2023 Jeep Grand Cherokee complaints

Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. as this may put my safety and that of my family at risk

Was driving at night on a rural highway. Experienced a complete electrical failure - all lights, engine function, power steering and power brakes failed; coasted to the side of the road. ~~I thought that I had just run out of gas, but adding gas did not permit the car to restart. Tow truck could not jump start the vehicle. It was towed to the dealership, where they replaced the regular battery (<20k miles on it), performed the hybrid battery software upgrade (the "recall"), sent me home. Towing and rental coverage were not offered. ~~BTW, I had requested this recall about 3 months previously, but it was "not available" yet. ~~The vehicle continued to stutter intermittently, concomitantly flashing the "service hybrid battery light." I took it back to the dealership. They ran tests, inspected it for unwarranted damage, cleared out the codes, and sent it home. ~~Another 2 months of the same incidents, sometimes with a "refuse to start in the morning" altogether aggravation. I grew increasingly concerned for my safety and the safety of others on the highway. Obviously, this problem wasn't going to go away with just ignoring it and hoping for the best. ~~I contacted the dealership to bring it in for service again; they refused to even entertain the idea of providing me with a rental until they could fix it, even knowing that it's clearly a warranty issue. I took it to a different Jeep dealership, somewhat distant from my home but actually the dealership from which I had purchased

A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are causing engine shut downs on the highway -- see the attachments for 4 such cases downloaded from the Jeep website. Obviously crazy things can happen when a car's computer shuts down while driving -- no one knows if my next Digital Crash could shut down my engine when I am in a multi-car passing situation on a 2 lane highway at 70 MPH and yet that scenario is happening to others. I have seen 3 jeep dealers and have documentation on those digital scans for my vehicle-- Jeep is aware of the problem but they have no-fix. There are over 500 complaints on the public jeep 4xe website across multiple conversation threads of people having this exact problem. You can see from the attachment that the dealers are telling owners that the cars are 'unsafe to drive' because they do recognize that the next digital crash of the computer will be a fatal accident. None of these problems existed before that recall was available in January. Something in that NHTSA 95 B recall for the Grand Cherokee PHEV was defective and is causing these digital crashes -- jeep does not dispute that, at least from what I hav

While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while his wife was driving 70 MPH, the temperature gauge rose extremely high, with the message “Engine Overheating” displayed on the instrument panel and the vehicle lost motive power. The contact’s wife pulled over and parked the vehicle while awaiting tow truck service. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,722.

Vehicle loses power and warning lights come on “maintenance on the hybrid system”. A little red wrench appears down the lower left corner. It all goes away after about a minute and a half vehicle only loses power for a brief moment.

My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the throttle body module was reprogrammed. A 14-mile test drive was done and the codes did not return. Shortly after pickup, while driving at 65 MPH on the thruway, I got the same error message, Service throttle control along with a check engine light and all warning lights again lit up. The Jeep displayed a reduced power warning, and many other warning but I didn’t have time to look at the dashboard. The vehicle slowed to a crawl in limp mode at 23 MPH, the steering became very heavy and slow to respond. I was able to quickly move over to the shoulder, and I was almost rear ended by a tracker trailer. I got off the thruway, shut the engine off, then back on and was able to get full power back. I immediately drove it to the dealership service center. This is NOT safe vehicle to be in and there are many other reports of this happening.

Driving down interstate going 78mph in hybrid mode and the car shuts off and I was able to get over to the side of the road since traffic wasn't bad at the time. Restarted the car and went on my way with no other issues until last week. Driving down the interstate again in hybrid mode and the "service hybrid " light starts flashing and so I changed to all gas for the remainder of the trip. Took it to the dealer yesterday and they had no answers other then they updated the software. We shall see but how it works but I have my doubts that it wont cut off again or have issues. Only has 14K miles on it when this stuff happened.

My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes FIVE, recalls related to the powertrain system. This last visit (today) I was told that Stellantis acknowledges the issue, but does not have a fix. This vehicle was clearly not ready for production and Stellantis needs to be held accountable to it's customers.

