2011 Kia Sorento complaints

See attached document for complaint

3/11/24 The first thing I noticed was that my cruise control shut off with a couple of jerks to my vehicle. Then a few minutes later, I lost all steering, put in it park. There was smoke coming from under the hood, but not fire. It is sitting at my house still. A couple of months or so ago, when I received the letter of the recall, I called the dealership I bought my vehicle from and inquired about it. I was told that the part was not available but when it does, I will receive another letter. Also wanted to note, that right before I made that call, my engine light came on the day before that. Today, I called the same dealership to let them know what happened yesterday and they told me there was a cost for a tow truck to come get my vehicle. I was given a phone number to Kia, to which I called and started some kind of process. But it stopped when she told me it was going to be over $200 for a tow truck to come get my vehicle. I am not able to pay that nor feel as if I should due to Kia knowing about the recall and danger of same. Right when I lost steering and a red lamp popped up. I immediately parked it.

My 2011 Kia Sorento is leaking oil.(possibly from an oil pressure sensor from inside engine compartment) Unable to drive vehicle

The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH, the vehicle made a loud noise while the contact was accelerating, and the vehicle lost motive power. The contact made it to a safe location. The contact attempted to drive the vehicle to the residence, but the vehicle lost motive power and stalled. The oil light and check engine warning light was illuminated. The check engine warning light was blinking continuously. The contact stated that the engine made a loud noise and the contact smelled smoke. The contact drove the vehicle in LIMP Mode to the residence. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V877000 (Engine) however, the engine was not replaced. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 197,000.

The engine showed signs of overheating and smoke emissions. The vehicle was taken to a authorized Kia dealership where the recall components: KSDS software, and one other out of the three recall components was replaced. The KSDS software failed to activate and the engine overheated several days later, the vehicle was taken to a dealership where the engine recall replacement order was refused and instead was given a cost estimate of $10,000 USD to replace.

I felt a burning smell in the car while parked. I called the dealer to check if it was related to the recall, but the remedy was unavailable for NHTSA Recall Number 23V652000. .

Brakes feel softer, rear brake burnt smell, replaced brakes one month ago. Headlight and taillight bulbs replaced several times in last 3 months due to blinking blowing replaced and starts over again. Screen will not turn on until car has run for 45 minutes. Cannot use back until screen turns on. Leaving car parked until I can get brake system fixed. Noticed brake light on dash and car with swerve light on dash. Too scared to drive until at least brakes are fixed. Reached out to dealership. No part available for recall which most likely is failing my brakes

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Exhaust system flex pipe was repaired and the next day the exhaust muffler/ resonator failed at the seam, causing hot gases to escape into the undercarriage and melt the lower bumper cover assembly on the right passenger side. See photos attached.

The rear frame on my 2011 kia sorento rusted and broke.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a engine recall for this vehicle u have to be safe where u park it at all time

The contact owns a 2011 Kia Sorento. The contact stated that when the vehicle was started, the horn was inoperable and the front and rear driver's side windows did not go up and down as designed. In addition, the air bag warning light was illuminated. The vehicle was taken to the dealer several times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal burning plastic odor inside the cabin of the vehicle while starting the vehicle. The contact called a local dealer and was advised that there was no fix available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

While driving on the freeway, the car began to lose power. As I struggled to maneuver to the right lane to pull over, something under the hood caught on fire and black smoke came billowing out. We were able to get out of the car before a young man traveling in he opposite direction saw us and turned around to help. With his help we were able to get my grand kids out and into his car. Thank God that he was not criminally minded. I then called AAA who towed the car back to our home. This happened in July 2023. In October, I received a safety recall notice warning of a possible fire happening. I contacted the local Kia dealership and was told that there was nothing they could except wait and that it could take up to a year or receive the part to remedy the problem. I then contacted Kia Headquarters and was told the same thing. It is now January 2024, and still no remedy and no operable vehicle.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal burning odor coming entering the cabin of the vehicle. The battery warning light was blinking intermittently. The dealer was contacted. The manufacturer was made aware of the issue. The approximate failure mileage was 230,000. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time to repair the recall. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 40 MPH, the vehicle was sluggish and was losing motive power. The check engine warning light was illuminated. The contact called the local dealer and was informed that parts were not available to repair the open recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the recall repair parts were not yet available. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 68,000.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and while the vehicle was idling, the voltage reader indicated that the voltage was fluctuating between 11.2 and 19.20 volts. The lights within the vehicle were illuminated, the radio would turn on, and other electrical systems would suddenly activate. The contact had to unplug the negative cable for several minutes for the charging system to work correctly. The failure persisted after the repairs and had since become more consistent. An independent mechanic inspected the vehicle and determined that the alternator had failed and needed to be replaced. The alternator was replaced. The vehicle had not been taken to be diagnosed after the failure. The contact replaced the battery however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Airbag light on dashboard constantly on

