Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/5 *CN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
WHILE DRIVING VEHICLE STARTED PULSATING AND THEN TURNED OFF. WOULD THEN NOT START. ENDED UP BEING A TOTALLY INTEGRATED POWER MODULE FAILURE WHICH SHUT POWER OFF TO THE FUEL PUMP. CHRYSLER HAS ALREADY ISSUED A RECALL BUT THEIR "FIX" DOES NOT SEEM TO BE ADEQUATE. INSTEAD OF REPLACING THE TIPM WITH AN IMPROVED DESIGN, THEY HAVE DEVELOPED A "BAND-AID" FIX OF BYPASSING THE INTERNAL TIPM RELAY.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
AS I WAS DRIVING TO WORK IN THE MORNING, MY VEHICLE STALLED COMPLETELY AND I HAD TO PUT MY HAZARDS ON IN THE MIDDLE OF THE LEFT SIDE LANE. LUCKILY, THERE WAS NO TRAFFIC BEHIND ME AND I WAS ABLE TO REMOVE THE KEY, RE-INSERT THE KEY AND THE VEHICLE STARTED UP AGAIN. I WASN'T GOING FAST AND THERE WASN'T TRAFFIC TO CAUSE AN ACCIDENT BUT THIS HAS MADE ME FEAR OVERTIME I STEP FOOT INTO MY VEHICLE. I'M A WORKING MOTHER AND I NEED MY VEHICLE TO TRANSPORT MY FAMILY. I BOUGHT THE JEEP FROM VACAVILLE DODGE ABOUT A YEAR AGO AND THEY FAILED TO MENTION ANYTHING WRONG WITH THE VEHICLE. ONE MONTH AFTER OWNING IT, I STARTED TO RECEIVE RECALL NOTICES. I DID TAKE IT IN AS SOON AS I GOT 3 IN A ROW. THE DEALERSHIP TOLD ME THEY COULD FIX TWO ISSUES BUT ONE WOULD HAVE TO WAIT UNTIL THEY HAVE THE RIGHT PARTS. THIS TOOK TWO MONTHS BEFORE I COULD GET IT FIXED. NOW, I HAVE RECEIVED AN ADDITIONAL 3 RECALL NOTICES AND THE DEALERSHIP IS TELLING ME THEY WILL ADD ME TO A WAITLIST. THE DEALERSHIP HAS CONFIRMED THAT THEY WON'T HAVE ALL THE NECESSARY PARTS/TIME TO FIX THE RECALLS FOR ANOTHER COUPLE MONTHS. MY FAMILY'S LIVES ARE IN DANGER SO I HAVE CHOSEN TO USE PUBLIC TRANSPORTATION WHICH IS A HUGE INCONVENIENCE. I BOUGHT THIS VEHICLE BECAUSE I'VE ALWAYS TRUSTED THE DODGE, CHRYSLER, AND JEEP COMPANY. I'M MAKING PAYMENTS ON A VEHICLE THAT I CAN'T EVEN USE BECAUSE OF ALL THESE RECALLS.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND AND WAS DIFFICULT TO STOP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC),14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DELIVER THE PART TO DO THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL AUGUST 28, 2015. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SHATTERED. I HAD A STATE TROOPER CHECK OUT THE DAMAGE AND HE SAW NO SIGN OF A FOREIGN OBJECT.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES) WERE RECEIVED IN 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN UNUSUAL NOISE COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE THEN BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERE WERE SEVERAL REAR BOLTS ON THE REAR BASE OF THE TIRE AXLE FLANGE THAT WERE LOOSE AND SOME HAD FRACTURED OFF THE BASE FLANGE. THE DEALER REPLACED ALL THE TIRE BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT HE HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) BUT THE PART AS NOT AVAILABLE. THE CONTACT FELT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
I WAS NOTIFIED BY FCA IN APRIL 2015 OF THE R09 / NHTSA 14V-115 RECALL. I RECEIVED NO NOTICE REGARDING REPLACEMENT OR REPAIR. ON 8/5/2015 I CONTACTED THE DEALERSHIP AND WAS ADVISED THAT PARTS HAD JUST ARRIVED. THE VEHICLE IS SCHEDULED FOR REPAIR ON 8/10/2015. I BELIEVE THAT THIS ISSUE, IN CONJUNCTION WITH OTHER SAFETY ISSUES INVOLVING WIRING AND BRAKES, ESTABLISHES A MAJOR SAFETY CONCERN WITH THIS VEHICLE. I BELIEVE FCA SHOULD OFFER BUY BACKS OR SIGNIFICANT TRADE INCENTIVES FOR THIS VEHICLE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED SOME SERVICE UPDATES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
RECEIVED RECALL NOTICE (R09/NHSTA 15V-115) 4/15/15. TO DATE, 8/3/15, HAVE NOT BEEN NOTIFIED OF AVAILABLILITY OF REPLACEMENT PARTS. PRIOR DEFECTS WITH THIS VEHICLE INCLUDE: REPLACEMENT OF RIGHT CYLINDER HEAD JUST 8 MONTHS AFTER PURCHASE; FOLLOWED BY 3 SAFETY RECALLS FOR ALTERNATOR (NHSTA 14-V-634) WHICH TOOK 6 MONTHS TO GET REPLACED DUE TO LACK OF PARTS AVAILABILITY; BRAKE BOOSTER (NHSTA 14V-154) AND SUN VISOR WIRING (NHSTA 14V-391). I BELIEVE A REFUND/BUY BACK IS WARRANTED DUE TO THE SAFETY HAZARDS THIS VEHICLE HAS PRESENTED AND EXCESSIVE DELAYS IN GETTING NECESSARY REPAIRS.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DEVELOPED A SOLUTION TO DETER THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/17/15*LJ THE DEALER CLAIMED THE PARTS WERE DAMAGED AND THE RECALL COULD NOT BE PERFORMED. THE DEALER INFORMED THE CONSUMER IT MAY TAKE 1 TO 2 MONTHS BEFORE MORE PARTS ARRIVED, BECAUSE CHRYSLER ONLY SENDS A COUPLE AT A TIME. UPDATED 05/04/16.*JB
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT MADE AVAILABLE. THE CONTACT STATED THAT THE DEALER INSTALLED A TIPM AND A R09; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE RECEIVED THE #R09 15V-115 FUEL PUMP RELAY NOTICE AND CONTACTED DEALER, PARTS STILL UNAVAILABLE. EXCEEDS A REASONABLE AMOUNT FOR TIME FOR REPAIR. THE DEALER STATED THAT PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT YET DETERMINED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. VEHICLE ON MULTIPLE OCCASIONS FAILS TO START.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH ON AN INCLINE, THE VEHICLE HESITATED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, AS WELL AS WHEN MAKING LEFT AND RIGHT TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,397.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
JEEP VISOR RECALL- FIRE INSIDE MY JEEP: I HAD THE JEEP VISOR RECALL COMPLETED IN JANUARY 2015, TOOK MY JEEP INTO THE JEEP DEALERSHIP IN MAY/JUNE COMPLAINING OF A BURING SMELL TWICE. THEY SAID I WAS ON THE LIST FOR THE SECOND RECALL PARTS TO COME IN AND THEY WOULD CALL ME. THEY SAID THEY INSPECTED MY JEEP AND DIDNT SEE ANYTHING WRONG AND WISHED ME THE BEST (DEPSITE MY DOME LIGHTS BEING DIM AND PASSENGER LIGHT DOCUMENTED BEING COMPLETLY OUT). MY JEEP CAUGHT FIRE ON FRIDAY 7.24.15. THE FIRE DEPARTMENT SAID IT STARTED IN THE PASSENGER VISOR. THIS HAS BEEN A HEADACHE OVER WHO IS AT FAULT AND I WISH JEEP WOULD INVESTIGATE TOO. MY FAMILY IS NOW AFFRAID OF JEEPS, MY DAUGHTER DOESNT WANT TO SIT IN THE FRONT ROW ANY LONGER AND IT HAS BEEN A MESS OVER A POTENTIAL RECALL ERROR. PLEASE HELP! MY CAR IS DESTROYED PER OUR INSURANCE.
THE ISSUE WITH MY CAR WAS EXACTLY THE SAME AS ITS SISTER PRODUCT, 2012-2013 JEEP WRANGLER, WHICH WAS RECALLED FOR THIS PROBLEM - REFERENCE THE NHTSA CAMPAIGN ID NO. 13V234000. THE SAME DESIGN FLAW EXISTS IN THE 2012-2013 JEEP GRAND CHEROKEES AND THESE MODELS ALSO NEED TO BE RECALLED. PROBLEM: THE POWER STEERING RETURN LINE CONTACTS AND WEARS A HOLE IN THE ALUMINUM TRANSMISSION OIL COOLER LINE. THERE IS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS, SO AN OWNER MAY NOT HAVE ANY WAY TO KNOW WHEN IT HAPPENS. RISK: SUCH A CONDITION CAN RESULT IN A LOSS OF TRANSMISSION FLUID WITHOUT THE OWNER'S KNOWLEDGE, WHICH MAY CAUSE TRANSMISSION DAMAGE AND LOSS OF FUNCTION. IN MY CASE, THERE WAS NO WARNING LIGHT OR OBVIOUS LOW FLUID LEVELS. I CONTINUED TO DRIVE IT UNTIL A REGULARLY SCHEDULED CHECK UP. I AM UNSURE OF WHETHER THERE IS ANY UNDETECTED DAMAGE, BUT I WAS TOLD THAT I WAS ONLY MILES AWAY FROM BURNING MY TRANSMISSION OUT AND IT SHUTTING DOWN. THE REPAIR COST WAS $849.27 AT THE LOCAL DEALERSHIP. HOWEVER, IF IT HAD SHUT DOWN WHILE DRIVING ON THE HIGHWAY, WHICH I DO OFTEN AS A SINGLE MOM WITH TWO DAUGHTERS, THE VEHICLE COULD HAVE LOST FUNCTION WHILE DRIVING. WHY ISN'T THIS RECALLED ALREADY? IT'S NOT SAFE AND IT'S THE SAME EXACT PROBLEM AS IT'S SISTER PRODUCT THAT WAS ALREADY RECALLED!
INTERIM RECALL NOTICE SENT OUT ABOUT 2 MONTHS AGO IN RE TO FUEL PUMP RELAY. CALLED DEALER TODAY & STILL NO PARTS AVAILABLE & THEY HAVE NO FURTHER INFO. CALLED THE RECALL ASSISTANCE NUMBER ON THE INTERIM NOTICE & GET A RECORDING THAT SAYS CALL BACK & THEN DISCONNECTS. THIS IS CRAZY AS NOTICE SAYS THE PROBLEM COULD CAUSE A CRASH???
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM 35 MPH, THE VEHICLE ATTEMPTED TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, AN ABNORMAL BURNING SMELL EMITTED INTO THE VEHICLE. THE CONTACT STATED THAT THE INTERIOR LIGHTS WERE TURNED ON, BUT FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND HEADLINER BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000(ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFIED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/15*LJ UPDATED 01/26/16.*JB THE CONSUMER STATED THE PART WAS REPLACED ON AUGUST 18, 2015. UPDATED 3/23/2016*JS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V11500(ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/5 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 12/21/2015 *JS
MY 2012 JEEP GRAND CHEROKEE HAS THE 3.6 LITER PENTASTAR V6 WITH THE 5 SPEED AUTOMATIC TRANSMISSION. IT HAS THE QUADRA TRAC 1 FULL-TIME 4X4 SYSTEM. THE TRANSMISSION IS VERY "CLUNKY" AND FEELS UNSURE OF WHAT IT SHOULD BE DOING. UPSHIFTS COME EARLY, AT LOW SPEED AND RPM'S. OFTEN THIS IS NOT AN ISSUE, BUT SOMETIMES CAUSES THE VEHICLE TO FEEL EXTREMELY UNDERPOWERED. PRESSING THE ACCELERATOR FURTHER WILL EVENTUALLY RESULT IN A DOWNSHIFT AND A RESULTING CLUNK IN THE DRIVELINE. LOW SPEED DRIVING ON CURVY ROADS IS NOT A NICE EXPERIENCE WITH THIS VEHICLE. DOWNSHIFTS ARE ABRUPT AND ANYTHING BUT SMOOTH. THERE IS OFTEN A CLUNK THAT CAN BE HEARD AND FELT WHILE DECELERATING FOR AN UPCOMING CURVE. THE BEST WAY TO DESCRIBE THE FEELING IS RIDING WITH A PERSON WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION CAR FOR THE FIRST TIME. NOT SURE IF THIS COMPLAINT IS RECALL WORTHY, BUT I WORRY THE TRANSMISSIONS INDECISIVENESS IS GOING TO PREMATURELY WEAR THE DRIVELINE COMPONENTS. PERHAPS A SOFTWARE UPDATE FOR THE TRANSMISSION WOULD BE A GOOD PLACE TO START.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON TURNING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED; HOWEVER, THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE CONTACT HAD TO CONSTANTLY GET THE BATTERY RECHARGED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART WAS NOT AVAILABLE. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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