While driving, the vehicle sends a message that the automatic cruise control has shut down, the car starts slowing down and doesn't respond to pressing on the gas. Only recourse is to move off to the side of the road, shut everything down and turn it back on. The batteries show two miles left on the electric system. This is the second occurrence. Both have occurred at highway speed.

The 2024 Jeep Grand Cherokee 4xe's Automatic Emergency Braking (AEB) system engaging while turning left when there was no car or pedestrian in front of us. This scared us as the car stopped in the middle of a large intersection putting us all in danger of potentially getting hit. The BRAKE message appeared followed by three loud beeps before the car applied full pressure on the breaks and brought the car to a full stop.

The vehicle is a Jeep Grand Cherokee 4xe plug-in hybrid SUV. While driving in heavy traffic on a 45 mph road, the vehicle suddenly lost propulsion, with the dash lighting up with a large "Service Hybrid System" warning. After several seconds of no response, with traffic trying to work its way around my stalled SUV, the vehicle began to move again, albeit very slowly, just enough to limp it to a side street. After another 30 seconds or so, the problem cleared itself and the vehicle returned to a normal state of propulsion. I took the car to the dealer where I left it for more than a week. Apparently this is a known issue, and a code appeared (B273C-00, Digital Crash Input), but they were not able to replicate the issue while they had the vehicle and so they just reset the code. The automaker is also aware of this problem, but doesn't deem it severe enough to issue a warning to customers or provide alternative transportation while a fix is developed. The dealer's advice is to let them know when it happens again. At this point, I don't feel the vehicle is safe to drive, and it will remain parked until a fix is available.

When my plug-in hybrid vehicle’s service engine light came on, an authorized Jeep Dealership diagnosed and fixed the electric coolant heater then also performed a software up to address the recall 95B/NHTSA 24V-720. In less than 2 weeks, my vehicle flagged a hybrid system error code “B273C.” The Jeep dealership immediately impounded my vehicle per the regional Stellantis technical team’s orders. My vehicle has been held at the dealership for over a month with no repairs or timeline for when a repair will be available. It’s unacceptable for a custom built fully paid off vehicle (2023 JGC 4xe Summit) to become such a huge liability and poorly reflects on the Jeep/Stellantis brand. There has been no support from their case management team and no urgency/ timeline provided for when this issue will be resolved. When manufacturing defects result in making a vehicle un-driveable, the manufacturer should prioritize finding a solution and provide customers with a rental of equitable quality to ensure the Jeep brand experience is maintained. Most importantly, for a vehicle that is only 2 years old, it is concerning from a safety perspective that it has had so many issues with the hybrid system for which the manufacturer has no solutions available.

The “Service Hybrid Electric Vehicle System” has been coming on intermittently for several months. The vehicle was taken to the dealer and they replaced a wiring harness. That did not fix the issue. The light continues to come on and Jeep technicians have no idea how to fix the issue. Today the light came on and the vehicle stalled and lost propulsion for about 3 seconds and then lurched hard forward as the power returned to the engine. This issue is widespread across social media yet Jeep has done nothing to remedy it. This is a major safety issue, especially with the unexpected lurching forward of the vehicle.

BELOW IS THE LETTER I SENT TO STELLANTIS. I am writing to file an urgent and formal complaint regarding ongoing, severe safety and functionality issues with my Jeep 4xe , leased through Stellantis Financial. These issues have not only rendered the vehicle unreliable, but they have also endangered my life, the lives of my children, and the public-particularly as I work in an elementary school setting where safety is paramount. Most alarmingly, my Jeep 4xe recently reversed on its own at an accelerated speed without input, and would not stop until I prompted the brakes repeatedly. Had a child or pedestrian been behind the vehicle, the incident could've resulted in severe injury or death. As a parent and educator, this experience was traumatizing and has left me fearful of operating the vehicle in any public or residential space. Additionally, my vehicle frequently enters "turtle mode" (reduced power mode) without warning, significantly increasing my risk of being rear- ended in traffic. This unpredictability is unacceptable for any vehicle-especially one marked as a safe, family-friendly hybrid. These critical safety failures began shortly after the recall involving the vehicle's battery. Since then I've experienced: *Multiple simultaneous sensor malfunctions *Reduced driving speeds and performance *Inability to charge the vehicle on a professionally installed Level 2 charger *Recurring shop visits without permanent resolution While earlier issues were inconvenient, they pale i

Sometime after performing the B9A recall (NHTSA 23V-787) repair (my vehicle passed), my check engine light came on. Dealer felt there was faulty Airbag ORC sensor and this was replaced. Despite replacement the vehicle continues to throw check engine list with error DTC B273C. We opened a STAR case 6/16/25 and my local dealership kept the Jeep for a week. They stated Stellantis said there was no fix available. Still showing check engine light with B273C error despite replacing sensor.

While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA Recall No. 23V-413 (JUN, 2023) and Safety Recall Notice 64A. Said Recall appears on the manufacturer's website as completed for this vehicle.

Driving in [XXX] in the HOV lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was driving in a neighborhood and slowly turning at a 4 way stop, parking brake self engaged causing the car to slam to a stop and was unable to press gas. Had to put the car in park and restart (with shutoff for 30 seconds) before I could move and was stuck sitting in the middle of an intersection.

Had 60 miles to empty of gas and slowed down while entering a turn lane. All the electronics flashed a few times, forced the car into park (while moving) and then would not turn on to drive. Music continued to play, car would not turn off or restart, AC stopped working, and was unable to shift into neutral to get out of the road. Was almost hit by multiple cars getting into the turning lane expecting me to drive like everyone in front of me.

Vehicle: 2023 Jeep Grand Cherokee Trailhawk 4xe Problem Description: While driving at highway speeds, the vehicle suddenly loses all propulsion and displays a message stating: “Put in Park Before Restarting.” This happens without warning, creating an immediate safety risk in traffic. The engine shuts down, and I am forced to stop in the middle of the road, shift to park, and manually restart the vehicle. This has occurred multiple times. The dealership and Jeep customer service acknowledges the issue but says no repair is available and has not resolved it. I’ve also been without a reliable vehicle since February 2025. I am aware of NHTSA complaints #11579877 and #11576290 describing identical problems in the same make/model/year. I believe this defect is related to the battery or hybrid powertrain system and poses a serious safety hazard to myself and others. I am also aware of NHTSA Recall 24V720000 related to battery issues, which may be linked to this sudden power loss. Symptoms: •Sudden loss of drive power •“Put in Park to Restart” message •Dash warnings (wrench/lightning bolt/hybrid system fault) •Must restart car to regain function Date problem began: [Feb 2025] Mileage: [17000] Vehicle still unrepaired and unsafe to drive.

We were driving our 2023 Jeep Grand Cherokee 4xe and pulled into a parking lot and put the vehicle in Park. At this point the vehicle started flashing the battery light and would not turn off nor were we able to put the vehicle in drive. Essentially the entire vehicle was just sitting and running, but was inoperable and we were unable to shut the vehicle off. We left the vehicle running and walked away with our key fobs, but the vehicle would still not shut off. It's a safety issue to have a vehicle running and not be able to put it inn drive or turn it off. We had to call a flat bed tow truck. The vehicle is currently at the dealer and they are not sure what is wrong with it. The warning lamp that came on was the red battery light and Auto Emergency Braking - Active Braking On was flashing across the screen, but the vehicle wasn't engaged in driving. We have the fob information from when we dropped the vehicle off, but nothing has been confirmed.

There was a recall for my cars, hybrid electrical system. We were told not to park it in the garage, not to plug it in, etc., for months. That was in the fall of 2024. In December, I had to have my car towed to the dealershipto have regular battery replaced under warranty, and while it was there, Jake Sweeney Jeep, in Cincinnati, allegedly did the recall service. Immediately thereafter, my car started losing power while I was driving, with a message reading, Service hybrid electrical system.“ My car has been back to the dealership four times, I had a Starr case opened with Jeep, and was told that they are aware of the problem, don’t know when it will be fixed, and that I should take the car back home. It has happened when I was driving 65 mph on a highway, complete loss of power, I had to limp over to the shoulder, then back to the dealership. The codes were red, and the technicians said they were aware of it, but had no fix for it. They said they even had some units for sale on their lot with the exact same problem. At this time, Jeep is saying they do not know when They will have a fix for this on the hybrid vehicles. This seems very unsafe to me, because it happens, intermittently, at all different speeds.

