2014 Jeep Grand Cherokee complaints

VEHICLE SHUDDERS WHEN ACCELERATING, MAINLY LOW SPEEDS. JEEP DEALERSHIP INVESTIGATED AND STATED TRANSFER CASE NEEDS REPLACED.

TO WHOM IT MAY CONCERN: I AM A SRT OWNER WHO LOVES HIS TRUCK, BUT NOT HAPPY WITH THE DESIGN OF THE 6.4 HEMI ENGINE. AS ONE OF THE HIGHEST COSTING JEEPS IN YOUR LINE UP I WOULD ASSUME I WOULD HAVE NO PROBLEMS WITH IT AFTER 77,000 MILES. UNFORTUNATELY, MY ENGINE HAD LIFTER FAILURE WHICH DESTROYED MY ENGINE. THIS HAPPENED ON THE THROGGS NECK BRIDGE WHILE I WAS DRIVING WITH MY FAMILY. UPON FURTHER RESEARCH I'VE FOUND HUNDREDS OF OTHER SRT OWNERS SUFFERED THE SAME PROBLEM INCURRING THOUSANDS OF DOLLARS IF THEY DIDN'T BLOW THEIR ENGINE FROM THE FLAW OF THE DESIGN OF THE ENGINE. AT THIS POINT HOW IS THERE NOT A RECALL? DOES IT TAKE A CLASS ACTION LAWSUIT BECAUSE THIS IS UNHEARD OFF. COMPLETELY DISAPPOINTED AND WOULD NEVER BUY ANOTHER JEEP LET ALONE RECOMMEND BUYING ANYTHING FROM JEEP CHRYSLER FIAT. SINCERELY, [XXX] 2014 JEEP SRT OWNER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY VEHICLE WAS PARKED IN GARAGE OVERNIGHT. WHEN I GOT INTO MY VEHICLE I NOTICED THE DRIVER SIDE HEADREST WAS HANGING DOWN. I TOOK A LOOK AND NOTICED TWO PLASTIC PIECES WERE BROKEN. I DID A QUICK SEARCH TO SEE IF ANYONE ELSE HAD THE SAME ISSUE AND FOUND THAT EVERY GRAND CHEROKEE FORUM PEOPLE WERE HAVING THE SAME ISSUE. THE VEHICLE WAS STATIONARY AND HAS NOT BEEN IN A COLLISION, ADDITIONALLY I HAVEN'T ADJUSTED MY HEADREST IN YEARS. IT SEEMS THAT THE PIECES ARE FAILING ON THE ACTIVE HEADREST.

DRIVING SUV (NO PASSENGERS) STRAIGHT ON CITY STREET & FRONT PASSENGER SEAT HEAD REST ACTIVATED. NO CONTACT WITH ANY OBJECT.

VEHICLE WAS IN MOTION. I WAS DRIVING ON A CITY STREET WHEN MY PASSENGER HEADREST POPPED OUT OF PLACE. UNKNOWN. I HAD NO COLLISION OR WAS NO BUMPY ROAD CONDITIONS. THE PLASTIC PART HOLDING THE HEADREST TOGETHER LOOKS TO BE BROKEN. IM AFRAID MY DRIVER SIDE HEADREST MIGHT POP OPEN WHEN DRIVING ON THE HIGHWAY AND HIT ME AND CAUSE A COLLISION.

FRONT PASSENGER SEAT HEADREST POPPED OPEN, INEXPLICABLY. IT CANNOT BE MOVED BACK INTO POSITION. THIS COULD HAVE CAUSED INJURY IF SOMEONE HAD BEEN SITTING IN THAT SEAT AT THE TIME OF MALFUNCTION. THE SEAT MALFUNCTIONED WHILE DRIVING NORTH ON INTERSTATE 55, NORTH OF BLOOMINGTON, ILLINOIS.

