2016 Jeep Grand Cherokee complaints

OUR 2016 JEEP GRAND CHEROKEE IS NOT SAFE. JEEP'S 2016 GRAND CHEROKEE BROCHURE BOOK (PUBLICATION 73-383-2605 151M/11/15) STATES THE FOLLOWING ON PAGE NUMBER 7: "8.4-INCH TOUCHSCREEN. THE UCONNECT 8.4 NAV RADIO KEEPS YOU ENTERTAINED AND ON COURSE. VOICE ACTIVATION LETS YOU SAFELY CONTROL IT ALL WHILE YOUR HANDS STAY ON THE WHEEL - CHANGE RADIO STATIONS, CONTROL CABIN TEMPS AND MUCH MORE." MOSTLY BECAUSE OF THIS SAFETY FEATURE, ON 10-12-2016 MY WIFE AND I PURCHASED OUR 2016 JEEP GRAND CHEROKEE SUMMIT; HOWEVER, THE 8.4 NAV RADIO U CONNECT DOES NOT WORK WITH THE IPHONE AS STATED IN THE AFOREMENTIONED JEEP BROCHURE WHILE YOUR HANDS STAY ON THE STEERING WHEEL. SUPPOSEDLY, WHILE KEEPING YOUR HANDS ON THE STEERING WHEEL, THE DRIVER SHOULD BE ABLE TO USE VOICE RECOGNITION TO COMMAND USE OF THE PHONE, TEXTING, NAVIGATION, ETC. HOWEVER USING VOICE RECOGNITION WHILE IN MOTION OR SITTING STILL, ALMOST ALL VOICE COMMANDS BECOME FAILED ATTEMPTS, WHICH IS DISTRACTING AND IS NOT SAFE WHILE DRIVING. I (JOHN M. KING) REPORTED THIS TO JEEP CORPORATE; AND, THEY MADE AN APPOINTMENT TO HAVE OUR JEEP GRAND CHEROKEE CHECKED AT OURISMAN JEEP, 2406 CRAIN HWY, BOWIE, MD 20716 (301-249-4227), WHICH WAS COMPLETED ON 8-3-2017 (INVOICE # CHCS109503); OURISMAN JEEP DIAGNOSED THE VEHICLE'S SYSTEMS AND CONCLUDED THE FOLLOWING: "U CONNECT NAV WORKING AS DESIGNED." WHILE AT THE DEALERSHIP, I (JOHN M. KING) DEMONSTRATED A 100% FAILURE RATE OF THE 8.4 NAV U CONNECT'S VOICE COMMAND'S TO TWO DIFFERENT DEALERSHIP PERS

WHEN ACCELERATING FROM A STOP AT ABOUT 20MPH ON A CITY STREET AND ONCE ENTERING A FREEWAY ENTRANCE, CAR WOULD STOP ACCELERATING, THE RPM TACHOMETER WOULD SPIKE HIGH BUT CAR DOES NOT MOVE FOR A COUPLE OF SECONDS THEN ABRUPTLY TRANSMISSION ENGAGES THEN VIOLENTLY JUMPS AND ACCELERATES. ALMOST HAD ANOTHER CAR HIT ME FROM BEHIND TWICE. HAD THE CAR ABOUT CLOSE TO A MONTH NOW AND ITS HAS HAPPENED 4 SEPARATE OCCASIONS.

I WAS DRIVING STRAIGHT DOWN THE HIGHWAY DURING RUSH HOUR AT A LOW RATE OF SPEED AND MY VEHICLE SHUT DOWN. TRAFFIC WAS BUMPER TO BUMPER AND I WAS ONLY TRAVELLING AT ABOUT 15 MPH. I HEARD A DING AND A MESSAGE APPEARED ON THE DASH DISPLAY THAT SAID "PLACE IN P THEN SHIFT TO DESIRED GEAR". I ATTEMPTED TO TURN THE WHEEL TO COAST TO THE SHOULDER AND MY STEERING WHEEL LOCKED UP. I WAS ABLE TO GET OVER TO THE SHOULDER AND TURN MY HAZARD LIGHTS ON. I PLACED THE VEHICLE IN PARK, RESTARTED AND LET IDLE FOR A MINUTE. I PROCEEDED TO DRIVE HOME WITHOUT FURTHER INCIDENT.

NO WARNING CHIME WHEN TRUNK IS OPEN. HOW CAN THIS BE? TRUNK OPENED AS I WAS BACKING INTO GARAGE!

WHILE IN MOTION, AND WITH TWO SEPARATE GOD SPEEDOMETERS OPERATING, MY JEEP STATES THAT WHEN IN MOTION GOING APPROXIMATELY 50-60 MPH, MY KEEPS SPEEDOMETER PLACES ME AT OVER 100MPH. THIS PROBLEM OCCURRED A FEW DAYS AGO. I HAVE EVEN PASSED SEVERAL CHP OFFICERS ON THE ROAD AND HAVE NOT BEEN STOPPED WHEN MY SPEEDOMETER WAS SHOWING 105MPH. ALSO, WHILE PUMPING GAS, IT WILL NOT PUMP PAST HALFWAY.

