TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... UPDATED 06-02/15 *BF
2012 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WOULD REV AND THE VEHICLE WOULD INDEPENDENTLY DECELERATE. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 15V115000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE WOBBLED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR FAILURE AND RECALL NOTICE #14V-634. *SMD THE CONSUMER STATED ON FEBRUARY 6, 2015 THE ALTERNATOR FAILED WHILE DRIVING ON FREEWAY. THE CHARGING SYSTEM INDICATOR ILLUMINATED AND WITHIN 30-60 SECONDS, HE SMELLED A BURNING ODOR COMING FROM THE VENTS AND THE VEHICLE LOST ALL OF ITS ELECTRICAL POWER. THE CONSUMER WAS FORCED TO COAST TO THE LEFT SHOULDER AND LUCKILY AVOIDED AN ACCIDENT. THE DEALER REPLACED THE ALTERNATOR, BUT SAID THE BATTERY WAS COMPLETELY DEAD AND THEY REPLACED IT FOR FREE. *JB
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING AT 2 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO A DEALER. THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017*CN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V115000 (ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE 2012 JEEP GRAND CHEROKEE CHECK ENGINE LIGHT WAS ON AND STALLED THEN PULLED OVER TO SIDE OF STREET THEN RESTARTED ENGINE.TOOK TO DODGE DEALERSHIP -HAD MAJOR ENGINE FAILURE NO-TO LOW COMPRESSION ON LFT CYLINDER HEAD. IS THE FUEL TANK ON THIS VEHICLE DEFECTIVE WILL IT LEAK AND EXPLODE/CATCH FIRE IF REAR ENDED? THIS VEHICLE WAS OWNED BY DEALERSHIP WITH OPEN/ACTIVE RECALL SAFETY DEFECTS. SHOULD I BE CONCERNED WITH DRIVING THIS VEHICLE. DEALERSHIP DID NOT DISCLOSE THIS WHEN THEY SOLD THE VEHICLE. HOW IS THIS LEGAL AND ALLOWED TO GET AWAY WITH THIS DANGEROUS VEHICLE. I DON'T WANT TO PUT MY FAMILY IN IT. MAYBE THE DEALERSHIP OWNER WILL PUT HIS FAMILY IN IT SINCE HE'S SELLING DEFECTIVE CARS. I JUST GET ANOTHER SAFETY RECALL NOTICE. THIS VEHICLE IS AN ACCIDENT/FATALITY WAITING TO HAPPEN. THE MANUFACTURER/DEALERSHIP SHOULD REFUND THE PURCHASE PRICE OR BE CRIMINALLY CHARGED. I PAID THOUSANDS OF $'S, THIS VEHICLE IS A TOTAL LOSS WHO GOING TO BUY IT. *TR
THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER 14V104000 HAS BEEN EXPERIENCED ON MULTIPLE OCCASIONS OVER THE LAST 18 MONTHS. HOWEVER, MY VIN DOES NOT INDICATE THAT MY VEHICLE IS ASSOCIATED WITH THIS RECALL. I BELIEVE THE INVESTIGATION SHOULD BE EXPANDED TO DETERMINE IF A BROADER SET OF VEHICLES IS SUBJECT TO THIS SAFETY ISSUE. *TR
THERE IS NO INCIDENT TO REPORT BUT A PROBLEM GETTING MY RECALL OF THE ALTERNATOR SEEN TO. I MADE AN APPOINTMENT WITH MY DEALER, RT 46 CHRYSLER, JEEP, DODGE, WELL OVER A MONTH AGO AND RECEIVED A CALL FROM THE SERVICE DEPARTMENT THE DAY BEFORE THE APPOINTMENT STATING THE PART WAS NOT IN, THEY DO NOT KNOW WHEN IT WILL BE IN AND THERE IS NO OPTION TO BE PLACED ON A WAITING LIST TO BE CALLED WHEN THE PART WILL BE AVAILABLE. THIS TO ME IS RIDICULOUS. I HAVE SENT A COMPLAINT TO CHRYSLER CUSTOMER SERVICE ABOUT THIS TREATMENT BY THE DEALER. DO YOU HAVE ANY SOLUTION TO OFFER ME TO GET THIS RECALL TENDED TO? PLEASE LET ME KNOW. THANK YOU. *TR
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE MALFUNCTION INDICATOR WARNING SENSOR AND THE ELECTRONIC THROTTLE SENSOR LIGHTS ILLUMINATED AS THE VEHICLE SPEED BEGAN TO DECELERATE. THE CONTACT STOPPED THE VEHICLE AND OPENED THE HOOD WHERE BLACK SMOKE AND FLAMES STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 30 MPH, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE AIR VENTS AND OUTSIDE THE VEHICLE. IN ADDITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 63,000.
