2015 Jeep Grand Cherokee complaints

The contact's mother owns a 2015 Jeep Grand Cherokee. The contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. The contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. The contact took the vehicle to a dealer and was given an estimate for a diagnostic test. The contact then replaced the battery after the vehicle failed to start up as needed. A few months after the replacement, the battery failed again. The vehicle was then towed back to the dealer where they linked the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the vehicle was not included in the recall. The contact was also informed that the parts to fix the vehicle were on backorder. The manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. The vehicle had yet to be repaired. The failure mileage was unknown.

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HIGH PRESSURE FUEL PUMP SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL HAD NO REMEDY AND WAS UNSAFE TO DRIVE. THE CONSUMER PURCHASED A NEW VEHICLE, 2022 COMPASS. THE CONSUMER TOOK A LOSS DUE TO THE RECALL OF THE FUEL PUMP ON THE JEEP AND REQUESTED TO BE REIMBURSED.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.

The Active Headrest on this 2015 Jeep deployed at random. There was no accident or other event to cause this deployment. The deployment launched the headrest forward making the headrest strike the drivers head. Upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. Dangerous! Forums abuzz with this known issue. Needs recalled IMO.

The passenger side active headrest restraint spontaneously engaged and will not reset. I was a passenger when it happened and it struck me in the back of the head. I’ve noticed many others with my year, make and model of vehicle have had similar issues, but Jeep is not wanting to accept there is a manufacturing default. Luckily it wasn’t my drivers side headrest. But it could be next time and potentially while I’m driving. There were no warnings prior and it’s extremely rare that anyone rides in that seat.

2015 Jeep Grand Cherokee Summit passenger-side headrest unexpectedly deployed yesterday, August 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. No human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. It could have easily caused injury or death if it had been the driver's side, especially at greater speed. Have not yet been able to take the car to a dealer so quickly afterward. I find no recalls under my VIN, though I found an electronic copy of Mopar Warranty Bulletin No. D-20-10, dated August 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (X88) Active Head Restraint for 2014-2018 Jeep Grand Cherokee.

While backing down my driveway, the headrest popped forward suddenly. There were no indicator lights or warnings before it happened. I consulted a mechanic regarding a repair/replacement. A new headrest ($1000) is required because the plastic pieces inside are broken. I am concerned about the passenger side doing the same thing while I am driving and especially if I have a passenger.

All the door hinges need replaced. Very difficult to open and close the doors. I called Jeeps headquarters and they gave me no info on this matter. The replaced hinges are$100 apiece. I believe this a safety concern, not bring able to open the doors easily.

The vehicle has an oil leak problem which may be caused by the defect of cylinder head gasket, and some of other engine gaskets. The oil seal is problematic for this model.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.

Driver's side headrest deployment without a collision while driving on a highway going 65 miles per hour. Could have caused an accident at high speeds. Instant head, dazed, and neck pain. No warning lights or noises.

Car keeps saying service shifter. Safety at risk car cuts off and on when I’m driving now the car won’t start completely. A lot off Jeep Grand Cherokee are having this problem. Components not inspected. Service shifter light just came on yesterday. Car won’t start today

Passenger headrest malfunctioned. Headrest popped open one day. Was not being adjusted just opened. Went to see about placing it back together and the clips were broken. Vehicle was in park at the time.

Seatbelt not retracting

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH and slowing for a traffic light, the vehicle inadvertently shifted into neutral(N). The contact attempted to shift to drive(D) however, the vehicle failed to respond. The contact stopped the vehicle and attempted to shift into drive(D) but failed to. The contact turned the vehicle off and restarted while in neutral(N) and the vehicle would not restart. The contact moved the gear shifter to drive(D) and was able to restart the vehicle and the vehicle operated as intended. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.

Driver side seat belt does not retract and is not secure. When I called the dealership The service person said there is no open recalls it’s my responsibility to have it fixed. There are several 2015 jeep grand Cherokee‘s on here with the same problem. Jeep need to take responsibility and fix it! Click it or ticket is the catchphrase here in Florida. Jeep needs to fix it so I can click it!

The passenger headrest popped open unexpectedly when the car was parked in my driveway.

I took the vehicle to the dealership because the driver’s side air bag at the knee seemed to be expanding and pushing the panel out. Naturally, I was concerned about safety in the event of an accident, so we want that bag to operate properly, but also I was concerned about the air bag continuing to expand even when no impact event had occurred. Jeep Service found found that inside the sealed knee blocker panel, the airbag cover was ripped & caused the airbag to have some expansion that caused the knee blocker assembly to bulge out. The cost for this repair was $1,419. What I am struggling with is how can an airbag installed behind a sealed panel actually rip thus causing the owner to be responsible for the safety equipment repair cost. Is it under warranty? No, but why wouldn’t a safety air bag be safe in the sealed compartment without ripping therefore putting the driver (or their passengers) in danger by either deploying improperly or not deploying properly? I do believe it is reasonable to alert Jeep & NHTSA to open an investigation. I have to wonder how many other 2015 Jeep Grand Cherokees have ripped knee airbags inside the sealed knee blocker panel? If a driver side air bag can rip after 7 years in an enclosed/sealed knee panel – I imagine there must be significant danger to other owners too. I am now concerned for the safety of other 2015 Jeep Grand Cherokee owners which may have an undiscovered ripped air bag cover causing expansion that could injure the driver or not

When the acceleration is pressed harder than easing into it the shift progression fails. It will stick, in say 2nd gear, and rev up the motor but will not shift until the accelerator is released. it will then stick in 3rd and 4th if you get back on the accelerator too hard. in addition, the cruise was set at 60mph, running in 8th gear. the accelerator was pressed to pass a vehicle, the transmission dropped into 4th, revved up and stuck there. it would not shift back out until the cruise was shut off and the vehicle slowed to about 40mph and the transmission caught up with the vehicle speed, normal operation resumed. I think the danger of passing someone on a 2 lane highway in a vehicle that slows down instead of accelerating puts all parties involved at risk. We are taking it to the dealer today to see if the program needs updated. the only engine code showing is that the Evaporative Emissions Systems Leak Detection Pump needs replaced. We have done this twice, the code clears for 2 days and comes right back.

Drivers side Active head restraint, spontaneously deployed. Headrest hit driver in the head while driving. Which could have caused an accident had driver had their head against headrest or been traveling at a faster speed. No warning lights or tones before deployment. Vehicle has not been inspected by dealership, manufacturer or police as Vehicle was not in an accident. They will not be notified due to no recall or warranty. Part will be replaced by onwer. After further inspection plastic clips inside the headrest failed.

Passenger side headrest clips spontaneously broke roughly after 2-3 years of ownership, they did not break during a wreck or collision and the driver side seat is fine. I believe the headrest is supposed to detach like this during an accident but again there was nothing to prompt this happening it just seems like the clips themselves failed.

The vehicle shifter design on this vehicle enables the shifting of the vehicle into an undesired gear without driver knowledge. I have shifted into reverse countless times when trying to shift to park or neutral when trying to shift to drive. I was attempting to hookup a trailer at a slight incline when I needed to adjust the vehicle slightly. I attempted to shift to drive but went to neutral. When I removed my food from the gas I rolled back into the trailer. This damaged my vehicle and could have serious consequences if a person is between the trailer and vehicle. This shifter need to be replaced before someone is injured or killed.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving, the driver's side headrest was deployed with no warning. The contact stated that he was hit in the back of the head and required medical attention. The contact stated that the dealer was called and was awaiting a diagnosis appointment. The manufacturer was not made aware of the failure. The failure mileage was 116,500.

My 2015 Grand Cherokee has a Service Shifter warning that has come on and causes the transmission to jump while driving. I've taken this problem to the dealership and was initially charged for a new shifter and wiring harness. Two weeks later the problem returned. I took the car back again and was told the system wasn't reset. Two weeks later problem returned. Took it back to dealership and was charged to reset two more codes. Two weeks later the problem returned. Took it back to the dealership and was told power steering pump had leak and was traveling to the area where the sensor was causing it to go off. Paid for more repairs and now 4 days later the service shifter light is back on and more frequently than before. This issue nor should any issue cause someone to continuously miss work to deal with a problem that has caused at least one fatality that's well known about. Nor should it cause an expense every time the vehicle is brought in. This is a problem that could cause serious harm if not addressed and if the problem cannot be addressed then at the very least someone should be willing to say so instead of grasping at straws trying to fix an unfixable problem.