WHILE DRIVING, MESSAGE CAME UP ON INSTRUMENT CLUSTER TO SHIFT TO P AND THEN SHIFT TO DESIRED GEAR. I ALMOST GOT REAR ENDED BECAUSE THE VEHICLE WOULD NOT ACCELERATE. I HAD TO PUT IT IN PARK, SHIFT, AND THEN WAS ABLE TO GO. INCREDIBLY DANGEROUS!

VERY JERKY/LUNGING SHIFTING FROM 1ST TO 2ND GEAR AND DOWNSHIFTING FROM 4TH TO 3RD. THE DEALERSHIP HAS ALREADY DONE THE UPDATE BUT IT DID NOT CORRECT OR HELP THE PROBLEM AT ALL. IT SOMETIMES LUNGES ME FORWARDED AS IF I'VE BEEN REAR ENDED. IT MOSTLY HAPPENS WHEN THE ENGINE AND TRANSMISSION ARE COLD, BUT I'VE NEVER OWNED A VEHICLE THAT HAS SUCH TERRIBLE SHIFTING.

ELECTRONIC THROTTLE CONTROL WARNING LIGHT APPEARED ON 2 OCCASIONS, ACCOMPANIED BY SUDDEN LOSS OF POWER. ONE EVENT OCCURED IN HEAVY HIGHWAY TRAFFIC AND NEARLY RESULTED IN A MULTI-VEHICLE ACCIDENT. ESTIMATED SPEED WAS 60 MPH. THE OTHER EVENT OCCURED WHILE ENTERING AN INTERSECTION AFTER SIGNAL LIGHT TURNED GREEN. IN BOTH CASES THE LOSS OF POWER SELF CORRECTED AFTER ABOUT 10 SECONDS. THE VEHICLE HAS APPROXIMATELY 6000 MILES ON IT, AND I AM THE ORIGINAL OWNER. ...UPDATED 09/14/17 *BF *CN

AFTER PUTTING CAR IN DRIVE, IT SUDDENLY ACCELERATED.

VEHICLE WAS PARK AT DRIVE THRU ATM. VEHICLE WAS PLACED BACK INTO DRIVE AND AS. TAKE BRAKE WAS RELEASED, VEHICLE ACCELERATED WITHOUT GAS PEDAL BEING PRESSED. VEHICLE WENT INTO FORWARD MOTION RAPIDLY AND BRAKE HAD TO BE APPLIED TO STOP VEHICLE. SAME INCIDENT HAPPENED AGAIN A SHORT TIME LATER WHEN PULLING ONTO STREET. PRIOR THE VEHICLE WOULD GO INTO NEUTRAL WITHOUT WARNING. AS VEHICLE WAS ATTEMPTING TO CROSS BUSY HIGHWAY, THE VEHICLE WENT INTO NEUTRAL AT DETRIMENTAL TIME WHILE TRAFFIC WAS ONCOMING. SHIFTING INTO NEUTRAL THEN BACK TO DRIVE HAD NO EFFECT. VEHICLE ENGINE HAD TO BE TURNED OFF THEN BACK ON TO GET VEHICLE TO GO BACK IN DRIVE. THIS OCCURRENCE HAPPENED ON THREE SEPARATE OCCASIONS. DEALER SHIP WAS NOTIFIED AND THEY REPLACE A WIRE HARNESS. DEALERSHIP WAS NOTIFIED REGARDING ACCELERATION ISSUE AND THE VEHICLE WAS TOWED TO THEM. DEALERSHIP MECHANICS ADVISED THEY COULDN'T RECREATE THE PROBLEM AND SAID BRING IT BACK IF IT HAPPENS AGAIN. VERY DANGEROUS. NOT CONFIDENT IN VEHICLE RELIABILITY.

WHILE DRIVING ON A CITY STREET AND TURNING LEFT, THE POWER STEERING WENT OUT AND IT BECAME VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS TURNED OFF FOR A SHORT TIME; WHEN IT WAS RESTARTED, THE PROBLEM WAS GONE. ABOUT 30 MINUTES LATER THE CAR WAS RESTARTED AND DRIVEN APPROX. 1/4 MILE WHEN THE STEERING WENT OUT AGAIN WHILE MAKING A RIGHT TURN ON A CIT STREET.

