Page 21 of 28 · complaints 1,001–1,050 of 1,369

2015 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Electrical System
Filed Aug 22, 201745,000 milesOR

I WAS TOLD BY THE JEEP SERVICE TECH THAT IT IS THE ALTERNATOR THAT HAS GIVEN OUT AND NEEDS TO BE REPLACED. IT ONLY HAS 45K MILES

Fuel/Propulsion System
Filed Aug 14, 201768,000 milesPA

CAPLESS GAS CAP CRACKED AND IT COMES RIGHT OFF HOUSING. I SCREW IT BACK IN AND DRIVE ON, PROBABLY SAFETY ISSUE. JEEP DEALER CAN ONLY ORDER ENTIRE CAPLESS FILLER ASSEMBLY. $450 PART W/INSTALL. THEY REDESIGNED FUEL FILLER ASSEMBLY ON NEWER JEEPS, BUT THIS CURRENT FAULTY DESIGN SHOULD BE RECALLED AT NO CODT TO OWNER!! . P/N 68243684AA. IT MAY REDIRECT YOU TO NEWLY DESIGNED PART.

Power Train
Filed Aug 10, 2017IN

AFTER WE PURCHASED THE JEEP GRAND CHEROKEE IT WAS TAKEN IN FOR A RECALL FOR THE TCM, TO BE SERVICED AND HAVE THE POWER STEERING FLUID CHECKED FOR LEAKS DUE TO THE WELL BEING EMPTY. WE WERE THEN TOLD WHEN WE PICKED UP THE VEHICLE AND THE POWER STEERING WELL WAS DRY THAT ALL JEEPS ARE LIKE THAT. AFTER QUESTIONING THAT STATEMENT THE TECH WENT TO VEHICLE AND FILLED THE WELL. AFTER THE DEALERSHIP REPLACED THE PART, THE VEHICLE WILL HOLD FOR 2 TO 3 SECONDS THEN BEGIN TO ROLL BACK FOR 10 TO 30 FEET DEPENDING ON THE GRADE OF THE INCLINE WHEN IN DRIVE. IT IS AN AUTOMATIC WITH THE HILL START ASSIST WHICH DOES HOLD THE BRAKES FOR THE ALLOTTED TIME. THE RECALL WAS FOR THE VEHICLE TO GO INTO PARK IF THE DRIVER TAKES OFF HIS SEATBELT AND EXITS THE CAR IN GEAR. THAT DOES WORK. THE JEEP WILL CONTINUE TO ROLL UNTIL IT JERKS ITSELF INTO NEUTRAL THEN STALLS THE MOTOR, IT WILL CONTINUE TO ROLL IF THE BRAKE IS NOT APPLIED. CHRYSLER AND THE DEALERSHIP CONTINUE TO SAY THAT ALL VEHICLES (AUTOMATICS) WILL ROLL BACK ON AN INCLINE IN DRIVE AND NOT STOP UNTIL YOU APPLY THE BRAKE NO MATTER THE DISTANCE. WE HAVE DISCUSSED THIS ISSUE WITH MULTIPLE CHRYSLER CERTIFIED MECHANICS AND THEY HAVE STATED THAT UNDER ANY CIRCUMSTANCE NO AUTOMATIC TRANSMISSION SHOULD ROLL BACK MORE THAN A FOOT. THE MANAGER OF THE SERVICE DEPARTMENT STATED THAT ALL VEHICLES ROLL BACK NO MATTER THE DISTANCE. I STATED MY KIA SOUL DOES NOT EVEN MOVE AN INCH BACKWARDS IN DRIVE ON AN INCLINE, HE RESPONDED WITH"YES IT DOES". HE THEN STATED

Air Bags
Filed Aug 5, 2017TX

HEADREST AIRBAG RANDOMLY DEPLOYED WHILE BEING PARKED AND STATIONARY.

Fuel/Propulsion System
Filed Jul 28, 201725,000 milesCA

I HAVE THE EXODIESEL SUMMIT 4X4. ON JULY 17 WAS DRIVING AT 55 MILES AN HOUR, IN THE FAST LANE, ON THE 10 FWY (4-LAN HIGHWAY) AT 5:00PM RUSH HOUR IN LOS ANGELES, CA. WITH NO WARNING OF ANY KIND, NO LIMP MODE, THE ENGINE COMPLETELY SHUT OFF. FELT LIKE IT RAN OUT OF GAS BUT THERE WAS SHY OF 1/4 TANK LEFT OR 88 MILES TO EMPTY. CAR HAD TO BE TOWED TO DEALER. DEALER FOUNT FAULTY FUEL PUMP AND REPLACED THE FUEL PUMP. I MANAGED TO CROSS 4 LANES OF TRAFFIC WITHOUT INCIDENT BUT THIS WAS PURE LUCK. PLEASE ADDRESS.

Power TrainCrash
Filed Jul 25, 20176,800 milesRI

OUR 2015 GRAND CHEROKEE WAS PARKED IN A STORE PARKING LOT, IN PARK BUT RUNNING. THE SHIFT INDICATOR SHOWED IT IN PARK WHEN MY FIANC EXITED THE JEEP SHE WENT INTO THE STORE,SOMEONE CAME IN AND INDICATED THAT THE JEEP WAS GOING CRAZY. THE JEEP HAD SHIFTED ITSELF INTO REVERSE, DROVE AROUND THE PARKING LOT TWICE AND FINALLY CRASHED INTO A TREE. CALLS TO FIAT/CHRYSLER HAVE BEEN LESS THAN HELPFUL BUT THEY HAVE TOLD US THAT AN INSPECTOR WILL BE COMING TO LOOK AT THE JEEP AND NOT TO DRIVE IT IN THE MEAN TIME. THIS IS A PROBLEM THAT FIAT/CHRYSLER IS AWARE OF SINCE THERE IS AN OPEN RECALL DEALING WITH THIS ISSUE BUT UNFORTUNATELY THEY WON'T PAY FOR A RENTAL OR PROVIDE A LOANER VEHICLE WHILE WE WAIT FOR AN INVESTIGATOR TO LOOK OVER THE JEEP.