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO LACK OF PARTS TO FIX SUN VISOR VANITY LAMP WIRING UNDER RECALL. *SMD THE CONSUMER STATED THE DASH RATTLED, THE SUNROOF HAD TO BE FIXED ON SEVERAL OCCASIONS, THE GLOVE BOX, ALTERNATOR AND ENGINE HEAD WERE REPLACED. *JB
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
SEAL FAILS PREMATURELY ON RACK AND PINION. IT LEAKS INTO BOOT SEALING THE CONNECTION BETWEEN THE END OF THE RACK AND THE INNER RODS, WHICH MASKS THE PROBLEM. BECAUSE THE VEHICLE IS NOT DRIPPING FLUID THE LEAK GOES UNNOTICED. I SEE THIS AS A SERIOUS ISSUE, AS MOST PEOPLE DO NOT EXPECT THE RACK & PINION TO FAIL AT SUCH AN EARLY INTERVAL THEY ARE PROBABLY NOT CHECKING FLUID LEVELS.. THIS COULD POTENTIALLY CAUSE LACK OF STEERING AND RESULT IN MANY ACCIDENTS. JEEP IS IGNORING THE PROBLEM, MESSAGE BOARDS ON INTERNET ARE FULL OF PEOPLE REPORTING THIS ISSUE. I WOULD LIKE TO SEE IT INVESTIGATED. *TR
CAR SLIGHTLY STALLED AS I TRIED TO ACCELERATE FROM A STOP AT A STREET LIGHT. AFTER A FEW SECONDS IT JOLTED FORWARD AND THEN CONTINUED TO DRIVE AS NORMAL. NOW EXPERIENCING PROBLEMS STARTING THE CAR ON A REGULAR BASIS, SOMETIMES NEEDING 2 TO 3 ATTEMPTS TO PROPERLY START THE ENGINE. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECEIVED RECALL NOTIFICATION IN NOVEMBER, 2014. CONTACTED DEALER AND SCHEDULED AN APPT. TO REPLACE, WHEN WENT TO DEALER WAS TOLD THEY WERE OUT OF THE REQUIRED PARTS. RECEIVED FOLLOW UP NOTICE IN MARCH, 2015 AND SCHEDULED AN APPT. FOR APRIL 2015. WHEN I WENT TO THE DEALER THE SAME ISSUE HAPPENED, THEY DID NOT HAVE THE REQUIRED PARTS. JEEP SHOULD HAVE THE PARTS AVAILABLE FOR A RECALL THAT MAY RESULT IN A FIRE. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MARCH OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WAS DRIVING DOWN HIGHWAY APPROX. 65 MPH WHEN TRANSMISSION APPEARED TO JUMP OUT OF GEAR, ENGINE REV'ED TO APPROXIMATELY 3000 TO 4000 RPM'S, COASTED A DISTANCE AND THE CAR JUMPED BACK INTO GEAR AND I CONTINUED ON. THE CHECK ENGINE LIGHT CAME ON AND THE EOC SIGNAL TURNED OFF. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. THE SECOND TIME THE DEALER HAD IT FOR A WEEK+ AND REBUILT THE TRANSMISSION. IT HAPPEN AGAIN AND THEY SAID THEY FIXED IT AND IT DID NOT OCCUR UNTIL JUST LAST WEEK AND IT HAPPEN TWICE THEN. I WAS PREPARING TO TAKE IT BACK THIS MORNING AND WHEN I GOT IN THE VEHICLE THE CHECK ENGINE LIGHT WAS AND IT IS NOW RUNNING FINE. THERE WAS A 3 MONTH PERIOD THAT IT DID NOT OCCUR AND AS I SAID IT HAPPEN TWICE LAST WEEK. I PURCHASED THIS USED WITH 42500 MILES ON IT, IT NOW HAS 46500 MILES. THE DEALERS HAYES CHRYSLER HAS DONE AN OUTSTANDING JOB AND HAS BEEN VERY COOPERATIVE, BUT THIS IS STARTING TO GET FRUSTRATING. NOT SURE IF THIS IS A SAFETY ISSUE, BUT LIKELY IT IS. I HAVE SPOKE TO A COUPLE OF OWNERS AND THEY HAVE HAD VERY SIMILAR STORIES ABOUT THIS VEHICLE. PLEASE LOOK INTO THIS ISSUE. *TR
THE ALTERNATOR COMPLETELY FAILED, AND I WENT TO THE DEALER, BUT WAS TOLD THAT IT WAS NO LONGER UNDER WARRANTY. I PAID APPROXIMATELY $800.00 TO HAVE THE ALTERNATOR REPLACED. I FOUND OUT THAT, LATER THAT YEAR, THERE WAS A RECALL ON THE ALTERNATOR: 14V634000, WHICH APPEARS TO BE FOR THE EXACT REPAIR THAT I HAD PERFORMED. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS DRIVING ON THE 241 TOLL ROAD UP A STEEP HILL GOING APPROXIMATELY 65 MPH AND THE ENGINE DOWN SHIFTED INTO A LOWER GEAR, THE ENGINE BEGAN REVVING HIGH, THE RPM WENT HIGH, AND I LOST SPEED. I PULLED OFF TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK WHILE I CALLED MY HUSBAND BECAUSE I DID NOT KNOW WHAT WAS HAPPENING TO THE VEHICLE. I WANTED TO LET HIM KNOW IN CASE I WAS STRANDED ON THE SIDE OF THE ROAD. WE DECIDED WE WANTED TO TRY TO GET THE VEHICLE HOME, IF POSSIBLE. I PUT THE VEHICLE BACK IN DRIVE AND GOT BACK ON THE HIGHWAY AND IT DID NOT DO IT AGAIN AND I MADE IT HOME. *TR
MULTIPLE TIMES MY VEHICLE WOULD NOT RECOGNIZE THE KEY FOB TO OPEN THE DOORS WHEN GETTING INTO THE VEHICLE, NOR START THE VEHICLE. THE DISPLAY SAYS IT DOES NOT DETECT THE KEY. IT IS IN MY PURSE AND SOMETIMES IT CAN DETECT IT OTHER TIMES IT DOES NOT. WE HAVE REPLACED THE BATTERIES AND THIS STILL CONTINUES TO HAPPEN RANDOMLY. THE BLUETOOTH CONSTANTLY SAYS THE SIGNAL STRENGTH IS WEAK. WHEN I LOOK AT MY PHONE THE SIGNAL STRENGTH IS STRONG ON THE PHONE. *TR
3/28/2015 (20,924 MILES): THIS IS THE SECOND TIME MY 2012 JEEP GRAND CHEROKEE HAS STALLED WHEN I PUT IT IN REVERSE AFTER STARTING. I STARTED THE JEEP AND PUT IT IN REVERSE AND I BEGAN TO BACK OUT OF A PARKING SPACE AND IT STALLED. HOWEVER, WHEN I LOOKED AT THE DISPLAY SHOWED THAT THE JEEP WAS IN PARK, HOWEVER THE SHIFT LEVER WAS STILL IN REVERSE, AND THE RADIO WAS STILL ON LIKE THE CAR ELECTRONICS WERE ON. I MOVED THE SHIFT LEVER BACK INTO PARK. I PUSHED THE START/STOP BUTTON BUT I COULD NOT GET THE VEHICLE INSTRUMENTS OR RADIO TO SHUT OFF. I TRIED SEVERAL ATTEMPTS TO START THE VEHICLE, HOWEVER IT JUST CLICKED ONCE AND THE STARTER DID NOT ENGAGE. WHILE MY FOOT WAS ON THE BRAKE, I PUT THE GEAR SHIFT IN REVERSE AND THEN BACK INTO PARK. I AGAIN TRIED TO PUSH THE START/STOP BUTTON AND THIS TIME IT JUST KEPT CRANKING BUT FAILED TO START. THE VEHICLE STARTED TO ROLL WHILE THE DASH DISPLAYED P AND I WAS IN A LEVEL PARKING LOT. WHEN I STEPPED ON THE BRAKES THEY WERE HARD TO PRESS. I USED MY PHONE TO CALL MOSS BROS SERVICE AND THEY TRANSFERRED ME TO THE MOSS MOTORS RIVERSIDE, CA SERVICE CENTER. I EXPLAINED MY SITUATION BUT ALL SERVICE ADVISORS WERE BUSY. I WAITED ON THE LINE FOR OVER 11 MINUTES AND SOMEONE CAME BACK ON THE LINE AND TOLD ME THAT SOMEONE WOULD CALL ME BACK. SEE CALL LOG FROM PHONE RECORDS BELOW. I EXPLAINED TO THE OPERATOR THAT IF I COULD NOT GET THE VEHICLE TO TURN OFF THAT THE BATTERY WOULD EVENTUALLY GO DEAD. AFTER WAITING ON HOLD ALL THIS TIME I ATTEMPTED TO PUSH TH
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE ONE REMEDY PART WAS BEING DISTRIBUTED AT A TIME TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER HAD NOT SENT THE PARTS AT THE TIME OF THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED, BUT THE MANUFACTURER NEVER SENT THE PART. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
BLIND SPOT DETECTION SENSORS FAILED ON BOTH SIDES. HAD TO TURN SYSTEM OFF BECAUSE IT CONSTANTLY TOLD ME IT HAS FAILED. DEALER SAID $2000+ TO FIX. LUCKILY I HAD EXTENDED WARRANTY AND ONLY COST $100 HOWEVER A THREE OLD CAR WITH JUST OVER 50,000 MILES SHOULDN'T HAVE THESE ISSUES. IT SOUNDS LIKE THERE'S A PROBLEM WITH THESE DEVICES. *TR
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
HAVING THE JEEP SERVICES FOR A BROKEN CHAIR RAIL ($1200!) AND THEY TOLD ME THE POWER STEERING RESERVOIR WAS EMPTY AND THE POWER STEERING PUMP, RESERVOIR, RACK AND PINION AND HOSES WILL NEED TO BE REPLACED FOR ANOTHER $2350! I'VE READ THAT THIS VEHICLE HAS A HISTORY OF THIS AND HAS CREATED A FIRE HAZARD. THIS CAR IS NOT 3 YEARS OLD AND HAS HAD FUEL PUMP, WATER PUMP, REAR LATCH LOCK AND MULTIPLE RECALLS ON OTHER ITEMS. DEALERSHIP IS RAKING IN THE CASH; IT VERY UPSETTING FOR SOMEONE WHO REALLY WANTS TO BUY AMERICAN MADE VEHICLES! *TR
AS I WAS BACKING OUT OF MY DRIVEWAY TODAY MY BRAKES FAILED, AND WHEN I SAY FAILED I MEAN I HAD NO BRAKES AT ALL. I CANNOT TELL YOU HOW FRIGHTENING THIS WAS. I MANAGED TO STOP THE CAR BY SHIFTING IT BACK INTO PARK. I WAS ABLE TO DO THIS BECAUSE I WAS NOT GOING VERY FAST. SINCE 2/12 (TIME OF PURCHASE) UNTIL 8/14 I HAVE RECEIVED 3 RECALLS (CYLINDER MISFIRE, BRAKE BOOSTER AND SUN VISOR WIRING) ON THIS BRAND NEW VEHICLE! I RECEIVED THE BRAKE BOOSTER RECALL IN THE SUMMER OF 2014. IT TOOK A FEW MONTHS TO GET AN APPOINTMENT TO HAVE IT FIXED BECAUSE OF LACK OF PARTS IN STOCK. I FINALLY GOT AN APPOINTMENT ON 10/8/14 AT KELLY JEEP, LYNNFIELD, MA (PLACE OF PURCHASE) TO HAVE BOTH THE BRAKE BOOSTER AND THE SUN VISOR WIRING REPAIRED. THE CYLINDER MISFIRE WAS REPAIRED BEFORE THIS TIME AND BEFORE I ACTUALLY RECEIVED THE RECALL BECAUSE OF PROBLEMS I WAS HAVING WITH THE ENGINE. AFTER THE BRAKES FAILING ME TODAY, I AM GRATEFUL THAT I WAS NOT ON THE STREET/HIGHWAY, THAT NONE OF MY CHILDREN WERE DRIVING THE CAR OR I WAS NOT DRIVING SOMEONE ELSE'S CHILD IN A CARPOOL. THIS DOES NOT CHANGE THE FACT THAT IF THE BRAKES FAILED JUST A COUPLE OF MINUTES LATER I COULD HAVE BEEN KILLED OR EVEN WORSE, HAVE KILLED SOMEONE ELSE, FOR THE FAILURE OF THE BRAKE BOOSTER THAT WAS SUPPOSEDLY FIXED ON 10/8/14. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE HAD MY GRAND CHEROKEE FOR 1.5 YRS AND HAVE HAD AN INTERMITTENT START ISSUE SINCE I GOT IT. IT STARTED OUT ONCE OR TWICE EVERY COUPLE MONTHS. IN THE LAST 3 WEEKS IT WILL NOT START FOR ME MULTIPLE TIMES PER DAY. THIS IS A VERY ANNOYING PROBLEM AND I HAD IT AT A DEALER FOR 2 DAYS AND THEY CAN'T GET IT TO DUPLICATE. THE ALTERNATOR RECALL WAS PERFORMED AND THEY ALSO ADDED THE EXTERNAL FUEL PUMP RELAY OUTSIDE OF THE TIPM. THEY FAIL TO ACKNOWLEDGE ANY SORT OF PROBLEM BECAUSE MY VEHICLE HAS NO CODES WHEN THEY RUN DIAGNOSTICS ON IT. SINCE THEY HAVE ADDED THIS EXTERNAL FUEL PUMP RELAY (WHICH I SEE IS GOING TO BE IN A RECALL) THE VEHICLE WOULD NOT START AFTER I MADE MY FIRST STOP AND SHUT TE VEHICLE OFF. THIS HAPPENED RIGHT AFTER I LEFT THE DEALER. THE DEALER HAS PROVIDED ME WITH NO RESOLUTION AND WILL NOT DO ANYTHING FURTHER UNTIL THEY GET THEIR CODES IN THE DIAGNOSTICS. MY VEHICLE IS AN EARLY MODEL 2012 AND THE DEALER EVEN LOOKED AT MY TIPM AND COMPARED TO A 2011 TIPM, IT WAS THE SAME TIPM IN MY VEHICLE COMPARED TO THE 2011 MODEL. I WISH FIAT/CHRYSLER WOULD GET IT TOGETHER AND RECOGNIZE THIS PROBLEM IN OTHER MODEL YEARS BESIDES THE ONES RECALLED. *TR
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL # 14V634000. *JB
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR FAILURE RECALL NOTICE REPAIRS AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER REFERENCED RECALL # 14V634000. *JB
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →