Page 7 of 8 · complaints 301–350 of 374

2023 Jeep Wrangler complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2023 record →

Steering
Filed Jan 12, 2024SC

Experiencing the "Death Wobble" when driving on uneven paved roads/bumps/railroad tracks at speeds as low at 40 miles per hour.

Suspension
Filed Jan 12, 20245,000 milesMA

The contact owns a 2023 Jeep Wrangler. The contact stated that while driving approximately 50 MPH and driving over a bump in the road, the steering wheel started shaking uncontrollably. The vehicle had experienced a death wobble. The contact decelerated and regained control of the vehicle, and the shaking of the steering wheel ceased. The contact stated that the failure occurred at 50 MPH or speeds exceeding 50 MPH. There were no warning lights illuminated. The failure became a persistent failure. The vehicle was taken to the dealer where it was diagnosed that the front axle and front-end failure were caused by a defective steering damper. The dealer expressed that there was no remedy for the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.

Electrical System
Filed Jan 7, 2024CA

This is the second time this jeep stalls out on us. This most recent time we were traveling on the freeway going about 70mph when all the sudden the jeep’s motor shuts off and is unresponsive. We are literally coasting in the middle of nowhere hoping the vehicle has enough momentum to get out of the way. Something was blinking on the dash but i couldnt pay attention to that as I was trying to pull over safely. Jeep did not start back up until 2 hours of of waiting on freeway. There are a ton of recalls for this vehicle and as it sits right now the plug in for EV port is not working at all. It makes a ton a strange noises. And to top it off this is a rental car that shouldnt be on the streets earning revenue. This jeep needs to be appropriately recalled before someone gets injured.

Steering
Filed Jan 5, 2024NC

Since new in December 2023 this vehicle has excessive wander while driving straight. This requires constant correction of the steering wheel just to go straight. Anything less than 100% attention can result in loss of control. The wander is related to excessive free play of the steering wheel which allows approximately 2” in each direction from center before the tires move. Three visits to two Jeep dealers resulted in “functioning normally” diagnosis summaries. This is a safety issue in my opinion and Jeep at least needs a documented procedure for dealerships to measure the steering free play.

Fuel/Propulsion System
Filed Jan 2, 2024RI

My gas gauge read 37 miles till empty and then died in the middle of a main rd. Had to get it towed $320 for the tow and $200 diagnostic fee. Just to find out that the gas gauge is incorrect and not to trust it.

Steering
Filed Dec 27, 2023MN

Violent shaking of the front end (wheels/tires and steering wheel) after hitting a bump in the road. The “death wobble” occurred twice since I bought the vehicle new from a dealership about a year ago. The miles are low (2,000) as the Jeep is my extra vehicle, and no modifications have been done. The first time it happened I was going about 55 mph, and the second time about 65 mph. After the second incident I reviewed the internet and saw the death wobble class action suit that does not cover post-2020 Wranglers. Both incidents occurred during the day on dry and well maintained roads. I made a dealership appointment after the second occurrence, but can’t get in until 1/9/2024. Loss of steering/control in traffic makes this a serious issue.

Structure › Body
Filed Dec 22, 2023GA

Going over a bump at 45 mph or greater results in the death wobble. Will not stop shaking until the vehicle slows down.

Power Train
Filed Dec 21, 2023IN

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Steering
Filed Dec 19, 2023TN

Our jeep is a leased vehicle with approx 5,200 miles. While riding on the highway going approx 65 mph the vehicle began to death wobble causing the driver to nearly lose control of the car. We were on a 4 lane interstate that could have resulted in a severe accident had the driver actually lost control. With so few miles on the vehicle there is no reason other than a manufacturing defect that would explain how this vehicle could already be experiencing death wobble, a known issue with jeeps

Steering
Filed Dec 6, 2023KS

When vehicle is in drive gear, the steering system has a high pitch squeal. It gets louder when the steering wheel is turned. It makes the squealing noise when the tires are straight, when turned a little left or right, and all the way left and right. No warning lights are on or have ever turned on. The engine area also makes a loud tapping noise only when in gear. Loud enough to hear in the cab. I took it to the dealership, after they had it for over 8 hours, I was told all was normal, and even another new model makes the same noises. It must be the new electrical steering system sounds. To have an inspection done, I had to wait 2 weeks for an appointment, after I had asked if it was normal and the service manager heard and confirmed, a service mechanic and the lead mechanic. All came out at a different time said something sounds like it might be off. The steering issue puts me at risk and other drivers, mainly truck drivers because this vehicle is my daily driver,and I put about 40-80 miles daily, at least 3/4 of the time is driving on a major highway. Our highway has had a ton of roadwork recently, which puts workers at risk.

Power Train
Filed Nov 28, 2023FL

As I was driving home at around 45 mph, I noticed a flashing light on the dashboard. The light was instructing me to switch to 'P' to start. Additionally, there was a light indicating a plug-in, and the 'D' was flashing. I wasn't sure what was happening, but I knew something was wrong. Gradually, the acceleration slowed down, and I started to feel uneasy. I quickly pulled over to the side of the road. Luckily, the car behind me wasn't speeding, and they were able to slow down and give me space. I put the car in park, turned it off, and then turned it on again. After doing so, I waited for a few seconds, hoping that the problem would be resolved. To my relief, the flashing lights disappeared, and the car started normally. I checked the dashboard again, and everything seemed to be in order. I resumed driving but couldn't shake off the feeling of unease. Now, driving on the highway in Orlando worries me.

Electrical System
Filed Nov 24, 2023CA

Lost total power in the fast lane on the freeway! Lots of flashing indicators: "Service Charging System", "Brake and Push Button to Start", Transmission Gear "D" flashing with the gear it was in "D and little 8", telling me to put it in Park while I was driving on the freeway trying to get over to the side...how is that even possible?, further it was coming to a stop quickly like a heavy regenerative braking was one making it even more dangerous as we would about to come to a total stop on the freeway! (I read someone in a Tesla died this way). This was dangerous for us and the cars around us. I have read they have a recall for this very issues in Dec 2022, but MY CAR IS NOT INCLUDED in the recall so there is a much bigger issue going on! All my recalls are up to date per the dealership. So need NHTSA to step in/up! I attached pictures of what was on the dash after we got over the side of the freeway (was not able to record while it occur for safety reasons, of course).

Suspension
Filed Nov 2, 20239,000 milesNE

The contact owns a 2023 Jeep Wrangler. The contact stated that while driving at various speeds, the vehicle had experienced severe front end shaking and vibration after driving over a railroad track or a bump in the roadway. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 9,000.

Visibility/Wiper
Filed Oct 30, 2023VA

I had gone out to do errands in the morning. My errands were in a nearby military base, approximately 4 miles from my home. When I returned, I parked in my driveway. When I went back to my vehicle to retrieve something, there was a large (approximately 2 foot) crack on my windshield. It was not there on my morning errand run and there was no other way the windshield would have cracked. This is a 2023 Jeep purchased on March 11, 2023. The vehicle currently only has 3,141 miles on it. I am concerned that there is a defect on the windshield glass, a much crucial part of a vehicle's safety feature. There are other Jeepers are reporting the same issue, but we have no place to turn to because the dealers shut us down!

Steering
Filed Oct 25, 2023MO

When hitting bumps on the highway, my Jeep gets what is referred to as the “death wobble”. The steering wheel (and wheels themselves) shake violently. This is such a well known occurance that it actually had the term “death wobble” assigned to it. It is very hard to maintain control of the vehicle when this happens, creating a hazard for me and others in vehicles around me. Many times I have to come to a complete stop to stop the shaking. This is also a problem because I have to decrease speed quickly and pull off the road, creating a collision risk if anyone is following closely or cannot get over into another lane. This has occurred on multiple occasions.

Power Train
Filed Oct 24, 2023CA

I was driving about 35 mph on a residential street on 10/24/23 at approximately 18:30 listening to a podcast steaming from my phone. The Jeep was in BEV mode and the ICE motor was not activated for my entire drive home. A warning chime sounded and I looked at the center display and it said, "Depress brake and shift out of P to drive." I was already driving and the transmission indicator read D3 (drive, third gear). Power was lost and the vehicle would not accelerate. I started to slow down so I attempted to pull over and put the vehicle into neutral. The transmission would not shift into neutral. Then, as I slowed towards a curb, the car abruptly stopped without warning causing the car behind me to swerve out of the way or it would have rear ended me. The brake lights did not illuminate when I was forced to stop. The center display showed "Depress brake and shift out of P to drive." I shifted the transmission into P then D and it drove fine the rest of the way home, about 2.5 miles. This is the first time I've ever encountered this.

Steering
Filed Oct 13, 2023FL

While driving on the highway @ 65-8ph and if I drive over a rough patch on the road, the steering wheel vibrates for about 20 seconds after clearing the rough patch.

Power Train
Filed Sep 13, 2023ME

On the evening of Sept. 13th I was driving in-town appx. 25mph, pulling into a Walmart shopping center, when my 2023 Jeep Wrangler Sahara 4xe (Purchased in July of 2023) unexpectedly, with NO WARNING shut down! It reduced speed immediately and went into a "coasting mode" almost causing the car behind me to rear-end me. I immediately put on my hazard lights and was attempting to turn the corner to pull it into the parking lot when my steering column seized and the vehicle shut off completely. There were warning lights on the instrument panel, however, I was unable to focus on what they were as I was in sheer panic mode trying not hit or be hit by the sudden shut down of my vehicle. The only warning I can recall was to put the car in park, which I was unable to do because I was in the middle of the road, with no area to pull over too. I have owned my vehicle for just over two months and at the time of the incident this evening the vehicle has 2, 727 miles, 1/2 tank of gas, the battery voltage was normal and it had a small amount of charge. I have read numerous articles stating, including one from NHTSA, that the recall does not affect my jeep as it was manufactured in Oct. 2022. This is incorrect information and if anyone had bothered to do any investigations would find that there are hundreds of complaints on Jeep forums for Jeep Wrangler 4xe's manufactured AFTER the 8/17/22 having this problem. The bigger issue is that there is NO RECALL for the issue because it is past the "

Electrical System › Instrument Cluster/Panel
Filed Sep 12, 2023100 milesOH

The contact owns a 2023 Jeep Wrangler. The contact stated that after activating the front windshield wipers, the instrument cluster light brightness was reduced, making it very difficult for the driver to read the speedometer, and additional information on the instrument panel. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 100.

Fuel System, Diesel
Filed Sep 7, 2023DE

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine
Filed Sep 1, 2023AR

I understand this is an ongoing recall, but will the NHTSA get involved to help push for a resolution? I have not had a vehicle since March and according to Jeep, the "fix" is still in an engineering and design phase which could take months/years. There was a class action lawsuit and Jeep asked to have the lawsuit dropped if they did a voluntary recall. Well, now it feels like since they are not under a lawsuit, they can take their time with the recall. Who can help push Jeep into getting this thing done? Thank you.

Engine
Filed Aug 28, 2023GA

The jeep will suddenly lose power while driving at highway speed and will lose all speed without any check engine lights or system notifications noted . The vehicle will not maintain speed and will suddenly accelerate after a minute of losing powe . This happens multiple times .The vehicle has been at the dealership and they are unsure of what the problem is .

Power TrainCrash
Filed Aug 28, 2023FL

Yesterday 8/27/23 at 5pm I pulled into a parking lot and then into a parking space. As I came to a stop my Jeep lunged forward into the vehicle that was parked in front of me. At the time my Jeep Wrangler 4XE was operating in Hibrid mode running on electric with 49% charge left. As my Jeep came to a stop the gasoline engine started and the Jeep lunged forward striking the vehicle in front of me pushing it approximately 3 feet back before coming to a stop. This action caused significant damage to the other vehicle and minor damage to my jeep. I believe it was the abrupt start of the gasoline engine that caused the jeep to lunge forward even though my foot was on the brake. This action put me and others at risk, it was fortunate that the othe vehicle was unoccupied. I have contacted Jeep thru online email concerning this accident but at this time have not received a response. The police department was contacted and an officer responded to the scene. The officer observed the damage to both vehicles and did file an accident report. There were no warning lamps, warnings, or other symptoms of a problem prior to this incident.

Air Bags
Filed Aug 25, 2023IN

I was driving down a side street when I received several warning lights for service shifter, airbags, seatbelts as well as the engine and all gauges cutting in and out. Following that my power steering went out and I could barely steer the vehicle. I had to call roadside assistance to tow the vehicle. The following fault codes wers pulled via obdii: U0001, U0151, U0155, U017E, U0418, U1442. Each code related to a malfunction with "CAN BUS C" or what the dealership referred to as a "star connector". After further research it is apparent that this part has continued to fail on many jeep wranglers dating back to 2018 and every report I have seen the person has stated the same issue of losing power steering. My jeep is a 2023 and now needs this part replaced. Why hasn't there been a recall on these vehicles for this faulty part? Why does chrysler continue to use these faulty parts on current vehicles when they know of their failure rate? This is a serious safety issue and should have been addressed years ago. Something must be done before someone gets hurt or killed.

EngineCrashFire
Filed Aug 23, 20232,077 milesMI

The contact's daughter owned a 2023 Jeep Wrangler Hybrid. The contact stated while his daughter was driving 30 MPH, the vehicle ahead of hers stopped unexpectedly. The contact stated that the daughter slammed on the brakes and swerved to the right; however, the driver's side front end of the vehicle hit the passenger's side rear end of the other vehicle and damaged its taillight. The air bags did not deploy. The contact stated that it was a fender-bender. The contact's daughter then noticed smoke coming from underneath the hood of the vehicle. The contact's daughter immediately exited the vehicle and contacted emergency services. The vehicle caught on fire and burned significantly. The fire was extinguished by the fire department. The contact was unsure whether a fire department report was filed. A police report was filed. The contact's daughter did not sustain any injury. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was 2,077.

Suspension
Filed Aug 17, 2023CA

After hitting a bump driving normal highway speeds 45+ mph the car begins to shake and vibrate vigorously. It feels like you will lose control of the vehicle and the only way to stop these vibrations is to slow down to 30-40mph. Stopping like this on the freeway seems extremly unsafe when traffic is flowing. The dealership referred to this issue as the "Jeep Death Wobble" and it is apparently a known issue. The vehicle has been into the shop already twice and they have failed to correct the issue. The first time they replaced the stabilizer and the second time they were unable to replicate the issue to the traffic in the area and being not able to drive at highway speeds. Stellantis/FCA have requested I continue to to Drive this vehicle even with these issues saying this is not a safety issue.

Electrical System
Filed Aug 11, 2023CA

4XE electric mode, while driving on the freeway, the vehicle said Electric Mode Temporarily Not available. The car loss power as I was going 70 MPH and it loss power and slowed to 8mph. The diesel traveling behind us slammed on his brakes to avoid hitting us and he tailspinned and caused a huge accident, all cars behind him had to come to a halt. I had my 2 year old granddaughter in her carseat in the back and my 70 year old mother in the front, we could have been killed. I have over 30 videos of this occurring and the vehicle only has less than 300 miles on it. The two local dealerships said they could not "duplicate" the problem and one told me not to drive in electric mode so, well would would be the purpose of me purchasing a hybrid if I can't use that function. The other dealership told me if I find out the problem to let him know for his future customers. There were no warning lights besides the Electric Mode not available flashing on the dash. Chrysler Auto Finance, the dealership where I purchased from, everyone giving me the run around and no one will help me.

Steering
Filed Aug 3, 2023400 milesTX

The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle rooftop was made of fiber glass that dropped on the vehicle occupants while driving. The contact stated that the fiber glass could cause health issues if inhaled. The contact stated that the dealer had replaced the rooftop once, and the freedom panels twice; however, the failure persisted as the replacement parts were made of the same materials. The contact stated that the dealer informed him that the top was made from trust and bonded fiber glass. Additionally, the contact stated while driving 40-60 MPH, the steering wheel was shuddering back and forth, causing the vehicle to vibrate and to sway. The contact also stated that while driving at highway speeds, the vehicle pulled to the left side. The contact turned the steering to the right in order to keep the vehicle in the lane. There was no warning light illuminated. The vehicle was taken to the dealer, where the steering wheel was realigned twice; however, the failure persisted. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 400.