Electrical System
Filed Jul 16, 201733,000 milesNV

WITH LITTLE WARNING, AND OUT OF CELL RECEPTION, JEEP SUDDENLY BEGAN FLASHING INTERMITTENTLY ON NAVIGATION SCREEN WARNING THAT CAR WAS NOT CHARGING AND ANOTHER WARNING ABOUT PARKING BRAKE MALFUNCTION AS I WAS DRIVING APPROXIMATELY 55 MPH IN A MOUNTAINOUS CALIFORNIA AREA.. I DROVE IT 30 MILES TO TRY TO GET WITHIN CELL PHONE RANGE BEFORE IT SIMPLY QUIT. THANK GOODNESS I HAD JUST RENEWED MY UCONNECT CONTRACT BECAUSE I STILL WAS NOT WITHIN CELL PHONE RANGE WHEN CAR DIED. A TOW TRUCK WAS CALLED AND CAR TOWED TO NEAREST JEEP FACILITY THAT COULD REPAIR IT. RESULT OF PROBLEM WAS BAD ALTERNATOR. THIS IS RIDICULOUS ON A CAR THAT IS LESS THAN 2.5 YEARS OF AGE AND DRIVEN LESS THAN 3,6000 MILES.I HAD ABSOLUTELY NO WARNING OF PROBLEM UNTIL I WAS TRAVELING 150 MILES AWAY FROM HOME IN A MOUNTAINOUS AND SPARSELY TRAVELED ROAD. JEEP WAS UNDER WARRANTY BUT I AM UNEASY NOW ABOUT POTENTIAL OTHER PROBLEMS OCCURRING.

Power Train
Filed Jul 13, 201748,000 milesWI

HAD JEEP RECALL PERFORMED FOR THE AUTO PARK ISSUE. SINCE THE RECALL, THE JEEP HAS TRIED TO ENGAGE AUTOPARK FOUR TIMES WHILE IN MOTION. THE FIRST TIME WE WERE 30 MILES FROM HOME, MERGING ON TO FREEWAY. JEEP WENT IN TO NEUTRAL, DISPLAY READ 'VEHICLE SPEED TOO FAST TO SHIFT I TO PARK'. OBVIOUSLY NOT TRYING TO SHIFT INTO PARK AS I MERGE IN HIGHWAY TRAFFIC! STOPPED IN SIDE OF ROAD, VEHICLE WOULD NOT SHIFT INTO PARK. SET EBRAKE, HAD VEHICLE TOWED IN. A FEW WEEKS LATER, TRANSFER CASE INTERNALLY EXPLODED. JUNE 19TH WIFE WAS GOING THROUGH AN INTERSECTION, VEHICLE WENT IN TO NEUTRAL AGAIN. THIS TIME DISPLAY SAYS ' AUTOPARK DISABLED. SHE COASTED IN TO A PARKING LOT, SHUT CAR OFF, STATED IT AND EVERYTHING WAS OK. FOUR DAYS AGO WIFE WAS BACKING OUT OF DRIVEWAY AND JEEP SLAMMED IN TO PARK, ON ITS OWN. SHE TRIED PULLING FORWARD AND IT SLAMMED INTO PARK AGAIN. AUTOPARK ONCE AGAIN TRIED TO ENGAGE ITSELF. THIS FEATURE SHOULD ONLY HAPPEN WHEN SPEEDS ARE 1.2 MPH OR SLOWER, OR IF AT HIGHER SPEEDS, IT SHOULD SHIFT TRANSMISSION INTO NEUTRAL. I'M SCARED TO DRIVE THIS JEEP NOW. IF IT'S SLAMMING INTO PARK AT 10 MPH, WHAT'S TO PREVENT IT FROM DOING IT AT 65/70 MPH?

Unknown or Other
Filed Jul 3, 2017TX

JERKS VERY HARD WHE GOING LESS THE 20 MILES

Power Train
Filed Jun 26, 201728,000 milesMI

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE ENGINE LEFT RUNNING, THE VEHICLE REVERSED INDEPENDENTLY INTO THE GARAGE WITHOUT WARNING AND CAUSED THE REAR WINDOW TO FRACTURE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER CUETER CHRYSLER JEEP DODGE RAM LOCATED ON 2448 WASHTENAW AVE, YPSILANTI, MI, 48197, WHERE THEY INFORMED THE CONTACT THAT THEY WOULD SERVICE THE RECALL AND REPAIR THE REAR WINDOW. IN ADDITION, THE CONTACT STATED THAT SHE NEVER RECEIVED THE RECALL NOTIFICATION LETTER FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), HOWEVER THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

Electrical System
Filed Jun 1, 2017800 milesGA

THE INTERIOR LIGHT WILL STAY OFF AND WILL NOT COME BACK ON AS WELL AS THE DASH BOARD LIGHTS WILL GO OUT AND NOT COME BACK ON. THIS WILL OCCUR WHEN I AM DRIVING BOTH DAY AND NIGHT. I HAVE TAKE. IT TO THE DEALER MULTIPLE TIMES AND THEY CLAIM THEY DON'T SEE THE ISSUE.

Visibility/Wiper
Filed Jun 1, 2017VA

THE FRONT SIDE WINDOWS OF THE DRIVER AND PASSENGER SEATS DO NOT WIPE OFF THE RAIN WHEN YOU PUT WINDOWS DOWN AND THEN BACK UP. THERE IS A BIG ENOUGH GAP WHERE LARGE RAINDROPS ARE UNMOVED WHEN THE WINDOW GOES DOWN. VISIBILITY IS POOR OUT OF WINDOWS AND SIDE MIRRORS DURING A STORM. JEEP SAID THE WINDOWS ARE DESIGNED TO KEEP DIRT FROM GETTING INSIDE OF THE DOOR EFFECTING THE ELECTRICAL EQUIPMENT BUT I HAVE NEVER HAD A CAR THAT COULDN'T DO BOTH. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

Structure › Body
Filed May 30, 201758,000 milesIA

MY VEHICLE'S BODY WAS DAMAGED DUE TO IT NOT GOING INTO PARK. I WAS BACKING A TRAILER INTO A GARAGE AND PUT IT IN PARK WHEN IT WAS STATIONARY. WHEN I GOT IT, IT ROLLED BACK, CAUSING BODY DAMAGE.

