2014 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER WITHOUT WARNING AND FAILED TO SHIFT OUT OF GEAR. ALSO, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GATOR CHRYSLER DODGE JEEP, 840 S HARBOR CITY, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT THE VALVE NEEDED TO BE REPLACED AND THE SYSTEM RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING, THE VEHICLE WAS STUCK IN GEAR AND MADE AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO SIMMONS ROCKWELL DODGE CHRYSLER JEEP (7329 HAMMONSPORT RD, BATH, NY 14810) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AGAIN, THE VEHICLE FAILED TO SHIFT OUT OF GEAR AND THE INTERIOR LIGHTS BLINKED. THE VEHICLE WAS TAKEN TO VERO BEACH CHRYSLER JEEP DODGE (855 S US HIGHWAY 1, VERO BEACH, FL 32962). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 32752611 WITH HEATHER AT 844-378-0573, EXT 89379. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.

ENGINE FAILED. THE ENGINE (5.7L HEMI) FAILED IN MIDDLE OF SIX LANE ROAD. FORTUNATELY NOT MUCH TRAFFIC AROUND VEHICLE WHEN ENGINE FAILED. IF THIS HAPPENED ON INTERSTATE IT COULD HAVE A SUBSTANTIAL SAFETY RISK. MECHANIC REPORTED THE ENGINE LOST A ROD AND DAMAGED THE BLOCK. SINCE VEHICLE UNDER WARRANTY, THE ENGINE WAS REPLACED. ONLY 47000 MILES ON ENGINE.

THE ACTIVE HEAD REST FOR MY 2014 JEEP GRAND CHEROKEE HAD SPONTANEOUSLY DEPLOYED WHILE PARKED IN MY GARAGE. I HAD TAKEN IT TO THE DEALER FOR REPAIR AND I WAS TOLD THE PLASTIC CLIPS WERE BROKEN AND IT COULDN'T BE RESET AND THE HEAD REST NEEDED TO BE REPLACED AT MY EXPENSE. APPARENTLY THIS IS NOT A VEHICLE RECALL ISSUE BUT POSSIBLY SHOULD BE LOOKED INTO AS ONE. I HAVE FOLLOWED UP THIS TYPE OF ISSUE ON THE INTERNET AND FOUND MULTIPLE CASES WITH SIMILAR OR THE EXACT TYPE OF ISSUE. THIS POSES A HUGE SAFETY HAZARD, IF I HAD BEEN DRIVING, AND THE HEADREST DEPLOYED IN THIS MANNER IT COULD HAVE CAUSED A SERIOUS ACCIDENT.

ON 9-08-2017, MY WIFE AND I WERE RETURNING TO PFAFFTOWN, NC FROM GARDEN CITY, SC. A FEW MILES INTO THE DRIVE I THOUGHT I HEARD A HIGH PITCHED SOUND, BUT COULD NOT LOCATE IT. THEN WE THOUGHT WE SMELLED SOMETHING HOT, BUT THOUGHT IS WAS AN OLD TRUCK AHEAD OF US, BUT A FEW MILES LATER I GOT A LOW VOLTAGE SIGN AND TOLD MY WIFE TO CAR THE NEAREST JEEP DEALERSHIP AS WE HAD ENTERED CONWAY, SC. HAVING SOME BASIC ENGINE KNOWLEDGE I KNEW THE ALTERNATOR WASN'T CHARGING THE BATTERY AND THAT I WOULD LOSE ALL POWER. LUCKILY FOR US THE DEALERSHIP WAS LESS THAN 1.5 MILES AND I WAS ABLE TO DRIVE TO IT. WHEN I OPENED THE HOOD I FOUND THE ALTERNATOR SMOKING AND ALMOST HOT ENOUGH TO CATCH FIRE DUE TO OVERCHARGING. LUCKILY THE DEALERSHIP WAS ABLE TO REPLACE THE ALTERNATOR AND WE WERE ON OUR WAS HOME IN ABOUT AN HOUR, BUT WITH A $806.00 COST FOR THE REPAIR. THE VEHICLE HAD 74109 MILES ON THE ODOMETER. WHEN I GOT HOME MY MECHANIC TOLD ME THAT THERE WAS A RECALL ON 2014 JEEP GRAND CHEROKEES FOR EXACTLY WHAT HAPPEN TO MINE. I CHECKED THIS WEBSITE AND FIAT/ CHRYSLER AND FOUND MY VIN WAS NOT INCLUDED. I ALSO TALKED TO A NICE CHRYSLER REPRESENTATIVE OVER THE PHONE. SHE ALSO SAID THAT IT WAS NOT INCLUDED. IT JUST SEEMS TO ME THAT MY VEHICLE, WHICH IS THE SAME MAKE, MODEL AND YEAR AS THOSE UNDER RECALL, AND HAD THE EXACT PROBLEM ADDRESSED BY THE RECALL SHOULD BE COVERED BY THE RECALL. AND NOTE THAT THE VEHICLE WAS CLOSE TO LOSING ALL ELECTRICAL POWER, WHICH AFFECTS THE STEERING AND TRANSMISSION ON THESE V

I HAVE TAKEN MY JEEP TO THE DEALERSHIP 4 TIMES ALREADY. I HAVE ONLY OWNED IT FOR 3 MONTHS. ABOUT A MONTH OF THAT I HAVEN'T DRIVEN IT. BECAUSE ITS BEEN IN THE SHOP FOR SO LONG. IT HAS A PROBLEM WHERE IT SHIFTS REALLY HARD FROM 2ND TO 3RD, 3RD TO 4TH. IT MOVES THE CAR FORWARD THEN JERKS IT BACK REALLY HARD, LIKE YOU'RE GETTING HIT FROM BEHIND. ITS SCARY ESPECIALLY WHEN THERE ARE SMALL CHILDREN IN THE CAR. I HAD THOUGHT I HAD BOUGHT A RELIABLE CAR BUT IT SEEMS THAT 30K HAS GONE TO WASTE AND MY HOOPTY WAS MORE RELIABLE. THE ENGINE ALSO SHAKES AND SOMETIMES IT'S STUCK IN THIRD GEAR! ITS EMBARRASSING AND SCARY TO PULL OUT IN FLOWING TRAFFIC. A CHECK ENGINE LIGHT HAS CAME ON BEFORE BUT I HAVE STILL NOT "MET" THE REQUIREMENTS FOR A NEW TRANSMISSION. THEY REPLACED THE VALVE BODY BUT IT ONLY DROVE SMOOTH FOR A FEW DAYS THEN WENT BACK TO JERK THE ENTIRE CAR AGAIN.

I HAVE A RECURRING PROBLEM WITH MY 2017 JEEP GRAND CHEROKEE THAT HAS BEEN GOING ON FOR A PERIOD OF 17 MONTHS. MY PROBLEM STARTED IN MAY, 2016 WHEN MY NAVIGATION SYSTEM FAILED BY GIVING ME THE WRONG INFORMATION BY INSTRUCTING ME TO TURN INTO A ONE WAY (WRONG WAY) TRAFFIC LANE. THIS HAS SINCE HAPPENED MANY TIMES SINCE THEN BY DIRECTING ME INCORRECTLY. THE COMPLETE NAVIGATION SYSTEM, CLOCK & COMPASS, PERIODICALLY DON'T WORK. ON OCCASION I RECEIVE THE FOLLOWING MESSAGE ON MY VEHICLE'S COMPUTER SCREEN "VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER." AFTER NUMEROUS APPOINTMENTS WITH THE DEALER & TELLING THEM THAT THE PROBLEM IS NOT WITH MY PHONE THEY FINALLY SAID THEY COULD NOT REPAIR THE PROBLEM AND GAVE ME AN 800 NUMBER TO CALL THE MANUFACTURER CUSTOMER SERVICE. AFTER NUMEROUS DISCUSSIONS WITH VARIOUS CUSTOMER SERVICE PEOPLE OVER A PERIOD OF TWO MONTHS, ON 9/28/2017 CUSTOMER SERVICE PERSON PATRICIA SAID THERE IS NOTHING THEY CAN DO TO REPAIR THE VEHICLE HOWEVER THAT A "JEEP SERVICE BULLETIN #08-028-17 WITH UPDATES TO SOFTWARE LEVEL 17.11.07 WILL OCCUR IN A PHASED ROLL-OUT AND MAYBE THE PROBLEM WILL GO AWAY." THEY TOLD ME I WOULD RECEIVE DOWNLOAD INSTRUCTIONS BUT COULD NOT TELL ME WHEN THESE INSTRUCTIONS WOULD BE SENT OUT. THE SYSTEM WILL WORK PERIODICALLY BUT FAILS MORE OFTEN THAN NOT. YESTERDAY I WAS AGAIN USING THE NAVIGATION IN AN AREA THAT I UNFAMILIAR WITH AND THE SYSTEM AGAIN TRIED TO ROUTE ME INTO ONCOMING TRAFFIC.

DRIVER'S HEADREST AIRBAG DEPLOYED WHEN WE WERE NOT IN THE CAR, AND THE CAR HAS NOT BEEN IN AN ACCIDENT. CHRYSLER WAS CONTACTED AND DID A PRIVATE INVESTIGATION WHICH LED THEM TO BELIEVE THAT THE INCIDENT WAS NOT DUE TO MANUFACTURING RESPONSIBILITY. THIS INCIDENT HAPPENED SOME TIME IN EARLY APRIL - WE NOTICED IT AROUND APRIL 14TH. I HAVE CONTACTED THEM 6 TIMES SINCE THEN AND THEY REFUSE TO EXPLAIN WHY THE AIRBAG DEPLOYED, OR OFFER ASSISTANCE IN REPAIRING IT.

I WAS PARKED IN MY DRIVEWAY (AS I JUST GOT HOME FROM WORK) TALKING TO MY DAUGHTER AND HER FATHER (WHO WERE PARKED TO MY DRIVERS SIDE GETTING READY TO LEAVE IN ANOTHER VEHICLE) WHEN WE ALL HEARD A LOUD NOISE AND SOMETHING HIT THE SIDE OF MY HEAD VERY HARD. THE ACTIVATED HEAD REST SHOT OPEN FOR NO REASON AT ALL. THE CAR WAS IN PARK AND NOBODY WAS IN THE VEHICLE EXCEPT FOR ME.THERE WAS NO IMPACT OR ANYONE TOUCHING THE OUTSIDE OF THE VEHICLE EITHER. I AM FORTUNATE THAT I WAS NOT DRIVING AT THE TIME THIS HAPPENED AS THIS COULD HAVE CAUSED AN ACCIDENT WITH THE IMPACT OF THE HEADREST HITTING MY HEAD.

FUEL DELIVERY SYSTEM (NOTABLY TANK FILLER AND RELATED EMISSIONS EQUIPMENT) POORLY DESIGNED TO FAIL JUST AFTER CALIFORNIA 50K MILEAGE WARRANTY. DEALER WANTS $800 TO FIX A PROBLEM THE MFG. DESIGNED. ALTERNATOR RECALL-WITH NO RELATED PARTS TO REPAIR-DRIVING AND WAITING FOR THE VEHICLE TO ERUPT INTO A BALL OF FIRE IS UNACCEPTABLE. WHAT COMPONENTS ARE BEING INSTALLED ON 2018 MODELS? WHY CAN'T THOSE PARTS BE INSTALLED ON MY 2014? I AM BEING PREJUDICED AGAINST, AS I CANNOT LEGALLY (THANKS TO AB 217) TRADE THE VEHICLE IN, AS NO DEALER CAN RESELL IT WITH AN OPEN SAFETY RECALL!! I NEED TO GET ANOTHER CAR-BUT I CAN'T!!!!

WAS INVOLVED IN AN ACCIDENT AND MY AIR BAGS DID NOT DEPLOY, IN WHICH I SUSTAINED A HEAD INJURY. THE VEHICLE WAS IN MOTION ON A CITY STREET DRIVING FORWARD.

SUN ROOF EXPLODED. HOT HOT, NOT HOT, NOT SPEEDING. WARRANTY WOULD NOT COVER THE COST!

ACTIVE HEADREST ON PASSENGER HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE HAS NEVER BEEN INVOLVED IN ANY ACCIDENT AND ONLY NOTICED THE HEADREST HAD BECOME LOOSE. WHEN I TOOK IT TO THE DEALERSHIP THEY'D INDICATED THAT THE ACTIVE HEADREST HAD DEPLOYED. AFTER OPENING A CASE WITH JEEP CHRYSLER THEY HAVE REFUSED TO CORRECT IT. THERE ARE A LARGE NUMBER OF CASES FOR THIS EXACT SAME ISSUE WHICH POSES A HUGE SAFETY RISK. DEALERSHIP IS REQUESTING OVER $800 TO REPAIR WHAT IS AN OBVIOUS DEFECT WITH THE NUMBER OF OTHERS THAT HAVE EXPERIENCED THE EXACT SAME PROBLEM.

SEVERAL MONTHS AGO ALL POWER ON MY JEPP CUT OFF AS I WAS DRIVING ON A 55 MPH TWO LANE ROAD. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND RE-START THE VEHICLE. I TOOK THE VEHICLE TO THE JEEP DEALER AND THEY DID A "COMPUTER UPGRADE" WHICH THEY SAID RESOLVED THE ISSUE. SINCE THAT TIME THE VEHICLE HAS OPERATED CORRECTLY. I 'M CURRENTLY ON A ROAD TRIP FROM PUNTA GORDA, FL TO PANAMA CITY, FL - SOME 500 MILES FROM MY HOME. OVER THE PAST TWO DAYS, THE VEHICLE HAS COMPLETELY LOST POST FIVE TIMES WHILE IN MOTION, WHICH IS EXTREMELY DANGEROUS WHEN TRAVELING ON I-75 AT 70 MPH. I CALLED THE LOCAL JEEP DEALERSHIP IN PANAMA CITY, AND THEY INDICATED THEY WERE UNABLE TO ASSIST ME BECAUSE THEY ALREADY HAD SEVERAL CARS SITTING ON THEIR LOT (THAT DRIVERS WOULD NOT OPERATE) BECAUSE OF THE SAME ISSUE. THERE ARE CURRENTLY NO REPLACEMENT PARTS AVAILABLE. THEY WOULD NOT AUTHORIZE A RENTAL CAR, NOR HAD ANY TIMEFRAME AVAILABLE FOR RESOLUTION OF THIS ISSUE. I AM CURRENTLY IN THE POSITION OF BEING 500 MILES FROM HOME, WHILE I AM SCHEDULED TO ASSIST WITH PLACING AN ELDERLY AUNT AND AND UNCLE IN AN ASSISTED LIVING FACILITY ON WEDNESDAY. I CALLED THE JEEP CUSTOMER CARE LINE, AND THEY SAID THEY WOULD ASSIGN A "CASE MANAGER" TO LOOK AT MY SITUATION, BUT I HAVE RECEIVED NO RESPONSE FROM THEM THUS FAR. IT SHOULD BE NOTED THAT THIS IS THE SIXTH RECALL THAT I RECEIVED ON A VEHICLE THAT IS LESS THAN FOUR YEARS OLD. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

WHILE DRIVING ON THE HIGHWAY WITH NO VEHICLES OR OBSTACLES IN FRONT OF ME, THE BREAK ASSIST COLLISION AVOIDANCE WENT OFF INDICATING AN IMMINENT COLLISION AND STOPPING THE CAR. PERHAPS RELATED TO THE SAME ISSUE, A FEW MINUTES AFTER THIS INCIDENT THE COMPUTER ALSO DISPLAYED AN ERROR MESSAGE STATING THAT THE AUTOMATIC WINDSHIELD WIPERS WERE NOT WORKING PROPERLY

FCA AND NHTSA HAVE ISSUED A RECALL NOTICE THAT EXPLAINS THAT THE ALTERNATOR MAY FAIL, RESULTING IN STALLING OR POSSIBLY FIRE. IT HAS BEEN SAID THAT REPLACEMENT OF THE ALTERNATOR IS NECESSARY IN AFFECTED VEHICLES. THIS WON'T TAKE PLACE UNTIL 2018 BECAUSE OF PARTS AVAILABILITY. THIS IS TOTALLY UNACCEPTABLE. THE TENS, OR POSSIBLY HUNDREDS OF THOUSANDS OF THESE VEHICLES WILL POSE AN ENORMOUS SAFETY RISK FOR OCCUPANTS OF THESE VEHICLES, AND OTHER VEHICLES SHARING THE ROAD WITH THEM. THIS RECALL REPAIR NEEDS TO BE EXPEDITED IN A MUCH MORE TIMELY MANNER. FCA NEEDS TO BE MADE AWARE OF THE RISKS THEIR CUSTOMERS ARE BEING EXPOSED TO BECAUSE OF THE DELAY IN MAKING THIS REPAIR. I RECEIVED NOTICE FROM FCA ON 7-14-2017, AND NHTSA ON 10-3-2017.

ON AUGUST 4, 2017 AFTER STARTING MY JEEP AND DRIVING AWAY FROM PARKING SPACE I HAD NO BRAKES AT ALL WHEN TRYING TO STOP - FORTUNATELY I WASN'T GOING MORE THAN 25 MPH WHEN I NOTICED THE PROBLEM - I WAS ABLE TO COAST INTO A CURB AND STOP. THERE WAS NO PRIOR WARNING AND NO WARNING LIGHTS AND THE BRAKES SEEMED OK THE NIGHT BEFORE WHEN I PARKED THE CAR. I HAD TO HAVE THE CAR TOWED TO A DEALER WHERE THEY CHARGED ME $718.54 TO INSTALL A NEW POWER BRAKE BOOSTER WHICH THEY SAID WAS NO LONGER UNDER WARRANTY. THE JEEP HAD 42834 MILES AT THE TIME. IF THIS HAD HAPPENED ON I-25 WHICH IS WHERE I WAS HEADING I WOULD NOT HAVE BEEN ABLE TO STOP AT ALL.

WHILE I WAS DRIVING DOWN THE ROAD THE CAR COMPLETELY SHUT DOWN. ALL POWER SHUT OFF ON CAR. CAR COULD NOT BE PUT IN NUETRAL TO MOVE OFF ROAD. CAR WOULD NOT RESTART. TOW COMPANY AND CHRYSLER DEALERSHIP SAID IT WAS AN ALTERNATOR PROBLEM.

I WAS INVOLVED IN A SERIOUS ACCIDENT ON 9/20/2017 WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE. I WAS DRIVING SLOWLY OUT OF A FAST FOOD PARKING LOT AND APPROACHED THE EXIT INTENDING TO TURN RIGHT ONTO THE ROAD. I SAW THERE WAS ONCOMING TRAFFIC, AND APPLIED MY BRAKES TO STOP AND WAIT FOR THE TRAFFIC TO PASS. I'M POSITIVE THAT I HAD MY FOOT ON THE BRAKE, BUT INSTEAD OF STOPPING, MY CAR SURGED FORWARD INTO THE ROAD AND INTO THE PATH OF A SEMI TRUCK. THE BRAKES WEREN'T WORKING. I STARTED TO REACH FOR THE EMERGENCY BRAKE, BUT I HAD ALREADY HIT THE SEMI- TRUCK BY THEN. THE FIRST IMPACT HAPPENED ON THE FRONT DRIVER'S SIDE OF MY CAR, THEN THE CAR SPUN AROUND AND THE SECOND IMPACT HIT THE REAR DRIVER'S SIDE OF MY CAR, THE CAR CONTINUED TO SPIN AROUND AND STOPPED WHEN IT HIT A UTILITY POLE NEXT TO THE ENTRANCE/EXIT OF THE FAST FOOD RESTAURANT. FORTUNATELY NO ONE WAS INJURED OR KILLED. I AM 100% CERTAIN THAT SOME KIND OF MALFUNCTION HAPPENED WITH MY CAR. I KNOW I HAD MY FOOT ON THE BRAKE. I'VE HAD SEVERAL RECALLS ON THIS JEEP FOR REPAIRS AND SOFTWARE UPDATES, AND I BELIEVE AT LEAST A COUPLE OF THEM WERE RELATED TO THE TRANSMISSION. AFTER THE ACCIDENT, I SEARCHED THE NHTSA WEBSITE, AND I FOUND SEVERAL OTHER REPORTS OF THE 2014 JEEP GRAND CHEROKEE SURGING FORWARD WHEN THE BRAKES ARE APPLIED. THERE ARE ALSO MANY OTHER COMPLAINTS OF THIS MODEL GRAND CHEROKEE HAVING MANY PROBLEMS WITH THE TRANSMISSION, POWER TRAIN, AND BRAKE SYSTEMS. I HAVE ALREADY SUBMITTED A COMPLAINT TO JEEP ABOUT THE ACCIDE

WITH THE VEHICLE IN DRIVE AND WHEN TRAFFIC IS CLEAR RELEASE THE BRAKE AND DEPRESS ACCELERATOR PEDAL INTERMITTENTLY I GET THE MESSAGE " SERVICE ELECTRONIC THROTTLE CONTROL" AT THAT PRECISE MOMENT, THERE IS NO ACCELERATOR, VEHICLE MAY MOVE AHEAD SLOWLY FROM AN IDLE BUT THAT IS IT. WHEN THE MESSAGE GOES AWAY THE THROTTLE RESPONDS NORMAL. THE LAST 3 TIMES THIS HAS HAPPENED I WAS COASTING DOWN HILL WITH MY FOOT OFF BOTH PEDALS.I HAVE HAD IT INTO THE DEALER SHIP SEVERAL TIMES. THIS ISSUE HAS BEEN ONGOING FOR OVER 2 YEARS NOW. BECAUSE I CAN NOT SHOW THEM THE ISSUE, WHEN I TAKE IT IN, THEY DO NOTHING.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED. LEE SUMMIT DODGE CHRYSLER JEEP RAM (1051 SE OLDHAM PARKWAY, LEE SUMMIT, MISSOURI 64081) WAS MADE AWARE OF THE FAILURE AND REPLACED AN UNKNOWN WIRE IN THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS DIAGNOSED A SECOND TIME AS NEEDING THE WIRING HARNESS REPLACED UNDER THE DRIVER'S SEAT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,300.

VEHICLE IS EQUIPPED WITH 'ACTIVE HEADRESTS' WHICH ARE INTENDED TO DEPLOY IN EVENT OF COLLISION. FRONT PASSENGER HEADREST MALFUNCTIONED AND DEPLOYED WHILE DRIVING AND UNOCCUPIED. FRONT PASSENGER SEAT IS RARELY OCCUPIED AND VEHICLE HAS NEVER BEEN IN A COLLISION. THE INTERNAL COMPONENTS OF THE HEADREST ARE BROKEN AND IT CANNOT BE RESET. CHRYSLER HAS REFUSED TO OFFER ASSISTANCE FOR THIS IMPORTANT SAFETY COMPONENT GIVEN THAT THE VEHICLE IS OUT OF WARRANTY. GIVEN THAT THIS IS A SAFETY ITEM THAT I SHOULD BE ABLE TO DEPEND ON, THE FACT THAT THE FRONT SEAT IS RARELY OCCUPIED AND THEREFORE BEEN SUBJECTED TO MINIMAL WEAR AND TEAR AND THAT MY RESEARCH FINDS THIS TO BE AN ONGOING ISSUE WITH JEEP VEHICLES EQUIPPED WITH THIS FEATURE, IT APPEARS THAT THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY.

MY SUNROOF SPONTANEOUSLY AND WITHOUT CAUSE EXPLODED WHILE DRIVING AT 65MPH. ON THE INTERSTATE. THERE WAS NO WARNING AND THERE WERE NO HAZARDS ANYWHERE AROUND. OUTSIDE TEMPERATURE WAS AROUND 92 DEGREES AND OVERCAST BUT NOT RAINING. CAUSE IS UNKNOWN.

I GOT IN MY CAR ONE EVENING AND NOTICED THE PASSENGER SIDE ACTIVE HEAD RESTRAINT WAS POPPED OPEN. APPARENTLY THIS HAPPENED WHILE THE CAR WAS SITTING IN MY GARAGE. I HAVE NOT HAD AN ACCIDENT AND THIS SEAT VERY RARELY HAS ANYONE SITTING IN IT. WHEN I TOOK IT TO THE CHRYSLER DEALERSHIP, THE SERVICE REP. SAID THE CHRYSLER REP. WAS THERE THAT DAY. THE SERVICE REP. CAME BACK TO ME A LITTLE WHILE LATER AND SAID, "APPARENTLY THIS IS HAPPENING QUITE A BIT. THE CHRYSLER REP. HAS YOUR CONTACT INFORMATION. THEY WILL INVESTIGATE AND GET IN TOUCH WITH YOU." OVER A WEEK LATER, THEY FINALLY SENT AN E-MAIL SAYING THEY WOULD NOT REPLACE THE PART BECAUSE THE VEHICLE IS OUT OF WARRANTY. THIS IS A SAFETY FEATURE THAT HAS FAILED!!! OTHERS HAVE POSTED ON THE INTERNET THAT THE SAME THING HAPPENED TO THEM, SOME WHILE DRIVING DOWN THE ROAD! I THINK THERE SHOULD BE A RECALL TO REPLACE THE DEFECTIVE ACTIVE HEAD RESTRAINTS!!! NOT ONLY IS A BROKEN ONE GOING TO FAIL TO PROTECT SOMEONE IN A WRECK, BUT ONE POPPING OPEN WHILE DRIVING DOWN THE ROAD CAN CAUSE A WRECK! THE PLASTIC PARTS INSIDE THE HEAD RESTRAINT ARE APPARENTLY NOT STRONG ENOUGH FOR THE TENSION THAT IS PLACED ON THEM. CHRYSLER SHOULD REPLACE THESE DEFECTIVE SAFETY DEVICES!

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NIELSEN DODGE CHRYSLER JEEP RAM LOCATED AT 175 NJ-10, EAST HANOVER, NJ 07936; (973) 884-2100 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE ENGINE STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HENDRICKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 114 N 8TH STREET, MONTICELLO, IN 47960; (574) 583-6151) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THEY WOULD NOT BE ABLE TO ASSIST SINCE THE VEHICLE WAS NOT UNDER WARRANTY. A CASE NUMBER WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 104,000.

MY PASSENGER SIDE HEADLIGHTS WENT OUT. THINKING IT WAS A SIMPLE BLOWN BULB I BROUGHT IT IN TO THE DEALERSHIP WHERE I BOUGHT THE JEEP LESS THAN 2 MONTHS PRIOR. THEY SAID NOT ONLY WAS IT NOT A BLOWN BULB BUT THAT MY ENTIRE FRONT LIGHT HAD TO BE REWIRED. TWO MONTHS LATER THE EXACT SAME THING HAPPENED TO MY DRIVERS SIDE. HOW IS THIS POSSIBLE ON A TRUCK LESS THAN 2 YEARS OLD? AND REWIRED WOULD INDICATE FAULTY WIRING IN THE FIRST PLACE.

I PURCHASED MY USED 2014 JEEP GRAND CHEROKEE FROM JT'S CHRYSLER & JEEP IN LEXINGTON, SC ON MAY 27TH, 2017. SOMETIME A FEW WEEKS LATER IN JUNE, WE STARTED HAVING ISSUES WITH OUR RADIO AND TOUCH SCREEN PANEL. IT DID AN AUTOMATIC UPDATE BY ITSELF (SCREEN SAID TO KEEP VEHICLE RUNNING FOR 15 MINS TO COMPLETE) AND NOW IT WILL NOT SAVE ANY PRESETS THAT WE TRY AND SAVE TO IT. THE VOLUME TO THE RADIO WORKS FINE SOME DAYS, OTHER DAYS, WE CANNOT GET THE VOLUME TO WORK ON THE RADIO AT ALL...OR WORSE, SOMETIMES IT WILL LET US TURN THE VOLUME UP SOME AND THEN WE CANNOT GET IT TO TURN BACK DOWN (CAUSING ISSUES WHEN I NEED TO HEAR THINGS OUTSIDE OF THE VEHICLE) UNTIL WE POWER THE IGNITION DOWN. IT HAS AFFECTED THE NAVIGATION AND SPEAKERS TO SOME DEGREE ALREADY AND WE HAVE TAKEN IT BACK TO THE DEALERSHIP TWICE TO HAVE IT LOOKED AT WITH NO RESOLUTION. THEY HAVE TOLD US THEY TRIED A "FLASH UPDATE" BUT IT STILL HAS NOT HELPED. WE CONSTANTLY GET AN ERROR MESSAGE STATING "VEHICLE PHONE NEEDS SERVICE". I DID SOME RESEARCH AFTER OUR LAST SERVICE APPOINTMENT AND REALIZED THERE WAS A RECALL ON THE RADIO'S FOR THIS MODEL AND YEAR JEEP FOR THE SAME ISSUES WE ARE HAVING BUT, I DO NOT SEE OUR VIN # LISTED IN THE RECALL. I AM LOOKING FOR SOMEONE TO SHED SOME LIGHT IF POSSIBLE ON HOW WE CAN GO ABOUT GETTING THIS RESOLVED. THANK YOU!

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING, THE STEERING WHEEL JERKED INADVERTENTLY. THE CONTACT HEARD A SCREECHING NOISE COMING FROM THE WHEELS AND THE WHEELS BEGAN TO ADJUST INADVERTENTLY. ALSO, THE WINDSHIELD WIPERS AND THE BLINKERS MALFUNCTIONED. THE TRACTION CONTROL ACTIVATED AND THE STEERING WHEEL STARTED TO TURN WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO POLLARD JEEP (LOCATED AT 5075 EAST PEARL PKWY, BOULDER, CO 80301, (303) 447-8187) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

EVERYONE IS COMPLAINING THE SHIFTERS ARE DEFECTIVE. THEY ARE NOT, THE COMPUTER HAS THE ULTIMATE CONTROL OF THE DODGE JEEP AND CHRYSLER SHIFTERS BE IT A KNOB OR A ONE IN THE JEEP. IF THE CAR IS ROLLING IN ANYWAY THE COMPUTER WILL NOT PUT THE CAR IN PARK. THE DRIVER CAN MAKE THE PROPER MOTION BUT THE COMPUTER WILL DECIDE TO PUT THE CAR IN NEUTRAL BECAUSE OF THE MOVEMENT. THERE IS MINIMAL INDICATION OF THE COMPUTER OVERRIDING THE DRIVERS MOTION. THE DRIVER THEN GOES TO TURN OFF THE CAR WITH A PUSH BUTTON, ONCE AGAIN THE COMPUTER DECIDES THE CAR IS IN NEUTRAL SO THE WILL NOT TURN THE CAR OFF ESSENTIALLY MAKING THE PUSH BUTTON INOPERABLE. THE REASON FOR THE ACCIDENTS IS BECAUSE PEOPLE MAKE THE MOVEMENT WITH THE CAR ROLLING AND THEN THE COMPUTER OVERRIDES THE DRIVER AND THEN OVER RIDES THE SECOND TIME WITH TURNING THE CAR OFF. PEOPLE GET OUT OF THE CAR EXPECTING THE CAR TO BE OFF AND AFTER PARTIALLY STEPPING OUT OR PARTIALLY STEPPING OUT DISCOVER THE CAR IS STILL RUNNING AND IF THERE IS ANY KIND OF AN INCLINE...LITERALLY RUNNING AWAY AND THEY CHASE THE CAR. I HAD THIS HAPPEN TO ME BUT MY SON REALIZED THE CAR WAS RUNNING. I TOLD THE DEALER THEY SAID I MADE A MISTAKE I SAID NO I DIDN'T AND THEN WAS ON A MISSION. ON THE RECALL NOTICE THE LAST LINE STATE THAT THE CAR WILL NOT GO INTO PARK IF THE CAR IS GOING ABOVE A CERTAIN SPEED THAT IS THE SAME A SLIGHT ROLL. I HAVE TOLD THE DEALER ABOUT I HAVE MAKE A CALL TO CHRYSLER BUT NO ONE COULD LISTEN. THINK ABOUT IT THE FIX WAS FOR THE COMPUT

ALTERNATOR SUDDENLY WENT OUT CAUSING THE CAR TO BECOME TO STOP RUNNING IN AN INTERSECTION. VERY DANGEROUS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED RAPIDLY AND THERE WAS A HIGH PITCHED NOISE COMING FROM THE ENGINE. THE CONTACT NOTICED A BURNING ODOR INSIDE THE VEHICLE. IN ADDITION, THE BATTERY VOLTAGE WARNING INDICATOR ILLUMINATED WITHOUT WARNING AS THE VEHICLE CONTINUED TO DECELERATE. THE CONTACT EXITED THE VEHICLE AND CONTACTED AAA ROADSIDE ASSISTANCE, BUT THE BATTERY COULD NOT BE TESTED BECAUSE IT WAS LOCATED UNDER THE FRONT PASSENGER SEAT. AN UNKNOWN JEEP DEALER IN HATTIESBURG, MISSISSIPPI WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS BEING INVESTIGATED AND THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) MAY EXPAND TO INCLUDE THE CONTACT'S VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,400.

TRANSMISSION HAS VERY DELAYED SHIFTING. SOMETIMES IF FEELS AS IF THE TRANSMISSION GOES INTO NEUTRAL BY ITSELF.I WAS MAKING A LEFT HAND TURN THROUGH A VERY BUSY INTERSECTION AND HAD NO POWER AS IF I WAS IN NEUTRAL. ALMOST CAUSED A SERIOUS ACCIDENT

SUDDEN ALTERNATOR FAIL. BURNED UP AND CAUGHT FIRE.... BURNED BELTS AROUND IT AS WELL. SAW A BETTERY FAIL THEN HOOD STARTED SMOKING WHILE DRIVING. VEHICLE IS ONLY THREE YEARS OLD!!! SAW RECALLS ON THIS FOR THE 2014 GRAND CHEROKEE BUT NOT SURE WHY MY VIN DOES APPLY?? HAVING SAME EXACT PROBLEM AS THE REST OF THEM THAT WERE RECALLED. HUGE SAFETY CONCERN FOR THE DRIVER AS IT'S BURNING UP UNDER THE HOOD. STILL LOW MILES ON THREE-YEAR-OLD VEHICLE, THIS SHOULD NOT BE HAPPENING. NEED A RECALL ON THIS MODEL AS WELL -- PLEASE HELP!!

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, HE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT THEN NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE. UPON INSPECTION, THE CONTACT STATED THAT HE NOTICED THAT SMOKE CAME FROM THE ENGINE BUT NOTICED A WIRING ODOR. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT COVERED UNDER THE RECALL. THE FAILURE MILEAGE WAS 84,000. UPDATED 12/13/2017 *LN *JS

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT SWERVED TO AVOID A DEER. IN THE PROCESS, THE CONTACT'S VEHICLE CLIPPED THE DEER. THE VEHICLE LEFT THE ROADWAY, LANDED IN A DITCH, AND FLIPPED AND ROLLED OVER. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER OF THE VEHICLE (THE CONTACT'S HUSBAND)SUSTAINED INJURIES TO THE FACE AND HEAD. THE CONTACT (SEATED IN THE FRONT SEAT) SUSTAINED INJURIES TO THE BACK THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

I CURRENTLY OWN A 2014 JEEP GRAND CHEROKEE AND HAVE HAD A SIGNIFICANT NUMBER OF ISSUES WITH THE VEHICLE WITH ZERO HELP FROM THE MANUFACTURER THAT INCLUDE ITEMS REGARDING MY LIGHTS SHUTTING OF DURING NIGHT DRIVING, MY ENGINE SHUTTING DOWN 3 TIMES WHILE PULLING ONTO A MAJOR HIGHWAY AS WELL AS MY BRAKES MALFUNCTIONING WHILE DRIVING ON A MAJOR INTERSTATE. I HAD HAD OTHER ISSUES BUT AS THE MANUFACTURER HAS BEEN UNCOOPERATIVE AND I AM STUCK WITH AN UNSAFE VEHICLE WITH A CHILD ON THE WAY I WOULD LIKE TO MAKE SURE I FILE A COMPLAINT IN AS MANY PLACES AS I CAN BEFORE I SIMPLY LOOK TO GET RID OF THIS VEHICLE. ALL ISSUES OCCURED WHILE THE VEHICLE WAS IN MOTION AND ALL HAVE OCCURRED WHILE ON THE HIGHWAY DURING THE FIRST YEAR OF OWNERSHIP BUT AS THE SERVICE CENTER NEVER DOCUMENTED MY ITEMS PROPERLY I WAS STUCK WITH A LEMON AS I PUT 50K MILES ON IN THE FIRST YEAR DUE TO MY COMMUTE TO MY EMPLOYER FROM MILFORD, NH TO BURLINGTON, MA BEFORE MOVING BACK TO MA WHERE I PURCHASED THE VEHICLE. THE MOST RECENT ISSUE WAS MY BRAKE BOOSTER WHICH LEAKS WATER INTO IT AND FREEZES DURING COLD WEATHER AND MY VEHICLE HAS BEEN SITTING AROUND SINCE FEB AS THE DEALERSHIP WILL NOT COVER IT AS THEY CLAIM TO HAVE ALREADY REPLACED THE RECALLED ITEM SO I AM IN THE MIDDLE OF A DISPUTE OVER THAT NOW AS WELL. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED.

LEATHER DASH COMING UNGLUED WITH THE ADHESIVE JEEP USED TO ADHERE THE LEATHER DASH TO THE PLASTIC UNDERNEATH CAUSING VISIBILITY ISSUES ALONG WITH A SAFETY ISSUES THAT CAN BLOCK DEFROST VENT ALONG WITH AIRBAG INTERFERENCE.

WHILE DRIVING MY VEHICLE WILL JERK VIOLENTLY WHILE GOING FROM 2ND TO 3RD, AND 3RD TO 4TH GEAR. IT ALSO DOES IT WHEN YOU BRAKE. TOOK TO DEALERSHIP 7/25/17 AND WAS TOLD THAT A VALVE NEEDED TO BE REPLACED. PART IS ON BACK ORDER. TODAY, 7/30/17, WHILE DRIVING MY VEHICLE AT NO MORE THAN 30MPH ON A CITY STREET, IT GOT STUCK IN 3RD GEAR AND CHECK ENGINE LIGHT TURNED ON. WOULD NOT LET ME DO A MANUAL ENGAGE OR SWITCH TO SPORT MODE. HAD TO PULL OVER AND RESTART THE CAR TO GO BACK TO NORMAL.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHEN THE CONTACT ACTIVATED THE AIR CONDITIONER WHILE THE VEHICLE WAS STILL IN PARK, IT SUDDENLY BEGAN TO REVERSE. THE VEHICLE REVERSED ONTO THE NEIGHBOR'S YARD WHERE IT CAME TO A STOP. THERE WERE NO INJURIES. THE REAR DRIVER SIDE OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS INOPERABLE. THE CONTACT CALLED THE NORTH POINT CHRYSLER DEALER WHO STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 31950316. THE MANUFACTURER ALSO STATED THAT THE REMEDY WOULD NOT BE AVAILABLE FOR ANOTHER MONTH AND A LOANER VEHICLE COULD NOT BE PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 31,500. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/29/17*LJ *CN

WHEN I TRIED TO SHUT THE ENGINE OFF, THE IGNITION BUTTON FELL INTO THE DASHBOARD. I WAS ABLE TO REACH INTO THE DASHBOARD AND PRESS THE BUTTON SWITCH TO START AND STOP THE ENGINE. THE DEALER CLAIMED IT WAS THE OWNERS' FAULT BECAUSE "THE BUTTON WAS PUSHED TOO HARD" AND A REPLACEMENT HOLDING RING (NOT COVERED UNDER THE EXTENDED WARRANTY) ENDED UP COSTING $250 PLUS TAX.

THERE HAVE BEEN MORE RECALLS THAN I CAN COUNT, BUT RECENTLY I WAS DRIVING IT AND THE ALTERNATOR (WHICH WAS RECALLED) WHEN OUT IN THE MIDDLE OF DRIVING AND I HAD IMMEDIATELY PULL OVER AND LOST CONTROL OF THE CAR. I'VE HAD ANOTHER RECENT RECALL NOT THE SHIFTER AND MY STEREO RANDOMLY WENT BLACK, ALLOWING NO CONTROL OVER THE VEHICLE SETTINGS OR A/C. THIS CAR IS A LEMON!

VEHICLE STATIONARY AT GAS STATION, USING GASOLINE 87 OCTANE AND FILLING VEHICLE, AFTER ABOUT 8 GALLONS FUEL SPITS OUT OF FILLER NECK AND PUMP STOPS, I HAVE TO SLOWLY AND REPEATEDLY SQUEEZE PUMP TO GET TANK TO FILL. HAD THE SAME PROBLEM WITH MY 2008 JEEP WRANGLER A FEW YEARS BACK. WHEN FUEL SPITS OUT OF FILLER IT SPITS ON ME AND THE GROUND POTENTIALLY CAUSING FIRE HAZARD AND DEFINITELY BAD FOR THE ENVIRONMENT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WITHOUT WARNING, THE CONTACT NOTICED SMOKE RISING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO A DEALER (PHILLIPS CHRYSLER JEEP DODGE RAM, 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPLACED AND THE DEALER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) DUE TO THE AMP BEING 180 AND NOT 160. IT WAS UNKNOWN IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 10/23/17 *BF *JS

MY SEVEN MONTH PREGANT FIANC AND I ENTERED THE VEHICLE AND BEFORE STARTING THE TRUCK THE PASSENGER SIDE (AHR) HEADREST DEPLOYED WITHOUT PROVOCATION. THERE WAS NO ACCIDENT TO CAUSE IT TO DEPLOY AND DURING THE INCIDENT IT STRUCK HER IN THE BACK OF THE HEAD. WHEN THIS HAPPENED SHE NEARLY HAD A PANIC ATTACK HAVING BEEN STARTLED. THE BROKEN PIECES FROM THE HEADREST FLEW OUT AND LANDED IN THE BACK OF THE VEHICLE. HAD SOMEBODY OR MY CHILD BEEN IN THE REAR SEAT THEY WOULD'VE BEEN SHOWERED WITH PIECES AS THE HEADREST EXPLODED FOR NO APPARENT REASON. CALLED CHRYSLER AND THEY WILL NOT COVER THE REPAIRS BECAUSE THE VEHICLE IS 600 MILES OVER THE BUMPER TO BUMPER WARRANTY. THIS BEING A SAFETY ISSUE IT REALLY BOGGLES ME WHY I AM LIABLE TO PAY FOR DAMAGES. THIS ISN'T A NORMAL WEAR AND TEAR DEAL WITH THE VEHICLE, THIS IS A SAFETY ISSUE. NOW THAT THE HEADREST HAS EXPLODED SHE IS EVEN MORE IN DANGER RIDING IN THE SEAT, THE HEADREST BEING APART CAUSES HER TO ADJUST HOW SHE SITS IN THE VEHICLE INCLUDING HOW SHE HOLDS HER HEAD. IF THERE IS A REAR-END COLLISION MY FEAR IS THE MALFUNCTIONED PIECE OF SAFETY EQUIPMENT WILL CAUSE MORE DAMAGE THAN HELP. THIS IS NOT ACCEPTABLE TO HAVE CUSTOMERS RIDING WITH MALFUNCTIONING HEAD RESTRAINTS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 25-30 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE (LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, TEL: 408-266-9500) WHERE IT WAS DIAGNOSED THAT THE ECO-MODE FEATURE, WHICH WAS DEFAULTED ON, CAUSED THE VEHICLE NOT TO BE RESPONSIVE. IF THE ECO-MODE WAS TURNED OFF, THE VEHICLE OPERATED AS INTENDED. THE CONTACT WAS INFORMED OF A SOFTWARE UPDATE TO REMEDY THE ISSUE BUT, ON THIS SPECIFIC VEHICLE, THE SOFTWARE WAS INCOMPATIBLE. THE DEALER PROVIDED CASE NUMBER: S-1508000166. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

BACK PANEL OF DUAL PANE MOON ROOF SHATTERS FOR NO REASON

THERE WAS A RECALL NUMBER S27 OR 16V-240 HOWEVER, THERE IS STILL NO SOLUTION TO FIX IT AND THERE HAVE BEEN A FEW TIMES I HAVE PUT THE CAR IN PARK AND WHEN I TOOK MY FOOT OFF THE BRAKE TO OPEN THE DOOR THE CAR STARTED ROLLING BACK

HAD RAPID FAILURE OF ALTERNATOR VERY SIMILAR TO WHAT IS MENTIONED IN NHTSA 14V-634. BASED ON THE FACT THAT MILEAGE SEEMS TO BE LOW FOR AN ALTERNATOR FAILURE (44K) AND SAME ENGINE HAD SIMILAR ISSUES, I QUESTION WHY MY JEEP ISN'T COVERED IN THE RECALL OR IF THE RECALL SHOULD/NEEDS TO BE EXPANDED. WE WERE PARKED WITH THE ENGINE RUNNING. WHEN I SHIFTED THE CAR IN REVERSE, THE LOW VOLTAGE LIGHT CAME ON, THE ALTERNATOR QUIT WORKING AND ENDED UP DESTROYING THE DRIVE BELT. THERE WAS SMOKE COMING FROM THE ALTERNATOR AND I WAS CONCERNED OF POSSIBLE FIRE.

ON A CITY STREET, STOPPED CAR, PUT IT IN PARK AND GOT OUT ENGINE RUNNING.I WALKED BEHIND CAR TO A HOUSE TO GET SOMETHING OFF OF THE PORCH. WHEN I TURNED AROUND THE CAR WAS NO LONGER WHERE I PARKED IT. IT WAS IN THE YARD OF THE HOUSE NEXT DOOR AND HAD CRASHED INTO THE NEIGHBORS SHORT WALL AND PATIO SET. THE CAR WAS RESTING ON A CINDER BLOCK. I WAS ABLE TO PUT IT IN REVERSE AND DRIVE IT OUT OF THE YARD. IT DID DAMAGE TO THE WALL AND THE PATIO SET. THE STREET WHERE I PARKED WAS LEVEL, IT WAS NOT ROLLING WHEN I GOT OUT OF THE CAR. I DIDN'T SEE IT UNTIL IT WAS STOPPED. THIS IS PROBABLY THE FORTH TIME MY CAR HAS NOT STAYED IN PARK. ON TIME I WAS IN THE PROCESS OF GETTING OUT AND IT STARTED ROLLING BACK, I HOPPED BACK IN AND STOPPED IT. THE OTHER TIMES I CAUGHT IT BEFORE I GOT OUT.

MY VEHICLE'S ALTERNATOR SUDDENLY STARTED MAKING A HIGH PITCH WHISTLING NOISE, THE RADIO AND OTHER ELECTRONICS WERE NOT WORKING IN THE VEHICLE, SO I STOPPED. A WHITE SMOKE STARTED TO POUR OUT OF THE FRONT GRILL AND THE SMOKE SMELLED LIKE PLASTIC/WIRES BURNING. I OPENED THE HOOD AND NOTICED THE SMOKE WAS COMING FROM THE AREA WHERE THE ALTERNATOR WAS. AFTER THE SMOKE STOPPED, I ATTEMPTED TO TURN THE VEHICLE ON AND NOTHING WOULD WORK. I HAD THE VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP STATED MY BATTERY WAS BURNT UP, THE ALTERNATOR WAS DEAD AND THEY HAD TO REPLACE THE USABLE LINK BECAUSE THAT ALSO BURNT UP. THEY ALSO SAID THEY PLACED A BATTERY IN THE VEHICLE TO FIGURE OUT WHAT WAS WRONG AND THEIR BATTERY BURNT UP AS WELL. THEY SAID THEY HAVE NEVER SEEN ANYTHING LIKE IT BEFORE. THE VEHICLE ONLY HAS 64,000 MILES ON IT.