THE CAR DISPLAYS A MESSAGE THAT THE KEY FOB IN NOT DETECTED AND WILL NOT START. THERE IS NO WAY TO USE THE MECHANICAL KEY TO START THE CAR. THIS CREATES A DANGEROUS SITUATION AS THEY DRIVER CAN BECOME STRANDED. TWO DIFFERENT DEALERSHIPS STATE THAT THEY CAN NOT REPLICATE THE ISSUE. APPARENTLY, THIS HAS BEEN AN ISSUE FOR SEVERAL YEARS NOW FOR THE JEEP BRAND.

SHIFTER IS LOCKED IN PARKING UNABLE TO MOVE AND ALSO WILL LOCK IN NEUTRAL HAS HAPPEND SINCE TRUCK WAS RIGHT OUT OF DEALERSHIP AND I CONTINUE TO HAVE THIS PROBLEM , STATIONARY AND IN MOTION IN THE CITY

AT 45 MPH, LEVEL HIGHWAY, NO OTHER TRAFFIC, ACC NOT ACTIVATED, CAR DEPLOYED EMERGENCY STOP, APPLYING HARD BRAKING, UNTIL CAR SLOWED TO APPROX 10 MPH. HAD TRAFFIC BEEN TO REAR, AN ACCIDENT WOULD HAVE HAPPENED. CAR HAD 10340 MILES. ONE PREVIOUS INCIDENT BACKING OUT MY DRIVEWAY WITH NO OBSTRUCTIONS PRESENT. SAME BRAKING SENARIO. MILEAGE WAS ABOUT 3500. PROXIMITY WARNING FEATURE WAS "ON" IN BOTH INCIDENTS. WANTED TO CHECK HERE FOR RECALLS BEFORE CONTACTING JEEP DEALER.

WHILE DRIVING AT NORMAL HIGHWAY AND ROADWAY SPEEDS, WITH THE WINDOWS IN THE UP POSITION, THE AIR VENTS INSIDE MY VEHICLE DO NOT EMIT NATURAL AIR FLOW FROM THE FRONT OF THE VEHICLE. THE INSIDE OF VEH-1 BEGINS TO BECOME STUFFY AND THERE IS NO WAY FOR THE DRIVER OF VEH-1 TO GET AIR UNLESS THE DRIVER TURNS ON CONTROLLED AIR BY FAN. THIS ISSUE HAS BEEN BROUGHT TO JEEP OF BERKELEY AND THE ISSUE HAS NOT BEEN REMEDIED. VEH-1'S VENTILATION SYSTEM IS RESPONSIBLE FOR PUSHING AIR INTO THE CABIN OF THE CAR. THIS IS NOT OCCURRING. I HAVE NOT RECEIVED ANY RESPONSE FROM JEEP IN REGARDS TO THIS ISSUE THAT THEY SEEM TO NOT BE ABLE TO UNDERSTAND. MY FAMILY USES VEH-1 AND IN AN EVENT THAT AN ACCIDENT OCCURS, NATURAL AIR WOULD BE HALTED.

THE VEHICLE WAS PARKED INSIDE THE SHOP AND I WAS VACUUMING OUT THE REAR CARGO AREA OF A 2016 JEEP GRAND CHEROKEE (I WAS A DETAILER FOR FOR A LOCAL JEEP DEALERSHIP) WHEN THE STRUTS FOR THE REAR GATE GAVE OUT AND THE DOOR DROPPED AND LANDED ACROSS MY BACK. I HAVE BEEN OUT OF WORK SINCE THE INCIDENT, HAVE RECENTLY HAD BACK SURGERY AND AM CURRENTLY COLLECTING DISABILITY PAY.

THE CAR OPERATED WELL AT FIRST START. EARLY IN THE DAY, IT DROVE 30+ MILES. AFTER BEING PARKED FOR 6+ HOURS IN A FLAT PUBLIC PARKING LOT, IT WAS TURNED ON AND PUT INTO REVERSE TO BACK OUT OF THE STALL. UPON LIGHTLY RELEASING THE BRAKE, THE CAR ACCELERATED AT A HIGH SPEED (APPROX 20MPH) AND HIT A PARKING PILLAR. A LARGE AMOUNT OF DAMAGE WAS DONE TO THE BACK END, INCLUDING BUMPER, HATCH, SAFETY REINFORCEMENT BAR AND FLOOR BOARD ALL HAD TO BE REPLACED.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE VEHICLE ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND STOP THE VEHICLE SAFELY BEFORE A CRASH OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,847.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING ON A THREE LANE HIGHWAY, THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO CAUTIOUSLY COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, APPLIED FORCE TO SHIFT GEARS INTO PARK, AND APPLIED THE EMERGENCY BRAKE. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!

