2016 Jeep Grand Cherokee complaints

ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT

TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.

WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.

THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.

CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.

THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS

WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD VIOLENTLY SHIFT FROM FIRST TO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, (781) 581-6000) WHERE THE COMPUTER WAS REPROGRAMMED AND THE SOLENOID WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 11,420.

2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.

MY SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. I WAS GOING ABOUT 65 AND THERE WERE NO OTHER VEHICLES AROUND ME. THERE WAS NOTHING THAT COULD HAVE FLOWN OFF THE CAR. IT EXPLODED OUT OF THIN AIR.

I HAVE A BRAND NEW LEASE AND MY ALTERNATOR HAS TO BE REPLACED. THE BATTERY IS NOT BEING CHARGED, THE DOME LIGHTS AND HEADLIGHTS DIM INTERMITTENTLY WHILE DRIVING OR PARKED. THE CAR HAS ALSO STOPPED WHILE DRIVING IN THE MIDDLE OF TRAFFIC AND MAGICALLY TOOK OFF AFTER A FEW SECONDS WHILE I WAS MAKING A LEFT TURN UNTO THE FREEWAY IN THE MIDDLE OF A MAJOR INTERSECTION.

SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL

I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.

CAR WAS PURCHASED AS A CERTIFIED PRE-OWNED ON FEB. 2018 IN PREPARATION FOR OUR RETIREMENT VACATION. WE DROVE IT LOCALLY FOR A COUPLE OF MONTHS AND THEN SET OUT CROSS COUNTRY ON MAY 15TH. WE DROVE TO MASSACHUSETTS WITHOUT INCIDENT, THEN HEADED BACK WEST NEAR THE END OF JUNE. NO PROBLEMS UNTIL WE REACHED IDAHO, WHERE IT STARTED VI RATING AND MAKING CLUNKING G NOISES FROM THE REAR. WE BROUGHT IT IN TO ROGERS DODGE IN LEWISTON. THEIR SERVICE ADVISOR TEST-DRIVE IT AND SAID, YOU CAN'T DRIVE THIS CAR, IT'S UNSAFE!" THEY REMOVED THE REAR DRIVESHAFT AND DROVE IT AGAIN, NOTING THAT THE VIBRATION AND CLUNKING WERE GONE. THE CONCLUSION BEING THAT THE REAR DRIVESHAFT WAS BAD. THEY ATTEMPTED TO ORDER ONE BUT FOUND OUT DRIVESHAFTS WERE ON NATIONAL BACK/ORDER. THIS MADE ME SUSPICIOUS. THEY FINALLY FOUND ONE AND HAD IT INSTALLED ABOUT 1&1/2 WEEKS LATER. WE DROVE HOME. A WEEK OR SO AFTER THAT WE DROVE TO CALIFORNIA TO VISIT FAMILY. WE HAD ACCUMULATED ABOUT 2000MI SINCE THE NEW DRIVESHAFT WAS INSTALLED, WHEN IT STARTED CLUNKING AGAIN. WE BROUGHT IT IN TO LAKE ELSINORE CDJR AND THEY DIAGNOSED ANOTHER BAD DRIVESHAFT. THEY SUBMITTED IT TO CHRYSLER FOR WARRANTY REPAIR BUT CHRYSLER DECIDED THAT THE REPAIR IN IDAHO MUST HAVE BEEN DONE INCORRECTLY, THEREFORE NO WARRANTY. I OBJECTED TO THIS. ONCE AGAIN, THERE WAS A NATIONAL BACK ORDER ON THE DRIVESHAFTS. THIS TIME IT TOOK TWO WEEKS TO OBTAIN ONE. WHEN THEY INSTALLED IT, IT BROKE WHILE THEIR MECHANIC WAS TEST-DRIVING THE CAR. FROM THERE, THE DEALERSHIP

VEHICLE EXPERIENCES INTERMITTENT STALLING ISSUE WHEN COMING TO A STOP FROM SLOW SPEEDS. WHEN EXPERIENCED, ENGINE DIES AND DASH ILLUMINATES SHIFT TO PARK. UPON SHIFTING CAR TO PARK AND RESTARTING CAR RESUMES NORMAL OPERATION. ISSUE BROUGHT TO RUSSEL WESTBROOK DEALER IN VAN NUYS CA UPON FIRST OCCURRENCE AND WAS RUN THROUGH DIAGNOSTICS. NO ISSUE CODES WERE REPORTED BY DEALERSHIP. ISSUE HAS NOW OCCURRED 5 TIMES.