Engine
Filed May 30, 201745 milesOH

WHEN THE AIR CONDITIONING IS RUNNING THERE IS A NOISE COMING FROM THE AIR COMPRESSOR AND I DON'T UNDERSTAND Y THE CAR BEING SO NEW IT CAN HAVE ALREADY BROKE I WENT TO GET IT CHECKED AND THEY SAID IT WOULD COST $1690 TO FIX AT A JEEP DEALER THAT IS EXTREMELY RIDICULOUS I WOULD SAY ...

Unknown or Other
Filed May 21, 201711,000 milesNV

CRASH MITIGATION SYSTEM MISREADS INPUT. GOES OFF AT WRONG TIME OR DOES NOT RESPOND WHEN NEEDED. SYSTEM RESPONDS IRRADICALLY.

Fuel/Propulsion SystemCrash
Filed May 17, 201730,000 milesFL

THE VEHICLE WAS AT A FULL STOP IN A LINE OF CARS TO PICK UP CHILDREN FOR SCHOOL. LET OFF BRAKE TO "INCH" FORWARD, AND THE CAR SUDDENLY FULLY ACCELERATED. BRAKE DID NOT OVERRIDE THE ACCELERATION. THE CAR IN FRONT WAS HIT CAUSING MAJOR DAMAGE TO BOTH VEHICLES. IT CONTINUED TO ACCELERATE AROUND THAT VEHICLE AND THEN JUMPED A CURB BEFORE BEING ABLE TO HALT THE VEHICLE AND KILL THE ENGINE. NARROWLY ESCAPED KILLING OF SCHOOL CHILDREN AT AN ELEMENTARY SCHOOL!!! THE IMAGES ATTACHED WILL SHOW THAT THIS WAS THE AMOUNT OF ACCELERATION THAT OCCURRED WITHIN JUST A FEW FEET OF THE VEHICLE THAT WAS IN FRONT. IT WAS NOT HUMAN ERROR THAT LED TO THIS CRASH. PLEASE EXERCISE DUE DILIGENCE IN INVESTIGATING THIS, SO AS TO PREVENT FUTURE TRAGEDY! ..UPDATED 12/11/17 *BF UPDATED 9/28/18*JB

Unknown or OtherCrash1 injured
Filed May 7, 201728,000 milesCO

I SHIFTED MY CAR FROM DRIVE TO PARK AND EXITED THE VEHICLE PARKED IN A GAS STATION PARKED LOT. AS I EXITED THE DRIVERS SEAT AND BEGUN TO STEP AWAY I NOTICED THE JEEP WAS IN MOTION (ROLLING BACKWARDS, TOWARDS ME JUST STEPS AWAY FROM THE VEHICLE).BECAUSE THE DRIVER SIDE DOOR WAS OPEN IT KNOCKED ME DOWN ON MY FACE AND THEN ROLLED OVER MY LEGS WITH THE FRONT DRIVERS SIDE WHEEL. THE JEEP CONTINUED TO ROLL UNTIL IT CRASHED INTO A FUEL TRUCK PARKED IN THE GAS STATION LOT WHERE I HAD PARKED.

Power Train
Filed May 1, 201743,796 milesFL

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF MOTOR POWER. THE CHECK ENGINE AND SERVICE TRANSMISSION WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS RELATED TO THE RECALL RECEIVED HOWEVER THEY WERE INFORMED BY OTHER DEALERS THAT THEY HAD PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,796. PARTS DISTRIBUTION DISCONNECT.

Power TrainCrash
Filed Apr 25, 20178,055 milesCA

I BACKED UP MY JEEP INTO A PARKING SPACE IN SFO SHORT TERM PARKING, I PUT THE TRANSMISSION IN P , APPLIED THE FOOT PARKING BRAKE TURNED OFF THE ENGINE AND EXITED THE CAR. WHEN I WENT OUT TO PICK UP MY SUITCASE, I COULD NOT OPEN THE TAILGATE SINCE THE CAR WAS TOO CLOSE TO THE WALL. I REENTERED INTO THE CAR, STARTED THE ENGINE AND MOVED THE CAR FEW FEET FORWARDS IN ORDER TO BE ABLE TO OPEN THE TAILGATE AND PICK UP MY SUITCASE, I MEANT TO DRIVE THE CAR BACK IN REVERSE TO PARK IT AFTER REMOVING THE SUITCASE, I MOVED THE GEAR SHIFTER FORWARDS AND BELIEVED THAT THE GEAR SELECTOR WAS IN PARK AND THE ENGINE WAS RUNNING I OPENED THE LIFT GATE, REMOVED MY SUITCASE , AND MANUALLY CLOSED THE TAILGATE, I PUT THE SUITCASE ON THE SIDE AND WENT BACK IN ORDER TO DRIVE THE CAR BACK, WHEN I SAW THE CAR MOVING FORWARDS, AND EVENTUALLY HIT THE WALL ON THE OTHER SIDE , ABOUT 40 FEET AWAY, I JUMPED INTO THE CAR IN ORDER STOP IT, I ENDED UP SITTING IN THE DRIVER SEAT APPLYING THE BRAKE, BUT A FRACTION OF A SECOND TOO LATE. THE FRONT OF THE CAR SUFFERED SUBSTANTIAL DAMAGE IN THE LEFT SIDE , THE AIRBAG HAS NOT DEPLOYED. I AM SURE THAT IT HAPPENED BECAUSE OF THE CONFUSING GEAR SHIFTER EMPLOYED IN THIS CAR AS INCLUDED RECALL S27 WHICH WHEN I WHEN I VISITED THE DEALER ( CHRYSLER OF STEVENS CREEK) FEW MONTH EARLIER, SOON AFTER I GOT THE RECALL LETTER, THEY WERE NOT READY TO PERFORM THE RECALL. RIGHT AFTER IT HAPPENED, I CONTACTED THE DEALER, THEY PERFORMED THE RECALL. I CAN SEE NOW THAT IF THE RECALL WOUL