WE WERE DRIVING DOWN THE ROAD AND THE CAR WENT INTO NEUTRAL. WE WERE STUCK ON THE MIDDLE OF THE ROAD WHILE WE TRIED TO GET IT TO GO BACK INTO DRIVE. IF THIS WOULD HAVE HAPPENED WHEN WE WERE TURNING OUT IN FRONT OF A CAR OR ON A BRIDGE IT WOULD HAVE BEEN REALLY BAD AND MORE THAN LIKELY CAUSED A BAD WRECK. EVERYWHERE I READ SAYS THESE CARS A NOW FOR THE SHIFTER PROBLEM BUT DOESN'T APPEAR TO HAVE A RECALL FOR MY EXACT VIN. WE HAD TO STOP DRIVING THE CAR BECAUSE WE ARE SCARED IT IS GOING TO GET US IN A WRECK. THE JEEP DEALER NEAR US SAID THAT WE NEED A NEW ELECTRONIC SHIFTER. IT IS ON BACK ORDER UNTIL EARLY FEBRUARY. WHAT CAN WE DO TO GET THIS REPLACED FREE OF CHARGE BECAUSE THIS IS A MAJOR SAFETY ISSUE AND COULD CAUSE HORRIBLE WRECKS. WE WERE DRIVING DOWN THE ROAD GETTING READY TO TURN ONTO AND I70 ON RAMP WHEN THE CAR JUST WENT TO NEUTRAL AND STOPPED. THE CAR WAS STATIONARY FOR MAYBE A COUPLE OF MINUTES WHILE WE TRIED TO GET IT BACK IN GEAR AND DRIVE STRAIGHT HOME. WE GOT LUCKY WE DID T GET HIT BY A SEMI TRUCK BECAUSE IT IS A VERY BUSY AREA BECAUSE THERE ARE 2 TRUCK STOPS THAT DRIVE THROUGH THERE.

SEVERAL TIMES I HAVE PUT MY VEHICLE IN PARK AND IT HAS STARTED ROLLING BACK. ONCE IT WAS IN PARK, THE DRIVER EXITED THE VEHICLE, AND AFTER A MINUTE THE VEHICLE BEGAN ROLLING. YES IT WAS IN PARK AS INDICATED ON THE DASHBOARD. I HADN'T PUT THE PARKING BREAK ON AS I HAD JUST STOPPED THE VEHICLE AND WASN'T PLANNING ON STAYING PARKED. WE WERE IN MY DRIVEWAY WITH A VERY SLIGHT INCLINE. ALL TIMES (4 SO FAR) I HAD TO PUT MY FOOT ON THE BREAK TO STOP THE VEHICLE. ONCE MY DAUGHTER WAS IN THE CAR AND JUMPED OVER TO SAVE HER LIFE BY PUTTING HER FOOT ON THE BREAK AS IT WOULD'VE WENT OVER THE SIDE OF A HILL. WITH A QUICK SEARCH IT APPEARS SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME WITH BRAND NEW 2014 JEEP GRAND CHEROKEE

VEHICLE WENT INTO NEUTRAL? LOSS OF POWER AND THEN REENGAGED AGAIN. TRANSMISSION WAS LOOKED AT HAD CODE 716. UPON FURTHER INVESTIGATION THE CLUTCHES WERE WORN SO THE TRANSMISSION HAD TO BE REBUILT. NOW IT IS EXPERIENCING ELECTRICAL ISSUES CAUSING THE VEHICLE NOT TO OPERATE.

I BOUGHT THIS JEEP ON THE 31ST OF DECEMBER. ONLY 10 DAYS INTO HAVING IT THE OIL STARTED LEAKING. I TOOK IT TO A REPAIR SHOP AND HE ADVISED ME THAT IT WAS LEAKING FROM THE OIL FILTER AND HOUSING ALONG WITH THE OIL COOLER. HE ADVISED ME THAT THIS IS A ONGOING ISSUE WITH THESE JEEPS. THIS WOULD NOT BE A EASY FIX AS THE INTAKE MANIFOLD ALONG WITH THE HEATER HOSES, FILTER HOUSING/OIL COOLER ASSEMBLY WOULD ALL HAVE TO BE REMOVED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GRAND JUNCTION CHRYSLER DODGE JEEP RAM (2578 US-6 &, HWY 50, GRAND JUNCTION, CO 81501) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT REQUESTED A LOANER VEHICLE AND WAS INFORMED THAT HE HAD TO PAY A FEE DIRECTLY FOR THE REMAINING TIME AND ATTEMPT TO GET REIMBURSED FROM THE RECALL CENTER. THE CONTACT STATED THAT HE WAS NOT PLEASED WITH WHAT THE DEALER INFORMED HIM ABOUT THE LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SEAT BELT NOT RETRACTING ON BOTH THE DRIVER'S SIDE AND PASSENGER'S SIDE.

I VEHICLE WAS PARKED AND I WAS LOADING MY BOAT ON THE TRAILER AND WHEN I GOT IN THE CAR REALIZED THEY HAD POPPED WHILE IT WAS PARKED. IT IS NOT COMFORTABLE RIDING WITH HEADRESTS POPPED AND WE ARE CONCERNED FOR OUR SAFETY IF WE WERE TO BE IN AN ACCIDENT.