WAS DRIVING UP AN ENTRANCE RAMP TO GET ON A BUSY HIGHWAY AND ALL OF A SUDDEN THE CAR MADE A REVVING SOUND AND A POP. WASN'T SURE WHAT HAPPENED SO TRIED TO GO AND CAR WOULD NOT GO OVER 15MPH. WE PUT THE HAZARD LIGHTS ON AND MOVE IT OFF TO THE SIDE. WHEN WE STEPPED OUT OF THE VEHICLE THERE WAS A WEIRD SMELL AND FLUID WAS LEAKING OUT OF THE BOTTOM. WE HAD TO DRIVE 15MPH TO GET HOME BECAUSE IT WOULD NOT GO OUT OF FIRST GEAR. TOWED THE CAR TO THE DEALERSHIP TO BE CHECKED OUT. TOOK THE DEALERSHIP FOUR DAYS TO LOOK AT IT AND COMES BACK AND SAYS IT NEEDS A NEW TRANSMISSION WE WILL PAY $2 GRAND AND YOU WILL NEED TO PAY $4 GRAND. I HAVE ONLY HAD THIS VEHICLE FOR TWO YEARS AND IT IS ONLY 7,000 MILES OVER WARRANTY. THEY NEVER CONTACTED FIAT/CHRYSLER SO WE HAD TO CALL THEM. WE CURRENTLY HAVE A CASE WITH THEM BUT THEY ARE TRYING EVERYTHING TO GET OUT OF OWNING UP TO HAVING A TRANSMISSION PROBLEM. IT HAS BEEN AT THE DEALERSHIP FOR TWO WEEKS AND WE WERE NEVER GIVEN A LOANER CAR. IF THIS WOULD HAVE HAPPENED AFTER WE WERE ALREADY ON THE FREEWAY WE COULD HAVE BEEN SLAMMED INTO FROM BEHIND. IT COULD HAVE BEEN A MAJOR WRECK WITH INJURIES. ALL FIAT/CHRYSLER IS WORRIED ABOUT IS OUR OIL CHANGE RECORDS BECAUSE WE DO IT OURSELVES INSTEAD OF PAYING THEM TO DO IT. OIL CHANGES HAVE ABSOLUTELY NOTHING TO DO WITH THE TRANSMISSION GOING OUT. THERE WAS NO WARNING OR ANYTHING.

2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT WAITED A FEW SECONDS BEFORE RESTARTING THE VEHICLE. ONCE RESTARTED, MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALFA ROMEO OF MANHATTAN (212-765-6634, 629 W 54TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE MIDDLE OF A BUSY INTERSECTION, THE MESSAGE "SHIFT TO PARK" SUDDENLY DISPLAYED AND THE VEHICLE WOULD NOT DRIVE. AFTER SEVERAL MINUTES, THE DRIVER WAS ABLE TO SHUT THE VEHICLE OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. GANLEY JEEP (161 W. GARFIELD RD., AURORA, OH) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,966.

THE VEHICLE STALLED WHILE DRIVING AT A LOW SPEED ENTERING A HIGHWAY THAT WAS BACKED-UP.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.

LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.

