WHILE DRIVING AT ANY SPEED, THE AUTOMATIC TRANSMISSION DID NOT SHIFT PROPERLY FROM FIRST TO SECOND GEAR. THE DEALERSHIP INSPECTED THE VEHICLE SEVERAL TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THE CONSUMER EXPERIENCED A SLIPPAGE IN THE FIRST FEW HUNDRED MILES. THERE WERE MISSING AND LOOSE BOLTS AROUND THE TRANSMISSION. THE VEHICLE DISPLAYED A HARD KNOCK AT TIMES AND WAS POOR ON GAS MILEAGE. *SC *NM *JB
2003 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →
THE STEERING LOCKED, CAUSING THE VEHICLE TO STRIKE A BARRIER AND ROLL OVER. RECALL 03V460000 WAS ISSUED ON THE STEERING, HOWEVER, MANUFACTURER DID NOT FIND FAULT FOR THE CRASH.*AK
THERE WAS SQUEALING, WHEN DRIVING AND TURNING THE STEERING WHEEL. AFTER TAKING IT TO THE DEALER, NO DEFECTS WERE FOUND. THE REAR BRAKES WERE INSPECTED. NO CONTACT WITH THE MANUFACTURER.*AK
CONSUMER RECEIVED RECALL NOTICE 03-V-460-000 CONCERNING REPLACEMENT UPPER CONTROL ARM LOWER BALL JOINTS. CONSUMER NOTICED AFTER RECALL REPAIRS WERE DONE THAT VEHICLE PULLED TO THE LEFT ON ITS OWN. CONSUMER NOTIFIED THE MANUFACTURER . DEALER INFORMED CONSUMER THAT THE RECALL REPAIRS WERE DONE IN COMPLIANCE WITH THE RECALL. *AK *TS
WHILE DRIVING 25 MPH A FIRE STARTED IN THE ENGINE. CONSUMER PULLED OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
WHEN PUTTING THE VEHICLE INTO GEAR IT JAMMED. CONSUMER KEPT DEPRESSING THE BRAKES TO GET VEHICLE INTO GEAR. THE FLOATER AND THE SHIFT SCREW WERE LOOSE, PER DEALER MECHANIC. CONSUMER MAINTAINED THAT IT WAS UNSAFE TO DRIVE VEHICLE. *AK
I HAVE A JEEP LIBERTY LIMITED 2003 LEASED ON OCTOBER 2002. IVE HAD TO BRING THE VEHICLE IN FOR SERVICE SEVEN TIMES FOR THE SAME PROBLEM AND THE DEALER HAS NOT REPAIRED IT. THE PROBLEM IS THAT WHILE DRIVING AT SPEEDS ANYWHERE FROM 30 - 65 AND WHILE TRYING TO ACCELERATE FROM A COMPLETE STOP THE VEHICLE WILL START TO BUCK AND HESITATE, THE SPEEDOMETER WILL SWING BACK AND FORTH AND THE VEHICLE SUDDENLY LOSES SPEED AND THEN REGAINS IT. I'VE ALMOST BEEN HIT BY ANOTHER VEHICLE ON THE PALISADES PARKWAY ON THREE SEPARATE OCCASIONS. THE FAILURE STARTED ON APRIL 28,2004 AT 32,000 MILES IT NOW HAS 34,600 MILES AND IT HAS REOCCURRED AFTER ALL SEVEN TIMES OF GOING IN FOR REPAIR OF SAME CONDITION AFTER THE DEALERSHIP AT CENTRAL AVE CHRYSLER JEEP IN YONKERS,CLAIMS TO HAVE REPAIRED IT. THE DEALERSHIP WILL NOT HONOR THE WARRANTY BY PROPERLY REPAIRING OR REPLACING VEHICLE. *AK
AT 30.890 MILES REAR BRAKES LOCKING UP, EXTREAM HOT TEMPS. BURNING SMELL AND SMOKE COMING UP THROUGH THE BACK WHEELS. THE CALIPER WAS COVERD BUT I GOT SLAMED WITH A BILL OF $500.00 FOR THE CUTTING OF THE ROTERS AND REPLACING OF PADS. THIS SYSTEM IS 4WHEEL DISC-ANTI/LOCK. I HAVE 39.000 MILES AND THE OTHERS SIDE OF IS DOING THE SAME THING. THE DEALER AT OCEAN JEEP JUST CALLED AND SAID I HAVE TO PAY $100.00 DEDUCTABLE ON THIS REPAIR. THIS WAS MY FIRST BRAND NEW CAR, AND I DONT HAVE ANYTHING GOOD TO SAY.*AK
WIFE WAS TAVELLING IN 2003 JEEP LIBERTY, WAS INVOLVED IN FRONT END COLLISION AT APPROX 40 MPH, AIR BAGS DID NOT DEPLOY.*AK
REQUEST FOR REIMBURSEMENT FOR DAMAGES TO VEHICLE. *MR THE CONSUMER WAS IN AN ACCIDENT DURING A DOWN POUR. THE CONSUMER LOST CONTROL OF THE VEHICLE AND IT FLIPPED OVER. THE PROBLEM MAY BE DUE TO THE BALL JOINTS. RECALL# 03V460000. *SC *JB
CONSUMER RECEIVED RECALL 03V460000 CONCERNING LOWER CONTROL ARM BALL JOINTS. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR AN APPOINTMENT. SERVICE MANAGER REFUSED TO HONOR THE RECALL BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THAT DEALERSHIP. *AK
I OWN A JEEP LIBERTY 2003(MANUFACTURED IN APIRL 2003). I HAVE OWNED THE CAR FROM JANUARY OF 2004. COUPLE OF WEEKS BEFORE(JULY 17TH 2004)I WAS GETTING IN TO THE FREEWAY ENTRY RAMP, THE CAR SUDDENLY VEERED RIGHT AND I TRIED TO ADJUST IT BUT THE CAR VEERED VIOLENTLY TO THE LEFT AND SPUN A 360 AND A PARTIAL 180 BEFORE I ENDED UP ON THE OTHER SIDE OF THE FREEWAY CROSSING 4 LANES OF TRAFFIC. FORTUNATELY, I DID NOT GET INJURED AND THE VEHICLE WAS NOT DAMAGED NOR DID ANYBODY ELSE. I WENT ON THE INTERNET LATER TO FIND OUT THAT THERE WAS A MAJOR RECALL FOR THE SAME INCIDENT FOR JEEP LIBERTIES THAT WERE MANUFACTURED TILL MARCH OF 2003 AND MINE IS MANUFACTURED IN APIRL. THE SCARY THING ABOUT THIS IS I CANNONT PREDICT WHEN THIS CAN HAPPEN AGAIN AND IT HAS ALREADY HAPPED TWICE AFTER THE ABOVE LISTED INCIDENT ON NORMAL ROADS. *AK
CONSUMER PARKED THE VEHICLE IN A PARKING LOT WITH THE EMERGENCY BRAKE ON. WHEN CONSUMER RETURNED TO THE VEHICLE HE NOTICED THAT THE VEHICLE HAD POPPED OUT OF PARK AND ROLLED INTO A DITCH. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. *AK
WHILE DRIVING ON ANY SURFACE, MY 4WD MANUAL TRANSMISSION 2003 JEEP LIBERTY PULLS STRONGLY TO THE RIGHT. IT EASILY GOES OFF THE EDGE OF THE ROAD, CREATING THE NEED FOR AN OFF ROAD RECOVERY. DEALER ROTATED THE TIRES, BUT SAID THAT THE WHEELS WERE ALIGNED PROPERLY AFTER AN ACCIDENT, AN ALL WHEEL ALIGNMENT WAS COMPLETED BUT IT STILL PULLS SEVERELY TO THE RIGHT. TO ADD INSULT TO INJURY, WHEN APPLYING THE BRAKE IN THE RAIN OR ON A WET SURFACE, THE TIRES SKID AND DO NOT PROPERLY SLOW THE VEHICLE DOWN, SO TRYING TO MANIPULATE THE VEHICLE TO NOT SKID OFF THE RIGHT SIDE OF THE ROAD INTO THE DITCH IS DIFFICULT WITHOUT BEING IN AT LEAST PARTIAL 4WD--AND THAT DOESN'T EVEN HELP OCCASIONALLY. *AK
