2018 Jeep Grand Cherokee complaints

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was shuddering while idling. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated while driving 25 MPH and depressing the brake pedal, the vehicle stalled. The vehicle failed to restart and was towed to the residence. The contact stated that the vehicle was able to restart the following day. The check engine warning light was illuminated. Several messages indicating the air bag, the Engine Stop/Start system, the FWD system failures, and other unknown failures were displayed. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle was towed to the residence, where a mobile independent mechanic diagnosed that the PCM had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted and advised the contact to take the vehicle to their location for diagnostic testing. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 36,000.

The screen has delaminated and is not functioning, causing the heat, AC, defrost, and other systems to activate, deactivate and malfunction. This is incredibly distracting to the driver and creates unsafe driving issues.

The radio is delaminating causing defects. Changes radio station randomly. Adjusts heat settings and air conditioning settings without warning. Glue is melting and running down behind radio into storage compartment.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that when the vehicle was started and the panoramic sunroof was opened, glass from the shattered sunroof fell into the cabin of the vehicle. The contact had not observed an object shattering the sunroof. The vehicle was not taken to a dealer or a glass repair shop to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.

While I was driving home from work the headrest deployed and hit me on the back of the head. I thought that I was hit from behind due to how my head jerk forward. When I inspected the headrest to try and reset it back to the normal position but realized that the plasitc clip had snapped off. In searching online I noticed that others were having the same issue. The vehicle did not and currently does not have any warning lights turned on.

I replaced the auxiliary battery, the main battery and the alternator, and my car is still losing power. I think that the voltage regulator that regulates how much power the battery gets is the actual issue. My car was manufactured in October 2017. Why wasn’t it apart of the original recall? I want this fixed. I shouldn’t have had to shell this money out when it’s a manufacturer’s defect.

Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.

Jeep would not start. No warning lights. Towed to the mechanic. Mechanic said starter needed to be replaced. Once the starter was replaced the mechanic noted whitish smoke from exhaust when starting the Jeep. Further diagnosis he determined the Jeep needed a head gasket replacement. As other Jeep owners have stated this came with no warning. This is a safety issue in part because the vehicle is unable to start leaving the drivers potentially started in unsafe conditions. Jeep needs to post a recall for this issue. Please advise next steps?

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the contact became aware of an unknown liquid on the ground. The vehicle was taken to the dealer where it was diagnosed. The contact was informed that coolant was leaking into the engine. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. The VIN was not provided.

Crankshaft positioning sensor I’m sure my jeep falls into the recall I purchased it in march 24 and as soon as I drove off the lot with it the light came on got home scanned to find the cause and it’s the crankshaft sensor

Misfiring. Can't seem to get the check engine light off. Vehicle is too new to be having these sorts of issues. Diagnostic reader says 3rd cylinder misfire.

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The computer system keeps intermittently saying the turn signal bulbs are out turning off the front signal when you want to use it. The bulbs are a bunch of LED’s in the headlight and it shouldn’t turn off all of them even if one is out (they are all working properly regardless). It seems to be a fault within the computer system either inside the headlight assembly or in the car.

The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and CarPlay features are designed to minimize distracted driving, however this is simply counterproductive with the screen deficiencies.

Been in the shop & dealer multiple times! Check engine light on for misfire in cylinder one; oil pressure sensor code. Oil case housing was replaced due to cracking! And oil pressure sensor replaced also. But still isn’t fixed and now leaks oil. Head gasket problems. Shop informed me I’ll need to replace loosing coolant going into my head gasket. Around 140k miles but problems occurred before! Jeep please explain why this is happening! A lot of money to fix it and problem after problem

Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership Service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no ETA according to local dealership Parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine block and head are warped. Radio station keeps jumping to random station when I'm not even touching it. Auto On/Off light goes on intermittently. How was your safety or the safety of others put at risk? This could be a failure and engine lock up had I not taken it in when first troubles came about. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and I'm told the one dealership has 3 THREE other vehicles the same make and model with the same issue! I've also read on forums that many other people have this affect theirs as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light went on a few times, diagnosis showed multiple misfires in the cylinder. White smoke from the exhaust and vehicle shook and acted like it was going to stall upon starting.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while attempting to park and exit the vehicle through the front driver’s side door, the vehicle unintendedly accelerated in reverse. As a result of the failure, the driver's side door struck her arm and leg causing injuries. The contact stated that the vehicle drove off a cliff, and one of the tires experienced a blowout and the bumper became loose. The air bags had not deployed. Medical attention was not sought. The vehicle was towed to a dealer. A police report was filed. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 36,000.

There is a clear goo dripping out of the radio screen. This radio screen controls everything in my vehicle air, heat navigation, emergency calls, etc. is safety issue as it jumps everywhere, calls 911. Changes Channels on its own turns on heat and ac on its own. This is a safely issue as it distracts me from focusing on driving. Jeep won’t replace it.

Intermittent extended crank on cold starts and developed a misfire in cylinder 3 and the developed a misfire and coolant leak in cylinder 1. The dealer told me it needs a new engine due to internal engine failure. Codes p0303 and p0300. Engine only has 62,000 on it.

The screen in my 2018 Jeep Grand Cherokee which controls everything (radio, navigation, climate controls, etc.) is delaminating. This causes the screens to constantly change and override all driver selections. This is a significant safety concern and has become extremely distracting while driving. I am surprised that this has not been a safety recall, as there have been many class action investigations. This is a known manufacturing issue especially in the 2018 models.

Head rest deployed

I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to

The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.

Touch screen started randomly changing radio stations, map kept popping up and it would randomly change inputs such as AM, FM, Sirius, etc.. Other pop up windows would appear such as updating clock, which it had already updated on its own and other window messages as well. Has happened 4 times.

Screen Delamination - Ghost Screen Screen randomly clicks all over. Makes ding sound. Changes navigation, songs, makes calls. Extremely dangerous

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 5-10 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to drive the vehicle on the shoulder of the highway. The contact cycled the gear selector and the transmission engaged as needed. Additionally, the contact stated that the failure reoccurred. The contact stated while driving on a busy highway, the engine seized. The vehicle was restarted, and the vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 96,010.

At 47,000k miles with all maintenance being done at correct intervals. From one day to the next, check engine light came on with error code p0303; Code P0303 stands for “Cylinder 3 Misfire Detected” which indicates that there have been numerous misfires in engine cylinder 3. After taking it to the Jeep dealership they told me its a cracked cylinder head. This was a fairly common issue with earlier year WK2 models, but continues to be a under-reported issue in later years.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle had failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was later able to be restarted and taken to the dealer, where it was diagnosed with a warped head gasket and an overheated radiator. The dealer replaced the left and right cylinder heads, head gasket, timing cover gasket, valve cover gasket, cam sensor gasket, upper and lower intake gaskets, exhaust gasket, EGR, spark plugs, performed an oil change, and refilled the coolant. The contact stated that her husband, who owns another 2018 Jeep Grand Cherokee, had experienced the same failure, and had the vehicle repaired at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 85,599.

Screen looks delaminated dials random numbers. Uconnedt no longer works nor does the radio makes for an unpleasant ride if I can go back I would’ve just gotten a Toyota Jeep always has problems I’m not the only with this issue and yet they don’t do a recall on this ridiculous

Multiple leaks found under the car and was brought in for emergency repair. One leak was the driveshaft, one was engine coolant and the other was the front steering column.

I wasn’t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.

The alternator is pulling from the battery draining it and at 9.5 volts the car will go into safety mode where it doesn’t turn off but it won’t drive neither which actually happened to me on Saturday in the middle of the street luckily no car hit mines and the police helped me move it out the road. I complained to CArMax Kearny mesa the previous Friday and instead of them putting me in a loaner car and towing the vehicle they scheduled me for an appointment Monday (today) at 9:30am and never held up their end and I’ve been carless ever since and they had my car for 6 months fixing this same problem I’m having today .

Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.

Airbag warning light came on. Took to Jeep dealership and they did diagnostic . Their finding: Code ORC-B0028-13, right side seat diployment squib 1 circuit open dx. Found wiring is not damaged in connectors . Needs new front seat passenger air bag. Car has never had front end damage.

Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.

The screen is not working properly and is delaminating. This causes a distraction when trying to follow map directions, change heating settings as well as UConnect safety functions. Unsafe and accident causing

Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching ,making choices on its own while driving, climate control will run haywire and do the opposite of what’s needed to defrost window and it’s can’t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that’s needed that has to do with function of the vehicle that’s operated by that screen is unable to be done because it’s constantly chooses and self taps every. I have almost crashed many times due to this happening and it’s very unsafe.

I have a 2018 Jeep grand cherokee and one day it just didn't start. I had it towed to the jeep dealership and was told it was the starter. Once the job was done they service rwp said they will run a complete diagnostics on the jeep and get back to me. I got a call a few a days later saying the jeep had a blown head gasket, a leaking water pump and the coolant was leaking as well. They said the engine was a complete loss and to replace it and labor cost would be 14k. This jeep only has 40k miles on it and those are really soft miles, my wife literally works 5 minutes from our home and it's here daily driver. How is this possible, it's just plain ridiculous. Reaching out to jeep and got no help whatsoever. NEVER BUY A JEEP!