Engine
Filed Jul 30, 2023CA

I was driving on Highway when the dashboard prompted me to park and slow down. I lost power on the engine and have to pull over to the side to restart the engine. I have enough fuel but not EV battery left.

Steering
Filed Jul 30, 2023CA

Intermitent severe shaking in steering wheel "Death Wobble". This happen around 10 times now and still dealer dont know how to fix it. During the event it cause you to panic and potential accident.

Power Train
Filed Jul 28, 2023WA

My vehicle suddenly shut down while at freeway speeds on a 5 lane freeway. I could not get the vehicle restarted. There were no warnings to indicate of a potential problem. I experienced an extremely unsafe situation.

Engine
Filed Jul 27, 20232 milesAZ

The contact owns a 2023 Jeep Wrangler. The contact stated while entering the vehicle, the contact smelled an abnormal odor inside the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was also taken to another dealer, but no assistance was provided. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2.

Power Train
Filed Jul 24, 2023PA

I'll start by stating that I currently have two Jeep Wrangler JL models that are identical, a 2020 and the one that I'm contacting you about the 2023. There is a safety issue with the 2023 where the vehicle programming causes the engine to rev itself to around 2,800 RPM's upon a cold start. This is after the engine has warmed up to operating temperature at idle. So the safety complaint is that as I begin to drive the vehicle in a parking lot with pedestrians in it, the vehicle will auto rev while in gear causing excessive and unsafe speeds in that situation. My identical 2020 Jeep Wrangler does not and never has done this. I strongly suspect that this is an emissions compliance programming issue with the software to heat up the catalytic convertor. Whatever their reasoning for doing this it's still an unsafe vehicle feature, one that multiple other owners have stated that they are having the same issue. I have reached out to FCA to no avail, case# 86685993. I do look forward to hearing from you and hope that with your assistance we can get this safety issue figured out. Thank you!

Visibility/Wiper
Filed Jul 23, 2023VA

While driving on a major interstate, on a clear day, with no outstanding or extreme influences and traveling with traffic at a standard rate of speed (70 mph), a small roughly dime sized rock hit my windshield. This resulted in an immediate, large radial crack and approximately 9 inch lateral crack across my windshield. The rock was traveling slow enough that I could see it coming. Further research shows that this is a known issue to the manufacturer and owners, which is why the manufacturer offers an upgraded glass option for durability. This makes sense for off-roading or in a way inconsistent with manufacturers recommendation, but it is a safety issue if the glass cannot maintain during normal operation. I have concerns with every rock until it is replaced. It has been inspected by manufacturer/dealer, and I am paying to have it upgraded and replaced. However, I have concerns that it may result in injuries in event of a crash, or just in the course of normal operation. In a long history of driving, I’ve never experienced such extreme damage from a minor item, which calls into question what the risk would’ve been with a more severe incident.

Engine
Filed Jul 16, 2023MA

Brand new 2023 wrangler with 600 miles on it that I’ve had for 4 days and the engine completely cut off on the busy highway with my whole family in the car. Message appeared on the screen stating “performance limited, service charging system”. We were eventually able to get the engine on again by turning the car off and on which was incredibly dangerous in the middle of a very busy highway. We are very very lucky that this did not all result in a serious accident

Engine
Filed Jul 15, 2023CT

Car just died while driving about 30mph in all electric mode. Charge fault error came on. Loss of steering and brakes. Able to coast to stop. Placed car in e save mode to start engine, was able to get home.

Steering
Filed Jul 14, 20236,000 milesTX

The contact owns a 2023 Jeep Wrangler. The contact stated while attempting to start the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started. While driving out a parking lot, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 6,000.

Engine
Filed Jul 10, 2023OH

Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.

Power Train
Filed Jul 7, 20232,200 milesNC

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a message indicating that the clutch was overheating was displayed. The contact parked and allowed the vehicle to cool down. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,200. VIN tool confirms parts not available.

