2011 Kia Sorento complaints

AROUND THE FIRST OF THIS MONTH I ATTEMPTED TO OPEN MY DRIVER'S SIDE DOOR FROM THE OUTSIDE AND WAS UNABLE TO. I THOUGHT IT WAS THE LOCK ITSELF, BUT AFTER INVESTIGATING A LITTLE FURTHER I REALIZED IT IS THE DOOR HANDLE ITSELF. I ALSO EXPERIENCE PROBLEMS WITH MY FUEL DOOR. SOMETIMES IT OPENS WITH THE PUSH BUTTON AND SOMETIMES IT DOES NOT. KIA HAS LOOKED AT THIS AND WAS NOT ABLE TO REPRODUCE THE PROBLEM. *TR

AFTER SITTING OVERNIGHT OR ALL DAY, WHEN BACKING UP THEN GOING FORWARD THE CAR ACTS LIKE THE ABS IS STICKING AND WONT MOVE FORWARD, PULLS TO THE LEFT. YOU HAVE PUT CAR IN PARK, TURN IT OFF, THEN TURN BACK ON FOR IT TO STOP. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. UPDATED 10/02/14*LJ UPDATED 3/2/2015 *JS

THE CAR HAD PROBLEMS STARTING AND THE STARTER, ALTERNATOR AND BATTERY WAS FINE. THE DEALER CLAIMS IT WAS A SWITCH AND IT WAS REPLACED. THE PROBLEM KEPT HAPPENING ON OCCASION (2-3 TIMES) IN THE LAST YEAR AND LAST TIME THEY REPLACED THE BATTERY. I BELIEVE THERE IS A BIGGER PROBLEM AND DEFECT. *TR

FRONT DRIVER EXTERIOR HANDLE WILL NOT OPEN THE DOOR - CAN ONLY BE OPENED FROM INSIDE . *TR

AIRBAG LIGHT CAME ON AT APPROXIMATELY 70000 MILES, RESET AND REMAINED OFF FOR A WHILE. BACK ON AT 72000 MILES. DIAGNOSED BY DEALER THAT IT IS RELATED TO FAULTY PASSENGER SIDE OCS SENSOR MAT, WITH REPAIR COST OF APPROX. $2000. CONTACTED KIA AND THEY CHECKED WITH DISTRICT MANAGER TO SEE IF THEY WOULD DO ANYTHING REGARDING THE ISSUE (FIX, DISCOUNT, ETC.) AND WAS INFORMED THEY WOULD NOT. UNFORTUNATELY OUT OF STANDARD WARRANTY DUE TO MILEAGE...WHICH TO ME A SAFETY SENSOR BECOMING FAULTY WOULD HAVE NOTHIN TO DO WITH MILEAGE AND IS NOT REALLY THAT OLD. EXHUBERANT COST FOR MOST PEOPLE TO REPAIR, WHICH WE CURRENTLY DO NOT HAVE FINANCES TO DO. IN RESEARCHING, AFTER THE FACT, APPEARS KIA HAS HAD A LONG LINE OF ISSUES WITH AIRBAG AND OCS SENSORS. MAKES ME WONDER IF ISSUES STILL EXIST IN THIS MODEL, BUT MOST ARE STILL BEING COVERED UNDER WARRANTY OR IF WE HAPPENED TO JUST GET A "LEMON". (NOT ONLY ISSUE WE HAVE HAD WITH CAR, BUT BEING RELATED TO SAFETY WANTED TO SHARE.) *TR

2/12/14 WAS THE DATE THAT I PURCHASED THIS VEHICLE. I HAVE HATED EVERY MINUTE OF IT SINCE. IT KEPT SOUNDING LIKE STUFF WAS FALLING OFF THE BOTTOM OF MY CAR. I TOOK IT IN AND HERE BOTH THE FRONT STRUTS ARE OUT. THEN TO FIND OUT THEY WHERE OUT BEFORE I EVEN BOUGHT THE VEHICLE! I HAVE BEEN WAITING MONTHS FOR KIA TO GET THE PARTS IN THIS COUNTRY TO HAVE MY CAR FIXED! SINCE THEN I HAVE BEEN STUCK DRIVING MY NEW/USED VEHICLE WITH NO STRUTS. WITHOUT THE STRUTS WORKING THAT ALIGNMENT IS OFF WHICH CAUSES THE VEHICLE TO PULL. I HAVE TWO YOUNG CHILDREN THAT RIDE IN THIS VEHICLE PLUS I DRIVE 25 MILES TO WORK AND 25 MILES BACK EVERY DAY. I CALL KIA AND THE DEALERSHIP TO CHECK ON THE PARTS ORDER AND ALL THEY CAN SAY IS THEY ARE BACK ORDERED.....WELL, IF IT IS A 2011 AND PARTS ARE BACK ORDERED SO FAR I HAVE TO WAIT MONTHS TO GET THEM, SOMETHING IS WRONG. STRUTS SHOULD NOT HAVE TO BE REPLACED THIS SOON ON A CAR. *TR

CPSC: I1470147A. 2011 KIA SORENTO. CONSUMER STATED THE CAR HAS TURNED OFF ON THE HIGHWAY ON THREE OCCASIONS. ALSO STATED ALL OF A SUDDEN THE BATTERY AND ALL ELECTRICAL COMPONENTS SHUT DOWN. *LN THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM. *JB

I FOUND THAT THE REAR LEFT TIRE WAS SERIOUSLY WORN ON THE INSIDE TO THE POINT THAT IT NEEDED TO BE REPLACED. I HAVE NEVER BEFORE SEEN A REAR TIRE WEAR ON THE INSIDE EDGE WHILE THE REST OF THE TIRE WAS STILL GOOD AT 32000 MILES. WHAT WOULD CAUSE THE WEAR? *TR

WHEN MAKING A LEFT TURN AT APPROXIMATELY 5-10 MPH, I WAS BROADSIDED ON DRIVERS SIDE BY ANOTHER SUV TRAVELING AT 35MPH. NONE OF MY AIR BAGS DEPLOYED. I WOULD HAVE EXPECTED THE SIDE HEAD RAIL BAG TO DEPLOY, PARTICULARLY THE ONE RIGHT NEXT TO THE DRIVERS HEAD. IT DID NOT. ACCORDING TO THE IIHS, THIS AIR BAG SHOULD HAVE DEPLOYED IN THIS TYPE OF SIDE-IMPACT CRASH. I HAD TO BE TAKEN TO THE LOCAL HOSPITAL BY RESCUE SQUAD AND AM SUFFERING WITH SEVERE BACK AND NECK PAIN AS WELL AS SEVERE HEADACHES FROM THIS COLLISION...UPDATED 10/08/14 *BF *TR UPDATED 3/24/2015 *JS

PURCHASED 2011 KIA SORENTO - NEW- FROM LOCAL DEALERSHIP ON 5/13/2011. IN ONE YEAR (5/17/2012) RIGHT-REAR PASSENGER DOOR STARTED STICKING. ENDED UP BEING THE DOOR PANEL STICKING ON THE WEATHER STRIPPING, BUT THIS REQUIRED TWO SUBSEQUENT ATTEMPTS TO REPAIR, ON 6/6/2012 (WEATHER STRIP REPLACED) AND 9/5/2012 (DOOR PANEL REPLACED) (COVERED BY WARRANTY). THIS FINAL SOLUTION OF REPLACING THE DOOR PANEL WORKED, UNTIL 6/19/2014. SAME ISSUE, WITH THE SAME DOOR, RECURRED. THE DOOR PANEL CLIPS HAVE BEEN REPLACED. THE DEALER SHIP OPENED A CASE WITH KIA AT OUR REQUEST AND ADJUSTED THE DOOR STRIKE PLATE. THE PROBLEM SEEMED TO BE FIXED, BUT WITHIN TWO DAYS, WE ARE READY TO TAKE IT BACK TO RE-ADDRESS THE ISSUE. AT THIS POINT THE MILEAGE HAS PLACED THE CAR OUT OF WARRANTY, THUS THE CURRENT COST OF THE PART (THE DOOR PANEL) BEING $675, PLUS LABOR, IS ON US TO BEAR AND LIKELY, BASED ON THE PREVIOUS RECORD WILL NOT BE THE FINAL REPAIR REQUIRED FOR THIS ROUND. WE FULLY EXPECT THIS SAME DOOR TO FAIL IN ANOTHER TWO YEARS. WE FEEL THAT THIS ISSUE IS A SAFETY HAZARD AS WHEN SOMEONE TRIES TO OPEN THE DOOR, FORGETTING IT IS BROKEN, AND DOES NOT PUSH HARD TO CLOSE THE DOOR, IT IS NOT FULLY ENGAGED. THERE IS AN OPEN CASE WITH KIA DIRECTLY TO ADDRESS THE PROBLEM (K2738522). THEY ONLY MENTIONED ASSISTING WITH THE REPAIR, NOT REPAIRING IT AT THEIR COST, FOR WHAT IS LIKELY A QUALITY AND SAFETY ISSUE WITH THIS PARTICULAR VEHICLE AND DOOR. IT DOES NOT SEEM TO BE LIMITED TO THE 2011 MODEL YEAR AS I DID FIND ANOT

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER ACTIVATING THE PUSH-TO-START BUTTON. THE CONTACT ALSO STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE KEY FOB, ENGINE MODULE, WIRING HARNESS AND BRAKE LIGHT SWITCH HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 18,000.

I WAS PARKED IN A PARKING SPOT, PUT THE CAR IN REVERSE TO BACK OUT, WHEN I TRIED TO PUT IT IN DRIVE IT WOULDN'T SHIFT PAST NEUTRAL. IT HAS DONE THIS SIX TIMES IN THE LAST YEAR SINCE THE FIRST INCIDENT BUT HAS BECOME MORE FREQUENT. THIS LAST TIME, THE SAME THING OCCURRED EVERY TIME I PARKED (FOUR TIMES IN ONE DAY). ALSO THE ESC AND DBC LIGHTS COME ON WHEN THIS HAPPENS. I FINALLY DECIDED TO CALL THE DEALERSHIP AND SCHEDULE AN APPOINTMENT BECAUSE ON THIS SAME DAY, AS I WAS DRIVING ON THE HIGHWAY THE ESC AND DBC LIGHTS CAME ON AND STAYED ON UNTIL I PULLED OVER AND TURNED THE CAR OFF. *TR

I PURCHASED MY 2011 KIA SORENTO APPROXIMATELY 1 YR AGO AND MY INTERIOR LIGHT IN FRONT OVER DRIVER AND PASSENGER COMES ON AND OFF DURING DRIVING. THIS DID IT IN THE BEGINNING THEN STOPPED, NOW IT DOES IT ALL THE TIME WITH THE ILLUMINATING DOOR OPEN SIGN ON DASH. THEY STAY ON MUCH LONGER AND HAPPENS MORE FREQUENTLY. I'M AFRAID TO DRIVE WITH MY GRAND CHILDREN IN CAR, NOT SURE IF SAFE ANYMORE. DEALER NEVER EXPRESSED AT TIME OF PURCHASE THAT THERE WHERE ANY RECALLS FOR THIS VEHICLE. FRONT MAKES NOISE EVERYTIME I PLACE FOOT ON BRAKES, PEOPLE LOOK OVER WHEN I HIT BRAKES. NOT SURE IF THIS IS A PROBLEM AS WELL(RECALL). I AM UNEMPLOYED NOW FOR 15 MONTHS NO MONEY TO FIX THESE PROBLEMS. PLEASE LET ME KNOW IF THESE ARE PART OF ANY RECALLS. I PURCHASED VEHICLE FROM SANSONE JR., ROUTE 66, NEPTUNE, NJ. THANK YOU FOR YOUR ASSISTANCE. *TR

2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT ILLUMINATED. *SMD THE DEALER RECOMMENDED REPLACING THE AIR BAG, AT A COST OF $ 1200.00*JB

1) THE VEHICLE HAS STALLED OUT SIX (6) TIMES DURING MY OWNERSHIP. THIS HAS OCCURRED AFTER STOPPING. I WAS ABLE TO RESTART THE VEHICLE FOUR OF THE SIX TIMES BY STOPPING, PUTTING THE VEHICLE IN PARK, AND PRESSING THE "START" IGNITION BUTTON. TWO OF THE SIX TIMES THE GEAR WAS LOCKED INTO DRIVE AND NEUTRAL ONLY. THE VEHICLE WOULD ALSO NOT SHUT OFF. BOTH TIMES 911 WAS CALLED FOR CALIFORNIA HIGHWAY PATROL ASSISTANCE WAS CONTACTED AS I WAS STRANDED ON THE FREEWAY. THIS OCCURRED ON 2/20/14 AND 6/03/14. ON 5/17/14 THE VEHICLE WAS BROUGHT INTO THE KIA CAR PROS CARSON FACILITY FOR THE 60,000 MILE MAINTENANCE AND PASSED WITH NO ISSUES. 2) THE BACKUP CAMERA FLUTTERS INTERMITTENTLY (ABOUT 10-15 TIMES A MONTH) MOSTLY IN THE MORNING ON START UP AND SOMETIMES AT NIGHT. KIA OF CERRITOS HAD REPLACED THE NAVIGATION/RADIO MODULE 3 TIMES, BUT OFFICIAL RECORDS SHOW IT WAS REPLACED ONLY TWICE. THIS HAS NOT RECTIFIED THE ISSUE AS IT STILL PERSISTS. 3) THE RADIO INCONSISTENTLY (ABOUT 2-5 TIMES A MONTH) DOES NOT START FOR ABOUT 20 SECONDS AFTER STARTING THE VEHICLE UP. I AM NOT CONFIDENT THAT THE ISSUES ARE RESOLVED AND I FEAR FOR THE SAFETY OF MYSELF AND ALL WHO RIDE IN THE VEHICLE. THE KIA CAR PROS CARSON FACILITY REPLACED THE DRIVE ASSIST PART AND CLEANED THE ELECTRICAL CONTACTS FOR THE FIRST INCIDENT IN FEB 2014. I WAS TOLD THIS WOULD RECTIFY THE ISSUE. ON 6/03/14, I WAS TOLD A SOFTWARE UPDATE TO THE ECU (ELECTRICAL CONTROL UNIT) WAS PERFORMED, BUT THEY DO NOT GUARANTEE THAT THE PROBLEM HAS BEEN RE

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT TO PARK AND ROLLED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.

I HAVE BEEN EXPERIENCING MULTIPLE ISSUES WITH MY 2011 SORENTO NOT STARTING AT ALL OR ONLY STARTING WITH THE FOB IN THE CHARGER SINCE DECEMBER 2013. MORE RECENTLY I HAVE HAD ISSUES WHERE THE VEHICLE WON'T LOCK OR IT LOCKS AND THEN WON'T UNLOCK UNTIL I AM ABLE TO OPEN THE REAR HATCH MANUALLY AND THEN THE FOB WILL UNLOCK THE OTHER DOORS. YESTERDAY I WAS AT A GAS STATION AND MY FUEL DOOR WOULDN'T OPEN (NO CLICKING SOUND OR ANYTHING) UNTIL I STARTED THE CAR WITH THE KEY FOB IN THE CHARGER AND THEN I WAS ABLE TO OPEN THE FUEL DOOR WHILE IT WAS RUNNING. WHEN THE VEHICLE WON'T START WITH THE FOB IN THE CHARGER, I HAVE EITHER HAD TO USE THE "UNOFFICIAL" START METHOD WITH MY FOOT OFF THE BRAKE AND HOLDING IN THE START BUTTON FOR 15 SECONDS OR IF THAT DOESN'T WORK I HAVE HAD TO JUMP START THE BATTERY. MY LOCAL KIA DEALERSHIP TOLD ME THAT I NEEDED TO REPLACE THE CAR BATTERY BUT I REALLY DON'T FEEL THAT IS THE ISSUE BECAUSE THERE ARE SOME DAYS THAT THIS DOESN'T HAPPEN AT ALL. I AM SCARED THAT AT SOME POINT I WILL BE LOCKED OUT OF THE VEHICLE WITH MY CHILDREN INSIDE OR THAT I WILL BE STRANDED SOMEWHERE BECAUSE OF THIS ISSUE. AT THIS POINT I HAVE ONLY ONE WORKING FOB - I TOOK MY CAR IN TO THE DEALER AND EXPLAINED THAT ONE OF THE FOBS WASN'T WORKING BUT THEY TOLD ME (AFTER WORKING ON ALL OF THE RECALLS FOR 7+ HOURS) THAT THE FOB WAS FINE. SO, I DON'T EVEN HAVE A BACKUP KEY. *TR

DRIVING OUT OF PARKING LOT INTO STREET PUT FOOT ON BRAKE PEDAL AND IT STUCK TO FLOOR. ALL THE WARNING LIGHTS CAME ON AND ENGINE WAS RUNNING. TRIED PUMPING BRAKE BUT NO GOOD. TRIED GAS PEDAL BUT NO GOOD. TRIED SHIFTING INTO DIFFERENT POSITIONS BUT NO GOOD. ONLY AFTER TURNING CAR OFF AND ON DID BRAKE PEDAL COME BACK. IF THIS HAD HAPPENED IN STREET OR HIGHWAY WOULD HAVE HAD SERIOUS ACCIDENT. *TR

DOORS WILL NOT OPEN FROM OUTSIDE AND THE GAS DOOR WANT OPEN. IT STARTED WITH THE PASSENGER DOOR THEN THE BACK DRIVER DOOR AND NOW DRIVER DOOR. SAFETY ISSUE WHEN CHILDREN IS STRANDED IN CAR AND PARENT CANT GET IN. *TR

FRONTAL COLLISION AT 55 MPH, FRONT AIR BAGS DEPLOYED, BUT INSTANTANEOUS SIDE IMPACT FROM OTHER VEHICLE RESULTED IN SIGNIFICANT IMPACT TO THE PASSENGER SIDE, BROKEN SEAT, RIGHT SIDE INJURIES (RIBS, BACK, PUNCTURED LUNG), AND THE SIDE AIR BAGS DID NOT OPEN (FAILED TO DEPLOY) WITH THIS SIDE IMPACT. VEHICLE WAS TRAVELING NORTH AT 55 MPH, AND WAS STRUCK BY A WESTBOUND TRUCK TRAVELING 35 MPG...UPDATED 10/08/14 *BF *TR UPDATED 3/24/2015 *JS

SIGNIFICANT SIDE IMPACT ON FRONT PASSENGER SIDE DOOR, BUT SIDE AIR BAGS DID NOT DEPLOY. PASSENGER'S SEAT WAS BROKEN, AND PASSENGER RECEIVED BROKEN RIBS, PUNCTURED LUNG, FRACTURED VERTEBRAE. VEHICLE WAS DECLARED A TOTAL LOSS. *TR

OCCASIONALLY AND MORE THAN ONCE, THE REMOTE KEY FOB WILL NOT OPEN THE DOOR AND WHEN IT DOES WILL NOT START THE CAR. SOMETIMES YOU HAVE TO INSERT THE KEY INTO THE FOB HOLDER IN THE CONSOLE FOR THE VEHICLE TO START. IT HAS HAPPENED NOW MORE THAN 5 TIMES TO MY FAMILY AND I. *TR

ON TWO DIFFERENT DATES ABOUT A WEEK APART WE HAD TWO TPMS FAILURES. ON THE FIRST ONE THE TPMS TIRE PRESSURE MONITOR SYSTEM SENSOR LOCATED IN THE PASSENGER REAR WHEEL CRACKED AND WAS LOSING AIR. TPMS SENSOR WAS REPLACED. AROUND A WEEK LATER WHILE MY WIFE WAS TRAVELING AT HIGHWAY SPEED THE PASSENGER SIDE FRONT TPMS SENSOR RETAINING CAP FELL OFF DUE TO CORRODED THREADS AND THE SENSOR FELL INTO THE TIRE CAUSING A HIGH SPEED DEFLATION. DEALER HAS NOT BEEN NOTIFIED OF THE SECOND FAILURE AS WE HAVE AN APPOINTMENT IN THE NEXT COUPLE WEEKS. THIS VEHICLE HAS BEEN DEALER SERVICED SINCE NEW AND HAS ALL REQUIRED SERVICE DONE. *TR

TL-THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATE THAT THE SUNROOF EXPLODED WHILE HE DROVE AT 35 MPH THE FRACTURED GLASS FELL INTO THE VEHICLE AND THE SUNROOF FRONT BAR FELL ON THE CONTACT'S HEAD. THE CONTACT SUFFERED A CUT TO HIS SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 30,000. UPDATED 04-29-14 *BF

THE VEHICLE ABRUPTLY JERKS OR CHANGES GEARS WHEN REDUCING SPEED. WHEN TAKING THE FOOT SLOWLY OFF THE GAS PEDAL THE VEHICLE JUMPS CAUSING THE VEHICLE TO ALMOST STOP. THE TRANSMISSION ALSO MAKES A VERY LOUD NOISE. SOMETIMES IT JUST TURNS OFF BY ITSELF. CAR IS ONLY 2 YEARS AND A HALF OLD AND IT'S ALREADY HAVING SIGNS OF BREAKING DOWN AND HAVING PROBLEMS THAT COULD CAUSE ACCIDENTS. KIA SAYS THEY DON'T KNOW WHAT THE PROBLEM IS. I HAVE TAKEN THE CAR TO THE DEALER TWICE. THE FIRST TIME THEY CLEANED THE THROTTLE BODY, BUT IT DIDN'T FIX THE PROBLEM. I HAVE TAKEN THE CAR TO THE DEALER AGAIN, STILL WAITING FOR SOLUTION. RESEARCHING THE INTERNET, I FOUND THERE ARE MANY SIMILAR COMPLAINTS WHERE KIA JUST WON'T DO ANYTHING. ACTUALLY I FOUND THIS WEB PAGE AS A RECOMMENDATION FROM ONE OF THE FORUMS. HOPE YOU CAN HELP. *TR

I EXPERIENCED REPEATED HEADLAMPS BULBS BURNING OUT. I FOUND THE SITE REPAIRPAL.COM AND REPORTED THE PROBLEM. I NO LONGER OWN THIS VEHICLE DUE TO THE ISSUE, BUT RECEIVE ALERTS FROM REPAIR PAL WHEN OTHERS REPORT THE PROBLEM. IT CONTINUES -- I STILL RECEIVE ALERTS. I AM GLAD I FOUND THIS MEANS TO REPORT THE PROBLEM. PLEASE INVESTIGATE. IT IS A SAFETY ISSUE BECAUSE YOU NEVER KNOW WHEN IT WILL HAPPEN. I WAS STOPPED BY THE POLICE ONCE AND GIVEN A WARNING. THE FOLLOWING IS WHAT I WROTE ON REPAIRPAL.COM. THE LINK TO THIS SITE IS: HTTP://REPAIRPAL.COM/HEAD-LAMPS-057 HAVE HAD 3 LOW BEAM HEADLIGHTS BLOW OVER THE PAST COUPLE OF MONTHS. TODAY THE DEALERSHIP TOLD ME THAT IT WAS CAUSED BY A SHORT IN THE HEADLAMP ASSEMBLY TO THE TUNE OF A $400 PART AND ABOUT $250 LABOR. NOT COVERED BY THE MAXIMUM WRAP COVERAGE EXTENDED WARRANTY. ARGHH! HAVE NO CHOICE BUT TO HAVE IT FIXED, BUT NEVER WILL I BUY ANOTHER KIA. FOLLOWUP: THIS IS MY NOTE TO THE KIA: "THIS IS IN REFERENCE TO CASE # [XXX]. THANK YOU FOR RETURNING MY CALL AFTER I SENT THE PREVIOUS MESSAGE... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN THE SORENTO REACHES A SPEED ABOVE 60 IT HESITATES BEFORE ABRUPTLY JUMPING INTO THE NEXT GEAR, CAUSING THE ENTIRE VEHICLE AND ALL PASSENGERS TO JERK FORWARD. THE JUMPING OF THE GEAR IS SO FORCEFUL THAT IT SOUNDS AS IF THE ENGINE IS ABOUT TO FALL OUT OF THE VEHICLE EACH TIME IT'S PLACED IN GEAR. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER HOWEVER, THE VEHICLE WAS DIAGNOSED BUT, NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 67,000...UPDATED 12/29/14 *BF THE CONSUMER STATED THE DEALER ADVISED THE MANUFACTURER WOULD NOT ASSIST WITH REPAIRS DUE TO THE VEHICLE'S MILEAGE. THE CONSUMER BELIEVES THE MILEAGE SHOULD NOT BE A FACTOR WITH THIS PARTICULAR FAILURE. UPDATED 9/28/2015*JS

WHEN SWITCHING FROM PARK TO DRIVE A LOUD POP WILL BE HEARD FROM THE VEHICLE USUALLY OCCURRING (LOUDEST) DURING COLD MOIST DAYS. IN THE SAME CONDITIONS WHEN THE VEHICLE IS IN MOTION THE CAR BEGINS TO STUTTER AND VIBRATE WHEN SWITCHING GEARS (THIS IS USUALLY FELT INITIALLY DRIVING OFF OR DURING HARD BRAKES AT LIGHTS). CAR AT ONE POINT STALLED IN MIDDLE OF TRAFFIC. WHEN GOING TO DEALER THEY SAID SOFTWARE UPDATES SHOULD HAVE FIXED IT, HOWEVER THE PROBLEM SIMPLY PERSISTS (THOUGH THE CAR DID NOT STALL THUS FAR). *TR

WHILE DRIVING AT NIGHT ON A COUNTY ROAD, LOUD CLICKING NOISE CAME FROM DASHBOARD, SEAT BELT WARNING LIGHT FLASHED ON AND OFF, AND HEADLIGHTS FLASHED OFF ALL AT THE SAME TIME. HEADLIGHTS REMAINED OFF FOR 1-2 SECONDS, CAME BACK ON, AND WENT OFF AGAIN, AND ON AGAIN. THIS HAS HAPPENED AT LEAST A DOZEN TIMES SINCE THEN WHILE DRIVING AT NIGHT, AND ALSO A FEW TIMES DURING THE DAYTIME (I HEAR THE CLICKING AND SEE THE SEAT BELT INDICATOR LIGHT). MECHANICS AT KIA DEALERSHIP SAID THEY "COULD NOT DUPLICATE" AND MADE NO ATTEMPT TO CORRECT THE PROBLEM. THIS HAPPENS MORE OFTEN WHEN DRIVING AT HIGHWAY SPEED (60-70 MPH). IT HAS ALSO HAPPENED TWICE AFTER STOPPING THE CAR AND SHUTTING OFF THE IGNITION. IT IS A SERIOUS SAFETY CONCERN AND MAKES ME AFRAID TO DRIVE AT NIGHT! *TR

THE SUNROOF EXPLODED. MY HUSBAND DRIVING AT HIGHWAY SPEED WHEN SUNROOF MADE A LOUD BANG. LUCKILY THE SHADE WAS DRAWN AND PROTECTED HIM FROM FLYING GLASS. THE FLYING GLASS TOOK OUT THE ANTENNA. *TR .. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE DRIVER AND PASSENGER'S SIDE FRONT, CURTAIN AND SEAT CUSHING AIR BAG DEPLOYED INADVERTENTLY, CAUSING THE CONTACT TO BECOME STARTLED AND CRASHED INTO A MEDIAN. THE MANUFACTURER INVESTIGATED THE AIR BAG FAILURE AND CONCLUDED THAT THE CONTACT HAD SHIFTED INTO TWO-WHEEL DRIVE AND CAUSED THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED A NECK INJURY AND THE PASSENGER SUFFERED A CHIPPED TOOTH AS A RESULT OF THE ERRONEOUS AIR BAG DEPLOYMENT. THE DEALER PERFORMED A DIAGNOSTIC AND REVIEWED THE EVENT DATA RECORDER, WHICH INDICATED A LOW BATTERY BUT DID NOT SPECIFICALLY INDICATE AN AIR BAG FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 49,447.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LOCK FAILED AND THE DRIVER'S SIDE DOOR COULD NOT BE UNLOCKED FROM THE EXTERIOR, ONLY FROM THE INTERIOR OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 63,000.

PUSH BUTTON START NOT STARTING VEHICLE. BRAKE LIGHTS DO NOT COME ON UPON DEPRESS OF BRAKE PEDAL. VEHICLE ONLY STARTS AFTER HOLDING BUTTON 10-15 SECONDS.

1ST INCIDENT 10/2010 - OUTSIDE RIGHT SIDE REAR DOOR HANDLE SNAPS OFF (CHILD LOCK ON INSIDE OF CAR ENGAGED SO YOU CANNOT OPEN DOOR FROM INSIDE AND MAKING IT DIFFICULT TO GET A CHILD OUT OF THE CAR). 2ND INCIDENT 01/17/2014 CAR HAS 35000 MILES NOW - OUTSIDE LEFT REAR DOOR HANDLE SNAPS OFF (CHILD LOCK ON INSIDE OF CAR ENGAGED SO YOU CANNOT OPEN DOOR FROM INSIDE AND MAKING IT DIFFICULT TO GET A CHILD OUT OF THE CAR). I THOUGHT THE 1ST TIME IT HAPPENED IT WOW I HAVE NEVER HAD THAT HAPPEN BEFORE ON ANY VEHICLE I HAVE EVER OWNED - I BOUGHT THIS CAR NEW WITH ONLY 15 MILES ON IT, IT IS GARAGE KEPT. NOW THAT THIS HAS HAPPENED BEFORE I QUESTION THE QUALITY - AND HAVE READ ONLINE OF OTHERS HAVING SAME ISSUE. *TR

THERE IS A PROBLEM WITH THE SUSPENSION ON ALL 2011 KIA SORENTO CARS. THE SUSPENSION IS VERY BAD ON ROUGH ROADS. THE VIBRATION AND NOISE IN THE CABIN IS NOT NORMAL. IT IS VERY HARD ON YOUR BACK AND SHOULD BE MODIFIED BY THE MANUFACTURER. *TR

DURING EARLY MORNING STARTUP, VEHICLE ACCELERATED PAST 3000 RPM FOR APPROXIMATELY 10 SECONDS. AFTER DECELERATION, WHEN THE VEHICLE WAS SHIFTED TO DRIVE, A LOUD THUMP WAS HEARD AND A FORWARD THRUST WAS FELT. NO FORWARD MOTION OCCURRED BECAUSE OF BRAKE PEDAL DEPRESSION. *TR

I WAS LEAVING A PARKING LOT AND APPLIED THE BRAKES BEFORE ENTERING TRAFFIC. I FOUND THE BRAKE PEDAL VERY HARD TO PUSH WITH VERY LIMITED BRAKING POWER. LUCKILY, I WAS NOT TRAVELING AT A HIGH RATE OF SPEED OR A TRAGIC ACCIDENT COULD HAVE TAKEN PLACE. I DROVE CAREFULLY AND WAS ABLE TO GO VERY SLOW AND PULLED INTO A LOCAL MECHANIC. THIS IS A POTENTIALLY LIFE AND DEATH ISSUE SHOULD FAILURE OCCUR. I AM AWAITING FINAL DIAGNOSIS BUT THEY FEEL THE MOST LIKELY PART IS A BRAKE BOOSTER CHECK VALVE OR THE BRAKE BOOSTER. *TR

I WAS DRIVING TO WORK ON A 2 LANE ROAD WITH PEOPLE BEHIND ME. MY CAR MADE A SOUND LIKE A ROCK ROLLING AROUND IN AN EMPTY WATER BOTTLE THEN ALL THE DASHBOARD LIGHTS TURNED ON AND THE ENGINE DIED. LUCKILY I WAS ABLE TO PULL OVER WITH A GREAT DEAL OF STRENGTH APPLIED TO THE STEERING WHEEL. I CALLED KIA IMMEDIATELY AND THEY HAD IT TOWED TO A DEALERSHIP WITHIN THE HOUR. THE DEALERSHIP IS NOW CLAIMING I HAD A COOLANT LEAK WHICH CAUSED THE CAR TO OVERHEAT BUT I HAD NO INDICATIONS PRIOR THAT THE CAR WAS OVERHEATING. THEY SAID THIS IS PROBABLY NOT COVERED BY WARRANTY SINCE ITS A LEAK AND IT SHOULD HAVE BEEN DISCOVERED EARLIER. *TR

2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO THE AUTO FUNCTION OF THE HEATER/AC NOT WORKING. *SMD THE CONSUMER STATED THE AUTO FUNCTION WORKED FOR ANOTHER SIX MONTHS, AND THEN IT STOPPED WORKING AGAIN. THE DEALER REPAIRED IT FOR THE SECOND TIME. SHORTLY AFTER, IT STOPPED WORKING AGAIN. THE DEALER KEPT THE VEHICLE FOR A COUPLE OF DAYS, TO DETERMINE THE PROBLEM. THE VEHICLE WAS RETURNED TO THE CONSUMER AND IT WAS WORKING, BUT WAS TOLD IT WASN'T FIXED AND WOULD CONTINUE TO STOP WORKING.

REAR SUN ROOF EXPLODED. TRAVELING ALONG I-4 ABOUT 55 MPH WHEN THERE WAS A LARGE GUN SHOT SOUND SO WE LOOKED AROUND FOR ANOTHER VEHICLE THAT MIGHT HAVE MADE THE NOISE BUT THERE WAS NO CAR WITHIN 50-60 YARDS BEHIND OR IN FRONT. THEN WE HEARD SOMETHING RUMBLING ON ROOF WHICH WAS GLASS. LUCKILY THE ROOF WAS INTACT BUT THE VERY SIDES OF THE GLASS ROOF WERE BREAKING UP IN A LONG SLENDER LINE. NOW AFTER A FEW MILES GETTING HOME THE CENTER IS STARTING TO BREAK UP. THE CAR HAD BEEN PARKED IN THE GARAGE FOR 7 WEEKS WHILE I WAS IN THE UK AND ONLY TOOK IT OUT OF GARAGE. I HAVE BEEN IN THE UK MOTOR TRADE 50 YEARS AND NEVER SEEN GLASS GIVE WAY LIKE THIS. IT APPEARS AS IF SOMEBODY TRIED TO PUSH THE TWO SIDES OF THE CAR INWARDS CAUSING THE ROOF TO EXPLODE. THERE IS NO OTHER DAMAGE AT ALL AND NO DEBRIS HIT MY ROOF. UPDATED 1/7/14*CN UPDATED 01/09/14*LJ UPDATED 01/09/14

THE SEAT BELT LIGHTS WILL FLASH AND THERE IS A CLICKING SOUND IN THE LEFT SIDE B-PILLAR GOING DOWN THE ROAD WITH ALL THE PASSENGERS BUCKLED IN. THE HEADLAMPS WILL FLASH ON AND OFF AFTER DARK AND NOW THE PASSENGER SIDE AIR BAG LIGHT WILL NOT LIGHT EVEN IF THERE IS A PASSENGER IN THE CAR. I RETURNED THE CAR TO THE KIA DEALER IN CHATTANOOGA TN. AND THEY SAID IF THEY CAN'T DUPLICATE THE ACTION THEY CAN'T FIX IT. I CALLED KIA CORP. AND THEY ALSO STATE THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM. THE OWNERS MANUAL STATES IF THE SEAT BELT LIGHT IS FLASHING THEN THE SEAT BELTS ARE NOT WORKING PROPERLY. *TR

WHEN COMING TO A STOP AT A LIGHT OR STOP SIGN, USUALLY ON A SLIGHT DOWNHILL SLOPE, THE VEHICLE ENGINE DIES COMPLETELY. IT USUALLY HAPPENS AFTER THE VEHICLE HAS BE DRIVEN FOR 10-15 MINUTES, PARKED FOR 10-15 MINUTES THEN DRIVEN AGAIN FOR TEN MINUTES. ONCE IT DIES I AM ABLE TO START IT UP RIGHT AWAY. IT IS A PUSH START "KEY" AND THE CAR DIES AFTER I APPLY THE BRAKES AND AM VERY NEAR TO A COMPLETE STOP. THIS HAS HAPPENED WITHIN A FEW MONTHS OF PURCHASE AND OCCURS RANDOMLY, EVERY FEW MONTHS. IT HAS HAPPENED SIX TO TEN TIMES SINCE I PURCHASED THE CAR. I HAVE BROUGHT IT INTO THE DEALER AT LEAST THREE TIMES AND THE COMPUTER COMES BACK WITH NO CODES. THEY CAN'T REPLICATE IT AND DO NOT KNOW WHAT TO FIX. TODAY, THE DEALER INSTALLED A MONITOR FOR ME TO USE FOR TWO WEEKS TO SEE IF IT HAPPENS AND WE CAN CAPTURE THE INFO IN REAL TIME. KIA MANUFACTURER CUSTOMER SERVICE WAS ABOMINABLE. I AM TRYING TO GET A FIELD TECHNICIAN TO LOOK AT IT AND COMMUNICATE WITH THE DEALER. *TR

DRIVER ON SIDE-STREET TRIED TO CUT ACROSS MAIN ROAD DIRECTLY IN FRONT OF ME CAUSING ME TO SWERVE TO AVOID HER. MY KIA SORENTO THEN HIT A BRICK WALL AND A 2,000+ POUND CAST IRON ENTRANCE GATE. NONE OF MY AIRBAGS DEPLOYED! THAT IS WHY I BOUGHT THE CAR, FOR SAFETY FOR MY NEW FAMILY. BY THE LOOKS OF THE DAMAGE AND WHERE THE IMPACT WAS, THE OFFICERS AND I WERE ALL SURPRISED THAT AIRBAGS DID NOT DEPLOY. HAD I HAD A PASSENGER OR WAS NOT WEARING MY SEATBELT, THERE COULD HAVE BEEN SOME SERIOUS INJURY AS A RESULT OF THE IMPACT. PICTURES CAN BE FURNISHED TO DOCUMENT THE IMPACT AND DAMAGE TO THE 2011 KIA SORENTO LX AWD. *TR

WHEN I PRESS ON OR LET OFF OF THE BRAKE THERE IS A POPPING NOISE. MY EX ALSO HAS A 2012 SORENTO AND HERS DOES THE SAME.

WHILE BRAKING TO SLOW FOR A STOP SIGN, MY 2011 SORENTO TURNED OFF. I TOOK IT INTO THE DEALERSHIP THE NEXT DAY AND THEY COULD FIND NOTHING WRONG. WE MOVED CROSS COUNTRY DAY AFTER THE DEALERSHIP RELEASED THE CAR. IN OUR NEW STATE, THE SORENTO SHUT OFF MULTIPLE TIMES, IN MULTIPLE LOCATIONS. IN TRAFFIC, IN THE NEIGHBORHOOD, PARKING LOTS, ETC. THE CAR IS ALWAYS MOVING WHEN IT SHUTS OFF. I TOOK IT TO THE LOCAL DEALERSHIP AND THEY FOUND NO ISSUES. I HAVE NOW, SINCE JANUARY 2013, TAKEN THE SORENTO TO THE DEALERSHIP FOUR TIMES. I AM TAKING IT IN TODAY FOR THE FIFTH TIME, AFTER THE CAR HAS SHUT OFF TWICE THIS PAST WEEKEND. THIS ISSUE HAS OCCURRED MORE TIMES THAN I CAN COUNT. I HAVE HAD A CASE OPEN WITH KIA, BUT THEY CLOSED IT AFTER THE DEALERSHIP COULD FIND NOTHING WRONG. ON THREE OCCASIONS, I CAME QUITE CLOSE TO HITTING PEOPLE WHILE TURNING IN PARKING LOTS, BECAUSE POWER STEERING SUDDENLY GOES OUT WHEN THE CAR SHUTS OFF. THIS MORNING, THE CAR SHUT OFF IN A SCHOOL PARKING LOT DURING DROP OFF, WITH KIDS WALKING THROUGH THE LOT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE TURNING LEFT, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE TRANSMISSION FLUID WAS LOW. THE TRANSMISSION WAS FLUID WAS FILLED BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS SCHEDULED FOR UNKNOWN REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

KIA SORENTO INFREQUENT AND UNPREDICTABLE LOSS OF POWER DURING MODERATE ACCELERATION. DURING CERTAIN CONDITIONS, WHICH HAVE INCLUDED MODERATE UPHILL CLIMBS, HIGHWAY DRIVING AND CITY UNDER 50MPH AND AT MODERATE ACCELERATION, THE VEHICLE WILL SUDDENLY LOOSE POWER, FAIL TO UPSHIFT WHEN NEEDED, OR SHOW NO SIGNS OF POWER, FOLLOWED BY ERRATIC SHIFTING AND A LOUD CLUNK. AT OTHER TIMES ON HIGHWAY DRIVING, THE CAR WILL, FOR NO APPARENT REASON, DOWNSHIFT ON FLAT SECTIONS WHEN SPEEDS ARE BETWEEN 45-65MPH. MULTIPLE TRIPS TO THE DEALER: 1/8/13, 95,035 MILES- DEALER COULD NOT REPLICATE, INHIBITOR SWITCH BRACKET INSTALLED, DID NOT RESOLVE THE ISSUE 7/26/13, 106,574 MILES-ELECTRONIC STABILITY AND ABS LIGHT COME ON, SIMILAR TO STOP LAMP SWITCH, DEALER COULD NOT REPLICATE, DID SEE ERROR CODES BUT DID NOT PROVIDE THEM TO CUSTOMER, RESET THE COMPUTER. NOT RESOLVED. 10/3/13, 107,842-TRANSMISSION STILL JERKING, DEALER TRIED REPLACING AUTOMATIC TRANSMISSION FLUID, DID NOT RESOLVE THE ISSUE. TOOK TO ALTERNATIVE DEALER-ROAD TEST WITH CUSTOMER-ADVISED THE PROBLEM WILL NEED TO BECOME WORSE AND MORE FREQUENT TO DIAGNOSE. THIS IS LEADING TO UNSAFE CONDITIONS DUE TO UNEXPECTED LOSS OF POWER. *TR

WILL INTERMITTENT TURN ON DURING DRIVING AND STAY ON. IF YOU STOP AND TURN OFF CAR AND THEN RESTART MAY OR MAY NOT RETURN ON. CAR AS A BIT OF A SHAKE TO IT SOME TIMES. HAD CRUISE CONTROL NOT TURN ON. ELECTRICAL SEEMS WACKY IN THE VEHICLE. ALSO HAD IT BEEN STUCK IN PARK OR TIMES COULD NOT MOVE THE SHIFTER TO PARK OR REVERSE. SERIOUSLY NEEDS TO BE REVIEWED. ALL THESE ISSUES HAPPEN INTERMITTENT AND NEVER WHEN NEAR THE KIA DEALERSHIP. VEHICLE 90% OF THE TIME HAS BEEN WONDERFUL, HOWEVER THERE ARE ISSUES THAT NEED INVESTIGATED AND CORRECTED FOR EXAMPLE ALL THE ABOVE I HAVE LISTED. *TR