WHILE DRIVING TO NASHVILLE, TN WE WERE DRIVING BETWEEN 65 - 73 MPH WITH SPEED CONTROL AND HIT SLOWER TRAFFIC IT FELT LIKE THE VEHICLE LOST POWER STEERING. THE STEERING WAS HARD TO HANDLE ON THE JEEP. IT WOULD PULL EITHER LEFT OR RIGHT AND WOULDN'T SEEM TO GO STRAIGHT. WE COULD STOP THE VEHICLE AND TURN IT OFF AND THE STEERING WOULD BE FINE AGAIN FOR A WHILE. I TOOK MY JEEP BACK TO THE DEALER ON DECEMBER 2, 2016 AND AS OF TODAY DECEMBER 27, 2016 THEY STILL HAVE IT. I DON'T KNOW IF IT IS THE POWER STEERING OR THE LIFT SUSPENSION BUT IT MOST DEFINITELY IS A SAFETY PROBLEM. THIS HAPPENED ON THE HIGHWAY AND THE SERVICE TECHS HAVE GOT IT TO DUPLICATE THE PROBLEM AT THE DEALERSHIP. *TR

2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT TIRES WOBBLING FROM SIDE TO SIDE WHILE BEING TOWED BY MOTORHOME. *SMD THE CONSUMER STATED HE PURCHASED THE VEHICLE TO TOW BEHIND A 40 FOOT DIESEL MOTORHOME. ON OCTOBER 12, 2016, WHILE TOWING THE JEEP, THE MOTORHOME STARTED SHAKING/BOUNCING AS THOUGH HE HAD A BLOWN OUT TIRE. ANOTHER MOTORIST INFORMED THE CONSUMER, THE WHEELS ON THE JEEP WERE WOBBLING FROM SIDE-TO-SIDE. WHEN HE CAME TO A STOP, THE WOBBLING STOPPED.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

BRAKES SQUEAL FIRST THING THEN LATER. LESS THAN 8500 MILES. DEALER SAYS THIS IS NORMAL.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE ENGINE RESTARTED AND HESITATED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,002. ...UPDATED 12/28/16 *BF **** UPDATED 01/10/17*LJ UPDATED 01/11/17.*JB THE CONSUMER STATED IT IS UNDETERMINED WHAT CAUSED THE FAILURE TO OCCUR AND WHEN IT WOULD OCCUR. THE DRIVER MUST REMEMBER TO PRESS THE OVERRIDE BUTTON ON THE DASH WHEN THE ENGINE WAS RESTARTED. UPDATED 06/22/2017 *JS CONSUMER STATED THIS VEHICLE IS DESIGNED TO LET THE COMPUTER CONTROL STALL THE ENGINE AT ALL TIMES WHEN THE VEHICLE STOPS FOR ANYTHING AND THEN WHEN PRESSURE IS APPLIED TO THE ACCELERATOR PEDAL, THE ENGINE AUTOMATICALLY RESTARTS AND AS YOU CONTINUE TO PRESS THE ACCELERATOR, THE VEHICLE WILL ACCELERATE IN A NORMAL MANNER AS IF THE ENGINE HAD NOT STOPPED. UPDATED 7/10/18*JB

11/10/16 I WAS ON A CITY STREET, DRIVING IN TRAFFIC 10 MPH , STOPPED IN TRAFFIC, WAITING TO GET ON THE HIGHWAY FOR AFTERWORK COMMUTE HOME. TOOK MY FOOT OFF THE BRAKE TO PUT ON GAS PEDAL AS TRAFFIC WAS BEGINNING TO MOVE, CAR WOULD NOT DRIVE, PUT CAR IN NEUTRAL THEN BACK IN DRIVE, CAR WOULD NOT MOVE IN DRIVE,, NO WARNING LIGHTS CAME ON THE DASHBOARD, NO LIGHTS ILUMINATED. THE VEHICLE HAD TO BE PUSHED INTO A WAREHOUSE PARKING LOT , I CALLED THE DEALER , THE VEHICLE WAS TOWED BACK TO THE DEALER ON 11/10/16, BY ROADSIDE ASSISTANCE, I WAS INFORMED BY THE DEALER ON 11/11/16, THE TRANSMISSION WENT. THIS IS A LEASE 2016 GRAND JEEP CHEROKEE THAT I HAD FOR 6 WEEKS, WITH 2000 MILES ON IT. CALL TO JEEP CUSTOMER SERVICE 11/14/16, THIS IS A SERIOUS SAFETY ISSUE, IN 5 MINUTES I WOULD HAVE BEEN MERGING ONTO A MAJOR HIGHWAY, THE TRANSMISSION JUST WENT, NO WARNING . JEEP CUSTOMER SERVICE GAVE ME A CASE #, CALLED JEEP CUSTOMER SERVICE AGAIN, 11/16/16, WAS TOLD I WOULD HEAR BACK IN 2 BUSINESS DAYS, 11/18/16, 2 CALLS AGAIN TO JEEP CUSTOMER SERVICE NO RESPONSE. THE VEHICLE IS STILL AT THE DEALER , I WAS TOLD THE CLUTCH IN THE TRANSMISSION BROKE, AND THE TRANSMISSION IS BEING REPLACED. I WANT THIS VEHICLE REPLACED WITH ANOTHER VEHICLE SAME TYPE, THIS IS A MAJOR SAFETY HAZARD FOR A TRANSMISSION TO JUST LET GO WITHOUT WARNING, IN A 6 WEEK OLD CAR

TL* THE CONTACT OWNED A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED INSIDE A GARAGE FACING FORWARD. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT PUSHED THE START BUTTON AND THE VEHICLE SUDDENLY ACCELERATED AT APPROXIMATELY 30 MPH INTO THE FRONT LAWN. THE VEHICLE STRUCK A TREE STUMP WITH THE FRONT PASSENGER SIDE WHEEL, WENT AIRBORNE APPROXIMATELY SEVEN FEET OFF THE GROUND, AND LANDED ON THE OTHER END OF THE DRIVEWAY. THE VEHICLE KEPT ACCELERATING AND CRASHED INTO A BUILDING ON THE PROPERTY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT MANAGED TO SWITCH THE GEAR INTO PARK AND STOP THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 11,600. ..UPDATED 06/08/17 *BF ....UPDATED 06/21/17 *BF UPDATED 7/5/18*JB *TR

SINCE CAR WAS PURCHASED BRAND NEW IN MAY 2016, THE FRONT BRAKES SQUEAKED. TOOK CAR BACK TO DEALER FOR REPAIR AT 5,000 MILES DEALER STATED REPAIR TO BRAKE WAS MADE. HOWEVER, PROBLEM CONTINUES AND HAPPENS ALL THE TIME DURING STOP AND GO TRAFFIC. TOOK CAR BACK TO DEALER AT 10,000 MILES. DEALER CLAIMS THEY COULD NOT DUPLICATE NOISE AND NO REPAIRS WERE MADE. HOWEVER SQUEAK OCCURS ALL THE TIME DURING STOP AND GO TRAFFIC. SOMETHING IS CERTAINLY WRONG WITH THE BRAKES.

VERY DISAPPOINTED IN THIS HOW JEEP (FCA) HAS ALLOWED A DRIVER TO BACK-UP WITH THE LIFTGATE OPEN, WITHOUT A CHIME OR OTHER LOUD WARNING (SIMILAR TO THAT WHEN YOUR DOORS ARE OPEN. BY ACCIDENT I BACKED UP AFTER AUTOMATICALLY CLOSING THE LIFTGATE AND ASSUMING IT WAS CLOSED. THE LIFTGATE WAS NOT ABLE TO CLOSE AND AUTOMATICALLY RE-OPENED WITHOUT WARNING. I WAS IN A PARKING GARAGE AND UNFORTUNATELY THE LIFTGATE RUBBED AGAINST THE CIELING OF THE GARAGE, CAUSING MINOR DAMAGE TO THE LIFTGATE. IT COULD HAVE BEEN MUCH WORSE. I CONTACTED JEEP TO LOG MY COMPLAINT BUT WAS REBUFFED AND BELIEVE ME, FOR THEIR ATTITUDE IN ADDRESSING A SAFETY ISSUE THAT SHOULD BE CORRECTED IMMEDIATELY, I WILL THINK TWICE ABOUT BUYING ANOTHER JEEP. NO VEHICLE SHOULD BE ALLOWED TO BE BACKUP WITH THE LIFTGATE OPEN, AND WITHOUT A CHIME TO ALERT THE DRIVER.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. AS THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE ENGINE REVVED AND ACCELERATED UNCONTROLLABLY. THE CONTACT WAS NOT ABLE TO CONTROL THE VEHICLE AND CRASHED INTO A BUILDING. THE SIDE AIR BAGS ON THE FRONT DRIVER'S SIDE DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/04/17*LJ CONSUMER STATED CAR HAS FAILED MECHANICALLY 7 DIFFERENT TIMES. DEALERSHIP COULD NOT LOCATE THE PROBLEM. CARS TRANSMISSION SLIPS OUT OF DRIVE INTO MANUAL WITHOUT IT SHOWING UP ON THE SHIFTERS LED SYMBOLS PANEL FORCING ONE TO MOVE OFF THE HIGHWAY AND PLACING THE CAR FROM DRIVE TO PARK AND THEN BACK INTO DRIVE BEFORE THE CAR WILL MOVE. DEALERSHIP SAYS THERE IS NOTHING WRONG WITH THE VEHICLE. UPDATED 9/5/18*JB

2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT LACK OF COMMUNICATION TO SCHEDULE AND REPAIR SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR (16V-249) AND LEFT FRONT BRAKE CALIPER (16V-168) RECALL NOTICES. *SMD