Engine
Filed Jul 6, 2023SC

I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got to the side of the road, I put the car in park and turned the car off, then turned it back on and was able to drive away. I did notice when I got to the side of the road that the D was flashing on my gearshift. i’ve called the dealership and I’ll be taking it in tomorrow, but they advised they haven’t had this situation before. But someone advise me about a recall on 2021 through 2023 4 xe’s but my vin number isn’t part of the recall. This happened during rush-hour traffic and I had my five year old son in the car. Needless to say we were both very scared. I am nervous to even drive it now.

Unknown or Other
Filed Jul 5, 2023IN

RECALL ON THIS VEHICLE CLUTCH WAS ISSUED ON 3/6/23, AS OF TODAY 7/5/23 IT HAS NOT BEEN REMEDIED LEAVING ME AND MY FAMILY IN DANGER OF A VEHICLE FIRE

Vehicle Speed Control
Filed Jul 5, 2023MA

I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.

Structure › Body
Filed Jul 5, 2023CA

We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO

Power Train
Filed Jul 4, 2023MO

Clutch getting hot driving. Smells really bad. Clutch pedal does not engage clutch Transmission is noisy! Jeep wants to put the same part back in it that’s under the recall How can they install a part that is known to fail and cause major damage to other drivers and can cause fire! Please advise how to handle

Engine
Filed Jun 30, 2023MO

On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident

Parking BrakeCrash
Filed Jun 30, 202310,000 milesWA

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.

Steering
Filed Jun 28, 2023IL

The power steering pump squeaks and squeals at low speeds when turning the vehicle. Potential for power steering failure resulting in loss of control. Dealer stated the squeaking noise is normal. Dealer refused to do a proper inspection only an audio inspection. No warning lights.

Power Train
Filed Jun 28, 2023MO

Clutch is getting hot Warning screens says to stop using clutch. It’s a manual transmission can’t really do that and drive it. My jeep should have never been made. Special ordered in September 2022 cause I was told they had recall problem fixed in 23 models. I recieved jeep February 10 2023, March 2 the added 2023 models made up to February 2023 to recall and halted all manual transmission to be made. I feel like jeep lied to me and should have never taken my order even ! I traded a 2022 jeep wrangler that nothing was wrong with cause we wanted manual transmission and then find out the clutch’s are under recall. Dealer won’t do anything and jeep is not helping

Unknown or OtherFire
Filed Jun 6, 2023IL

I am not sure if this is something that should be reported or not. My Jeep caught on fire in a drive thru on 5/11/23. It was only 3.5 months old and had 3,465 miles on it. I saw smoke coming from under the hood, then big black billowing smoke, when some guys got the hood open there were flames coming from behind the engine. They were able to put it out with a fire extinguisher but it caused alot of damage. It is available for inspection but I would need to know ASAP since it is at the dealer. About 3 minutes prior I was on the highway and this could have ended up so much worse as I had my two dogs with me as well. I contacted Jeep and they sent Engineering Analysis Associates/Bosch Automotive Service Solutions out to examine the car and they said "the information at hand would not permit us to associate the fire with a manufacturing or assembly error". No reason for the fire was given. Vehicle was inspected by insurance rep, investigator hired by the manufacturer. Police and fire dept were on scene at the time but did not create a report, just gave me an incident #. No warnings, messages or anything warned of the fire. I was able to drive it around to the front of the building to get it away from the building and other cars while their was smoke coming out of it. No warnings lights came on at all that I could see on the dash. I want to report this incase any other Wrangler 4XE's end up having the same issue.

Electrical System
Filed Jun 2, 20235,000 milesNY

The contact owns a 2023 Jeep Wrangler. The contact stated that while driving approximately 65 MPH, the message "Battery Charge, Switch to Park" displayed and the vehicle lost motive power and stalled. The contact stated that moments later, the vehicle was restarted and operated normally. The cause of the failure was not yet determined. The local dealer was contacted, and an appointment was scheduled. The contact stated that the vehicle had previously experienced random jerking forward while coming to a stop. Additionally, the rear passenger’s side seat belt malfunctioned and needed to be replaced. The contact stated that the check warning engine light remained illuminated while driving. The fuel cap was replaced, and the failure was fixed. The failure mileage was 5,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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