Page 22 of 31 · complaints 1,051–1,100 of 1,520

2011 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Feb 3, 201691,000 milesAZ

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE EXPERIENCED A LOSS OF POWER; HOWEVER, THE RADIO, BLUETOOTH, AND EXTERIOR LIGHTING STILL WORKED. IN ADDITION, THE VEHICLE COULD NOT BE SHIFTED EXCEPT BETWEEN NEUTRAL OR DRIVE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS STOPPED AFTER ROLLING INTO A PARKING SPACE AGAINST A CURB. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE TOW TRUCK DRIVER WAS ABLE TO GET THE VEHICLE OUT OF GEAR INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. UPDATED 04/08/16*LJ *JS

Unknown or Other
Filed Feb 1, 201685,000 milesIN

MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, IT DOES OPEN ON THE INSIDE SO I HAVE TO LEAVE MY WINDOW DOWN ALL THE TIME SO I DON'T HAVE TO CLIMB IN FROM THE PASSENGER SIDE DUE TO BACK ISSUES

Air BagsCrash1 injured
Filed Jan 28, 201660,000 milesRI

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE AHEAD STOPPED SUDDENLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO REAR END OF THE VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT MENTIONED THAT 24,000 MILES AFTER THE FAILURE OCCURRED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING AND THE FRONT PASSENGER SIDE SEAT AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

Unknown or Other
Filed Jan 27, 201675,000 milesGA

THE DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS HAPPENED WHILE THE CAR WAS STATIONARY. I GOT OUT OF THE CAR IN A PARKING LOT AND THE DOOR WAS WORKING FINE. CAME BACK 5 MINUTES LATER AND IT NO LONGER WORKS. SAME ISSUE WITH THE REAR DRIVER'S SIDE DOOR. CANNOT OPEN IT FROM THE OUTSIDE OR THE INSIDE SINCE THE CHILD SAFETY LOCK IS ENGAGED. IT IS INCREDIBLY UNSAFE TO NOT BE ABLE TO GET INTO THE CAR IN AN EMERGENCY NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB THROUGH FROM THE PASSENGER SIDE. THE DEALERSHIP WANTS $660 TO FIX THE PROBLEM. I THINK THAT IS RIDICULOUS AND FROM WHAT I'VE READ IT SOUNDS LIKE MANY OTHER PEOPLE ARE HAVING THE SAME ISSUE.

Structure › Body
Filed Jan 20, 201654,027 milesAR

THE SUPPORTS HOLDING THE TRUNK LID OPEN NO LONGER HOLD THE LID OPEN. RATHER ALLOW THE TRUNK LID TO FALL CAUSING A DANGEROUS POTENTIAL THREAT OF THE TRUNK LID FALLING ON MY HEAD!

Unknown or Other
Filed Jan 15, 201695,000 milesMN

DRIVERS DOOR WON'T OPEN FROM THE OUTSIDE. HAD ISSUE FIXED 2.5 YEARS AGO AT 55000 MILES UNDER WARRANTY. ISSUE KEPT REOCCURRING INTERMITTENTLY UNTIL NOW WHERE IT JUST WON'T OPEN.

Seats
Filed Jan 12, 201675,946 milesPA

WHEN OUT TO MY KIA AND I HIT THE UNLOCK BUTTON. ATTEMPTED TO OPEN THE FRONT PASSENGER DOOR. DIDN'T OPEN, SO I HIT THE UNLOCK AGAIN, STILL WOULDN'T OPEN. SO I WALKED AROUND AND OPENED THE DRIVERS SIDE AND REACHED OVER, THE DOOR OPENED. THIS IS THE FIRST TIME FOR THIS DOOR. BUT I'VE HAD THIS HAPPEN TO ME TO THE REAR DRIVE SIDE DOOR AND HAD TO HAVE THE DOOR HANDLE REPLACED. THE KIA WAS SITTING IN THE DRIVEWAY NOT RUNNING AND THAT DOOR DOESN'T HAVE NEAR AS MUCH USE AS SOME OF THE OTHERS. ALSO THE BACK SEAT ON THE PASSENGER SIDE WON'T GO DOWN. I AM ASSUMING THE CABLE IS BROKE. AGAIN THIS WAS NOT USED MUCH SINCE I GOT THE KIA ALMOST 4 YEARS AGO. I THINK I USED THIS FEATURE 2 TIMES AND IT WOULDN'T WORK AFTER THAT.

Structure › Body
Filed Jan 11, 2016101,000 milesMD

FRONT PASSENGER DOOR CAN NOT BE OPENED FROM THE OUTSIDE. REPAIRED ONCE AND WITHIN A WEEK DISABLED AGAIN.