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

BUBBLE IN SCREEN SYSTEM ACTING FUNKY I JUST PURCHACED THE JGC ON 01/16/2024 THE NEXT DAY THE SCREEN GOES NUTS CALLED THE DEALERSHIP AND THEY ARE GHOSTING ME VERY UNHAPPY FIRST TIME JEEP OWNER

Driving and the display screen kept switching uncontrollable and caused a safety issue while I was driving and was not in a familiar place, and was trying to use the screen for navigation directions. Concern as it was switching screens/adjusting the heat controls while I was driving. Research indicates my screen has become delaminated and a known issue with this car. Concern that while I drive this continues and may be a safety risk.

Delamination of radio is causing the radio to change radio channels, not be able to use the handless phone option or adjust heated seats. The constant beeping when the radio is constantly and randomly changing channels is a safety hazard. FCA is aware of the issue and has not issued a recall and is denying repairs for the consumers.

1. My instrument panel screen is completely non-functional due to delaminating / experiencing delamination. It is available for inspection upon request. 2. I can no longer manage the air flow in order to properly defog my windows. I was driving on a highway, the windows were fogging up, and I could not defog my windows. It was incredibly dangerous to myself and the other cars around me as I could not see them. I can also no longer make phone calls through the car as it would randomly hang up or mute the calls. 3. It is a constant problem, and has been rendered permanently disabled. 4. It has been inspected and confirmed by others, yes. 5. The screen started to bubble in one corner (now half of the screen has bubbled), and random places on the screen were being "ghost pressed" causing the instrument panel to behave sporadically and trigger all sorts of random functions. This starting happening about 4 years after purchasing it brand new from the Ramsey, NJ Jeep dealership and has progressively gotten much worse to the point of being completely unusable. Every time while I am driving it performs random actions which are incredibly distracting. Changing the radio stations, skipping songs, making random calls, cancelling / or modifying my GPS directions. It is completely possessed. At this point I leave it off most of the time, but do need to use it for certain features, but it's highly distracting and unsafe at this point.

1.At 63263 miles ADAS front Parking sensor and at 96000 miles Active park assist modules are failing with a pop up message asking for a service. The parts are working intermly but, I believe it could potentially mislead the driver when parking using Active Park assist and can cause and injury or damage if the safety system fails. It was inspected by a dealer before but exact diagonisis was not provided. 2. Air Suspension system warning came up at around 96000 miles. I immediatly took it to a dealer who charged 1800+ dollars to inspect and replaced a valve block mentioning C1556 code and said the poblem was sorted. I checked my car and the system warning still exists. They took the car immediatly and kept for 4 days and mentioned the air compressor in air suspension could be weak and over heating causing it to fail. They mentioned there were no leaks on any air bags of the suspension and quoted a 3400$ additional cost of repair. I believe the inital diagonisis was incorrect or not up to the mark (the part is available for inspection) from the dearlership as there were no clear indication of what was the root cause. This suspension failure could cause the ride height to fail any time and can cause imbalance while stopping the vehicle at higher speeds as it has an Aero mode. The air ride system is working intermily depending on the climatic conditions the components are malfunctioning which has to be addressed by the FCA group.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the brake light remained illuminated. The contact stated the vehicle was repaired under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the failure reoccurred. The contact stated that the recall repair was completed in May of 2023 and the failure reoccurred immediately after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

I purchased a 2018 Jeep Grand Cherokee. The second I left the lot, the screen started flashing the Clock Settings screen. I researched this and it states that it's a known issue because the screen delaminates. I purchased a warranty and the company will not cover it. This is a SAFETY HAZARD. From hours of research, this issue has been known and Jeep needs to do a recall on this. If someone gets hurt pertaining to the disfunction of the screen and it's options, there will be a lawsuit and I don't think Jeep wants to deal with that. I'm trying to upload a video of what it does, but for some reason this website isn't letting me upload anything.

Hi, I’ve noticed with this Jeep and the two newer cars before it would have my dash lit up when my headlights weren’t on. This is giving me and other drivers of these cars the false impression that my headlights must be on. So many folks are driving with either just fog lights or no lights at all because their dash is lit up. Before this technology your dash would be dim and that way you knew you needed to turn your headlights on. This is becoming so common I see 1-2 every day home from work. Before this new technology it was maybe 1 a year. Please research or ask around about this since there doesn’t seem to be regulation around it. Thanks very much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)