2019 Jeep Wrangler complaints

2019 JEEP WRANGLER. CONSUMER STATED THAT WHILE DRIVING ON THE INTERSTATE THEIR VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONSUMER STATED THE DEALER DETERMINED THE FAILURE WAS CAUSED DUE TO A FAILURE IN THE DAMPERING SYSTEM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS DUE TO THE FAILURE BEING A KNOWN DEFECT.

The steering is loose and the vehicle drifts while driving. We cannot maintain straight driving without continuous movement of the steering wheel. The vehicle feels unsafe at all speeds. This vehicle is probably maintained with routine tire rotation. Front passenger tire has had excessive wear. All wheels and tires have been changed with no result. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Over the last 7+ months, my vehicle will not go into gear. When I push the starter, the vehilce flashes a number of warning lights and codes then the service shifter warning comes on and stays on. The vehicle will then not go into gear. The dealership has now looked at it 3 times and can not find the issue. They can see the code, have replaced the auxillary battery and traced the wiring. This happens approximately 3 times a week. It leaves me stranded where ever I am because it will not go into gear and has to be towed. A few hours later, it will start as normal. On other occassions, it does the same thing to me while I am driving! All of the warning indicators will flash and I will lose power steering. If I pull the car over and turn it off and on again, I gain power steering back. This has happened to me while driving on the highway. The first time I was on a 4 lane highway with no power steering. I can send a video link if provided an email address

Intermittent loss of power steering and throttle. Gears lock and do not shift. Every code is flashing on dash, ABS, shifter, traction control, air bags.

The windshield design for 2018-2019 Jeep Wranglers was changed compare to those prior. This change made the windshield almost upright with little slant. This design is a major flaw that they don't want to admit to consumers although when visiting the dealership or talking with them on the phone they say that this is the issue but it isn't their problem. Because of this design it is prone to constant chips even ones that you cannot see. These chips, even little surface ones you can't see but can feel cause the windshield to crack when it gets really cold outside. I had this happen 4 times in 2 years! I am 42 years old and have never had to use my car insurance until getting this Jeep. Now my insurance company wants to drop me and no one else wants to insure me. I know other Jeep owners have this same problem and it is a major flaw in the design that is causing many issues that not only affect our livelihood but our safety. I am listed one month of a cracking but as stated it has happened 4 times and it was parked and not moving each time, thankfully.

It takes a considerable amount of time for the back up camera to turn off once the transmission is switched from reverse to drive The camera is still displaying the rear view of the vehicle as the vehicle is moving forward which has the potential to cause a serious impact This happens on a consistent basis and is not an isolated incident

I was on my way to work and when I stopped at a red light my car completely shut off. I tried to jump start it and then it flashed that my "start/stop button wasn't working" and that I needed to park because my car would shut off shortly. Then the dash started going crazy flashing all the lights and the windshield wipers started going, my hazard lights weren't working but the light was flashing on the dash. Completely died and had to get it towed

Steering locked while driving at 50 mph. Had to switch car off in middle of street and restart to get functioning steering restored. Five minutes later it locked steering wheel again and could not shift lanes. Luckily accident was avoided however I can't imagine what would have happened if this was on the highway. Parked car and towed to Jeep dealership for service. My wife and family were terrified of this incident as it was life threatening situation. Dealer informed me that they have never had this happen before and they are troubleshooting as we speak. Service engine light went on (yellow) and "service shifter" code showed up on screen. This all was sudden and there was no warning before driving vehicle.

Service Axle Locker System warning light and message warning have been coming in for over a year. I've taken the vehicle for service and dealer stated no trouble found. After 4 wheeling the axle lockers do not disengage properly and require me to drive for miles before the axle lock light indicator goes away. I've been getting the warning light more frequently when I drive and the warning message service axle locker system displays. I've also had rear differential noise/clunking when moving from park to reverse or drive. Dealer stated that is normal.

My 2019 Jeep Wrangler shakes consistently. The shaking is getting worst and unmanageable, it even shakes when hitting a small pothole on the street. It shakes when driving at a low speed and when driving at high speed. From the passenger side, you actually sense the wobbling motion. I took it to the dealership to get it fixed and they said that they did fix it but the problem came back about six months after they supposedly fixed the steering rack. I took it again to the dealership but they said that the vehicle did not have any recalls and the issue was something else. The problem is getting worst and I am scared of causing an accident because that piece of the car it feels like is going to break.