SEAT BELT STOPPED RETRACTING, UPON INSPECTION OF THE ISSUE I WAS ABLE TO IDENTIFY TWO CRACKS IN THE PLASTIC GUIDE THE BELT RUNS THRU. THIS RESULTS IN THE GUIDE PINCHING THE BELT AND THUS KEEPING IT FROM RETRACTING. THIS RESULTS IN THE BELT BEING LOOSE WHEN WEARING AND POTENTIALLY SIGNIFICANT INJURY IN THE EVENT OF A CRASH.

DRIVER'S SIDE HEADREST TRIM VISIBLY DETACHED FROM BACKSIDE. NOTICED WHILE PARKED IN DRIVEWAY. FIRST, NOTICED TETHER HANGING OUT FROM THE TOP. THEN, WITH A FLASHLIGHT, I LOOKED INTO THE INSIDE AND SEE WHAT LOOKS LIKE PLASTIC BRACKETS BROKEN FROM THE METAL ANCHOR POINT ON TOP. I ASKED MY WIFE (HER VEHICLE) IF SHE WAS IN ANY ACCIDENT AND SHE SAID NO. DOING RESEARCH ONLINE, I FOUND THAT THIS ACTIVE HEAD REST (AHR) TRIM IS SUPPOSED TO COMPRESS A SPRING AND CLIP ONTO METAL ANCHOR. BUT THIS PLASTIC IS SHEARED OFF. OTHERS HAVE HAD THIS PROBLEM AND THERE IS A CLASS ACTION LAWSUIT COMMENCING FOR THIS ISSUE. MY WIFE NOW CANNOT SAFELY DRIVE HER VEHICLE DUE TO HEADREST SPONTANEOUS FAILURE. HOW IS SHE SUPPOSED TO USE HER VEHICLE?

LIFTERS EXTREMELY NOISY. LOSS OF POWER. DEALER STATES THEY ARE FINE. WERE REPLACED ONCE UNDER WARRANTY, 2 YEARS LATER SAME PROBLEM. DEALER TOLD ME TO REPLACE THE ENGINE.

SINCE I PURCHASED MY JEEP IN 2014, I HAVE AN ONGOING PROBLEM WITH THE HEADLIGHTS. IT'S VERY DIFFICULT TO DRIVE AT NIGHT, AS THE HEADLIGHTS, EVEN ON BRIGHT ARE NOT BRIGHT ENOUGH TO DRIVE. I MUST USE MY BRIGHT LIGHTS THE ENTIRE TIME WHEN I HAVE TO DRIVE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE AND I HAVE MENTIONED IT TO THE DEALER WHENEVER I HAVE TO TAKE MY CAR IN. I'VE READ SEVERAL OTHER COMPLAINTS ABOUT THIS VERY SAME PROBLEM. I WAS CONSIDERING PURCHASING ANOTHER JEEP, BUT I'M AFRAID THIS PROBLEM WILL ON ANY OTHER ONE I MAY BUY. IF I AM INVOLVED IN AN ACCIDENT, I WANT TO BE ON RECORD ABOUT THIS VERY SERIOUS ISSUE.

I LEFT MY PLACE OF WORK AND WHEN I WENT TO USE MY BRAKES THEY DIDN'T FULLY WORK. I BARELY GOT STOPPED IN TIME TO AVOID ONCOMING TRAFFIC. THE SPUTTERED AS I PRESSED THE BRAKE DOWN. I GOT IT LOOKED AT AND THEY CHANGED THE BRAKE BOOSTER. ALL WAS WELL AFTER THAT. THE PICTURE ATTACHED IS WAS I BOUGHT TO FIX MY CAR.

I HAVE BEEN GOING DOWN THE ROAD 3 DIFFERENT TIMES AT A NORMAL SPEED 55 AND IT DOWN SHIFTS TO A LOWER GEAR ON ITS OWN.THE ONLY WAY I CAN GET IT OUT IS TO MAKE A COMPLETE STOP AND PUT IT IN NEUTRAL OR CUT THE VEHICLE OFF AND RESTART. I HAVE PUT VERY FEW MILES ON THIS JEEP SINCE I PURCHASED IT. THIS HAPPENED THE LAST TIME I DROVE IT AND ALMOST CAUSED AN ACCIDENT. THIS HAPPENS JUST GOING DOWN THE MAIN ROADS AND I AM GETTING AFRAID TO DRIVE IT. I HAVE NOT DROVE IT AGIAN BECAUSE I AM AFRAID OF CAUSING AN ACCIDENT.