I was driving my jeep and all of a sudden the headrest deployed almost making me cause a crash i think this is a safety issue

I was actively driving my 2015 Jeep Grand Cherokee with my 3 year old son in his car seat in the rear passenger seat when I was violently struck in the back of the head causing me to momentarily black out. I came to confused and assuming i was rear ended by another vehicle, i immediately pulled my vehicle over to check on my son, when i looked back i noticed there was no one behind me. When i got out of the car I began dry heaving and felt extremely nauseated. i checked on my son who seemed ok and on the back of my vehicle which was in perfect condition. I was still very confused and checked on my son again who was crying and scared because " mama was hurt", its at that time that i notice my driver side head rest had exploded. it was completely split in half. my active driver head restraint that is built into the head rest had gone off for no reason. An hour after being struck in the head I was till experiencing nausea, pressure in my head, head ache, neck and back pain and dry heaving. because I'm also pregnant my husband drove me to urgent care. they said i had whip lash and likely a concussion but because I'm pregnant there wasn't much the could do for me without risk to the baby. Because this happened after service hours at Jeep I called the the next morning where they advised me there are no recalls on my jeep and no warranty on the head rest. I will need to pay for it to be looked at and pay for any parts necessary to repair it.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

While driving down the road the passenger side ahr (active headrest restraint) unexpectedly deployed striking the passenger in the back of the head resulting in a migraine. Once stopped I inspected the headrest and saw that two plastic pieces that held the metal rod in place had broken even though we were not involved in an accident or sudden stop.

Both my driver and passenger seat belts are not retracting as they should. Seat belts are really loose and puts my life at risk every time I drive my vehicle. I did take my jeep to my local auto shop and they quoted me over $1400 to get both seat belt retractors and assembly replaced. In my opinion, its something that should be replaced without cost due to manufacturing malfunction. I have not had my vehicle inspected by the manufacturer or insurance. There was no warning lamps or messages prior to failure. I bought my jeep pre owned and have only has it for 2 years. This is not a “wear and tear” situation.

Front passenger seat, active head restraint deployed with no cause. Driving slowly down a residential street when it deployed. Cannot reset it as it appears to have been caused by a faulty clip

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving while the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. While driving in cold weather, the battery save mode was displayed. The contact was unable to turn off the features and had to turn off the vehicle, open doors, and restart the vehicle. The contact stated that several attempts were needed to disengage the features. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was unknown.

Hello I’ve seen some oil leakage all over engine of car. Mechanic stated the oil filter housing has to be replaced but not covered under jeep warranty. car is driving ok for now .I’m at 79,000 miles. I’m concerned that this may become a bigger issue especially fire hazard when driving car.I’ve see similar issue on 2 other jeeps grand cherokees. I have not seen it come up as a recall but have seen multiple complaints.I feel that this is a mechanical issue and should be covered by Jeep.

I lost control of my 2015 jeep grand cherokee Laredo and crashed head on into a utility pole. The airbags did not deploy and my seat belt did not lock up on. I was traveling about 40mph at the time. The lack of restraint from the seat belt and no airbag sent me smashing into the steering wheel. No warning lights telling me something was wrong with airbag.

Front passenger active head restraint deployed while parked with no collision. It was very loud, and the car shook violently. I thought something enormous been dropped on the roof of the car, but there was no impact of any kind. Had I been driving, this very definitely could have caused an accident. If the driver headrest had deployed while driving, an accident would have been all but guaranteed. The problem has not been investigated by a dealer, police, or insurance representative. There were no symptoms or warnings before the headrest exploded. The car was idling in park at the time.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was parking the vehicle, the brake pedal was depressed but the engine revved, and the vehicle inadvertently accelerated forward. The vehicle crashed into the garage door and damaged another vehicle parked inside of the garage. The contact's husband then attempted to reverse the vehicle, but the failure recurred. No injury was sustained and no medical attention was received. No police report was filed. The vehicle was towed to an independent mechanic, but the vehicle was not yet diagnosed nor repaired. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.

Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.

I was driving on a clear sunny day on a fairly open freeway when my sunroof spontaneously exploded. There was a very large bang that sounded like a gunshot and the glass shattered. Fortunately I had the shade guard closed, otherwise it would have rained down on me. I am very confident it was not a rock or something hitting the sunroof. Had the glass fallen on me, I could easily have gotten it in my eyes and lost control of the car and potentially caused an accident.

The license plate LED lights went out. Pulled over by trooper to get them replaced, as they are a safety concern for troopers to identify the license plate number. After a few trips to a couple auto parts store, I learned that none of them carry lights. One of the parts stores representative said I would need to get in touch with Jeep. Jeep confirmed, that they need to replace the wiring harness and lights for this model year which is 2015. I looked online and it seems to affect model years 2014-2019. Jeep wants to charge nearly 200.00 to fix the issue. If the lights are required for safety concerns and help with backup camera to make it more visible in the dark, then this should be a concern to owners of Jeep Grand Cherokee model. There are no warning lights to let you know the lights are out until you get pulled over and ticketed by the police or you go to get the vehicle inspected and told you need a costly repair. If Jeep knows about this defect, they should be doing a recall for the issue.

