2014 Jeep Grand Cherokee complaints

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact FCA US and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the dealer and it was confirmed that parts were not yet available. The contact stated that while driving at 75 MPH, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. Simultaneously, several unknown warning lights appeared on the instrument panel. The vehicle failed to accelerate upon depression of the accelerator pedal. The contact was able to coast the vehicle to the shoulder of the highway. The contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. The vehicle was towed back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and the contact was given a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while the vehicle was receiving routine maintenance at the local dealer, the contact was informed that the motor mounts needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 69,300.

Seat Belt will not retract and lock in sudden stops or in crash.

Both driver and passenger seat belts have issues with retracting.

2014 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL. THE CONSUMER STATED THE ENGINE HAD BEEN REPLACED THREE TIMES. THE CONSUMER STATED THE ENGINE DIED WHILE IT WAS BEING DRIVEN. ALSO, THE VEHICLE LOST POWER STEERING DURING THIS INCIDENT.

This has happened three (3) times to me. The instrument cluster on my 2014 jeep Grand Cherokee just blackouts and the windshield wipers go on, then multiple cluster warning lights illumination and a loss of anti-lock brake system (ABS) / electronic stability control system function stops. The vehicle slows down because of loss of power. A loss of instrument cluster illumination and/or loss of ABS function while driving could cause a crash.

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. Several error messages appeared and went black again.

Dash board leather cover bubbling de lamanting. Causing stange reflections in windshield while driving.

With less than 16,000 miles, the driver side seat belt just stopped recoiling. Wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. Ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. This will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.

The transmission will drop in gear from 8th to 4th will have to pull over and turn car off then on will reset works fine in manual but in automatic itll shift on its own

My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

I was driving my car this afternoon when the car automatically slipped into neutral, thankfully I had just gotten off the main road and was on a gravel road. The car literally came to a halt, stopped, I could not restart, and the steering wouldn't move. I was able to get the car towed to a local garage, who said the issue was more than likely the fuse box, they will not touch it as they believed there may be a recall for the fuse box. I have searched for recalls via my vin, and I do not see a recall for my specific car for this issue, but do see that this has been an issue. How are recalls identified? I have a call into a Jeep Dealership and I am hoping to get an appointment tomorrow and get the car towed once more. This truly was a safety issue as if I was on the highway that I had just left I would have been driving at 55MPH. I do not have an estimate as I am working to secure an appointment with the dealership.

Emergency Brake engages while driving

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward

Transmission will slip into neutral while driving.

While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side Active Headrest Restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.

Severe oil leak and oil loss from engine. Unknown source of leak.

While driving down the road the vehicle lost power. No warning lights had come on prior to losing power. Luckily I was able to get it pulled over off the road before it died completely. After that it would not start but the check engine light was now on. I had vehicle towed to a shop close to my house. After the shop’s diagnostics, I was informed the problem was the high pressure fuel pump.

I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on June 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On June 27, 2022 I was forced to buy a brand new battery because the Jeep was running in Power Saving Mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in Power Saving Mode; I received two CEL CODES, both correlating to the Transmission Control Module (TCM). Later that evening my son informed me that the cluster light was still on, the JEEP had been parked for several hours so there was no reason for the light to still be ON (WAKE MODE?). Also, I notated the codes I received before I had to have the Jeep towed to the dealership on Jun 28th to compare to what the service dept came up with; however on Jun 28th I attempted to jump the battery to take it to the service center but it wouldn’t Jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an OFF position, the UCONNECT was glitching out then went black, Cluster warned to service the electronic ABS and the SHIFTER, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming fr

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(P). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the powertrain failed and the vehicle stalled. The contact pulled over safely and waited for approximately 5 minutes before restarting and driving to a local mechanic. The check engine warning light was illuminated. The vehicle was diagnosed with powertrain failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

The AHR on the driver's side activated while the vehicle was parked and the driver was hit in the neck. Upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was notified of the failure. The failure mileage was 85,000.

Uconnect NAV 8.4N updated to the latest firmware when purchased in July of 2020. Currently it will reboot randomly and go to a black screen. At which point it will blast the heater and the radio at full volume while driving. Extremely terrifying and dangerous. Uconnect says it’s not their problem as it is an 8 year old system. Seems like they should be held accountable for forcing drivers into a DISTRACTED driver situation. Repeatedly. So far the only fix I have found is to pull over immediately and restart the vehicle. I am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.

It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.

The breaka locked up and i went to go around so i wouldnt hit the person in front of me. When i did the front axle cv joint totally snapped off the passenger side that hold the tire on. And i couldnt steer or anything

Power steering, engine acceleration, coolant/radiator, belts, eco diesel system, blind side detectors and automatic emergency breaking have all been major issues with this jeep. I've almost been crashed into by other vehicles, including an 18 wheeler, because of the engine instability. It is now in the repair shop and completely unable to drive.

