Page 17 of 48 · complaints 801–850 of 2,384

2014 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Aug 16, 2020MI

ENGINE HAS A TICKING NOISE AT 158000 MILES. I HAVE CHANGED OIL ROUTINELY AT DEALERSHIP . I HAVE REPLACED TIRES, TUNEUP, REPLACED A/C MOTOR AND COMPRESSOR AND TRIED TO SELL IT SO CAN BUY A NEW JEEP BUT 3 PEOPLE WERE CONCERNED ABOUT ENGINE NOISE. DEALERSHIP SAYS DIRT GETS IN MOTOR AND IT WILL COST OVER 3K TO FIX IT. I AM NOW STUCK WITH THIS CAR UNTIL IT STOPS WORKING. I AM NOT GOING TO BE A RETURNING CUSTOMER TO FCA.

Seats
Filed Aug 16, 202095,344 milesGA

AHR ON PASSENGER SIDE DEPLOYED WHILE PARKED IN MY GARAGE OVERNIGHT. NO ACCIDENT OCCURRED TO MAKE THIS HAPPEN

Seats
Filed Aug 15, 2020115,103 milesTX

MY WIFE AND I WERE LEAVING OUR NEIGHBORHOOD DRIVING AT ABOUT 15MPR AND ALL OF A SUDDEN WE HEARD A LOUD BANG AND IT FELT LIKE SOMEONE WAS IN THE SEAT BEHIND ME (I WAS DRIVING) THRUSTING BOTH FEET ON THE BACK OF MY SEAT. WE THOUGHT SOMETHING WAS IN THE BACKSEAT THAT MAY HAVE FLOWN OFF THE SEAT AND STRUCK ME, IT FELT LIKE A BOWLING BALL BUT NOTHING WAS IN THE BACKSEAT . THE ONLY ISSUE IS WE WERE SLOWLY COMING OUT OF OUR DRIVEWAY AND TURNING ONTO OUR STREET AND NEVER APPLIED THE BRAKES UNTIL AFTER WE HEARD THE LOUD BANG. AFTER WE CALMED DOWN WE INSPECTED MY SEAT AND NOTICED THE HEADREST WAS 'DISCHARGED ' AND LOCKED OUT IN AN UPWARD EXTENDED POSITION. WE DIDN'T KNOW IT COULD EVEN DO THIS. FORTUNATELY MY HEAD WAS NOT ON THE HEADREST AT THE TIME AND I WASN'T DRIVING FAST ON THE ROAD. THIS VIOLENT DISCHARGE COULD SERIOUSLY INJURE OR KILL SOMEONE IF IT'S NOT LOOKED INTO. I BEG YOU, PLEASE LOOK INTO THIS!!

Seats
Filed Aug 15, 202051,000 milesNV

WAS DRIVING TO A DOCTOR'S APPOINTMENT ONE DAY 3 MILES FROM MY HOUSE . THANKFULLY THERE WAS NOT MUCH TRAFFIC OR CARS AROUND. I HEARD A POP AND ALSO SOMETHING HITTING MY HEAD. IT SCARED ME SO PULLED OVER TO SEE WHAT HAPPENED. MY HEADREST HAD POPPED OPEN. I'M GLAD I WAS NOT SITTING ALL THE WAY BACK ON MY CHAIR SINCE I'M 9 MONTHS PREGNANT I DRIVE SITTING A LITTLE FORWARD. IF I WAS GOING FASTER OR SITTING ALL THE WAY BACK IN MY CHAIR IT COULD'VE CAUSED A CRASH.

Electrical System › Alternator/Generator/RegulatorFire
Filed Aug 14, 202052,000 milesWV

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE HEARD ALTERNATOR WHINE SOUND WHILE DRIVING AT 50 MPH. THE CONTACT PULLED THE VEHICLE INTO A GAS STATION PARKING LOT. THE CONTACT COULD NOT GET THE VEHICLE TO SHIFT OUT OF NEUTRAL GEAR AND WOULD SHUT OFF. THE CONTACT PUT ON THE EMERGENCY BRAKE ON AND OPENED THE HOOD AND HE SAW FIRE COMING OUT OF THE ALTERNATOR ALONG WITH SMOKE AS THE VEHICLE RAN FOR ANOTHER FIVE MINUTES. THE FLAMES TURNED INTO SMOKE WITH THE ALTERNATOR BURNING UP. THE COMPUTER, THE BATTERY AND OTHER SYSTEMS MAY HAVE BEEN DAMAGED BY THE FLAMES. THE VEHICLE HAD A RECALL REPAIR FOR THIS ISSUE DONE BACK IN 2017. THE CONTACT SUSPECTS THAT THE RECALL REPAIR DID NOT REPLACE THE ALTERNATOR FROM THAT PREVIOUS REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER ASTORG JEEP (1601 13TH ST, PARKERSBURG, WV 26101 304-485-5555). THE DEALER ORDERED A NEW COMPUTER, AN ALTERNATOR AND A BATTERY. THEY PLAN TO INSTALL THOSE NEW PARTS AND SEE WHAT OTHER PARTS WERE DAMAGED AND ALSO NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 52,000.

Seats
Filed Aug 14, 2020120,000 milesCA

THE ACTIVE HEADREST (AHR) DEPLOYED WHILE THE CAR WAS PARKED AND NOT IN USE. ADDITIONALLY, THE CAR HAS NOT BEEN IN ANY COLLISIONS. READING ONLINE, THERE ARE COUNTLESS EXAMPLES OF THIS SAME ISSUE OCCURRING.

Seat Belts
Filed Aug 12, 2020TN

DRIVER & FRONT PASSENGER SEAT BELTS WILL NOT RECOIL & DO NOT PROVIDE ADEQUATE RESTRAINT FOR OCCUPANTS.

Visibility/Wiper
Filed Aug 12, 2020102,000 milesIL

I WAS DRIVING APPROXIMATELY 40MPH ON A US HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A SHOTGUN. MY SUNROOF HAD EXPLODED FROM THE INSIDE OUT. NOTHING AT ALL HIT THE GLASS.

Seats1 injured
Filed Aug 11, 202085,351 milesFL

DRIVER SIDE HEADREST POPPED OPEN WHILE I WAS DRIVING 65 MPH UNEXPECTEDLY. INJURING MY NECK. I WAS ON RT 528 IN ORLANDO, FL.*DT CONSUMER HAS YET TO CALL DEALER OR MANUFACTURER.*JB

Seats1 injured
Filed Aug 11, 202040,000 milesTN

I WAS DRIVING AND HAD JUST COME TO A STOP WHEN I WAS HIT IN THE BACK OF MY HEAD. MY HEAD WENT FUZZY AND MY NECK HURT. I THOUGHT I HAD JUST BEEN HIT FROM BEHIND. I LOOKED AND DIDN'T SEE A CAR BEHIND ME. THAT IS WHEN I NOTICED THAT MY HEADREST LOOKED DIFFERENT IT HAD SPRUNG FORWARD AND HIT ME IN THE HEAD. WHEN I LOOKED AT THE HEADREST IT LOOKED LIKE SOMETHING INSIDE HAD BROKEN.

Seats
Filed Aug 10, 2020129,400 milesCA

DRIVERS SIDE HEADREST DEPLOYED WHILE THE CAR WAS STATIONARY PARKED IN MY HOME DRIVEWAY.

Steering
Filed Aug 10, 202040,000 milesCA

THE STEERING IS LOOSE AND UNSTABLE. EVERY TIME YOU HIT ANY BUMP THE STEERING WIGGLES FROM LEFT TO RIGHT. PER JEEP THIS IS NORMAL FOR THE VEHICLE. THE STEERING IS CONSTANTLY FEELING AS IF IT WILL LOSE CONTROL. THE ONLY WAY I CAN DESCRIBE THIS IS THAT THE STEERING CONTROL IS LOOSE. IT IS UNSAFE, I'VE COME TO GET USED TO THE STEERING WHEELS JUMPINESS AND THE VEHICLES INSTABILITY IN THE ROAD.

Engine
Filed Aug 10, 2020155,000 milesWI

PULLING A SMALL HORSE TRAILER AND SUDDENLY ENGINE STARTS TO KNOCK AND A COUPLE MINUTES LATER OVERHEATS. STOPPED VEHICLE IMMEDIATELY AND HAD VEHICLE TOWED TO JEEP DEALER AS PARTS OF ENGINE ARE UNDER WARRANTY DUE TO OTHER RECALLS. JEEP DEALER SAYS ENGINE NEEDS TO BE REPLACED. THIS IS AN ECODIESEL ENGINE.

Unknown or Other
Filed Aug 8, 202051,256 milesCO

WHEN SITTING IN MY VEHICLE MY DRIVER SIDE HEADREST POPPED OPEN HITTING THE BACK OF MY HEAD. CAUSING ME TO PANIC THINKING SOMEONE HAD GOTTEN IN MY CAR AND WAS ATTACKING ME. I DO NOT HAVE THE FUNDS TO PURCHASE SUCH AN EXPENSIVE HEADREST SO I AM DRIVING WITH IT LIKE THIS DAILY.

Seats
Filed Aug 8, 2020105,000 milesFL

HEAD REST EXPLODED WHILE DRIVING ON A HIGHWAY, HITTING ME IN THE BACK OF THE HEAD.

Power Train
Filed Aug 8, 202032,000 milesMI

I PURCHASED A 2014 JEEP GRAND CHEROKEE WITH ROUGHLY 31K MILES IN 2016 FROM CHRYSLER DODGE DEALERSHIP IN MICHIGAN. THE SHIFTER IS NOT FRIENDLY USER AND I NOTICED SEVERAL SECONDS OF LATENCY IN ACCELERATION FROM A COMPLETE STOP (CITY) AND THE RPMS WOULD EXCEL PAST THE CORRECT GEAR. ID HAVE TO TAKE MY FOOT OFF THE GAS PEDAL TO HELP GET IT INTO GEAR (CITY & HIGHWAY). THE GEARS SHIFTING IN SPORT MODE WAS SMOOTHER AND TOOK IT BACK TO A DIFFERENT DEALERSHIP (NO RECALL NOTICES WERE SENT) AND THEY STATED IT WAS A SOFTWARE ISSUE THAT HAS BEEN CORRECTED. NOW WHEN I'M DRIVING IN D THERE'S STILL THE HESITATION OF SHIFTING INTO GEAR AS WELL AS LATENCY DURING ACCELERATION. I FEEL A JOLT WHEN I GO TO ACCELERATE AND WHEN I SLOW DOWN I FEEL THE DOWNWARD SHIFTING. I DO NOT FEEL SAFE IN THIS VEHICLE - CITY AND HIGHWAY.

Seats › Front Assembly › Head Restraint1 injured
Filed Aug 3, 202054,000 milesPA

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE DRIVER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED THAT HE WAS HAVING PAIN IN HIS NECK. THE CONTACT MENTIONED THAT THE PASSENGER SIDE HEADREST HAD DEPLOYED IN MAY OF 2018 AND THE HEADREST WAS REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER REEDMAN-TOLL CHRYSLER DODGE JEEP RAM OF JENKINTOWN (140 OLD YORK RD, JENKINTOWN, PA 19046 215-690-3770) WERE THEY SAID SINCE THE WARRANTY EXPIRED THE COST OF THE REPAIRS WERE THE CONTACT'S RESPONSIBILITY. THE WAS NOTIFIED OF THE FAILURE MANUFACTURER AND ADVISED THAT THEY WOULD CALL BACK AFTER A DIAGNOSTIC WAS COMPLETED. THE FAILURE MILEAGE WAS 54,000.

Engine
Filed Jul 31, 202064,520 milesIL

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE STARTED TO HESITATE WITHOUT WARNING. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 64,520.*DT CONSUMER FEELS THERE IS A TRANSMISSION DEFECT.*JB

Unknown or Other
Filed Jul 31, 202093,500 milesNY

ON 7/30/20, I DROVE WITHIN MY DEVELOPMENT (NOT A HIGH RATE OF SPEED) AND THEN SUDDENLY WITHOUT CAUSE/REACTION, THE PASSENGER HEADREST JUDGED OUT INTO THE BACK OF MY PASSENGER'S HEAD.

Steering
Filed Jul 31, 202093,008 milesNY

I DRIVE MY JEEP FORWARD AS I MAKE A RIGHT WITH THE STEERING WHEEL THE CAR START SHAKING THE SAME THING HAPPENS WHEN I TRY TO PARK I MOVE THE STEERING WHEEL AND START SHAKING AND I ALSO GET A MESSAGE SERVICE FOUR WHEEL DRIVE SYSTEM THE MECHANIC SAYS THIS IS THE TRANSFER CASE PROBLEM

Air Bags1 injured
Filed Jul 30, 2020133,788 milesSD

ON 7.25.20 MY HUSBAND AND I WERE DRIVING DOWN INTERSTATE 29 AT 80 MPH AND THE DRIVER SIDE HEADREST EXPLODED FORWARD WITH GREAT FORCE AND HIT MY HUSBAND IN THE BACK OF THE HEAD. LUCKILY HE WAS ABLE TO KEEP CONTROL OF THE VEHICLE SO WE DIDN'T CRASH, HOWEVER NOW HE IS DEALING WITH NECK/SHOULDER PAIN. HE HAD TO REMOVE THE HEADREST SO WE COULD CONTINUE TO DRIVE IT, THERE IS A WIRE ATTACHED TO THE 1 SIDE SO THAT HAD TO BE SNIPPED TO REMOVE HEADREST. NOW MY SERVICE AIRBAG SYSTEM LIGHT IS ON, I'M SURPRISED THE [XXX] THING EVEN STARTS AND RUNS. NOW I FEEL LIKE WE NEED TO REMOVE PASSENGER HEADREST COMPLETELY TO PREVENT ANOTHER INJURY. THIS IS RIDICULOUS, I PAID ALOT OF MONEY FOR THIS JEEP AND HAVE HAD NUMEROUS MAJOR ISSUES THAT ARE EXPENSIVE TO FIX.*DT CONSUMER STATED HUSBAND SUSTAINED NECK/SHOULDER PAIN FOR A FEW DAYS BUT IS FINE NOW. *JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Power Train
Filed Jul 30, 202047,000 milesNY

MY CAR UNEXPECTEDLY SHIFTS INTO NEUTRAL AS I'M DRIVING ON HIGHWAY. THE SHIFTER SLIPS...ALSO WHEN IT'S SUPPOSED TO BE IN PARK..IT STICKS IN REVERSE. SHIFTER SLIPS TO EASILY OUT OF GEAR. ALSO THE TRANSMISSION BANGS INTO GEAR A LOT! CAR ONLY HAS 48K ON IT!

Unknown or Other
Filed Jul 30, 2020140,683 milesMN

WHEN SHIFT INTO PARK, VEHICLE DOES NOT GO INTO PARK. STAYS IN REVERSE AND MOVES WHEN LET OFF THE BREAK. HAVE HAD PROBLEMS WITH THIS SINCE THE SHIFT MECHANISM RECALL 'FIX' WAS DONE (1016?) BUT IT IS NOW GETTING WORSE...IS NOW EVERY TIME I DRIVE IT.

Air Bags
Filed Jul 29, 2020130,000 milesLA

THE DRIVER HEADREST DEPLOYED WHILE CAR WAS IN PARK.

Electrical System
Filed Jul 27, 2020113,660 milesUT

FUEL LINE ISSUES (EVAP CODE IS BEING THROWN) CODE 'SERVICE SHIFTER' AND THE PRNDS FLASHES. AS I ACCELERATE THE CAR WON'T SHIFT PAST 1ST GEAR. I TURNED THE CAR OFF AND BACK ON, THE SAME SHIFTER MEMO WAS ON THE SCREEN ACCOMPANIED BY 'SERVICE TRANSMISSON'. I WAS NOT ABLE TO GO MORE THAN 30 MPH WITH THE RPM AT ABOUT 4,000. I WAS ON A CITY STREET.

Seats
Filed Jul 27, 202070,000 milesTX

THE DRIVERS SIDE ACTIVE HEAD RESTRAINT POPPED OPEN AND HIT ME IN THE HEAD WHILE REVERSING OUT OF A PARKING SPOT.

Engine
Filed Jul 27, 2020TX

THERE IS A SIGNIFICANT LAG IN THROTTLE RESPONSE SINCE THE EMISSION RECALL WAS COMPLETED. SEVERAL TIMES I HAVE BEEN NEARLY HIT FROM BEHIND OR HIT BROADSIDE BY CROSS TRAFFIC. THIS HESITATION DID NOT EXIST PRIOR TO THE EMISSION RECALL 'FIX'.

Seats
Filed Jul 26, 202086,000 milesNC

I WAS DRIVING BY MYSELF, THANKFULLY, AND WAS SLOWING DOWN TO TURN INTO A PARKING LOT, WHEN THE PASSENGER SIDE HEAD REST POPPED APART VIOLENTLY. I WAS TRAVELING ABOUT 20 MPH. WHEN IT EXPLODED. NOW THE FRONT OF THE HEAD REST IS SEPARATED FROM THE BACK AND JUST HANGS THERE WHILE I WAIT FOR THE DRIVER SIDE HEADREST TO SLAM INTO MY HEAD WHILE DRIVING.

Seats
Filed Jul 21, 2020113,000 milesTX

WHILE SITTING IN A PARKED CAR, NOT IN MOTION, THE PASSENGER HEADREST BURST OPEN. THERE WAS NO CRASH, NO MOVEMENT, NO CAUSE FOR IT TO HAPPEN. MY DAUGHTER WAS SITTING IN THE SEAT WHEN THIS HAPPENED. THIS BURST FLUNG HER HEAD FORWARD AND CAUSED NECK PAIN. IT WAS COMPLETELY UNEXPECTED AND OCCURRED WITHOUT WARNING. THIS IS VERY DANGEROUS. I AM WORRIED THAT THIS MAY HAPPEN TO THE DRIVERS HEADREST WHILE I AM DRIVING AND CAUSE A CRASH FROM THE JOLT. PLEASE ISSUE A RECALL AND REPAIR THIS ISSUE. I AM IN FEAR DRIVING MY CAR THAT THIS WILL HAPPEN TO ME WHILE DRIVING.

SeatsCrash
Filed Jul 20, 202091,328 milesCO

I WAS DRIVING DOWN THE ROAD WHEN ALLAH SODDEN THE HEAD REST DEPLOYED HIT ME IN THE HEAD CAUSING ME TO SWERVE AND SCRAPE MY RIMS AGAINST THE CURVE ALMOST CAUSING AN ACCIDENT

Seats
Filed Jul 19, 202065,000 milesTN

I WAS SIMPLY DRIVING DOWN THE ROAD GOING NO MORE THAN 10 MPH. ALL OF THE SUDDEN I HEARD THIS LOUD POP/BANG AND SOMETHING HIT THE BACK OF MY HEAD. I PULLED OVER AND SAW THAT THE DRIVERS HEADREST HAD EXPLODED.

Seats
Filed Jul 18, 202069,000 milesFL

AS I WAS DRIVING I HEARD A LOUD NOISE, AND WASN'T SURE WHAT IT WAS AT FIRST. I LOOKED OVER AND SAW THAT MY PASSENGER SEAT HEADREST HAD DEPLOYED.

Seats
Filed Jul 18, 202072,820 milesDC

I AM IN NC VISITING MY FAMILY FOR THE SUMMER AND TODAY DECIDED TO GO WASH MY CAR. AS I WAS LEAVING THE CAR WASH DRIVING DOWN THE STREET (CITY STREET) DRIVING ABOUT 45 MPH AND MY PASSENGER SEAT HEADREST DEPLOYED. I'VE HAD NO ACCIDENTS NOT A BUMP OR ANYTHING FOR IT TO DEPLOY. I IMMEDIATELY TOOK IT TO JEEP AND THE GUY TOLD ME THAT IF I DIDNT GET IN A ACCIDENT, MY HEADREST SHOULD HAVE NOT DEPLOYED. THEN PROCEEDED TO TELL ME THAT IT WOULD COST ME CLOSE TO 500.00 TO GET A NEW ONE. I'VE MAINTAIN MY TRUCK AND TAKE GOOD CARE OF IT. I HAVE TWO NIECES THAT IS ALWAYS WITH ME AND THANK GOD THEY WERE NOT RIDING WITH ME TODAY. NOW I HAVE TO THINK WHILE DRIVING IS MY DRIVER SIDE HEADREST GOING TO DO THE SAME.

Seats
Filed Jul 17, 202080,000 milesFL

WHILE I WAS DRIVING THE HEADREST DEPLOYED AND STRUCK ME IN THE BACK OF MY HEAD, THIS IS A SERIOUS RISK AND NEEDS TO BE ADDRESSED.

Engine
Filed Jul 15, 202055,000 milesCO

WE HAVE A 2014 JEEP GRAND CHEROKEE ECODIESEL 3.0 WHICH IS PART OF THE OVERALL CLASS ACTION LAWSUIT WITH THE EPA AND CARB. WE WENT THROUGH THE PROCESS, RECEIVED THE SOFTWARE UPDATE & REMUNERATION FOR THE LOSS IN VALUE ON THE VEHICLE FROM FCA. FCA CLEARLY INDICATED IN ITS LITERATURE REGARDING THE SETTLEMENT THAT THE PERFORMANCE, MILEAGE, ADBLUE/BLUEDEF USAGE, ETC. WOULD NOT BE AFFECTED (SEE ATTACHED INFORMATION SHOWING THE EMISSIONS SOFTWARE UPDATE) HOWEVER, OUR EXPERIENCE HAS BEEN QUITE THE OPPOSITE AS I UNDERSTAND IS COMMON PLACE AFTER THE UPGRADE. FCA DID NOT ADEQUATELY REPRESENT THE MAJOR PERFORMANCE CHANGES THAT WERE TO BE EXPECTED BY THE EMISSIONS SOFTWARE UPDATE & DOWNPLAYED ANY ISSUES. THE MAIN ISSUES THAT WE HAVE ENCOUNTERED SINCE THE UPDATE INCLUDE: 1. THE CHECK ENGINE LIGHT COMING ON 3-4 TIMES; 2. A MAJOR AND DANGEROUS HESITATION/LAG OF THE VEHICLE WHEN YOU START IT & ATTEMPT TO ACCELERATE-ESPECIALLY WHEN THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. 3. A HIGHWAY MILEAGE DECREASE FROM AN AVERAGE OF 27-28MPG TO 19-21MPG; 4. SIGNIFICANT INCREASE IN THE USE OF BLUE-DEF; WE HAVE HAD TO TAKE THE JEEP IN FOR SERVICE TO CHECK THE CHECK ENGINE LIGHT SEVERAL TIMES & IT IS AGAIN IN THE SHOP YESTERDAY/TODAY FOR THE SAME ISSUES. AT THIS POINT, WE BELIEVE THAT FCA DID NOT CORRECTLY REPRESENT & REPAIR THE ECODIESEL 3.0 ENGINE IN OUR JEEP GRAND CHEROKEE & AS A RESULT OF THE UPGRADE, OUR PERFORMANCE HAS GREATLY DIMINISHED AND WE HAVE SUFFERED WITH A NON-PERFORMING VEHICLE. WE A

Power Train
Filed Jul 14, 2020129,000 milesCA

WILE DRIVING UPHILL TRANSMISSION AGGRESSIVELY DOWN SHIFTS TO 3RD GEAR PUTTING CAR INTO LIMP MODE ALWAYS HAPPENS WILE GOING UP HILL ITS DANGEROUS NO RECALLS FOR THIS TRANSMISSION ISSUES, HAPPEND TO ME MULTIPLE TIMES CAR IT'S NOT SAFE TO DRIVE ONES I PULL OVER SHUT DOWN ENGINE AND STARD AGAIN CALL DRIVES NORMAL FOR A COUPLE OF MILES THEN ISSUE COMES BACK CHECK ENGINE LIGHT ON, AND TRACTION CONTROL LIGHT COMES ON, WITH ABS LIGHT TRANSMISSION WONT GO UP OR DOWN 3RD GEAR

Seat Belts
Filed Jul 14, 202080,000 milesCO

DRIVERS SIDE SEATBELT SUDDENLY NO LONGER RETRACTING. APPEARS TO BE DUE TO A CRACKED BELT GUIDE. JEEP DEALERSHIP QUOTED $900+ FOR REPAIR AND ANOTHER LOCAL SHOP QUOTED $600+ - REPAIR REQUIRES REPLACEMENT OF THE ENTIRE BELT ASSEMBLY. I'VE SCOURED THE INTERNET AND HAVE FOUND A MASS OF OTHERS WHO HAVE REPORTED THE SAME ISSUE DATING BACK SEVERAL YEARS. THIS SHOULD ABSOLUTELY BE AN OPEN RECALL - I CANNOT LEGALLY NOR SAFELY OPERATE MY VEHICLE AND THE REPLACEMENT COST IS ASTRONOMICAL BEING OUT OF WARRANTY. HELP!

Seats1 injured
Filed Jul 13, 202090,000 milesIA

WHILE HAVING A NICE FAMILY OUTING ON JULY 6,2020. WE WERE HEADING TO A BUTTERFLY HOUSE ABOUT AN HOUR AWAY. MY HUSBAND WAS IN THE DRIVER'S SEAT DRIVING. WHEN SUDDENLY WE HEARD A LOUD POP! SURPRISED AND CONFUSED I STARTED LOOKING AROUND EXPECTING TO FIND MY DAUGHTER HAD THROWN SOMETHING OR A POP BOTTLE EXPLODED...NOPE MY HEAD REST DEPLOYED HITTING MY HUSBAND, HARD, IN THE BACK OF THE HEAD. THIS IS NOT A SAFE ISSUE HE COULD HAVE LOST CONTROL AND CRASHED. THIS NEEDS TO BE RESOLVED.

Fuel/Propulsion System
Filed Jul 12, 202095,000 milesCA

AFTER NORMAL GAS FUELING, CAR IS STATIONARY, FUEL METER REGISTERS MORE GAS IN TANK THAN PHYSICALLY POSSIBLE. I FILLED UP THE TANK AND METER SHOWS OVER 400 MILES OF FUEL AVAILABLE. TYPICALLY IT SHOULD BE AROUND 330 ON A FULL TANK. ALSO, WHILE DRIVING MY MPG METER FLUCTUATES RAPIDLY FROM 7 MPG TO 60 MPG. I SEE ON JEEP FORUMS THAT THIS IS A COMMON PROBLEM WITH JEEPS. VERY UPSETTING CONSIDERING ALL OF THE RECALLS ALREADY FOR THIS MODEL JEEP. FUEL GAUGE REPAIR ESTIMATED AT $1400 !! (DEPENDABLE JEEP - RESEDA, CA.)

Seats
Filed Jul 11, 202080,000 milesFL

THE PASSENGER HEADREST DEPLOYED WITH A PASSENGER IN THE SEAT. THE CAR WAS STOPPED AT A GAS STATION AND NOT IN MOTION AT THE TIME. IT WAS VERY DISTURBING AND MAKES ME FEARFUL OF FUTURE ISSUES ON THE DRIVER SIDE, WHILE DRIVING THE VEHICLE.

Electrical System
Filed Jul 10, 2020UT

COMPLETE ELECTRICAL FAILURE RESULTING IN VEHICLE STALL. IN MOTION ON A CITY STREET HEADING STRAIGHT. NEW BATTERY. SYMPTOMS VERY SIMILAR AS DESCRIBED IN RECALL #274559

Seats1 injured
Filed Jul 9, 202085,503 milesME

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HER HEADREST ON THE DRIVER'S SIDE EXPLODED WHILE SHE WAS DRIVING. THE CONTACT WAS ABLE TO PULL OVER AND SAW THE HEADREST COMPLETELY OPENED UP. THE CONTACT HAD A SORE NECK AND HEADACHE BUT DID NOT GO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS NOT FILED AND THE CONTACT WAS ABLE TO DRIVE HOME. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE HAD NO RECALL. THE FAILURE MILEAGE WAS 85,503.

Power Train
Filed Jul 9, 202086,000 milesCA

WHEN TRYING TO SHIFT FROM PARK TO REVERSE SOMETIMES YOU GET A HARD SHIFT OR OTHER TIMES IT DOESN'T SHIFT AND SHIFTS TO NEUTRAL INSTEAD. FINALLY THE CHECK ENGINE LIGHT CAME ON AND A CODE FOR THE TRANSMISSION CAME OUT. SEEMS LIKE THERE ARE OTHER JEEPS WITH THE SAME PROBLEM AND HAVE A RECALL FOR IT. BUT MY VEHICLE DOES NOT.

Structure › Body
Filed Jul 8, 202090,000 milesSC

COWL PANEL TRIM IS CRUMBLING AND CAUSES A 'BEE HUMMING' NOISE WHEN VEHICLE REACHES 55 MPH OR MORE. VERY ANNOYING AND DROWNS OUT RADIO/MUSIC. WAS TOLD BY DEALER THAT THEY CAN TAPE IT DOWN BUT THE STRIP CRUMBLES WHEN YOU TOUCH IT. ATTEMPTED TO USE A BONDING SUBSTANCE RECOMMENDED BY PART STORE; STILL CRUMBLES WHEN TOUCHED.

Structure › Body
Filed Jul 8, 2020NY

PAINT BUBBLING ON THE EDGE OF THE HOOD

Electrical System
Filed Jul 7, 2020103,970 milesMO

TRANSMISSION SURGES AND SHUTS DOWN.

Seats
Filed Jul 6, 202098,000 milesNC

I WAS DRIVING DOWN A HIGHWAY AND SUDDENLY HEARD A LOUD POP. I THOUGHT SOMEONE HAD SHOT AT MY CAR. MY HEART WAS RACING AND I WAS TERRIFIED. I CONTINUED DRIVING AND REACHED MY HOME. I GOT OUT TO INSPECT MY VEHICLE FOR ANY DAMAGE AND NOTICED THAT THE DRIVER'S SEAT HEADREST HAD POPPED OUT. LUCKILY I AM SHORT SO MY HEAD DOES NOT REACH THE HEADREST. IF I WAS TALL ENOUGH TO REACH THE HEADREST THE IMPACT FROM THE HEADREST POPPING OUT WOULD HAVE LIKELY CAUSED INJURY AND POSSIBLY A VEHICLE ACCIDENT.

Seats
Filed Jul 5, 202073,300 milesTX

THE ACTIVE HEAD REST ON THE DRIVER'S SIDE DEPLOYED WITHOUT ANY CONTACT WHILE THE VEHICLE WAS SITTING IN MY DRIVEWAY. THIS HAS BEEN OFTEN DESCRIBED ALL OVER THE INTERNET, AND INSPECTION SHOWS THAT THE PLASTIC HOLDING THE RETAINING PIN IN PLACE CRACKED AND BROKE. THIS IS ALSO OFTEN DESCRIBED.

Power Train
Filed Jul 4, 202060,000 milesTX

TRANSMISSION HAS BEEN DEGRADING AS I DRIVE. IT STARTED BY DOWNSHIFTING TO 3RD GEAR AND IT GOT STUCK. NOW CONSISTENTLY I CANNOT SHIFT FROM 3RD TO 4TH GEAR WITHOUT HARD SHIFTING AND MAKING A LOUD NOICE WHILE IN AUTOMATIC, IT DOES HELP CHANGING GEARS WHILE USING THE HAND PEDALS AND NOT ACCELERATING AND GOING SLOW TO BE ABLE TO SHIFT TO 4TH GEAR... I'VE TAKEN IT TO THE DEALER WHEN I DO OIL CHANGE BUT THEY WANT TO CHARGE ME TO DIAGNOSE WHICH IS A POWER TRAIN AND EVERY TIME I TAKE IT THEY SAY THERE IS NOT ANYTHING. IT USED TO BEHAVE WHEN COLD BUT NOW EVEN IF ENGINE IS HOT AND DRIVEN IT DOES THE SAME. SOMETIMES EVEN WITH PEDALS THE TRANSMISSION SWITCHES BACK TO 3RD EVEN IF I AM IN 6TH GEAR AND DOES NOT GET PASS 3RD GEAR UNLESS I TURN THE ENGINE OFF AND TURN IT BACK ON. IN ADDITION THE REVERSE DOES NOT WORK IF I DON'T SHIFT RIGHT AWAY ON REVERSE. IF I LEAVE THE ENGINE ON FOR A FEW MINS AND DON'T USE THE REVERSE GEAR IT WON'T LET ME AND GOES TO NEUTRAL AND CAMERA GOES OFF, SO I HAVE TO TURN ENGINE OFF AND THEN I CAN SWITCH TO REVERSE. TRANSMISSION IS HORRIBLE. I CAN'T SWITCH FROM 3RD TO 4TH AND I CAN'T GO REVERSE WITHOUT HAVING TO TURN CAR OFF, WIFE CAN'T DRIVE IT AND DON'T HAVE MONEY TO PAY THE DEALER TO FIX AN ISSUE THAT IS CLEARLY A FAULT AT THE MANUFACTURE. I'VE CALLED DEALERSHIP BUT THEY ONLY ARE INTERESTED ON CHARGING AND MENTIONED THAT THEY MAY CHARGE ME UP TO 5K TO CHANGE MY TRANSMISSION... I WILL FIND AN EXACT DATE, BUT I AM GIVING AN APPROXIMATE DAY, IT WAS WHEN I WAS HEADIN

Power Train
Filed Jul 3, 2020125,000 milesMA

3.6 L LEFT SIDE, CYLINDER NUMBER TWO MISFIRE BAD VALVE GUIDES & VALVE SEAT. CONFIRMED

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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