Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
VEHICLE WILL NOT START. ENGINE CRANKS, BUT DES NOT START. TOWED TO DEALER. COULD NOT DUPLICATE. RECENTLY CONDITION WORSENED AND VEHICLE WOULD NOT START AT ALL. VEHICLE REPAIRED AFTER SITTING AT DEALER FOR 2.5 WEEKS. DIAGNOSIS, FUEL PUMP RELAY AND WIRING HARNESS. *TR
MY 2012 JEEP GRAND CHEROKEE LAREDO HAS STALLED WHEN TURNING ON AND HAS OFTEN NOT TURNED ON. WHEN DRIVING THE VEHICLE THE CAR HAS SHUT OFF ALMOST CAUSING AN ACCIDENT.THIS HAS HAPPENED ON MANY OCCASIONS. THE CAR ACCELERATES OFTEN WHEN DRIVING THE LIGHTS, AIRBAG SYMBOLS, ETC TURN ON ERRATIC. I HAD TO REPLACE THE ALTERNATOR AND BATTERY DUE TO FAULTY TIMP WHICH JEEP HAS RECALLS ON HOWEVER NOT MY YEAR ALTHOUGH-MY CAR HAS THE SAME PROBLEMS WHICH I HAVE TO PAY FOR AND I HAVE RESEARCHED AND MANY OTHER JEEP OWNERS HAVE THE SAME ISSUES AND JEEP IS VERY AWARE AND ARE NOT TAKING RESPONSIBILITY, I FEEL UNSAFE DRIVING THIS CAR ESPECIALLY WITH MY CHILDREN, THE CAR IS UNRELIABLE AND HAVE BEEN LATE TO WORK DUE TO THE CAR STALLS AND LACK OG TURNING ON. THIS CAR HAS A MIND OF ITS OWN STARTS WHEN IT FEELS LIKE IT, SPEEDS UP ON ITS OWN, LIGHTS TURN ON OFF,TELLS U KEYS LEFT THE CAR WHEN IT HASN'T. VERY ANGRY AT JEEP I SHOULD NOT HAVE TO PAY FOR FAULTY EQUIPMENT DUE TO YOUR NEGLIGENCE! *TR
HAD A RECALL (NHTSA 14V-391) ELECTRICAL PROBLEM. DEALER TOLD ME "HAVE TO ORDER PART.. WILL CALL YOU WHEN COMES IN??? IT IS NOW NOVEMBER 20, 2014.. BEEN OVER 3 MONTHS-STILL WAITING FOR CALL AND PART..."SUPPOSEDLY PART ORDERED "A FEW MONTHS AGO" DEALER SAID THAT "QUOTE"... "CHRYSLER DOESN'T HAVE MANY PARTS... THEY SEEM TO DRAG OUT THE PROCESS SO THAT THEY DO NOT GET HIT WITH ALL THESE EXPENSES/CHARGES IN A MONTH/YEAR" WELL......THIS IS B.S. !!! JUST GETTING THE "RUN AROUND". WHEN CAN I EXCEPT THIS TO BE HANDLE.. CAN YOU PUT ANY PRESSURE ON CHRYSLER TO GET PART??? THERE IS ANOTHER "PENDING" RECALL ON AN A ALTERNATOR (NO NEWS REGARDING THIS EXCEPT AN NEWSPAPER ARTICLE LAST MONTH).. CHRYSLER NEEDS TO GET THEIR ACT TOGETHER.. *TR
2012 JEEP GRAND CHEROKEE. CHRYSLER DEALER DO NOT HAVE THE REPLACEMENT PART TO CORRECT THE CORRODING BRAKE BOOSTERS. *CW
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE MANUFACTURER ONLY RELEASED ONE REPAIR KIT PER WEEK. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT COULD NOT REACH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO START AND STALLED TWICE WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,800.
ATTEMPTED TO USE THE AUTOSTART TO WARM VEHICLE AND AFTER ONE MINUTE IT SHUT OFF. TRIED 5 TIMES TO START VEHICLE USING PUSH BUTTON, WOULD NOT START OR STOP. FINALLY LET ME START WITH KEYFOB. I CONTACTED DEALER THAT MORNING AND WAS TOLD IT IS MOST LIKELY THE TIPM BUT THEY DON'T HAVE ANY; ALSO I WAS TOLD IT IS UNSAFE TO DRIVE MY VEHICLE AND GET IT REPAIRED ASAP. LUCKILY I WAS ABLE TO LOCATE A DEALERSHIP WITH AN APPOINTMENT AND PART TO FIX IT; EVEN THOUGH THEY TOLD ME THE COMPUTER MIGHT JUST NEED AN UPDATE. VEHICLE CONTINUED TO NOT START AT RANDOM TIMES USING KEYFOB. HAVING ISSUES STARTING CAR UP TO THE TIME I DROVE IT ACROSS TOWN TO DEALERSHIP, IT WOULD NOT TURN OVER, SPUTTERED, SHOOK AND STARTED. I ALSO HAVE PARTS ON ORDER (BEEN ON ORDER SINCE 9/28/14) FOR THE ACTIVE RECALLS FOR BRAKE BOOSTER AND SUN VISOR FIRES. I ALWAYS HEAR A RUNNING SOUND AFTER THE VEHICLE HAS BEEN SHUT OFF. CHRYSLER'S CUSTOMER SERVICES DEPARTMENT IS NO HELP. I EXPRESSED MY CONCERN WITH ALL THE RECALL/SAFETY ISSUES VIA EMAIL AND WAS TOLD "SORRY TO HEAR OF YOUR CONCERNS AND DELAY IN HAVING PARTS. I REGRET THE PROBLEMS YOU ARE HAVING WITH YOUR VEHICLE. UNFORTUNATELY WE ARE UNABLE TO DIAGNOSIS YOUR VEHICLES ISSUES VIA EMAIL. WE RECOMMEND CONTACTING YOUR AUTHORIZED DEALERSHIP TO ARRANGE AN APPOINTMENT." DID THEY EVEN READ MY COMPLAINT!!! I HAVE AN APPOINTMENT TO HAVE IT FIXED BUT WHAT HAPPENS BETWEEN NOW AND THEN. WHAT HAPPENED TO THE DEPENDABLE CHRYSLER PRODUCTS? THIS IS MY 5TH IN 18 YEARS OF DRIVING AND MY LA
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ERRATIC ELECTRICAL ISSUES. HEATED SEATS STOPPED WORKING. BACK UP CAMERA NOT WORKING. KEEP GETTING ERROR MESSAGE THAT KEY BATTERY IS LOW EVEN THOUGH BATTERY WAS CHANGED. RIGHT REAR TAILLIGHT SPORADICALLY WORKING. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES), 14V53000 (ELECTRICAL) AND 14V391000 (ELECTRICAL). THE DEALER AND THE MANUFACTURER WERE CONTACT ON MULTIPLE OCCASIONS AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
I WAS STOPPED AT A LIGHT BEHIND A VEHICLE WHEN SUDDENLY MY BRAKE PEDAL WENT DOWN TO THE FLOOR. THE ROAD WAS LEVEL WITH A SLIGHT INCLINE. THE VEHICLE BEGAN INCHING FORWARD AND I KEPT TRYING TO PUMP THE BRAKES. I WAS UNABLE TO LOCATE THE EMERGENCY BRAKE DUE AND THE VEHICLE STOPPED AFTER MAKING CONTACT WITH THE CAR STOPPED IN FRONT OF ME. I LATER REGAINED BRAKE PRESSURE AND PROMPTLY REPORTED THE INCIDENT TO MY INSURANCE COMPANY AND CHRYSLER CUSTOMER SERVICE. PRIOR TO THE INCIDENT, I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE BRAKE RECALL. I WAS INITIALLY TOLD THAT MY BRAKE BOOSTER HAD TO BE REPLACED AND LATER TOLD THAT IT JUST NEEDED THE PROTECTIVE BRAKE BOOSTER SHIELD. CHRYSLER'S SOLUTION WAS TO HAVE A REP FROM ENGINEERING ANALYSIS CONDUCT TESTS ON MY VEHICLES BRAKE SYSTEM. ON 5 NOVEMBER 2014, I RECEIVED A LETTER FROM CHRYSLER ADVISING ME THAT THE INSPECTOR FOUND NO PROBLEMS WITH MY BRAKE SYSTEM. THEY ARE REFUSING TO REPLACE THE BRAKE BOOSTER. I FEAR THAT I AM AT RISK OF MY BRAKE SYSTEM FAILING AGAIN! THIS INCIDENT COULD HAVE BEEN FATAL HAD I BEEN ON THE EXPRESSWAY TRAVELING AT 55 MPH! *TR
A FEW MONTHS AGO THERE WAS A RECALL ON MY BRAKE BOOSTER. I HAD BEEN ON THE WAITING LIST FOR 3 MONTHS WAITING FOR THIS PART. I WAS ASSURED THAT MY JEEP WAS SAFE TO DRIVE. ON FRIDAY NOV 7TH MY BRAKES WENT OUT AND I HAD TO PUSH REALLY HARD ON THE BRAKES IN ORDER TO STOP USING BOTH OF MY FEET. LUCKILY I DID NOT CAUSE AN ACCIDENT, WHICH COULD HAVE KILLED MYSELF OR SOMEONE ELSE. I AM VERY DISAPPOINTED IN CHRYSLER WITH ALL THESE RECALLS. I HAD TO USE MY TRIPLE A AND HAVE MY CAR TOWED TO THE DEALERSHIP. ALTHOUGH THE DEALERSHIP WAS NICE ENOUGH TO GIVE ME A RENTAL, I THINK THAT I NEED TO BE REIMBURSED FOR USING MY TRIPLE A. AFTER I PAY THIS JEEP OFF I WILL NOT BE BUYING NOTHING MADE BY CHRYSLER AND WILL TRADE IT IN. IT DOES NOT MAKE ANY SENSE TO BE ON A WAITING LIST FOR 3 MONTHS WAITING FOR SOMETHING THAT IS A VITAL IMPORTANCE TO MY SAFETY. THE NEXT PERSON MAY NOT BE SO LUCKY AND IT COULD BE FATAL AND TURN INTO A LAW SUIT. *TR
OVER THE LAST YEAR, THERE HAS BEEN SEVERAL INCIDENTS WITH LUG NUTS COMING LOOSE WHILE DRIVING AND CAUSING LOSS IF THE LUG NUT AND TIRE WOBBLING (NOISE). ON 11/09/14, I WAS PARKING MY VEHICLE DRIVING UNDER 5 MPH AND HEARD A LOUD POP. ONCE THE VEHICLE WAS PARKED, I GOT OUT AND LOOKED BY MY DRIVER SIDE REAR TIRE AND SEE THAT LUG NUT AND WHEEL STUD BROKE OFF. I AM SCHEDULED TO SEE THE DEALER TOMORROW FOR A REVIEW OF THE ISSUE AND LOOK FOR OTHER DAMAGE. THE ONGOING ISSUE OF LOOSE LUG NUTS IS A GREAT CONCERN AND MAKES ME WONDER IF THERE IS A BIGGER ISSUE WITH FAULTY STUDS OR WHEEL BEARINGS. *TR
ENGINE STALLED WHILE DRIVING ON INTERSTATE CAUSING A NEAR-ACCIDENT. VEHICLE WAS SUCCESSFULLY RESTARTED SHORTLY THEREAFTER, BUT AFTER RETURNING HOME AND TURNING OFF VEHICLE, FUEL PUMP CONTINUED TO RUN. THE FOLLOWING MORNING THE VEHICLE WOULD NOT START AND HAD TO BE TOWED TO CHRYSLER/JEEP DEALERSHIP. DEALER REPAIR INVOLVED REPLACING A DEFECTIVE "TOTALLY INTEGRATED POWER MODULE" AT A COST TO ME, THE OWNER, OF $1,200. THIS INCIDENT VERY CLOSELY MIRRORS MEDIA REPORTS IN LATE SEPTEMBER, 2014, DETAILING SIMILAR INCIDENTS WITH THE SAME VEHICLE. IN AT LEAST ONE REPORT (CBS-DETROIT; SEPT. 20, 2014; "CHRYSLER RECALLS NEARLY 189,000 JEEP GRAND CHEROKEES, DODGE DURANGOS") CHRYSLER CLAIMS THEIR PENDING RECALL WILL COVER SUV'S BUILT FROM JAN. 25, 2010 THROUGH JULY 20, 2011. MY VEHICLE, EXHIBITING THE EXACT SAME MALFUNCTIONS, WAS MANUFACTURED IN NOVEMBER, 2011. CLEARLY THE RECALL SHOULD BE EXPANDED TO CAPTURE MORE VEHICLES WITH FAULTY POWER MODULES. *TR
I WAS DRIVING MY VEHICLE WHEN I NOTICED A SMALL AMOUNT OF SMOKE THAT SEEMED TO BE COMING FROM THE AIR SYSTEM. SOMEONE THEN EXITED MY VEHICLE AND THE SMOKE BILLOWED AND I NOTICED FIRE ON THE PASSENGER SIDE SUN VISOR AREA. I PULLED MY VEHICLE OVER AND UPON TRYING TO EXIT THE VEHICLE, NOTED THAT THERE WAS SMOKE COMING FROM BOTH SIDES NEAR THE SIDE IMPACT AIRBAGS AND THROUGHOUT THE CAR. THE FIRE WAS CONTAINED MOSTLY TO THE PASSENGER SIDE, INTERIOR, BUT ALSO WENT THROUGH THE UPPER METAL ROOF AND WAS SMOKING EXTERIOR AND CAUSING THE PAINT TO BUBBLE AND CRACK OPEN. FIRE WAS PUT OUT BY THE LOCAL FIRE DEPARTMENT AND NO INJURIES. MOST OF THE DAMAGE IS ON THE PASSENGER INTERIOR AND EXTERIOR, BUT OTHER UNKNOWN DAMAGE AND WHITE DUST WAS SEEN NEAR THE AIRBAG AREAS TOO. SIDENOTE - THE CURRENT RECALL ON THE PASSENGER SIDE SUN VISOR FOR THIS VEHICLE WAS REPAIRED AT THE LOCAL DEALERSHIP 3 WEEKS AGO. *TR
IN SEPTEMBER WE WERE PLACED ON A WAITING LIST TO HAVE THE REPAIRS MADE WITH THE RECALL P36/NHTSA 14V-391. AS OF TODAY WE ARE 42 ON THE WAITING LIST AT THIS ONE DEALERSHIP IN PADUCAH KY. CHRYSLER IS NOT SENDING THE PARTS TO THE DEALERSHIP TO MAKE THE REPAIRS. THIS IS THE SAME AS THE OTHER RECALL WE RECEIVED P14/NHTSA 14V-154, WE HAVE BEEN ON THAT RECALL LIST SINCE 05-01-2014. THE DEALERSHIP SAID THEY HAVE ONLY RECEIVED 6 PARTS SINCE MAY TO MAKE THE REPAIRS. WE ARE 12 ON THIS LIST AND WINTER IS APPROACHING AND THE RECALL IS ASSOCIATED WITH FREEZING BRAKE BOOSTERS. *TR
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THERE HAS BEEN A RECALL FROM CHRYSLER REGARDING THE BRAKE BOOSTER FREEZING DURING COLD WEATHER. THE RECALL IS P-14/NHTSA 14V-154 . WE HAVE BEEN ON A WAITING LIST SINCE MAY 2014 AND THE DEALERSHIP HAS BEEN UNABLE TO RECEIVE THE PARTS TO MAKE THE REPAIRS. I HAVE BEEN IN CONTACT WITH CHRYSLER AND THEY HAVE BEEN NO HELP AS TO MAKING A TIMELY REPAIR. I ASK THAT YOU LOOK INTO THIS ISSUE AS TO WHY SO MANY PEOPLE ARE ON WAITING LIST AWAITING PARTS. *TR
MY WIFE WAS DRIVING THE VEHICLE WHEN ALL OF THE SUDDEN THE ENGINE STARTED TO REV AND WOULD NOT SHIFT UP OR DOWN. SHE COULD ONLY GO MAYBE 20 MPH - PEOPLE PASSING AND HONKING ON A 4 LANE ROAD. SHE FOUND AN AREA AND PULLED OFF THE ROAD INTO A RETAIL PARKING LOT. SHE PUT THE CAR IN PARK AND THEN SHIFTED BACK INTO DRIVE AND THE ISSUE CONTINUED AS THE CAR MOVED BUT THE ENGINE REV'ED WITHOUT SHIFTING TO THE NEXT GEAR. SHE PUT THE CAR IN PARK AND CALLED THE LOCAL DEALER, WHERE SHE WAS TOLD TO CALL CHRYSLER ROAD SIDE ASSISTANCE AND HAVE IT TOWED IN. THE DEALER TOOK A LOOK AT IT THE NEXT DAY AND COULD NOT MAKE IT HAPPEN AGAIN. THEY SAID THEY RE CHIPPED IT I BELIEVE(RESET THE ELECTRONICS). THIS SAME ISSUE HAPPEN AGAIN APPROX. 30 DAYS LATER AND IT WAS TOWED IN AND THEY COULD NOT FIND ANY ISSUE. THEY SAID WE HAD TO TAKE THE VEHICLE BACK AND THERE WAS NOTHING THEY COULD DO. WE HAVE HAD THE VEHICLE TOWED TWICE NOW BOTH IN THE MORNING TAKING OUR DAUGHTER TO SCHOOL. WE CANNOT TRUST THIS VEHICLE AND ARE LOOKING AT SELLING IT. THAT IS WHAT THE DEALER SUGGESTED AS WELL. *TR
WHILE DRIVING AT A SPEED OF ABOUT 25 MPH, I HEARD A VIBRATING NOISE, SMELLED AND SAW AN EXCESSIVE AMOUNT OF SMOKE COMING FROM THE ENGINE COMPARTMENT. I DROVE DIRECTLY HOME AS THE BATTERY/ELECTRICAL LIGHT CAME ON. ONCE STOPPED, I OPENED THE HOOD TO FIND SMOKE POURING FROM THE ALTERNATOR AREA. I AM GUESSING THE THIS MAY INVOLVE THE CURRENT CAMPAIGN "P60" AND/OR RECALL NUMBER 14V-634. THE SUV CURRENTLY CANNOT BE SAFELY DRIVEN. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WENT TO START CAR AND IT JUST SPUTTERED AND STOP, HAD TO TRY 3 TO 4 TIMES THEN WOULD START. THIS HAPPENED EVERY TIME WE HAD TO HAVE A NEW FUEL PUMP, RELAY ASSY WITH INLINE FUSE ASSY. INTER LOSS OF FUEL PRESSURE. THIS IS A RECALL ON THE 2011 AND WE FEEL IT IS A RECALL FOR THE 2012. ALSO AT THAT LOW MILEAGE WHY WOULD THIS SCARE US. WE WERE OUT OF TOWN AND IN FEAR OF NOT GETTING HOME. WE WERE ONLY 22 MILES OVER THE 36,000, BECAUSE WE WERE OUT OF TOWN AND HAD TO GET BACK TO OUR CAR DEALER SO WE HAD TO GO OVER THE MILEAGE TO GET TO THEM, SO WE HAD TO PAY FOR THIS SERVICE. JUST NOT FAIR TO US! *TR
THE CAR STARTED TO MAKE LOUD, WHINING NOISE ON 9/5/14 WHEN IT WAS TAKEN TO FIELDS JEEP, GLENVIEW, IL TO BE CHECKED UP. 2 MECHANICS CHECK THE CAR AND TOLD IT WAS SAFE TO DRIVE. DUE TO THE LACK OF INTEREST OR UNPROFESSIONAL STAFF, THE CAR WAS NOT TAKEN IMMEDIATELY TO SERVICE EVEN THOUGH IT WAS APPARENT THAT IT WAS DANGEROUS TO DRIVE. THE SERVICE WAS SCHEDULED FOR 9/15. THE ALTERNATOR FAILED AND THE CAR STALLED ON 9/12/14 AT THE GARAGE AND THE CAR WAS TOWED TO FIELDS JEEP. THE FIELDS JEEP SERVICE WAS RECKLESS - RECALL WAS ANNOUNCED ON 10/16/14. *TR
I HAVE HAD MULTIPLE MINOR ISSUES WITH THIS VEHICLE AND RETURNED FOR REPAIR AS MANY AS 3 TIMES TO GET THEM FIXED. THOSE ARE MINOR COMPARED TO THE CHALLENGES I ENCOUNTERED LAST WEEK WITH THE VEHICLE. I TOOK IT INTO SERVICE THE BRAKES FOR NORMAL WARE AND TEAR AND HAD TWO RECALLS TAKEN CARE OF. I ALSO HAD THE REAR WINDOW WHICH WAS LEAKING FIXED (3RD TIME) AND DASHBOARD TRIM REPAIRED (2ND TIME). ABOUT AN HOUR AFTER LEAVING THE DEALER THE CHECK ENGINE LIGHT CAME ON. I RETURNED TO THE DEALER THE NEXT DAY AND THEY DISCOVERED IT HAD 2 BAD CODES THAT HAD SOMETHING TO DO WITH A BAD GROUND. THEIR FIRST THOUGHT WAS THE RECALL WORK WAS NOT DONE PROPERLY. ONCE THEY DUG INTO THE CODES THEY DISCOVERED A COUPLE OF THINGS. FIRST THE MODULE-ACTIVE DAMPENING WAS BAD AT A COST TO ME OF $749.00. IN MY OPINION THIS MODULE HAD NOTHING TO DUE WITH MY CARE FOR THE VEHICLE AND SHOULD LAST THE LIFE OF THE CAR. IT WAS SO HARD TO GET IT TOOK THE DEALER 2 DAYS TO FIND ONE. THEY ALSO COMMENTED IT WAS THE FIRST THEY HAVE EVER REPLACED. THEY ALSO DISCOVERED DUE TO THE CHECK ENGINE LIGHT THAT ONE OF THE SHOCKS IS BAD AND WILL COST APPROX. $1600.00 TO REPLACE AND THEY ARE NONE TO BE HAD RIGHT NOW. THEY ARE ON BACK ORDER. AGAIN ANOTHER PART THAT SHOULD NOT BE REPLACED IN LESS THEN 2 YEARS OF HIGHWAY USE. THIS IS A SRT MODEL (THE MOST EXPENSIVE CAR IN CHRYSLER'S LINE) AND IT ONLY HAS SURFACE STREET AND HIGHWAY MILES ON IT. AS FOR THE SHOCK THE DEALER IS ASKING JEEP TO PAY FOR ALL OF IT EXCEPT $100.00, WE SHALL SEE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TOTAL POWER LOSS IN CABIN AND ENGINE, UNABLE TO OPEN PASSENGER DOORS FROM INSIDE. THE VEHICLE WOULD NOT START AND THERE WAS A BURNING CIRCUIT SMELL EMITTING FROM UNDER THE TIPM. AAA TRIED GIVING A JUMP BUT THE VEHICLE WOULD NOT TURN OVER EVEN THOUGH TEMPORARY ELECTRICAL POWER HAD BEEN ESTABLISHED WHILE CONNECTED TO AAA POWER SOURCE. ELECTRICAL POWER WAS LOST UPON DISCONNECT FROM AAA SOURCE. DEALERSHIP DETERMINED THAT THE PROBLEM WAS ALTERNATOR FAILURE WHICH RESULTED IN SUBSEQUENT DAMAGE TO THE VEHICLES BATTERY AND CONNECTING CABLES. DEALERSHIP ALSO DETERMINED THAT THE BURNING SMELL EMITTED FROM THE BATTERY. *TR
WHILE REVERSING FROM A DRIVEWAY WITH AN INCLINE BRAKES WERE NOT RESPONSIVE. I WOULD LIKE TO FILE A FORMAL COMPLAINT AGAINST CHRYSLER FOR NOT SUPPLYING THE PARTS TO DEALERSHIPS/CAR OWNERS FOR ALL RECALLS (P14,P36, IMPENDING ALTERNATOR RECALL, ETC). THESE RECALLS IN MY OPINION ARE ALL EXTREMELY DANGEROUS AND ENDANGER THE GENERAL PUBLIC ALONG WITH THE OWNER OF THESE VEHICLES. P-36 VANITY LIGHT CATCH FIRE, P-14 BREAK FAILURE, IMPENDING ALTERNATOR - CAR LOSES POWER UNEXPECTEDLY. I WILL ALSO MENTION OUR WARRANTY PERIODS HAVE BEEN EXTENDED FOR 5 ADDITIONAL YRS AND 50,000 MILES DUE TO POSSIBLE LEFT CYLINDER HEAD FAILURES. SHAME ON CHRYSLER FOR NOT SUPPLYING PARTS AND MAKING THE DEALERSHIPS THE MIDDLE MEN WHO ALSO DONT HELP THE CUSTOMERS AND POINT BACK AT YOU. LIVES ARE AT RISK...SUPPLY THE PARTS AND RECTIFY YOUR POOR QUALITY CONTROL. *TR
MY VEHICLE WAS AT THE REPAIR SHOP FOR ABOUT 1 WEEK HAVING THE CYLINDER HEADS REPLACED FOR THE 2ND TIME. WHEN I RECEIVED THE VEHICLE BACK I HAD IT FOR APPROXIMATELY 1 DAY AND I WAS DRIVING DOWN THE STREET AND THE BATTERY LIGHT CAME ON AND THE VEHICLE STALLED AND WOULD NOT START, THE VEHICLE NEEDED TO BE TOWED FROM THE RESTAURANT TO THE DEALER WHERE THE HEADS WERE REPLACED. I WAS TOLD THE FUSE ON THE STARTER BLEW AND IT WAS REPAIRED, I PICKED UP THE VEHICLE AND ON THE WAY HOME THE BATTERY LIGHT CAME ON AGAIN, I TURNED AROUND AND BROUGHT IT BACK TO THE DEALER AND THEY HAD IT FOR 2 DAYS AND SAID IT WAS THE ALTERNATOR THAT NEEDED TO BE REPLACED AND IT WAS NOT COVERED UNDER THE WARRANTY BECAUSE OF THE MILEAGE. I HAD TO PAY $652.00 TO REPLACE THE PART. ON 10/16/2014 ON THE NEWS WAS A RECALL FOR THE JEEP GRAND CHEROKEE THAT THE ALTERNATOR NEEDED TO BE REPLACED DUE TO THE SAME THING THAT HAPPENED TO MY VEHICLE. I CONTACTED THE CHRYSLER COMPANY AND WAS TOLD MY VIN WAS NOT PART OF THE RECALL AND I WOULD NOT BE REFUNDED MY MONEY TO REPLACE THE ALTERNATOR. I DON'T AGREE THAT IT WAS NOT INCLUDED IN THE RECALL. I FEEL THAT I SHOULD BE REFUNDED MY MONEY AS IT IS OBVIOUSLY THE SAME ISSUE THAT IS NOW BEING RECALLED. I JUST DON'T UNDERSTAND HOW YOU CHOOSE WHICH VEHICLES ARE AFFECTED BY THE RECALL. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE ENGINE CONTINUED TO REV AFTER THE CONTACT EXITED THE VEHICLE. THE CONTACT THEN REMOVED THE KEY TO SHUT OFF THE ENGINE. THE CONTACT SUFFERED A BRUISED CHEST DURING THE INCIDENT BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,500. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS PUT IN PARK, BEFORE SHE EXITED, WITH THE ENGINE STILL RUNNING. UPDATED 12/02/14
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
MY 2012 JEEP GRAND CHEROKEE ENCOUNTERED THE SAME PROBLEM AS STATED IN THE CHRYSLER RECALL P54, WHICH IS THE RECALL FOR 2011 JEEP GRAND CHEROKEE. THE ENGINE WOULD STALL WHILE DRIVING, AND IT ALSO ENCOUNTERED NOT START PROBLEM AS WELL AS THE NOT START ON THE FIRST ATTEMPT PROBLEM. EVEN THE CAR COULD START, THE ENGINE WOULD STALL AGAIN SHORTLY. THE PROBLEM IS RESULTED FROM THE FAULTY TIPM, WHICH IS THE SAME ON BOTH 2011 AND 2012 MODEL. HOWEVER, ONLY THE 2011 GRAND CHEROKEE IS BEING RECALLED. SO I URGE CHRYSLER TO INITIATE A RECALL ON THE 2012 MODEL AS WELL. *TR
SUDDEN UNEXPECTED STOP AVOIDING HITTING ANOTHER CAR, FRONT LEFT AND RIGHT SEAT SAFETY BELTS FAILED TO LOCK. AFTER SEVERAL TEST BACK SEAT SAFETY BELTS ALSO FAILED. WINDOWS AND DOOR SAFETY ELECTRICAL SAFETY LOCK DID NOT OPERATED ( 2 TIMES REPLACED). *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE 2 RECALL NOTICES FROM CHRYSLER ON MY 2012 JEEP GRAND CHEROKEE WHICH I HAVE HAD FOR SEVERAL MONTHS (RECALLS NOS. P14 AND P36). EVERY TIME I CONTACT MY CHRYSLER DEALER, SOUTH POINT CHRYSLER IN AUSTIN, TEXAS, I AM INFORMED THEY DO NOT HAVE THE PARTS TO DO THE RECALL WORK. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/12/15*CN THE RECALL REPAIR WAS COMPLETED. UPDATED 03/17/15
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WOULD NOT BE AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V391000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WENT FOR RECALL WORK AS SOON AS I RECEIVED NOTICE FROM CHRYSLER. HAVE BEEN WAITING OVER 3 MONTHS FOR PARTS AND DEALER DOES NOT KNOW WHEN PARTS WILL BE AVAILABLE. I CALLED CHRYSLER TO COMPLAIN AND THERE ONLY RESPONSE WAS, "CALL YOUR DEALER". WHAT GOOD IS IT TO RECALL VEHICLES AND THEN NOT REPAIR THEM? *TR
06/30/2014: CAR WAS CRANING SLOW. OUTCOME: BATTERY REPLACED. BRAKE BOOSTER RECALL AND REPLACED. 08/18/2014: CAR WAS TOWED IN. OUTCOME: FUEL PUMP OVERLAY WAS REPLACED. 09/15/2014: CAR WAS TOWED IN NOT STARTING. OUTCOME: BATTERY REPLACED AND NEW ALTERNATOR REPLACED. LAST INCIDENT HAPPENED ON 09/12/2014 I WAS DRIVING HOME, THE CAR PANEL STARTED FLASHING, VEHICLE SHUT OFF, AND I LOST POWER STEERING. NO CONTROL OF MY CAR. THANKFUL I WASN'T IN AN ACCIDENT. I HAD MY CHILDREN IN THE CAR. PRECIOUS CARGO. THIS IS A HUGE SAFETY ISSUE AND CONCERN. IF I WAS ON THE FREEWAY I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED. MY CAR ONLY HAS 37K MILES ON IT. AN ALTERNATOR SHOULD NOT BE NEEDED TO BE REPLACED AT SUCH LOW MILEAGE. I CAN UNDERSTAND 100K. PLUS 2 BATTERY REPLACES NEEDED WITHIN 2 MONTHS. THIS CAR IS NOT RELIABLE NOR SAFE. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) IN JUNE OF 2014. THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 25,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES,SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AND DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
I AM NOT SURE IF THIS IS THE CORRECT PLACE TO COMPLAIN. BUT I RECEIVED A RECALL FOR MY BRAKE BOOSTER ( WHICH I AM NOT SURE WHAT IT IS, BUT ANYTHING TO DO WITH BRAKES HAS TO BE IMPORTANT) MONTHS AGO. I REACH OUT TO THE DEALERSHIP SAYING I RECEIVE THE LETTER IN THE MAIL ABOUT MY BRAKES AND I NEED THIS FIXED AND THEY SAID WELL THEY ONLY SEND US ONE PART AT A TIME. SO WHEN WE FIX ONE WE HAVE TO SEND THE OLD ONE IN AND WAIT FOR A NEW ONE SO WE WILL PUT YOU ON THE LIST TO GET THE PART. SO I CALLED BACK A MONTH LATER TO FIND OUT THAT THE RECALL PART HAS BEEN RECALLED WHICH IS RIDICULOUS. SO HERE I AM THE END OF SEPTEMBER STILL TRYING TO GET BY BRAKE BOOSTER FIXED, NOT KNOWING IF MY BRAKES WILL FAIL OR NOT. I SHOULDN'T HAVE TO WAIT TO GET INTO AN ACCIDENT FOR SOMETHING TO BE DONE. MY CAR ISN'T A CHEAP CAR I HAVE PAID GOOD MONEY FOR THIS AND IF SOMETHING ISN'T SAFE THERE IT SHOULD BE FIXED AND I SHOULDN'T HAVE TO WORRY ABOUT IT. CAN YOU PLEASE HELP ME IF YOU CAN NOT CAN YOU LEAD ME IN THE RIGHT DIRECTION. THANK YOU IN ADVANCE *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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