WHILE SLOWING DOWN FROM ANY SPEED VEHICLE SURGED TO A HIGH RPM. ONCE THE GEAR IS PUT IN NEUTRAL AND PLACED BACK IN DRIVE VEHICLE GOES BACK TO NORMAL. THIS PROBLEM HAPPENED TEN TO TWELVE TIMES SINCE MAY, 2004. DEALER HAS PLACED VEHICLE ON A DIAGNOSTIC MACHINE BUT COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK *NM
RECALL REGARDING THE LOWER BALL JOINTS ON 2003 JEEP LIBERTY. *MR THE TECHNICIAN TOLD THE CONSUMER THAT BECAUSE OF THE RECALL THAT THE VEHICLE WOULD NEED A FOUR WHEEL ALIGNMENT. THIS WOULD BE AN OUT OF POCKET EXPENSE FOR THE CONSUMER. RECALL# 03V460000. *SC *JB
REAR PASSENGER SIDE AND DRIVER SIDE SEAT BELTS WON'T RETRACT BACK INTO IT'S HOLSTER BECAUSE THE BELTS WERE UNRAVELING. DEALERSHIP INSPECTED THE SEAT BELTS, BUT COULD NOT DECIDE WHY THIS WAS HAPPENING BECAUSE WHERE THE BELTS WERE UNRAVELING THEY WERE NOT COMING IN CONTACT WITH ANYTHING. DEALERSHIP MIGHT BE ABLE TO COVER THE BELT TO CORRECT THE ISSUE. IF THIS WAS NOT POSSIBLE THE ENTIRE SEAT BELT ASSEMBLY HAS TO BE REPLACED.*AK
TRANSMISSION AND ENGINE LIGHTS CAME ON UPON TOWING A COLEMAN "YUMA" POP-UP CAMPER. TOOK IN TO DEALER AND DEALER FOUND THAT TORQUE CONVERTER TO BE BAD ALONG WITH GEAR WEAR. TRANSMISSION NEEDED TO BE REPLACED AND GEAR WEAR REPAIRED. CAR HAS ONLY 8,000 MILES ON IT AND IT IS THE FIRST TIME THE CAR HAS TOWED ANYTHING. THE CAR SHOULD NOT HAVE HAD A PROBLEM SINCE IT IS RATED WITH A MUCH HIGHER TOWING CAPACITY THAN THE COLEMAN "YUMA" IS. THE DEALERSHIP IS TRYING TO TELL ME THAT THIS IS AN ISOLATED INCIDENT OF A BAD TRANSMISSION, BUT UPON FURTHER INVESTIGATION WITH JEEP FORUMS ON THE NET, 85% OF LIBERTY OWNERS ARE EXPERIENCING PROBLEMS WITH THEIR TRANSMISSION AFTER 8,000 MILES! ONE OWNER HAS HAD HIS TRANSMISSION REPLACED 3 TIMES! THE DEALERSHIP SAID THIS WAS COVERED UNDER MY WARRANTY THIS TIME, BUT THAT IT WOULD NOT BE COVERED NEXT TIME. IF THE TRANSMISSION IS FAULTY ON ALL OF THEM, I DON'T WANT TO GET STUCK WITH A LEMON ON A BRAND NEW VEHICLE!*AK
AT LESS THAN 19,000 MILES (@ 50% HIGHWAY) THE BRAKE ROTORS ON THREE WHEELS ARE CORRODED AND PITTED. HIS HAS CAUSED THE BRAKE PADS TO WEAR VERY THIN. THE ROTOR AND PAD ON THE FRONT RIGHT WHEEL ARE OK AND WEARING NORMALLY. *AK
I TOOK MY 2003 JEEP LIBERTY THAT I PURCHASED NOVEMBER 22.2003 IN FOR A SERVICE CHECKUP AND WITH 29000 MILES ON THE CAR I WAS TOLD THAT HALF OF THE REAR ROTORS WERE RUSTED AWAY, AND ONLY HALF THE BRAKE PAD WAS HITTING THE BRAKES. I HAVE HAD MANY VEHICLES IN MY 52 YEARS OF LIFE AND I HAVE NEVER HAD THIS OCCUR. OF COURSE CHRYSLER REFUSES TO ADMIT THAT THEY ARE USING AN INFERIOR METAL PRODUCT AND WILL NOT STAND BEHIND THE WHAT I BELIEVE TO BE DANGEROUS ROTORS. I HAVE A FILE NUMBER AT CHRYSLER WHICH IS 12412856. I HAD THE ROTORS CHANGED AT MY EXPENSE BUT I BELIEVE THEY ARE CUTTING CORNERS IN A VERY VITAL PART OF THE CAR. I WOULD APPRECIATE A RESPONSE. GERRY VESELY. *AK
GROANING/GRINDING NOISE IN THE BACK WHEELS AT SLOW SPEEDS, MOSTLY WHEN LEAVING A PARKING GARAGE, STOP LIGHTS, PARKING LOTS. BRAKE PEDALS NOT DEPRESSED AT THE TIME. NOISE INCREASES WHEN TEMPERATURE IS LOW AND HUMIDITY IS HIGH. NOISE STARTED AT 1,000 MILES (LESS THAN A MONTH AFTER THE DATE OF PURCHASE). TAKEN TO DEALERSHIP WHO AT FIRST COULD NOT DUPLICATE THE PROBLEM. I RECORDED THE NOISE SEVERAL TIMES AND PLAYED TO THE DEALERSHIP SERVICE MANAGER. IN FOR REPAIRS FOR THE SAME PURPOSE OVER 10 TIMES DURING THE 1ST YEAR, WITHOUT SUCCESS. ISSUE IS NOW WITH CHRYSLER ENGINEERING WHO APPEARS NOT TO BE IN ANY HURRY TO FIX THE PROBLEM. DEALERSHIP DOES NOT FOLLOW-UP AND DOES NOT COMMUNICATE ON THE STATUS OF THIS ISSUE. ALSO NEVER RECEIVED THE RECALL NOTICE. TOOK THE CAR IN FOR THE RECALL SERVICE AFTER SEING YOUR NOTICE, AND WAS TOLD IT MIGHT TAKE A COUPLE OF MONTHS FOR THE RECALL NOTICES TO GET OUT. IT'S BEEN 6 MONTHS, AND NO RECALL NOTICE AS YET. OTHER ISSUES WITH THIS CAR ARE ANOTHER RATTLING NOISE THAT THEY CAN'T FIX. A WEATHER STRIP ON THE DRIVER'S WINDOW THAT HAD TO BE REPLACED 7 TIMES (SO FAR) BECAUSE IT KEEPS COMING LOOSE. EXCESSIVE VIBRATION WHEN ON THE HIGHWAY AT SPEEDS OF 70 MPH. WIND NOISE COMING FROM EVERY DIRECTION, CAN'T HARDLY HEAR THE RADIO. RADIO QUALITY IS SO BAD I CAN'T USE IT. HAVE TO PLAY CDS INSTEAD. AND CHRYSLER WON'T DO A THING TO REMEDIATE THE PROBLEMS. *LA
EXCESSIVE DRIVELINE VIBRATION AND NOISE UNDER LOAD/ACCECERATION. DIFFERENTIAL. BEEN TO DEALER TWICE WITH NO REPAIRS. NOISE GETTING PROGRESSEVLY WORSE. JEEP SHAKES VIOLENTLY ABOVE 80 MPH.*AK
WHILE BRAKING, THE STEERING WHEEL VIBRATED HEAVILY. PLEASE PROVIDE MORE INFORMATION. *JB
WHILE MAKING A RIGHT TURN AT A STOP SIGN THERE WAS A POPPING NOISE, THEN A METAL NOISE. CONSUMER PULLED OFF THE ROAD, AND NOTICED THAT THE PASSENGER SIDE OF FRONT SUSPENSION WAS LAYING ON THE RIGHT FRONT WHEEL. VEHICLE WAS TOWED TO A DEALERSHIP, WHO INDICATED THAT THE LOWER BALL JOINT SEPARATED.*AK PHONE INTERVIEW UPDATE (OCT 6, 05): THE CONSUMER RECEIVED THE RECALL NOTICE AFTER THE VEHICLE WAS REPAIRED. NO PROBLEM SINCE.
ON MONDAY, APRIL 5, 2004, I BROUGHT MY LIBERTY RENEGADE FARRISH JEEP IN FAIRFAX, VA FOR MY 18,000 MILE SERVICE WHICH INCLUDED A TIRE ROTATION AND OTHER WORK. NO ONE EVER MENTIONED TO ME THAT MY VEHICLE WAS UNDER A SAFETY RECALL AND THAT WORK HAD NOT BEEN COMPLETED.*AK ON SATURDAY, APRIL 10, 2004 I WAS DRIVING MY LIBERTY WHEN I HEARD A LOUD NOISE THAT SOUNDED LIKE A SHOT GUN GOING OFF AND MY CAR SKIDDED TO THE SIDE OF THE ROAD AND CAME TO A STOP. MY TIRE WAS FLAT BUT UPON CLOSER INSPECTION, I DISCOVERED METAL SHAVINGS ALL OVER THE TIRE AND DOWN THE STREET ALONG MY SKID PATH. MY CAR WAS TOWED TO THE NEAREST JEEP DEALER WHICH WAS HERITAGE CHRYSLER JEEP IN ALEXANDRIA, VA. GREG ANDERSON, FROM HERITAGE JEEP, CALLED ME ON MONDAY, APRIL 12, 2004 AND INFORMED ME THAT MY BALL JOINTS HAD SEPARATED WHILE I WAS DRIVING THE VEHICLE AND THAT WAS THE CAUSE OF THE BREAKDOWN. HE SAID MY VEHICLE IS UNDER A SAFETY RECALL FOR THIS EXACT PROBLEM. I HAVE GRAVE CONCERNS ABOUT THE SAFETY OF THIS VEHICLE AND THE MANNER IN WHICH CUSTOMERS ARE NOTIFIED ABOUT POTENTIALLY LIFE THREATENING DEFECTS IN THEIR VEHICLES. 1. I DID NOT RECEIVE A RECALL NOTICE IN THE MAIL INDICATING THERE WAS A POTENTIAL SERIOUS DEFECT WITH MY VEHICLE THAT MAY CAUSE ME TO LOSE CONTROL OF THE VEHICLE AND CRASH. 2. IT IS MY UNDERSTANDING THAT ALL VEHICLES COMING INTO THE FARRISH JEEP SERVICE DEPARTMENT HAVE A FUNCTION 14 PERFORMED WHICH WOULD INDICATE ANY OUTSTANDING RECALLS ON A VEHICLE. MY VEHIICLE DID NOT HAVE A FUNCTION 14 PERFO
WHILE DRIVING AT ANY SPEED AUTOMATIC TRANSMISSION SHIFTED FROM ANY GEAR TO NEUTRAL. DEALER ON DIFFERENT OCCASIONS REPLACED THE COMPUTER, AND AUTOMATIC TRANSMISSION. BUT PROBLEM STILL PERSISTS. *AK
CONSUMER STARTED VEHICLE, AND IT SURGED FORWARD, ACCELERATING TO 50 MPH, HITTING OBJECTS IN FRONT UNTIL IT CAME TO A STOP. ALL OF THIS OCCURRED WHILE CONSUMER HAD FOOT ON THE BRAKES. VEHICLE WAS TOTALED. *AK
WHEN APPLYING THE BRAKES VEHICLE FISH TAILED. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. *AK
VEHICLE HAD POWER SURGES. *PH PROBLEM WITH TRANSMISSION SLIPPING AND WINDSHIELD FREEZING. *MR *JB
WHILE DRIVING BETWEEN 60 AND 65 MPH CONSUMER LOST CONTROL, AND REAR ENDED ANOTHER VEHICLE. DEALER NOTIFIED.*AK
WHILE DRIVING 25 MPH REAR WINDSHIELD EXPLODED, SENDING BROKEN GLASS INTO THE VEHICLE. *AK
CONSUMER WAS INCONVENIENCED WHEN SHE DROPPED HER VEHICLE OFF FOR REPAIRS BUT THE DEALER HAD RAN OUT OF PARTS. (NAR) *PH *CB
WHILE DRIVING 55 MPH THE STEERING COLUMN MALFUNCTIONED. AS A RESULT THE DRIVER LOSS CONTROL CAUSING THE VEHICLE TO ROLL OVER THREE TIMES LANDING ON IT'S ROOF. THE AIRBAG DEPLOYED UPON IMPACT. NO INJURIES REPORTED. THE CONSUMER STATES TWO WEEKS PRIOR TO THE COLLISION THE STEERING COLUMN EXPERIENCED PROBLEMS SUCH AS VIBRATION AND LOUD CLUNKING NOISES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
WHILE TURNING DURING RAINY WEATHER THE CONSUMER WOULD TEMPORALLY LOSE STEERING CONTROL. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *NM *MR
WHEN TURNING CORNERS THE VEHICLE'S STEERING WHEEL BE CAME VERY STIFF AS IF THERE WASN'T ANY POWER STEERING. THIS PROBLEM HAS OCCURRED AT LEAST SEVEN TIMES. THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM. *NM *JB
BOTH REAR SEAT BELTS WERE SHREDDING AFTER VERY LITTLE USE AND HAD TO BE REPLACED UNDER WARRANTY. IT APPEARS THE PLASTIC HOUSING OF THE SEAT BELT RETRACTOR IS TOO SHARP AND THE BELT RUBS AGAINST IT WHEN USED CAUSING DAMAGE. *NM
ON SATURDAY (3/13/2004) WHILE TRAVELING ON I40, THE GOODYEAR TIRE ON THE REAR PASSENGER SIDE OF MY CAR BEGAN TO SMOKE AND LESS THAN 10 SECONDS LATER COMPLETELY DISINTEGRATED ALONG THE PERIMETER WHERE THE TREAD MEETS THE SIDE. I HAD MY CAR SERVICED BY A CHRYSLER DEALER ON 3/08/04 BEFORE DRIVING 130 MILES TO A CONFERENCE IN SPRUCE PINES, NC ON 3/10/04. IT WAS ON THE RETURN TRIP FROM SPRUCE PINES WHERE THE TIRE COLLAPSED. ALSO, AFTER THE TIRE WAS CHANGED I STOPPED (LESS THAN 10 MILES LATER) AND CHECKED THE AIR PRESSURE IN THE OTHER THREE TIRES AND THEY ALL SHOWED BETWEEN 35 AND 36 PSI OF PRESSURE. THIS INCIDENCE WAS NOT CAUSED BY UNDER-INFLATIOIN AS SUGGESTED BY A LOCAL GOODYEAR DEALER.
ON TUES. MARCH 9TH, I WAS DRIVING STRAIGHT GOING SLOWLY IN A PARKING GARAGE WHEN MY CAR MADE A GRINDING NOISE AND WOULD BARELY DRIVE. TO MAKE A LONG STORY SHORT, WHEN THE TOW TRUCK DRIVER FROM AAA ARRIVED AND TRIED TO DRIVE MY 2003 LIMITED JEEP LIBERTY THE FRONT LEFT SIDE OF THE CAR COLLAPSED ON THE FRONT LEFT TIRE. EVERYTHING THAT HOLDS THE WHEEL TO THE CAR HAD SEPERATED. THE DEALERSHIP SAID THEY HAD NEVER HEARD OF ANYTHING LIKE THIS HAPPENING. HOWEVER, I THEN CHECKED OUT THIS SITE & SAW THE RECALL FROM NOV. 4 2003 ON MY LIBERTY. THE RECALL I NEVER RECEIVED. WHEN I CALLED THE SERVICE DEPT. LATER THAT DAY TO INQUIRE ABOUT THE STATUS OF MY CAR I DROPPED OFF THE NIGHT BEFORE, I MENTIONED THE RECALL. THE WOMAN I SPOKE WITH SAID SHE JUST FOUND OUT ABOUT THE RECALL. WHEN I ASKED WHY I HADN'T RECEIVED THE RECALL SHE SAID "SOMETIMES THEY MAY BE MAILED OUT IN INCREMENTS SO NOT TO INUNDATE THE DEALERS". WELL THE RECALLS WERE SENT OUT DEC. 15TH, 2003, THIS EVENT OCCURED TUES., MARCH 9TH 2004. AFTER 2 DAYS AT THE DEALERSHIP MY CAR WAS FINALLY LOOKED AT. THEY SAID THE LOWER BALL JOINT HAD SEPERATED. *AK PHONE CALL UPDATE: THE CONSUMER'S PHONE NUMBER IS NO LONGER IN SERVICE.
I OWN A 2003 JEEP LIBERTY THAT WAS PURCHASED IN FEBRUARY, 2003 AND CURRENTLY HAS 10,000 MILES ON IT. IT HAS STALLED 9 TIMES OVER THE LAST YEAR. THE STALLING OCCURS AT SPEEDS ANYWHERE FROM IDLE TO 65 MILES AN HOUR. IT HAS SERVICED BY TWO DIFFERENT DEALERSHIPS ON SIX DIFFERENT OCCASIONS. THEY HAVE BEEN UNABLE TO FIND THE PROBLEM. IT IS CURRENTLY NOT DRIVABLE AND IS SITTING AT A DEALERSHIP IN STAMFORD, CT. THE LAST INCIDENT TOOK PLACE WHILE DRIVING AT 65 MILES AN HOUR ON I-95. THE CAR BEGAN TO JERK AND EVENTUALLY STALLED LEAVING ME WITHOUT STEERING AND PUTTING MY FAMILY AT GREAT RISK. *JB
THERE WAS VIBRATION IN THE FRONT END WHEN SPEED EXCEEDED 40 MPH. DEALERSHIP INSPECTED VEHICLE, BUT COULDN'T LOCATE THE CAUSE OF THE VIBRATION. A WEEK LATER, WHILE DRIVING ON THE HIGHWAY FRONT LEFT WHEEL NUT FLEW OFF AND HIT THE GRILL. ON ANOTHER OCCASION THE FRONT LEFT TIRE FELL OFF WHILE REVERSING. VEHICLE WAS TAKEN BACK TO DEALERSHIP, AND DEALERSHIP REPLACED THE BALL JOINTS. *AK
WHILE DRIVING 55 MPH VEHICLE STALLED. ENGINE CHECK LIGHT FLASHED ON THE DASHBOARD. DRIVER TRIED TO RESTART VEHICLE BUT WAS UNABLE TO DO SO. DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED A FUEL INJECTOR. *AK
WHILE PULLING OUT OF A PARKING AREA GAS PEDAL BECAME STUCK TO THE FLOOR. VEHICLE ACCELERATED, AND THE CONSUMER LOST CONTROL, AND STRUCK A TREE. AFTER STRIKING THE TREE VEHICLE STRUCK AN ABUTMENT HEAD ON AND FLIPPED COMPLETELY OVER. CONSUMER SUFFERED MINOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE POLICE DID RESPOND TO THE ACCIDENT. *AK THE AIR BAGS DID NOT DEPLOY UPON IMPACT. *NM
POORLY DESIGNED WHEELS/RIMS HELD MUD, ICE, SNOW ETC. IN OR NEAR THE VALVE STEMS. *PH *JB
WHILE DRIVING 50 MPH VEHICLE LOST CONTROL WITHOUT WARNING. WHEN CONSUMER APPLIED THE BRAKES VEHICLE SURGED FORWARD INTO A GUARD RAIL. AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED BACK INJURIES. *AK
SERVICE DEPT. UNABLE TO DUPLICATE THE CONSUMER'S MANY COMPLAINTS, THEREFORE NO REPAIRS WERE PERFORMED. (NAR) *PH *CB
WHILE DRIVING VEHICLE SUDDENLY LAUNCHED FORWARD WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. VEHICLE WAS SERVICED SEVERAL TIMES, AND DIAGNOSTIC TESTS WERE PERFORMED BEFORE THE DEALERSHIP LOCATED THE CAUSE OF THE PROBLEM. TRANSMISSION WAS BAD AND NEEDED TO BE REPLACED. *AK
WRANGLER ST 215 75R 16 TIRE FAILURE. NO NAILS OR OTHER HAZARD DAMAGE APPARENT. SIDEWALL SPILT FROM BEAD TO TREAD. HIGHWAY SPEED TO 30 MPH WHEN BLOWOUT OCCURRED. TIRE WAS OEM ON 2003 JEEP LIBERTY.*AK
I WAS DRIVING DOWN A 2 LANE COUNTRY ROAD, WITHIN SPEED LIMIT, ROAD CONDITIONS EXCELLENT. I HAVE A PRISTINE DRIVING RECORD. I ROUNDED A BEND AND WAS APPROACHING THE STRAIGHTAWAY AND ALTHOUGH I STEERED TO STRAIGHTEN THE VEHICLE, MY JEEP CONTINUED TO GO TO THE RIGHT. I TURNED THE WHEEL HARDER TO CORRECT THE DIRECTION AND THE JEEP VEERED TO THE LEFT INTO THE ONCOMING TRAFFIC LANE. I MANAGED TO GET THE CAR BACK TO THE RIGHT SIDE OF THE ROAD, BUT THE CAR HIT THE GULLY ON THE SIDE OF THE ROAD AND CRASHED INTO A TREE STUMP. ALTHOUGH I APPLIED THE BRAKES THE CAR FELT LIKE IT SKIDDED TO THE RIGHT AND THE ANTILOCK BRAKES DIDN'T ENGAGE. WHEN I CRASHED INTO THE SIDE OF THE ROAD I BROKE THE FRONT WHEEL AND DAMAGED THE REAR WHEEL, BROKE THE LOWER CONTROL ARM, DAMAGED THE SUSPENSION AND STEERING KNUCKLE, AND DID SOME BODY DAMAGE. WHEN I QUERIED THE DEALER ABOUT HOW THIS COULD HAPPEN, THEY SAID THEY KNEW OF NO DEFECTS ON THE 2003 LIBERTY. AFTER FINDING THE INFORMATION ON THE INTERNET ABOUT THE LOWER CONTROL ARM/BALL JOINT RECALL, AND CALLING THE DEALER AGAIN WITH THIS INFO, THE DEALER SAID, OH YEAH, THEY KNEW ABOUT THAT, BUT "DON'T PAY MUCH ATTENTION TO RECALLS." I HAD THE CAR SERVICED BY MY DEALERSHIP ON 12/16/03, THE DAY AFTER THE RECALL NOTICES WERE SUPPOSEDLY SENT TO CUSTOMERS (I STILL HAVEN'T RECEIVED ONE AS OF 2/3/03), BUT THEY NEVER MENTIONED THE RECALL OR SCHEDULED THE REPLACEMENT OF THE DEFECTIVE PART. I AM AVAILABLE FOR CONTACT IF THERE ARE OTHERS OUT THERE WHO HAVE EXPERIENCED SIMI
UPON SHIFTING VEHICLE OUT OF PARK INTO DRIVE VEHICLE ACCELERATED AT HIGH RATE OF SPEED. CONSUMER TURNED IGNITION SWITCH OFF TO COME TO A STOP. *AK
DEALERSHIP HAD THE PART TO PERFORM LOWER BALL JOINT RECALL 03V46000 REPAIRS SINCE THE BEGINNING OF JANUARY, BUT THE MANUFACTURER HAD NOT SENT DEALERSHIP THE TOOLS NEEDED TO INSTALL THE PART.*AK
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2003 Jeep Liberty → · Every Liberty year → · How the figures are calculated →