TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK ON AND THE INSTRUMENT PANEL OPERATED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SYSTEM UPDATE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7. PARTS DISTRIBUTION DISCONNECT.
2014 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE JERKED AND INDEPENDENTLY SLOWED DOWN AFTER AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT HAD TO HIT THE GEAR SHIFT. THE ENGINE REVVED AND WENT INTO SPORTS MODE. THE CONTACT CONTINUED TO HIT THE GEAR SHIFT UNTIL THE VEHICLE SHIFTED BACK INTO GEAR. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. UPON PURCHASING THE VEHICLE, THEY WERE TOLD THAT IF THE VEHICLE INDEPENDENTLY SHIFTED INTO SPORTS MODE, THEY SHOULD PUSH THE GEAR SHIFT BACK TO CHANGE THE MODE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RANDOM FAILURE WITH THE INSTRUMENT CLUSTER WARNING INDICATORS FLICKERING WITHOUT WARNING. THE RADIO AND VENT CONTROLS FAILED TO WORK FOR HEAT AND AIR CONDITIONING, THE HEATED SEATS HAD ISSUES, AND THE STEERING WHEEL BECAME EXTREMELY HOT. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY WERE NOT ABLE TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
GEAR SHIFT TRANSMISSION SLIPS OUT OF GEAR WHEN I PUT IT IN PARK IT WILL GO BACK TO REVERSE AT TIMES WHEN I PUT IT IN DRIVE GOING DOWN THE ROAD IT WILL JUMP TO S.-DEFROSTER DOES NOT WORK PROPERLY WHEN WINDOWS ARE STEAMED IT DOES NOT TAKE IT AWAY. BLUE TOOTH WORKS SOMETIMES AND OTHER TIMES IT DOES NOT. THE GEAR SHIFT DOES IT SOMETIMES IN PARK AND OTHER TIMES IN MOTION. THE DEFROSTER NEVER TAKES AWAY THE STEAM OFF WINDOWS.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT SWITCHED TO DIFFERENT GEARS INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE OPERATED AS DESIGNED. IN ADDITION, IN RAINY WEATHER, THE DEFROST SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT TO SET THE SYSTEM INSIDE TO THE SAME TEMPERATURE OUTSIDE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION FAILED TO UP SHIFT AND DOWN SHIFT CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR REPRODUCE A FAULT CODE ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
DASHBOARD ON THE CAR KEEPS TURNING ON AND OFF BY ITSELF DRAINING BATTERY POWER. CAR WAS TAKEN TO DEALERSHIP FOR REPAIRS. THEY LOOKED AT IT REPLACE THE BATTERY FOR $900 DID NOT FIX THE ISSUE. THE CAR CONTINUES TO EXPERIENCE THE SAME PROBLEM ISSUE WAS NEVER RESOLVED.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE ONLY OCCURRED WHEN TOWED BY A MOTOR HOME. IN ORDER FOR IT TO STOP, THE MOTOR HOME HAD TO BE BROUGHT TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS REFUSED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/05/16*LJ *TR
LESS THAN 32,000 MILES ON 2014 GRAND CHEROKEE, GETTING OFF FREEWAY ON SHARP TURN EXIT, THERE WAS A THUNK AND OUR BODIES LURCHED FORWARD AS VEHICLE DROPPED INTO 1ST GEAR. PULLED OVER, CHECK ENGINE LIGHT ON BUT NOT BLINKING SO IGNORED AS DEALERSHIP SERVICE REPRESENTATIVE THAT NOT CRITICAL IF NOT BLINKING. WE WERE ABLE TO MOVE, BUT TRANSMISSION SLIPPED UNTIL REACHED 20 MPH AND RAN OK UNTIL WE WERE HOME ABOUT 1/2 MILE AWAY. WE THEN TESTED THE SHIFTING AND VEHICLE WOULD NOT GO INTO REVERSE. NEXT MORNING, THE CAR WOULD NOT MOVE AT ALL IN ANY GEAR. HAD IT TOWED TO DEALERSHIP. THE SERVICE REP CALLED THE NEXT MORNING INDICATING THAT THE TRANSMISSION FAILED AND THEY NEEDED TO ORDER A NEW ONE TO REPLACE IT. AWAITING NEW TRANSMISSION.