OIL FILTER AND COOLER HOUSING LEAKING. CAR HAS LESS THAN 60,000 MILES AND IN 6 YEARS OLD. THIS IS A COMMON PROBLEM WITH THE 3.6L ENGINE IN THESE CARS AND CAN LEAD TO A FIRE OR LOSS OF ENGINE OIL RESULTING IN ENGINE FAILURE WITHOUT WARNING. THIS IS NOT CAUSED BY ANY MOTION OF THE VEHICLE BUT JUST BY THE HEAT OF THE ENGINE WARPING THE PLASTIC PART AND CAUSING THE SEALS TO LEAK.

WHEN I WENT TO THE GAS STATION ON RT. 130 IN BURLINGTON, THE ATTENDANT TOLD ME MY GAS CAP WAS BROKEN. I DIDN'T QUITE UNDERSTAND AND THOUGHT HE MEANT THE GAS DOOR SINCE IT IS SOMETIMES HARD TO GET OPEN. I CHECK THIS MORNING TO SEE WHAT HE MEANT AND MY GAS CAP WAS LAYING IN THE BEHIND THE GAS DOOR. I HAVE A CAPLESS SYSTEM. NO NEED TO TWIST. I DON'T KNOW HOW IT BROKE. I CAN ONLY SAY THE ATTENDANCE TOLD ME IT WAS BROKEN BEFORE HE FILLED UP MY TANK.

PENTASTAR 3.6L REAR MAIN SEAL LEAK

EL VEHCULO ESTABA EN MARCHA Y ENCENDI EL CHECK ENGINE Y SE PUSO EN NEUTRAL SOLO Y NO CORRA HACIA ALANTE,LUEGO TAMBIN ENCENDIERON MS LUCES DE TABLERO Y UN CARTEL QUE DICE SERVICE SHIFTER.ESTO PASO EN UN SEMFORO DE UNA CALLE SECUNDARIA *DT*JB

I WAS COMING TO STOP AT A STOP SIGN AND HEARD A LOUD POP AND THE TRUCK JERKED FORWARD. THE TRUCK WAS SLOW GOING INTO FIRST GEAR AND WOULD NOT GO INTO REVERSE. TRUCK HAS 86,000 MIKES ON IT AND HAPPENED OUT OF THE BLUE. IT APPEARS THAT THERE ARE ISSUES WITH TRANSMISSIONS FOR JEEPS AS THE MANUFACTURER HAS THEM ON BACK ORDER.

DRIVER SIDE AND PASSENGER SEATBELTS FAIL TO RETRACT. THE PLASTIC GUIDE ON THE B-PILLAR MOUNTED D-RING IS CRACKING ON DRIVER SIDE AND IS CRACKED ON THE PASSENGER SIDE.

IN THIS CASE, THE VEHICLE WAS STATIONARY OR STARTING TO MOVE IN REVERSE TO HOOK A TRAILER. AS I LIGHTLY PUT MY HAND ON THE PASSENGER FRONT HEADREST, IT SPRUNG FORWARD. THERE WAS NOT A COLLISION AT THE TIME OF THE EVENT AND NO ONE CURRENTLY SITTING IN THE SEAT, ALTHOUGH, A PERSON WAS SITTING THERE JUST A FEW MINUTES BEFORE THIS HAPPENED. UPON FURTHER INSPECTION, I SEE THE PLASTIC OF THE INSIDE OF THE HEADREST THAT HOLD A ROD TO KEEP IT ATTACHED HAD BROKEN APART. THIS SHOULD ONLY HAPPEN DURING AN ACCIDENT.

MY 2014 JEEP GRAND CHEROKEE OVERLAND RANDOMLY HAD THE DRIVER HEADREST POP OUT OF PLACE AND HIT ME IN THE BACK OF THE HEAD WHILE I WAS PARKED IN MY DRIVEWAY.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JEFF D'AMBROSIO DODGE CHRYSLER JEEP DOWNINGTOWN (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335; (610) 269-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE EGR COOLER WAS REPLACED FIVE TIMES HOWEVER, THERE WAS A FRACTURE WHICH ALLOWED GASOLINE TO ENTER THE ENGINE, CAUSING THE ENGINE TO FAIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED EGR COOLER IS STILL NOT AVAILABLE.*JB

