2021 Keystone Crossroads Redwood

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the structure. It has been recalled 1 time.

What fails

Component	Reports		Crashes	Fires	Injuries
Structure	1		0	0	0

1 safety recall

Part 573 reports

Suspension › Rear › Springs › Leaf Spring Assembly › U-bolt, Leaf Spring to Axle21V015000

Filed Jan 20, 2021209 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling certain 2021 Crossroads Redwood 3401RL, 3901MB, 3901WB, 3911RL, 3951MB, 3951WB, 3981FK, 3991RD, 4001LK, 4150RD recreational trailers, built on D80 Dexter Axles. The U-bolts on these axles may have been improperly torqued, causing the bolts to loosen and the axle to slide.

Risk. If the axle moves, poor vehicle handling may result, increasing the risk of a crash.

Remedy. Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.

What owners reported

Newest filings

Structure

Filed Nov 18, 2021AL

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2022

Year	Complaints	Recalls	Fires	Deaths	Assessment
2022	1	0	0	0	Routine
2021 — this page	1	1	0	0	Routine

Compare every Crossroads Redwood year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jan 20, 2021. Source: NHTSA Office of Defects Investigation.