2014 Jeep Grand Cherokee complaints

THE HEADREST ON MY 2014 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY GARAGE. I TRIED TO RESET IT BUT NOTICED THE PLASTIC BRACKETS WERE BROKEN AND IT CANNOT BE REPAIRED BUT NEEDS TO BE REPLACED. I AM VERY THANKFUL THAT MY CHILD OR MYSELF WAS NOT DRIVING AT THE TIME, NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD OR NECK INJURY BUT ALSO SAFETY ISSUE SHOULD THIS DEPLOY WHILE OPERATING THE VEHICLE.

DRIVERS HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED. PLASTIC CLIP BROKEN AND CANNOT RESET. REQUIRED TO BUY NEW HEADREST UNIT. SEEN NUMEROUS COMPLAINTS ALREADY FILED.

THE TRANSMISSION ELECTRONIC SHIFT LEVER IN MY 2014 JEEP GRAND CHEROKEE IS HAVING PROBLEM IN PARK AND IS IT DIFFICULT TO SHIFT . THERE WAS A JEEP RECALL # S49 AND SEVERAL MORE ALSO ISSUED BUT MY LOCAL JEEP/ CHRYSLER DEALER HERE IN ASUNCION, PARAGUAY REFUSES TO HONOR THE RECALL AND FIX THIS DANGEROUS PROBLEM. PLEASE NOTE THAT IN ORDER TO FILL OUT THIS FORM AND SEND IT I HAD TO PUT FLORIDA AND A ZIP CODE. HOWEVER I LIVE AND PURCHASED THE CAR FROM THE DEALER IN ASUNCION : PARAGUAY (GARDEN AUTOMOTORES).

STARTED TO HEAR A LOUD CLICKING NOISE COMING FROM THE ENGINE COMPARTMENT. TOOK IT TO BYERS JEEP DEALERSHIP IN COLUMBUS OHIO TO HAVE IT EVALUATED . MECHANICS SAY THAT THE TRANSFER CASE IS BAD AND THE TRANSFER CASE MODULE NEEDS TO BE REPLACED IMMEDIATELY. THE JEEP GRAND CHEROKEE CLICKING NOISE WAS HEARD WHILE BOTH IN STATIONARY AND DRIVING MODE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A COMPLETE STOP, IT IDLED LOW AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLASSIC MOTORS JEEP CHRYSLER (120 SOUTH MAIN STREET, RITCHFIELD, UTAH, (435)-896-444) WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59742917. THE FAILURE MILEAGE WAS 80,064.

PREVIOUSLY THE CLIPS ON MY PASSENGER SEAT HEADREST CAME APART. I DID FILE A REPORT ON THAT AND JEEP DID PAY TO FIX IT. NOW THE CLIPS ON THE SAME SEAT BACKREST HAVE POPPED APART. THESE CLIPS ARE OBVIOUSLY FAULTY AS MANY OTHER JEEP GRAND CHEROKEE OWNERS HAVE HAD THE SAME PROBLEM. I BELIEVE THE NTSB NEEDS TO LOOK INTO THIS AND ISSUE A RECALL. I'M SURE THERE ARE MANY JEEP GC OWNERS WHO HAVE PAID THE OVER $700 BILL TO FIX THIS AND IT IS THROUGH NO FAULT OF THEIR OWN BUT A DEFECT THAT THE MANUFACTURER SHOULD BE FIXING. I RARELY HAVE PASSENGERS IN MY CAR AND IT IS VERY WELL CARED FOR. THERE HAS BEEN NO UNDUE STRESS PUT ON THIS SEAT WHATSOEVER TO CAUSE THIS.

THE DRIVER'S SIDE HEADREST DEPLOYED WHEN NOT IN AN ACCIDENT. THE VEHICLE HAD BEEN PARKED AND WHEN I WAS GETTING IN AND BARELY TOUCHED THE HEADREST IT POPPED OPEN.

VEHICLE EXPERIENCES RANDOM ILLUMINATION OF MULTIPLE INSTRUMENT CLUSTER WARNING LIGHTS, LOSS OF CLUSTER ILLUMINATION, LOSS OF SPEED DISPLAY, AND LOSS OF ABS AND ESC SYSTEM FUNCTIONS. SOMETIMES VEHICLE SHIFTS INTO 3RD GEAR, AND DOES NOT RESPOND TO SHIFT COMMANDS. THIS OCCURS RANDOMLY, SOMETIMES RIGHT AFTER START-UP, SOMETIMES AFTER A FEW MINUTES OF DRIVING.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A BURNING ODOR DETECTED FROM THE FRONT OF THE VEHICLE. THE CONTACT NOTICED THAT THE HEADLAMPS WERE OVERHEATING. IN ADDITION, THE DRIVER'S SIDE HEADLIGHT FAILED TO ILLUMINATE AND WAS BURNED OUT. THE VEHICLE WAS TAKEN TO FRED BEANS CHRYSLER DODGE JEEP RAM (858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT NOTICED THAT THERE WERE MARKINGS ON THE COVERS IN FRONT OF THE BULBS ON EACH HEADLAMP. THE DEALER INFORMED THE CONTACT THAT AN UNKNOWN HEADLAMP UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

PULLED INTO PARKING SPACE. SWITCHED OFF ENGINE AND BEFORE REMOVING SEAT BELTS TO EXIT THE JEEP GRAND CHEROKEE, THE PASSENGER HEAD REST JUST EXPLODED STRIKING MY WIFE ON THE BACK OF THE HEAD. IF THIS INCIDENT OCCURRED WHILE DRIVING IN TRAFFIC IT WOULD HAVE CAUSED ME TO TAKE MY EYES OFF THE ROAD, ABRUPTLY STOPPING TO SEE WHAT THE NOISE WAS AND CHECK ON HER. IF THE DRIVER'S HEAD REST DID THE SAME , IT WOULD SURELY HAVE CAUSED AN ACCIDENT. MY JEEP GRAND CHEROKEE HAS NOT BEEN INVOLVED IN AN ACCIDENT THEREFORE I BELIEVE THIS INCIDENT TO BE THE RESULT OF FAULTY DESIGN DANGEROUS TO THE OCCUPANTS.

2014 GRAND CHEROKEE LAREDO WITH <57K MILES. AFTER TAKING IT IN TO HAVE RECALLS DONE AND FLUIDS CHECKED/OIL CHANGE, CAR WAS HAVING STEERING ISSUES AT SLOW SPEEDS (THINK PULLING IN/OUT OF PARKING SPOTS). BROUGHT IT INTO THE THE SAME DEALERSHIP AND THEY SAID THAT IT NEEDED A NEW GEAR ASSEMBLY (LEAK) AS WELL AS *POSSIBLY* A NEW PS PUMP, BUT THEY WOULDN'T KNOW FOR SURE UNTIL WE BROUGHT IT BACK IN. I WAS TOLD BY ANOTHER MECHANIC THAT IT WILL, IN FACT NEED BOTH DONE...FOR $3K. THIS IS PROBABLY MY 12TH JEEP AND I'VE NEVER HAD AN ISSUE LIKE THIS. I'M SO DISAPPOINTED THAT THIS SEEMS TO BE A "KNOWN ISSUE", YET JEEP HASN'T DONE ANYTHING ABOUT IT. I SHOULD ALSO MENTION THAT THIS GRAND CHEROKEE HAS NEVER BEEN OFF ROAD, AND WE LIVE IN SUBURBAN CHICAGO...HARDLY ANY HILLS OR MOUNTAINS HERE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE 4X4 WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONSTANTLY LEAKED 4X4 FLUIDS, INCLUDING OIL, FUEL, AND COOLANT. THE VEHICLE WAS DRIVEN TO DARCARS OF WALDORF (11755 BUS PARK DR, WALDORF, MD 20601, (301) 843-5200) WHERE THE MECHANIC STATED THAT THE UNKNOWN PART WAS ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 77,412.

MY CARS WINDSHIELD WIPERS SUDDENLY TURNED ON AND WOULD NOT TURN OFF. EVEN AFTER TURNING THE CAR OFF AND TURNING IT BACK ON THEY WOULD STILL NOT TURN OFF. I TOOK IT INTO THE DEALERSHIP I BOUGHT IT FROM AND THEY TOLD ME THAT THE SWITCH AND MOTOR WOULD NEED TO BE REPLACED. I KNOW THIS HAS BEEN AN ISSUE WITH SEVERAL OTHER OWNERS OF THIS VEHICLE AS I HAVE RESEARCHED IT EXTENSIVELY. THERE HAVE BEEN SEVERAL ELECTRICAL PROBLEMS WITH THE CAR AND I BELIEVE THIS IS ANOTHER ISSUE.

AFTER RECEIVING THE V08 DIESEL EMISSIONS RECALL UPDATE, THE TRUCK IS VERY SLUGGISH TO ACCELERATE FROM A STOP. NOTICEABLE DELAY FROM PRESSING ACCELERATOR TO FORWARD MOTION. ALMOST HIT NUMEROUS TIMES AS TRUCK HESITATED WHILE PULLING INTO TRAFFIC. BEFORE THE EMISSIONS RECALL THIS WAS NOT AN ISSUE. VERY DANGEROUS SITUATION. ALSO SOME HESITATION IN SHIFTING THROUGH THE LOWER GEARS.

SERVICE SHIFTER LIGHT IS ON. I PULLED UP INTO MY DRIVEWAY AND THE LIGHT POPPED ON.

THE ALTERNATOR IN MY VEHICLE FAILED AND CAUSED THE CAR TO STALL WHILE DRIVING ON THE HIGHWAY. THERE IS A RECALL, P60 ALTERNATOR BUT IT IS ONLY RELATED TO THE 3.6L ENGINE AND I HAVE THE 5.8L V8. THERE IS ALSO AN ADVANCED COMMUNICATION T3607112017 WHICH SEEMS TO DESCRIBE MY VEHICLE AND INCLUDES THE V8 JEEP BUT IT IS ALSO NOT LISTED AS A RECALL ON MY VEHICLE. HOW DO I FIND OUT WHY MY VEHICLE WAS EXCLUDED FROM THE RECALL AS MY VEHICLE WAS AFFECTED.

INTERIOR DASH AND DOOR TRIM DETACHING FROM INTERIOR. SHARP CARBON FIBER TRIM CAN CAUSE INJURY TO OCCUPANT ENTERING AND EXITING AUTO.

AT 115,000 I NOTICED A PUDDLE OF OIL UNDER THE CAR. TOOK IT TO A REPAIR SHOP THE DIAGNOSED AS A BAD TRANSMISSION PAN AND PERFORMED THE REPAIR AT A COST OF $390.35. I PICKED UP THE VEHICLE FROM THE REPAIR SHOP AND TOOK IT HOME. THE FOLLOWING NIGHT I NOTICED A PUDDLE OF OIL UNDER THE VEHICLE AGAIN AND WORSE THEN WHEN I TOOK IT IN THE FIRST TIME. AFTER FURTHER DIAGNOSTICS IT WAS DETERMINED THE OIL FILTER ADAPTER HOUSING WAS CRACKED AND NEED REPLACEMENT. I HAD THE REPAIR DONE AT A COST OF $1027.03. AFTER DOING SOME RESEARCH I NOTICED THIS SEEMS TO BE AN ISSUE WITH THE 3.6 V6.

VEHICLE HAS LOST POWER AND FUEL MILEAGE AFTER COMPLETING THE FCA APPROVED EMISSIONS MODIFICATION. THERE IS A HAZARDOUS DEAD SPOT/LAG IN ACCELERATION FROM A STOP. ALL DRIVING CHARACTERISTICS HAVE CHANGED DRASTICALLY EVEN AFTER FCA CLAIMS NOTHING WOULD BE AFFECTED BY THE AEM.

SEAT BELT TENSIONER HAVE SEVERAL HAIRLINE CRACKS ON THEM (DRIVER AND FRONT PASSENGER). THE PASSENGER'S SIDE TENSIONER FINALLY BROKE AND PINCHED THE SEAT BELT AND RESTRICTED THE SEAT BELT FROM RETRACTING INTO THE RETRACTOR IN THE SIDE HOUSING. WE DID NOT KNOW THE SEAT BELT HAD A PROBLEM TILL ONE DAY MY WIFE GOT IN THE CAR AND WENT TO PUT HER SEAT BELT ON. SHE PUT THE BUCKLE IN AND THE SEAT BELT NEVER RETRACTED INTO THE WALL TO PROPERLY FIT HER ACROSS HER CHEST. A JEEP DEALERSHIP REPLACED THE SEAT BELT ASSEMBLY ($329) PLUS $125 FOR LABOR.

SERVICE 4WD ILLUMINATED ON THE DASH. TRACTION CONTROL AND ABS LIGHTS LIT UP AND CRUISE CONTROL DISENGAGED WHILE GOING DOWN THE ROAD. THE VEHICLE IS NOW IN THE SHOP FOR AN EXPECTED ABS MODULE FAILURE.

I RECENTLY HAD THE ECODIESEL UPDATE INSTALLED ON OUR 2014 ECODIESEL JEEP GRAND CHEROKEE. THE STATEMENT FROM THE MANUFACTURER IS THE DRIVING CONDITIONS, FUEL MILEAGE, AND PERFORMANCE WILL NOT BE IMPACTED DUE TO THE ECM UPDATE. THESE ARE FALSE STATEMENTS AS THE UPDATED HAS GREATLY IMPACTED OUR VEHICLE! FUEL MILEAGE AS DECREASED GREATLY, THERE IS A HUGE LAG IN THE TURBO, AND THE TRANSMISSION SHIFTS GEARS ALL OVER THE PLACE. THE UPDATE IS UNSAFE! MY WIFE DRIVES THIS CAR WITH OUR TWIN 15 MONTH OLD BOYS. THE LACK IN RESPONSE OF THE TURBO MAKES IT UNSAFE WHILE DRIVING ON THE FREEWAY. THERE IS NO GET UP AND GO, IT'S DIFFICULT TO MERGE INTO TRAFFIC, AND NEARLY IMPOSSIBLE TO PASS. THERE IS NO RESPONSIVNESS IN THE THROTTLE TO FEEL LIKE YOU HAVE CONTROL OVER THE CAR. WE LOVED THIS CAR BEFORE THE MADATED UPDATE (WE LIVE IN CALIFORNIA, WE HAVE TO GET THE UPDATE TO REGISTER THE CAR). NO WE FEEL LIKE THE CAR IS UNSAFE TO DRIVE WITH OUR CHILDREN IN IT!

TWO MONTHS AGO, OUR JEEP DEALERSHIP PERFORMED THE V08 RECALL AS PER THE EPA/DOJ FCA ECODIESEL SETTLEMENT. SINCE THEN, I'VE EXPERIENCED LACK OF THROTTLE RESPONSE (LAG), CAUSING UNPREDICTABLE AND UNSAFE CONDITIONS WHEN MAKING A LEFT TURN AT AN INTERSECTION.

THE ACTIVE HEADREST IN MY 2014 JEEP GRAND CHEROKEE LAREDO DEPLOYED WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NO PRIOR DAMAGE BEFORE THIS INCIDENT.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT DID NOT RETRACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BURTNESS CHRYSLER DODGE JEEP RAM (LOCATED AT 1421 W MAIN ST, WHITEWATER, WI 53190, (262) 473-3072) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

IN 2018, THE A/C FIRST WENT OUT AND WE WENT TO MOPAR TO HAVE IT ASSESSED. WE WERE TOLD IT WAS NOT A "CHARGING" PROBLEM BUT ELECTRICAL AND NEED THE DEALER. A FEW WEEKS LATER, WITHOUT ANY INTERVENTION THE A/C CAME BACK ON. IN JUNE 2019, THE A/C WENT OUT AGAIN AND THE DEALER SAID "FAULTY TIPM" AND THE REPAIR WITH DIAGNOSTICS WOULD BE CLOSE TO $900. HOW DOES A 4 YEAR OLD CAR WITH LESS THAN 50K MILES INCUR A BRAIN FAILURE?! I GUESS IT COULD HAPPEN BUT RESEARCHING THE TOPIC I SEE JEEP HAS A LONG HISTORY OF FAULTY TIPMS WITH ONLY 1 RECALL. WHY DOES NHTSA ALLOW JEEP TO RIP OFF CUSTOMERS? IT SEEMS CLEAR THAT JEEP HAS A CONSISTENT HISTORY OF INSTALLING FAULTY TIPMS SO THEY CAN REAP $1,000 REPAIRS. YOU CANNOT SEE THE A/C NOT PRODUCING COLD AIR SO I WILL SKIP UPLOADING A PICTURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND SHE STARTED TO SMELL SMOKE. THE CONTACT STATED SHE SAW SMOKING COMING FROM THE UNDER THE RADIO. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK NEAR A GAS STATION, WHERE SHE WAS PROVIDED WITH A FIRE EXTINGUISHER AND EXTINGUISH THE THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACT OR REPORTED. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER RESIDENCE, BUT SHORTLY AFTER THE VEHICLE FAILED TO TURN ON. THE CONTACT STATED THE LOCAL DEALER WHITTEN BROTHERS CHRYSLER DODGE JEEP RAM LOCATED AT 10701 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 378-0707, WHERE IT WAS DIAGNOSED AS NOT ASSOCIATED WITH THE MANUFACTURER OR ASSEMBLE ISSUE. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 94,000.

VEHICLE HAD FAULTY DTCM (TRANSFER CASE CONTROL MODULE) AT 73,000 MILES. FAULTY UNIT RESULTED IN MISREADINGS SENT TO TRANSFER CASE CAUSING TRANSFER CASE TO FAIL MECHANICALLY. NO CODES OR ARTIFACTS LEFT BEHIND FROM FAULT. DTCM AND TRANSFER CASE BOTH NEEDED TO BE REPLACED DUE TO FAULTY CONTROL MODULE. THIS ISSUE IS COMMONLY REPORTED ONLINE ACROSS JEEP FORUMS FOR VEHICLES USING THIS DTCM, AND FAILS COMMONLY. WHEN INQUIRING WITH DEALERSHIP ON REPAIRS, DEALER STATED THIS PART IS KNOWN TO FAIL COMMONLY BUT NO TSB HAS BEEN ISSUED. OPENED WARRANTY CASE WITH FCA REGARDING FAILURE OF MOPAR BRANDED PART ON VEHICLE. FCA WARRANTY DEPARTMENT WAS ONLY WILLING TO SPLIT REPAIR COST 50/50 (VEHICLE OUTSIDE OF POWER TRAIN WARRANTY) EVEN AFTER NOTING THIS IS A KNOWN ISSUE.

THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WITHOUT A COLLISION. I WAS DRIVING IN A PARKING LOT AND HEARD A LOT SOUND AND WAS HIT IN THE BACK OF HEAD BY AN UNKNOWN OBJECT AT THE TIME. AFTER STOPPING AND COMPOSING MYSELF AND CHECKING MYSELF OUT AS I THOUGHT I MAY HAVE BEEN SHOT. I REALIZED THE HEADREST HAD DEPLOYED. CONTACTES TWO DEALERSHIPS IN MY AREA AND BOTH SAID THEY HAD NEVER HEARD OF THIS HAPPENING AND IT WAS NOT A RECALL AND NOT COVERED UNDER WARRANTY

TO WHOM THIS MAY CONCERN, ON FEBRUARY 23, 2018 I WAS DRIVING ON I-4 IN ORLANDO, FL WHEN A PASSENGER-SEAT BRACKET INSIDE THE HEADREST GAVE WAY. MY WIFE WAS THE PASSENGER WHO ACTUALLY STAYED HOME FROM WORK THE FOLLOWING DAY HAVING NECK PAIN. NECK PAIN DIMINISHED AND SHE WENT BACK TO WORK THE NEXT DAY. SOMETIME SHORTLY AFTER, I DROPPED OFF MY CAR (2014 JEEP GRAND CHEROKEE SUMMIT) AT THE FIELDS AUTOMOTIVE FOR A HEADREST REPLACEMENT. THE DEALERSHIP TOLD ME I HAD TO RESCHEDULE AS THEY HAD TO ORDER A NEW HEADREST. I WENT BACK TO PICK UP MY JEEP AND OF COURSE RESCHEDULE A TIME FOR REPLACEMENT. WHEN I DROPPED OFF MY JEEP AGAIN, I GET A PHONE CALL STATING THAT THE HEADREST WAS NOT COVERED UNDER WARRANTY AND THE COST WAS WELL OVER $700.00 (PARTS AND LABOR) WHICH I DECLINED AND WENT BACK AGAIN TO PICK UP. A FEW WEEKS LATER I DECIDED TO ORDER THE HEADREST FROM FACTORY OEM PARTS IN TAMPA, FLORIDA AND HAD IT SHIPPED TO MY RESIDENCE. RECEIVED NEW HEAD REST, INSTALLED AND WIRED IN SECONDS. HEADREST COST $443.87 INCLUDING SHIPPING. INVOICE IS ATTACHED. VERY UPSET WITH THE TIME I SPENT ON RESOLVING THIS AND THE MARKUP THE DEALERSHIPS ARE CHARGING FOR THE REPLACEMENT. I INVESTIGATED THE DAMAGED HEADREST AND RELATED THE FAULT FROM A BROKEN PLASTIC CLIP. I STILL HAVE THE DAMAGED HEADREST.

I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE ON THE HIGHWAY WHEN SUDDENLY SOMETHING SMACKED ME IN THE BACK OF THE HEAD. I HAD NO IDEA WHAT HAPPENED SO I PULLED OVER AND GOT OUT TO SEE. IT WAS THEN THAT I NOTICED THE HEADREST HAD DEPLOYED AND WAS SEPARATED AND STICKING FORWARD. LUCKILY I DID NOT RECEIVE ANY INJURIES FROM THE SMACK TO MY HEAD & ALSO WAS STILL ABLE TO MAINTAIN MY LANE OF THE HIGHWAY EVEN THOUGH IT SCARED ME TO DEATH. I THEN TOOK IT INTO MY LOCAL JEEP DEALERSHIP WHERE I WAS GREETED WITH A $679 BILL FOR A NEW HEADREST AND INFORMED THAT SINCE THERE IS NO RECALL I WOULD BE RESPONSIBLE FOR IT. I'M APPALLED THAT THIS IS ACCEPTABLE AND DEEMED SAFE. IN WHAT WAY IS A SPORADIC SMACK TO THE HEAD WHILE DRIVING SAFE? LET ALONE PAYING $679 FOR THAT SMACK TO THE HEAD. THERE HAVE BEEN MULTIPLE ACCOUNTS OF THIS HAPPENING YET NOTHING HAS BEEN DONE. CHRYSLER VEHICLES CONTAIN A CRITICAL SAFETY DEFECT INVOLVING THE MATERIALS USED IN ITS ACTIVE HEAD RESTRAINT (AHR) SYSTEM. THE AHR SYSTEMS ARE INTENDED TO QUICKLY MOVE FORWARD IN THE EVENT OF A REAR END COLLISION, RESTRAINING AND PROTECTING THE PASSENGER'S HEAD TO PREVENT WHIPLASH. THE AHR HEADRESTS ARE PRONE TO DEPLOY ABRUPTLY, EVEN WHILE THE VEHICLE IS BEING OPERATED UNDER NORMAL DRIVING CONDITIONS. WHEN THIS DEPLOYMENT OCCURS, THE HEADREST SPRINGS FORWARD, STRIKING THE DRIVER/PASSENGER IN THE BACK OF THE HEAD UNEXPECTEDLY. NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD INJURIES TO THE DRIVER/PASSENGER OF THE VEHICLE, THE D

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LIMITED FUNCTIONALITY WARNING INDICATOR ILLUMINATED. IN ADDITION, THE FORWARD FACING CAMERA THAT WAS ATTACHED TO THE WINDSHIELD WAS DEFECTIVE. THE CONTACT DROVE TO ST. CLAIR CHRYSLER JEEP DODGE RAM (5224, 1250 S CARNEY DR, ST CLAIR, MI 48079, 810-329-2100) WHERE THEY PERFORMED DIAGNOSTIC TESTING AND GAVE HIM THE CONTACT A REPAIR ESTIMATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE DIAGNOSTIC AND REPAIR SPECIFICS WERE NOT DISCLOSED. THE FAILURE MILEAGE WAS 60,900.

THE "SERVICE GEAR SHIFT" WARNING HAS APPEARED WHILE THE CAR IS IN MOTION (6 TIMES) AND WHILE PARKED (1TIME) AND THE TRANSMISSION FEELS LIKE IT IS STARTING TO SLIP AND WILL GEAR DOWN WHILE DRIVING. THE NEXT THING THAT OCCURS IS THE WIPERS WILL START ON THEIR OWN AND CAN NOT BE TURNED OFF. AFTER THE WIPERS ARE TRIGGERED THEN THE NEXT MESSAGE WILL SAY "UNTIL YOU REACH A DESIRED LOCATION YOU MAY NOT BE ABLE TO SHIFT AGAIN UNTIL SERVICED". NEXT ANOTHER RANDOM MESSAGE WILL APPEAR AND THEN THE SCREEN WILL GO BLANK. THIS INCLUDES ALL DIGITAL FUNCTIONS OF THE DASH. SUCH AS SPEEDOMETER, FUEL GAUGE, TACHOMETER, ETC. SERVICE ENGINE WARNING LIGHTS ARE THE ONLY THING THAT WILL APPEAR. THE LAST TIME THIS HAPPENED ON AUG. 2, 2019 THE CAR WOULD NOT ALLOW ME TO SHIFT INTO PARK OR TURN THE CAR OFF. I HAD TO PUT ON THE EMERGENCY BRAKE AND GET UNDER THE HOOD WHERE THE FUSE PANEL IS LOCATED AND PULL THE IGNITION FUSE TO DISABLE THE CAR. WE HAVE OFFICIALLY BEEN TO BYERS CHRYSLER LLC. 7 TIMES AND HAVE AN ONGOING COMMUNICATION CASE WITH A CORPORATE JEEP CARE ASSOCIATE. WE HAVE MUTIPLE VIDEOS THAT CAN BE SEEN OF THE ACTIONS OF THE CAR. THREE TIMES THE CAR HAS BEEN RETURNED TO US WITH NOTHING DONE EXCEPT CLEARING THE ERROR CODES IT GENERATES WHILE THIS OCCURS. IT IS UNSAFE TO DRIVE AND IS NOW AT THE POINT WHERE IT WILL NOT SAFELY PARK AND TURN OFF. THE IMAGE I AM INCLUDING STATES THE THE CAR SHOULD BE SHUT OFF TO ENGAGE PARK BUT IT WILL NOT ALLOW ME TO THIS. I HAVE TO PULL THE FUSE WHILE THE CAR IS STI

LEATHER DASHBOARD IS BUBBLING AND JEEP CHRYSLER IS STATING I AM NO LONGER COVERED UNDER MY LIMITED WARRANTY. EXTENDED WARRANTY ONLY COVERS POWER-TRAIN. THE LEATHER ON MY ENTIRE DASHBOARD HAS STARTED TO BUBBLE AND I WOULD LIKE JEEP TO COVER THIS EXPENSE. VEHICLE IS ONLY 5 YEARS OLD AND HAS 65,000 MILES.

WHILE VEHICLE WAS STATIONARY, PARKED IN DRIVEWAY, PASSENGER SEAT ACTIVE HEADREST FAILED INTO AN OPEN POSITION. AS STATED BY OTHERS, AND VERIFIED BY DEALER, PLASTIC RETAINING CLIPS FAILED AND CAUSED AN UNNECESSARY RELEASE. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. THE DRIVERS SIDE HEAD REST COULD FAIL AT ANY MOMENT, POTENTIALLY CAUSING AN ACCIDENT THAT RESULTS IN SERIOUS INJURY OR DEATH.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER SHIELD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (PALMER DODGE CHRYSLER, 11460 ALPHARETTA HWY, ROSWELL, GA) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 82,000.

CHRYSLER (JEEP) HAS A LONG RUNNING PROBLEM WITH EXHAUST MANIFOLD BOLTS BREAKING PREMATURELY AS IN MY CASE (75,000 MILES). IT IS A COMMON PROBLEM AND PLACES THE OCCUPANTS OF THE VEHICLE IN DANGER DUE TO EXHAUST FUMES ENTERING THE PASSENGER COMPARTMENT, IN ADDITION TO EXTREMELY HOT EXHAUST GASES CREATING A FIRE HAZARD IN THE ENGINE COMPARTMENT. CHRYSLER WILL NOT WARRANT "FASTENERS" OR FIX THE ISSUE IN IT'S MANUFACTURING PLANTS AND LEAVES THE OWNER WITH A VERY LARGE BILL TO FIX IT. CAN YOU PLEASE RESEARCH AND MAKE CHRYSLER RESPONSIBLE FOR CONTINUING TO ALLOW A KNOWN AND DANGEROUS SITUATION TO CONTINUE? I HAVE CALLED CHRYSLER AND FILED A COMPLAINT AND REQUEST FOR ASSISTANCE

THIS VEHICLE HAS SERIOUS TRANSMISSION PROBLEMS. TRANSMISSION SHIFTS HARD IN AND OUT GEARS. IT ALSO DOESN'T SHIFT SOMETIMES. VERY DANGEROUS TO DRIVE. HAD THE COMPUTER RESET SEVERAL TIMES AND IT HASN'T FIXED THE PROBLEM.

THE MOST RECENT RECALL TO CORRECT ENGINE PROGRAMMING TO MEET EMISSIONS HAS HAD A SEVERE IMPACT ON ENGINE AND VEHICLE PERFORMANCE. THERE IS A SEVERAL SECOND DELAY IN ACCELERATION FROM WHEN THE THE ACCELERATOR PEDAL IS PRESSED TO WHEN THE VEHICLE RESPONDS AND BEGINS TO MOVE, THAT DID NOT EXIST PRIOR TO RECALL REPAIRS. THIS DELAY IS MOST NOTICEABLE FROM A STANDING START. THE DELAY IN ACCELERATION IS A SAFETY CONCERN BECAUSE WHEN THE DRIVER MAKES A DECISION TO ACCELERATE AND THE VEHICLE DOES NOT RESPOND ACCIDENTS COULD OCCUR.

I WOULD LIKE TO ADDRESS THIS ISSUE TO JEEP ABOUT MY PASSENGER HEADREST DEPLOYING WITHOUT ANY CAUSE WHILE MY CAR WAS IN PARK FOR MORE THAN 6 HOURS... AFTER READING MORE THAN SEVERAL THREADS AND CONCERNS FROM OTHER JEEP OWNERS AND IT ALSO HAPPENING TO THEM AND THE OUTRAGEOUS COST TO REPAIR A SINGLE HEADREST INCLUDING LABOR IS BEYOND ME. I FEEL CHEATED OUT. THIS REPAIR IS ALMOST A 800.00 REPAIR ... WHY HAS JEEP NOT MADE THIS VERY REPETITIVE ISSUE A RECALL? I FEEL JEEP SHOULD BE RESPONSIBLE FOR THE DIAG AND ALSO THE REPAIR FOR MY JEEP. I KNOW I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE AND HAS FELT THE SAME. I AM ASKING FOR SOMEONE TO HANDLE THIS IN A FAIR MANNER. BEING A SINGLE PARENT AND NOT BEING ABLE TO FORK MONEY LIKE I AM A BANK HAS MADE THIS TREMENDOUSLY FRUSTRATING.

ABOUT THREE DAYS AGO THE LIGHT CAME ON AND I RAN A CODE END IT SAY IT 4 WHEEL DR. SYSTEM SERVICE GOT IT DYNASTIC BUT IT DIDN'T GO OFF BEEN HAVING TROUBLE BEEN HAVING TROUBLE WITH THIS JEEP SINCE I BOUGHT IT INTO THOUSAND 17 I THINK THEY SOLD ME A LEMON

THE CAR WAS ROLLED AWAY FROM THE DRIVE WAY WHEN PARK AT NIGHT FEW TIMES ALREADY .

ENGINE SHUDDERED AND STOPPED WHILE IN PARK. TRIED TO RESTART, BUT WOULD NOT START (ELECTRICAL WAS FINE). HAD IT TOWED AND FUEL INJECTOR REPLACED. DROVE FOR APPROXIMATELY 75 MILES AND ACCELERATION CEASED ON BUSY HIGHWAY AT 70MPH. WHEN ABLE TO PULL OVER AND STOP, WOULD NOT GO INTO PARK (EVEN THOUGH SHIFTER INDICATED THAT IT WAS IN PARK). DASHBOARD INDICATED THAT MY SPEED WAS TOO HIGH TO SHIFT (I DO NOT RECALL THE FULL MESSAGE) AND IT BEGAN TO ROLL BACKWARDS INTO TRAFFIC. I TURNED IT OFF AND IT STOPPED ROLLING. TOW TRUCK SAID HE HAD DIFFICULTY PUTTING IT IN NEUTRAL. PRIOR TO FAILURE TO ACCELERATE, THERE WAS A HEAVY RUMBLING SOUND WHEN GAS PEDAL PUSHED; THEN IT SOUNDED LIKE SMALL PARTS WERE FALLING OFF OF THE ENGINE; THEN GRINDING SOUND BUT NO ACCELERATION. I SAW A BRIEF MESSAGE ABOUT 4WHEEL DRIVE, BUT WAS TRYING TO GET TO SAFETY, SO I DO NOT KNOW WHAT IT SAID. I HAD A PASSENGER AND TODDLER IN THE CAR. FRIGHTENING!

DRIVER'S SIDE HEADREST DEPLOYED FOR NO REASON. VEHICLE SAT IN DRIVEWAY OVER NIGHT AND WHEN MY WIFE LEFT FOR WORK SHE NOTICED THE ACTIVE HEAD RESTRAINT HAD DEPLOYED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEAD LAMPS WERE REPLACED MORE THAN THREE TIMES AND THE FOG LIGHTS WERE REPLACED MORE THAN TWICE DUE TO THE LIGHT BULBS SHORTING OUT WITHOUT WARNING. LITHIA CHRYSLER DODGE JEEP RAM OF CONCORD (4901 MARSH DR, CONCORD, CA 94520, (925) 246-2295) RETAINED THE VEHICLE FOR OVER THREE WEEKS BECAUSE THE PART FOR THE HEAD LAMPS WAS ON BACKORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

DRIVER HEAD REST SNAPPED AND HIT ME IN THE BACK OF MY HEAD WHILE ON HIGHWAY NEARLY KNOCKING ME OUT, ALSO TRANSMISSION WILL SLIP WHILE IN DRIVE AND PUT IN PARK

AIRBAG IN HEADREST DEPLOYED WHILE DRIVING ON A CITY STREET.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE DRIVER WAS ATTEMPTING TO MAKE A LEFT TURN, THE INSTRUMENT PANEL LIGHTING FLICKERED. IN ADDITION, THE SERVICE SHIFTER INDICATOR ILLUMINATED AND THE STEERING LOST POWER. THE STEERING POWER RETURNED TEMPORARILY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO GURNEE CHRYSLER JEEP DODGE RAM (847-932-3080, LOCATED AT 7255 GRAND AVE, GURNEE, IL 60031) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.

BOTH FRONT SEAT BELTS ARE BROKEN, THEY WILL NOT RETRACT

DASHBOARD LIGHTS TURN ON AND OFF, WINDSHIELD, STEERING WHEEL, GEAR LEVER, TRUCK SLOWS DOWN, AND SERVICE SHIFTER