Both passenger and driver side seatbelt guide cracked and made seatbelt inoperable. Unable to retract seatbelt freely.

Passenger side headrest exploded open while parked

Driver side head rest broke free while driving down the road and hit me in the back of the head. No collision. No wreck. Did not activate properly, plastic holding the system together broke apart.

My seatbelts won't retract due to cracked plastic on the D ring. Dealer says this is a known issue but it's been since November and they say it's on backorder.

While driving under ideal conditions on a 4-lane divided Texas state highway, the "active head restraint" in the passenger seat of my 2015 Jeep Grand Cherokee deployed without warning. Nothing happened that should have activated the restraint. I was driving in a dead straight line, with no other traffic in the area. The road was smooth, without any bumps or potholes. The restraint deployed with explosive force, slamming into the side and back of my wife's head. She described the feeling like being sucker punch from behind by a boxing glove or padded baseball bat. She has since experienced persistent headaches, along with muscle a joint pain consistent with a mild concussion and whiplash. Had it been my head restraint that deployed, the force of the blow could have easily caused me to loose temporary control of the vehicle and drive off the road. A short internet search has revealed this to be a persistent issue with Jeep and Dodge vehicles, that has been traced to a defective part in the active headrest. This should have lead to a recall to replace a potentially life threatening vehicle flaw.

Without warning the vehicle will not start, and displays that the TPMS system needs service, and that a rear turn signal light is out. The engine will attempt to turn over but will not start the vehicle. This has happened multiple times under 90,000 miles. On more than one occasion, after about a day of not starting, the vehicle will start again, after no fix action was taken.

The front passenger seat belt malfunctioned; it does not retract and is stuck in one set position that can not be used by a passenger. Not having a working seatbelt in the front passenger seat is a significant risk to anyone that is a passenger in the front passenger seat. This problem has been inspected and confirmed by the dealer (North Olmsted Chrysler, Jeep, Dodge, Ram located in North Olmsted Ohio), but not by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure. After the dealer inspected the seat belt, they confirmed the seat belt is covered under an "extended warranty", which may suggest this is a well known problem with the vehicle. This inspection by the dealer was completed on November 24, 2021 and the seat belt still has not been fixed by the dealer. It has been nearly three months that I have not had a working seatbelt in my vehicle due to the dealers inability to fix the problem, and luckily no one has been seriously injured or killed in that time.

The want retracted . It ‘s in a lock position want go in and want come out on passager side.

The hydraulic lifter is failing causing the cam shaft to fail and need to be replaced. This is making a ticking noise and will only get worse. Chrysler knows this issue exists in the 3.6L pentastar V6 engines but will not recall and fix it.

While driving on the highway, the car suddenly started to generate a weird noise from the engine, and at the same time I was losing power, this was at 65mph. Now, the vehicle cannot go above 35mph without pushing down on the gas pedal. The RPM needle also doesn't move much. May be a Crankshaft Position Sensor issue as with the 3.0L engines.

On Nov 18,2021 I took my car in for recall issues that had to be fixed. I had never had this issues until I fixed the day I took my car in. On Dec 23,2021 I was leaving town for the holidays when all of a sudden my car stopped and it would run I was on the freeway by the way! Cars were going next to at about 60-70mph thankfully I was able to get out the freeway on to the ramp. When I shifted my car in park it started walking forward..!! This was a recall supposedly the dealership fixed. This became a danger hazard for me and mg family. The tow truck picked it up and we dropped it off at the dealership. They said it was just the radiator, the bumper and this other thing. But now it left the repair shop and they are telling me my transmission is bad it’s no longer working and I need to buy and put a new one in. This is horrible. It makes me think about buying another jeep. Me and my family could have gotten seriously injured!

In December 2021, the B-pillar mounted D-ring cracked in my 2015 Jeep Grand Cherokee causing the passenger seat belt to not retract. The cracked D-ring prevented the proper retraction of the seat belt so that it would not fit snugly and securely around the passenger. Research showed that NHTSA initiated a Preliminary Evaluation about such occurrences in the 2013-2015 Jeep Grand Cherokees with Fiat Chrysler Automobile US LLC in September 2019. I have ordered a part from the Jeep dealership and am awaiting its arrival so that the dealership can perform the necessary repair.