Power Train
Filed Apr 14, 2017NY

DOES NOT ALWAYS ACHIEVE PARK GEAR WHEN SHIFTED TO IT. VERY OFTEN THE VEHICLE WILL NOT MAKE IT PAST NEUTRAL OR REVERSE WHEN ATTEMPTING TO SHIFT TO PARK RESULTING IN THE VEHICLE ROLLING FORWARD OR BACKWARD DEPENDING ON THE PITCH OF THE ROAD, OR WILL LURCH BACKWARD IF THE ELECTRONIC SHIFTIER ONLY ACHIEVES REVERSE. ON 2 OCCASIONS WITH MY 2014 AND 2015 GRAND CHEROKEES AFTER SHIFTING TO WHAT I THOUGHT WAS PARK AND EXITED, THE VEHICLE ROLLED AWAY FROM ME. MOST RECENTLY ABOUT 5 WEEKS AGO I HAD BACKED INTO MY DRIVEWAY AND STOPPED ABOUT 6-8 FEET FROM MY GARAGE DOOR , SHIFTED TO WHAT I THOUGHT WAS PARK AND HAD ONLY ACHIEVED REVERSE. AT THE SAME TIME MY DAUGHTER HAD COME OUT OF THE HOUSE TO GO INTO THE GARAGE AND AS I TOOK MY FOOT OFF THE BRAKE THE CAR NOW IN REVERSE LURCHED BACKWARD AND HAD I NOT SLAMMED ON THE BRAKE MY 15 YEAR OLD DAUGHTER WOULD HAVE BEEN PINNED IN BETWEEN THE CAR AND GARAGE DOOR. I NOTIFIED CHRYSLER AND HAVE AN OPEN CASE WITH THEM BUT THEY HAVE OFFERED ME NO RESOLUTION AT THIS TIME SAYING THAT THE CAR PERFORMS AS EXPECTED. ALL I ASKED WAS TO BE RELEASED FROM MY LEASE TO GET INTO WITH A NEW GRAND CHEROKEE THAT HAS THE NEW SHIFTER. NOW I AM CONSIDERING LEGAL ACTION AND I AM STARTING HERE.

Power Train
Filed Apr 11, 2017NJ

REPORTED TRANSMISSION PROBLEM TO DEALER 5 DIFFERENT TIMES. 11/4/2015 ' HARD SHIFT FROM 2ND TO 3RD GEAR. 6/10/2016 ' HARD SHIFT FROM 2ND TO 3RD GEAR. 10/28/2016 ' HARD SHIFT FROM 2ND TO 3RD GEAR. VALVE BODY REPLACED. 11/16/16 ' REPORTED HARD KNOCK SOUND AND BUMP WHEN DOWNSHIFTING FROM 3RD TO 2ND GEAR. LEFT VEHICLE AT DEALERSHIP FOR SERVICE OVERNIGHT. THE FOLLOWING DAY THEY CLAIMED THEY COULD NOT DUPLICATE THE ISSUE. 4/10/2017 REPORTED TO DEALER BUMP FROM 1ST TO 2ND GEAR. AS IF CAR IS BUMPED FROM BEHIND. BUMP FROM 5TH TO 4TH GEAR AS IF BRAKE PEDAL IS BEING PRESSED DOWN HARD.

Power Train
Filed Apr 6, 2017CA

NTSB:2015 JEEP GRAND CHEROKEE OVERLAND ECODIESEL RECALL. RECAL STATED PROBLEMS WITH THE SHIFT LEVER . *BF

Power Train
Filed Apr 6, 201722,000 milesCA

MY TRANSMISSION MAKE A HIGH PITCHED SQUEAL ANYTIME I AM GOING UP A MOUNTAIN SIDE OR EVEN ON A SLIGHT HILL IF I AM GOING OVER 2.5 RMPS. IT ALSO HAS DIFFICULTY DOWNSHIFTING AND UPSHIFTING A SLOWER SPEEDS. SHIFTS VERY ROUGH AND SOMETIMES FEELS LIKE THE TRANSMISSION IS GOING TO FALL OUT. I ALSO HAVE HAD IT WHERE I NEED TO SPEED UP TO AVOID A HAZARD ONLY TO HAVE THE TRANSMISSION BOTTOM OUT FOR A SECOND OR TWO AND NOT KICK INTO THE MOTOR. SO I DON'T SPEED UP. I JUST KIND OF KEEP GOING AT THE SAME SPEED. I ONLY HAVE 22,000 MILES ON IT BUT IT FEELS LIKE THE TRANSMISSION IS FROM AND 1960'S CAR. THIS SHOULD BE INVESTIGATED. I BELIEVE THAT THE TRANSMISSION THAT WAS INSTALLED ON THESE MODELS WAS A NEWER TYPE THAT JEEP JUST STARTED USING AND I CAN SEE FROM MY OWN INTERNET RESEARCH THAT THERE ARE MANY MANY COMPLAINTS REGARDING THIS MODEL OF TRANSMISSION.

Air BagsCrash1 injured
Filed Apr 3, 201740,000 milesKS

VEHICLE WAS INVOLVED IN AN ACCIDENT DRIVING ON A HIGHWAY (SPEED APPROX. 45) WHEN ANOTHER VEHICLE FAILED TO YIELD AT A STOP SIGN. FRONT PASSENGER SIDE OF VEHICLE IMPACT WITH FRONT OF OTHER VEHICLE. AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT LOCK CAUSING THE DRIVER'S FACE TO HIT THE STEERING WHEEL. DUE TO THE SEAT BELT NOT LOCKING FACIAL INJURIES WERE SUSTAINED.