Engine
Filed Jan 9, 2016101,000 milesAZ

THE CHECK ENGINE LIGHT CAME ON DUE TO A ISSUE WITH OIL CONTROL VALVES AND CVVT CONTINUOUS VARIABLE VALVE TIMING. SEEMS LIKE A KNOWN ISSUE OF KIA, I WOULD THINK KIA WOULD DO THE RIGHT THING AND FIX IT UNDER WARRANTY OR OFFER SOME SORT OF CUSTOMER ASSISTANCE FOR THE $4800 REPAIR PEORIA KIA QUOTED FOR THE JOB. 3 KIA OWNER..NOT ANY MORE!!

Latches/Locks/Linkages › Doors › Latch
Filed Jan 8, 201679,000 milesIL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE REAR DRIVER SIDE DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE DIAGNOSED AND THE MECHANIC STATED THAT THE DOOR LATCH HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

Exterior Lighting
Filed Jan 6, 201652,500 milesIL

MY CAR WAS OUT OF WARRANTY BY 2 WEEKS. I HAD A PROBLEM WITH THE HEADLIGHTS. I HAD THE DRIVER'S SIDE HEAD LAMP ASSEMBLY REPLACED AND THEN THE PASSENGER SIDE WENT OUT DUE TO A BULB ISSUE IT BURNT OUT. I TOOK THE CAR TO DEALER AND HE SAID IT WAS NOT A KIA BULB. THAT IS RIDICULOUS. BULBS ARE THE SAME WATTAGE. I TOOK THE CAR TO MY MECHANIC AND HE SAID THAT WAS STUPID IT SHOULD BURN. HE SAID THE FUNNY THING WAS THE HEAD BEAM LIGHT WAS BURNT TOO AND THAT WAS A KIA BULB. THERE ARE MORE COMPLAINTS ON-LINE ABOUT THIS ISSUE. THIS IS A SAFETY ISSUE AND NEEDS TO BE TAKEN CARE OF.

Air Bags
Filed Jan 4, 2016120,000 milesCT

AFTER CHANGING THE BATTERY THE AIRBAG/SRS LIGHT WILL NOT SHUT OFF. DIAGNOSTIC ERROR CODE IS B1346. THE ARE A NUMBER OF POSTINGS ONLINE ABOUT THIS WITH VERY DISSATISFIED CUSTOMERS. KIA DID A SIMILAR RECALL UNDER: 12V014000. CALLED KIA AND THEY SAID THEY WOULDN'T DO ANYTHING.

Air Bags
Filed Jan 1, 2016120,000 milesTX

AIR BAG LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALERSHIP AND THE SERVICE REP SAID IT WAS THE FAULTY CLOCK SPRING ASSEMBLY. THE SERVICE REP ALSO STATED THAT KIA HAD ALREADY ISSUED A SIMILAR RECALL ON A 2008 MODEL. IF THE AIRBAGS/SYTSEMS ARE VITAL SAFETY REQUIREMENTS. THEN WHY ARE THEY GOING BAD WITH-IN 3YRS OF BEING MANUFACTURED? PLEASE DO NOT WAIT UNTIL PEOPLE DIE TO ISSUE A RECALL.

Latches/Locks/Linkages
Filed Dec 23, 201585,000 milesGA

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCHES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Structure › Body
Filed Dec 22, 201589,000 milesGA

AFTER EXPERIENCING ISSUES WITH THE SHIFTER ASSEMBLY NOT PROPERLY LOCKING AND UNLOCKING MY DOORS AND I WAS NOT ABLE TO TAKE THE CAR OUT OF PARK. I HAD TO LITERALLY TURN OFF THE IGNITION MULTIPLE TIMES AND AFTER ABOUT 5-10 ATTEMPTS THE CAR WOULD LOCK THE DOOR AND GO INTO PARK. HOWEVER, I HAVE NOW BEEN EXPERIENCING ISSUES WITH THE DRIVER SIDE DOOR NOT UNLOCKING FROM THE OUTSIDE AND THE INTERIOR DOOR HANDLE IS ALSO LITERALLY CUTTING MY HAND AND NOT PROPERLY OPENING THE DOOR FROM THE INSIDE. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE SC124 SHIFT ASSEMBLY DUE TO THE FEDERAL RECALL FOR THIS PART. THEY ALSO INFORMED ME THAT THERE WAS A RECALL ON SA203 INTERIOR DOOR HANDLE. BUT THEY WANTED TO CHARGE ME $384.92 TO REPAIR THE DOOR LOCK.. (81310-2P000) $209.70 PART COST / AND $126.88 LABOR.. THIS IS ABSOLUTELY ABSURD.. THE PROBLEM IS A DIRECT RESULT OF THE BROKEN, MALFUNCTIONING SHIFTER ASSEMBLY AND ANY ASSOCIATED REPAIRS SHOULD BE COVERED AS WELL BY THE DEALERSHIP. THIS IS ABSOLUTELY ABSURD THAT AS A CONSUMER I SHOULD BE HELD FINANCIALLY LIABLE FOR REPAIR COSTS CAUSED BY A MECHANICAL FAILURE THAT OBVIOUSLY BROKE SEVERAL OTHER PARTS. NOT BEING ABLE TO PROPERLY ENTER AND EXIT MY VEHICLE IS A SAFELY ISSUE. I COULD VERY EASILY GET LOCKED INTO THIS CAR IF THIS ISSUE IS NOT PROPERLY REPAIRED AS THE DOOR LOCKING MECHANISM IS DIRECTLY CONNECTED TO THE ELECTRONIC SHIFTING ASSEMBLY. HOW AND WHY SHOULD I HAVE TO BE INCONVENIENCED OR PLACED IN DANGER BECAUSE A MANUFACTURER CHOOSES TO PI

Structure › Body › Door
Filed Dec 21, 201574,000 milesMD

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ENTERING THE DRIVER SIDE OF THE VEHICLE, THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BAR ON THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

Air BagsCrash1 injured
Filed Dec 21, 201588,000 milesAR

ORIGINAL OWNER '11 SORENTO 4CYL, AWD W/TOW PACKAGE & APPROX 88K MILES. PROBLEM 1ST NOTICED ABOUT 2 MOS AGO WHEN SEAT BELT LIGHT BEGAN FLASHING WITH AUDIBLE CLICKING COMING FROM RELAY BEHIND DASH. IT WAS DAYTIME WHEN THIS HAPPENED 1ST FEW TIMES & I COULD NOT DUPLICATE PROBLEM. THIS ISSUE SEEMED TO HAPPEN AFTER STARTING CAR & WOULD GO AWAY AFTER A FEW MOMENTS OF DRIVING. RELEASING & RE-CONNECTING SEAT BELT HAD NO EFFECT. THE 1ST TIME IT HAPPENED @ NIGHT I REALIZED THAT THE HEADLIGHTS & DASH LIGHTS WOULD FLASH ON & OFF ALSO. STILL COULD NOT DUPLICATE PROBLEM, BUT BEING A MECHANIC I WATCHED FOR IT TO HAPPEN AND TRIED DIFFERENT THINGS TO SEE IF THEY HAD ANY EFFECT ON THE ISSUE. ALWAYS WOULD BEGIN AFTER INITIALLY STARTING CAR, BUT NOT DO IT MOST TIMES. THEN 3 EVENINGS AGO, I FOUND IT HAPPENING EVERY TIME I WOULD START THE CAR & WOULD EVEN DO IT AFTERWARDS DRIVING DOWN THE ROAD. I WAS 70 MILES FROM HOME & TRIED TO GET BACK. IT DIDN'T MATTER WHETHER THE HEADLIGHT SWITCH WAS ON, OFF OR AUTO, IT WOULD STILL FLASH ALL LIGHTS & SEATBELT LIGHT W/CLICKING FROM RELAY. ON THE WAY HOME, WHILE DRIVING A RURAL ROAD, THE LIGHTS AGAIN STARTED BLINKING ON & OFF CAUSING ME TO HIT A METAL POLE A DRAINAGE DITCH THRU FARMER'S FENCE INTO HIS FIELD. ACCIDENT PUSHED METAL BUMPER (BEHIND BUMPER COVER) BACK ABOUT 12", TORE THE ENTIRE FRONT END &LIGHTS FROM CAR & BENT HOOD BACK 1 1/2 FEET AND BUCKLED IT UPWARD - ALL OF THIS WITHOUT EVER DEPLOYING THE AIRBAG.THESE PROBLEMS ARE PREVALENT IN THIS CAR AS I HAVE

Structure › Body
Filed Dec 19, 201572,300 milesNC

THE FRONT DRIVER'S SIDE DOOR FAILS TO OPEN FROM THE OUTSIDE, IT WORKS FROM THE INSIDE. I WAS OUT RUNNING ERRANDS, JUST GOT CAR WASHED THEN WENT INTO A STORE. I CAME BACK OUT AND DOOR WOULD NO LONGER OPEN FROM THE OUTSIDE DOOR HANDLE. THE WEATHER TEMPS WERE ABOVE NORMAL ABOUT 60 DEGREES. I HAD TO CRAWL THRU FROM PASSENGER SIDE TO PULL DOOR HANDLE TO OPEN DOOR.

Structure › Body
Filed Dec 16, 201597,000 milesGA

TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT WHILE IN THE PARK POSITION, THE DRIVER AND THE REAR DRIVER SIDE DOORS FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

Unknown or Other
Filed Dec 15, 2015MI

I NOW HAVE 3 OUT OF 4 DOORS THAT CAN NOT BE OPENED FROM THE OUTSIDE. THE ONLY DOOR THAT CAN BE OPENED IS THE RIGHT REAR DOOR. KIA SAYS THEY DO NOT HAVE AN ISSUE WITH THEM WHEN THERE OBVIOUSLY IS ONE. THE ESTIMATED REPAIR COST FROM DEALER IS $400 A PIECE. THAT IS CRIMINAL.

Structure › Body
Filed Dec 10, 201573,000 milesNY

THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. THE DOOR OPENS FROM THE INSIDE AND THE EXTERIOR DOOR HANDLE APPEARS FINE BUT THE DOOR WILL NOT OPEN.

Structure › Body
Filed Dec 10, 2015108,000 milesMS

ON SUNDAY DECEMBER 6TH 2010 AT APPROXIMATELY 10:00, I WAS TRAVELING IN MY 2011 KIA SORENTO EX. IT IS EQUIPPED WITH 2 PANORAMIC SUNROOFS ONE IN THE FRONT AND ONE IN THE REAR. THE FRONT SUNROOF IS ONLY MECHANICALLY FUNCTIONAL ROOF. WHILE TRAVELING DOWN THE INTERSTATE AT APPROXIMATELY 70 MPH I HEARD A LOUD EXPLOSION AND HAD A FEW SHARDS OF GLASS BLOWING INTO THE PASSENGER COMPARTMENT. AT THE TIME OF THE INCIDENT THE SUNROOF WAS COMPLETELY CLOSED AND THE SUNSHADE WAS PULLED FORWARD. THIS PREVENTED ME FROM BEING INJURED BY THE GLASS. I PULLED TO THE SIDE OF THE INTERSTATE TO ASSESS THE DAMAGE. DAMAGE ASSESSMENT: THE MAJORITY OF THE FRONT SUNROOFS GLASS WAS MISSING FROM THE MIDDLE.THERE WAS AN APPROXIMATE 2 INCH STRIP OF GLASS THAT WAS BUCKLED UPWARD STILL ATTACHED TO THE MOUNTING RAIL ON THE DRIVERS SIDE. ONE THE PASSENGER SIDE THERE WAS A LONGER PIECE STILL ATTACHED. IT WAS TRIANGULAR IN ITS SHAPE COMING TO A POINT THAT WAS APPROXIMATELY 9-10 INCHES MOVING TOWARDS THE CENTER OF THE VEHICLE. IT TOO WAS BUCKLE UPWARDS TOWARDS THE SKY. THERE WERE SCRATCHES TO THE REAR PANORAMIC SUNROOF. THE SATELLITE RADIO ANTENNA WAS MISSING. THE REAR SPOILER HAD HUNDREDS OF SCRATCHES ON IT WITH GLASS SHARDS IMPELLED IN IT. THERE WAS MINIMAL GLASS IN THE FRONT INTERIOR AND A FEW SHARDS FOUND IN THE REAR AS WELL. I WAS RETURNING HOME FROM WORK ON THIS MORNING. I WORK AS A FLIGHT PARAMEDIC AND IN MY JOB WE HAVE TO CONTINUOUSLY MONITOR THE WEATHER IN OUR AREA OUT TO A 90 MILE CIRCLE FROM OUR BASE. CON

Electrical System
Filed Dec 3, 2015GA

THE BULBS FOR THE LOW BEAM HEADLIGHTS HAVE BEEN "BURNING OUT" AT THE RATE OF ONCE A MONTH. LAST MONTH, THE ENTIRE ASSEMBLY PLUGIN TO THE BULB WAS MELTED DUE TO "A POOR CONTACT" OR SHORT IN THE WIRING". UNFORTUNATELY THEY SAID I NEED AN ENTIRE HEADLIGHT ASSEMBLY (ABOUT A $400 PART AND $250 LABOR) AS THEY WON'T JUST SELL THE CONNECTION PLUG. FRUSTRATED I FOUND A GREAT MECHANIC WHO CUT AND SPLICED A NEW CONNECTION PLUG AND IT SEEMS TO BE WORKING. HOWEVER THE CONCERN IS THAT THERE IS STILL A "SHORT" IN THE WIRING AND WILL EVENTUALLY DO THE SAME THING TO THE NEW PLUG. I HAVE NOW HAD THE SAME ISSUE WITH THE OTHER SIDE AND AM HOPING THAT SOMEONE ELSE HAS FOUND THE SOURCE OF THE PROBLEM. THE OTHER COMPLAINT IS THAT THIS IS NOT COVERED BY THE ANY WARRANTY. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSE AND I STILLHAVE NOT SEEN A RECALL FROM KIA. THIS IS MY 2ND KIA AND I AM RETHINKING ABOUT BUYING ANOTHER UNLESS THIS ISSUE IS RESOLVED.

Air Bags
Filed Dec 3, 201584,000 milesTX

I HAVE A 2011 KIA SORENTO AND MY AIRBAG LIGHT IS ON WHEN I TURNED ON THE VEHICLE. I HAVE NOT YET TAKEN IT TO A DEALERSHIP BUT I AM SEEING A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE. WHY HASN'T KIA RECALLED THIS? DO THEY REALLY NEED A DEATH IN ORDER TO FIX THE PROBLEM?

Electrical System
Filed Dec 2, 2015106,000 milesFL

I HAVE A 2011 KIA SORENTO, 106,000 MILES ON IT. FIRST I SAW A HEADLIGHT HAD BURNT OUT, I BOUGHT A NEW ONE, BY THE TIME I GOT HOME, IT WAS OUT AGAIN. MY MECHANIC HAD TO REPLACE THE WIRE HARNESS ON THE PASSENGER SIDE, SAID THE WIRES WERE MELTED. SOON AFTER, AS I AM DRIVING IN THE EARLY MORNINGS, I WOULD TURN ON THE RIGHT SIGNAL AND THE LIGHTS WOULD TURN OFF FOR 10 SECOND, ALL THE LIGHTS, INSIDE, OUTSIDE, BUT TURN BACK ON. IT WOULDN'T HAPPEN EVERY DAY, BUT ONCE A WEEK AT LEAST. I TOOK IT TO MY MECHANIC AND HE WAS UNABLE TO REPLICATE THE PROBLEM. TODAY, I TOUCHED THE BRIGHT LEVER AND THE CAR LIGHTS INSIDE AND OUTSIDE TURNED COMPLETELY OFF, FOR ABOUT 30 SECONDS. I WAS SCARED TO DEATH AS IT WAS PITCH BLACK OUT AND I COULDN'T SEE IN FRONT OR ANYWHERE AND NO ONE COULD SEE ME. I TURNED THE CORNER AND THEY AGAIN WENT OFF, THIS TIME LONGER. THANKFULLY I WAS ABLE TO GET MY HAZARDS ON SO I COULD PULL OFF THE ROAD AND PEOPLE AROUND COULD SEE ME. I HIT THE BRIGHTS AGAIN AND EVERYTHING CAME BACK ON. I DROVE THE REST OF THE WAY TO WORK (45 MINUTES) WITHOUT USING ANY TURN SIGNALS OR BRIGHTS. I AM SCARED TO DEATH TO GET BACK INTO THIS CAR. I TRAVEL ALOT WITH MY 4 GRANDCHILDREN IN THE CAR. THERE NEEDS TO BE AN IMMEDIATE RECALL, AS I HAVE SEEN DOZENS OF PEOPLE COMPLAINING ABOUT THE SAME THING. THE WEBSITE DIRECTED ME TO THIS SITE. PLEASE HELP, I AM AFRAID TO GET IN THE CAR NOW, I TRAVEL IN THE DARK EVERY MORNING 45 MIN TO AN HOUR. HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/KIA/SORENTO/EXTERIOR_LIGHTING/

Unknown or Other
Filed Dec 1, 201555,000 milesNV

MY BACK DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE AND IS A COMMON PROBLEM IN THE KIA SORENTO MODEL. REPLACING THE HANDLES WILL NOT FIX THE PROBLEM AS THE DEALER MUST PULL APART THE ENTIRE DOOR PANEL. A THIRD PARTY BODY SHOP WAS NOT ABLE TO FIX THE PROBLEM. NOT BEING ABLE TO EXIT A VEHICLE, AND NOT KNOWING IF OTHER DOORS WILL BE AFFECTED IN THE FUTURE, IS A SAFETY HAZARD FOR ME AND MY CHILDREN.

Interior Lighting
Filed Nov 30, 201563,800 milesFL

TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT WHEN THE INTERIOR LIGHT SWITCH WAS IN THE AUTO POSITION, THE INTERIOR LIGHTING WOULD NOT TURN OFF. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,800.

Structure › Body
Filed Nov 27, 201547,638 milesFL

DRIVER SIDE DOOR HANDLE NO LONGER FUNCTIONS, UNABLE TO OPEN DRIVER DOOR FROM INSIDE VEHICLE AT ALL. DEALER "REPAIRED" FREE OF CHARGE AT 47,638 MILES (UNDER 60,00 MILE WARRANTY) BUT DID NOT REPLACE PARTS. HANDLE DID WORK FOR A WHILE BUT AGAIN BECAME NON-FUNCTIONAL (AT APPROX 75,000 MILES, OUT OF WARRANTY), MECHANIC INSPECTED AND SHOWED SEVERAL BROKEN PLASTIC COMPONENTS. IT IS NOT REPAIRABLE, MUST BE REPLACED.

Power Train
Filed Nov 22, 201565,000 milesIL

THE SORENTO LURCHES AT SLOWER SPEEDS AND ENGINE LIGHT COMES ON. IT APPEARS AS IF THE TRANSMISSION IS SLIPPING. AT HIGHER SPEEDS IT DOES NOT OCCUR. THE CODE FROM THE ENGINE LIGHT ANALYSIS IS P0713 (TRANSMISSION FLUID TEMPERATURE SENSOR). KIA FORUM SHOWS A NUMBER OF PEOPLE HAVE SIMILAR COMPLAINTS.

Structure › Body
Filed Nov 20, 2015NY

SUDDENLY, THE PASSENGER DOOR IS NOT OPENING. SOMETIMES IT IS OPEN, SOMETIMES IT IS NOT. THERE IS A MANUFACTURE DEFECT FOR THIS

Power Train
Filed Nov 19, 201572,078 milesFL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE TRYING TO START THE VEHICLE AND GOING IN REVERSE, THE VEHICLE LUNGED AND DID NOT MOVE DUE TO THE SHIFTER NOT FUNCTIONING PROPERLY. THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS ABLE TO BE OPERATED BY SHIFTING THE VEHICLE INTO PARK AND GOING BACK INTO REVERSE. THE ABS SENSOR AND TRACTION CONTROL SENSOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 72,078. UPDATED 02/12/16*LJ THE CONSUMER STATED HE WENT TO THE DEALER FOR A FAILED TRANSMISSION AND A PROBLEM WITH THE ABS SENSORS ON THE REAR WHEEL HUBS. UPDATED 03/31/16.*JB

Electrical System
Filed Nov 18, 201572,316 milesTN

THE ABS,ESC, AND DBC LIGHTS STAY ON WHEN I START CAR AND DRIVE IT AT ALL SPEEDS.

Unknown or Other
Filed Nov 11, 201560,000 milesMI

PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. DEALER SAID IT IS NOT A RECALL AND IT IS NOT UNDER WARRANTY. ORIGINALLY THEY SAID IT WOULD COST $500.00 TO TAKE THE DOOR APART AND FIX THE PROBLEM, BUT ENDED BY SAYING THEY WOULD DISCOUNT THE COST DOWN TO $150.00. DON'T KNOW IF THIS IS TRUE YET BECAUSE I AM WAITING ON THE PART, BUT I AM ANGRY BECAUSE I HAVE NEVER HAD A CAR DO THIS BEFORE. IT IS OBVIOUSLY A MANUFACTURERS DEFECT AND THEY SHOULD TAKE FULL RESPONSIBILITY FOR IT. I HAVE TO GET IT FIXED BECAUSE IT IS A SAFETY HAZARD. AND NOW THAT I SEE OTHER PEOPLE ARE HAVING THE SAME PROBLEM I AM FURIOUS!

Power Train
Filed Nov 5, 201580,000 milesID

STARTED NOTICING CHECK ENGINE LIGHT COME ON ON OCCASION. NOTICED CHUGGING AS I CHANGED GEARS. P CODE P0711 WAS FOUND.

Unknown or Other
Filed Nov 2, 201598,000 milesFL

DRIVER'S SIDE DOOR WILL NOT OPEN - OPENS FINE FROM THE INSIDE BUT NOT THE OUTSIDE. DOOR LATCH IS NOT BROKEN - JUST STOPPED OPENING THE DOOR. APPARENTLY THIS IS NOT AN ISOLATED EVENT - MANY FOLKS HAVING THE SAME SAFETY ISSUE. SOME OWNER'S WITH MULTIPLE DOORS HAVING THIS ISSUE ALTHOUGH IT SEEMS THE DRIVER SIDE IS THE MOST COMMON. I WOULD TAKE A PHOTO BUT AGAIN, THE LOCK LOOKS FINE AND IS NOT BROKEN. JUST STOPPED WORKING LAST WEEK. WENT TO CLASS AT IRSC AND THE DOOR WORKED FINE. CAME OUT TO GO HOME AND IT WOULD NOT OPEN THE DOOR. NO ONE TRIED TO BREAK IN - AGAIN, THE LATCH LOOKS FINE, NOT DAMAGED JUST QUIT OPENING THE DOOR. THERE IS ONLY ONE OTHER DOOR WITH A KEY ENTRY SO IF IT STOPS OPENING THE DOOR I WILL NOT BE ABLE TO GET IN THE VEHICLE AND WILL BE STUCK IN THE PARKING LOT, AT NIGHT. WHAT IF IT STARTS NOT OPENING FROM THE INSIDE AND I CANNOT GET OUT OF THE VEHICLE WITHOUT BUSTING A WINDOW? SERIOUSLY, THIS IS A SAFETY ISSUE THAT IS NOT ISOLATED - PAGES OF COMPLAINTS. PLEASE HELP A COLLEGE GAL OUT.

Power Train
Filed Oct 30, 201580,000 milesFL

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE. ..UPDATED 02/01/16 *BF THE CONSUMER STATED VEHICLE HAD AN APPOINTMENT TO BE REPAIRED. *JS

Air Bags3 injured
Filed Oct 26, 201598,000 milesGA

2011 KIA SORENTO AIRBAG LIGHT CAME ON OUT THE BLUE. TOOK TO DEALERSHIP WAS ADVISED EITHER DEFECTIVE PASSANGER AIRBAG OR THE SENSOR FOR PASSENGER SEAT. WOULD HAVE TO PAY $$$ TO PUT ON DIAGNOSTIC. CAR JERKS FORWARD WHEN SWITCHING GEARS. ALSO, CAR JUST ACCELERATED BY ITSELF.. PUT THE CAR IN PARK AND IT JERKS FORWARD. ITS JERKS SO HARD I COULD GET WHIPLASH.LIKE THE CAR DOESN'T WANT TO STOP.SCARRIEST THING EVER. I AM REALLY CONCERNED HOW SOMETIMES I DON'T EVEN HAVE TO PRESS THE BRAKE TO PUT IN GEAR. LAST, WENT TO CHANGE HEADLIGHT, RIGHTSIDE EXTREMELY JOT AND COULD HEAR BOILING LIKE SOMETHING COOKING.

Structure › Body
Filed Oct 26, 2015GA

FORGOT TO ADD A FEW WEEKS AGO BACK DRIVERSIDE DOOR STOPPED OPENING FROM OUTSIDE. OPENED FROM INSIDE PUT CHILD LOCK ON DON'T KNOW WHY... NOW DOOR WON'T OPEN AT ALL. CHECKED RECALL ON KIA WEBSITE WITH VIN AND SHOWING NONE FOR MY VEHICLE. I CAN'T BELIEVE THAT. SO MANY PEOPLE AND WE ALL HAVE SIMILAR PROBLEMS. KIA IS LYING ABOUT NUMBER OF RECALLED VEHICLES TO KEEP MONEY IN THEIR POCKET. THEY CAN CARELESS ABOUT OUR SAFETY.

Air Bags
Filed Oct 22, 201537,697 milesCA

AFTER JUMP STARTING THE 2ND BATTERY INSTALLED BY KIA IN 5 YEARS 4 MONTHS 21 DAYS ON MY KIA SORENTO, THE AIR BAG WARNING LIGHT CAME ON AND STAYED ON. I TOOK IT TO MY DEALER AND ASKED IF THIS MEANT THAT MY AIR BAGS WOULD NOT WORK, THEY SAID THEY THOUGHT THAT MIGHT BE THE CASE SO I HAD THEM LOOK AT IT. I WAS TOLD THAT THE AIR BAG MODULE ASSY NEEDED TO BE REPLACED AT 37,697 MILES AT THE COST OF $864.45 AND OF COURSE MY CAR WAS 4 MONTHS AND 21 DAYS OUT OF WARRANTY. IT SEEMS TO ME THAT SOMETHING THIS CRITICAL FOR SAFETY SHOULD NEVER GO OUT AND CERTAINLY BE COVERED UNDER WARRANTY THIS CLOSE TO 5 YEARS. MY STOP LAMP SWITCH WENT OUT 10/11/2011, 8,031 MILES AND WAS FIXED UNDER WARRANTY AND THEN ON 4/1/2013 IT WAS RECALLED. I HOPE THEY DO NOT WAIT THIS LONG FOR THE AIRBAG MODULE TO BE RECALLED AND I WOULD HOPE THEY WOULD ALSO REIMBURSE FOR THE REPLACEMENT THAT I HAVE PAID FOR. I NOTICE THAT I AM NOT THE ONLY PERSON WITH THIS COMPLAINT REGARDING THE AIRBAG PROBLEM ON THE 2011 KIA SORENTO.

Power Train
Filed Oct 20, 201530,000 milesAR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SHIFT UNINTENTIONALLY SWITCHED GEARS INDEPENDENTLY WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE JERKED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE FAILURE MILEAGE WAS 30,000.

Electrical SystemFire
Filed Oct 17, 2015101,000 milesWI

HEATED SEAT ELEMENT ON DRIVERS SIDE STARTED ON FIRE. CAUSED DRIVER TO BE BURNT. HEATED SEAT HAD BEEN TURNED ON FOR ABOUT 2 MINUTES. CAR WAS IN MOTION ON CITY STREET.

Electrical System
Filed Oct 16, 201562,000 milesPA

RECENTLY MY 2011 KIA SORENTO EX WILL NOT SHUT DOWN. WHEN I PRESS THE ENGINE START/STOP BUTTON THE ENGINE WILL SHUT OFF BUT THE DASHBOARD, NAVIGATION TOUCHSCREEN & LIGHTS ALL REMAIN ON. IT CAN SOMETIMES TAKE UP TO 3 MINUTES OF PUSHING THE BUTTON, TURNING THE CAR BACK ON AND TRYING TO TURN IT BACK OFF BEFORE IT WILL ACTUALLY SHUT ALL THE ELECTRICAL COMPONENTS DOWN.

EngineCrash1 injured
Filed Oct 16, 201586,614 milesAZ

TL* THE CONTACT A CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS ENGAGED AND THE GEAR WAS SHIFTED INTO PARK. THE VEHICLE ABRUPTLY MOVED FORWARD AND CRASHED INTO A CEMENT WALL. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. THE CONTACT SUFFERED INJURIES TO THE LEFT KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. A POLICE REPORT WAS NOT FILED. THE APPROXIMATE FAILURE MILEAGE WAS 86,614. UPDATED 1/15/16 *CN; UPDATED 04/20/18*JB *CN

Air Bags
Filed Oct 16, 201567,000 milesCA

THE AIRBAG SENSOR LIGHT IS ON AND THE DEALERSHIP IS SAYING I NEED A NEW PASSENGER AIRBAG WEIGHT SENSOR. THE COST IS $1,800! KIA PREVIOUSLY RECALLED THE 2007 AND 2008 MODELS BUT THE PROBLEM SEEMS TO BE HAPPENING ON NEWER MODELS AS WELL. IT SEEMS THAT THIS IS A SAFETY ISSUE AND NOT NORMAL WEAR AND TEAR. PLEASE CONSIDER A RECALL.

Power Train
Filed Oct 15, 201569,000 milesCA

VEHICLE FALLS OUT OF GEAR WHEN I'M SLOWLY BACKING UP IN REVERSE GEAR OR SLOWLY STARTING TO DRIVE FORWARD AT JUST ABOUT 2 MPH. I TRY TO ACCELERATE BUT MY VEHICLE DOESN'T MOVE. ALSO, ON A FEW OCCASIONS, THE VEHICLE CLUNKED/JERKED BACKWARD OR FORWARD VERY AGGRESSIVELY (FEELING LIKE IT HIT ANOTHER CAR WHEN NOTHING IS NEARBY) WHICH HAS CAUSED ME TO FEAR HITTING SOMETHING OR SOMEONE. THE CAR DOES NOT SEEM TO RECOGNIZE WHEN IT IS IN GEAR.

Electrical System
Filed Oct 13, 201564,000 milesFL

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE ENGINE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CPU NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Oct 13, 201552,000 milesFL

WHILE DRIVING THE TRACTION LIGHT AND DOWN HILL LIGHTS COME ON AND START TO APPLY THE BRAKES ALSO AFTER MAKING A TURN THE TRACTION LIGHTS BLINKS AND THEN APPLIES THE FRONT BRAKES CAUSING THE CAR TO RUMMBLE AND BRAKE PEDDLE TO VIBERATE

Structure › Body
Filed Oct 9, 201589,800 milesNY

KIA SORENTO AWD 4 CYLINDER. AT APPROXIMATELY 89800 MILES, THE DRIVER SIDE DOOR NO LONGER OPENS FROM THE OUTSIDE. I HAVE TO REACH IN FROM THE BACK DOOR AND OPEN DOOR FROM THERE. AFTER RESEARCHING ONLINE, IT LOOKS LIKE THIS IS A KNOWN ISSUE WITH THE KIA'S.

Structure › Body
Filed Oct 7, 201568,157 milesOH

DRIVER REAR DOOR LATCH FAILED.

Structure › Body
Filed Oct 5, 201576,000 milesFL

THE EXTERIOR DRIVE DOOR HANDLE STOPPED UNLATCHING THE DOOR. WHEN YOU REMOVE THE EXTERIOR HANDLE, THERE IS A CABLE IT PULLS ON TO UNLATCH THE DOOR. I PULLED ON THE CABLE AND IT HAS PULLED LOOSE FROM THE LATCH END. THERE HAVE BEEN OTHER REPORTS OF THIS HAPPENING ON THE INTERNET. THE INTERIOR DOOR PANEL COVER IS METAL AND PROHIBITS YOU FROM REACHING THE LATCH. THE NEW LATCH ASSEMBLY IS $90.00 BUT SHOULD NOT HAVE BROKEN. ALMOST ALL OF THE ASSEMBLE AND DOOR HANDLE ARE MADE OF PLASTIC. PRIOR TO THIS, THE LEFT REAR DOOR HANDLE FELL OF GOING DOWN THE ROAD. THE PLASTIC PIECE THAT KEEPS THE HANDLE IN PLACE BROKEN AROUND THE BRASS THREADING THE BOLT HOLDS IT ON WITH. WHEN THAT PIECE FELL OF JUST THE VIBRATION GOING DOWN THE ROAD ALLOWED THE DOOR HANDLE TO FALL OFF.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Kia Sorento → · Every Sorento year → · How the figures are calculated →