I was traveling on the highway at highway speed during peak commuting times when a notice to service hybrid system was displayed on the gauge cluster. The vehicle then lost all acceleration and shut down. I had to safely navigate to the side of the road with zero ability to accelerate or brake in fear of not being able to get off the roadway safely. I was automatically shifted into park once I reached a speed of around 5 mph.

Multiple incidents of the vehicle displaying a Service Hybrid System that appears for several seconds and then disappears. Today this occured, the engine abruptly switched to gas mode from hybrid with a sudden lurch, then returned to hybrid mode and the light disappeared . Vehicle has been to dealership twice for the service hybrid System light and no code is stored and they could not diagnose any further.

My windshield has small bubbles in the laminate layer between the glass. It is only noticeable in the early morning and sunset when the sun shines directly through the glass windshield. The safety concern is at night when it is raining. When an oncoming car headlights come through the glass it is impossible to see the road. I have to slow down considerably. Hopefully the road is straight at this point because I cannot see the road. At first I thought my windshield was just dirty. After cleaning the windshield many times the issue did not go away.

3 instances of complete loss of power, 1 while driving. Vehicle came to a hard stop as though I had slammed on the brakes. Dealer and Jeep have acknowledged the problem as a known issue. Jeep is saying it's safe to drive, but dealer agrees it is not and is not returning the vehicle to me. All dash lights came in during each instance and gave the error message "Service Now, Hybrid System Failure." Summary of the 3 instances below. It has been at the dealer since 5/8/2025. 3/29/25 approx 6pm I was stopped, and the error message came on and vehicle shut off. Attempted to restart approximately five times. Let’s sit for a few minutes, vehicle restarted and all error messages went away. 4/23/25 6:30pm Driving at low speed, air Messages came on vehicle abruptly stopped, narrowly avoided, getting rear ended, passengers complaint of neck pain. Engine turned on, all error messages immediately went away. 5/6/25 5:35pm Error messages came on while driving, engine started, no impact to driving. Error messages went away almost immediately. Jeep S.T.A.R. case was created

The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway speed and caused a near immediate loss of 10-15 miles per hour and were it not for evasive driving on my part and the other car, would have caused an accident. This powertrain has major issues that continue to happen.

This vehicle has now been in service 3 times for related issues. "Service Hybrid Electric System" is now popping up. It happened on the highway and it jerked like it was changing gears and reducing speed before "restarting" itself. This has now happened numerous times. This is an unsafe family vehicle. Jeep has refused to buy it back and only recommending to take it back to the dealer and I have to pay for rentals. 2 weeks after purchasing the car, it left me and my family stranded in -10 degree weather in the winter. The entire system shut off. Car had to be towed to the dealer and it took weeks to get resolved. Then comes the 95B recall. Again, took over a week to get fixed. Had to pay again for a rental and wait to get reimbursed. Now this issue.

Various vehicle systems fail to operate. Power steering may not work, parts of the powertrain may fail to operate. The vehicle has a code B273C-00 which Stellantis says their engineers are aware of but have no fix nor any timeline for a fix. This can rendee the vehicle inoperable or dangerous to drive as there is no knowing which vehicle systems will fail. This is an ongoing problem, not a one time event.

Car was recalled 95B. Recall completed in 1/25. Engine light 2/19/25. Car was held until 5/12/25. Had to trade car in for a lost of 6K dollars

While driving I received a pop-up message on the head unit advertising Sirius XM. I had to clear this pop-up message while driving in order to continue using my map. I need to be very clear that I was driving at speed with a navigation route set and the map was obstructed by an advertisement that I had to touch the screen with one hand left on the wheel to click a pop-up ad. This was not a message from any attached devices. This was a system message from the infotainment unit.