ENGINE CONTINUED TO RUN FOR SEVERAL HOURS AFTER KEY FOB WAS REMOVED FROM VEHICLE. THERE WAS NO WARNING INDICATOR OR AUTOMATIC ENGINE SHUT OFF. ENGINE WAS VERY HOT.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRANSMISSION FAILED TO SHIFT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT DOWNSHIFT TO THE LOWER GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THAT FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2014 JEEP CHEROKEE. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO TRANSMISSION AND SEVERAL OTHER RECALL NOTICE ISSUES AND PROBLEMS. *SMD IT WAS DETERMINED, THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER HAD THE DEALER INSTALLED A TRANSMISSION THAT WAS NOT MADE FOR THE VEHICLE, BUT WAS BELIEVED THAT IT WOULD WORK. THE REPAIR DID NOT FIX THE VEHICLE. *JB
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO BE DIAGNOSED. THE CONTACT MENTIONED THAT THE VEHICLE HAD THE TRANSMISSION REPLACED PRIOR TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000(STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
CAR COMPLETELY SHUT OFF WHILE DRIVING ON A BUSY STREET WITHOUT WARNING. DEARLERSHIP SAYS NOTHING IS WRONG WITH IT AND WAIT FOR THE CAR TO SHUT OFF ON A REGULAR BASIS. THEN MAYBE THEY WILL BE ABLE TO PIN POINT THE ISSUE. THIS IS THE SECOND ISSUE WITH THE CAR ON 7/31/2015 CAR SHUT OFF WHILE DRIVING ON A BUSY STREET WITHOUT WARNING. TURNS OUT THE FUEL PUMP WENT BAD.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE COLLISION AVOIDANCE SYSTEM ACTIVATES AND SLAMS ON THE BRAKES WITHOUT CAUSE WHILE TRAVELING FORWARD WHICH IS STARTLING AND DANGEROUS BECAUSE I HAVE BEEN NEARLY REAR ENDED BY ANOTHER DRIVER FOR BRAKING WITHOUT CAUSE. WHEN PARKING THE GEAR SELECTOR FEELS LIKE IT IS IN PARK IT IS ACTUALLY IN REVERSE OR NEUTRAL. BRAKES SQUEAK AND WERE WEARING GROVES INTO ROTORS WHEN VEHICLE WAS BRAND NEW. ALSO THE FRONT BUMPER HAS NEVER FIT CORRECTLY AS WELL AS THE FENDER MOLDINGS PEELING OFF. VERY SAD FOR A $55,000 VEHICLE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE FRONT DRIVER'S SIDE WINDOW HAS TWO STRESS CRACKS THAT JUST APPEARED. THERE IS NOT A IMPACT MARKS OR ANYTHING WHICH WOULD CAUSE THE GLASS TO CRACK. THEY ARE TWO STRESS CRACKS DUE TO CHEAP GLASS OR DESIGN PROBLEMS. LOCATED MANY OTHERS ONLINE WHICH HAVE THE SAME ISSUE AND JEEP WILL NOT WARRANTY IT.
GEAR SHIFT DOES NOT EASILY GO INTO PARK CAR WAS RUNNING I PUT IT IN PARK RAN INTO THE HOUSE A FEW MINUTES LATER THE CAR WAS GOING IN REVERSE CROSSED THE ROAD AND WENT DOWN A 200 YARD SLOPE INTO THE DITCH I HAVE HAD THIS GEAR PROBLEM SINCE I PURCHASED THE JEEP
THE HORN AND REAR WIPER BEGAN TO GO OFF AUTOMATICALLY ALONG WITH THE CONSOLE SCREENS FLASHING RESULTING IN THE VEHICLE TURNING OFF AT A STOP LIGHT. AFTER GETTING IT STARTED BACK UP, WHILE ON THE FREEWAY (70 MPH), THE HORN BEGAN HONKING ON ITS OWN AGAIN AND I WAS AFRAID THE VEHICLE WOULD TURN OFF ON THE FREEWAY RESULTING IN A POTENTIALLY DISASTROUS SITUATION SO I EXITED THE FREEWAY AND CAREFULLY PROCEEDED TO THE JEEP DEALERSHIP WHERE AFTER A FEW DAYS THEY DIAGNOSED IT WITH A FAULTY TOTAL INTEGRATED POWER MODULE (TIPM). IT WAS APPARENTLY NOT COVERED DUE TO THE FACT THAT I HAD APPROXIMATELY 38K MILES, INSTEAD OF 36K OF BELOW. HOW CAN AN ELECTRICAL SYSTEM FAIL DUE TO "NORMAL WEAR & TEAR"? I FEEL THIS SHOULD HAVE BEEN COVERED UNDER WARRANTY INSTEAD OF BECOMING AN OUT OF POCKET EXPENSE FOR ME. I'M NERVOUS ABOUT DRIVING MY VEHICLE EVEN AFTER THE TIPM WAS REPLACED; IT DOESN'T FEEL THE SAME.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE FAILED TO FUNCTION AND THE ETC WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
BOUGHT NEW IN APRIL 2013. SINCE THEN, JEEP HAS BEEN IN DEALERS SERVICE DEPT FOR MANY ELECTRICAL PROBLEMS, TRANSMISSION PROBLEMS, DOWN LOADS TO CONTROL MODULES AND FRONT AND REAR BUMPERS JUST FALLING OFF. RADIO WAS REPLACED, WIRING HARNESS REPLACED, MANY CONTROL MODULARS REPLACED, GENERATOR AND BATTERY REPLACED AND THE DEALER EVEN ADDED AN EXTRA NEGATIVE WIRE TO THE JEEP TO STOP THE EXTERIOR AND INTERIOR LIGHTS FROM JUST TURNING OFF AND ON, ALTERING THE JEEPS DESIGN. MY JEEP THEN BEGAN TURNING ON AND OFF CERTAIN CONTROLS, LIKE THE WIPERS WOULD JUST COME ON AND OFF, THE RADIO WOULD GO UP AND DOWN IN SOUND THEN THE WHOLE SCREEN WOULD GO BLACK, TURNING OFF ON ITS OWN, DEALER HAD TO REPLACE THE ENTIRE RADIO SYSTEM. RECENT REPAIRS WERE THE TRANSMISSION, WHICH HAVE BEEN AN ONGOING PROBLEM WITHIN MONTH OF PURCHASE. THE JEEP WOULD NOT GO HIGHER THE 2ND GEAR. DEALER HAD TO REMOVE CERTAIN CODES, REPLACE WITH NEW CODES AND REPROGRAM THE TCM CONTROL MODULE. THIS HAS BEEN DONE MANY TIMES. JUST LAST MONTH, THE FRONT AND REAR BUMPERS JUST BEGAN TO FALL APART. DEALER HAD TO SEND JEEP TO A BODY SHOP FOR REPAIRS. THE JEEP IS IN MINT CONDITION AND AWAYS HAS. IT'S SERVICE RECORD IS PROOF OF PROPER MAINTEANCE ON SCHEDULE. ON ONE OCCASION AFTER THE DEALER ATTEMPTEDTO FINX THE LIGHTS FROM GOING OUT AND HAD THE JEEP FOR SEVRAL WEEKS, THE DEALER TOLD ME THEY GO THE LIGHTS TO AT LEAST NOT GO OUT BUT IT STILL HAS A SLIGHT FLICKER. WHEN I TOLD THE DEALERSHIP THAT'S NOT FIXED RIGHT, THE DEALER TOLD ME THA
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STOP ACCELERATING AND APPROXIMATELY 20 SECOND LATER THE VEHICLE WOULD OPERATE AS NORMAL. IN ADDITION, THE ELECTRONIC THROTTLE CALIBRATION WARNING MESSAGE WOULD DISPLAY DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE ADAPTIVE CRUISE CONTROL SENSOR BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,500.
THE CAR WAS PURCHASED WITH ONLY 132 MILES ON IT. AND THE TRANSMISSION WILL NOT SHIFT INTO FIRST GEAR UNLESS IT IS AT A DEAD STOP. I CAN'T EVEN GET UP MY DRIVE WAY WITHOUT COMING TO A COMPLETE STOP. IT SLIPS THEN GRABS FIRST GEAR WITH A JUMP FORWARD. I HAVE NEVER HAD AN AUTOMATIC THAT SHIFTS LIKE THIS. I HAVE HAD IT INTO THE JEEP DEALERSHIP TWICE FOR THIS AND WAS TOLD THAT'S THE WAY THIS TRANSMISSION WORKS YOU HAVE TO LIVE WITH IT. THIS PROBLEM HAPPENS EVERYDAY.
TIRE PRESSURE MONITORING SYSTEM REQUIRES TIRE PRESSURE ADJUSTMENT ABOUT EVERY TWO WEEKS BECAUSE OF LOW PRESSURE IN ONE OR MORE WHEELS. DEALER EITHER CANNOT OR DOES NOT WANT TO FIX IT BUT HOPES FOR A JEEP ADVISORY OR RECALL. OWNER BELIEVES ELECTRONIC CONNECTIONS IN WHEELS ARE FAULTY AND ONE OR MORE LEAKS AIR. CONSTANT LEAKAGE OF AIR REPRESENTS A POTENTIAL DRIVING HAZARD. AFTER 12 FLASH UPDATES TO ELECTRONIC SYSTEMS AND PAST FAILURE OF ELECTRONIC TRANSMISSION CONTROL SYSTEM TO SHIFT OUT OF PARK, IT IS CLEAR THAT ALL ELECTRONIC CONTROL SYSTEMS WITHOUT REDUNDANCY REPRESENT LIFE THREATENING POTENTIAL FAILURES IN ALL SYTEMS. WHEN SUCH FAILURE OCCUR, OWNERS WILL BE UNABLE TO PROVE WHAT REALLY HAPPENED. THE PERFECT CRIME!
