2012 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. ROCKLAND CHRYSLER DODGE JEEP RAM LOCATED AT (60 NY-304, NANUET, NY 10954) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE ENGINE WILL OCCASIONALLY CRANK AND CRANK BUT NOT TURN OVER. IT WILL EVEN CONTINUE TO CRANK EVEN AFTER LETTING GO OF THE START BUTTON. MULTIPLE ATTEMPTS TO START CAR ARE NOT SUCCESSFUL. ON SEVERAL OCCASIONS IT WILL START THE NEXT DAY , HOWEVER THIS MEANS WE CAN NOT DRIVE THE VEHICLE DUE TO THIS PROBLEM. CAN'T AFFORD TO DRIVE SOMEWHERE AND HAVE TO GET A RIDE BACK HOME, WHICH I HAVE ALREADY DONE SEVERAL TIMES. THE JEEP DEALER FIXED THIS PROBLEM ON JAN 11, 2020, AND ON INVOICE THEY STATED ' THE AUTHORIZED REPAIR OF FUEL PUMP RELAY WIRING KIT IS COMPLETED AND NOW STARTING AS IT SHOULD'. THEY INFORMED ME THAT THEY DID NOT HAVE THE RECALL PART AS MANUFACTURER HAS NOT YET SUPPLIED IT, SO THE DEALER RECOMMENDED A 'FIX AROUND' WHICH I AGREED TO IN THE ABSENCE OF THE RECALL PART. THE PROBLEM PERSISTS SO I RETURNED THE CAR TO THE DEALER TO MAKE SURE THAT THE PROBLEM ISN'T SOMETHING OTHER THAN THE RECALL ITEM.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM INCREASED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM LOCATED AT (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 125,000. * (RECALL RELATED INCIDENT) TS

THERE'S A EECALL FOR THE FUEL PUMP, THAT MAY CAUSE MY JEEP TO STOP ALL OF A SUDDEN WHEN DRIVING IT. THE RECALL HAS YET TO HAVE AN ANSWER AS TO WHEN IT WILL GET FIXED. I DON'T WANT MY CAR TO STALL AS UM DRIVING AND CAUSE AN ACCIDENT, THE SAFETY OF MY CHILDREN IS AT RISK. NEED THIS TO BE FIXED ASAP.

ACCORDING TO YOUR WEBSITE, A SAFETY RECALL IN REGARDS TO THE FUEL PUMP RELAY POSSIBLY FAILING CAUSING A STALL, WAS ISSUED ON NOV. 14, 2019, (RECALL #19V813). IT HAS BEEN OVER 4 MONTHS SINCE THE RECALL WAS ISSUED AND AS OF TODAY 03/20/2020, THE STATUS REMAINS "INCOMPLETE, REMEDY NOT AVAILABLE". I THINK CHRYSLER (FCA US LLC) HAS HAD AMPLE TIME TO REMEDY THIS SITUATION AND HAS FAILED TO DO SO.THE POSSIBILITY THAT MY CAR MAY STALL WHILE DRIVING IS A VERY UNSETTLING FEELING AND IT SEEMS THAT THIS MATTER HAS BEEN PLACED IN A LOW PRIORITY STATUS BY THE MANUFACTURER.

THIS IS MY THIRD TIME EXPERIENCING THIS SYSTEM FAILURE. EACH TIME WHILE DRIVING AND THE VEHICLE IN MOTION, THE TRUCK SHUTS OFF. EACH TIME THIS HAS ALMOST CAUSED AN ACCIDENT AS I WAS TURNING ONTO A STREET. THE FIRST TIME IT SHUT OFF IN THE MIDDLE OF DRIVING WAS AS I EASY SLOWING DOWN TO STOP AT A RED LIGHT AND LOST ALL CONTROLS AS THE VEHICLE DIED. I DID NOT ACCIDENTALLY TOUCH ANYTHING. THIS IS EXTREMELY DANGEROUS AND SOMETHING NEEDS TO BE DONE BOUT IT ASAP. IT TURNS OFF UNWARRANTED WHILE DRIVING. I HAVE TO PUT THE VEHICLE IN PARK AND PRESS THE START BUTTON TO TURN THE VEHICLE BACK ON. I DO NOT KNOW WHAT PART IS CAUSING THIS PROBLEM. IT HAPPENS OUT OF NOWHERE OCCASIONALLY AND NOT EVERYDAY EITHER.

VEHICLE WOULD NOT START. VEHICLE WAS TOWED TO DEALERSHIP AND FUEL PUMP RELAY WAS IDENTIFIED AS THE CAUSE OF THE PROBLEM, RECALL EXISTS AND THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, FUEL PUMP RELAY CAUSED THE BATTERY TO DRAIN ALSO NECESSITATING REPLACEMENT. FCA/MOPAR ONLY AUTHORIZED REIMBURSEMENT OF THE FUEL PUMP RELAY AND NOT FOR THE BATTERY EVEN THOUGH IT WAS DIRECTLY RELATED AND THE DEALERSHIP TECHNICIAN STATED THE SAME. SPOKE WITH MULTIPLE REPS FROM FCA WHO COULD NOT PROVIDE ANY ASSISTANCE. AN OIL CHANGE AND SYSTEMS DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE JUST BEFORE THE FUEL PUMP FAILURE AND NO ISSUES WITH THE BATTERY WERE IDENTIFIED. I WAS TOLD THE BATTERY COULD NOT BE REPLACED BECAUSE I TRIED TO START THE VEHICLE...WHICH SEEMS INCREDULOUS TO ME AS THAT IS WHAT MOST PEOPLE DO WHEN THEY LEAVE FOR WORK. HOW WAS I SUPPOSED TO KNOW THE FUEL PUMP RELAY NEEDED TO BE REPLACED UNLESS I TRIED TO START THE VEHICLE AND IT WOULDN'T TURN OVER?

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

MY ALTERNATOR BURNT UP AND RUINED MY COMPUTER IN MY JEEP AS WELL. I WAS DRIVING MY CAR AND MANY OF THE LIGHTS ON THE DASH BOARD WENT OUT. MY POWER STEERING ALSO WENT OUT. THE ALTERNATOR WAS SO HOT, IT CRUMBLED AND MELTED THE CASING. CHRYSLER WILL NOT ADMIT TO THE ALTERNATOR BEING FAULTY OR NEEDING TO BE REPLACED IN THE RECALL FOR THE VEHICLE, STATING IT WAS NOT ONE OF THE ALTERNATORS AFFECTED.

THE RECALL IS 8 YEARS OLD AND NO REMEDY AS OF YET WITH UNCERTAINTY OF WHEN OR HOW THIS MAY CAUSE MY VEHICLE TO BE HAZARDOUS TO MY LIFE OR OTHER MOTORISTS IS OF GRAVE CONCERN . I CONSIDER THIS RECALL TO BE OF SERIOUS CONCERN FOR MY SAFETY AS WELL AS OTHER MOTORISTS!I FIND IT UNSATISFACTORY AND NEGLIGENT AND UNACCEPTABLE NOT TO HAVE A REMEDY FOR THE RECALL AS OF YET . I DEMAND REMEDY OR COMPENSATION AS MY LEGAL RIGHT .

THE JEEP HAS STALLED SEVERAL TIMES. IT HAS HAPPENED MORE THAN A FEW TIMES. USUALLY HAPPENS WHEN COMING TO A STOP AT LIGHT/STOP SIGN. HOWEVER THE SCARIEST TIME WAS WHEN THE ENGINE UNEXPECTEDLY TURNED OFF WHILE DRIVING ABOUT 45-50 MPH ON STREET. WIFE ABLE TO BRING THE JEEP TO A COMPLETE STOP AND RESTART. TOOK TO DEALERSHIP AND WERE TOLD CHRYSLER IS AWARE OF ISSUE. THERE IS GOING TO BE A RECALL AS SOON THEY HAVE A FIX.

TL* THE CONTACT OWNS A JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE TANNER MOTORS DEALER LOCATED AT 620 W WASHINGTON ST, BRAINERD, MN 56401 AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED VEHICLE FAILED TO START AND WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY CEASED IN THE OPEN POSITION. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS

VEHICLE HAS NO DIAGNOSTIC CODES SHOWING UP BUT HAS STALLED ON US SEVERAL TIMES ALMOST CAUSING ACCIDENT TWICE NOW. ALSO PULSATES AT SPEEDS AROUND 45 AND AGAIN AT 60MPH. SINCE THE LAST STALL IT NOW HAS A VERY ROUGH IDLE. WE HAVE CALLED DEALERSHIP ABOUT RECALL AND THEY STATE YES THERE IS ONE BUT THEY DO NOT HAVE A FIX. ARE WE SUPPOSED TO JUST KEEP DRIVING WITH THESE SAFETY ISSUES ? VEHICLE WILL STALL WHILE AFTER DRIVING COMING TO A STOP AT LIGHT. WE LOSE STEERING ABILITY AND BRAKING. WE ARE USUALLY GOING STRAIGHT AND ON CITY STREET OR COMING OFF FREEWAY

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 75 MPH, THE FORWARD COLLISION SENSOR BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO ST CHARLES CHRYSLER DODGE JEEP RAM DEALER, (1611 E MAIN ST, ST. CHARLES, IL 60174) AND WAS DIAGNOSED THAT THE FORWARD COLLISION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE CONTACT WAS INFORMED THAT THE ISSUE WAS DUE TO NORMAL WEAR AND TEAR. THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

A FAMILY MEMBER IN ANOTHER STATE OWNED AND PAMPERED THIS VEHICLE FOR MANY YEARS, PRIOR TO MY ACQUIRING IT. RECENTLY THE HOSE TO THE POWERING STEERING PUMP BLEW OFF WHILE SHE WAS DRIVING IT (NON HIGHWAY) AND IT WAS TAKEN IN TO BE SERVICED (THROUGH THE DEALERSHIP), WELL AFTER THEIR INITIAL REPAIR, WE WERE TOLD THAT DURING THEIR TEST DRIVE "AFTER" THAT REPAIR, THE HOSE HAD AGAIN BLOWN OFF SO MORE DAYS WERE NEEDED WITH THE VEHICLE TO AGAIN REPAIR THE ISSUE. A FEW DAYS LATER WE WERE CALLED AND TOLD THAT ISSUE HAD BEEN SOLVED AND THAT WE COULD RETRIEVE THE VEHICLE. THAT SAME NIGHT, I, WHILE SITTING IN THE VEHICLE (WITH IT IN IDLE), HEAR A "POP" WHICH TURNS OUT TO BE THE HOSE AGAIN, MIND YOU, EACH TIME THIS HAPPENS, THE PUMP SPEWS POWER STEERING FLUID ALL OVER THE ENGINE, THIS PARTICULAR NIGHT I EVEN FOUND IT ON THE UNDERSIDE OF THE ENGINE ROOF. WELL THE CAR WAS AGAIN SENT BACK TO THE DEALERSHIP THE NEXT DAY, THEY HAD IT APPROXIMATELY 3 DAYS BEFORE AGAIN WE GOT THE CALL THAT THE REPAIRS HAD BEEN COMPLETED, WE WERE TOLD THAT THIS TIME IT WAS DUE TO PROBABLY WHAT WAS A FAULTY POWER STEERING PUMP, WHICH THEY REPLACED. TWO DAYS LATER I TOOK POSSESSION OF THE VEHICLE AS THE ORIGINAL OWNER (FAMILY MEMBER) WAS TOO CONCERNED ABOUT DRIVING IT AGAIN. THANKFULLY MY DRIVE BACK TO MY STATE (2 DAYS LATER) WENT UNEVENTFUL, HOWEVER, 2 DAYS AFTER BEING HOME AND DRIVING IT (NON HIGHWAY), SURE ENOUGH I HEAR THAT FAMILIAR "POP" AND AGAIN THE HOSE HAS BLOWN OFF, POWER STEERING FLUID EVERYWHERE, ALONG WI

THE VEHICLE DOES NOT START AT TIMES, IT ALSO HAS STARTED JUST DYING ON THE ROAD. IN NOVEMBER 2019, WE RECEIVED A RECALL NOTICE ON OUR JEEP OWNER PORTAL. THERE IS A FUEL PUMP RELAY FAILURE. SINCE THEN, WE HAVE REGULARLY CALLED THE DEALERSHIP AND A REMEDY IS STILL NOT AVAILABLE. THIS IS BECOMING A HUGE SAFETY CONCERN FOR OUR FAMILY AS THE VEHICLE IS NOW DYING IN TRAFFIC. WHEN I HAVE MY FOOT ON THE GAS, I CAN FEEL THE VEHICLE IS NOT RECEIVING GAS. SOMETIMES IT DIES ENTIRELY AND OTHER TIMES IT PUTTERS AND JOLTS BACK TO LIFE. THIS HAPPENS SEVERAL TIMES A WEEK. I JUST GOT OFF THE PHONE WITH THE DEALERSHIP AGAIN AND THEY SAID NO REMEDY IS AVAILABLE. I DESCRIBED WHAT IS GOING ON WITH THE VEHICLE AND THEY STATED THAT SOUNDS LIKE THE RECALL CAUSING THE ISSUES. TODAY I WAS ALMOST HIT BY A SEMI TRUCK BECAUSE THE JEEP DIED IN TRAFFIC.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT LOW SPEEDS THE VEHICLE LOST MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WAS AN UNKNOWN DEFECTIVE WIRING HARNESS THAT NEEDED TO BE REPLACED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 148,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

POWER STEERING LINE HAS A SLOW LEAK THAT SEEMS TO BE COMMON AMONG THE JEEP GRAND CHEROKEE, DODGE DURANGO VEHICLES AROUND THE 2011- 2013 YEAR. VEHICLES SEEM TO BE EXPERIENCING THIS ISSUE ANYWHERE FROM 40K TO 100K MILES. SOME PEOPLE HAVE HAD THESE LINES REPLACED AND HAVE STILL HAD A LEAK.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT (280 E WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WOULD NEED TO BE TAKEN APART FOR FURTHER EVALUATION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

THE VEHICLE WAS IN MOTION AND A MESSAGE INDICATING THE PARK ASSIST NEEDED SERVING CAME ON. IN .5 OF A MILE MY DRIVER'S SEAT BELT LIGHT CAME ON, EVEN THOUGH I HAD THE SEAT BELT SECURED. I DROVE ANOTHER .5 OF A MILE AND MANY ADDITIONAL LIGHTS CAME ON IN MY VEHICLE. I PULLED IT OFF THE ROAD AND MY POWER STEERING WENT OUT. THEN THE WINDSHIELD WIPERS CAME ON AND THE CAR STOPPED WORKING. IT WOULD NOT TURN ON AGAIN. THE ALTERNATOR AND BATTERY WERE BOTH REPLACED. THE SAME EXACT THING HAPPENED THE NEXT DAY. MY ALTERNATOR WAS MELTED WHEN THE GARAGE LOOKED AT MY CAR AFTER TOWING THE SECOND TIME.

MY 18 YEAR OLD SON WAS DRIVING HIS 2012 JEEP GRAND CHEROKEE OVERLAND ON A BRIDGE AT NIGHT WHEN IT ALL OF A SUDDEN THE CAR STALLED!!! THE BATTERY LIGHT FLASHED, LOTS OF OTHER LIGHTS FLASHED, THEN ALL POWER SHUT OFF! HE COULD NOT STEER, NO LIGHTS WERE WORKING, NOTHING! THANK GOD HE WAS ABLE TO STOP IN-BETWEEN LANES IN A SMALL AREA WHERE CARS WERE NOT TRAVELING. HE CALLED 911 AND THEY SLOWED TRAFFIC DOWN AND AFTER DIFFICULTY GETTING CAR INTO NEUTRAL, HE WAS TOWED OFF THE ROAD. I IMMEDIATELY CONTACTED CHRYSLER CORP AND LEARNED OF A RECALL OF THE FUEL PUMP RELAY WHICH WHEN DEFECTIVE COULD CAUSE EXACTLY WHAT HAPPENED TO MY SON TO HAPPEN. WE WERE INVITED TO TAKE VEHICLE INTO MIKE STEAD CHRYSLER JEEP IN RICHMOND, CA FOR THEM TO INSTALL A NEW FUEL PUMP RELAY AS INSTRUCTED BY CHRYSLER CORPORATION (FCA). THE DEALERSHIP REFUSED TO INSTALL THE PART, ASKING ME TO PAY A $199 DIAGNOSTIC FEE AND CLAIMING THAT OUR VEHICLE HAD OTHER PROBLEMS THAT HAD TO BE FIXED BEFORE THEY COULD EVEN CHECK THE RECALLED PART. I AM VERY DISSATISFIED AND HORRIFIED THAT THEY NOW WANT TO CHARGE ME $50/DAY STORAGE BECAUSE I REFUSE TO PAY FOR WORK WHEN I WAS PROMISED THAT THEY WOULD REPLACE THE RECALLED PART. WE NEED HELP! I BELIEVE ALL THESE VEHICLES ARE A COMPLETE DANGER AND SADLY, THE NEW PART HASN'T BEEN MANUFACTURED YET. I AM APPALLED THAT SUCH A LARGE CORPORATION KNOWINGLY IS ALLOWING VEHICLES TO OPERATE WHEN SUCH A DANGER IS POSSIBLE. MY SON COULD HAVE BEEN KILLED! I WOULD LIKE FOR THESE VEHICLES TO BE RECALLE

MY 2012 JEEP GRAND CHEROKEE HAS ISSUES STARTING. PUSH TO START ON KEY NO LONGER WORKS. PUSH TO START IN THE CAR TAKES SEVERAL ATTEMPTS. THE ISSUE SEEMS TO BE GETTING WORSE. BATTERIES HAVE BEEN REPLACED IN KEYS. THE ISSUE PERSIST WHEN NOT USING PUSH TO START AND INSERTING KEY AND CRANKING. IT TRIES TO CRANK, ELECTRONICS FLICKER, THEN NOTHING. WHEN I FIRST NOTICED THE ISSUE THE CAR WOULD START TYPICALLY ON THE SECOND ATTEMPT. YESTERDAY IT TOOK AROUND TEN ATTEMPTS TURNING THE KEY TO GET THE CAR STARTED.

ITS SOMETHING WITH THE FUEL PUMP AND IT MAKE THE CAR DONT START I TOOK IT TO THE DEALER BEFORE THEY HAD IT FOR TWO MONTHS THEN GAVE IT BACK AND SAID THEY DID A TEMPORARY FIX THAT SHOULD WORK TILL THEY GET THE RECALL PART. I HAVENT HAD MY CAR BACK FOR 3 WEEKS YET AND IT ACTING UP AGAIN. WHAT IS THE WINDOW THAT THEY HAVE TO FIX YOUR CAR I MEAN I STILL PAY CARNOTE AND FULL COVERAGE INSURANCE (RECALL RELATED INCIDENT) TS

EVERY ONCE IN A WHILE I GO GET GAS TO FILL MY CAR UP AND WHEN I'M DONE I GO TO START THE THE JEEP UP IT STARTS UP THEN CUTS BACK OFF LIKE 2-3 TIMES!

VEHICLE HAS HAD STARTING PROBLEMS AND STALLING PROBLEMS ON NUMEROUS OCCASIONS SINCE DECEMBER 2019. I BELIEVE THESE ARE RELATED TO THE RECALL ISSUED ON THIS VEHICLE LAST DECEMBER 2019. COMPLAINT IS THE CHRYSLER CORPORATION IS UNWILLING TO MAKE A TEMPORARY FIX AS PROMISED UNTIL THE "VEHICLE IS TOTALLY DEAD." STALLING ON THE HIGHWAY IN THE MIDDLE OF RUSH HOUR IS A SAFETY ISSUE/HAZARD. MOST RECENT INCIDENT: SUNDAY-2-2-2020, VEHICLE WOULD NOT START FOR FIVE HOURS.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WAS UNABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED WHILE ATTEMPTING TO START THE VEHICLE. AFTER SEVERAL MORE ATTEMPTS, THE VEHICLE STARTED AND WAS TAKEN TO JONES JUNCTION DEALER, LOCATED AT 1508 BEL AIR RD, BEL AIR, MD 21014, WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE SERVICE TECHNICIAN REPLACED THE BATTERY. THE FAILURE RECURRED AND THE FUEL PUMP WAS REPLACED AT THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED ABOUT THE PART NOT BEING AVAILABLE AND WAS TOLD TO CALL THE MANUFACTURER AT: 800-853-1403. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE ENGINE TURNED OVER BUT FAILED TO START. THE THROTTLE CONTROL WARNING INDICATOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE LOCAL DEALER NOR MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 90,000. (RECALL RELATED INCIDENT) TS

TL- THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE HESITATE AND FAILED TO ACCELERATE. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PLANET CHRYSLER JEEP DODGE RAM DEALER, (400 E CENTRAL ST, FRANKLIN, MA 02038, (508) 520-1550) BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER; 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT PART WAS NOT AVAILABLE FOR THE REPAIR. THE PART NEEDED FOR THE REPAIR WILL BECOME AVAILABLE WITHIN A YEAR AND WAS PROVIDED CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMED PART NOT AVAILABLE. AW

JUST RECENTLY BOUGHT THE CAR WITH 50,000 MILES ON IT CAR IS IN GOOD CONDITION BUT ONLY A MONTH AFTER I PURCHASED IT A LIGHT SAYING ' SERVICE 4WD' HAS POPPED UP ON MY DASH AND IVE TAKEN IT TO SEVERAL DEALERS AND THEY SAY ITS NEEDS A NEW TRANSFER CASE AND IS A COMMON PROBLEM WITH THESE CARS. IF IT IS A COMMON PROBLEM THEN WHY HAS THERE NOT BEEN A RECALL ON IT, IT IS PRETTY RIDICULOUS AS MUCH AS PEOPLE PAY FOR A CAR AND THE PROBLEMS THAT GO WRONG WITH IT AND THE MANUFACTURER CANT EVEN FIX THERE OWN PROBLEMS ON THE CARS THAT BUILT! THERE SHOULD BE A RECALL FOR THIS PROBLEM AS IT IS NOT A CHEAP FIX AND IS OBVIOUSLY A PROBLEM WITH THE MANUFACTURING WHEN THE CAR WAS BUILT. I AM DISGUSTED WITH HOW [XXX] AND UNRELIABLE CARS ARE NOW A DAYS, SOMETHING NEEDS TO BE DONE! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PRESSING THE PUSH START BUTTON, THE ENGINE WOULD NOT CRANK OR OPERATE AS NEEDED. NO WARNING LIGHT WAS ILLUMINATED WHILE THE FAILURE OCCURRED. THE CONTACT TOWED THE VEHICLE TO (BACHMAN CHRYSLER DODGE JEEP RAM 630 BROADWAY ST, JEFFERSONVILLE, IN 47130) WHERE THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS SUBJECTED TO: NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, AND THE CONTACT WAS INFORMED THAT THE FAILURE ALSO OCCURRED WITH THE FUEL PUMP RELAY. THE CONTACT WAS INFORMED THAT THE REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE APPROACHING A STOP SIGN THE BRAKE PEDAL WAS DEPRESSED, AND THE VEHICLE CEASED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE FAILURE WAS EXPERIENCED 9 TIMES IN THE LAST 3 MONTHS. THE VEHICLE WAS TAKEN TO BURDICK DODGE CHRYSLER JEEP RAM LOCATED AT 5885 CIR DR E #335, CICERO, NY 13039, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE PARTS DISTRIBUTION DISCONNECT. THE MANUFACTURER NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 111,000.

2012 GRAND CHEROKEE V6. TRANSMISSION RANDOMLY SLIPS TO NEUTRAL WHILE STILL IN DRIVE WITHOUT WARNING. MOSTLY WHILE STOPPED FOR LIGHT OR SIGN. SHIFTING TO NEUTRAL AND BACK TO GET IT INTO DRIVE AGAIN. NO SIGNS OF SHIFTING, SOUNDS, LURCHING, BUMPS OR GRINDING. SMOOTH AS CAN BE, ONLY WAY I CAN TELL IS THE CAR ACCELERATES. REPAIR SHOP CANNOT FIND A PROBLEM.

ENGINE STALLED WHILE IN MOTION ON US HIGHWAY 101 ON 11/7/19; FORTUNATELY NO CRASH OCCURRED. WE TOOK INTO MECHANIC AT JEEP SANTA MARIA; THEY HAD IT ALL WEEK FROM 11/8/19 TO 11/15/19 AND SAID IT WAS FINE. IT APPEARS THIS WAS CAUSED BY A FAULTY PART THAT WAS INSTALLED PURSUANT TO A PREVIOUS RECALL THAT FCA HAS BEEN INVESTIGATING SINCE 2018. WE ARE ANXIOUS TO HAVE THIS OPEN NHTSA CAMPAIGN NUMBER:19V813000 RESOLVED ASAP.

BEGAN HAVING ISSUE WITH VEHICLE NOT STARTING ON FIRST PUSH OF "START" BUTTON, AND VEHICLE STARTING THEN STALLING. RECEIVED RECALL NOTICE 19V-813 WHICH DESCRIBES THIS SAME ISSUE. CALLED LOCAL DEALER (ROYAL CHRYSLER MOTORS, OWEGO, NY 13827) AND ASKED IF THERE WAS AN INTERIM SOLUTION BECAUSE THE RECALL NOTICE SAYS THE REMEDY IS NOT YET AVAILABLE. THE DEALER SAID THEY WERE AWARE OF THE RECALL, BUT NO INTERIM SOLUTION IS AVAILABLE. ASKED WHAT WOULD HAPPEN IF MY CAR WOULD NOT START OR QUIT AND WOULD NOT RESTART. THE DEALER DID NOT HAVE ANY SUGGESTIONS. THE RECALL NOTICE SAYS I COULD BE REIMBURSED IF I PAID TO HAVE THIS SPECIFIC ISSUE REPAIRED. IT IS A CONTRADICTION TO SAY NO REMEDY IS AVAILABLE, BUT IF I HAVE APPLIED A REMEDY IT WOULD BE REIMBURSED. I AM AFRAID OF HAVING THE VEHICLE STALL WHILE DRIVING AND CAUSING A CRASH. PLEASE HELP GET THIS RESOLVED.

WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB

I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED WIN MODULE WAS INOPERABLE AT TIMES. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE. *JS

TL* THE CONTACT OWNS 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE GLENN E THOMAS DODGE CHRYSLER JEEP DEALER (562-426-511, LOCATED AT2100 SPRING ST, SIGNAL HILL, CA 90755) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE RESTARTED AFTER A WHILE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE BAYIRD DODGE CHRYSLER JEEP RAM DEALER (870-222-0186, LOCATED AT 3910 E MAIN ST, BLYTHEVILLE, AR 72315) ) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

STARTER OR GAS PUMP IT DOESNT WORK PROPERLY

THE ENGINE UNEXPECTEDLY STOPS RUNNING WHEN SLOWING TO A STOP. STARTED A FEW MONTHS AGO BUT NOW IS HAPPENING ALMOST DAILY. THE VEHICLE IS DANGEROUS AT THIS POINT AS THERE HAVE BEEN A FEW CLOSE CALLS IN TRAFFIC WHEN THIS HAPPENS. THE DEALER SAYS JEEP IS WORKING ON IT BUT THERE IS NO SOLUTION. IT'S BEEN MONTHS WITH "NO SOLUTION". THIS IS DANGEROUS! THERE'S GOING TO BE AN ACCIDENT. SURELY JEEP CAN COME UP WITH SOMETHING TO RESOLVE THIS BEFORE SOMEONE DIES.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH ON THE FREEWAY, THE VEHICLE STALLED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND ATTEMPTED TO TURN THE VEHICLE OFF AND BACK ON WHICH FAILED FOR ABOUT 2 HOURS. AAA WAS CONTACTED AND MANUALLY STARTED THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT AVAILABLE AS WELL AS THE REMEDY. THE DEALER ADAMS CHRYSLER DODGE JEEP RAM LOCATED AT 1797 WEST ST, ANNAPOLIS, MD 21401; (410) 263-2341 WAS CONTACTED AND CONFIRMED NO REMEDY FOR THE RECALL REPAIR WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000. (RECALL RELATED INCIDENT) TS

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S PUSH START FEATURE WOULD NOT OPERATE AFTER MULTIPLE ATTEMPTS. THE CONTACT STATED THAT IN ORDER TO START THE VEHICLE, HE WOULD HAVE TO TAP THE ACCELERATOR MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS CURRENTLY UNDER NHTSA CAMPAIGN NUMBER: 19V-813000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE RECALL REMAIN UNAVAILABLE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED AND THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

THE LEATHER DASHBOARD STARTING TO BUCKLE ABOUT 2 YEARS AGO AND HAS MULTIPLE BUCKLES ACROSS THE DASHBOARD. IT HAS BEGUN TO ROLL UP ON THE EDGES OF THE DASHMBOARD ALONG THE FRONT WINDSHIELD. THIS IS MAKING IT DIFFICULT TO HAVE FULL VIEW OF THE ROAD.

MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATI

RECALL NOTICE V-62 SINCE 11/01/2019 FUEL PUMP RELAY IF BAD CAR WILL STOP CAUSE A CRASH

PASSENGER AIRBAG INDICATOR LIGHT TURNS ON AND OFF AT RANDOM TIMES WHILE VEHICLE IS DRIVEN OR PARKED. SOMETIMES IT REPEATEDLY TURNS ON AND OFF IN A FEW MINUTES. IT WILL HAPPEN IF SOMEONE IS IN THE PASSENGER SEAT OR NOT.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). WHILE DRIVING VARIOUS SPEEDS, BRAKING, OR MAKING TURNS, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LEN STOLER CHRYSLER DODGE JEEP RAM (1001 BALTIMORE BLVD, WESTMINSTER, MD 21157, (410) 876-8800) AND HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.