Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V23400( POWER TRAIN , STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED A RECALL NOTICE ON MY JEEP FOR A TRANSMISSION OIL COOLER TUBE WHICH CAN CAUSE LOSS OF TRANSMISSION FLUID AND IF IT COMES IN CONTACT WITH AN IGNITION SOURCE, CAUSE AN UNDERBODY FIRE. I HAVE BEEN TO THE DEALERSHIP 2 TIMES NOW IN AN ATTEMPT TO GET THE FIXED. BOTH TIMES I WAS TOLD IT WAS A FIRST COME FIRST SERVICE BASIS AND THEY HAD NO IDEA WHEN THEY COULD GET TO THIS. MY OPTION WAS TO LEAVE MY VEHICLE AND WAIT UNTIL "I CAN GET TO IT". THIS IS NOT AN OPTION AND IS UNREASONABLE FOR THEM TO ASSUME ONE CAN GO WITHOUT A VEHICLE UNTIL THEY "CAN GET TO IT". THIS IS A SAFETY ISSUE AND APPARENTLY CHRYSLER IS UNABLE TO SERVICE THEIR PRODUCT WITHIN A REASONABLE TIMEFRAME. MY FIRST ATTEMPT WAS OVER A MONTH AGO. THIS IS NOT ACCEPTABLE. I WENT TO THE CHRYSLER DEALERSHIP ON VETERANS BLVD IN METARIE, LA. *TR
I HAVE RECEIVED NUMEROUS RECALL NOTICES REGARDING THE N28/NHTSA 13 V-234 TRANSMISSION OIL COOLER TUBE. WHEN I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE WILD JEEP/HONDA IN WISCONSIN I WAS TOLD THAT THEY COULD ONLY ORDER 1 PART EVERY 10 DAYS AND AT THAT RATE I WOULD NOT BE ABLE TO GET THE REPAIRS NEEDED FOR 6- 8 MONTHS. CONSIDERING THE POTENTIAL DANGER THE WAIT TIME ABSOLUTELY CRAZY. HOW IS CHRYSLER UNABLE TO HAVE THESE PARTS? I DO NOT FEEL THIS IS REASONABLE, IT PUTS MY FAMILY IN UNNECESSARY DANGER. *TR
WAS DRIVING ON HIGHWAY AT APPROXIMATELY 55 MPH AND HIT A SMALL BUMP IN ROAD. THE FRONT END STARTED TO SHAKE VIOLENTLY AND STEERING WHEEL WENT SIDE TO SIDE. IT FELT LIKE THE VEHICLE WAS GOING OUT OF CONTROL AND I FEARED I MIGHT END UP IN A COLLISION. I SLOWED THE VEHICLE AND APPLIED BRAKES TO BRING THE VEHICLE UNDER CONTROL. SINCE THAT TIME, IT HAS OCCURRED OFTEN AND IT IS VERY DANGEROUS. TO DATE, I HAVE REPLACED THE STEERING STABILIZER AND CHECKED ALL OTHER COMPONENTS FOR WEAR. TIRES HAVE BEEN BALANCED AND ROTATED. THIS ALLEVIATED THE PROBLEM BUT THE PROBLEM HAS SINCE COME BACK. ACCORDING TO MY DAUGHTERS, THEY HAVE EXPERIENCED THE FRONT END SHAKE ON VARIOUS OCCASIONS WHILE AT SCHOOL IN ALBUQUERQUE. I HAVE RESEARCHED ON THE INTERNET AND MY VEHICLE PROBLEMS HAS BEEN TERMED "DEATH WOBBLE" BY OTHER JEEP WRANGLER OWNERS. I ALSO FOUND OUT THERE ARE A LOT OF COMPLAINTS BUT CHRYSLER JEEP HAS NOT ISSUED ANY RECALLS TO FIX THIS PROBLEM. IF I CAN'T FIX THE PROBLEM, THEN I WILL BE GETTING RID OF MY VEHICLE FOR A SAFE VEHICLE. *TR