IT WAS PARKED IN THE NERO ELLIE, I WAS IN A HURRY AND COULD NOT GET THE VEHICLE IN PARK SO I PUT IT INTO NEUTRAL, WENT AROUND BACK OPEN THE REAR GATE DOOR, THEN CLOSED IT, THEN AS I WENT TO GET BACK INTO THE JEEP AND OPEN THE DOOR TOUCHED THE STEERING WHEEL THE VEHICLE STARTED TO MOVE AND I FELL TO THE GROUND PINNED BETWEEN A GARAGE AND THE DOOR. AFTER THE VEHICLE HAD MOVED BY ME, RUNNING OVER MY RIGHT SHOE, IT HIT A BUILDING, AND THEN I WAS ABLE TO SWING MY RIGHT LEG INTO THE COMPARTMENT AND PUT ON THE EMERGENCY BRAKE. THE VEHICLE STOPPED AND TO MY AMAZEMENT THE SHIFTER LEVER WAS IN DRIVE. NORMALLY ON THIS VEHICLE IF YOU PUT IT IN NEUTRAL AND GET OUT, YOU MUST PRESS THE BREAK AND HIT START TO SHIFT IT INTO GEAR. I CAME WITHIN ABOUT ONE SECOND OF DYING BY BEING CRUSHED BETWEEN THE GARAGE IN THE WHEELS. AT 64 I AM SERIOUSLY HURTING TONIGHT. IN READING ON THE WEB I SEE I AM NOT ALONE IN THIS OCCURRENCE, PLEASE DO SOMETHING IN THE WAY OF A RECALL AS I WOULD HATE TO SEE ANYONE HURT LIKE I WAS. THANK YOU.

DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018

THE TRANSMISSION HESITATES FROM STOP BEFORE CONNECTING. EVERY TIME I SLOW DOWN TO STOP, THE TRANSMISSION SEEMS TO DO A DOUBLE DOWNSHIFT AND IT FEELS LIKE I AM GETTING HIT FROM BEHIND. ALSO, AT TIMES, THERE IS A LOUD CLUNKING SOUND WHEN ON AN INCLINE AND PUTTING VEHICLE INTO REVERSE. IT HAS CONTINUALLY GOTTEN WORSE OVER THE COURSE OF 1 YEAR. I TOOK IT FOR SERVICE AND WAS TOLD THERE WAS NOTHING WRONG, BUT THEY UPDATED THE COMPUTER. NOW, THE PROBLEM IS EVEN WORSE. I AM TAKING IT BACK TODAY TO HAVE IT REEVALUATED.

MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB

THE AUTOMATIC ENGINE OFF IS A HAZARD, I TRIED TO PULL OUT IN TRAFFIC THE VEHICLE STALLED TO GO, WHEN IT DID FINALLY GO, IT WAS TOO LATE, BUT IT JERKED INTO MOTION AND THEN STALLED AGAIN ONCE I STEPPED ON THE BREAK, THIS PLACED ME IN A VERY BAD SPOT. IT TOOK A FULL RESTART TO GET MY CAR STARTED AGAIN. THIS IS SO DANGERS! I TRIED TO REMEMBER TO TURN IT OFF WHEN I GET IN HOWEVER THIS IS A NEW CAR FOR ME SO I DON'T ALWAYS REMEMBER UNTIL IT GOES INTO IT SLEEP MODE. THIS FEATURE SHOULD BE REPLACED WITH SOMETHING MORE RELIABLE OR PERMANENTLY DISABLED. I PLAN TO HAVE IT LOOK AT WHEN I GO FOR MY OIL CHANGED. THE STALL HAS HAPPEN TWICE NOW.

AS I EXITED OFF THE PARKWAY I CAME TO A RED TRAFFIC LIGHT ON THE EXIT RAMP. WHEN THE LIGHT TURNED GREEN, MY CAR WOULD NOT ACCELERATE. THE ENGINE LIGHT CAME ON, AND THEN IT WOULD NOT EVEN LET ME SHIFT GEARS. THE LIGHTS AND WINDOWS WORKED, BUT THE ENGINE AND THE HEAT DID NOT. THIS EXACT SAME THING HAPPENED TO ME THREE MONTHS AGO (SAME SCENARIO, CAR STALLED AFTER THE FIRST TRAFFIC LIGHT COMING OFF THE PARKWAY, ENGINE LIGHT CAME ON, ETC. EVERYTHING EXACTLY THE SAME) , AND AT THAT TIME THE DEALER SAID THAT A COMPUTER ERROR SHOWED THAT IT WAS THE ALTERNATE BATTERY THAT DIED SO THEY REPLACED IT. BUT THIS LAST TIME, THEY TOLD ME THAT THERE WAS NO "COMPUTER ERROR" AND THEY GOT THE CAR TO ACCELERATE SO THERE WAS NOTHING THAT THEY COULD FIX. I BEGGED THEM TO CALL THE MANUFACTURER OR TO IGNORE THE FACT THAT THERE WAS NO COMPUTER ERROR (SUPPOSE THE COMPUTER WAS WRONG?) BUT THEY DENIED ME AND WERE ADAMANT THAT WITHOUT A COMPUTER ERROR CODE THERE WAS NOTHING THEY COULD DO AND THEY WOULD NOT CALL ANYONE. IN BOTH INSTANCES, I WAS ON A MAJOR ROAD WITH A CURVE/OFFRAMP AND IT WAS EXTREMELY DANGEROUS SINCE EVEN WITH MY HAZARDS ON, CARS WERE SEEING ME TOO LATE AND ALMOST HITTING ME.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "START, STOP, DISABLE" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BYERS CHRYSLER JEEP DODGE RAM IN COLUMBUS, OHIO WHERE THE FREQUENCY CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. THE VIN WAS NOT AVAILABLE.