ON 12/23/2020 AT 6:00AM I WAS DRIVING ON LONG POINT ROAD WHEN THE VEHICLE COMPLETELY SHUTDOWN - ALL ELECTRICAL, ENGINE, LIGHTS, BREAKS, ETC. I WAS DRIVING AT APPROX. 30MPH HEADING TOWARDS A ROUND-ABOUT WHEN EVERYTHING SHUTDOWN. THE LOSS OF POWER RESULTED IN NOT BEING ABLE TO SLOW DOWN. LUCKILY THERE WEREN'T ANY CARS IN THE ROUND-ABOUT WHEN I ENTERED. HOWEVER, IT WAS A RATHER TIGHT ROUND-ABOUT AND WAS NOT ABLE TO MAKE THE TURN AND I WENT OVER THE CURB AND DROVE STRAIGHT THROUGH THE MIDDLE OF THE ROUND-ABOUT.. THE CAR RESTARTED AFTER ABOUT 3 SECONDS AND THE CHECK ENGINE LIGHT CAME ON. ONCE THE CAR RESTARTED, ACCELERATION WAS EXTREMELY LIMITED. I CONTINUED TO PROCEEDED DOWN LONG POINT ROAD UNTIL I COULD PULL OFF. ABOUT 1-2 MINUTES AFTER THE FIRST POWER FAILURE, ANOTHER POWER FAILURE/COMPLETE SHUT DOWN OCCURRED. THE SECOND POWER SHUTDOWN LASTED ABOUT 5-7 SECONDS AND TURNED BACK ON. I IMMEDIATELY PULLED OFF AND SHUT THE CAR OFF AND LET IT SIT FOR SEVERAL MINUTES. WHEN I RESTARTED IT, THE CHECK ENGINE LIGHT WAS ON, BUT WENT OFF AFTER SEVERAL HOURS. IT'S WORTH NOTING, I JUST RECEIVED THE ECODEISEL SOFTWARE UPDATED (I THINK V7). THIS UPDATE WAS PERFORMED ON 12/21/20

THE PASSENGER SEAT HEAD RESTRAINT DEPLOYED AND WAS NOT INVOLVED IN AN ACCIDENT AND WAS STATIONARY WHEN IT DEPLOYED.

OUR JEEP'S SHIFTER OCCASIONALLY REFUSES TO GO INTO "PARK" AFTER COMING TO A COMPLETE STOP AND WILL NOT GO INTO PARK EVEN AFTER OPENING THE DRIVER DOOR WHICH IS SUPPOSED TO AUTOMATICALLY HAPPEN BASED ON THE FIX IN SAFETY RECALL S27/NHTSA 16V-240. THE JEEP DEALERSHIP TOLD ME THERE IS A SHORT IN THE SHIFTER BUT THE REPAIR WOULDN'T BE COVERED BECAUSE THE SAFETY RECALL WAS ONLY FOR A "SOFTWARE" ISSUE NOT A "MECHANICAL" ISSUE WITH THE SHIFTER. EITHER WAY, IT IS A SAFETY HAZARD THAT WE CAN NOT SAFELY PARK OUR VEHICLE AND WE ARE EXPERIENCING SOMETHING THAT SHOULD HAVE BEEN FIXED IN THE MENTIONED SAFETY RECALL, BUT WASN'T.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 35-45 MPH MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CABRAL CHRYSLER JEEP DODGE RAM FIAT (1145 W YOSEMITE AVE, MANTECA, CA 95337, (209) 647-3195) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TONE WHEEL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 98,987.

I NOT ONLY DID I HAVE PROBLEM WITH THE SEAT BELT. I HAVE A PROBLEM WITH MY DASH BOARD THE IS A RECALL AND THAT HAS BEEN SINCE 02/2020 AND IT STILL HASN'T BEEN REPLACE. NOT ONLY THAT I HAD TO REPLACE BRAKES ROTOR CALIPER ON ALL FOUR TIRES WHEN I BROUGHT THE CAR IT HAD 23,599 MILES AND WHEN I REPLACE THEM THE MILES 31,00 MILES. I WAS WORKING THEM BUT SOCIAL SECURITY TOLD ME I COULDN'T WORK AND GET BENIFITS. SO I HAD TO QUIT THE JOB. HOW I AM I SUPPOSE TO PAY $728.11 CAR PAYMENT AND INSURANCE. AND PAY FOR REPAIRS TO. I GOT THE CAR 08/31/2018

PASSENGER SIDE SEAT BELT WON'T RETRACT. DEALERSHIP SAYS A PLASTIC PART IN THE RETRACTING SYSTEM IS BROKEN. WHY WOULD YOU USE PLASTIC ON A SAFETY RESTRAINT SYSTEM?

JEEP ALTERNATOR FAILURE, MATCHES DESCRIPTION IN ALTERNATOR IMPORTANT SAFETY RECALL P60 / NHTSA 14V-634 AND MATCHES DATES FOR VEHICLE RECALL IN NEW SAFETY RECALL ADVANCED COMMUNICATION ' T3607112017 FOR JEEPS PRIOR TO JULY 2014, MY BUILD DATE AUG 2013. WHILE DRIVING JEEP, BATTERY WARNING LIGHT, THEN JEEP ENGINE DIED WHILE DRIVING, SEVERAL ALERT LIGHTS FLASHED AND VEHICLE ELECTRICALLY DIED, DOORS LOCKED, WINDOWS LOCKED, NO START. WOULD NOT ACCEPT AAA JUMP. DEALER SAYS SAFETY RECALLS NOT APPLICABLE TO MY VEHICLE - YET ALT TYPE (BJA) IS DESCRIBED IN YOUR SAFETY RECALL, DESCRIPTION OF WHAT HAPPENS MATCHES, AND VEHICLE QUIT OPERATING WHILE IN MOTION.

VEHICLE WAS STATIONARY WHEN I NOTICED THE ACTIVE HEAD RESTRAINT WAS DEPLOYED. WHEN I INSPECTED IT I NOTICED A CLIP THAT HOLDS A METAL PIN THAT KEEPS THE HEAD REST IN PLACE WAS BROKEN. THERE IS NO WAY TO RESET IT BECAUSE OF THAT. I BELIEVE THE CLIP BROKE BECAUSE ITS TO THIN AND UNDER ALL THAT PRESSURE TRYING TO KEEP THE HEAD REST IN PLACE, IT GIVES OUT AND BREAKS.

UNEXPECTED SHIFT TO NEUTRAL WHILE ACCELERATING

I WAS ON I-95N AT APPROXIMATELY 65MPH IN NORTH CAROLINA ON 11/26/2021 WHEN MY WIFE AND I HEARD A LOUD MECHANICAL CRASH SOUND. MY WIFE WAS SITTING IN THE PASSENGER SEAT AND HAD BEEN HIT IN THE HEAD BY THE HEADREST THAT HAD EJECTED RANDOMLY. THERE WAS ABSOLUTELY NO REASON WHY THE HEADREST SHOULD HAVE DEPLOYED.

PASSENGER SIDE SEATBELT STOPPED RETRACTING AND ALSO WILL NO LONGER RELAX AT THE LAP. TOOK INTO JEEP DEALERSHIP IN BAKERSFIELD, CA. I WAS TOLD THE COST WOULD BE $500, I TOLD THE SERVICE DEPT TO ORDER AND I WAS SNAPPED AT... I WAS TOLD THEY COULD ORDER SAID PART BUT SHE, THE TECH DIDN'T KNOW WHEN IT WOULD ARRIVE, DUE TO COVID-19. SHE APPEARED TO NOT WANT TO ORDER, SO I SAID I WOULD GET IT FIXED ELSEWHERE. I HAVE MOVED TO UTAH AND HAVE NOT YET TAKEN IT IN. NOW THAT MY DRIVER'S SIDE IS JUST STARTING TO ACT LIKE THE OTHER SIDE, I WILL BE TAKING IT SOMEWHERE QUICKLY.

I WAS INVOLVED IN A INTERSECTION COLLISION WHERE ANOTHER VEHICLE DIDN'T STOP AND DROVE IN FRONT OF MY 2014 JEEP GRAND CHEROKEE. I COLLIDED WITH THE DRIVERS DOOR TO THE REAR OF THE VEHICLE AT A 20 MPH SPEED. THE OTHER VEHICLES AIR BAGS DEPLOYED. MY JEEP SUSTAINED FRONT DAMAGE A CRACKED HOOD, GRILL, FROM BUMPER TORN OFF I BROKE MY RIGHT FOOT. MY AIR BAGS DIDN'T DEPLOY ON THE IMPACT AND I DIDN'T FEEL OR SEE A SENSOR EMERGENCY BRAKING

ACTIVE HEADREST DEPLOYED WITHOUT CAUSE. CAR WAS MOVING AT HIGHWAY SPEED AND NO CONTACT WAS MADE WITH ANY OTHER VEHICLE AND NOT WHILE TURNING.

SERVICE FOUR WHEEL DRIVE SYSTEM COMES UP ON MY DASH AND THEN THE TRACTION LIGHT COMES UP ON MY DASH AND WON'T GO OUT. WHEN MAKING A LEFT TURN OR RIGHT SOMETIMES THE VEHICLE PULLS. ALSO WHEN ACCELERATING AND DECELERATING THE REAR DIFFERENTIAL MAKES A HUMMING NOISE.

APPROXIMATELY THREE WEEKS AGO I NOTICED OIL DRIPS WHERE THE CAR WAS PARKED. THE CAR HAD 49,740 MILES AND WAS ALMOST DUE FOR A 5,000 MILE OIL CHANGE. I TOOK IT EARLY AND ASKED THE MECHANIC TO CHECK ON THE LEAKS. HE FOUND THERE WAS OIL ALL OVER THE UNDERSIDE OF THE CAR AND ESPECIALLY AROUND THE OIL PAN, ALTHOUGH NO APPARENT SOURCE OF THE LEAK COULD BE SEEN, THE OIL PAN GASKET/SEAL WAS REPLACED. THAT DID NOT HELP THE PROBLEM, THE NEXT DAY THERE WAS A LARGER PUDDLE OF OIL UNDER THE CAR. APPARENTLY, THE OIL FILTER HOUSING ON THIS CAR IS CRACKED, LEADING TO AN OIL LEAK ON TOP OF THE ENGINE AND POOLING THAT RUNS DOWN THE BACK OF THE ENGINE. OCCASIONALLY BURNING OIL CAN BE SMELLED, CREATING A POSSIBLE FIRE HAZARD ISSUE TO THE PASSENGERS. IT WOULD SEEM THAT THIS IS A KNOWN PROBLEM - NHTSA HAS RECORDED A NUMBER OF COMPLAINTS FROM USERS (E.G., 11244788,11230350, 11193883, ETC.). FCA ISSUED AN EARLY SERVICE BULLETIN: SB-10058301-5939. SEARCHING ONLINE SHOWS LITERALLY HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE. THIS IS AN EXPENSIVE REPAIR THAT SHOULD NEVER HAVE BEEN NECESSARY. THE REPLACEMENT PART NUMBER IS NOW ON ITS SIXTH REVISION (CURRENTLY ADAPTER-ENGINE OIL FILTER - MOPAR 68105583AF). IT SEEMS LIKE THERE SHOULD HAVE BEEN A RECALL FOR THIS ISSUE LONG AGO.

MY 2014 JEEP GRAND CHEROKEE WAS LESS THAN 6 YEARS OLD AND WITH 50,000 MILES ON IT IN JULY OF 2020... THE DRIVER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS IN THE DRIVER SEAT TALKING TO MY SON WHO WAS IN THE FRONT PASSENGER SEAT, AND WE WERE WAITING FOR SOMEONE. MY HEAD WAS SUDDENLY SNAPPED FORWARD AT THE SAME TIME A LOUD BANG OCCURRED. I WAS SHOCKED BY THE INCIDENT AND REALIZED HOW LUCKY I WAS THAT I HAD NOT BEEN DRIVING, AS THIS SURELY COULD HAVE CAUSED A SERIOUS ACCIDENT. AT THAT POINT, THE CAR WAS VIRTUALLY UNDRIVEABLE AS IT PUSHED MY HEAD SO FAR FORWARD. I WAS SHOCKED WHEN I CALLED THE DEALER TO HEAR THAT THERE WAS NO RECALL ON THIS DEFECTIVE SITUATION. I THEN REALIZED MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM, AND YET CHRYSLER HAS DONE NOTHING TO RECALL THIS. I THINK THIS IS A SERIOUS SAFETY ISSUE, MADE WORSE BY THE FACT THAT THEY OBVIOUSLY KNOW THIS AND STILL ARE NOT DOING ANYTHING TO REMEDY IT.

I WAS DRIVING ON HIGHWAY 26 WEST BOUND IN OREGON JUST OUTSIDE OF PORTLAND. MY CAR HAS ECODIESEL ENGINE IN IT. I USUALLY BUY GAS WHEN IT IS ABOUT A QUARTER TANK OF FUEL. I HAD ABOUT QUARTER TANK OF FUEL AND ABOUT 150 MILES RANGE LEFT. I WAS ON THE LEFT LANE AND TRAVELING AT ABOUT 60 MPH. ALL THE SUDDEN MY ENGINE STOPPED INSTANTLY ON THE LEFT LANE OF HIGHWAY 26. ALL THE CARS BEHIND ME HIT THE BRAKES NOT TO REAR END ME. MY CAR'S ENGINE STOPPED AND SLOWED DOWN SO QUICKLY. IT WAS SCARY. I TRIED TO PULL OVER TO THE RIGHT SIDE OF THE HIGHWAY. ONCE THE CAR WAS PARKED, IT SAID THAT BATTERY SAVING MODE. IT WOULD CRANK UP BUT NOT START THE ENGINE. I CALLED A MOBILE MECHANIC OVER. HE CHECKED THE BATTERY AND ALTERNATOR AND SAID THE BATTERY IS STRONG AND NO BLOWN FUSES WHATSOEVER. HE THEN WENT UNDER THE CAR AND LISTEN THE FUEL PUMP AND SAID THAT IT SOUNDS VERY BAD.HE HAD BELIEFS THAT I HAD PROBLEMS WITH MY FUEL SYSTEM, MAYBE A BROKEN FUEL PUMP. HE READ THE CODES OUT OF CAR COMPUTER AND THEY ALL WERE RELATED TO THE FUEL SYSTEMS. I STARTED DOING SOME ONLINE RESEARCH AND FOUND OUT THAT JEEP GRAND CHEROKEES HAS A FAULTY DESIGN OF FUEL TANKS AND IF THE FUEL GOES BELOW THE QUARTER TANK LEVEL. THEN PUMP DOES NOT WORK PROPERLY. UPON READING THIS, I CALLED A FRIEND WHO BROUGHT ME 5 GALLONS OF DIESEL AND WE PUT THE DIESEL INSIDE THE TANK AND THE CAR STARTED IMMEDIATELY. I DROVE IT TO A NEAR BY GAS STATION AND FILED UP THE TANK FULL. I THINK THIS CAR HAS SOME SORT OF FAULTY DESIGN OF FUEL PUMP. IT WI

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER'S SEAT BELTS FAILED TO RETRACT. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE CONTACT LEANED FORWARD AND HEARD A CRACK. THE SEAT BELT BECAME LOOSENED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE SEAT RETRACTOR FAILED AND WAS TO CONTACT A CHRYSLER DEALER. THE CONTACT CALLED KOLOSSO CHRYSLER JEEP DODGE RAM (2701 W COLLEGE AVE, APPLETON, WI 54914), AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART NEEDED FOR THE REPAIR WAS DISCONTINUED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. THE VIN WAS NOT AVAILABLE. *DT*JB

VEHICLE WAS IN MOTION ON A HIGHWAY WHEN "SERVICE SHIFTER" WARNING CAME ON. LIGHTS ON SHIFTER GO ON AND OFF RANDOMLY WHILE PARKED AND IN MOTION ON HIGHWAYS, CITY STREETS. SHIFTER GETS STUCK BETWEEN GEARS, SHIFTER LIGHT READING GEAR READS DIFFERENTLY THAN DASH PANEL GEAR, EX. SHIFTER IS PUT IN DRIVE (D) AND DASHBOARD READS NEUTRAL (N). THERE ARE DELAYS IN SHIFTING BETWEEN GEARS AND BEEPING SOUND COMES ON. WHEN PUTTING VEHICLE INTO PARK AND IT WILL NOT READ IT, CREATING A STALL IN THE PROCESS, AND HAVING TO MOVE SHIFTER IN DIFFERENT GEARS BEFORE IT WILL START TO READ GEARS AGAIN. VEHICLE HAS THRUSTED FORWARD AFTER PUTTING INTO PARK WHILE A BEEPING NOISE IS GOING OFF. SHIFTER HAS NOT WANTED TO GO INTO PARK, OR REVERSE AND INSTEAD GOES INTO NEUTRAL. WHEN SHIFTER HAS BEEN PUT INTO PARK THE ENGINE HAS MADE AN ACCELERATION NOISE. SHIFTER HAS BEEN ERRATIC AND NON-CONSISTENT, CREATING FEARFUL AND UNSAFE OPERATING ISSUES.

THE DRIVERS SIDE SEAT BELT DOES NOT RETRACT WHEN RELEASED, CAUSING IT TO BE VERY LOOSE WHEN BUCKLING UP. NOTE: ESTIMATE OF WHEN THIS HAPPENED IS A GUESS. IT WAS PROBABLY HAPPENING FOR A WHILE ONLY SLIGHTLY AND I DIDN'T PAY A LOT OF ATTENTION TO IT. BUT NOW IT HARDLY RETRACTS AT ALL.

LEATHER DASHBOARD IS COMING LOOSE AND CURLING OFF DASH,IMPEDING DEFROSTER

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THERE WAS NO VEHICLE NEARBY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.