THEN I HAD A PERSON IN A WHITE ALTIMA FLAG ME DOWN AND TOLD ME I WAS ON FIRE. I IMMEDIATELY PULLED OVER ON INTERSTATE 285 W IN ATLANTA GA AND LIFTED THE HOOD WHERE I WITNESSED MY ENGINE FLAMING FROM THE BOTTOM. I BEGAN DOWSING THE FIRE WITH MY CASE OF BOTTLED WATER TIL IT WAS UNDER CONTROL. KIA HAS A RECALL ON MY ENGINE RECALL STATUSRECALL INCOMPLETE SUMMARY KIA MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN THE 2012-2016 MY KIA SOUL VEHICLES EQUIPPED WITH THE 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINE. THE DEFECT MAY CAUSE DAMAGE TO THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO THE ENGINE PISTONS. PISTON DAMAGE CAN RESULT IN A STALL, INCREASING THE RISK OF A CRASH. IF A PISTON ROD BREAKS AND PUNCTURES THE ENGINE BLOCK, OIL CAN ESCAPE, INCREASING THE RISK OF A FIRE.

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT MECHANIC, IT WAS DIAGNOSED AS HAVING EXCESSIVE OIL USAGE. UPON INVESTIGATING ,THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,100.

2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED AFTER HAVING THE RECALL COMPLETED THE VEHICLE BECAME VERY SLUGGISH AND DIFFICULT TO ACCELERATE. THE DEALER AND THE MANUFACTURER WERE MADE AWARE, BUT DID NOT OFFER ANY ASSISTANCE. *JS

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR 72712, (479) 319-2697) WHERE IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL ON CAR 19V120. KIA STATES I NEED A NEW ENGINE. MY CAR IS EXPERIENCING THE EXACT SYMPTOMS OF THE RECALL (PISTON DAMAGE D/T SUBRATE PARTICLES, EXCESSIVE OIL BURNING (2.5QUARTS PER 900 MILES), INTERMITTENT MIL ILLUMINATING... KIA STATES I NEED A NEW ENGINE AND THEY WILL PAY FOR THE ENGINE, BUT NOT THE LABOR. GETTING RUN AROUND. KIA STATES THE ENGINE DAMAGE IS NOT BECAUSE OF THE RECALL, YET THEY REFUSE TO PROVIDE AN EXPLANATION OF WHAT IS CAUSING THE ENGINE DAMAGE. THEY ARE ALSO REFUSING TO PROVIDE ANY DIAGNOSTIC INFORMATION. THEIR REASON THAT MY ENGINE HAS DAMAGE IS BECAUSE IT'S HIGH MILEAGE. THIS IS A SINGLE OWNER, WELL MAINTAINED VEHICLE. THE FACT THAT THE CAR HAS THE EXACT DAMAGE AS INDICATED IN THE RECALL AND KIA REFUSES TO LIVE UP TO THEIR PROMISE 'AT NO COST TO YOU', NOT ONLY HAS ME QUESTIONING THEIR LOYALTY TO THE CUSTOMER, BUT ALSO CONTINUES TO PUT ME AND MY FAMILY IN A DANGEROUS SITUATION OF DRIVING A FAULTY CAR. YES, THIS HAS HIGH MILEAGE, YES, THIS IS OUT OF WARRANTY, HOWEVER, THIS IS A RECALL, NOT A WARRANTY ISSUE AND THE RECALL SHOULD BE HONORED 100%. I HAVE ADVISED KIA CORPORATE I AM CONTACTING YOU FOR ASSISTANCE, SINCE EACH REP TELLS ME A DIFFERENT STORY. I'M TOLD THE CASE IS BEING ESCALATED, AND HAVE YET TO HEAR ANYTHING. I'VE ASKED GOD SPEAK WITH HIGHER MANAGEMENT AND HAVE BEEN TOLD THAT INFORMATION IS NOT AVAILABLE TO GIVE OUT.