As I was backing into my driveway on Thursday 1/18/2024 @ 5:25 pm. I was on my way home from work. As I was backing into my driveway I lost power, the ABs and the MIL light both came on, the abs went off but the MIL began to flash and I lost all power in the car. I shut it off immediately and we pushed my car the rest of the way into the driveway. I had received a KIA Safety recall notice that said if this happens, Call KIA, immediately to request a tow to the nearest Authorized dealership. Was told they cannot perform this task and that I need to wait till tghe figure out the recall before they will help me. I have no vehicle to get back and forth to work now and KIA is refusing to help me.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine light warning was illuminated. The vehicle had been taken to the dealer but was not diagnosed. The manufacturer was made aware of the issue. The failure mileage was approximately 137,513. VIN tool confirms parts not available.

I was driving my car to work when my check engine light came on and starting flashing. I made it to work just unable to go over 30MPH because it felt like it was in fail safe mode. That afternoon I spoke with KIA Affairs and the lady advise me to go to autozone and get it diagnosed after work. Well after work I went to go to autozone and barely made it half a mile before it felt like it was going to die. so i turned to go back to turn around to back to work in the parking lot next door. When I turned it felt like i had no control over where my car was going like i had no traction control even though i did not hit any patches of ice.

I was driving. Without any warning or any noticeable prior issues my car was smoking very bad from the hood. Once parked I opened the hood but can not tell where it is coming from. When I crank it the smoke starts again.

The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact smelled a burning odor with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic; however, the cause of the failure could not be determined. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available. The contact states all lights still stay on even after her husband disconnects the censor from lighting up and reconnects it.

When I was driving my SUV engine light came and there was some noise then engine stopped working. Then didn't turn on. It was very bad.

I was driving home from work on 12/22/23 when all of my dashboard lights came on and my engine died. I was in motion when this happened. I put the hazards on and put the car in park and tried to restart it. As I was doing that I was hit from behind by another vehicle. I suffered a concussion that lasted almost 2 weeks. My car being totaled not due to the damage from the accident but the diagnosis that the engine "blew". My insurance company had it towed from a body shop to a salvage yard. I have kept the maintenance completely up to date and put close to $4000 into it last year for normal use items. There was an oil leak that ruined my starter - that was repaired. I am now without a vehicle.

The ABS, downhill assist, and engine light stay on constantly, even though the clock spring has been replaced and multiple car repair shops are unable to diagnose a “problem.” When driving, the vehicle seems like the engine is getting extremely hot and starts to sputter and even cuts off at times. There are currently recalls on 2011 Sorentos for fire risk while parked and fire risk while driving. However, my VIN is not included in the recall for fire risk while driving, but I believe it should be based on the inability to diagnose a problem with my engine. Vehicle is well maintained. Thank you.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while her husband was driving at various speeds, there was a burning odor inside the vehicle. Additionally, the contact stated after driving and parking the vehicle, there was an abnormal burning odor coming from the vehicle. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.

The contact owned a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while reversing out of the garage, there was smoke coming from underneath the hood. The check engine warning light was illuminated. The vehicle was out of the garage. The contact stated that the turned off the vehicle and opened the hood. The contact stated that there was a significant amount of black smoke coming out of the engine compartment. The contact stated that he attempted to disconnect the positive battery thermal but was unable to do so. The contact stated that he applied a fire extinguisher to the engine compartment; however the smoke persisted and the vehicle caught on fire. The contact stated that the fire then extended to the entire vehicle. The fire department extinguished the fire. The contact stated that the vehicle had burned to the ground and remained at the residence. The vehicle was totaled. A fire department report was filed. No police report was filed. There was no injury sustained. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,000.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH on the interstate, the RPM dropped to 0. The contact depressed the accelerator pedal however, the vehicle lost motive power and stalled while pulling off the roadway. No warning light was illuminated. The vehicle was restarted, and the contact drove the vehicle to the residence. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 104,000.