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT DOWNSHIFTING FROM 3RD TO 2ND OR TO 1ST GEAR. IF THE VEHICLE WERE SHIFTED MANUALLY OR FROM A COMPLETE STOP, THE VEHICLE WOULD SHIFT INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC INFORMED THAT THE FAILURE WAS COMMONLY EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT) AND HAD A CONCERN REGARDING THE SAFETY OF THE RECALL PART BEING MAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ON JULY 16, 2015, WITH ABOUT 5,000 MILES, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE WAS TOWED TO MY DEALERSHIP. ON JULY 21, 2015, WE LEARNED THAT IT HAD LOST THE KEY AND DONE NOTHING TO REPAIR IT. ON JULY 22, 2015, IT WAS TOWED TO ANOTHER JEEP DEALERSHIP. ON JULY 23, 2015, WE WERE ADVISED THAT THE PROBLEMS WERE CAUSED BY A BAD BATTERY. ON JULY 25, 2015, WHEN WE WENT TO PICK IT UP, IT WOULD NOT START EVEN WITH A NEW BATTERY. ON JULY 27, 2015, WE WERE TOLD THAT ANOTHER NEW BATTERY HAD BEEN INSTALLED. ON JULY 28, 2015, WE PICKED UP THE VEHICLE BUT ON AUGUST 14, 2015, THE ELECTRICAL SYSTEM AGAIN FAILED AND IT WAS AGAIN TOWED TO THE SECOND DEALERSHIP. ON AUGUST 17, 2015, WE WERE ADVISED THAT THE VEHICLE HAD BEEN REPAIRED BY REPLACING VARIOUS ELECTRICAL COMPONENTS. ON SEPTEMBER 15, 2015, THE ELECTRICAL SYSTEM AGAIN FAILED CAUSING THE ABS AND AWD SYSTEMS TO RAPIDLY CYCLE ON AND OFF; THE TRANSMISSION TO RAPIDLY SHIFT THROUGH BOTH FORWARD AND REVERSE GEARS; AND FOR THE VEHICLE TO LURCH FORWARD AND BACKWARD. A THIRD JEEP DEALERSHIP REFUSED TO SERVICE IT BECAUSE OF ITS HISTORY. ON SEPTEMBER 17, 2015, THE VEHICLE WAS AGAIN TOWED TO THE SECOND DEALERSHIP. IT HAD ONLY 5757 MILES ON THE ODOMETER. ON SEPTEMBER 24, 2015, WE WERE TOLD THAT THE DEALERSHIP THOUGHT THE PROBLEM MIGHT BE WITH A CRASH SENSOR AND PROPOSED THAT THE SENSOR BE DISABLED. ON SEPTEMBER 25, 2015, AFTER WE OBJECTED TO DISABLING A SAFETY SENSOR, WE WERE TOLD THAT SENSORS HAD BEEN ORDERED FOR THE ADAPTIVE CRUISE AND SPEED C
OUR SUV IS EQUIPPED WITH COLLISION AVOIDANCE AND ADAPTIVE CRUISE CONTROL. THE VEHICLE HAS REPEATEDLY AND WITHOUT CAUSE EITHER ALARMED OR IN SOME CASES SLOWED TO AVOID A COLLISION THAT IS NOT EMINENT (I.E. ALONG A STRAIGHT SECTION OF HIGHWAY WITH NO VEHICLE OR OBJECT WITHIN SIGHT OF THE CAR). THE SYSTEM HAS PROVIDED MULTIPLE FALSE ALARMS AND WE HAVE NOT BEEN ABLE TO DETERMINE A PATTERN OR TRIGGER. ADDITIONALLY THE CAR REPORTS AT TIMES THAT THE ACC IS INOPERABLE AND THEN MOMENTS LATER THE FAULT MESSAGE DISAPPEARS. THE CAR HAS BEEN TAKEN IN FOR SERVICE TO ADDRESS. TO DATE THE DEALER HAS BEEN UNABLE TO REPLICATE THE PROBLEM AND JEEP IS UNWILLING TO REPLACE ANY PARTS OR ACKNOWLEDGE THE PROBLEM UNTIL IT IS REPLICATED FOR THEM TO BE ABLE TO WITNESS.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 1/4/2015 *JS
I WOULD LIKE TO REPORT 2 INCIDENTS WHERE MY 2014 JEEP GRAND CHEROKEE HAS ROLLED AFTER IT WAS \PUT INTO PARK AND THE ENGINE WAS TURNED OFF. THE 1ST TIME HAPPENED ON 9/4/15 AFTER PARKING MY JEEP AND EXITING THE VEHICLE IT ROLLED BACKWARDS APPROXIMATELY 1' INTO THE CAR BEHIND ME. NO DAMAGE TO THE OTHER VEHICLE AND ONLY SMALL SCRATCHES ON MY REAR BUMPER. THE 2ND TIME WAS 9/5/15, AFTER PARKING THE VEHICLE ON A SMALL INCLINE THE VEHICLE ROLLED 2' FORWARD INTO A GUARD RAIL POST CAUSING SIGNIFICANT DAMAGE TO MY FRONT BUMPER AND GRILL. I BROUGHT MY JEEP TO THE SMITH HAVEN CHRYSLER JEEP DEALER TODAY 9/23/15 TO HAVE THE VEHICLE INSPECTED AND THE SERVICE REPRESENTATIVE TOLD ME "THIS IS NORMAL ESPECIALLY ON AN INCLINE" AND "IT SHOULD NOT ROLL MORE THAN 3 FEET". I COULD NOT BELIEVE I WAS BEING TOLD THAT THIS IS A NORMAL AND THERE WAS NOTHING TO DO ABOUT IT. THIS IS CLEARLY A SAFETY ISSUE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
I TURNED MY 2014 JEEP GRAND CHEROKEE WITH 24,400 MILES INTO MY FAMILY DRIVEWAY AND STOPPED BEFORE THE DRIVEWAY GATE. I LEFT 24 BETWEEN THE JEEP AND THE GATE SO THAT PEDESTRIANS COULD PASS IN FRONT OF THE VEHICLE WHILE I WAS OPENING THE GATE. I PUT THE JEEP IN PARK AND WITH THE ENGINE RUNNING AND WHILE STILL SEATED BUT WITH MY FOOT OFF THE BRAKE, I REACHED OVER TO THE PASSENGERS SEAT TO GRAB MY BAG FOR THE KEY. AFTER FINDING THE KEY, I EXITED THE RUNNING VEHICLE KEEPING THE DRIVER'S DOOR OPEN. I WALKED AROUND THE OPEN DOOR, STOPPED IN FRONT OF THE CAR AND UNLOCKED THE GATE. I THEN OPENED THE LEFT HALF OF THE GATE PUSHING IT ENTIRELY BACK TO THE WALL. I THEN PROCEEDED TO WALK BACK TO THE CENTER OF THE GATE TO OPEN THE RIGHT HALF OF THE GATE. I PULLED THE GATE ROD FROM THE HOLE IN THE GROUND SO I CAN MOVE THIS SECTION OF THE GATE, AND JUST AS I DID, THE JEEP BEGAN TO MOVE TOWARD ME HITTING THE FAR RIGHT GATE POST WITH THE RIGHT FRONT CORNER OF THE VEHICLE. I WAS SHOCKED AND RAN BACK AROUND THE OPEN DRIVERS DOOR AND INTO THE CAR TO BACK IT AWAY FROM THE POST. WHEN I ENTERED THE VEHICLE, I FOUND IT IN PARK, AND I SELECTED REVERSE TO BACK IT OFF THE GATE POST. FROM THE TIME I EXITED THE VEHICLE, IT WAS ABOUT 45 SECONDS BEFORE IT MOVED. IF I MISTAKENLY LEFT IT IN DRIVE, IT SHOULD HAVE BEGUN MOVING AS SOON AS I REMOVED MY FOOT FROM THE BRAKE PEDAL AND REACHED ACROSS TO THE PASSENGERS SEAT FOR MY BAG. EVEN IF I MAINTAINED MY FOOT ON THE BRAKE AT THAT TIME, IT SHOULD HAVE MOVED WHEN I
THE PROBLEM(S) THAT I HAVE HAD OR CURRENTLY HAVE WITH MY VEHICLE ARE AS FOLLOWS: 1. JULY 8, 2015: (MILEAGE 12,453) CAR DASH LIGHTS WERE LIGHTING UP AND THEN THE ENGINE DIED LATER IN THE MIDDLE OF THE ROAD. FINALLY THE CAR STARTED UP HOWEVER THE TRANSMISSION WOULD NOT SHIFT AND I DROVE IT HOME IN LOW GEAR. ON JULY 9, 2015, I TOOK THE CAR INTO CAMPBELL CHRYSLER SERVICE DEPARTMENT IN CENTRALIA WASHINGTON (SEE SERVICE SLIP) AND IT WAS RETURNED TO ME ON JULY 13, 2015. 2. JULY 15, 2015: AGAIN, THE CAR DASH LIGHTS WERE LIT UP AND THE CAR WAS STUCK IN LOW GEAR. I TURNED THE CAR INTO TO CAMPBELL CHRYSLER SERVICE DEPARTMENT (SEE SERVICE SLIP) ON JULY 16, 2015. THE CAR WAS RETURNED TO ME ON AUGUST 18, 2015. 3. AUGUST 24, 2015: AGAIN THE CAR DASH LIGHTS WERE LIT UP AND THE CAR STUCK IN LOW GEAR AND THE MOTOR WAS SURGING. I TOOK THE CAR BACK TO CAMPBELL CHRYSLER SERVICE DEPARTMENT ON AUGUST 25, 2015. THE CAR WAS RETURNED ON AUGUST 28, 2015. 4. AUGUST 31, 2015: I DROVE TO SEATTLE AND AGAIN THE CHECK ENGINE LIGHT CAME ON AND THE SHIFTER LIGHTS WOULD FLASH AND SPEEDOMETER NUMBERS WOULD GO FROM LARGE FONT TO SMALL FONT. WHEN DASH LIGHTS AND WARNING LIGHTS PLUS DIFFERENT CHARACTERS FLASHED THEN THE ENGINE WOULD SURGE. CURRENTLY, THE CAR WAS BROUGHT BACK TO CAMPBELL CHRYSLER SERVICE DEPARTMENT ON SEPTEMBER 16, 2015 BECAUSE ALL THE WARNING LIGHTS CAME ON, AGAIN. THIS VEHICLE HAS BECOME A SAFETY HAZARD FOR MY FAMILY. IM NOT COMFORTABLE DRIVING THE CAR AND CONCERNED FOR MY SAFETY AS WELL AS MY FAM
LAST NIGHT, I WAS DRIVING AT NORMAL SPEED DOWN THE ROAD AND PERSON AHEAD OF ME BRAKED GRADUALLY TO MAKE A TURN. I BEGAN TO SOFTLY BRAKE. I HAD A GENEROUS AMOUNT OF SPACE BETWEEN ME AND THE CAR AHEAD OF ME - AT LEAST 5-6 CAR LENGTHS. THE FORWARD COLLISION WARNING SYSTEM ACTIVATED AND SLAMMED ON THE BRAKES, CAUSING THE CAR BEHIND ME TO NEARLY REAR-END ME. THE SYSTEM SHOULD NOT HAVE ACTIVATED AS THERE WAS NO REASONABLE THREAT OF COLLISION. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I UNDERSTAND THE NHTSA IS INVESTIGATING THIS SYSTEM SO I DECIDED TO FILE A COMPLAINT IN ORDER TO ASSIST THE INVESTIGATION. THE SYSTEM WORKS WELL WHEN IT NEEDS TO BUT IT HAS FALSE POSITIVES OFTEN. IT IS SOMEWHAT TERRIFYING WHEN YOUR CAR JUST DECIDES TO SLAM ON THE BRAKES WITH NO CAUSE AND THERE IS A LEGITIMATE CAUSE FOR CONCERN WHEN IT DOES. OTHER DRIVERS BEHIND ME MAY BE UNPREPARED TO STOP AND COULD CAUSE A CRASH.
I HAVE BEEN EXPERIENCING ISSUES WHERE MY INSTRUMENT DISPLAY CLUSTER LIGHTS UP WITH NUMEROUS VEHICLE WARNING INDICATORS. THIS HAS BEEN HAPPENING INTERMITTENTLY SINCE I PURCHASED THE VEHICLE IN SEPTEMBER, 2013. THERE HAS BEEN A RECALL FOR THIS PROBLEM. THE FIRST TIME THIS HAPPENED THE DEALERSHIP KEPT MY VEHICLE RENTING A VEHICLE FOR MY USE UNTIL IT WAS SUPPOSEDLY "REPAIRED." THE ISSUE HAS CONTINUED TO OCCUR INTERMITTENTLY SINCE THAT RECALL FOR A TOTAL OF ABOUT 5 TIMES. THIS MOST RECENT INCIDENT THE FOLLOWING OCCURRED -- ABS WARNING LIGHT, AIRBAG WARNING LIGHT, MALFUNCTION INDICATOR LIGHT, ELECTRONIC STABILITY CONTROL WARNINGS LIGHTS WERE ALL DISPLAYED. ADDITIONALLY, THE SPEEDOMETER WAS INOPERABLE, THE BRAKE ENGAGED LIGHT WAS ON (EVEN THOUGH THE EMERGENCY BRAKE WAS NOT ENGAGED) AND THE BACKUP WARNING SYSTEM DID NOT OPERATE. I HAVE HAD INSTANCES WHERE THE AIRBAG WARNING SYSTEM INDICATED THAT IT WAS NOT OPERATIONAL. I AM TOLD THAT IF THE WARNING LIGHTS DO NOT STAY ON THE SYSTEM "ERASES" THE FAULT CODES. THE SYSTEM SEEMS TO RESET ITSELF BUT I STILL DON'T THINK THIS SHOULD BE HAPPENING. THIS WEEK I WAS TOLD THAT THE BATTERY CHARGE WAS LOW AND THAT THE ISSUE HAD BEEN REPAIRED. MY QUESTION IS IF THIS ISSUE IS REPAIRED WHY DOES THE PROBLEM CONTINUE TO OCCUR. I AM HOPEFUL AFTER THIS TIME IT WILL NOT HAPPEN AGAIN BUT AM NOT SO SURE. I PAID $40K FOR THIS VEHICLE AND EXPECT THE SYSTEMS TO FUNCTION PROPERLY. IT IS NOW ALMOST OUT OF WARRANTY AND QUITE HONESTLY FEEL I AM BEING GIVEN A VARIETY
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
ON SATURDAY, SEPTEMBER 5, 2015, I ARRIVED AT A GAS STATION WITH ONE ADDITIONAL PASSENGER IN MY VEHICLE. WHEN WE FULLY STOPPED IN THE PARKING SPACE, THE JEEP GRAND CHEROKEE WAS PLACED IN PARK. THE SCREEN DISPLAY WAS STILL DISPLAYING THE CURRENT SATELLITE STATION. UPON EXITING THE VEHICLE, BOTH MY PASSENGER AND MYSELF, THE VEHICLE WAS LEFT RUNNING, BUT I TOOK THE KEY FOB WITH ME. I THEN PROCEEDED TO WALK AROUND AND BEHIND THE VEHICLE TO THE OTHER SIDE OF THE CAR. THE GAS STATION WAS HAVING CONSTRUCTION WORK, AND IN FRONT OF THE VEHICLE WERE CONES AND THE AREA WAS BLOCKED OFF. APPROXIMATELY 30 SECONDS LATER, WHILE BOTH MY PASSENGER AND MYSELF WERE INSIDE OF THE GAS STATION, A WITNESS CAME RUNNING TO THE GAS STATION WINDOW TO ALERT THE ATTENDANT, THAT A JEEP GRAND CHEROKEE HAS JUST TAKEN OFF ACROSS THE PARKING LOT. AT THIS POINT, I DROPPED WHAT WAS IN MY HANDS, AND RAN TO LOOK. THE JEEP GRAND CHEROKEE, 2014, HAD CRASHED ITSELF. ONE WOULD NOT THINK THIS IS EVEN A POSSIBILITY. PLEASE NOTE, THE KEYFOB WAS NOT IN THE VEHICLE, THE VEHICLE WAS PLACED IN PARK PRIOR TO EXITING, AND THE DOORS WERE LOCKED. IF SOMEONE HAD TRIED TO STOP THE CAR, THEY WOULD HAVE BEEN UNABLE TO. IT PROCEEDED TO TRAVEL, ON ITS OWN, BACKWARDS OVER 200 FEET AND CRASHED INTO A SPLIT RAIL FENCE, AND THEN LUCKILY IT CRASHED INTO THE ONLY TREE, BETWEEN THE SPACE IN WHICH IT WAS PROPERLY PARKED, AND AN INTERSECTION FOR A 55 MPH ROAD. THE POLICE WERE THEN CALLED TO THE SCENE, IN ORDER TO DOCUMENT THE INCIDENT, AND TO P
I HAVE A 2014 JEEP GRAND CHEROKEE WITH THE ECO DIESEL OPTION. AT 7100 MILES AFTER OIL CHANGE AND REFILL OF DIESEL EXHAUST FLUID INDICATOR ON DASH DISPLAYED INCORRECT DEF FLUID AND SERVICE DEF NEEDED OR VEHICLE WILL NOT RESTART IN 200 MILES. IT TOOK A WEEK AND 1 BUSINESS DAY BEFORE THE DEALERSHIP COULD EVEN LOOK AT THE VEHICLE DUE TO BACKUP IN SCHEDULING. AFTER THREE DAYS AT THE DEALERSHIP THE VEHICLE WAS DIAGNOSIS WITH DPF CONVERTOR NEEDED REPLACEMENT, DEF SENSOR FAILURE, DEF INJECTOR FAILURE, AND O2 SENSOR FAILURE. AND THE PARTS WOULD TAKE 3 WEEKS JUST TO GET IN. TO ME THIS IS UNACCEPTABLE, A VEHICLE WITH LESS THAN 10000 MILES SHOULD NOT NEED THIS MANY REPAIRS WITH LONG DELAY JUST TO GET PARTS. IT SEEMS THIS VEHICLE WAS NOT PROPERLY ENGINEERED AND CANNOT MEET EMISSION STANDARDS LONG TERM. PLUS A VEHICLE THAT WILL TURN OFF AND NOT RESTART AT 200 MILES IS A DANGER TO A CONSUMER. JUST BASED ON AN INTERNET SEARCH I AM NOT THE ONLY ONE WITH THESE PROBLEMS THERE ARE NUMEROUS OWNERS OF 2014 JEEP GRAND CHEROKEE WITH ECO DIESEL WITH THE SAME ISSUES. AND THE PROBLEMS ARE NEVER REALLY RESOLVED , PERMANENTLY FIXED AND OCCUR AGAIN. IN MY OPINION FCA SHOULD BE MADE TO BUY BACK THESE VEHICLE AND REDESIGNED TO AT LEAST MEET 80000 MILES EMISSION STANDARD WITH REALISTIC DURABILITY. THE CONSUMERS SHOULD NOT BE TEST SUBJECTS ON A UNRELIABLE VEHICLE UNTIL FCA COMES UP WITH FIXES TO VERY SERIOUS PROBLEMS. IN ADDITION SOME CONSUMERS ON INTERNET SITE HAVE BE TOLD TO IGNORE ENGINE PROBLEM INDICATOR
WHEN SHIFTING INTO PARK THE SHIFT DOES NOT ALWAYS ENTER INTO PARK OR STAY IN PARK AND ON SEVERAL OCCASIONS WHEN EXITING THE VEHICLE THE VEHICLE BEGINS TO ROLL AS IT IS IN REVERSE NOT PARK. THIS REPEATEDLY OCCURS. VEHICLE WAS LEASED 11/18/13 WITH INTENTIONS OF BUY OUT AT END TO PASS ON TO CHILDREN, VEHICLE BECAME TO UNRELIABLE AND UNSAFE FOR ME TO OPERATE SO I ENTERED IT ONTO SWAP A LEASE IN 2/2014. NO ONE WAS INTERESTED SO IT WAS PASSED TO MY HUSBAND AND WE PURCHASED A DIFFERENT VEHICLE FOR ME. HE HAS CONTINUOUSLY HAD THE SAME ISSUES AS WELL AS THE GEAR CHANGE ISSUES, AND PHONE SCREEN ISSUES... WILL DEFINITELY NOT BE PASSED ON TO A NEW/INEXPERIENCED DRIVER AS THE VEHICLE PRESENTS GRAVE SAFETY ISSUES. WE ARE AGAIN, CURRENTLY TRYING TO END THE LEASE VIA THE DEALERSHIP AS WE HAVE NOW BEEN MADE AWARE OF OTHERS HAVING THE SAME ISSUES AND FEEL THAT VALIDATION EXISTS WITH THE VEHICLE BEING DEFECTIVE AND WANT TO PREVENT CAUSING TO OTHERS OR OBTAINING OURSELVES ANY INJURIES FROM SUCH.
VEHICLE IS AN ECO-DIESEL MODEL. ENGINE CHECK LIGHT CAME ON AND THE VEHICLE ABRUPTLY LOST POWER AS WE ACCELERATED AWAY FROM A STOP LIGHT. INITIALLY THE VEHICLE WOULD NOT GO OVER 20 MPH. IT GRADUALLY ALLOWED US TO GET UP TO ABOUT 50 MPH, BUT WITH NOTICEABLE VIBRATION. THEN A NOTICE DISPLAYED ON THE INFORMATION CENTER TELLING US TO SERVICE THE ELECTRONIC SPEED CONTROL. TOOK IT IN THE NEXT DAY AND THE DEALER SAID WE WERE DRIVING WITH LEFT FOOT ON THE BRAKE AND RIGHT FOOT ON THE ACCELERATOR CAUSING THE COMPUTER TO BE CONFUSED. SAME PROBLEM HAPPENED A SECOND TIME A WEEK LATER. THIS TIME IT GAINED ENOUGH POWER TO GET US UP TO 40 MPH AND HOME. WE THEN HAD IT TOWED TO THE DEALER. NOT SURE WHAT THEY DID TO FIX THE PROBLEM BUT IT HAS NOT HAPPENED SINCE, HOWEVER THE ENGINE CHECK LIGHT HAS COME ON AGAIN 3 DIFFERENT TIMES. EACH TIME THE DEALER SAYS THAT THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM. THE FIRST TWO TIMES THE ENGINE CHECK LIGHT CAME ON THE DEALER SAID IT WAS OK TO DRIVE UNTIL THEY COULD SCHEDULE SERVICE. THE THIRD TIME WE ASKED THE DEALER TO CONTACT JEEP HEADQUARTERS FOR TECHNICAL SUPPORT. CORPORATE JEEP SAID NOT TO DRIVE THE VEHCILE WITH THE ENGINE LIGHT ON, THAT IT COULD CAUSE SERIOUS PROBLEMS. ON-LINE RESEARCH AND DISCUSSION WITH OTHER LOCAL OWNERS OF THE SAME ECO-DIESEL MODEL SUGGEST THIS IS A SYSTEMIC PROBLEM WITH POTENTIAL SAFETY ISSUES.
WHEN IDLING IN TRAFFIC WITH FOOT ON BRAKE, THE RPM'S ON THE TRANSMISSION ACCELERATES FOR UNKNOWN REASONS UNTIL THE ENGINE IS DISENGAGED AND PLACED INTO PARK OR NETURAL. THIS INCIDENT HAS HAPPENED FIVE TIMES OVER THE PAST YEAR - DEALERSHIP REFUSES TO FIX PROBLEM.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHILE BEING OUTSIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,240.
I PULLED INTO A PARKING SPOT IN A PARKING GARAGE BUT WAS FAVORING THE RIGHT SIDE. I BACKED UP APPROX. 6-8 FEET TO STRAIGHTEN THE CAR OUT. AS SOON AS I PUT THE CAR IN DRIVE, IT LURCHED FORWARD AT FULL THROTTLE, WITH MY FOOT STILL ON THE BRAKE. I COULDN'T STOP IT. THE CAR ACCELERATED RAPIDLY AND SHOT FORWARD, OVER THE PARKING BARRIER AND RAMMED INTO THE CEMENT SUPPORT STRUCTURE OF THE DECK. THE IMPACT WAS JARRING AND THE CAR JERKED BACK UPON HITTING THE STRUCTURE. ALTHOUGH THE DISTANCE WAS ONLY ABOUT 6-8 FEET, THE IMPACT DID $3,300 DAMAGE TO THE CAR. I TOOK PHOTOGRAPHS OF THE ACCIDENT SITE AND THE DAMAGE TO MY CAR. THE PHOTOS SHOW THAT MY FRONT TIRES LAID DOWN SKID MARKS ON THE PAVEMENT AND UP AND OVER THE PARKING BARRIER AS I WAS TRYING TO STOP IT. A CLEAR INDICATION I WAS ON THE BRAKE. THE FORCE OF THE CAR PULLING AHEAD AGAINST THE BRAKES WAS VERY STRONG AND WAS ONLY STOPPED ONCE I SLAMMED IN THE PARKING GARAGE WALL. AFTER CONTACTING JEEP, I WAS REFERRED TO THE SPECIAL INVESTIGATION UNIT.I MET WITH A SPECIAL INVESTIGATOR AND HE EVALUATED MY VEHICLE AND SENT THE FINDINGS TO JEEP FOR FURTHER EVALUATION. THE INVESTIGATOR DECLINED TO VIEW MY PHOTOS OF THE ACCIDENT SCENE. A FEW WEEKS LATER I WAS NOTIFIED THAT THE FINDINGS SHOWED NOTHING WAS WRONG WITH MY CAR AND THE CASE HAD BEEN CLOSED. I APPEALED BUT WAS ONCE AGAIN DENIED. OTHER OCCURRENCES OF A SIMILAR, BUT LESS DRAMATIC, NATURE OCCURRED WITH THE VEHICLE BOTH BEFORE AND AFTER THE ACCIDENT. I REPORTED SEVERAL OF THESE TO THE DEA
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WITHOUT WARNING, THE VEHICLE ROLLED OFF FROM A PARK POSITION. AS THE CONTACT'S WIFE ATTEMPTED TO STOP THE VEHICLE, IT RAN OVER HER HIP. THE WOMAN SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE AND MEDICAL SERVICES WERE ON THE SCENE FOLLOWING THE CONTACT'S 911 CALL. A POLICE REPORT WAS FILED. THERE WAS NO DAMAGE TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,000. ....UPDATED 10-27-15 *BF *CN
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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