Unknown or OtherCrash1 injured
Filed Mar 21, 201730,000 milesGA

MY JEEP WAS PLACED IN "PARK" POSITION BY MY ADULT SON. I WAS GETTING INTO THE BACK SEAT AND THE VEHICLE ROLLED IN REVERSE, HITTING ME WITH THE OPEN DOOR WHERE I WAS ATTEMPTING TO ENTER THE VEHICLE, AND CAUSING ME TO HAVE A HEAD INJURY. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE FOR A CONCUSSION AND LACERATION ON THE BACK OF MY HEAD. I HAVE NOTICED DIFFICULTIES SINCE THAT TIME GETTING THE VEHICLE SECURELY INTO "PARK." I HAVE TO PUSH THE HANDLE FORWARD SEVERAL TIMES TO GET IT TO ACTUALLY GO INTO PARK.

Power Train
Filed Mar 16, 20176,000 milesNY

AFTER OWNING MY JEEP GRAND CHEROKEE FOR ABOUT 6 MONTHS I WAS DRIVING ON THE HIGHWAY AND MY CAR WOULD NOT ACCELERATE FASTER THAN 40 MPH, THE RPMS WERE GOING UP BUT NO MATTER HOW HARD I PRESSED ON THE GAS THE CAR WOULD NOT GO ANY FASTER. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS A COMPUTER ISSUE AND THEY REPROGRAMMED THE COMPUTER. AGAIN A FEW MONTHS LATER THE CAR DID THE SAME THING WHILE DRIVING ON THE STREET, NOT ACCELERATING FASTER THAN ABOUT 20MPH AND THE RPMS GOING UP. THE CAR ALSO STARTED DOWNSHIFTING HARD WHEN COMING TO A STOP. ONCE I STARTED DRIVING AFTER COMING TO A STOP THE CAR ALSO FELT LIKE IT WAS SHIFTING HARD INTO GEAR. I BROUGHT THE CAR BACK TO THE DEALERSHIP AND AGAIN THE COMPLAINT COULD NOT BE DUPLICATED. SO A COMPUTER UPDATE WAS DONE AGAIN AND THE PROBLEM SEEMED OK FOR A FEW MONTHS AGAIN. THE PROBLEM IS NOT A CONSTANT ONE SO DUPLICATING IT WILL BE HARD. IT IS RANDOM AND DOES NOT SEEM TO HAPPEN AT ANY SPECIFIC TIME. IT HAPPENED TWICE WHILE I WAS ON THE HIGHWAY AND IS A SAFETY ISSUE IF I CAN NOT ACCELERATE, ESPECIALLY WHEN I AM CHANGING LANES. IN TOTAL I HAVE BROUGHT MY CAR IN 4 TIMES WITHIN 2 YEARS FOR THE SAME PROBLEM. ONCE OR TWICE I WAS TOLD THAT THEY DID FEEL THE HARD SHIFTING WHEN COMING TO A STOP OR ACCELERATING AFTER STOPPING BUT ALL THAT WAS DONE WAS A COMPUTER UPDATE. MY FEAR IS HAVING AN ACCIDENT ON THE HIGHWAY IF I CAN NOT ACCELERATE. SOMETIMES WHEN COMING TO A STOP IT SHIFTS SO HARD IT ALMOST SOUNDS LIKE A HARD POPPING NOISE. AT THIS POINT I DO

Air BagsCrash1 injured
Filed Mar 15, 2017MO

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG ISSUE. *LD THE CONSUMER STATED HE WAS BROAD SIDED IN THE DRIVER'S DOOR AND NONE OF THE AIR BAGS DEPLOYED. THE CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS DECLARED TOTALED. *JB

Power Train
Filed Mar 15, 201713,612 milesMA

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE AUTO PARKING GAUGE INDICATOR ILLUMINATED AND THE VEHICLE SHIFTED INTO THE PARK POSITION. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE TOW TRUCK DRIVER WTINESSED THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,612.

Engine
Filed Mar 1, 201738,650 milesCT

I WAS TRAVELING UP INTERSTATE 95 JUST PASSED EXIT 26 IN CONNECTICUT. AS I APPROACHED EXIT 27 A A VEHICLE IN THE EXIT ONLY LANE MERGED INTO THE SLOW LANE IN FRONT OF ME. I PROCEEDED TO THEN ACCELERATE AROUND THE VEHICLE THAT HAD CROSSED IN FRONT OF ME AND IMMEDIATELY AS I ACCELERATED THE VEHICLE BEGAN TO ACCELERATE UNCONTROLLABLY TO AN UNSAFE SPEED. I SHIFTED THE CAR INTO NEUTRAL AND BRAKED AND STEERED APPROPRIATELY. AS MY VEHICLE BEGAN TO SLOW I THEN PROCEEDED TO SHIFT THE CAR BACK INTO DRIVE HOPING THAT THE ISSUE WOULD BE RESOLVED. WHILE MY VEHICLE WAS A NEUTRAL I TAPPED THE GAS PEDAL IN HOPES OF IF IT WAS JAMMED OR STOCK IT WOULD COME LOOSE AND I WOULD BE ABLE TO CONTROL THE ACCELERATION OF THE VEHICLE. UNFORTUNATELY THE PEDAL DID NOT COME ON STOCK AS I PROCEEDED TO DRIVE I REALIZE THAT MY SPEED WAS DROPPING TO AN UNSAFE RATE WHILE BEING ON AN INTERSTATE I PROCEEDED TO SHIFT MY CAR BACK INTO DRIVE ONLY TO HAVE THE PEDAL THAT WAS STILL PRESSED TO THE FLOOR ACCELERATE THE VEHICLE UNCONTROLLABLE TO AGAIN IN UNSAFE SPEED. AFTER I PROCEEDED TO STOMP ON THE THROTTLE IN HOPES OF LOOSENING IT FROM WHATEVER IT WAS THAT WAS CAUSING IT TO BE STUCK IN THE OPEN POSITION, THE PEDAL FINALLY RETURNED TO ITS ON STOCK POSITION WITH A LOUD BANG. I DON'T PROCEEDED TO STEER IMMEDIATELY OFF THE HIGHWAY AT THE NEXT AVAILABLE EXIT AND TURN THE VEHICLE OFF...UPDATED 04/20/17 *BF ..UPDATED 05/09/17 *BF THE CONSUMER STATED THE FLOOR MAT CLOSEST TO THE ACCELERATOR WAS TRIMMED, BUT THE FAILURE RECURRED

Power Train
Filed Feb 28, 201722,606 milesMA

VEHICLE ROLLS FORWARD WHILE IN PARK WHILE IN DRIVEWAY.