SAFETY CONCERN: THE ISSUE WITH THE 2016 JEEP GRAND CHEROKEE I LEASED IS THAT IT SLIPS OUT OF DRIVE AND INTO NEUTRAL WHILE THE CAR IS IN MOTION! THIS HAPPENS ON ITS OWN, WITHOUT MY TOUCHING THE GEAR SHIFT. WHEN IT SLIPS INTO NEUTRAL, THE GEAR SHIFT SAYS ITS STILL IN DRIVE. THREE TIMES I HAVE TAKEN MY CAR IN TO BE SERVICED FOR THIS PROBLEM TO THE DEALER SHIP I LEASED IT FROM AND EACH TIME THEY HAVE TOLD ME THAT THEIR DIAGNOSTIC TEST SHOWS THAT THERE IS NOTHING WRONG WITH IT, YET IT CONTINUES SLIPPING OUT OF DRIVE AND INTO NEUTRAL. I MOST RECENTLY TOOK THE CAR TO A DIFFERENT JEEP DEALERSHIP AND THEY ARE TELLING ME THE SAME THING. I HAVE CALLED FIAT CHRYSLER CORPORATION AND SPOKEN WITH GINA LEWIS FROM THEIR "JEEP RESOLUTION TEAM" AND THEY ARE NOT INTERESTED IN FIXING OR GETTING THE CAR OFF THE ROAD. THEY ONLY TELL ME THAT BECAUSE THEIR DIAGNOSTIC TESTS DON'T SHOW THAT THERE IS A PROBLEM, IT IS UNDOCUMENTED, THEREFORE I SHOULD PICK UP THE CAR AND DRIVE IT. I UNDERSTAND THE LEMON LAWS AND THAT PROBLEMS NEED TO BE DOCUMENTED BUT THIS IS POTENTIALLY A LIFE THREATENING SAFETY ISSUE AND I AM NOT WILLING TO DRIVE THE CAR AND WAIT FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY ACKNOWLEDGE THAT THERE IS A MAJOR TRANSMISSION ISSUE. AT THIS POINT I AM PROFOUNDLY FRUSTRATED WITH THE UNWILLINGNESS OF THE DEALER SHIPS AND FIAT CHRYSLER CORPORATION TO DO SOMETHING ABOUT THIS DANGEROUS CAR. IT SHOULD ALSO BE NOTED THAT THERE WAS A RECALL FOR SHIFT INTERLOCK SOLENOID IN THE BEGINNING OF 2016. I AM

I WAS TRYING TO PARK AND MY VEHICLE WOULD NOT GO INTO PARK. A SERVICE TRANSMISSION MESSAGE CAME ACROSS MY DASH BOARD. MY VEHICLE WAS STATIONARY HOWEVER IT WOULD NOT PARK NOR CUT OFF.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH ON A TWO LANE ROAD, THE VEHICLE WAS UNABLE TO DRIVE IN A STRAIGHT LINE. THE VEHICLE VEERED TO THE RIGHT OR LEFT ACROSS THE TWO LANE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED TO PERFORM THAT WAY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 01/06/17*LJ *TR

I ENTERED MY CAR , I DID HEAR A BOTTLE BREAKING NOISE BUT WASN'T SURE WHAT IT WAS. I GOT OUT OF THE CAR AGAIN TO CONVERSE WITH A FRIEND. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR, I HEARD THE SUNROOF SHADE MOVE LIKE WIND WAS ABOVE IT. I OPENED THE SHADE AND SAW A HOLE AND SHATTERED GLASS. I DROVE APPROXIMATELY A QUARTER MILE, BEFORE I PARKED AND HEARD THE NOISE AND SAW THE BROKEN GLASS.

I RECEIVED A RECALL FROM CHRYSLER/JEEP IN REGARD TO THE BRAKE/TRANSMISSION SHIFT INTERLOCK SOLENOID WHICH MAY HAVE AN INCORRECTLY CRIMPED ELECTRICAL CONNECTOR. THIS COULD LEAD TO THE TRANSITION GEAR BECOMING LOCKED IN PARK OR NEUTRAL POSITION AND CAUSE A CRASH WITHOUT WARNING. I RECEIVED THE RECALL IN JUNE 2016. JEEP OF WHITE PLAINS, NY TOLD ME THAT SERVICE DID NOT HAVE ENOUGH PARTS AND WOULD PLACE ME ON A WAITING LIST. IN AUGUST, I CONTACTED THEM AGAIN AND THEY EXPLAINED THAT IT WAS NOW A SOFTWARE ISSUE AND MY CAR WOULD ONLY REQUIRE A DOWNLOAD. WHEN I BROUGHT THE CAR IN ON 8/31, THEY TOLD ME THAT THEY COULD NOT SERVICE THE VEHICLE BECAUSE IT DOESNT REQUIRE A DOWNLOAD (I WAS GIVE THE WRONG INFO), THE PART IS NOT AVAILABLE AND I WILL HAVE TO BE PLACED ON A WAITING LIST AGAIN. WAITING OVER 3 MONTHS FOR A RECALL IS FAR FROM TIMELY.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE SUDDENLY STARTED WITHOUT THE STARTER KEY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.