6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.

MY 2016 JEEP GRAND CHEROKEE WERE THE AIR BAG NEXT TO DOOR AND FRONT WINDOWS HAS A LARGE BLIND SPOT. THIS IS NOT SAFE FOR MAKING RIGHT TURNS OR PEOPLE WHO CROSS FROM MY RIGHT OR FOR THE MATTER LEFT TURNS CAN CREATE THIS BLINDS TURNS WHERE SECONDS MATTER IN DRIVING. I AM NOT SURE WHAT CAN BE DONE ABOUT IT AT THIS POINT BUT THIS JUST HAVE BEEN NOTICED BEFORE PRODUCTION. I HAVE OWNED 3 JEEPS BUT THE LIABILITY OF THIS MAKE ME WORRY ON MY NEXT PURCHASE.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. AFTER THE BRAKE PEDAL WAS DEPRESSED, THE PLASTIC COVERING THE BRAKE PEDAL DETACHED, WHICH RESULTED IN THE CONTACT DEPRESSING THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO THE NEIGHBOR'S GARAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. MCKINNEY DODGE CHRYSLER JEEP RAM AND MAZDA (4574 CALHOUN MEMORIAL HWY, EASLEY, SC) COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WOULD HAVE TO GO THROUGH HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE SUDENTLY LOSTPOWER WHILE TRAVELING 45 MPH, TAC WENT TO 800 RPM,VEHICLE TRAVELED .5 MILES AT 10 MPH AND WOULD NOT RESPOND TO GAS PEDAL PRESSURE VEHICLE SUDDENTLY RETURNED TO ROAD SPEED. DASH BOARD INFO SAYS VEHICLE WILL NOT OPERATE IN AUTO BECAUSE BATTERY IS CHARGING THIS ACTION MAY BE RELATED TO PROBLEM T75

WHILE DRIVING I HEARD A CRUNCHY NOISE, I STOPPED THE VEHICLE AND HAD TROUBLE TO TURN IT BACK ON, AFTER A FEW TRIES THE VEHICLE TURNED ON. I DROVE ABOUT 3 MILES AND CHECK ENGINE POPS OUT, I WAS ON THE WAY TO A DEALER TO FIND OUT WHAT IS GOING ON ... MY VEHICLE LOST POWER, THE ENGINE TURNED OFF AND THE SERVICE ELECTRONIC THROTTLE CONTROL POPS ON AND LOCKED A TRANSMISSION. CALLED JEEP SERVICE WITHOUT DIAGNOSIS THEY TOLD ME BAD FUEL. CALLED ROAD ASSISTANCE TO TOW MY VEHICLE. THE GUY WASN'T ABLE TO CHANGE SHIFT TO NEUTRAL AND MY VEHICLE WAS DRAGGED. THIS WAS HAPPENED ON INTERSTATE 80, DANGEROUS SITUATION. MY VEHICLE IS ONLY 10 MONTHS OLD AND HAS A TWO WARRANTIES AND NOTHING IS COVERED JEEP SERVICE PROVIDE WITH THREE CODES .P016F-00, P0087-00, P11EOC-00, THE THIRD ONE IS NOT WORKING ONE

MY 2016 JEEP GRAND CHEROKEE PULLS TO LEFT EXTREMELY HARD ON HIGHWAY SPEEDS TO THE POINT MY VEHICLE WILL TURN ON ITS OWN ON THE HIGHWAY AND I HAVE TO ADJUST THE STEERING WHEEL CONSTANTLY TO THE RIGHT TO AVOID HITTING INTO A WALL OR OTHER OBJECT TURNING MY CAR INTO A DEATH TRAP. IT HAS BEEN INTO JEEP 5 TIMES AND THE PROBLEM HAS STILL NOT BEEN FIXED.

THIS VEHICLE HAS A START/STOP "FEATURE" THAT SHUTS THE ENGINE OFF WHEN STOPPING AT A STOP LIGHT AND RESTARTS WHEN FOOT TAKEN OFF BRAKE. IT HAS A DELAY OF A COUPLE OF SECONDS TO RESTART THE ENGINE, DURING WHICH TIME THE VEHICLE CANNOT BE DRIVEN. THE SYSTEM CAN BE TURNED OFF WITH A SWITCH IN THE VEHICLE, BUT IT HAS TO BE DONE EVERY TIME THE CAR IS STARTED - IF THE DRIVER REMEMBERS. THE SYSTEM IS WORKING CORRECTLY, HOWEVER I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIME BECAUSE THE SYSTEM IS SLOW TO REACT. IT IS A MAJOR ISSUE IF YOU ARE IN AN INTERSECTION ATTEMPTING TO MAKE A LEFT TURN - THE DELAY HAS ALMOST GOTTEN US KILLED TWICE (NO ACTUAL ACCIDENT - YET). I WAS TOLD BY OUR JEEP DEALER, AND HAVE READ ONLINE, THAT THERE IS NO WAY TO PERMANENTLY BYPASS THIS FEATURE FOR THE SAFETY OF THE DRIVER. I BELIEVE THERE SHOULD BE AN OPTION ON THESE VEHICLES TO TURN THIS FEATURE OFF PERMANENTLY SO THAT IT WILL STAY TURNED OFF THE NEXT TIME THE CAR IS STARTED.

WHILE DRIVING 30MPH ALONG WITH MODERATE TRAFFIC IN THE LEFT LANE OF THE MAIN ROAD IN A 25MPH ZONE AT 2:30PM ON A DRY 60 DEGREE DAY, THE LIGHT AT AN INTERSECTION TURNED RED AND TRAFFIC WAS STOPPING. AS MY DAUGHTER PRESSED ON THE BRAKES TO STOP THE CAR, THE CAR WAS NOT STOPPING. SHE SLAMMED ON THE BRAKES 2 TIMES AND BY THE TIME SHE SLAMMED ON THE BRAKES THE THIRD TIME, THE CAR CRASHED INTO THE CAR IN FRONT OF HER. THE CAR SHE CRASHED INTO FULL FORCE AT 30MPH CRASHED INTO THE TRUCK IN FRONT OF HER AND THEN PUSHED INTO THE CENTER TURNING LANE AND MY DAUGHTER'S CAR THEN CRASHED INTO THE NEXT VEHICLE WHICH WAS A BOX TRUCK WITH A METAL BAR ACROSS ITS BACK. NO AIR BAGS DEPLOYED. MY DAUGHTER WAS TRAPPED IN HER CAR BUT EVENTUALLY FOUND A WAY TO GET OUT. THE CAR WAS TOTALED.

VEHICLE ENGINE QUITS SUDDENLY AND WITHOUT WARNING ON HIGHWAY. DRIVER WAS TRAVELING APPROX 65 AT TIME OF INCIDENT. UNABLE TO RESTART.(FIRST INCIDENT- 6.30.17 EST. ODOMETER 24 K MILES . SECOND INCIDENT ON 7.21.17 VEHICLE NO START AFTER DEALER FINISHED WORK. THIRD INCIDENT, 10.24.17 ENGINE AGAIN QUIT WITHOUT WARNING ON CITY ROADWAY-50 MPH SPEEDS.ODOMETER READING AT 27,800 MILES TOWED TO DEALER. 10-29.17 DEALER REPORTED FUEL PUMP HAD FAILED AND SPREAD METAL THROUGHOUT SYSTEM. NEEDS NEW INJECTORS, FUEL PUMP. TO DATE DO NOT HAVE BACK FOR USE. MORE THAN 30 DAYS WITHOUT USE OF VEHICLE IN FIRST YEAR OF OWNERSHIP. VEHICLE PURCHASED NEW FROM JEEP, CHRYSTLER, DODGE DEALER IN CENTRAL CALIFORNIA.