Unknown or Other
Filed Feb 25, 201723,000 milesNY

VEHICLE CRASH AVOIDANCE SYSTEM ENGAGES WITH SUDDEN HARD BRAKING AND ALERTS WHEN THERE IS NO OTHER VEHICLE IN THE VICINITY. SEE "OTHER DOCUMENTATION" FOR FULL DESCRIPTION OF PROBLEM.

Seat Belts
Filed Feb 22, 2017VA

THE REAR PASSENGER SEAT BELT LATCH IS NOT FLEXIBLE AT AN ANGLE BELOW THE SEAT. AS A RESULT, THE CONTACT WAS UNABLE TO LATCH THE SEAT BELT. EVEN IF THE SEAT BELT IS FORCED TO LATCH, THE BELT STUCK IN THE CORNER OF THE BUCKLE UNLESS YOU ADJUST TO THE RIGHT ANGLE TO TIGHTEN THE BELT. THIS IS TOTALLY NOT SAFE TO ANY PASSENGER (ESPECIALLY ANY CHILD). OVER TIME THE SEAT BELT ALSO GETS WRINKLE FROM STUCK IN THE CORNER OF THE BUCKLE AND IT DOES NOT ROLL BACK BY ITSELF. I SAW SOMEONE ASKED THE JEEP DEALER ABOUT THE PROBLEM ONLINE BUT THE DEALER TOLD THE CONSUMER TO PURCHASE A SEATBELT EXTENSION. I DO NOT THINK IT IS FAIR OR A SAFE FUTURE TO ANY JEEP CONSUMER. I'M HOPING JEEP CAN RESOLVE THE BELT BUCKLE OR WRINKLE BELT ISSUES.

Power TrainCrash1 injured
Filed Feb 16, 2017CO

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACTED CALLED THE DEALER TO SCHEDULE AN APPOINTMENT SEVERAL TIMES, BUT THEY WERE UNABLE TO PROVIDE A REASONABLE TIME FRAME TO COMPLETE THE RECALL REPAIR. IN ADDITION, WHILE THE VEHICLE WAS PLACED IN PARK ON AN INCLINE, THE GEAR SELECTOR INDEPENDENTLY REVERSED DOWN THE INCLINE AND CRASHED INTO A FENCE. THE DRIVER SUSTAINED BRUISES TO THE KNEES AND SHOULDERS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TO BE TOWED TO A DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING ON AN INVESTIGATION TO DETERMINE THE MANUFACTURER'S SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Unknown or Other
Filed Jan 28, 2017MD

WHEN STARTING TO DRIVE AND THE VEHICLE SHIRT FROM FIRST TO SECOND THERE IS A MAJOR HESITATION, ALSO THE CAR HAS A HARD SHIFT WHEN CHANGING GEARS. WHILE BREAKING THE VEHICLE LURCHES FORWARD CAUSING A JERKING OF PASSENGERS, AND LEAVING ME FEELING LIKE I'M GOING TO RUN INTO THE BACK OF SOMEONE. IT'S GETTING TO THE POINT WHERE I'M SCARED TO DRIVE THIS VEHICLE FOR FEAR OF GETTING IN AN ACCIDENT AND BEING INJURED OR INJURING SOMEONE ELSE

Power Train
Filed Jan 19, 201732,915 milesWA

AFTER PARKING MY 2015 IN THE DRIVEWAY, TURNING THE ENGINE OFF AND EXITING THE CAR, THE VEHICLE BEGAN ROLLING DOWN THE DRIVEWAY. OUR 12 YEAR OLD SON WAS OUTSIDE AND ALERTED ME OF THE ROLLING VEHICLE AND INSTINCTIVELY RAN TO TRY TO STOP IT. I WAS ABLE TO GET HIM AWAY FROM THE VEHICLE AND GET BACK INTO THE VEHICLE TO STOP IT BEFORE IT CROSSED THE STREET. THERE IS A KNOWN ISSUE WITH THE SHIFTING ON THIS MODEL. A RECALL WAS ISSUED. THIS INCIDENT OCCURRED AFTER THE RECALL WORK WAS COMPLETED ON THE VEHICLE. I BACKED THE CAR BACK INTO THE DRIVEWAY AND ENSURED THE CAR WAS IN PARK, ENGINE OFF, DOOR OPEN AND AGAIN, THE VEHICLE ROLLED FORWARD SEVERAL FEET. I STARTED THE VEHICLE AGAIN, BACKED IT BACK UP INTO THE DRIVEWAY, MADE CERTAIN IT WAS IN PARK AND SINCE WE HAD SOME ICY CONDITIONS, I ASKED MY SON TO VERIFY THE PASSENGER SIDE WHEELS WERE ROLLING AND NOT SLIDING WHILE I WATCHED THE DRIVER SIDE WHEELS. WE CONFIRMED THAT ALL 4 WHEELS WERE ROLLING. I AGAIN BACKED THE CAR UP, SET THE PARKING BRAKE, PUT A BLOCK IN FRONT OF THE WHEEL AND TOOK MY CAR TO THE DEALER THE NEXT MORNING. THE DEALER COULD NOT RE-CREATE THE ISSUE. THEY VERIFIED THE RECALL WAS PROPERLY COMPLETED. THEY CONTACTED CHRYSLER. CHRYSLER SAID THAT UNLESS IT COULD BE DUPLICATED, THEY COULD NOT DO ANYTHING. THIS COULD HAVE HAD A CATASTROPHIC CONSEQUENCE IF SOMEONE HAD BEEN IN FRONT OF THE RUNAWAY VEHICLE. THE TECHNICIAN AT THE DEALERSHIP HAD BEEN TOLD THAT THERE WAS A MECHANICAL ISSUE THAT COULD CAUSE THIS ROLL-AWAY, BUT SINCE