OLI LIGHT DOES NOT COME ON WHEN MY OIL IS LOW. MY 2013 KIA SOUL BURNS OIL QUICKLY HAD MY OIL CHANGED 2 WEEKS AGO CHECKED YESTERDAY THE DIP STICK WAS ALMOST DRY AT NOT TIME DID MY OIL LIGHT COME ON. MY STEERING WHEEL MAKES NOISE WHEN I MOVE LEFT OR RIGHT IT MAKES A CLICKING NOISE, STEERING WHEEL FEELS LIKES IT LOCKS AT TIME WHEN DRIVING ON THE HIGH WAY

THE HEADLIGHT JUST WENT OUT - NO WARNING NO FLICKERING NOTHING. CHANGED THE LIGHT BLUB, CHANGED THE WHOLE HEADLIGHT ASSEMBLY - STILL DOES NOT WORK - ONLY HAPPENED TO ONE SIDE - FUSES, REPLYS, EVERYTHING ELSE WORKS

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. BOB HOWARD KIA (13241 BROADWAY EXT, OKLAHOMA CITY, OK) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE FAILURE MILEAGE WAS 161,000.

STEERING WHEEL CLICKS OR KNOCKS WHEN MOVING OR STATIONARY WHEN TURNING THE WHEEL TO LEFT OR RIGHT. AT SPEEDS OF 75+ MPH THE STEERING WHEEL CLICKS AND SHAKES ON ITS OWN WITHOUT ANY TURNING INPUT. SEEMS LIKE A SIMILAR ISSUE TO OTHER KIA RECALLS ASSOCIATED WITH THE STEERING COUPLER.

RADIO/BACKING CAMERA STOPPED WORKING. HAD CAMERA REPLACED EARLIER. RADIO COMES ON BUT PLAYS NO SOUNDS.

THE VEHICLE MAKES THE NOISE STATIONARY AND IN MOTION IS LOUD FEELS LIKE THE STEERING WHEEL IS COMING APART I SEEN VIDEOS OF THE PROBLEM ON YOUTUBE THERE ARE MANY AND HOW TO FIX IT KIA HAS NOT RECALL THE YEAR 2013 MODEL PLZ WHAT CAN WE DO.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO HANSON SUBARU KIA (2300 CARRIAGE LOOP SW, OLYMPIA, WA 98502, 1-877-224-14270) TO BE REPAIRED PER A MANUFACTURER RECALL CAMPAIGN REGARDING THE ENGINE. THE DEALER FOUND TWO DIAGNOSTIC TROUBLE CODES, BUT THEY FAILED TO REPLACE THE MOTOR OR CATALYTIC CONVERTER AND ONLY PROVIDED AN UPGRADE TO THE COMPUTER. THE DEALER REFUSED TO PROVIDE THE REMEDY AND CLEARED THE FAILURE CODES. THE CONTACT STATED THAT THE ENGINE HAD EXCESSIVE WEAR AND WAS CONSUMING MOTOR OIL AT A HIGH RATE. THE VEHICLE WAS NOT FULLY REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

AT AROUND 60,000 MILES, BEGAN TO NOTICE CLUNKING NOISE AND SLIGHT WOBBLE WITH STEERING COLUMN. AT FIRST IT WAS MINIMAL, BUT HAS GOTTEN PROGRESSIVELY WORSE AND NOW HEAR NEW SQUEAKING/GRINDING NOISES WHEN TURNING AT LOWER SPEEDS OR WHEN STOPPED. RECENTLY RESEARCHED AND SAW THAT MANY OTHER PEOPLE HAVE BEEN EXPERIENCING THIS SAME ISSUE WITH THIS MODEL (THE 2010-2013 BUILDS), WITH A VIDEO REGARDING THIS ISSUE ON YOUTUBE HAVING MORE THAN 40,000 VIEWS AS OF WRITING THIS (HTTPS://YOUTU.BE/J3U0KHPLZ8C). THE SAME STEERING COUPLER PARTS THAT WERE DEEMED DEFECTIVE FOR OTHER RECALLED MODELS FROM KIA/HYUNDAI APPEAR TO BE THE SAME ONES USED IN THE 2013 KIA SOUL (AND OTHERS THAT HAVE NOT BEEN RECALLED). HTTPS://WWW.CARCOMPLAINTS.COM/KIA/SOUL/2013/STEERING/CLUNK_NOISE_IN_STEERING.SHTML