WHEN MAKING A SUDDEN STOP, THE PASSENGER SIDE SEAT BELT DID NOT LOCK THE PASSENGER INTO PLACE. THE DRIVER'S SIDE DID. THIS WAS TAKEN INTO THE JEEP DEALER, WHERE I WAS TOLD THIS IS CORRECT OPERATION. THE CORRECT PROCEDURE TO MAKE IT LOCK IS TO PULL THE BELT OUT ALL THE WAY, THEN LET IT BACK IN. THIS PROCEDURE DOES WORKONMY VEHICLE. THE OWNER'S MANUAL SEEMS TO SAY THAT THE SEATBELTS ALL WORK AUTOMATICALLY IN CASE OF A SUDDENT STOP. BUT I WAS GIVEN A DOCUMENT BY THE REPAIR SHOP THAT EXPLAINS THE "CORRECT" PROCEDURE. I CAN'T IMAGINE THAT THIS ISCONSIDERED A SAFE SEAT/SHOLDER BELT DESIGN. I ASSUME ALMOST EVERY JEEP OWNER IS USING THE BELTS PER THE MANUAL, AND IS UNSAFE.

I OWN A 2016 JEEP GRAND CHEROKEE SUMMIT 4X4 SUV WHICH WAS MANUFACTURED AND MARKETED BY FCA UA LLC AS BEING A RECREATIONAL TOWING (I.E. BEHIND MOTORHOME) COMPLIANT VEHICLE. WHEN TOWING OF THE SUBJECT VEHICLE BEHIND MY MOTORHOME AT LOW SPEEDS I HAVE EXPERIENCED PERIODS OF THE VIOLENT LOSS OF CONTROL IN THE FORM OF UNCONTROLLED STEERING OF THE VEHICLE'S FRONT WHEELS WHICH POSE A SIGNIFICANT SAFETY RISK TO BOTH THE VEHICLE, MOTORHOME AND PUBLIC SAFETY. IN SUCH EVENTS, I HAVE BEEN FORCED TO STOP IN TRAFFIC, INSPECT THE VEHICLE AND MOTORHOME, THEN PULL OFF THE ROAD TO A SAFE LOCATION WHERE FURTHER INSPECTION CAN BE UNDERTAKEN. THE CONDITIONS DESCRIBED ABOVE HAVE OCCURRED WHEN THE VEHICLE WAS PROPERLY PREPARED FOR TOWING AND FOLLOWING THE SPECIFIC GUIDELINES SUPPLIED WITH THE VEHICLE IN THE FCA VEHICLE OPERATOR/OWNER'S MANUAL PAGES 593-601. FCA HAS ADVISED THAT IS HAS INSUFFICIENT EVIDENCE IN THE FORM OF CONSUMER COMPLAINTS TO SUPPORT FURTHER INVESTIGATION, ENGINEERING AND ISSUANCES OF A SOLUTION FOR SUCH VEHICLE OWNERS. NUMEROUS OTHER OWNERS WHO OWN AND RECREATIONALLY TOW THE SAME VEHICLE ARE EXPERIENCING THE STATED PROBLEM WHICH IS NOT CURRENTLY BEING INVESTIGATED PROPERLY BY FCA US LLC. EVIDENCE OF SUCH CAN BE FOUND ON-LINE PUBLICATIONS AND PUBLIC-FORUMS SUCH AS THE FAMILY-MOTOR-COACH ASSOCIATION (FMCA) AND IRV2 FORUMS. FCA US LLC HAS PREVIOUSLY ADDRESSED A SIMILAR PROBLEM RELATING TO UNCONTROLLED TOWING WITH THEIR JEEP CHEROKEE MODEL BUT TO DATE, PRESENT NO EVIDENCE TO OWNERS OF

