2009 Keystone Cougar

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the structure. It has been recalled 3 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure2
000
Unknown or Other1
000
Structure › Frame and Members › Underbody Shields1
000

3 safety recalls

Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company

Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Equipment › Other › Labels11V561000
Filed Nov 22, 2011805 vehiclesKeystone Rv Company

Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2007-2009 COUGAR FIFTH WHEEL TRAILERS MANUFACTURED FROM MAY 12, 2006, THROUGH FEBRUARY 12, 2009, FOR INCORRECT INFORMATION ON THE FEDERAL IDENTIFICATION TAG AND TIRE AND LOADING INFORMATION LABEL. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF PART 567, "CERTIFICATION." THE SUBJECT VEHICLES WERE MANUFACTURED WITH A LABEL THAT LISTS THE MAXIMUM TIRE PRESSURE OF 80PSI INSTEAD OF THE CORRECT MAXIMUM PRESSURE OF 65PSI.

Risk. OVERINFLATING TIRES INCREASES THE RISK OF TIRE FAILURE AND PROPERTY DAMAGE.

Remedy. KEYSTONE WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 19, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

Tires › Temporary/Emergency Spare Tire10V063000
Filed Feb 25, 20102,893 vehiclesKeystone Rv Company

Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2008-2010 COUGAR AND LAREDO TRAILERS AND FIFTH WHEEL VEHICLES. THESE VEHICLES HAVE EXPERIENCED A LIMITED NUMBER OF FAILURES WITH ITS SPARE TIRE CARRIERS IN PARTICULAR, THE SPARE TIRE CARRIERS, WHEN COMBINED WITH A 16" SPARE TIRE AND WHEN INSTALLED ON THE BUMPER OF A SLIDE OUT BIKE/STORAGE RACK, MAY BREAK OR CRACK AFTER TIME CAUSING THE SPARE TIRE TO FALL OFF.

Risk. IF THE TIRE CARRIER FAILS CAUSING THE TIRE TO COME LOOSE, THERE IS AN INCREASED RISK OF PERSONAL INJURY AND PROPERTY DAMAGE.

Remedy. THE REMEDY IS TO REPLACE THE SPARE TIRE CARRIER WITH A NEW SPARE TIRE CARRIER FREE OF CHARGE. THE SAFETY RECALL BEGAN ONMARCH 8, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.

What owners reported

Newest filings
Structure
Filed May 15, 20141,000 milesCA

THE WELDS ON THE SPARE TIRE CARRIER START TEARING FROM IT BEING TIGHTENED TO MUCH TO THE REAR BUMPER CAUSING THE SPARE TIRE TO START LEANING IN A BACK POSITION. IF THE CARRIER IS NOT REPLACED , THE SPARE TIRE WILL FALL OFF WHEN THE WELDS COMPLETELY BRAKE (THIS IS LIKELY TO HAPPEN WHEN THE VEHICLE IS IN MOTION) . *TR

Structure
Filed Jul 27, 2013OH

HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063. THIS RECALL IS EXACTLY WHAT HAS HAPPENED TO MY UNIT, EXCEPT THAT I HAVE 15" TIRES INSTEAD OF 16" TIRES. I THEN CALLED KEYSTONE AND WAS TOLD MY RV IS NOT INCLUDED IN THE RECALL. I TOLD THE WOMAN THAT MY RV HAS THE EXACT PROBLEM AS THE RECALL, BUT SHE INSISTED THERE WAS NOTHING WRONG. HOW CAN THIS BE ALLOWED? SOMEONE COULD BE KILLED BECAUSE OF KEYSTONE'S NEGLIGENCE FOR NOT INCLUDING RV'S WITH 15" TIRES! IS THERE ANYTHING THAT CAN BE DONE BY YOUR OFFICE TO CORRECT THIS? THANKS IN ADVANCE FOR YOUR TIME! *TR

Structure › Frame and Members › Underbody Shields
Filed Apr 10, 20125,000 milesGA

WHILE TRAVELING AT 60 MPH, I OBSERVED TRAILER WAS SITTING LOWER THAN NORMAL AND CLOSE TO BED OF TRUCK. ON STOPPING AND INSPECTING I OBSERVED PIN BOX WAS TILTED UPWARD AND NO LONGER LEVEL. IMMEDIATELY STOPPED AND DISCONNECTED TRAILER. INSPECTED PINBOX AT FRAME AND FOUND STEEL TEARING AWAY FROM FRAME AT WELDS. FURTHER INSPECTION THROUGH REMOVAL OF SHROUD SHOWED FRONT CROSS MEMBER ARCHED UPWARD CLOSE TO 6 INCHES FROM HORIZONTAL. ENTIRE PINBOX NEARLY SEVERED FROM MAIN FRAME WHICH WOULD HAVE RESULTED IN TOTAL TRAILER SEPARATION AND PENITENTIAL DEATH AND INJURY TO OTHERS AND MYSELF. CONTACTED LOCAL CERTIFIED WELDER WHO STATED STEEL SHOWED SIGNS OF FATIGUE INDUCED BY INSUFFICIENT SIZE AND POOR WELDS. PORTIONS OF PINBOX WERE IMPROPERLY WELDED AND STEEL WAS IMPROPERLY SIZED. INTERNET SEARCH REVEALED ADDITIONAL FAILURES BY SAME FRAME MANUFACTURER LIPPERT COMPONENTS INCORPORATED WHICH WERE IDENTICAL IN PHOTOGRAPHS ON THE INTERNET. MANUFACTURER OF RV AND FRAME REFUSE TO EXAMINE DAMAGE OR ACCEPT RESPONSIBILITY SINCE WARRANTY IS EXPIRED. *TR

Unknown or Other
Filed Aug 5, 201110,000 milesMO

THE AREA OF THE FRAME WHERE THE PIN BOX ATTACHES FAILED. ACCORDING TO THE REPAIR SHOP, THE WELDS WERE NOT DONE CORRECTLY WHEN IT WAS MANUFACTURED. MULTIPLE AREAS OF POOR WELD PENETRATION WERE EVIDENT IN THE FRAME FAILURE AREA, AND THE RESULTING FAILURE ALLOWED THE HITCH TO DISCONNECT FROM 75% OF ONE FRAME RAIL AND ABOUT 50% OF THE REMAINING FRAME RAIL. AN INTERNET SEARCH HAS REVEALED MULTIPLE INSTANCES OF SIMILAR FAILURE OF LIPPERT COMPONENTS FRAMES USED BY VARIOUS MANUFACTURES. ACCORDING TO THE REPAIR SHOP THIS SAME PROBLEM WAS THE SUBJECT OF A RECALL IN 1999 ON CARRIAGE 5TH WHEEL TRAILERS.

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2004
YearComplaintsRecallsFiresDeathsAssessment
20261000Routine
20250100Routine
20240100Routine
20231100Routine
20223600Routine
20214700Routine
20203800Routine
20199800Routine
20184400Routine
20173700Routine
20165210Routine
20155300Routine
20144400Routine
20136210Routine
20125200Routine
20119700Routine
201010400Routine
2009 — this page4300Routine
20089310Routine
20079600Routine
20066400Routine
20057310Routine
200426310Routine
20036200Routine
20026100Routine
20013100Routine
20001200Routine
19990100Routine

Compare every Cougar year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.