The contact owns a 2019 Jeep Wrangler. The contact stated that while he was cleaning the vehicle, the front driver’s seat failed to recline. The contact also found an unknown plastic part on the floor in the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side seat frame to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 6,661.

Electrical issue resulting in loss of power steering, speedometer, gas gauge etc. all warning lights come on including ABS BRAKES, VEHICLE TRACTION CONTROL, AUTOMATIC START, CHECK ENGINE, 4WD, BRAKE LIGHT. car will not turn off when lights are on. Repeat problem despite being in dealership 3times.

Note: The following is the second incident in less than a year whereby my vehicle has lost all power, and subsequently needed to be towed to the dealership. Apparently, the batteries (primary and aux/secondary) are/were being drained for some reason. The first time this occurred, there was some sort of wiring defect, possibly shorting out a circuit. We were able to drive it to the dealership, prior to it dying. The second time this occurred (yesterday 6/16/22), my wife was driving home via Virginia by herself. All sorts of error messages appeared on the dashboard, and the car started to jerk abruptly. Battery indicator said it was low (~9v). Car died within minutes, and she had to pull over to be safe. Once it died, she couldn’t even be drift it over for a safer position, relative to the highway traffic. If an accurate diagnosis is not made, I feel this is a dangerous situation, especially with all the Highway driving we do. Given the electrical history with Jeeps, what recourse do I have ? Are there lemon laws that may apply to these electrical issue? See towing receipt below. We currently have a loaner from the dealership, however they are saying it’s the alternator. Generally, alternators last anywhere between 50-100k miles, not 22k .

2019 Jeep Wrangler Sahara numerous fault vehicle slows down speedometer loss abs brake warning ,4 wheel drive service warning, blind spot warning, complete loss of power while driving. Taken to the Jeep dealer was told no fault codes available come get it. So making preparation to pick up vehicle finally dealer service reported that vehicle faulted with those code. I had the vehicle towed prior to service due to the transmission not being able to shift into any gear. There are several reports online with same problem total electrical system failure. Keep n mind vehicle has approximately 7500 miles. Vehicle currently under what they call Star service because Dealer has no idea to fix it.

The contact owns a 2019 Jeep Wrangler. The contact stated while driving approximately 70 MPH and going over a bump in the roadway, the steering wheel was shaking. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering damper needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 23,000.

Clutch failed at 4000 miles and 3 months of ownership on a brand new 2019 Wrangler Unlimited. Blame placed on me, 2 dealerships before they would do it with out charge. 3 months later 1st recall comes out. Also when clutch was failing the Start/Stop system said it needed service. The clutch went a second time after 30,000 miles. was forced to pay 2900, second recall came out at same time and the recall was done when new clutch was installed. Took almost a month and no loaner car or rental available. Now clutch starting to smell and fail, 30,000 miles later. Poor clutch, recalls did nothing to actually address the prob. The start/stop system failed twice leaving my jeep in run but the engine off and would not start. Kept saying push in clutch and start, but it would never start. all electrical in the car stayed on for 2 hours. A PCM needed to be replaced, 2+ weeks without a vehicle. Start/Stop failed again in traffic this time, needing to be pushed. Replaced battery, thought that it failed because the battery needed replacement. The problem still persists.

Took to the dealership for a few problems and one of them was loose or wandering steering, while warranty was still covered 3/36. Dealer stated "thats how a jeep drives" and did fix the other issues i also brought it in for. Only a few years later just after i cross 40,000 miles, I decide to plan a road trip but dont want the hassle of constant steering corrections on the trip. I notice while seaching the internet for aftermarket steering fixes that Jeep had a TSB for the exact same issue I have and others who were still under warranty were getting the new sterring components and loving their Jeep! I am still frustrated that the dealer says its no longer covered for me even though all the new models have the new steering components now. The TSB should have been communicated to owners to be able to safely handle their Jeep at highway speeds even in windy conditions. Instead I just dont drive it most of the time.

2019 Jeep Wrangler Sahara Unlimited---while driving the vehicle on a city street, without any warning, all of the dash lights and any/all warnings lights started to flash. Within 200 feet of this occurring, the vehicle lost power, including ability to control the steering, and the car came to an immediate stop. During this shut down instance, I was able to vigorously hold the steering wheel to guide the car to the side of the road, avoiding the traffic that came. After the car shut down, the dash lights and windshield wipers were still going off. It still had electrical power. It would not start back up. I had to have it towed to the dealership. It is currently being looked at by the local dealership. 05-29-22

Every warning light, check engine, brake, traction control, service shifter, service electronic throttle system, etc. would come on all at once. While driving the power steering stopped working when all these warnings appeared yet the vehicle was still under power.

The dash glitches and lights up all of the warning lights, speed and fuel goes up and down then the engine idles high despite not shifting/touching anything. Then it it completely locked up and cannot shift out of park. If it sits for a while occasionally it will start and only have check engine light on and allow you to shift to drive however while driving I have had the entire dash light up and speedometer/rpms going up and down causing it to run higher. It has been back to the dealer twice now for same issue that was supposedly fixed. It says service shifter, my abs are not working and electronic stability control needs service amongst other things. It is very scary when this has happened while driving on the highway with my children in the car and the fact I never know if I will be able to make it to or from work/picking up kids or if I will be stuck in drive/have engine shut off while driving. This has happened more than once in my 3 weeks of purchasing this vehicle and I am scared for our safety. I have had the codes read prior to going to the dealership and it says multiple things are malfuntioning

When driving on a highway at speeds above 50 mph, i hit a bump in the road and my front end started to shake violently and also caused my steering wheel to bounce around. As i slowed down the bouncing reduced but it did not stop completely until i came to a complete stop off to the side of the road. There is a customer satisfaction notice out for a steering damper that i am having scheduled, but this seems like it should be a safety issue and a recall.

“Death wobble” or uncontrolled front steering vibration and violent shaking. Steering gear box was replaced at 12,000 miles. Replacement gear box seemed to be ok for about 15,000miles. At about 17000 miles(29,000 total vehicle miles) the vehicle experienced a violent shaking when on a freeway and going over a bridge overpass bump at about 75-80mph. The shaking would not stop until braking occurred nearly causing a rear end collision from car behind. Dealer has not been able to recreate the wobble in part because they will not drive over 70mph(the local freeway speed limit). The steering gear box “fix” for this problem was clearly not a robust corrective measure if death wobble reappears at 15000 miles.

Very loose feeling steering wheel when driving at speeds over 50mph

Experienced the death wobble. Front tires began to oscillate violently causing loss of steering control on a highway. Went on for ~20 seconds, almost ran off the road and would have crashed. No indications prior to event, smooth highway speed driving right up to extreme violent shaking. Fighting with the wheel to steer to stay on the road was ineffective. The only thing that saved us was it suddenly stopped on its own. Before this event there were several short, less severe instances of wobbling.

Vehicle has been leading to the right since I bought the vehicle. It is now very worse, and has cause a near miss collision with right side object. There is now severe drifting to the right, the original dealer has denied the issue since day one. Now it has been confirmed by another dealer that the steering gear box needs to be replaced by the new steel product steering gear box.

Experienced “death wobble” at 60mph. Vehicle has 22k miles and steering components checked out to be good. This is very unsafe and scary. Steering wheel started shaking violently and had to slow way down, almost to complete stop, to regain control. Thank you

When pressing on the breaks , the brakes required moderate amount of force to push in order for the vehicle to come to a complete stop or to yield, there is a loud hissing , leaking sound that is also heard from under the hood. This noise does not seem to go away even after taking it back to dealership to get it diagnosed, the brakes remain a little hard to press on as well. The dealership said it was a vacuum booster brake that was wearing out so they switched it but the noise remains the same and so does the forge to push down on the brakes . This is a dangerous factor to be dealing with as the brakes are something that is used constant in a vehicle to idle your car or to stop. According to the dealership this complaint is very common amongs other Jeep owners about the brake not functioning 100%, there are no warning signs or lights that ever popped up as well . Please help fix this can cause death if brakes fail at some point while I own the Jeep .

The 48v battery doesn't charge properly, stop/start doesn't function as intended. When the car broke down the high voltage cable that connects the MGU and the 48v battery required repair.