Vehicle Speed Control
Filed Jan 12, 201732,000 milesOH

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SPEEDOMETER READ A HIGHER SPEED THAN THE ACTUAL SPEED OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. PART DISTRIBUTION DISCONNECT. UPDATED 03/01/17*LJ *CN

Power TrainCrash
Filed Jan 5, 2017MI

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY AND CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT AN INVESTIGATOR WOULD DIAGNOSE THE VEHICLE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/21/17*LJ *TR

Forward Collision Avoidance
Filed Jan 4, 2017600 milesTX

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT OBSERVED THAT THE FORWARD COLLISION WARNING SENSOR FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS. THE FIRST TIME IT WAS DIAGNOSED THAT THE MAIN SENSOR FAILED AND NEEDED TO BE REPLACED. THE SENSOR WAS REPAIRED, BUT THE FAILURE RECURRED. AFTER THE SECOND FAILURE, IT WAS DIAGNOSED THAT THE RADIO FAILED AND NEEDED TO BE REPAIRED DUE TO IT BEING THE BRAIN OF THE SYSTEM. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.

Engine
Filed Jan 2, 201718,000 milesPA

WE PURCHASED OUR CAR IN OCTOBER 2015 AND RECENTLY OUR ENGINE LIGHT CAME ON . WE TOOK THE TRUCK TO BARBERA'S TO FIND OUT THE PROBLEM AND WAS TOLD WE NEED A NEW THERMOSTAT AND WE JUST CAN'T IMAGINE HOW OR WHY WE WOULD NEED THAT WITH THE CAR BEING NEW WITH ONLY 18K MILES ON IT.. WE MOSTLY USE THE VEHICLE TO GET MY HUSBAND TO AND FROM WORK...SO IT'S MOSTLY HIGHWAY DRIVEN 5 DAYS A WEEK.

Power Train
Filed Dec 29, 2016VA

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION ELECTRONIC SHIFT LEVER RECALL REPAIR ISSUES. *SMD THE DEALER CLAIMED THE RECALL WAS PERFORMED. HOWEVER, THE RECALL LETTER THE CONSUMER RECEIVED STATED THE RECALL WAS NOT COMPLETE. *JB

Structure › BodyCrash
Filed Dec 28, 201632,500 milesMD

PLACED VEHICLE INTO PARK TOOK FOOT OFF THE BRAKE BEFORE TURNING VEHICLE OFF. VEHICLE THEN BEGAN TO DRIVE FORWARD STRIKING CONCRETE BARRIER AT FUEL STATION. MINOR DAMAGE TO FRONT BUMPER OF VEHICLE.

Power Train
Filed Dec 28, 20169,500 milesIN

PURCHASED JEEP SEPT. 2015. RECEIVED NOTICE OF RECALL. TOOK IN AUG.2016. NEVER ANY PROBLEM UNTIL THEY UPDATED IT. SINCE THEN,IT HAS WENT INTO PARK WHEN TRYING TO BACK UP, WHEN IN N, REFUSES TO GO INTO PARK. AFTER SEVERAL ATTEMPTS, FINALLY DOES. VERY CONCERNED IT WILL DECIDE TO JUMP INTO PARK WHEN I'M ON INTERSTATE GOING 65 MPH. TOOK IT IN AGAIN AND THEY CKD IT OUT AND SAID NOTHING WRONG. I'M NOT CONVINCED, AT ALL. CALLED DEALER I LEASED IT FROM. HE SAID MAKE SURE YOU BRAKE FIRST BEFORE ENGAGING. WELL, I'VE BEEN DRIVING SINCE I WAS 16, HAVE NEVER JUST PUT INTO ANY GEAR BEFORE BRAKING. THE WHOLE SITUATION IS VERY ANNOYING AND CONCERNING . NOW WHAT? *TR

Power Train
Filed Dec 22, 2016PA

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER THE CONTACT RECENTLY PURCHASED THE VEHICLE, THE DEALER INDICATED THAT THE POWER TRAIN RECALL NEEDED TO BE COMPLETED. THE CONTACT WAS ADVISED TO SCHEDULE A REPAIR APPOINTMENT AS SOON AS POSSIBLE. THE CONTACT WAS UNCERTAIN AS TO WHY THE RECALL REPAIR WAS NOT COMPLETED BEFORE THE VEHICLE WAS SOLD. THE MANUFACTURER WAS NOT NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical SystemFire
Filed Dec 20, 20168,500 milesTX

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STARTED THE VEHICLE AGAIN, PLACED FUEL IN THE VEHICLE, AND DROVE HOME. THE CONTACT SHUT OFF THE VEHICLE AND HEARD AN UNUSUAL NOISE. ALSO, A BURNING ODOR EMANATED FROM THE VENTS AND FLAMES APPEARED AROUND THE DASHBOARD. THE HEADLINER AND CARPET WERE BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS AWAITING AN INSURANCE EVALUATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. ..UPDATED 07/20/17 *BF *CN

Unknown or Other
Filed Dec 15, 20164,000 milesMO

KEY FOB IS DESIGNED WITH LARGE BUTTONS FLUSH WITH THE FACE OF THE FOB. THIS VEHICLE HAS BEEN UNKNOWINGLY REMOTE STARTED TWICE (ONCE IN AN ATTACHED GARAGE) SIMPLY BY HAVING THE FOB IN MY POCKET AND BENDING OVER FOR SOMETHING AS SIMPLE AS TYING SHOES. PANIC ALARM HAS BEEN ACTIVATED SEVERAL TIMES BY SIMILAR NORMAL ACTIONS. THESE BUTTONS SHOULD BE RECESSED TO PROTECT FROM UNINTENTIONAL ACTIVATION. A RUNNING CAR IN A CLOSED ATTACHED GARAGE IN NOT A GOOD THING. *TR