SAFETY RECALL N28/NHTSA 13V-234 - CHRYSLER CORPORATION IS NOT SUPPLYING THE PARTS TO DEALERS TO COMPLETE THE REPAIRS NECESSARY TO PREVENT FIRES & CRASHES (PER THE RECALL NOTICE). THIS IS UNACCEPTABLE. THE WAITING LIST FOR PARTS IS VERY LONG AND CHRYSLER REPORTED TO ME TODAY THAT EACH DEALER GETS 1 REPAIR KIT EVERY 14 DAYS. IF SOMEONE DOES THE MATH, THESE MEANS THAT IT WILL TAKE OVER 30 MONTHS TO SUPPLY THE PARTS FOR THE NECESSARY REPAIRS, GIVEN THE NUMBER OF RECALLED WRANGLERS (1800,000) AND THE NUMBER OF DEALERS IN THE US. THIS IS UNACCEPTABLE AND THE NHTSA HAS A RESPONSIBILITY TO THE TRAVELING PUBLIC TO ENSURE THAT RECALLS SUCH AS N28 ARE COMPLETELY IN A TIMELY MANNER. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO PERFORM THE REPAIRS FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECEIVED SAFETY RECALL N28 / NHTSA 13V-234 AND SCHEDULED APPOINTMENT FOR REPAIRS (AS REQUESTED ON NOTIFICATION) AT FLAGSHIP CHRYSLER DEALERSHIP, BAYAMON, PR ON 14NOV2013. THE MECHANIC CONFIRMED THE NEED FOR REPLACEMENT OF POWER STEERING RETURN TUBE AND THE TRANSMISSION OIL COOLER TUBE BUT THE PARTS WERE NOT AVAILABLE. ACCORDING TO SERVICE REP THE PARTS WERE ORDERED. ON 04DEC2013 CALLED THE DEALERSHIP FOR STATUS OF ORDER TO BE TOLD THAT PARTS COULD ARRIVE AFTER 1 MONTH BUT ACCORDING TO SERVICE REP THE PARTS DEPARTMENT COULD NOT TELL WHEN WILL THEY BE AVAILABLE AND I SHOULD WAIT UNTIL RECEIVING COMMUNICATION BY EMAIL. I CONTACTED CHRYSLER CORPORATION (PR OFFICE) ON 05DEC2013 THROUGH 1-800-853-1403 AND SERVICE REP DID NOT HAVE INFORMATION AVAILABLE RELATED TO THE RECALL, TOOK MY VEHICLE'S VIN # AND AGREED TO CALL BACK. AS OF 14DEC2013 NEITHER THE DEALERSHIP OR CHRYSLER CORPORATION HAS CONTACTED ME WITH EXPECTED DATE FOR PARTS' AVAILABILITY. SINCE THE SERVICE DATE ABOVE I RECEIVED THE SECOND NOTIFICATION TO TAKE MY CAR FOR REPAIRS. *TR
I HAVE HAD TWO NOTICES FOR RECALL. I CONTACTED JEEP IN EARLY OCTOBER AND NOVEMBER, THEY SAY THEY DON'T HAVE PARTS AND CAN'T GET ANY. WHY DO YOU DO RECALLS IF YOU DON'T HAVE THE PARTS. I WANT THIS FIXED BEFORE SOMETHING HAPPENS. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE VEHICLE BEGAN TO DRIFT TO THE RIGHT WITHOUT THE CONTACT MOVING THE STEERING WHEEL. THE CONTACT STATED THE VEHICLE WAS DIAGNOSED AS THE STEERING BOX NEEDING TO BE REPLACED BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15...UPDATED 02/11/2014 *BF
RECEIVED 1ST SAFETY RECALL NOTICE, N28/NHTSA 13V-234, FROM CHRYSLER GROUP 09/10/2013. I IMMEDIATELY CALLED THE LOCAL DEALERSHIP (BAY DODGE, PANAMA CITY BEACH, FL) AND WAS TOLD TO CALL BACK AT A LATER DATE BECAUSE THE PARTS TO REPAIR THE ISSUE WERE NOT IN STOCK AND THEY WERE WAITING FOR THE INVENTORY. 2ND SAFETY RECALL NOTICE RECEIVED 12/07/2013. I CALLED THE SAME DEALERSHIP ON 12/09/2013 AND WAS TOLD I WOULD BE ADDED TO THE "WAIT" LIST...THAT I WAS NUMBER 45 AND COULD EXPECT TO WAIT A COUPLE YEARS FOR THE PARTS TO ARRIVE AT THE DEALERSHIP. THE ISSUE IS THAT THE DEALERSHIP CAN ONLY ORDER ONE REPAIR KIT EVERY 14 WEEKS FROM CHRYSLER!! WHAT?? SO, IF THE TRANSMISSION OIL COOLER TUBE BEGINS TO LEAK IT MAY CAUSE "DAMAGE TO THE TRANSMISSION AND A LOSS OF TRANSMISSION FUNCTION WHICH MAY INCREASE THE RISK OF A CRASH"...AND IT IS OK TO MAKE ME WAIT YEARS FOR THE REPAIR??? *TR
AFTER RECEIVING SAFETY RECALL N28 / NHTSA 13V-234 FROM CHRYSLER, I CONTACTED MY LOCAL DEALERSHIP (FROM WHOM I PURCHASED THE VEHICLE) REQUESTING TO GET THE TRANSMISSION OIL COOLER TUBE SERVICED. THEY INFORMED ME THAT THE PART NEEDED TO BE ORDERED (1) AT A TIME WITH AT LEAST (7) DAYS BETWEEN ORDERS. AS A RESULT, THEY SAID MY VEHICLE CANNOT BE SERVICED FOR 20+ WEEKS, PUTTING MYSELF AND MY FAMILY IN JEOPARDY DURING THIS TIME. WHILE I UNDERSTAND IT IS NOT THE DEALERSHIPS FAULT, THIS SYSTEMS FAILURE MUST BE ADDRESSED IMMEDIATELY. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V234000 (POWER TRAIN, STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REQUIRED REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED A RECALL NOTICE IN THE MAIL ABOUT MY TRANSMISSION OIL COOLER TUBE FOR MY 2012 JEEP WRANGLER (RECALL NUMBER N28). I CONTACTED MY LOCAL JEEP DEALER, [XXX] IN BELLEVILLE ILLINOIS. THE SERVICE DEPARTMENT STATED THAT THEY COULD NOT DO THIS FOR 10 WEEKS OR MORE DUE TO CHRYSLER NOT RELEASING PARTS. I ALSO HAVE ANOTHER DEALER IN THE AREA AND I CONTACTED THEM. THEY TOOK MY INFORMATION AND PUT ME ON A WAITING LIST AT LEAST FOR THE PARTS BUT STILL STATED IT WOULD BE SEVERAL WEEKS BEFORE PARTS COULD COME IN. THIS IS TOTALLY UNACCEPTABLE! I HAVE A NEWBORN CHILD THAT TRAVELS IN THIS VEHICLE AND OBVIOUSLY THERE IS A PROBLEM IF THERE IS A RECALL AND THE COMPANY CANNOT EVEN FIX THEIR PRODUCT! SOMETHING NEEDS TO BE DONE ABOUT THIS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER RECALL BECAUSE THE DEALER STATED THAT THE REMEDY PART WAS ONLY AVAILABLE TO PERFORM ONE REPAIR PER WEEK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED THE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THEY WERE ATTEMPTING TO SOURCE AN ADDITIONAL VENDOR TO OBTAIN THE PART NEEDED TO COMPLETE THE RECALL SERVICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
AFTER RECEIVING A RECALL NOTICE (SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE) IN THE MAIL, I CALLED MY LOCAL DEALERSHIP (CLEAR LAKE DODGE/CHRYSLER/JEEP, HOUSTON, TX) TO SCHEDULE A SERVICE APPOINTMENT TO REMEDY THE POSSIBLE PROBLEM EXPLAINED IN THE RECALL NOTICE. UNFORTUNATELY, I WAS TOLD THAT THIS DEALERSHIP IS ONLY RECEIVING APPROX. 1 - 2 OF THE PARTS NEEDED FOR THIS PROBLEM PER WEEK AND THEY HAVE A LIST OF CUSTOMERS FOR THOSE PARTS ALREADY LONG ENOUGH THAT WILL TAKE APPROX. A YEAR TO FILL. I WAS TOLD THAT I SHOULD CONTINUE TO CALL THE DEALERSHIP APPROX. ONCE A WEEK AND SEE IF THEY, BY ANY CHANCE, RECEIVED ENOUGH OF THE PARTS TO FIX MY VEHICLE. I FIND THIS UNACCEPTABLE! I DO NOT WANT TO WAIT A YEAR TO GET MY VEHICLE FIXED AND FEEL THAT I (NOR ANYONE ELSE) SHOULD NOT HAVE TO WAIT THAT LONG TO GET A POSSIBLE DEFECT IN MY VEHICLE TAKEN CARE OF. ARE THERE ANY OTHER OPTIONS FOR ME? WHAT CAN I DO TO GET MY VEHICLE TAKEN CARE OF IMMEDIATELY? I DO NOT WANT TO WAIT TO GET THIS PROBLEM TAKEN CARE OF AND RISK THE POSSIBILITY OF THE PROBLEM MATERIALIZING AND CAUSING AN ACCIDENT THAT COULD RESULT IN MY VEHICLE BEING DESTROYED OR, EVEN WORSE, INJURING MYSELF OR OTHERS! I APPRECIATE ANY HELP OR ADVICE YOU COULD GIVE ME IN THIS MATTER! THANK YOU. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE VEHICLE WAS TAKEN THE DEALER, WHO STATED THAT THE PART WAS UNAVAILABLE AND THAT THE MANUFACTURER WAS ONLY SENDING ONE PART PER WEEK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) AND STATED THAT THE MANUFACTURER ADVISED THAT THE REMEDY PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHEN I FIRST RECEIVED NOTICE OF THE RECALL FOR THE TRANSMISSION OIL COOLER TUBE PROBLEM I CONTACTED MY DEALER RIGHT AWAY, THEY SAID THEY WOULD NOT RECEIVE PARTS FOR AT LEAST 2 MONTHS. I CALLED AGAIN IN OCTOBER AND WAS TOLD ANOTHER TWO MONTHS. *TR
THE JEEP AUTO TO MANUAL SHIFTING IS WAY TOO SENSITIVE AND WILL DOWN SHIFT WITHOUT DRIVER INPUT TO LOWER GEARS CAUSING VERY DANGEROUS SUDDEN REDUCTION IN SPEED. DRIVING DOWN THE ROAD AT ROUGHLY 65 MPH AND THE JEEP AUTO TRANS WENT INTO 1ST GEAR BY ITSELF AND ALMOST STOPPED THE VEHICLE ON THE FREEWAY!!! TO RECOVER THE CAR HAD TO BE PUT INTO NEUTRAL THAN PUT BACK INTO DRIVE. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE PART NEEDED FOR THE RECALL SERVICE WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A DATE OF AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05/15/14 *BF UPDATED 05/15/14
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED A SAFETY RECALL N28 / NHTSA 13V-234. TRANSMISSION OIL COOLER TUBE. CALLED RICK HENDRICK JEEP IN CHARLESTON, SC TO SCHEDULE REPAIR. I WAS TOLD THAT THEY CAN ONLY GET 1 PART EVERY 14 DAYS AND THERE ARE 80 PEOPLE AHEAD OF ME. DOING THE MATH THAT MEANS THEY WILL GET 26 PARTS OVER 365 DAYS, SO IT WILL BE 3 YEARS BEFORE THEY CAN FIX THE PROBLEM. UNACCEPTABLE. *TR
AS I WENT TO MY APPOINTMENT FOR A MOTOR VEHICLE SAFETY RECALL ON MY 2013 JEEP, I WAS TOLD MY DEALER THAT THEY COULD ONLY GET 1 RECALL PART A WEEK AND IT WOULD BE AT LEAST 7 WEEKS BEFORE THEY WOULD CALL ME TO MAKE AN APPOINTMENT FOR MY RECALL. I FEEL THAT IF A VEHICLE IS BEING RECALLED FOR A SAFETY ISSUE THAT MORE THAN 1 TRANSMISSION OIL COOLER TUBE A WEEK SHOULD BE AVAILABLE TO THE DEALERS. IN THE MEANTIME, I AM APPREHENSIVE ABOUT DRIVING MY JEEP WONDERING IF THIS ISSUE WILL ARISE AND HOW IT WILL AFFECT ME AND MY VEHICLE. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) IN OCTOBER 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE DEALER INFORMED HIM THAT HE WOULD HAVE TO WAIT MONTHS IN ORDER TO HAVE THE VEHICLE SERVICED PER THE RECALL BECAUSE THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN, STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE MANUFACTURER WOULD ONLY SEND ONE PART EVERY TWO WEEKS TO PERFORM THE REPAIR ON THE RECALLED VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO CORRECT THE FAILURE WAS ON A MASSIVE WAITING LIST. THE DEALER INFORMED THE CONTACT THAT ONLY ONE REMEDY PART WAS BEING SENT TO THE DEALER EVERY FOURTEEN DAYS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECEIVED SAFETY RECALL NOTICE N28, NHTSA 13V23400, AND CONTACT DEALER IN MICHIGAN CITY, IN 46360 SAME DAY TO GET REPAIR DONE. I HAVE SINCE CONTACT THE DEALER IN MC 3 MORE TIMES AND THEY STILL DO NOT HAVE THE PART (TRANSMISSION OIL COOLER TUBE) IN STOCK TO DO THE REPAIR. ADVISE ME IT IS NOT RECEIVING THE TUBES FROM CHRYSLER AND THEY WILL CALL ME BACK THE NEXT DAY. THEY NEVER CALL ME BACK AND I HAVE TO KEEP CONTACTING THEM ONLY TO GET THE RUN AROUND THAT THEY DO NOT HAVE THE TUBE IN STOCK. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED A LEAK COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN , STEERING). THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION OIL COOLER TUBE WAS LEAKING AND WOULD HAVE TO BE REPLACED UNDER THE RECALL BUT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY ONE PART WOULD BE SENT TO THE DEALER WEEKLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND IT WOULD BE AROUND FIVE MONTHS BEFOR HIS VEHICLE COULD BE REMEDIED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
CHECK ENG LIGHT CAME ON .WENT TO DEALER THEY SAID NO2 CYLINDER BAD NEEDS NEW HEAD WTF THEIRS ONLY 20000 MILES ON IT .ITS NOW OCT8TH STILL WAITING ON THE HEAD. THEY SHOULD PUT OUT A RECALL. I'LL NEVER BUY A POS CHRYSLER PRODUCT AGAIN. O YEA FORGOT TO SAY THIS MY WIFE'S TRUCK SHE DRIVES IT EVERY DAY TO HER JOB AT NBC. *TR
OUR 2012 JEEP WRANGLER UNLIMITED HAS STOCK WHEELS AND RIMS, IN FACT IT HAS THE SMALLEST STOCK WHEELS AND RIMS OFFERED BY THE MANUFACTURER. WE HAVE NOT "UPSIZED" OUR WHEELS AND RIMS WITH AFTERMARKET PRODUCTS. THE METAL "STRAP" (THAT'S WHAT THEY CALL IT AT THE DEALER) ON THE TAILGATE THAT KEEPS IT FROM SWINGING WIDE OPEN BROKE, AND WHEN IT BROKE IT SWUNG OPEN AND BROKE THE TAIL LIGHT LENS AND HOUSING. THE DEALER REPLACED IT UNDER WARRANTY, AND WITHIN A WEEK IT BROKE A SECOND TIME. THE DEALER REPLACED IT A SECOND TIME. AGAIN, WITHIN A WEEK, IT BROKE FOR A THIRD TIME. IT WAS REPLACED UNDER WARRANTY AGAIN. THIS WAS JUST YESTERDAY. THE DEALER SAYS IT REPLACES THESE ALL THE TIME, AT LEAST ONE A WEEK. THIS IS A FAULTY PART THAT SHOULD BE RECALLED. I HAVE LOOKED ON JEEP WRANGLER FORUMS AND LOTS OF PEOPLE HAVE THIS PROBLEM, AND LOTS OF PEOPLE HAVE IT HAPPEN MULTIPLE TIMES. *TR
RECEIVED RECALL NOTICE N28,MADE APPOINTMENT WITH DEALER. NO PARTS AVAILABLE,2ND. APPOINTMENT, NO PARTS AVAILABLE, AFTER 3RD. TRY IN TWO MONTHS,ASK DEALER TO NOTIFY ME WHEN PART IS AVAILABLE. *TR
I GOT A RECALL LETTER, ( SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE ) WHICH SAYS COULD CAUSE RISK OF CRASH. THE DEALER SAYS THEY CAN ONLY ORDER ONE PART EVERY 7 DAYS AND I WON'T BE ABLE TO GET IT FIXED FOR 4 MONTHS. IS THIS TRUE AND IS IT SAFE TO DRIVE? *TR
SAFETY RE-CALL NOTICE: THE TRANSMISSION OIL COOLER TUBE ON THE VEHICLE MAY INADVERTENTLY COME IN CONTACT WITH THE POWER STEERING FLUID RETURN TUBE. THIS TUBE TO TUBE CONTACT COULD EVENTUALLY CAUSE THE TRANSMISSION OIL COOLER TUBE TO DEVELOP A WEAR HOLE AND LEAK. A LOSS OF TRANSMISSION FLUID COULD CAUSE TRANSMISSION DAMAGE AND IF THE LEAKING FLUID COMES IN CONTACT WITH AN IGNITION SOURCE, CAUSE AN UNDERBODY FIRE. THE SERVICE SHOP HAS SCHEDULED MY APPOINTMENT ALL THE WAY UNTIL JANUARY 2, 2014. THIS IS MY ONLY MODE OF TRANSPORTATION AND I FEAR FOR AN ACCIDENT TO OCCUR IF I WAIT TOO LONG. *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
RECALL NOTIFICATION RECEIVED IN NOV 2013. DEALER SAYS THEY ONLY GET ONE REPAIR KIT PER WEEK. I WAS PUT ON A WAIT LIST ALONG WITH MANY OTHERS. NO TIME OR DATE WHEN THEY WOULD CALL BACK. CHRYSLER/JEEP SHOULD BE PRODUCING MORE AS I RECEIVED PRE-NOTIFICATION A MONTH PRIOR TO RECEIVING THIS ONE. *TR
REC'D CHRYSLER SAFETY RECALL NOTICE #1 IN AUGUST - CALLED DEALERSHIP WHERE JEEP WAS PURCHASED - NO PARTS, DON'T KNOW WHEN THEY'LL GET THEM IN - TOLD TO WAIT UNTIL 2ND LETTER COMES WITH FURTHER INSTRUCTIONS. REC'D CHRYSLER SAFETY RECALL NOTICE #2 ON NOVEMBER 1ST - CALLED DEALERSHIP AGAIN, STILL NO PARTS, TOLD THEY ARE GETTING 1 REPLACEMENT PART EVERY 7-10 DAYS AND THERE IS EXTREME BACKLOG FROM MANUFACTURER. WAS ALSO TOLD THAT LETTER SHOULD STATE THIS DEALERSHIP DOES NOT HAVE PART - NOT TRUE. WAS PUT ON PROVERBIAL WAIT LIST FOR PART. ALSO WAS TOLD IF ANY FURTHER DAMAGE HAPPENS TO VEHICLE BECAUSE OF SAID PART MALFUNCTION - CHRYSLER WILL FOOT THE REPAIR BILL FOR THE ENTIRE ENGINE. YEAH RIGHT. LET'S SEE IF WE GET NOTICE #3.... *TR
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR THREE TO FOUR MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THERE ARE NO FAILURES AT THIS TIME.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTICE NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE ANY FAILURES AT THIS TIME.
I RESPONDED TO A SAFETY RECALL ( N29/NHTSA/ 13V-234 FOR A DEFECTIVE TRANSMISSION OIL COOLER TUBE) RECEIVED IN SEPT. 2013. I CALLED THE DEALER AND WAS TOLD THE PART WAS NOT IN STOCK, BUT WOULD BE ORDERED FOR ME. SEVERAL WEEKS LATER I CALLED AGAIN, STILL NO PART. THE PARTS MAN INFORMED ME THAT THE PART WAS "BEING RATIONED" DUE TO PARTS SHORTAGE - AND THAT I WOULD BE CONTACTED IN THE FUTURE. I ASKED IF I WAS "IN LINE" BY MY DATE OF CALL, HE SAID THAT I WAS. STILL NO CONTACT. I DO HAVE A MYSTERIOUS LEAK SHOWING UP ON THE GARAGE FLOOR - COULD IT BE THIS PROBLEM? MY JEEP IS A 2012 AND HAS SHOWN NO LEAKS BEFORE. *TR
MONTHS AGO WE RECEIVED A NOTICE THAT THERE WAS A SAFETY RECALL ON THE TRANSMISSION IN OUR 2012 JEEP WRANGLER. MY HUSBAND TOOK IT TO OUR LOCAL JEEP DEALERSHIP, [XXX] AND THEY CONFIRM THE LINE HAD TO BE REPLACED. THEY SAID THE PART WAS ON BACK ORDER AND IT WOULD BE A MONTH OR SO. THEY ARE RECEIVING APPROXIMATELY ONE PART A WEEK AND INSTEAD OF REPAIRING CUSTOMERS' VEHICLES, THEY ARE PUTTING THEM ON THE JEEP WRANGLERS THAT ARE ON THEIR LOT FOR SALE. THEY DO NOT CARE THAT THEY ARE PUTTING THEIR CUSTOMERS IN DANGER. I CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THERE WAS NOTHING THEY COULD DO TO HELP ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2012 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AFTER DEALERSHIP DAMAGED VEHICLE HOOD LOCK. *SMD THE CONSUMER STATED HE SAT AT THE DEALERSHIP FOR AN HOUR AND A HALF, ONLY TO BE TOLD THE TECHNICIAN WAS UNABLE TO OPEN THE HOOD OF THE VEHICLE. THE CONSUMER BELIEVED SOMEONE JAMMED THE HOOD LOCK, SO THEY WOULDN'T HAVE TO HONOR THE RECALL.
TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND COULD NOT PROVIDE A TIME FRAME IN WHICH THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECEIVED 2 RECALL NOTICES FOR TRANSMISSION OIL COOLER TUBE, FIRST ONE ON 9/30/13. THE SECOND NOTICE TOLD ME TO CONTACT MY CHRYSLER DEALERSHIP IMMEDIATELY TO SET UP AN APPOINTMENT FOR PART REPLACEMENT. HAVE CALLED DEALERSHIP TWICE SINCE RECEIVING NOTICES AND EACH TIME GET TOLD PARTS ARE NOT AVAILABLE YET. WHY ARE THEY SENDING THESE NOTICES OUT TO US OWNERS IF THE PARTS ARE NOT AVAILABLE? *TR
I RECEIVED A RECALL NOTICE FROM CHRYSLER ABOUT 3 MONTHS BACK AND EVERYTIME I CALL DEALERSHIP THEY TELL ME THAT CHRYSLER HAS NOT SENT THEM PARTS TO FIX RECALL. NOT VERY PROFESSIONAL . SOMEONE NEEDS TO PUSH THEIR GAS PEDAL UNEXCEPTABLE. *TR
WE COULD NOT START VEHICLE WITH ONLY THE CENTER BRAKE LIGHT WORKING. THE TOW TRUCK DRIVER HAD TO DISCONNECT DRIVE LINE TO TOW VEHICLE TO DEALERSHIP. THE DEALERSHIP DIAGNOSED AS TIPM FAILURE (TOTAL INTEGRATED POWER FAILURE). NUMEROUS COMPLAINTS ON INTERNET WERE FOUND WITH THIS SAME FAILURE. WE ARE VERY CONCERNED OF POTENTIAL FOR CAR CRASH SINCE ALL LIGHTS AND VEHICLE ARE DISABLED WITHOUT WARNING. IF YOU ARE SUCCESSFUL TO COAST YOUR VEHICLE OF THE ROAD THERE IS STILL A DANGER OF BEING HIT BY ANOTHER CAR SINCE THE LIGHT ARE DISABLED. ALSO OCCUPANT CANNOT LOCK DOORS TO DEFEND AGAINST CRIMINAL ACTIVITY. ONE MORE POINT IS THAT THIS IS AN OFF ROAD VEHICLE. WE HAD JUST BE USING IT IN A VERY REMOTE LOCATION. I DON'T KNOW IF WE COULD SAFELY GET OURSELVES BACK INCLUDING THE VEHICLE FROM THIS VERY REMOTE LOCATION. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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