When driving at a speed of 60 or higher the Steering wheel of the jeep begins to shake or shimmy. When driving on the highway I have to slow down well below the speed limit to get the shaking to stop. I’ve taken it to a independent Jeep repair shop and they have confirmed the steering wheel shakes.

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving and exceeding 57 MPH, the vehicle started shaking. There was no warning light illuminated. The contact continued driving to work with no additional issues. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 18,000.

While driving on the highway out of the blue my jeep starts to shake and vibrate. It happens without warning a makes it hard to control steering.

The far driver and passenger sides of the windshield do not defrost in sub freezing weather. The windshield defrost duct vents are not adequate to force hot air to either side of the center vent. This results in windshield and wiper icing over in temperatures below ~20° F causing drastically reduced visibility 12 or more inches from each side of the windshield. The problem has been mush discussed on the JL Wrangler Forum at this thread: https://www.jlwranglerforums.com/forum/threads/question-regarding-the-windsheld-defrost.15276/ Also described in this video: https://www.youtube.com/watch?v=PlKtxsKZnI4

When on the highway going over 55 MPH and hitting a bump the steering wheel and entire vehicle begins to move rapidly and violently from side to side. This causes your vehicle to feel like it's losing control. The only way to stop this from continuing is to slow the vehicle down significantly. This presents a significant danger of losing control because of the shaking or being hit from behind on the highway due to slowing down significantly. The dealer has attempted to repair this defect twice within the last 2 months by replacing the steering damper and it is still occurring. No warning messages are illuminated when this occurs.

The front windshield defrost doesn’t work as it should. The windshield will ice up on the driver side and passenger side and create major visibility issues. The blower only seems to blow heat to the center of the windshield and not the sides

My Jeep wanders tremendously, at times it’s hard to keep it on the road. And sometimes it will veer to the left or right unexpectedly. I’ve almost hit two incoming cars because of this. This problem needs to be fixed on this model vehicle immediately or someone is going to get hurt or killed. Sometimes if you hit a bump the steering will vibrate tremendously until you come to a stop. There’s no way to control the vehicle when this happens.

Vehicle only had 21421 miles on it. We were having issues with the Jeep reveling at highest RPM when turned on. This happened a handful of times and then it began to seem like it was not going to stay started and was going to stall. We took it into dealer for oil change and reported the issue said they couldn’t find anything. Issue persisted took it back and they ran diagnostic said they couldn’t find anything. Still had the issue occurring so took it back and they said it needed a new starter so they replaced that. Then issue got worse and was stalling out and shaking. Took it back again and they are now replacing the engine. This was really shocking. This is the 4th Jeep wrangler I’ve owned in my life and so have NEVER had major issues with any of them before only normal wear and tear type repairs and upkeep.

I noticed during colder time the windshield was not defrosting the edges of the windshield. I took it to the dealer to have them check my defroster, They claim it is working as intended. So I just let the windshield defrost more before driving. But during recent snow storm, I noticed the defroster only defrosted the center of the windshield while driving and with constant snow the build up on the edges was making the edges not clear causing blind spots. This is very dangerous as view is obstructed.

Drivers seat became stuck folded forward making the vehicle undrivable. Needed to have the vehicle towed to the dealership for repair. Luckily this failure happened when we were in a safe location with cell coverage. The problem occured without warning after folding the driver's seat forward to access the rear seat. This is similar to Jeep's TSB 23-020-19 - "Front Seat Will Not Unfold and Lock Into Position / June 20, 2019". However the dealer tells me that the problem is not the same as the TSB and the seat frame needs to be replaced. This is the second time we have experienced this failure. The previous time I was able to return the seat to the normal position after much difficulty. In that case I was able to drive the vehicle to the dealer for repair. That instance was apparently what is described in the TSB. Based on the owners forums this is a very common problem. It is obviously a major safety issue as it can occur without warning and strand the occupants.

Vehicle engine light came on and then gave me a service shifter alarm error. With the error I lost power steering traveling thru the mountains on the interstate in the snow. The dash lights started flickering followed by numerous fault codes.