The air ride suspension failed and is available for inspection. The "Service Air Suspension Immediately" notification appeared while driving. The problem has been confirmed by Stellantis dealership. The components were inspected by the manufacturer and insurance. There was not an indication of failure prior to failing. Stellantis technician claims the air suspension experienced an electrical failure causing an internal leak on all (4) air bags. The only remedy is to replace the entire suspension system. I do not know the safety implications of this failure if I continued driving the vehicle.

Seatbelt retractor faulty Could not secure seatbelt around driver side of seat which IF an accident occurred, no restraint to hold in passenger. Yes Vehicle was inspected by the dealership and replaced for $527.50. There was no warning or problems prior to failure of the seatbelt retractor.

Driver seat active headrest deployed for no reason.

The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.

The contact owns a 2014 Jeep Grand Cherokee. While operating the vehicle the contact became ill and had headaches, nasal drip, and burning eyes. The contact suspected that carbon monoxide was leaking into the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 162,000. Carbon monoxide comes into the cabin.

Cruise control Didn’t disengage and continue to accelerate. Tried to apply brakes but they went straight to the floor and didn’t work. Placed the car into neutral and kept trying brakes until they started to come back. With the car continuing to accelerate went into breakdown lane and rubbed up against guardrail to avoid car in front.

I was driving to pull up and park and my gas petal stuck . It went forward and Stuck between a pole and a tree. I am very shook up over this as something like this should Never happen.

Vehicle was parked when the front passenger headrest exploded.

Jeep customers were not alerted to the seat belt plastic D ring potentially having visible stress/fatigue cracks and breaking overtime. When broken, the D ring prevents the seat belt from functioning correctly by pinching the seat belt and causing it not retract. Reference TSB 23-013-21. This is a preventable issue, but Jeep customers need to know to have their car visually inspected. This was reported already to the NHTSA but closed due to Jeep offering a warranty extension. This solution requires the seat belt to actually break so the customer can be allerted to the issue and have the seatbelt replaced. In my case, my driver seat belt no longer retracts and my passenger side has significant visible stress cracks in the D ring. I notified my Jeep dealer of the issue and the TSB. My first appointment was only for Jeep to confirm the problem, which they did and returned my car to me stating they don’t have the replacement parts which are on backorder with no expected arrival date. I also notified Jeep corporate of this issue in detail. It has been over a month and I must continue to drive my vehicle as is, as the replacement parts are not available. I recommend a recall for Jeep owners to have their seatbelts visually inspected for cracks so the defective parts can be replaced before they actually break and cause a safety issue.

Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.

Rear shocks leaked all fluid and the vehicle became very hard to control on rough surfaces. Had the shocks changed and the new ones did the same thing within one month. Now the shocks are on back order and had to be replaced with aftermarket shocks.

The exhaust fuel pump filter gets full every week and it has to run regeneration. This seems to happen too often and can be stressful as you gave to make sure to drive it at high speeds until it is complete

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle slowed down independently to approximately 15 MPH. The contact stated that a red "lightning bolt" symbol and the "throttle control" warning lights started blinking on and off. The vehicle would not accelerate when the contact depressed the accelerator. The contact stopped the vehicle and turned off and restarted the vehicle. The failure recurred intermittently. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000. THE CONSUMER NO LONGER OWNS THE VEHICLE.

- What component or system failed or malfunctioned, and is it available for inspection upon request? The 2012 to 2015 392 Hemis had a known issue with lifters - like mine does - where the cylindrical rotating ‘spheres’ which contact the cam shaft would wear at their inner axle/shaft, start ‘floating’, and as they would wear more (once the wear starts the wearing accelerates) to where the side-supports/tails for each lifter would make contact with the cam lobes, and start causing ruts and flats on the cam shaft. This will degrade quickly to the point a head-job will be requires, along with new cam and lifter set. Here is what is important; the replacement lifters are a DIFFERENT part number. Take note of what I just stated. Chrysler/Jeep will not replace stock lifters with the SAME ones - they will use an UPGRADED lifter set. SO - this should have been a recall. This fix will cost approx. $6K+ in labor and parts. If a motor is needed $16-$17k. I have the defective parts available. - How was your safety or the safety of others put at risk? People's safety is at risk as a motor blowing up or seizing while driving could be fatal. - Has the problem been reproduced or confirmed by a dealer or independent service center. Yes, Lithia Jeep of Spokane has torn the motor down and confirmed the defect. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem

The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.

While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.

Oil filter housing has a leak due to a crack. This is a known issue (a defect) and this is the second time I've had this happen. TSB NUMBER: 09-008-15

The passenger side seatbelt does not cinch tightly onto the passenger, potentially causing the passenger to shift forward several inches prior to the seatbelt securing the passenger (IF it secured the passenger) and putting that person in danger with the front airbags / front dash of car in an accident.