I'm supposed to park my 2011 Sorento outside and away from structures, and not drive it until Kia comes up with a part/solution to fix the engine compartment fire issue relating to NHTSA Recall # 23V652000 (manufacturer recall # SC284XM). This warning was issued Sept 25th, 2023. It's now been over 3 months. Am I supposed to walk everywhere, use a Ride Share service, or take public transportation??? If Kia won't fix it, they should give me another vehicle to drive....or purchase the vehicle back from me for what I paid for it in 2022, less 1 year's depreciation.

The contact owns a 2011 Kia Sorento. The contact stated that the dealer had replaced the front passenger's side and driver's side door handles; however, after the repair, the front passenger's side door handle fractured. The vehicle was taken to the dealer, where the front passenger's side door handle was replaced at the contact's expense. Additionally, the contact stated that the front and rear passenger's side doors, and the rear driver's side door failed to open from the outside while pulling the doors handles. The contact stated that the steering control buttons, and the cruise control mode had become inoperable. The air bag warning light was illuminated. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The contact also stated that while shifting into park (P), the vehicle made an abnormal clunking sound and the gear shifter moved beyond the park (P) position. The contact stated that the failure occurred intermittently. The contact stated that the interior lights of the vehicle failed to turn off. The ABS, TPMS, traction control, check engine, air bag warning lights, and other unknown warning lights were illuminated. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that t

2011 Kia Sorento headlights come on during the bright part of the day and also turn off while driving at night in the auto mode. It is dangerous to be driving while at night when headlights just go out at any time and all the other inside dash lights go dim. It also happens that the headlights come on during the afternoon when it is bright outside also and causes the inside dash lights to go dim. Have seen several Kia owners complaining about this same issue. Very, very dangerous to drive at night. No warning of this is going to happen. This is putting us and others at risk of a life threatening situation. No dealership or auto repair shop can address the problem unless they are there when it actually happens. It is available for inspection at anytime to fix this problem.

2011 Kia Sorento pearl white paint delaminating. Paint bubbling up and peeling off in sheets along the top of the windshield. Exposed bare metal that has severely rusted. Also bubbling and chipping/peeling on the hood. Rust spots all over the rear lift gate under the paint where it is not bubbling or peeling. Paint started peeling off the silver roof rails and hood approximately 2015. Started coming off the roof above the windshield in sheets approximately 2020.

Both low beam headlight out at same time with no indication or warning . On dash it showed lights operational

Was driving on highway doing 85 and all sudden no warning no lights no nothing my car started loosing power and dropped speed as I'm trying to give it gas it is loosing speed almost caused me to wreck got to side of highway and it just died and the are saying my engine needs replaced had no warning

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The contact stated that the ABS warning light had been illuminated on and off for approximately a month. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

While driving, my car slowed down and wouldn't accelerate pass 35 or 40 mph. I had to turn into a parking lot and restart the car. It drove fine, upon restarting. My OBD reader indicated DTC P200A Intake Manifold Runner. AAA informed me of KIA's notice regarding the same issue. This has happened on 4 occasions over the past weekend.

This defect was repaired as a recall, repaired again by a shop, and is doing the same thing again. The dash lights for ABS, downhill accent, and the anti-skid light up when first start up. The second time of this defect the car would not start, the anti-thief system was activated (lights and horn were activated). Repair was done in my driveway because the vehicle would not start. I contacted a dealer about the second time and was told this problem had already been repaired by a recall. The second time the switch/commutateur interruptor, NAPA part # SL1031 was replaced. Now those same dash lights are back on.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact stated he heard noises coming from the engine compartment. The contact stated everyone exited the vehicle and the vehicle was on fire. The fire and police department arrived on the scene. A police and fire report was filed. There were no injuries. The vehicle was taken to a tow yard. The vehicle was deemed a total loss by the insurance adjuster. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN Tool Confirms Parts Not Yet Available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH he saw smoke coming from under the hood. The contact stopped the vehicle and opened the hood. The contact stated that flames were coming from the passenger side front near the starter motor. The contact extinguished the flames with a hand-held fire extinguisher. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and replaced the battery, the battery cables, and the hoses. The vehicle had been repaired. The failure mileage was approximately 100,000. VIN tool confirms parts not yet available.

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. The contact stated that recently the check engine warning light illuminated. The vehicle was taken to the dealer, but no service was provided. After leaving the dealer, the contact received a call from management informing her that the parts were not available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 154,625. VIN tool confirms parts not available.