I RECEIVED A SAFETY RECALL, DATED APRIL 12, 2019. PER RECALL, 19V120, TO UPGRADE THE CATALYTIC CONVERTER AT NO COST TO ME. I CALLED CUSTOMER ASSISTANCE CENTER AT 800.333.4542 AND SPOKE WITH NICOLE WHO ASSURED ME THERE WOULD BE NO COST TO ME. ON MAY 13TH, I VISITED A KIA DEALERSHIP ON 4220 FREDERICKSBURG RD., SAN ANTONIO, TX., AND MADE APPOINTMENT FOR MAY 16TH AND WAS TOLD THAT A DIAGNOSTIC WAS NECESSARY AND COULD GENERATE A CHARGE. LATER THAT DAY I CALLED TO CANCEL THE APPOINTMENT IN CASE OF A CHARGE AND SPOKE TO DANIEL, A CASHIER. TO CONFIRM CANCELLATION, I CALLED AGAIN ON MAY 15TH AND SPOKE WITH EDWARD IN SERVICES AND WAS TOLD THE APPOINTMENT HAD NOT BEEN CANCELLED. I ASKED HIM TO CANCEL AND HE ADVISED ME TO RESCHEDULE SOON DUE TO THE RECALL. I TOLD EDWARD MY CONCERNS ABOUT PAYING FOR A DIAGNOSTIC, AND HE SAID THAT IF DIAGNOSTIC WAS RELATED TO THE RECALL, THERE WOULD BE NO CHARGE, BUT THERE COULD BE A CHARGE IF THE DIAGNOSTIC FOUND OTHER ISSUES NOT RELATED TO THE RECALL. HE SAID HE WOULD CANCEL APPOINTMENT AND I TOLD HIM I WOULD CALL LATER TO RESCHEDULE. HOWEVER, I WILL NOT HAVE THE MONEY ANY TIME SOON TO PAY IN CASE THERE IS A CHARGE FOR THE DIAGNOSTIC. THE MILEAGE IN MY VEHICLE IS 53,000, SO I DO NOT KNOW HOW LONG I SHOULD CONTINUE DRIVING MY VEHICLE WITHOUT RESOLVING THIS RECALL ISSUE.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THE SEAT BELT RETRACTOR FAILED TO RETRACT THE SEAT BELT. THE FAILURE CAUSED THE SEAT BELT BUCKLE TO BE CAUGHT INSIDE THE DOOR FRAME OF THE VEHICLE AND WAS BENT. THE CONTACT STATED THAT THE BUCKLE NO LONGER FITS INTO THE RECEIVER. THE VEHICLE WAS TAKEN TO FAMILY KIA OF ST.AUGUSTINE LOCATED AT 2665 U.S. HIGHWAY 1 SOUTH, ST. AUGUSTINE, FL 32086, (904) 808-0542, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RETRACTOR, RECEIVER, AND BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 37,504.

I TOOK MY CAR INTO KIA OF LAGRANGE IN LAGRANGE GEORGIA FOR A RECALL. MY ENGINE LIGHT WAS ON AND GIVING THE CODE FOR THE CADILLAC CONVERTER. THEY UPGRADED THE COP ECU LOGIC AND RESET MY ENGINE LIGHT. THE NEXT DAY MY ENGINE LIGHT WAS RIGHT BACK ON FOR MY CADILLAC CONVERTER. KIA IS REFUSING TO REPLACE MY CADILLAC CONVERTER EVEN THOUGH THE RECALL STATES IF THAT WAS DAMAGED IT WOULD BE REPLACED. I HAVE CALLED THE CONSUMER ASSISTANCE CENTER FOR KIA AT 800-333-4542 SIX TIMES NOW AND EACH REPRESENTATIVE I HAVE SPOKEN TO HAS ASSURED ME THEY WOULD GET THIS RESOLVED AND THAT NO MONEY WOULD COME OUT OF MY POCKET AND HAVE BEEN PROMISED CALLS BACK ALL SIX TIMES BUT NEVER RECIEVED A CALL BACK.

I WAS GOING DOWN THE FREEWAY SPEED LIMIT IS 70MPH MY FOOT IS ON THE GAS AND MY CAR SEEMS TO DECREASED IN SPEED NO LIGHTS CAME ON PRIOR TO MY CAR SHUTTING DOWN(LIKE CHECK ENGINE LIGHT OR OIL LIGHT ETC) MY KIA SOUL HAS COMPLETELY STOPPED ON THE FREEWAY AND ONLY THEN DOES THE CHECK ENGINE LIGHT COME ON THIS WAS BACK AT THE END OF FEBRUARY 2019 COUPLE OF MONTHS GO BY I HAVE NO CLUE AS I WHAT'S GOING ON WITH MY VEHICLE IT'S NOW MAY 2019 AND I JUST GOT WORD FROM THE SHOP THAT IT'S A PISTON WHICH WAS THE CAUSE FOR MY ENGINE TO DIE OUT

RACK AND PINION SOUND

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ON APRIL 12TH 2019. THE VEHICLE WAS DRIVEN BACK TO THE DEALER WHERE IT WAS AWAITING AN EVALUATION FROM A KIA HEADQUARTERS MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING NOISE MAY RESULT FROM FAULTY CONVERTER, WHICH DISTRACTED THE CONTACT. EVERY TIME THE ENGINE WAS STARTED, THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO KIA OF ST. CLOUD (1396, 901 2ND ST S, WAITE PARK, MN 56387, (320) 259-4542) AND WAS NOT DIAGNOSED; HOWEVER, THE MECHANIC STATED THAT THE BOTTOM OF THE ENGINE HAD TO BE REMOVED AND REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 134,000. *BF *JB

WAS DRIVING DOWN THE INTERSTATE WHEN ALL THE LIGHTS ON THE DASH COME ON AND THE CAR SHUT DOWN. HAS NOT CRANKED SINCE.

OVER THE PAST SEVERAL MONTHS, STEERING HAS DEVELOPED A CLICKING SOUND AND SOME PLAY WHEN THE STEERING WHEEL IS MOVED BACK AND FORTH AT REST AND MOVING, AND STEERING VIBRATION THAT SUDDENLY HAPPENS WHEN DOING 70 MPH. '2007-2014$5 COUPLING P/N 563152K000FFF USED ON 200 MODELS OF KIA AND HYUNDAI 'MAY 22, 2014KIATSB-CHA044OPTIMAS, SOULS, FORTES 2010-2014 IDENTIFIES DEFECTIVE COUPLING; REPAIR COST $250-$500 'AUGUST 16, 2016KIATSB-CHA072OPTIMAS ADJUSTS MAN HOURS; OFFERS FREE REPLACEMENT AND EXTENDED WARRANTY UNDER ITS CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM (CS1604) STATING 'KIA'S ANALYSIS HAS IDENTIFIED THAT THIS CONDITION OCCURS IN EXTREMELY HIGH HUMIDITY STATES ADJACENT TO WARM OCEAN WATERS DUE TO WEAR OF THE FLEXIBLE COUPLING.' THEN GOES ON TO IDENTIFY 9 STATES INCLUDING FLORIDA, WHERE WARRANTY REPLACEMENT IS AUTHORIZED. 'FOR VEHICLES SOLD OR REGISTER IN ALL OTHER STATES, KIA IS EXTENDING THE WARRANTY ON THE FLEXIBLE COUPLING TO 10 YEARS/UNLIMITED MILES.' 'AUGUST 16, 2016KIATSB-CHA074 SOULS AND FORTES ADJUSTS MAN HOURS; REPAIR COST IS STILL $250-$500 'JAN. 2017HYUNDAIISSUED EXTENDED WARRANTY ON ALL EFFECTED MODELS. WHY ARE OPTIMA OWNERS GETTING A FREE REPLACEMENT OR EXTENDED WARRANTY WHILE SOUL AND FORTE OWNERS ARE PAYING $250-$500 DOLLARS FOR THE DIAGNOSTICS AND REPAIR OF THE SAME PROBLEM? IT IS MY OPINION THAT A NEW TSB SHOULD BE ISSUED TO INCLUDE THE EFFECTED SOULS AND FORTES IN THE KIA CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM. I FEEL THIS PROBLEM SHOULD

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LITHIA FORD LINCOLN OF ROSEBURG (1650 NE STEPHENS ST, ROSEBURG, OR 97470, (541) 537-4643) WHERE THEY DISCONNECTED THE BATTERY. THE VEHICLE WAS TOWED TO BUTLER KIA (4950 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 776-3088) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.