Power TrainCrash
Filed Nov 30, 201649,000 milesCA

MY CAR TRANSMISSION SHIFTED WAS RECALLED AND I HAD THE FIXES MADE IN JUNE OF 2016. PRIOR TO THAT THERE WERE SEVERAL INSTANCES MY SAFETY HAD BEEN COMPROMISED DUE TO THE SHIFTER. SINCE THEN I HAVE CONTINUED TO HAVE ISSUES WITH THE SHIFTER COMING OUT OF PARK INTO NEUTRAL. TODAY I PULLED INTO A PARKING SPOT AND PLACED MY CAR INTO PARK. I REACHED BEHIND ME TO GRAB MY PURSE FROM THE BACK SEAT AND IN THAT TIME MY CAR HAD GONE FROM PARK TO NEUTRAL ROLLED FORWARD, HITTING THE PARKED CAR IN FRONT OF ME. IT WAS A MINOR COLLISION BUT COULD HAVE BEEN MUCH WORSE. THE ELECTRONIC SHIFTERS IN THESE CARS ARE NOT SAFE.

Power TrainCrash
Filed Nov 25, 201614,685 milesIL

I ENTERED THE PARKING LOT OF A GAS STATION AND PUT THE VEHICLE IN PARK BUT LEFT THE ENGINE RUNNING. I EXITED THE VEHICLE AND WHEN I RETURNED 30 SECONDS LATER I FOUND IT HAD ROLLED 50 FEET AND STRUCK A BUILDING. INSTEAD OF "PARK" I FOUND THE VEHICLE IN "NEUTRAL". NOBODY WAS INJURED BUT I HAVE DAMAGE TO MY VEHICLE AND PROPERTY DAMAGE TO A LIBRARY.

Unknown or Other
Filed Nov 23, 201615,917 milesNY

WE WERE DRIVING ON THE HIGHWAY TO MARYLAND FOR THANKSGIVING, AND WHILE DRIVING ON THE STRAIGHT HIGHWAY 60 MILES AN HOUR THE SUNROOF JUST EXPLODED AND SHATTERED, A LOT OF GLASS FELL ON TOP OF OUR CLOTHES AND INSIDE THE CAR. IT COMPLETELY SWERVED THE CAR BUT WE DIDN'T LOSE CONTROL AND STOPPED AT A GAS STATION ON ONE OF THE REST STOPS.

Vehicle Speed Control
Filed Nov 18, 201625,000 milesNY

I OWN A 2015 JEEP GRAND CHEROKEE LAREDO LIMITED, PURCHASED FROM A DEALER NEW. LAST WEEK I PULLED INTO MY DRIVEWAY, TURNED THE JEEP OFF AND WENT TO GET OUT AND MY ALARM SYSTEM WENT OFF. COULD NOT TURN IT OFF WITH EITHER FOB, I WAS EVEN ABLE TO START IT UP AND DRIVE. REMOTE START WOULD NOT WORK FOR 3 DAYS. CRUISE CONTROL JUST TURNS OFF WHEN IT WANTS WHILE DRIVING ON INTERSTATE OVER 60 MPH. GPS STATES I'M OFF ROUTE AND FREEZES IN THE LOCATION WHERE IT HAPPENED ON INTERSTATE, NORMAL WEATHER(NO OVERCAST/FOG). WIPERS JUST START WORKING WHILE SITTING IN THE DRIVEWAY IDLING, AS YOU'RE DRIVING...NO DUST, RAIN, BUGS ETC...WINDSHIELD LEAKS AND RAIN COMES IN FROM BEHIND THE REARVIEW MIRROR/SUNGLASS HOLDER WHEN IT RAINS AND YOU HAVE TO TAKE A SHARP TURN(NOT WITH NORMAL TURNS)...LEAKS DOWN ON CELL PHONE WHICH SITS IN LITTLE CUBBY TO CHARGE. THE VEHICLE SURGES WHEN GOING UNDER 20 MPH, USUALLY WHEN YOU ARE TRYING TO START FROM A STOP IS WHEN IT' WORSE. UNDER 25K MILES AND I AM AFRAID AS TO WHAT MIGHT HAPPEN NEXT.

Power Train
Filed Nov 15, 201614,000 milesOH

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT EXPERIENCED DIFFICULTY SHIFTING THE VEHICLE. THE FAILURE DID NOT OCCUR UNTIL AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS NOT REPAIRED DUE TO THE TECHNICIAN STATING THAT THE VEHICLE PERFORMED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 01/05/2017*CT UPDATED 05/09/17*LJ THE CONSUMER STATED THE 2 WEEKS AFTER THE RECALL WAS PERFORMED THE TRANSMISSION MALFUNCTIONED. AFTER SHUTTING THE ENGINE OFF AND RESTARTING IT 3 TIMES IT SHIFTED INTO GEAR. ON ANOTHER OCCASION THE WHILE TRAVELING DOWN A HILL AT 65MPH, ON CRUISE CONTROL, THE ENGINE WENT FROM 2000RPM TO 5000RPM. THE ODOMETER WENT FROM 65MPH TO 75 MPH. THE VEHICLE WAS SLOWING DOWN WHILE THE ENGINE WAS LOUD AND RUNNING AT A HIGH RPM. THE ONLY WAY TO STOP IT WAS TO HIT THE BRAKE OR SHIFT TO NEUTRAL. ALSO, WHEN ACCELERATING FROM A STOP THE TRANSMISSION WOULD MAKE A NOISE AND BUMP AS IF REAR-ENDED. UPDATED 08/03/2017*JS CONSUMER STATED AFTER STARTING VEHICLE THE TRANSMISSION WOULD NOT LEAVE NEUTRAL. ENGINE WAS ROARING VERY LOULDLY UNTIL CONSUMER STEPPED ON THE BRAKES. THIS HAPPENED 3 TIMES. UPDATED 7/6/18*JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →