2012 Jeep Grand Cherokee complaints

VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. NO INDICATIONS OF PROBLEM AS FAR AS WARNINGS. LOSES ALL ENGINE POWER, POWER STEERING, POWER BRAKES. HAPPENS WHEN SLOWING. ONCE SHIFTED TO NEUTRAL OR PARK, IT WILL RESTART WITHOUT ISSUE. INTERMITTENT DANGEROUS PROBLEM. NO FAULTS ACTIVE, NO DIAGNOSIS TO BE FOUND. VEHICLE IS UP TO DATE ON RECALLS AS FAR AS WE CAN TELL. CONCERNS FOR SAFETY ARE PRESENT. VEHICLE CURRENTLY HAS 128929 MILES, BUT THIS HAS HAPPENED 3-4 TIMES A YEAR RANDOMLY SINCE WE PURCHASED IT AT 33K IN 2014.

THE METAL BEZEL ON CUP HOLDER TRIM PEELS AND CAUSES CUTS ON HAND AND FINGERS. ITS THE CENTER CONSOLE SHIFTER BEZEL TRIM WITH LIGHTENING ASSEMBLY. THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW.(65K MILES) I'VE CUT MY HAND MULTIPLE TIMES. I BELIEVE ITS THE HOT/COLD THAT CAUSES TO PEEL. POOR CRAFTSMANSHIP. 2012 JEEP GRAND CHEROKEE LAREDO.APPARENTLY ON JEEP FORUMS THERE ARE PLENTY OF COMPLAINTS THERE ABOUT THIS. I'M NOT THE ONLY ONE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SMOKE APPEARED FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO CHAMPION OF DECATUR INC. (3831 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A SECOND TIME AND THE COMPUTER SYSTEM WAS RESET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 96,000. *TT

AFTER RETURNING HOME FROM A 190 MILE TRIP, DURING WHICH WE EXPERIENCED NO MAINTENANCE ISSUES OR WARNING LIGHTS, MY WIFE AND I PARKED OUR JEEP IN OUR UNDERGROUND GARAGE. UPON UNPACKING OUR CAR WE COULD SMELL, WHAT APPEARED TO BE, AN ELECTRICAL SMELL WITH A CLOUD OF SMOKE FORMING AROUND THE CAR. WE WERE FORCED TO USE THE EMERGENCY KEY TO REENTER THE CAR TO INSPECT IT FOR FIRE AND TO OPEN THE HOOD IN ORDER TO CHECK THE ELECTRICAL SYSTEM. WE OBSERVED THE CAR FOR APPROXIMATELY TEN MINUTES UNTIL THE SMOKE CLEARED TO ENSURE THERE WAS NO LINGERING FIRE. THE JEEP WAS TOWED TO AN AUTO SHOP WHERE THEY DETERMINED THAT THE ALTERNATOR HAD COMPLETELY SHORTED OUT, THEREBY DESTROYING THE ENTIRE ELECTRICAL SYSTEM INCLUDING THE ALTERNATOR, COMPUTER AND BATTERY. WE CONSIDER OURSELVES VERY FORTUNATE THAT THIS INCIDENT DID NOT OCCUR WHILE WE WERE DRIVING ON THE INTERSTATE, OR THE CHESAPEAKE BAY BRIDGE WHICH WAS ON OUR ROUTE. WE HAVE SINCE LEARNED THAT CHRYSLER HAD ISSUED A RECALL FOR THIS ALTERNATOR IN 2017. HOWEVER, WE WERE NEVER NOTIFIED ABOUT THE RECALL. WE ARE CONCERNED THAT THIS COULD HAPPEN TO SOMEONE ELSE ON THE HIGHWAY WHILE THEY ARE DRIVING AND COULD BE DEVASTATING IF THEY LOSE CONTROL OF THE CAR DUE TO THE LOSS OF POWER, OR WORSE, A FIRE. WE ARE HOPING TO BE REIMBURSED BY CHRYSLER FOR THE COST OF REPAIR WHICH TOTALED $2,900.

I HAD A RECALL ON ALTERNATOR WHICH I HAD RECALL ON AND DIDN'T RECEIVED A LETTER IN THE MAIL. SO ONE DAY I WAS DRIVING WITH MY FAMILY AND I SMELL SMOKE COMING MY HOOD WHICH I THOUGHT MY CAR WAS ON FIRE SO I PULL OVER AND GOT OUT THE CAR AND CALL ROAD SIDE SERVICE TO TOW MY CAR TO CHAMPIONSHIP OF DECATUR. THEY FIX THE RECALL ON THE ALTERNATOR AND DIDN'T REPLACE MY BATTERY WHICH WAS LOW. THEY CHARGE MY BATTERY AND EVERYTHING WAS FINE SO I PICK MY CAR UP AND WHEN DOWN THE STREET FOR 4 MILES AND MY CAR CUT OFF AGAIN SO I HAD TO GET TO AUTO ZONE TO GET A BATTERY. I HAVE A NEW BATTERY AND ALTERNATOR AND MY JEEP IS STILL NO POWERING ON. I DO NOT FEEL SAFE DRIVING MY VEHICLE ANYMORE I HAVE A 1 YEAR DAUGHTER AND ANOTHER BABY DUE ANY DAY NOW. SO HOW CAN WE RESOLE THIS ISSUE ITS NOT SAFE HAVING A ELECTRICAL SYSTEM PROBLEM.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. LOU FUSZ CHRYSLER JEEP DODGE RAM FIAT (3480 STATE HWY K, O'FALLON, MO 63368, (636) 442-8100) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,164.

MY CAR WAS RECALLED FOR THE ALTERNATOR PROBLEM AND REPAIRED. IN THE LAST COUPLE OF WEEKS THE VEHICLE IS MAKING THE SAME NOISES IT DID WH N THE ALTERNATOR FAILED.

THE ABILITY TO MANUALLY DOWNSHIFT THE AUTOMATIC TRANSMISSION WHILE DRIVING ANYWHERE FAILED AT ABOUT 63,000 MILES. THIS NECESSITATES THE USE OF ONLY THE BRAKES TO SLOW THE VEHICLE WHEN DRIVING DOWN HILL. BECAUSE THE BRAKE ROTORS ARE UNDERSIZED, THIS CAUSES THE ROTORS TO WARP.

THE COMPASS STOPPED WORKING IN ALL CASES WHETHER MOVING OR NOT.

THE BACKUP CAMERA STOPPED WORKING IN ALL CASES WHEN THE VEHICLE IS IN REVERSE.

THE ENGINE TURNED OFF WHILE I WAS DRIVING. THE ONLY EXPLANATION IS THAT THE BATTERY IN THE KEY DIED. I WAS EXTREMELY LUCKY THAT I DID NOT GET IN AN ACCIDENT. PLEASE LET PEOPLE KNOW. THIS IS EXTREMELY DANGEROUS.

HELLO, WAS HOPING YOU COULD GUIDE ME. I HAVE BEEN HAVING ISSUES WITH MY JEEP SHUTTING OFF WHILE DRIVING. I COULD BE ON THE FREEWAY AT A LIGHT OR EXITING THE FREEWAY AND IT SHUTS OFF. THIS ISSUE HAS BEEN GOING SINCE THE END OF 2016. I DECIDED TO TAKE IT TO ANOTHER DEALER THEY NOW SAY THEY HAVE FOUND A PROBLEM, BUT NOW JEEP IS SAYING SINCE I AM OVER MY MILES THEY CANNOT COVER THE CHARGES. CAN YOU PLEASE HELP? *TT *TR

ON APRIL 16, 2018, I TOOK MY CAR INTO THE GLENDALE CHRYSLER JEEP DODGE DEALERSHIP IN GLENDALE, MO, TO OBTAIN THE ALTERNATOR DIODE THERMAL FATIGUE RECALL REPLACEMENT. DURING THEIR INSPECTION, I WAS NOTIFIED THAT I ALSO NEEDED TO REPLACE THE RACK AND PINION POWER STEERING MODULE DUE TO LEAKING FLUID FOR $2300.00. THIS ITEM IS CONNECTED TO THE RECALL OF THE ALTERNATOR DIODE THERMAL FATIGUE PROBLEM. IN ADDITION, I WAS NOTIFIED BY THE INSPECTOR THAT I HAD TO REPLACE THE RIGHT REAR SHOCKS, ALSO DUE TO BROKEN SEALS AND LEAKING FLUID. THIS CAR OBVIOUSLY IS EXPERIENCING SYSTEMIC FAILURES, FOR WHICH JEEP SHOULD BE HELD RESPONSIBLE, SINCE THE CAR HAS ONLY BEEN DRIVEN BY MYSELF AND HAS ONLY 46,000 MILES ON IT. THESE CORE ITEMS SHOULD LAST AT LEAST 100,000 MILES. I HAVE FOUND THAT THE DEALERSHIP IS CHARGING ME ALMOST TWICE THE GOING RATE FOR REPLACING THESE ITEMS, AND THIS IS QUITE UPSETTING. I HAVE FOUND INFORMATION ON THE INTERNET THAT THERE ARE MANY SIMILAR COMPLAINTS ABOUT THESE ELECTRICAL FAILURES, AND FEEL STRONGLY THAT YOUR ORGANIZATION SHOULD ISSUE A RECALL RE THE RACK AND PINION POWER STEERING MODULE AS SOON AS POSSIBLE. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE JEEP'S RESPONSIBILITY. MY CAR HAS HAD REGULAR SERVICE CHECK-UPS, THE LAST ONE BEING ON DECEMBER 9, 2017, TO OBTAIN THE BRAKE BOOSTER WATER SHIELD RECALL REPLACEMENT - ANOTHER FAILURE. BETWEEN DECEMBER 9 AND APRIL 16, THE CAR WAS NOT DRIVEN MORE THAN A FEW HUNDRED MILES, AND ALWAYS GARAGED AND CLEAN. NO ACCIDENTS IN I

CAR STALLED AFTER STARTING AND BACKING OUT OF DRIVEWAY. HAS NOT BEEN STARTING AFTER UNTIL MULTIPLE ATTEMPTS AND STALLING AFTER STARTING. A FEW YEARS AGO IT STALLED IN THE MIDDLE OF AN INTERSECTION IN PINELLAS PARK FLORIDA WHILE MY HUSBAND WAS DRIVING 25 MPH WITH OUR CHILDREN. AAA THOUGHT IT WAS A LOOSE BATTERY CABLE. CAR ALSO HAS FAILED TO START OFF AN ON OVER THE LAST FEW YEARA AND VARIOUS PARTS HAVE BEEN REPLACED YET PROBLEM PERSISTS AND IS NOW GETTING WORSE. NOW WE ARE VERY CONCERNED THAT THE REAL CAUSE OF THESE PERSISTENT PROBLEMS HAVE GONE UNDETECTED AND WE HAVE A MALFUNCTIONING TIPM.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE FAILURES, SUCH AS THE FOUR WHEEL DRIVE AND WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY, THE TRACTION CONTROL AND ENGINE INDICATORS ILLUMINATED, AND THE KEY FOB FAILED TO START THE ENGINE. THE CONTACT REPLACED THE VEHICLE BATTERY HERSELF; HOWEVER, THE FAILURES PERSISTED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.

2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB BAKER CHRYSLER JEEP DODGE RAM IN CARLSBAD, CALIFORNIA 92008 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CAR WAS TRAVELLING ON A RURAL ROAD AND DRIVER FELL ASLEEP AT THE WHEEL. HIT AN ELECTRICAL POWER POLE APPROXIMATELY 12 INCHES INSIDE THE DRIVERS SIDE HEAD LAMP AT SPEEDS APPROXIMATELY AT 40 -45 MPH. CAR THEN PROCEEDED TO TRAVEL ANOTHER APPROXIMATE 25-30 YARDS BEFORE TURNING 90 DEGREES AND CRASHING THE REAR OF THE CAR INTO THE CORNER OF A BLOCK BUILDING. THE DRIVER WAS UNHURT HOWEVER THE AIR BAGS FAILED TO DEPLOY TO PROTECT THE DRIVER.

OVER THE LAST YEAR I HAVE HAD MY JEEP GRAND CHEROKEE IN FOR SERVICE WITH THE DEALERSHIP I PURCHASED IT FROM FOR VARIOUS THINGS FROM STANDARD OIL CHANGE/TIRE ROTATION TO A VERY SERIOUS ISSUE THAT INVOLVED THE JEEP SHUTTING DOWN OR STALLING WHILE BRAKING. THIS HAPPENS ARE VARIOUS TIME FOR REASONS THAT NO ONE CAN SEEM TO RESOLVE. THE DEALERSHIP SERVICE DEPARTMENT HAS NOT MADE ONE REPAIR TO THE VEHICLE EACH TIME I BRING IT IN BECAUSE IT DOES NOT SHOW A CODE & THEY CANNOT RECREATE THE PROBLEM, SO THEY GIVE ME NONSENSE REASON FOR IT HAPPENING, THE LATEST BEING SHORT A QUART OF OIL. WELL NEEDLESS TO SAY, THEY TOPPED OFF THE OIL & GUESS WHAT, THE JEEP STALLED THE NEXT DAY WHILE EXITING THE FREEWAY. I CANNOT EXPRESS ENOUGH HOW SCARY IT IS TO BE DRIVING AND HAVE YOUR VEHICLE SHUT DOWN AS YOU HAVE NO IDEA IT HAS DONE THIS UNTIL YOU TRY TO STEER AS YOU NO LONGER HAVE POWER STEERING. LIGHTS ARE STILL ON; RADIO IS STILL PLAYING BUT YOU HAVE NO POWER TO YOUR DRIVING ABILITIES. I HAVE EXPRESSED TO THE SERVICE DEPARTMENT WITH 2 SERVICE TECHNICIANS (NICK & JIM) AND THE SERVICE MANAGER (KEN) AND NOTHING HAS BEEN DONE. I HAVE SHARED WITH THEM THE REVIEWS AND POSSIBLE FIXES I HAVE FOUND ONLINE BUT THEY REFUSE TO EVEN LOOK AT THOSE ITEMS BECAUSE THERE IS NO CODE INDICATING THAT IS THE PROBLEM. I HAVE A CAR PAYMENT FOR A VEHICLE THAT I DON'T FEEL SAFE DRIVING BECAUSE I DON'T KNOW WHEN IT MIGHT SHUT DOWN AGAIN & NO ONE AT EWALD CHRYSLER JEEP DODGE RAM FRANKLIN WILL DO ANYTHING TO HELP ME.

I HAVE A 2012 JEEP GRAND CHEROKEE - THE FUEL PUMP WILL TURN OFF FROM TIME TO TIME WHILE VEHICLE IS IN MOTION. SOMETIMES ON THE HIGHWAY AS I AM TRAVELING 60+ MILES PER HOUR . IT WAS DIAGNOSED AS A FUEL PUMP RELAY PROBLEM , I DISCOVERED THAT THERE WAS AN ISSUE AND A RECALL WITH THESE VEHICLES HAVING FUEL PUMP RELAY PROBLEMS. I BROUGHT IT INTO GET FIXED AND IS STILL TURNING OFF WHILE I AM DRIVING , CAUSING A VERY DANGEROUS SITUATION!

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE BOOSTER RECALL REPAIRS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED ON 02/15/2018 THE VEHICLE STALLED WITHOUT WARNING MAKING THE VEHICLE INOPERABLE. THE DEALERSHIPS RESOLUTION WAS REPLACING THE ELECTRO-HYDRUALIC POWER STEERING AND THE AMP ALTERNATOR PER RECALL. *TR

THE LEATHER DASH HAS BUBBLED AND PULLED COMPLETELY AWAY FROM THE WINDSHIELD. THIS STARTED HAPPENING BEFORE 10,000 MILES.

THIS PROBLEM HAS HAPPENED QUITE A FEW TIMES WHERE THE VEHICLE IS PARKED WE PRESS THE BUTTON TO START THE VEHICLE,IT WONT START. WE HAVE TO TAKE THE BUTTON OUT START THE VEHICLE WITH THEY KEY BUT ON 3/18/18 THE RADIO WAS ON ONCE WE PARKED THE CAR ONCE THE VEHICLE WAS STARTED IT TOOK ABOUT 2 MINUTES FOR THE RADIO TO COME ON . IT WAS ALSO SAYING THAT THE KEY BATTERY WAS LOW FUNNY THING IS I JUST REPLACED THE BATTERY IN THE FOB ON 3/16/18. THIS IS AN INTERMITTENT PROBLEM I THINK JEEP NEEDS TO TAKE CARE OF. FROM WHAT I WAS READING IT IS THE TOTALLY INTEGRATED CONTROL MODULE(THE COMPUTER) WHICH CAN BE VERY COSTLY AND APPARENTLY THAT PART IS ON BACKORDER. SO THERE ARE QUITE A FEW JEEP OWNERS WITH THIS SAME PROBLEM. I HAVE READ THAT THE VEHICLE CAN COMPLETELY SHUT DOWN AT ANY SPEED AND YOU LOSE POWER STEERING AND BRAKES WHICH IS A HUGE SAFETY PROBLEM.

2012 JGC ,54K MILES . I APPEAR BETTER OFF THAN SOME,AS MY JEEP'S ONLY REAL ISSUE ,AT THE MOMENT, IS THAT IT CRANKS BUT WONT START. DISCONNECTING THE BATTERY AND LEAVING IT FOR AN HOUR WILL RE BOOT THE TIPM AND CAR WILL START. DEALERSHIP SINGULARLY UNHELPFUL, AND CHRYSLER CUSTOMER SERVICE DECLINED TO HELP. I CAN SEE WHY.

WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANSMISSION FLUID). SO I HAD A COMPLETE TRANSMISSION FLUSH WORK DONE, BUT IT'S STILL LEAKING..

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL ONTO THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BARN. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

I WAS DRIVING DOWN AN OFF RAMP TOWARDS A RIGHT TURN AT ABOUT 20-30 MPH . I ATTEMPTED TO MAKE THE RIGHT TURN AND BRAKE PEDAL WAS VERY HARD , GAS PEDAL WASN'T RESPONDING AND STEERING WHEEL LOCKED UP(NO TURNING) . THE JEEP SLOWED AND NEARLY HIT PARKED CARS SINCE BRAKES AND STEERING WERE NOT WORKING . WHEN JEEP FINALLY STOPPED , I SHIFTED INTO PARK AND PUSHED IGNITION OFF BUTTON . I WAITED A FEW MOMENTS THEN PUSHED START BUTTON AND IT STARTED UP WITH NO CHECK ENGINE LIGHT OR SERVICE MESSAGE . I BELIEVE ALTINATOR OR TIPM FAILED WHILE I WAS DRIVING . I DON'T BELIEVE MY VEHICLE QUALIFIED FOR T37 ALTINATOR RECALL OR TIPM RECALL THAT WAS ISSUED . I DON'T WANNA PUT MY 2 YEAR OLD SON IN THIS JEEP ANYMORE , HE DESERVES BETTER THAN THAT . 2012 GRAND CHEROKEE 5.7 ALTITUDE WITH ONLY 28000 MILES . I DON'T FEEL SAFE DRIVING THIS JEEP ANYMORE UNTIL ISSUE IS RESOLVED .

WHEN PARKED, I TRIED TO LOCK CAR USING KEY FOB, WHICH ARMED THE ALARM BUT DID NOT LOCK THE DOORS. I TRIED USING MASTER POWER LOCK ON DRIVER SIDE DOOR TO LOCK IT, BUT THIS DIDN'T WORK EITHER (NONE OF THE DOORS WILL LOCK). SEPARATELY, AFTER LEAVING THIS PARKED SPOT, I TRIED USING THE WINDSHIELD WASHERS WHILE DRIVING TO CLEAN THE WINDSHIELD, BUT THE SPRAYERS DID NOT WORK. ONLY THE WIPER BLADES ACTIVATED. AFTER A DIAGNOSTIC TEST BY REPAIR SHOP, I'M TOLD THE TOTALLY INTEGRATED POWER MODULE NEEDS TO BE REPLACED.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPERS ACTIVATED, THE INTERIOR LIGHTING FLASHED, THE BACK UP SENSOR TURNED OFF, AND THE BATTERY AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT CALLED NORTHTOWN CHRYSLER JEEP DODGE (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150) AND LEFT A VOICE MESSAGE FOR A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 101,000.

VEHICLE WON;T START DUE TO A TIPM STARTER /FUEL RELAY IS THIS A RECALL.

COOLANT ON JEEP WENT TO 245 RED LIGHT WENT ON.WHITE SMOKE WITH BAD SMELL OUT OF THE EXHAUST AND NO HEAT.BURNING SMELL OUTSIDE OF CAR..TOOK THE CAR TO PETBOYS. THEY FILLED IT WITH ANTIFREEZE AND SAID IT COULD BE THE HEAD GASKET ..TOOK IT TO JEEP DEALER RAN TEST SAID IT WAS FINE...4 DAYS LATER WENT TO 245 AGAIN BURNING SMELL AND WHITE SMOKE OUT OF EXHAUST.. FILLED IT WITH ANTIFREEZE AGAIN.DROVE ON HIGHWAY AND LOCAL STREETS...I'M AFRAID THE JEEP WILL GO ON FIRE..PLEASE HELP, ME..THANK YOU

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE ONCE IT WAS PLACED IN THE ON POSITION. IN ADDITION, THERE WAS AN ABNORMAL TICKING SOUND EMITTED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO RICHARDSON CHRYSLER JEEP DODGE RAM (1321 N CENTRAL EXPY, RICHARDSON, TX) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE. A DIAGNOSTIC TEST WAS NOT PERFORMED DUE TO THE COST. THE ALTERNATOR WAS REPLACED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AFTER BEING CHARGED FOR THE ALTERNATOR REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

ON DEC 29, 2017 I MADE AN APPOINTMENT WITH WORLD JEEP IN SHREWSBURY,NJ TO ADDRESS 3 RECALLS ON MY 2012 GRAND CHEROKEE. THE APPOINTMENT WAS MADE FOR 8:00 AM ON JAN 3, 2018, THE JEEP SERVICE PERSON CONFIRMED THAT THE NEEDED PARTS WERE IN STOCK. 1) SUN VISOR WIRING ' THIS WAS A RECALL ON A RECALL R71' THEY CONFIRMED PARTS WERE AVAILABLE AND SCHEDULED SERVICE I WAS ADVISED THAT THE CAR SHOULD BE DONE BY NOON. WHEN I HAD NOT HEARD BY 4PM I CALLED THEM - THEY STATED THAT THE SERVICE ADVISOR WOULD CALL BACK.. AFTER 45 MINUTES (NOW 4:45 PM) I CALLED AGAIN. AGAIN I WAS TOLD I WOULD RECEIVE A CALL SHORTLY. ABOUT 15 MINUTES LATER (NOW 5PM) I RECEIVED A CALL FROM THE ADVISOR THAT SAID 1) THE BRAKE BOOSTER WATER SHIELD INSPECTION WAS JUST BEING STARTED 2) THEY HAD NOT DONE ANYTHING ON THE SUN VISOR REPLACEMENT AND WOULD NOT GET IT DONE TODAY ! 3) I COULD PICK UP THE CAR AROUND 5:30 WHEN THEY SHOULD BE DONE WITH THE INSPECTION. I ASKED 'ARE YOU TELLING ME THAT YOU'VE HAD THE CAR FOR 9 HOURS AND DONE NOTHING ?' SHE REPLIED THATS ABOUT IT ! ITS OUT OF MY CONTROL. THIS WAS AFTER THEY HAD THE VEHICLE ALMOST FOR 9 HOURS. HAD THEY INFORMED ME AT DROPOFF OF THE FACT THAT THEY COULD NOT PERFORM THE SCHEDULED SERVICE I WOULD HAVE GLADLY RESCHEDULED. INSTEAD I WASTED A DAY WAITING BY THE PHONE. TO HEAR FROM THEM. SO IN SUMMARY I WAITED A DAY FOR THEM TO COMPETE A RECALL INSPECTION THAT SHOULD HAVE REQUIRED AT MOST AN HOUR AND I WILL NOW HAVE TO RESCHEDULE PROBABLY 2 MORE DAYS FOR THE REMAINING SERVI

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN CHICAGO, ILLINOIS WHERE THE VEHICLE WAS REPAIRED WITH UNKNOWN PARTS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING HIGHWAY SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE. THE CONTACT STATED THAT IT WAS VERY DIFFICULT TO APPLY THE BRAKES WHEN TRAVELING AT HIGHWAY SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE CRYSTAL LAKE CHRYSLER JEEP DODGE RAM DEALER AT 5404 S ILLINOIS RTE 31 IN CRYSTAL LAKE, IL. IT WAS DIAGNOSED THAT THERE WAS NO FAILURE WITH THE VEHICLE; HOWEVER, THE FAILURE REMAINED CONSISTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT PROVIDED.

WHEN I TRY TO START JEEP IT WON'T START ACTS LIKE NOT GETTING FUEL DOES THIS RANDOMLY AFTER GETTING STARTED SOMETIMES TAKES DAYS OR MINUTES IT RUNS FINE NOT BATTERY NEW NOT STARTED CHECKED HAD FUEL RELAYS REPLACED NEVER KNOW WHEN I TURN CAR OFF IF IT WILL HAPPEN

A WEEK AGO MY BATTERY LIGHT CAME ON IN MY CAR ON MY WAY HOME. LUCKILY I WAS ABLE TO GET HOME BEFORE IT DIED. WE DROVE MY CAR TO AN INDEPENDENT MECHANIC THAT WE ALWAYS GO TO GET IT DIAGNOSED. MY MECHANIC SAID I MADE IT JUST IN TIME BECAUSE WHEN THEY WENT TO START MY VEHICLE IT WAS COMPLETELY DEAD. THEY DIAGNOSED THAT I HAD A BAD BATTERY AND REPLACED IT. THEY ALSO IDENTIFIED THAT THE ALTERNATOR WAS BAD AND SAID THERE WAS A RECALL ON IT (I NEVER RECEIVED A RECALL NOTICE ON THIS PART THOUGH). MY CAR WAS TOWED TO A NEARBY CHRYSLER DEALERSHIP AND THEY COMPLETED ALL THE OPEN RECALLS ON IT, INCLUDING THE ALTERNATOR BELT. THEN MY CAR WAS TOWED BACK TO MY INDEPENDENT MECHANIC. AFTER MY MECHANIC RAN MY CAR FOR 20 MINUTES THE CAR SHUT OFF AND IT WAS FOUND THAT THE POWERTRAIN CONTROL MODULE SHORTED. I IMMEDIATELY CALLED CHRYSLER CUSTOMER SERVICE TO REPORT THE ISSUE. IT HAS BEEN OVER A WEEK AND I HAVE SPOKEN TO 5 DIFFERENT CUSTOMER SERVICE AGENTS. EVERY SINGLE ONE HAS TOLD ME SOMETHING DIFFERENT AND A DIFFERENT PROCESS I HAVE TO FOLLOW. MY CAR HAS BEEN TOWED BACK TO THE DEALERSHIP AND JUST SITTING THERE. IT HAS BEEN OVER A WEEK SINCE I HAVE HAD MY CAR. I JUST HEARD FROM A CUSTOMER SERVICE AGENT TODAY THAT THE CAR HAS TO BE DIAGNOSED BY THE DEALERSHIP AND THEY HAVE TO DECLARE THAT THE PCM IS NOT WORKING. I HAVE NO IDEA WHAT WILL HAPPEN AFTER THAT. I AM REALLY TRYING TO GET THEM TO PAY FOR THIS AND NOT GO THROUGH A REIMBURSEMENT PROCESS BECAUSE I DON'T HAVE FAITH I WILL ACTUALLY GET REIMBURS

THERE IS A VERY COMMON WELD ISSUE FROM CHRYSLER FOR THE AC CONDENSER WHICH ALSO DOUBLES AS THE AUTOMATIC TRANSMISSION COOLER. THERE IS A CHANGE.ORG PETITION OF DRIVERS HTTPS://WWW.CHANGE.ORG/P/CHRYSLER-FOR-CHRYSLER-RECALL-FAULTY-AC-CONDENSER-TRANSMISSION-COOLER?UTM_MEDIUM=EMAIL&UTM_SOURCE=PETITION_SIGNER_RECEIPT&UTM_CAMPAIGN=TRIGGERED&J=249626&SFMC_SUB=346265647&L=32_HTML&U=45511404&MID=7233052&JB=145277 ABOUT THE SAME ISSUE AND THE REPAIR IS $1000+ JEEP MUST DO A RECALL AND CORRECT THIS PROBLEM ON THEIR OWN!

INTERMITTENT STALLING USUALLY DURING DECELERATION. FOUR TIMES IN THE PAST 3-MONTHS. TWICE WHILE SLOWING FOR A RIGHT TURN, ONCE WHILE SLOWING ON A DOWNGRADE. THE VEHICLE CAN ONLY BE RESTARTED IF IN PARK FORCING THE NEED TO COME TO A COMPLETE STOP AND SHIFTING INTO PARK. THE ONLY INDICATION IS THE LOSS OF ENGINE NOISE, POWER STEERING AND CONFIRMING USING THE TACHOMETER. THIS CONDITION COULD LEAD TO A REAR COLLISION ON A BUSY ROAD WAY, A ROADWAY WITH NO BREAKDOWN LANE OR TRAPPED IN A CENTER LAND OF A MULTILANE ROAD. PRIOR TO THE CURRENT STALLING REPAIRS PER R09 / NHTSA 15V-115 WERE IMPLEMENTED. THE REPAIRS MAY NOT BEEN EFFECTIVE.

MADE AN APPOINTMENT AT AUTONATION ON I45 IN SPRING, TX TO CLEAR UP 3 RECALLS, ONE OF WHICH WAS THE SUN VISOR WIRING CBXDP361AB. I DROPPED MY CAR OFF AT 845 AM. I WAS INFORMED MY CAR WOULD BE COMPLETED @ 400PM. WHEN I CHECKED IN WITH THE SERVICE ADVISOR I WAS INFORMED MY CAR WAS READY AND TO PICK UP THE KEY FROM THE CASHIER. I PICKED UP THE KEY AND INVOICE FROM THE CASHIER AND ONE OF THE RECALLS SAID 'NO WORK PERFORMED'. I FOUND THE SERVICE ADVISOR WHO SAID SHE 'FORGOT' TO TELL ME THAT THE PART WAS ON BACKORDER AND SHE HAD NO IDEA WHEN THE PART WOULD BE IN. THAT'S UNACCEPTABLE FOR A RECALL TO OCCUR AND THERE'S NO ANSWER TO WHEN THE RECALL WILL BE RESOLVED.

ENGINE RANDOMLY STALLS FOR NO REASON WHILE IN MOTION, LEAVING THE CAR COASTING WITH NO POWER BRAKES OR POWER STEERING. ONCE THE CAR IS BROUGHT TO A STOP, IT WILL START BACK UP AND CONTINUE DRIVING AS IF NOTHING WAS WRONG. INTERNET SEARCHES REVEAL THAT IT IS A COMMON PROBLEM AFFLICTING THESE MODELS WITH NO CLEAR SOLUTION.

PURCHASED USED 2012 GRAND CHEROKEE OVERLAND W/94637 MILES ON JANUARY 27 2018. ON JANUARY 31 AT 8:50AM AFTER DRIVING TWO MILES I CAME TO A STOP AT A STOP LIGHT AND WHILE WAITING FOR LIGHT CHANGE THE ENGINE DIED. NO WARNING LIGHTS - THE ONLY INDICATION WAS RPM DROPPED TO ZERO. PUT VEHICLE INTO PARK AND RESTARTED WITHOUT A PROBLEM. CONTINUED DRIVING FOR THE REMAINDER OF 32 MILE TRIP. AGAIN ON FEBRUARY 2 2018 THE SAME THING OCCURRED WHILE MY WIFE WAS DRIVING. SHE CAME TO A FULL STOP AND WHILE WAITING FOR SIGNAL LIGHT TO CHANGE THE VEHICLE ENGINE QUIT WITH NO WARNING LIGHTS. ON BOTH OCCASIONS THIS WAS THE FIRST TRIP OF THE DAY IN THE EARLY MORNING AMBIENT TEMPERATURE OF 55 DEGREES ON DRY PAVEMENT ON CITY STREETS. BOTH TIMES THE VEHICLE WAS RESTARTED WITHOUT A PROLEM AND THE TRIP CONTINUED WITHOUT INTERRUPTION. VEHICLE IS SCHEDULED AT FOLSOM LAKE JEEP DEALER FOR INVESTIGATION.

I WANT TO MAKE YOU AWARE THAT RECALL #17V-435 ISSUED JUNE 9, 2017 IS STILL OPEN. MY JEEP CAUGHT FIRE YESTERDAY 1/31/18. WHY IS TAKING SO LONG TO COMPLETE SUCH A SERIOUS RECALL???? NOW THE JEEP DEALER TELLS ME THAT I NEED TO PAY FOR THE TOW AND THE $1000+ REPAIR AND THEN GET REIMBURSED AT A LATER DATE.--THAT IS INSANE!!! PLEASE HELP. I CAN BE REACHED AT 480-812-5621

MY 2012 JEEP GRAND CHEROKEE (AUTOMATIC TRANSMISSION) WILL SLIP OUT OF GEAR AND THEN LURCH AND JERK FORWARD AS IT GOES BACK IN. THE ENTIRE CAR WILL SHUTTER WHEN THIS HAPPENS. THIS OCCURS OFTEN, BOTH AT LOW SPEEDS ON CITY STREETS AND AT HIGHER FREEWAY SPEEDS. I WILL ALSO LOSE POWER ENTIRELY WHEN I AM TRYING TO ACCELERATE ON A FREEWAY ENTRANCE RAMP. THE DEALER SAID THERE IS NO ISSUE, THAT THE CAR JUST NEEDED A BIT MORE TRANSMISSION FLUID. THIS DID NOT CHANGE ANYTHING. MOREOVER, IT HAS HAPPENED WHILE THE TRANSMISSION FLUID WAS FULL. TWO DAYS AGO, THE CAR SHIFTED INTO NEUTRAL WHILE I WAS DRIVING ON A FREEWAY GOING 65 MPH WITH MY YOUNG DAUGHTER IN THE CAR. IT WAS TERRIFYING. DEPRESSING THE ACCELERATOR PEDAL DID NOTHING. WE WERE THEN ALMOST STRUCK BY ANOTHER CAR AS I COASTED OVER TO THE SHOULDER. ADDITIONALLY, WHILE DRIVING THE CAR HOME AFTER THIS OCCURRED, IT AGAIN SHIFTED INTO NEUTRAL WHILE I WAS GOING ABOUT 30MPH ON A CITY STREET. WHEN I PUSHED ON THE GAS PEDAL, THE ENGINE REVVED LOUDLY, BUT GAVE ME NO POWER TO MOVE FORWARD. AGAIN I COASTED TO THE SIDE OF THE ROAD. JEEP IS DENYING THAT THERE IS A DANGEROUS TRANSMISSION ISSUE WITH THIS CAR, BUT I HAVE FOUND NUMEROUS STATEMENTS ONLINE FROM JEEP OWNERS EXPERIENCING THE EXACT SAME THING. MOREOVER, I SPOKE TO A TRANSMISSION SPECIALIST WHO SAID HE HAS SEEN THIS OFTEN WITH THE GRAND CHEROKEES. HE STATED THAT IF THERE IS NOT A RECALL YET, THERE SHOULD BE. PLEASE LOOK INTO TO THIS ISSUE. THIS IS GOING TO COST PEOPLE THEIR LIVES IF IT IS N

THIS IS NOT THE FIRST TIME THIS HAS HAPPENED OWNED CAR SINCE OCT 17 THE ENGINE STALLS IN THE MIDDLE OF DRIVING HAS HAPPENED 6 TIMES. A NEAR MISS TWICE OF HITTING A TREE. YOU LOSS POWER STEERING WHEN THIS HAPPENS. TOOK TO DEALER AND THEY CANT FIND ANYTHING WRONG. TAKING IT BACK TOMORROW 2/1/18 TO DO A DIAGNOSTIC TEST AND KEEP THE CAR UNTIL IT DOES IT. VERY DANGEROUS TO DRIVE! JEEP DO SOMETHING ABOUT IT! LISTEN TO THE COMPLAINTS ON THE INTERNET! SEEMS VERY COMMON PRACTICE FOR JEEP

THE VEHICLE TURNS OFF WHILE DRIVING AT HIGH RATE OF SPEED. THE FIRST TIME IT HAPPENED MY WIFE AND 2 YEAR OLD DAUGHTER WERE IN THE VEHICLE IN TRAFFIC. BROUGHT IN TWICE TO THE JEEP SERVICE CENTER AND THE COULD NOT DUPLICATE. THE VEHICLE JUST TURNS OFF RANDOMLY WHILE DRIVING. OPENED A CASE WITH FCA JEEP NA AND BOTH THE SERVICE CENTER AND FCA HAVE TOLD ME SORRY ABOUT YOUR LUCK WE COULDN'T FIND ANYTHING WRONG WITH IT. I FIND IT HARD TO BELIEVE THAT AN AUTO MAKER WOULD FEEL COMFORTABLE RELEASING THIS VEHICLE TO A CUSTOMER LET ALONE HAVING IT ON THE ROAD IN GENERAL. I DON'T HAVE ANYTHING TO ATTACH TO THE COMPLAINT BECAUSE THE VEHICLE IS STILL AT THE JEEP SERVICE CENTER.

JEEP GRAND CHEROKEE RECALL - I HAVE HAD NUMEROUS ISSUES WITH MY 2012 JEEP GRAND CHEROKEE, PRIMARILY ELECTRICAL RELATED. MY CAR WAS MAKING A HIGH PITCHED SOUND, IT WASN'T VERY LOUD AT FIRST, BUT PROGRESSIVELY GOT WORSE. IT WOULDN'T START AT FIRST - THEN HAD TO TRY TO START IT A FEW TIMES BEFORE IT WOULD START. THE ELECTRICAL SYSTEM SEEMED TO BE MALFUNCTIONING WORSE. I ASSUMED IT NEEDED A NEW BATTERY, SO I BOUGHT ONE AND THE GUY AT AUTOZONE INSTALLED IT. I DROVE TO MY RESTAURANT AND IT STARTED ACTING UP AGAIN (HIGH PITCH SOUND RETURNED, HAD TROUBLE STARTING IT). AS I WAS DRIVING BACK HOME ON THE ROAD (45 MPH) - I SAW ALL ELECTRICAL WORKINGS CUT OFF AND BACK ON (THE RED LIGHTING LIGHTS FLASHED). AS I TRIED TO PULL OVER, THE ENTIRE ELECTRICAL SYSTEM FAILED. MY POWER STEERING, ANTI-LOCK BREAKS, RADIO AND EVERYTHING ELECTRICAL STOPPED WORKING. I ALMOST GOT IN A WRECK BUT IT TOOK EVERY BIT OF STRENGTH I HAD TO STOP AND STEER THE VEHICLE - I TURNED INTO A SHOPPING CENTER AND STEERED TOWARD AN INCLINE AND EVENTUALLY STOPPED (ALMOST HIT A CAR, THEN ALMOST HIT AN ELDERLY COUPLE PEDESTRIANS). I HAD MY CAR TOWED TO HENDRICK CHRYSLER FAYETTEVILLE, NC. THEY SAID THE PCM WAS OUT. IT WAS STILL UNDER WARRANTY SO THEY REPLACED IT - BUT MY VEHICLE HAS NEVER BEEN PROPERLY REPAIRED. MY CHECK ENGINE LIGHT COMES ON AND OFF ALL THE TIME AND HAVE HAD NUMEROUS ELECTRICAL WIRING ISSUES (BEFORE AND AFTER THE PCM) WAS REPLACED. MY VEHICLE (WHEN THE PCM WENT OUT) COULD HAVE EASILY KILLED ME AND ANYONE ON T

WAS DRIVING BACK FROM FLORIDA TO PA WHEN THE ALTERNATOR WENT ON THE VEHICLE. THE ENGINE WAS SMOKING AND WE LOST ALL POWER TO THE VEHICLE. HAD THE VEHICLE TOWED TO A DEALERSHIP IN NORTH CHARLESTON, SC.

ON OCTOBER 22, 2017 MY CAR STARTED TO HEAT UP AND TURN OFF ON ME. WHEN I HAD IT TOWED TO THE DEALER THEY ADVISED ME THAT MY ALTERNATOR WENT BAD AS A RESULT OF A RECALL THAT THE ALTERNATOR HAD. THE DEALER TOLD ME THAT THE RECALL PART WAS NOT AVAILABLE AND I WOULD HAVE TO PAY OUT OF POCKET FOR IT AND THEN GET REIMBURSED. WHILE THE ALTERNATOR GOT REPAIRED THE DEALER CONTACTED ME LETTING ME KNOW THAT AS A RESULT OF THE ALTERNATOR GETTING MESSED UP IT AFFECTED THE POWERTRAIN CONTROL MODULE. I CONTACTED THE FCA AND TOLD THEM THE ISSUE AND THEY REASSURED ME THAT IF THE POWERTAIN MODULE WAS AFFECTED AS A RESULT OF THE ALTERNATOR THAT THAT WOULD ALSO BE REIMBURSED. THE CUSTOMER SALES REP ALSO CONFIRMED THIS TO THE SERVICE ADVISOR OF THE DEALERSHIP. NOW THREE MONTHS LATER I GET A PHONE CALL THAT THEY WILL NOT BE ABLE TO REIMBURSE ME FOR POWERTRAIN MODULE BECAUSE THEY HAVE YET TO RECEIVE THE ALTERNATOR PIECE AND HAVEN'T LOOKED INTO WHAT THE ALTERNATOR COULD AFFECT. HOW DOES ONE REP CONFIRM THAT IT IS GOING TO BE COVERED AND ANOTHER REP TURN AROUND AND DENY MY CLAIM. HAD MY ALTERNATOR NEVER BLEW MY POWERTRAIN WOULD HAVE STILL WORKED PROPERLY. NOW HOW DO I GO ABOUT GETTING MY MONEY BACK.

CHRYSLER IS NOT PROVIDING THE PARTS IN A TIMELY MANNER TO MY LOCAL DEALERSHIP FOR RECALL 15V-879