THE BACKUP SYSTEM WAS FAULTY. 1. WHEN IN THE REVERSE MODE THE BACK UP CAMERA SENSES WHEN AN OBJECT IS CLOSE AND INITIATES THE BRACKS. 2. I PUT IN REVERSE AND CHECKED AROUND INCLUDING THE SCREEN AND STARTED TO BACK UP AND THE BRAKES JOLTED AND STOPPED THE JEEP WHEN THERE WAS NOTHING IN SITE TO INDICATED ANY THING THERE. IT JOLTED ME AND I HAVE A SPINAL CONDITION AND IT HURT. I DID IT AGAIN TO SEE IF IT WAS A FLUK AND IT DID IT AGAIN. I PICKED MY WIFE UP AND WE WENT TO THE DEALER WHICH WE PAID CASH FOR IT ONLY 2 WEEKS EARLIER AND THE SALES TESTED AND IT DID THE SAME THING, WIFE WAS IN THE JEEP AND IT JOLTED HER AND SHE ALSO AS A SPINAL INJURY AND HAD JUST GOTTEN A SPINAL INJECTION. THEN THE OWNER OF THE DEALERSHIP DISCONNECTED THE BACK UPS SYSTEM AND MADE AN APPOINTMENT WITHE SERVICE IN 2 WEEKS. I THINK THEY SHOULD TAKE IT BACK AS A LEMON AND REIMBURSE ME THE FULL AMOUNT. ? DAMAGE TO THE BREAKS AND QUESTIONABLE INJURY TO US.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE MOMENTS LATER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING FROM THE DRIVEWAY, THE VEHICLE ACCELERATED AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 211. ....UPDATED 09/19/16 *BF *TR

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

WE PURCHASED A 2016 JEEP GRAND CHEROKEE ON JULY 25TH AT CROWN CHRYSLER OF DUBLIN, OHIO. DURING THE TEST DRIVE, THE CAR FAILED TO PUSH START. AFTER IT STARTED THE SALESPERSON ADVISED HE'D HAVE IT LOOKED AT, DIAGNOSED, AND FIXED BEFORE PURCHASE.TWO DAYS LATER THE CHECK ENGINE LIGHT BEGAN APPEARING. AFTER 3 CYCLES OF STARTING AND STOPPING THE VEHICLE THE LIGHT DID NOT GO OFF. I STOPPED INTO THE DEALERSHIP ON SATURDAY MORNING AND AFTER WAITING FOR 47 MINUTES THE SERVICE MANAGER WAS ABLE TO PLUG IN A COMPUTER AND DETERMINE THERE WAS AN EMISSIONS LEAK.THE EARLIEST APPT WAS THE FOLLOWING FRIDAY. ON SUNDAY, AFTER FILLING THE TANK WITH GAS, IT FAILED TO PUSH START AFTER 11 ATTEMPTS WHICH INDICATES THAT THE SALESPERSON FAILED TO HAVE IT LOOKED AT, DIAGNOSED, AND FIXED AS PROMISED PRIOR TO THE SALE. I WAS GIVEN A LOANER ON MONDAY AND FOUND THIS WEBSITE, PLUGGED IN THE VIN AND NOTICED THERE WAS A RECALL (S28) FOR IT! I ADVISED THE DEALER TO HAVE IT FIXED. THE DEALER STATED "YOUR VEHICLE WASN'T MADE WITHIN THE TIME FRAME FOR THAT RECALL SO IT ISN'T NECESSARY" I CALLED CHRYSLER CUST SERVICE AND THEY ADVISED THAT IT MOST CERTAINLY WAS AND IS MANDATED TO BE REPAIRED. THIS ENTIRE SITUATION IS UNSETTLING TO SAY THE LEAST. WE'VE HAD THIS VEHICLE FOR LESS THAN 10 DAYS AND THERE IS LITTLE FAITH IN THE PERFORMANCE OF THIS BRAND NEW VEHICLE AND ZERO TRUST THAT THE DEALERSHIP WILL DO THE NEEDFUL IN DIAGNOSING, FIXING, AND AT THE VERY LEAST COMPLETING A MANDATED RECALL (S28) I FEAR THAT THIS VEHICLE

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A HILL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TIME THE VEHICLE WAS DRIVEN DOWN HILL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,100.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY AND INCREASED IN RPMS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. UPDATED 09/29/16*LJ

THE WIDE SCREEN RADIO IS NOT SECURE ENOUGH TO PREVENT THIEF. THIEVES BREAK OUT LEFT PASSENGER REAR DOOR WINDOW, CLIMB IN AND IN TWO MINUTES STEAL THE RADIO. MORE SECURITY NEEDS TO BE IN PLACE ON THI RADIO.

THE VEHICLE LOST ALL ACCELERATION...ON A HIGHWAY...IN A TUNNEL...SURROUNDED BY LARGE TRUCKS. THE VEHICLE COASTED OUT OF THE TUNNEL AND MADE IT TO THE NEAREST SIDING. NO BUTTONS WERE PUSHED AND THE CONTROLS WHERE NOT TOUCHED. BOTH HANDS WERE ON THE WHEEL DURING THE TRIP THROUGH THE TUNNEL. ONCE PULLED OVER, IT WAS DISCOVERED THAT THE ENGINE WAS ON, BUT DID NOT RESPOND TO THE PEDAL. TURNING OFF AND RESTARTING THE VEHICLE ALLOWED THE PEDAL TO FUNCTION AGAIN. THIS WAS PURCHASED BRAND NEW ONLY TWO AND HALF WEEKS PRIOR. THIS VEHICLE WAS BROUGHT TO TWO DEALERS AND HAS BEEN WITH THEM FOR THE PAST TWO WEEKS. THE PROBLEM CAN NOT BE DIAGNOSED, SO NO REPAIR WAS COMPLETED BY CHRYSLER. I EXPECT THIS DANGEROUS EVENT TO REOCCUR. I DO NOT FEEL SAFE IN THIS PARTICULAR VEHICLE AND WILL NOT DRIVE IT. CHRYSLER HAS ONLY OFFERED WORDS OF CONSOLATION.

ON 3 SEPARATE OCCASIONS (SO FAR), OCCURRING WHEN THE VEHICLE HAD AROUND 200, 300, AND 900 MILES ON IT, I TRIED TO ACCELERATE AFTER A STOP BUT THE VEHICLE STRUGGLED TO MOVE BEYOND MAYBE 15-20 MPH. EACH TIME, THE ENGINE LOUDLY ROARED AND REVVED, AND, UPON GLANCING AT THE DASHBOARD, I SAW VERY HIGH RPM, NEAR THE REDLINE. EACH TIME, I WAS IN TRAFFIC WITH VEHICLES BEHIND ME, BUT FORTUNATELY (WITH USE OF MY EMERGENCY FLASHERS) I AVOIDED A COLLISION. IN THE 2ND EPISODE, I WAS ON THE ON RAMP TO AN EXPRESSWAY IN DOWNTOWN SEATTLE. IN TWO OF THE EPISODES, I PULLED OFF THE ROAD TO DROP THE RPM TO IDLE, JIGGLED THE SHIFTER, AND WHEN I MOVED FORWARD AGAIN, THE TRANSMISSION SEEMED TO FUNCTION NORMALLY. IN THE ABOVE EXPRESSWAY EPISODE, I LET OFF THE GAS PEDAL AND DID THE SAME WITH THE SHIFTER (ON THE FLY) AND SOMEHOW THE RPM DROPPED AND THE TRANSMISSION BEGAN TO RESPOND AGAIN. AFTER THE 1ST EPISODE OCCURRED, I HAVE BEEN EXTRA CAREFUL TO MAKE SURE THE SHIFTER IS SEATED IN DRIVE WHEN I BEGIN TO MOVE FORWARD, PLUS I DON'T TOUCH IT WHILE DRIVING, SO I DON'T BELIEVE THE SHIFTER POSITION IS THE PROBLEM. I HAVE SPECULATED THAT THE TRANSMISSION TOGGLES BETWEEN DRIVE AND NEUTRAL, BUT I THINK IT'S MORE LIKELY THAT THE TRANSMISSION GETS STUCK IN 1ST GEAR, WITH INABILITY TO PROGRESS TO HIGHER GEARS. IN AT LEAST THE LAST INCIDENT, THE VEHICLE HAD JUST RESTARTED DUE TO ACTIVATION OF THE ELECTRONIC STOP-START SYSTEM (ESS), SO IT'S POSSIBLE THAT IS INVOLVED. I TALKED WITH JEEP CUSTOMER SERVICE AND WILL BRIN

I PURCHASED A NEW JEEP CHEROKEE SUMMIT VIN # [XXX] , BE ADVISED THE CAR CANNOT BE REGISTERED, AND IS IN RECALL . THE DEALERSHIP STOPPED RETURNING PHONE CALLS ,AND CANNOT BE REACHED . I BELIEVE THERE IS SOME TYPE OF FRAUD ONGOING, IF THIS CANNOT BE RECTIFIED IMMEDIATELY , I AM LEFT WITH NO OTHER RECOURSE THAN TO NOTIFY THE POLICE , AND GET MY ATTORNEY'S INVOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.