Picked up vehicle on Monday with previous reported issue unfixed. They couldnt find the fault code that appeared on the screen and made a different fix. Tuesday, drove the car about 10-12 miles. Was stopped at a stop light with my foot on the brake. A sudden huge jolt and the car stops, the red wrench and battery warning appear. I drove to the dealership and reported the incident. The vehicle is there, they say there is no "fault" signal. This is an ongoing issue with my jeep, I have filed several reports.

When accelerating at highway speeds there is a significant power lag when the vehicle switches from between the internal combustion engine (ICE) and the electric motor causing deceleration in the vehicle. This is typically followed by a sudden surge in power causing rapid acceleration. This causes unpredictable speed and makes merging onto highway traffic difficult. When this issue occurs the "Service Hybrid Electric Vehicle System" warning lights illuminates. After several miles, the warning will turn off, but this occurs off and on when changing lanes, merging, or braking in heavy traffic. This typically only occurs at highway speeds when the vehicles transfers between ICE and Electric power frequently and has not been observed at normal city street speeds. The sporadic acceleration performance makes this vehicle dangerous to drive at highway speeds unless the electric motor is turn off. The car has been returned to the dealership numerous times to address this issue as it is still covered under warranty. However, they have informed us that "The code present in the car is currently under investigation by Chrysler. The Chrysler representative told us not to change any parts until Chrysler makes a decision on a potential recall." Despite repeated calls with Stellantis / Jeep customer service who promised us to expedite parts to the dealership for resolution, we are stil left driving this unsafe vehicle. This problem arose within 48 hours of the battery recall maintenance bein

[XXX]...While driving the vehicle on the [XXX] the vehicle stopped and would not move...ALL systems failed. Warning lights, (flashers) would not work. Cause of failure was later determined to be a malfunction in the electrical system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the Integrated Dual Charging Module (1890169A). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (EMI) related to the hybrid platform. Key repairs have included: Park Assist and ADAS control modules (09/28/23) Reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) Backup view camera replacement (02/16/24) Fuel system pump and lighting issues (04/05/24) High-voltage recall 95B, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) The final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The nex

My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again.

On the highway from Chicago to Boston while driving 70 MPH my car had LOST ALL power. I was barely able to get car from left lane to right side of road. Truck almost hit us. We immediately reported incident to our dealership and their response was “we have nothing but problems bring the car in”. We were 300 miles away and they said there was nothing they can do. I restarted car and appeared normal. On way home outside Chicago on Highway at high speed we lost all power AGAIN. Started back up and returned home and called Field dealership in Glenview and Chrysler corporate. We brought Car in and they have had it for week with no solution or phone call.

Monday 4/28, as i was driving at approx. 35-38 mph the vehicle came to an abrupt and hard stop, like someone just pounded on the brakes, the engine ceased running. A large red wrench looking icon and something about the battery flashed very quickly on the screen. After a matter of time (please note this was very frightening,, and am unsure of the elapsed time) the car restarted and I continued very slowly to a corner where I could pull off the road and contact the dealership. At the rate of speed I was traveling I was forcefully slammed into the steering wheel, there were cars behind me and in the adjacent lane. My dog in the rear compartment and in her kennel was also forcefully thrown. This vehicle has had on going battery issues and many others as well. This is not the first report I have filed. Vehicle has been at the dealership for one week, I had to insist upon a loaner which they could not provide. Jeep has a program for a comparable vehicle which they set up and which has not provided a comparable auto. I have had no word from the dealership as to repair and issue found. The ongoing safety issues with this vehicle and it's battery system are totoally unacceptable for me. The jeep has spent 3.5 months from 10/14-mid 01/15 parked due to fire or explosion possibility. It has been in the shop repeatedly for up to two weeks at a time with heating and cooling issues. This latest is just another in a long stream of problems unaddressed proprerly by the Jeep corporation. As t

Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for purchasing this specific vehicle. With my wifes daily commute well withing the batteries capacity we were filling up at the gas station about once a month. Now being unable to charge the vehicle we were filling up more than weekly. This obviously increased the cost of ownership quite a bit. This also greatly decreased the performance of the vehicle as the electric motors provided significantly more power to the underpowered 4 cylinder gas engine. At some point I debated charging the vehicle anyway but being that my home charging area is directly below my [XXX] sons bedroom I ultimately decided against it. Brought the vehicle to the dealer in November of 24 and they refused it as no repair had been released. I tried to stay on top of things, following multiple web forums to have the most up to date information. When I knew that the fix was to be released in the first week of the new year I attempted to get ahead of it and make a service appointment. The dealer would not allow this even though I knew the fix would be available. By the time the “fix” was formally release and I was able to cal

While idling (vehicle running in electric mode) in park, for approximately 10 minutes we attempted to put the car in drive. The vehicle acted as if it needed to be turned on, displaying the message "Press Brake and Push Button to Start" while also displaying a red battery light. Different warning messages came up showing Traffic Sign Assist Unavailable and others. We could not turn the vehicle off even with holding down the start/stop button, were unable to shift the vehicle either. Finally after ten minutes of pressing the start/stop button the vehicle finally shut off and we were able to restart it with no issues. The next week as I was driving, I would randomly get a warning light with a red wrench and a message that said Service Hybrid System. Both instances have happen two additional times. The vehicle is now sitting at the dealership and they are unable to diagnose the problem. This all has occurred after the 95B recall work was completed. This is a safety issue as the vehicle will not shut off and won't shift. So if the vehicle is parked inside of a garage and idles and then doesn't shut off that will lead to carbon monoxide leaking into the houses. Or being stranded somewhere unable to move your vehicle.

A couple months ago our check engine light came on. Through going to the dealership and a local mechanic we found out that it's an electrical issue as well as a safety issue. The wire connections have failed. This led to the grill shutters being forced open and if they close there will be no air going to the engine which will cause the engine to seize and/or a fire, which would lead to an accident and/or death. This isn't a safety recall at this point and this is a very big concern.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, the vehicle failed to respond as needed. The red wrench hybrid system warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000.

Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working

Rear tailgate will periodically just close. When this occurs, it is just after reaching full open. At times it takes extreme force to halt it in its travels. I have brought it to the Jeep dealer but it did not repeat while they were checking it, so they said there is nothing that can be done. I am reporting this in event it is more wide spread, as I picture a child getting hurt by this (needless to say, I do not let my grandchildren near this!)

The jeep will display “power steering unavailable” while driving, causing the steering wheel to lock up and be unable to turn while driving. Then the automatic braking, collision warning, and lane departure will all announce it is unavailable. This has caused us almost to crash multiple times. We took the vehicle to Jeep, they witnessed the power steering fail while driving, and told they can not find any remedy. This has been a daily occurrence since.

Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering .So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The Vehicle is at dealership .Yes the red steering wheel was on the screen and the loss of steering when I was trying to back out of my carport. So afraid this will happen on the main road in traffic and I or another person will get hurt. Could not even turn the steering when backing out of my carport. Thank you for checking on this. These cars are dangerous when this happens. Bad thing is in all these cars they don’t know how to fix them,cause they can’t find what this problem is.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 35-45 MPH and making a turn, the vehicle stalled. The contact stated that the messages that the ABS and the gear switch were locked, and other unknown messages were displayed. The contact was unable to pull over to the side of the road. The contact stated that upon depressing the brake pedal and turning the rotary dial to drive(D), the rotary dial independently shifted back to park(P). The contact stated that the vehicle was towed to the dealer, where it was jumpstarted. The vehicle was not diagnosed or repaired and remained at the dealer for several months. The contact stated that the dealer had recently informed her that the transmission was leaking, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,811.

This vehicle does not alert or activate forward collision warnings or automatic braking. Other reports from 2022-2023 by Grand Cherokee owners confirm that the system is not working for many Grand Cherokee.

My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.