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE ECO INDICATOR SUDDENLY ILLUMINATED. THE DRIVER STOPPED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION WAS STUCK IN THE DRIVE POSITION AND COULD NOT BE SWITCHED TO THE PARK POSITION. THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BUILDING. THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO COLE MOTORS IN BLUE FIELD, WV, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000. UPDATED 11/03/17*LJ *TT CONSUMER STATED CAR RAN AWAY EMERGENCY BRAKE AND FOOT BRAKE WAS ON UPDATED 7/18/18*JB

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE GARY MILLER CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 5746 PEACH ST, ERIE, PA 16509; WHERE IT WAS DIAGNOSED THAT THE ENTIRE DASHBOARD AND THE TRANSPONDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES AT DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE SAME DEALER 5 DIFFERENT TIMES. THE CONTACT STATED THAT THE DEALER WAS NOT CERTAIN OF THE FAILURE. THE CONTACT STATED THAT ON ANOTHER OCCASION IN THE PARKING LOT, THE CONTACT STARTED THE VEHICLE AND NOTICED THAT THE ENTIRE INSTRUMENT PANEL WAS BLANK AND FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS MADE AWARE OF THE FAILURE. A CASE NUMBER: 32190224 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

DEATH WOBBLE WHEN BEING TOWED THE DEALER IS NO HELP ON THIS PROBLEM BECAUSE THEY DO NOT HAVE A SERVICE BULLETIN ON THE 2016 JEEP GRAND CHEROKEE, BUT THERE ON 2014 AND 2015 CHEROKEE. I NEED TO GET JEEP TO FIX THIS PROBLEM. 2016 IS FIRST YEAR FOR GRAND CHEROKEE TO HAVE ELECTRONIC STEERING WHICH WAS THE CAUSE OF THE SAME THING HAPPENING. 2014 - 2015 JEEP FIXED IT WITH A NEW HARNESS ADAPTER THAT SEND POWER TO THE STEERING WITH THE IGNITION OFF. JEEP SAID WHEN ENOUGH PEOPLE COMPLAIN WE THEN MAY COME UP WITH A SIMILAR FIX". ONLY HAS HAPPENED TO A FEW GRAND CHEROKEES. THIS OF COURSE IS NOT ACCEPTABLE TO ME. THIS IS BAD AND NEED TO BE ADDRESS ASAP. THIS COULD CAUSE A CRASH AND SOMEONE COULD GET KILLED. WHEN THE JEEP IS BEING TOWED AND YOU HIT BUMP WHILE TURNING IT STARTS WOBBLING FROM SIDE TO SIDE SO BAD IT WILL CAUSE YOU TO NOT BE ABLE TO CONTROL THE TOWING VEHICLE. ONCE YOU STOP AND THEN TAKE OF IT STOPS WOBBLING.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BILL CRAFT CHRYSLER, JEEP, DODGE, RAM, 2639 LAKESIDE DRIVE, LYNCHBURG, 24501), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER ADDED OIL TO THE VEHICLE AND THE VEHICLE STARTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,400.

VEHICLE HAS BIZARRE SOFTWARE OR ELECTRICAL PROBLEMS WHICH RESULT IN IT STALLING UNPREDICTABLY. THERE IS AN AUDIBLE "POP" SOUND FROM THE SPEAKERS AND THE DISPLAY FLASHES OVER WHITE AND THE VEHICLE STALLS. IT CAN BE RESTARTED BUT THE PROBLEM RECURS. MY JEEP DEALER DID NOT DIAGNOSE THE PROBLEM.

WHEN I BRAKED FOR PEDESTRIANS, THE AUTO STOP FEATURE TURNED OFF ENGINE AS I ENTERED A SLOPED PARKING SPACE. AFTER PEDESTRIANS CLEARED, I DEPRESSED THE ACCELERATOR. WHEN THE ENGINE EVENTUALLY RESTARTED, THE CAR SURGED FORWARD AND HIT A WALL AT THE END OF THE PARKING SPACE---DAMAGING THE BUMPER.