The contact owns a 2019 Jeep Wrangler. The contact stated that upon entering the highway at 60 MPH, his vehicle hit a few bumps in the road and the vehicle experienced the "death wobble". The contact stated that he had experienced the failure while between two semi-trucks as he firmly held onto the steering wheel. The contact also stated that he lost control of the vehicle and that his vision had been obstructed due to the violent shaking moving his glasses off his face. As the vehicle began to slow down, the shaking stopped, and the contact pulled over. The contact then carefully drove the vehicle home without incident. The contact had taken the vehicle to a dealer who initially denied that they had never heard of such a failure. The contact left the vehicle in the dealer's possession for a week; the dealer then notified the contact of a service bulletin which was related to the failure. A software update was performed on the vehicle and returned to the contact. Despite the repair, the contact stopped driving the vehicle because of fear that the failure might occur again. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.

Severe front in wobble. Took 3 visits to get it fixed. Bubbling paint, was in the shop 5 weeks for repaint. Loud whining noise in the drive train, still waiting on dealership to address, hopefully I won't get stranded in the mean time.

Purchased vehicle in sept 2019 and had no issues until recently. Hitting bumps on freeway causes extreme shaking which lasts upwards of 6 to 10 seconds. Having this occur on icy roads can result in total loss of stability. I've taken this into the dealership already once, and issue still occurs. From research it looks like this issue has been present in jeeps for decades. Why hasn't the NHTSA forced jeep to notify the public of the issue?

The defrost is absolutely terrible. Both left and right vents do not push air causing the right and left side of the windshield to freeze up and windshield wipers to freeze up. Had to pull over in an unsafe location because visibility went to zero and created a very unsafe situation for me and my family.

The contact owns a 2019 Jeep Wrangler. The contact stated that the lever located on the headrests of both the front driver’s and passenger’s seats failed to recline as needed. The contact stated that the failure caused her to be unable to drive the vehicle since she could not properly adjust the seat. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

While in 38 degree weather, the steering wheel locked up when turning to the left. Turning to the right was unaffected. This occurred immediately after engine start. I used a far larger amount of force than usual to push the steering wheel in an attempt to get it to unlock. This eventually did work, but every time I tried to turn to the left, the steering wheel felt like it was catching on something and required more force than I was accustomed to. This continued to happen though it eased as the drive went on and the car warmed up. The next day at around 35 degree weather the same thing occurred though not as bad as that first instance. It kept feeling stuck when turning left and the more I pushed it the more it eased. This did not happen over the summer when the temperature was repeatedly over 60 degrees. The binding occurred at both high and low speed.

At 70mph or higher driving over rough highway transition joints will cause steering wheel and entire car to shake violently until slowing down to 60 mph

The radio/infotainment system would reset every time I would have my Bluetooth & usb connected to my phone. This started about 4 months ago. Weeks later, my battery would be dead so I would have to jumpstart it. This started 2 weeks before the incident. The day of the incident, my car failed to start right after taking my foot off the brake while my car had shut off(due to the gas feature) at a stop light. I hooked up a jump kit but it did nothing. All the lights in my car began to blink like Christmas lights & even my windshield wipers went off until my car slowly & completely shut off in the middle of traffic. This took place on November 17th, 2021.

The entire clutch system failed and the vehicle passenger compartment filled with smoke. It was difficult to breath and burned my eyes I had to pull over immediately. I had the the vehicle towed to the dealer, upon arrival the dealer indicated that there was a safety recall that was limited to “computer components” and involved a software fix. They then proceed to tell me that the the entire clutch system had failed and they could not tell if it was my driving or the recall parts that had impacted. They then proceed to hand me a $2,000+ repair bill, this is a top of the line vehicle less than three 4 years old with no more than 43k miles. I reached out to Jeep/Mopar/FCA/Stallantis whatever they are going by today, and was referred back to the dealer without any resolution.

The contact owns a 2019 Jeep Wrangler. The contact stated that the rearview camera would inadvertently turn blue or black while reversing. There were no warning lights illuminated. The vehicle was not diagnosed by an independent mechanic or dealer. The dealer was notified of the failure and advised the contact that the failure was a manufacturer’s defect. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer also advised the contact to file a complaint with NHTSA. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 30,000.

Driver's side sun visor attachment to roof fails unexpectedly causing visor to fall and obstruct driver's vision. Jeep is well aware of the problem and has failed to provide a reliable fix or repair. My visor has been replaced twice already and failed for the third time yesterday. Vehicle is 2 years 4 months old and has 15,000 miles.