Page 11 of 33 · complaints 501–550 of 1,644

2012 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System
Filed Apr 9, 2019130,000 milesMI

INTERMITTENTLY, WHEN PUSHING PUSH BUTTON IGNITION CAR ATTEMPTS TO START AND IMMEDIATELY STALLS. ONLY WILL START AGAIN IF RUNNING THROUGH PUSH BUTTON WITH FOOT OFF THE IGNITION TO CYCLE THROUGH. BATTERY IN KEY FOB REPLACED AND INTERMITTENT ISSUE CONTINUES. DEALERSHIP CONFIRMED NO OPEN RECALLS FOR JEEP, HOWEVER CONFIRMED THAT FUEL PUMP RELAY WAS REPLACED UNDER RECALL PRIOR TO VEHICLE PURCHASE. READING OTHER RECALLS ON NHTSA I SEE THERE WAS A LARGE RECALL, WITH SAME SYMPTOMS, FOR THIS MAKE AND MODEL OF VEHICLE FOR EXTERNAL RELAY FROM TIPM TO FUEL PUMP. DEALERSHIP CLAIMS THIS RECALL DOES NOT SHOW FOR MY VIN AND CANNOT FIX VEHICLE WITH RECALLED PART EVEN IF I PAY FOR IT. THEY ADVISED I REPLACE TIPM AND FUEL PUMP AND MAYBE IT WILL WORK. THIS IS NOT ACCEPTABLE.

Steering
Filed Apr 4, 201973,000 milesME

HELLO, I AM THE ORIGINAL OWNER OF A GARAGE KEPT 2012 JEEP GRAND CHEROKEE OVERLAND 5.7 WITH 73000 MILES. ON 1 APRIL 2019 THE POWER STEERING RACK WENT BAD. OTHER JEEPS HAVE HAD THE SAME PROBLEM, BUT NO RECALL. THE VEHICLE WAS MOVING AND TURNING. THIS IS NOT A GOOD THING FOR SUCH A HIGH END JEEP PRODUCT. VERY COSTLY REPAIR. PLEASE ADVISE. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine
Filed Apr 4, 201976,000 milesCA

ENGINE FAILURE. IT'S CURRENTLY AT THE SHOP AND THEY'RE SAYING I NEED TO REBUILD OR REPLACE THE ENGINE. I HAVE THE 5.7L HEMI WITH 76,000 MILES ON IT.

Steering
Filed Apr 2, 2019NJ

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. THE CONTACT WAS CONCERNED THAT THE STEERING COULD SEIZE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Apr 2, 2019112,000 milesAZ

HAVING ISSUES STARTING THE VEHICLE WILL ATTEMPT TO START BUT WILL NOT TURN OVER AS IF THE FUEL PUMP OR RELAY IS NOT KICKING IN. VEHICLE WAS PARKED ATTEMPTED TO START HAS AN EXTENDED CRANK.

Electrical System
Filed Apr 2, 201989,130 milesCO

WE LOADED UP TO GO TO THE DESERT (CLEAR SUMMER DAY WITH TEMPERATURES NEAR 80 DEGREES FAHRENHEIT), STOPPED TO GET GAS AND ICE (JEEP WAS RUNNING THE ENTIRE TIME) AND ONCE WE GOT ON THE WAY THERE, THE BATTERY LIGHT CAME ON, THEN AN ODD SOUND WAS HEARD THEN WHITISH ELECTRICAL SMELLING SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT, THIS HAPPENED WITHIN 8 - 10 SECONDS TOTAL). I GRABBED MY EXTINGUISHER AND POPPED THE HOOD AND SAW THAT THE SMOKE APPEARED TO BE COMING FROM AROUND THE ALTERNATOR AND STEAM WAS EVERYWHERE. I ALSO NOTICED THAT THE MOTOR WAS OVERHEATED (BUT NO TEMPERATURE LIGHT AND NO FANS WERE TURNING). WE TURNED AROUND AND MADE IT THE 3 BLOCKS BACK TO THE HOUSE WHEN THE JEEP DIED AND WITHOUT POWER STEERING AND BRAKES WE ALMOST COLLIDED WITH A PARKED CAR. WE PARKED IT IN THE MIDDLE OF THE STREET TO COOL OFF AND TO OBTAIN ASSISTANCE TO PUSH IT INTO MY GARAGE. IT WAS FOUND THAT MY ALTERNATOR HAD A DIODE THAT SHORTED TO GROUND. PLEASE ACTUALLY READ THE FOLLOWING: THERE ARE AT LEAST 38 OTHER COMPLAINTS CONCERNING THE SAME CHAIN OF EVENTS ON NHTSA WEBSITE. ALT SHORTS, DESTROYS THE BATTERY, AND TIPM/PCM. FCA REFUSES TO EXPAND 1 OF 3 OPEN RECALLS TO INCLUDE MY MAKE/MODEL AND MANY OTHERS. NHTSA REFUSES TO ACTUALLY HOLD JEEP/FCA ACCOUNTABLE. CHECK P60-14V634 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND) EXPANDED MULTIPLE TIMES, T36-17V435 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND)EXPANDED MULTIPLE TIMES, T75-17V741 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND)

Electrical System
Filed Mar 29, 2019111,200 milesOR

WHILE DRIVING DOWN THE ROAD GOING 45 THE ENGINE HAS CUT OUT AND WE HAVE LOST ALL POWER TO THE VEHICLE. WE NARROWLY AVOIDED AN ACCIDENT BY PULLING OVER AND RESTARTING THE VEHICLE. THE VEHICLE HAS DONE THIS THREE TIMES AND IT DOESN'T SEEM TO BE DURING ANY SPECIFIC TIME, OR LENGTHY OF TRAVEL. IT HAS HAPPENED RANDOMLY.

Electrical System
Filed Mar 26, 2019116,000 milesME

ALTERNATOR FAILED DUE TO RECALL. I WAS NOT NOTIFIED OF THIS UNTIL AFTER HAVING FAILED AND NEEDING TO BE TOWED AFTER BEING STRANDED ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT. ALL THE CARS FUNCTIONS HAD COMPLETELY FAILED. THE CAR WAS UNABLE TO BE MOVED TO A SAFE PLACE, DOORS WERE LOCKED, LEAVING MY DOGS LOCKED AND GATED INTO THE CARGO AREA UNTIL LOWING ASSISTANCE ARRIVED. SINCE THE ALTERNATOR WAS FIXED I HAVE HAD MULTIPLE VISITS TO THE DEALERSHIP FOR REPLACEMENT OF BATTERY, JEEP FAILING TWO MORE TIMES WHILE DRIVING DOWN THE ROAD, NEEDING ADDITIONAL TOWING ASSISTANCE. MULTIPLE ELECTRICAL MALFUNCTIONS CONTINUE TO OCCUR, INCLUDING: FORWARD COLLISION WARNING, "BRAKE WARNING FLASHING FOR NO APPARENT REASON. THE PASSENGER SIDE HEAT FAILED NEEDING TO BE REPLACED. ALL OF THE SEAT HEATERS WITHIN THE VEHICLE HAVE FAILED NEEDING TO BE REPLACED. MOST RECENTLY THE DRIVERS SEAT MOVE FORWARD FUNCTION HAS STOPPED WORKING, MAKE THE VEHICLE DIFFICULT AND UNSAFE TO DRIVE AS IT IS NOT AT THE APPROPRIATE DRIVE DISTANCE. CONTACT TO DEALER TO DISCUSS FIXING ISSUES AS THEY ARE ELECTRICAL AND MOST LIKELY DUE TO RECALL OF THE ALTERNATOR. JEEP DEALER DECLINED THAT IT WAS A RELATED ISSUE AND THAT JEEPS ARE KNOWN FOR THESE ISSUES. CAR IS FELT TO BE UNRELIABLE AND UNSAFE TO CONTINUE TO DRIVE AT THIS POINT WITH THE UNKNOWN REASONS AND CAUSES FOR THE RECURRENT MALFUNCTIONS.

Service Brakes
Filed Mar 19, 201984,909 milesWV

SAFETY RECALL WAS DONE INCORRECTLY, LEADING TO BRAKES FREEZING UP. DEALERSHIP WAS UNABLE TO PROVIDE PAPERWORK SHOWING THAT THE RECALL HAD BEEN DONE ACCURATELY. ACCORDING TO RECALL T59/NHTSA 17V-572 A VACUUM TEST SHOULD HAVE BEEN COMPLETED. IF THE BOOSTER DID NOT PASS TESTING, THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED. THE BRAKE BOOSTER WAS NOT REPLACED, ALLOWING MOISTURE TO ENTER AND FREEZING UP. IMAGES OF THE CORRECT INSTALLATION SHOULD HAVE BEEN TAKEN IN ORDER TO BE SUBMITTED FOR THE RECALL. THE JEEP WAS IN A SHOPPING PLAZA, MOVING FROM PARKING LOT TO ANOTHER WHEN THE BRAKES FROZE UP. UNABLE TO GET CALL BACK FROM DEALERSHIP SERVICE MANAGER. *DT CONSUMER STATED RUST BUILT UP INSIDE, BECAUSE MOISTURE WAS GETTING IN. *JB *DT*JB

Engine
Filed Mar 14, 2019171,800 milesTX

CAR BEGAN TO SPUTTER AND RISE IN RPMS AND MISSING GEAR GOING INTO NUETRAL AND CAUSING DANGEROUS SITUATIONS IN TRAFFIC RUNS AT 2 RPMS IN IDEAL STANDPOINT NOW CAR IS LEAKING FLUIDS AND SERVICE 4WHEEL DRIVE LIGHTS ON I READ THAT THERE ARE RECALLS FOR THIS ISSUE IN OTHER KEEPS BUT NOT FOR MY VIN NUMBER AND THIS IS A MANUFACTURER PROBLEM

Unknown or Other
Filed Mar 6, 2019105,000 milesFL

ENGINE RECALL FOR TIPM

Engine
Filed Mar 1, 201985,000 milesOH

ENGINE SHUTS OFF WHILE DRIVING, I WAS GETTING OFF THE HIGHWAY SLOWING DOWN FROM A HIGH RATE OF SPEED AND MY ENGINE JUST SHUT OFF. I D ID NOT EVEN KNOW THE ENGINE WAS OFF UNTIL I TRIED TO TURN AND HAD NO POWER STEERING OR BRAKES. THERE WAS NO WARNING LIGHTS NO CHECK ENGINE LIGHT. ALL THE LIGHTS AND RADIO WAS STILL ON. I HAD TO PUT MY JEEP IN PARK THEN START IT AGAIN AND IT STARTED RIGHT UP. IT HAS HAPPENED TWICE IN ONE WEEK. I AM TERRIFIED WHILE DRIVING NOW THAT IT IS GOING TO HAPPEN AGAIN.

Suspension
Filed Mar 1, 2019100 milesNJ

I PURCHASED MY JEEP GR CHEROKEE SUMMIT OCT 23RD 2018 AND IT HAS HAD SUSPENSION PROBLEMS SINCE I GOT IT. IT MAKE A HORRIBLE GRINDING NOISE WHEN I EITHER TURN ON OR SHUT OFF THE VEHICLE AND IT LASTS FOR A FEW SECONDS. I WAS DRIVING ON THE HIGHWAY AND SERVICE SUSPENSION IMMEDIATELY FLASHED ON MY DASHBOARD AND WHILE DRIVING ON THE PARKWAY DOING 75 MILES AN HOURS MY CAR DECIDED TO START MAKING A HORRIBLE NOISE LIKE I WAS DRIVING ON THE WAKE UP STRIP ON THE SIDE OF THE ROAD AND MY LITTLE IDIOT LIGHT ON THE DASH WAS FLASHING THE LITTLE JEEP ICON AND IT WAS TRYING TO ADJUST THE HEIGHT AT THAT RATE OF SPEED. FOR AN OVER $60,000. DOLLAR TRUCK, I EXPECT MORE FROM IT THEN TO START TO FAIL AFTER PICKING IT UP FROM THE DEALER BRAND NEW. I WENT TO THE DEALERSHIP, THEY TOLD ME THAT SOME KIND OF TUBE FOR THE SUSPENSION WAS INCORRECTLY INSTALLED BACKWARDS, FIXED THE PROBLEM AND SENT ME ON MY MERRY WAY, ONLY TO HAVE THE EXACT SAME THING HAPPEN A FEW HOURS LATER. I AM BEYOND PISSED THAT THIS IS HAPPENING TO MY TRUCK WITH LESS THAN THREE THOUSAND MILES ON IT. I COULDN'T SELL THIS TRUCK TO SOMEONE IN THE STATE THAT IT IS IN!!!! CHRYSLER/DODGE STEP UP AND FIGURE OUT THE PROBLEM!!!!!!!!

Power Train
Filed Feb 25, 2019162,000 milesNC

WHILE IN TRAFFIC TRANSMISSION STARTS TO KICK AS IF TRYING TO GET INTO GEAR.. ONLY HAPPENS WHILE IN SLOW TRAFFIC OF ABOUT 10-20 MPH.. AT NORMAL RUNNING SPEEDS ALL IS WELL. I DON'T KNOW IF ANY KNOWN TRANSMISSION RECALLS EXIST FOR MY VEHICLE

Steering
Filed Feb 21, 201957,494 milesCA

I WAS ADVISED DURING AN OIL CHANGE THAT POWER STEERING RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED DUE TO LEAKING FLUID. THE NHTSA DATABASE IS FILLED WITH SIMILAR COMPLAINTS ABOUT THIS DEFECTIVE PART. WITH 10 RECALLS ALREADY ON THIS VEHICLE, PLEASE INVESTIGATE TO DETERMINE WHETHER A RECALL IS WARRANTED FOR THIS ISSUE AS WELL. THANK YOU.

Air Bags
Filed Feb 20, 201968,000 milesMD

HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: HTTPS://YOUTU.BE/LE_4RVABOOK

Engine
Filed Feb 11, 2019111,016 milesTN

STARTING ISSUES, STARTS UP AND QUICKLY CUTS OFF. ALL LIGHTS AND POWER ARE ON. PLENTY OF FUEL IN TANK BUT NOT OVERFILLED. I THINK IT IS THE FUEL INJECTION AREA. I WORRY IT WILL JUST CUT OFF DUE TO THAT WHILE DRIVING. THIS HAS HAPPENED AT LEAST 3 TIMES IN THE PAST 3 WEEKS, IT IS BECOMING MORE FREQUENT.

Suspension
Filed Feb 5, 2019113,117 milesIN

WHEN THE OUTSIDE AIR TEMPERATURE GOES BELOW 20 DEGREES F , I GET A MESSAGE THAT THE AIR SUSPENSION NEEDS SERVICED. THE SUSPENSION BOTTOMS OUT. IT MAKES IT UNSAFE TO BE ON THE ROAD. WHEN THE OUTSIDE AIR TEMPERATURE WARMS UP INTO THE UPPER 20 DEGREES IT STARTS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES SINCE I PURCHASED THIS VEHICLE NEW IN 2012.

Suspension
Filed Jan 31, 2019123,000 milesKS

VEHICLE HAS SAID SERVICE AIR SUSPENSION NUMEROUS TIMES. TOOK TO THE DEALER SEVERAL TIMES AND THE MECHANIC CANT FIND ANYTHING WRONG OR REPLICATE THE ISSUE. NOW CAR IS STUCK WITH THE FRONT SUSPENSION ALL THE WAY AT THE BOTTOM AND THE BACK IS STUCK IN A HIGHER POSITION. HEAR AIR COMPRESSIONS IN THE BACK OF THE CAR, AIR SUSPENSION IS TRYING TO ACTIVATE BUT WONT MOVE. IS ABLE TO DRIVE AT VARIOUS SPEED. ATTEMPTED TO RAISE AND LOWER AT PARK, NEUTRAL AND MOVING AT VARIOUS SPEEDS FROM 5-60MPH. WAS WARNED TO NOT DRIVE UNLESS NEEDED TO BECAUSE VEHICLE COULD LOSE CONTROL EASILY. *CAR IS UP TO DATE ON RECALLS AND SERVICE REPORTS. SEEMS LIKE A BIG SAFETY ISSUE

Structure › Body
Filed Jan 31, 201943,400 milesPR

WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTROL THE VEHICLE AND PARK IN THE AREA OF STOPS FOR EMERGENCIES. WHEN WE INSPECT THE VEHICLE WE NOTICED THAT ALL THE REAR SUSPENSION WAS ON THE DIFFERENTIAL AND THE ESCAPE (MUFFLE). THE TWO STRUCTURAL SUPPORTS ON BOTH SIDES OF THE REAR SUSPENSION WERE BROKEN. WE CALLED A CRANE AND WHEN WE GOT TO THE FLAT BED WE COULD SEE THAT THE CHASSIS HAD SPLIT ON BOTH SIDES OF THE VEHICLE. THE STRUCTURAL BASIS OF THE CROSSMEMBER IN THE CHASSIS WERE BROKEN. THE FORCE WAS SO GREAT THAT THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. ONCE WE GET OFF THE CRANE, WE SEE THE DAMAGE, THE STRUCTURAL 2 BASE IN THE CHASSIS ARE BROKEN AND THE CROSSMEMBER IS OVER THE DIFFERENTIAL AND MUFFLER. THE 2 BASE FOR THE CROSSMEMBER, ON THE CHASSIS, COLLAPSE AND THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. THE CROSSMEMBER BUSHING IN THE BACK IS BLEND TOO.

Air BagsCrash
Filed Jan 29, 2019CA

TAKATA RECALL THE AIRBAG DOES NOT WORK GOT INTO AN ACCIDENT AND AIRBAG DID NOT POP OUT. THE LIGHT FOR THE AIRBAG COMES ON AND OFF.

Electrical System
Filed Jan 28, 2019101,000 milesKY

RED INDICATOR LIGHT LOOKING LIKE A BATTERY CAME ON ABOUT 3 MILES FROM DESTINATION. WITHIN ANOTHER MILE, OTHER WARNING LIGHTS BEGAN TO COME ON. WIPERS CAME ON (YES, THEY CAME ON, NOT OFF). THEN NAVIGATION SCREEN WENT BLANK. NEXT CAR LOST ALL POWER WHILE DRIVING. SUDDENLY LOST STEERING, BRAKES, ETC. EVEN EMERGENCY FLASHERS WOULD NOT ACTIVATE. SMELLED LIKE SOMETHING WAS BURNING. NEARBY REPAIR SHOP STATED THE ALTERNATOR HAD BURNED-UP AND KILLED THE BATTERY. REPAIR SHOP REPLACED ALTERNATOR AND BATTERY, BUT WARNING LIGHT CAME ON AGAIN WITH SMELL OF SOMETHING ONCE AGAIN BURNING WITHIN 2 MILES OF REPAIR SHOP. RETURNED VEHICLE TO REPAIR SHOP, BUT THEY ARE NOT CAPABLE OF FIXING SOME TYPE OF COMPUTER MODULE. THIS VEHICLE HAD A SAFETY RECALL (NUMBER T36). I RECEIVED AT LEAST 2 NOTICES FROM JEEP (FCA), BUT IN EACH CASE WAS TOLD PARTS WERE NOT AVAILABLE TO RESOLVE THIS SAFETY RECALL (ALTERNATOR DIODE THERMAL FATIGUE) [T36/NHTSA 17V-435]. I ALSO BROUGHT THE VEHICLE TO JEFF WYLER JEEP CHRYSLER (SOUTHGATE, KY) WHERE I PURCHASED THE VEHICLE AND THEY SAID PARTS WERE NOT AVAILABLE TO RESOLVE THE PROBLEM. I WAS TOLD THEY WOULD NOTIFY ME WHEN PARTS BECOME AVAILABLE, BUT NEVER RECEIVED ANY NOTIFICATION. NOW, THE CAR SUDDENLY LOST ALL POWER WHILE DRIVING AS DESCRIBED ABOVE. HAD THIS HAPPENED AT NIGHT, ON THE HIGHWAY, SOMEONE COULD EASILY HAVE BEEN KILLED. IN SUMMARY, WHEN VEHICLE CAME TO A COMPLETE STOP, WITHOUT POWER, IT WAS ON A CITY STREET, AND I WAS MAKING A TURN ONTO A SMALLER STREET WITH THE H

Engine
Filed Jan 28, 201990,000 milesNY

TRANSMISSION COOLER/AC CONDENSER LEAK AT TUBE JOINTS

Engine
Filed Jan 25, 201970,759 milesPA

ENGINE STALLS WHILE DRIVING WITHOUT WARNING. THIS STARTED IN NOVEMBER 2018 AND HAS HAPPENED 5 TIMES SINCE. HAVE TAKEN IT TO 3 DIFFERENT REPAIR SHOPS AND STILL NO RESOLUTION. THERE WAS A RECALL BACK IN 2015 #15V-115 TO FIX THE FUEL PUMP RELAY WHICH COULD CAUSE THIS TO HAPPEN. SERVICE WAS DONE PER THE RECALL. HAVE AN ACTIVE CASE WITH JEEP (FIAT) BUT THEY HAVE BEEN NO HELP AND KEEP SENDING US THE JEEP DEALER. DIAGNOSTICS HAVE BEEN DONE 3 TIMES TO NO AVAIL. THIS IS A SIGNIFICANT SAFETY ISSUE AS THE VEHICLE DIES WHILE DRIVING AND THE STEERING LOCKS UP AS WELL AS THE BRAKES. EACH TIME THIS HAPPENS THE VEHICLE IS IN MOTION GOING ABOUT 40MPH. HAS HAPPENED WHILE GOING STRAIGHT AND WHILE TURNING. THE RADIO STAYS ON AND NO WARNING LIGHTS APPEAR ON THE DASHBOARD.

Service BrakesCrash
Filed Jan 24, 201980,000 milesMD

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HAD FAULTY BRAKES. ON OCCASION, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. ON OTHER OCCASIONS, THE BRAKE PEDAL COULD NOT BE DEPRESSED AT ALL. POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 369-3565) REPAIRED THE WATER SHIELD ABOVE THE BRAKE BOOSTER PER AN EXTENDED WARRANTY. HOWEVER, WHILE THE CONTACT WAS DRIVING AND CAME TO A ROLLING STOP, A MINOR FENDER BENDER OCCURRED WITH THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. TWO INDEPENDENT MECHANICS DIAGNOSED THAT THE BRAKE BOOSTER CABLE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER IN WILLIAMSBURG, VA WHERE THE BRAKE BOOSTER CABLE WAS REMOVED AND REPLACED WITH A NEW PART. THE MANUFACTURER WAS CONTACTED AND THE FAULTY PART WAS SENT TO THEM FOR ANALYSIS. THE FAILURE MILEAGE WAS 80,000.

Engine
Filed Jan 22, 2019167,767 milesMD

TAKATA RECALL WHILE I'M DRIVING THE VEHICLE IT WILL SHUT OFF. I WILL PUT IT IN PARK AND IT STARTS BACK UP. THIS IS UNSAFE BECAUSE I CAN BE DRIVING IN TRAFFIC OR BE IN AN INTERSECTION AND IT JUST SHUTS OFF. I'VE TAKEN IT TO HAVE A MECHANIC LOOK FOR ANY READINGS AND NOTHING IS COMING UP. IT ALSO SHUTS OFF WHILE TRYING TO START THE VEHICLE UP FOR THE FIRST TIME. IT TAKES SEVERAL ATTEMPTS, AGAIN NOTHING COMING UP WHEN TAKEN TO THE MECHANIC.THIS HAS BEEN GOING ON FOR ALMOST A YEAR.

Power Train
Filed Jan 21, 201954,284 milesCO

HAD TO HAVE ALTERNATOR AND BATTER REPLACED AT 54,000 MILES. TWO WEEKS AFTER COMPLETING THIS REPAIR, THE BATTER LIGHT CAME ON WHILE DRIVING. AFTER TURNING OFF ALL ELECTRICAL COMPONENTS, WAS ABLE TO GET THE VEHICLE TO REPAIR SHOP. UPON INSPECTION BY THE MECHANIC, THE POWER TRAIN CONTROL MODULE WAS NO LONGER WORKING. THE MECHANIC HAD TO REPLACE THE POWER TRAIN CONTROL MODULE. IN ADDITION, 3 DAYS LATER, THE ALTERNATOR HAD TO BE REPLACED AGAIN DUE TO THE FAILURE OF THE POWER TRAIN CONTROL MODULE.

Engine
Filed Jan 17, 201954,000 milesIL

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. IN COLD WEATHER, THE ENGINE FAILED TO IMMEDIATELY START. NAPLETON'S ARLINGTON HEIGHTS JEEP (1155 W. DUNDEE RD, ARLINGTON HEIGHTS, IL) WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM) IN WHICH THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, ONCE THE TEMPERATURES BECAME COLDER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,000. *TT *JB

Engine
Filed Jan 16, 201982,000 milesTX

UNKNOWN CAUSE OF OVERHEATING. AUTHORIZED SERVICE PERFORMED BY DEALER. UPON INITIAL DIAGNOSIS OF VEHICLE NO CODE WAS PUT OUT WHILE SIMULTANEOUSLY IN ACTIVE OVERHEAT MODE. MULTIPLE INVESTIGATIONS PERFORMED BY SERVICE TECHS WERE PERFORMED.

Electrical System
Filed Jan 13, 201960,000 milesWI

VEHICLE LOSES ALL POWER WHEN SLOWING DOWN OR STOPPED. LOSE ABILITY TO STEER. HAVE TO RESTART THE VEHICLE.

Electronic Stability Control (esc)
Filed Jan 11, 201914,000 milesLA

CAR'S TIPM HAS BEEN MESSING UP. THEY SAY THERE HASN'T BEEN A RECALL ON MY MODEL FOR THAT AND ANOTHER SAYS IT HAS BEEN FIXED. MY CAR WON'T START AT TIMES, MY HORN HONKS AT RANDOM TIMES AND JUST TODAY MY CAR STALLED WHILE ON THE INTERSTATE. I KNOW THE TIPM HAD BEEN A PROBLEM WITH THESE VEHICLES BUT I CANT GET ANY HELP WITH MINE WITHOUT PAYING OUT OF POCKET. I'VE ABOUT HAD IT WITH MY JEEP.

Steering
Filed Jan 10, 201975,000 milesTX

THE RACK AND PINION STEERING IS LEAKING AT 75,000 MILES. AFTER BEING QOUTED 2600 DOLLARS FOR THE FIX, I DID RESEARCH AND FOUND THAT MOST OTHER JEEP OWNERS ARE EXPERIENCING THIS PROBLEM IN LOW MILEAGE JEEPS ALSO. CONTACTED JEEP WITH NO RESPONSE. THE ISSUE HAS BEEN NOTED TO CAUSE THE JEEPS TO BECOME UNRESPONSIVE AND DANGEROUS AS STEERING BECOMES USELESS.

Electrical System
Filed Dec 31, 201840,530 milesNY

WHILE DRIVING LOCALLY ON A CITY STREET, HEARD A LOW WHINING SOUND, FOLLOWED BY THE DASHBOARD BATTERY WARNING LIGHT BEING ILLUMINATED. SOUND INCREASED AND DECREASED WITH VEHICLE SPEED. DROVE IMMEDIATELY HOME, LESS THAN A MILE, PARKED THE VEHICLE, OPENED THE HOOD AND ISOLATED THE LOCATION OF THE WHINING SOUND TO THE ALTERNATOR AREA. AT THIS TIME I COULD ALSO SMELL A BURNING ODOR (BEING AN ELECTRICIAN).I PUT A METER TO THE BATTERY TERMINALS AND RECORDED A VOLTAGE OF 11.5,INDICATING THAT THE ALTERNATOR HAD FAILED. THERE WERE NO VISIBLE SIGNS OF SMOKE THAT I COULD SEE AS THE TIME WAS ABOUT 9PM. BUT THE SMELL OF AN ELECTRICAL ISSUE WAS CLEARLY PRESENT.

Engine
Filed Dec 29, 201860,000 milesFL

YESTERDAY MY JEEP ENGINE TURNED OFF TWICE WHILE DRIVING ON CITY ROADS. THIS HAPPENED IN THE MORNING ON MY WAY TO WORK AND AT NIGHT ON MY WAY HOME FROM DINNER. LUCKILY THIS HAPPENED ON CITY ROADS EITHER BEFORE GETTING ON THE HIGHWAY OR AFTER GETTING OFF THE HIGHWAY, AS I TAKE THE HIGHWAY DAILY FOR WORK. CONINCIDENTSLLY BOTH INSTANCES HAPPENED WHILE ATTEMPTING TO TURN RIGHT. I DID NOT HEAR THE ENGINE TURN OFF WHILE DRIVING, BUT NOTICED BECAUSE AS I WAS ATTEMPTING TO TURN THERE WAS NO POWER STEERING. THE RADIO, DASH AND INTERIOR LIGHTS NEVER FLICKERED OR TURNED OFF WHEN THE INGINE STALLED. AGAIN, LUCKILY I WAS NOT AT A HIGH SPEED WHEN THIS HAPPENED AND PUT ON MY HAZARDS AND WAS ABLE TO SLOWLY COME TO A STOP WITH THE BRAKES BUT THEY WERE VERY SLOW TO REACT. I PUT THE CAR BACK IN PARK AND STARTED IT RIGHT UP BOTH TIMES. VERY SCARY EXPERIENCE TO HAVE THE ENGINE JUST SHUT OFF IN THE MIDDLE OF TRAFFIC AND PANIC TO AVOID AN ACCIDENT FROM OCCURRING.

Engine
Filed Dec 26, 2018127,000 milesTN

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE ENGINE MADE AN ABNORMAL GRINDING SOUND WHEN THE VEHICLE WAS STARTED. THE CONTACT CALLED SHARP MOTOR COMPANY (FORD DEALER) OF TENNESSEE (1516 W COLLEGE ST, PULASKI, TN 38478, (931) 363-2533) AND WAS INFORMED THAT THE VEHICLE WOULD NOT BE SERVICED BECAUSE A RECALL DID NOT APPEAR ON NHTSA.GOV. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 127,000.

Service BrakesCrash
Filed Dec 23, 2018MA

JEEP WAS HAVING BRAKE PROBLEMS. REPLACED ALL THE BRAKES THIS SPRING AND STILL HAVING A PROBLEM. TOOK THE JEEP IN TO THE DEALER IN JUNE TO HAVE THE BRAKE BOOSTER LOOKED AT, SAID IT WAS FINE. SINCE THEN THE BRAKES HAVE BEEN GETTING WORSE. TODAY I CRASHED INTO THE FRONT OF MY HOUSE. THERE IS SOMETHING WRONG WITH THE BRAKE BOOSTER, LIKE I TOLD JEEP BACK IN JUNE. THIS SAME THING IS HAPPENING ON MANY OTHER JEEPS. PLEASE SOMETHING HAS TO BE DONE. THE DEALERSHIP IS SAYING THEY LOOKED AT THE "SPLASH SHEILD" UNDER THE RECALL AND SINCE NOTHING WAS WRONG THEY ARE NOT RESPONSIBLE FOR ANYTHING ELSE ON THE BOOSTER. PLEASE READ OTHER JEEP OWNERS HAVING THE SAME PROBLEM. HTTPS://JEEPGARAGE.ORG/F73/MORE-BRAKE-BOOSTER-INTRIGUE-186178.HTML#/TOPICS/186178?PAGE=3. I TOOK THE MASTER CYLINDER OFF AND THERE IS A BUNCH OF RUST INSIDE THE BOOSTER. IT'S A CLOSED SYSTEM, DEBRIS SHOULDN'T BE BUILDING UP OR RUST SHOULDN'T BE GETTING IN THERE. MAYBE THIS WAS CAUSED FROM THE SPLASH SHIELD AND WATER GOT INSIDE?

Structure › Body
Filed Dec 20, 2018100,000 milesTX

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WELDING ON THE REAR OF THE VEHICLE WAS RUSTED. AS A RESULT, THE ENTIRE REAR FRAME OF THE VEHICLE BECAME DETACHED. THE VEHICLE WAS TOWED TO LITHIA JEEP DODGE OF BRYAN COLLEGE STATION (301 N EARL RUDDER FWY, BRYAN, TX 77802, (979) 213-5361) TO BE DIAGNOSED, BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000.

Steering
Filed Dec 18, 201850,000 milesAK

RACK AND PINION LEAKING POWER STEERING FLUID IN COLD WEATHER

Unknown or Other
Filed Dec 14, 2018IL

TAKATA RECALL . CARBON FIBER TRIM ON THE INTERIOR HAS PEELED OFF.

Electrical System
Filed Dec 11, 201858,000 milesIN

CAR HAS A HARD TIME STARTING AFTER SITTING, THEN WON'T START AT ALL, HAVE TO WAIT 30-40 MINUTES ETC... (TIPM)

Electrical System
Filed Dec 10, 201887,000 milesMA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT EXPERIENCING ANY FAILURES UNTIL THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SUDDENLY STALLED BEFORE ENTERING THE HIGHWAY. THE FAILURE HAD OCCURRED THREE TIMES PREVIOUSLY. THE POLICE DEPARTMENT HAD TO ASSIST WITH TOWING THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TOWED TWICE BEFORE BY A WARRANTY COMPANY. THE DEALER (KELLY JEEP CHRYSLER DODGE RAM, 175 PELHAM ST, METHUEN, MA 01844, (978) 683-8775) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE AFTER THE RECALL REPAIR FAILED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Electrical System
Filed Dec 10, 2018118,000 milesKS

I'VE NOTICED LATELY THAT WHILE MAKING TURNS IN MY OVERLAND SUMMIT WITH A 5.7L HEMI, THAT THE JEEP WILL STALL OUT AND DIE IN THE MIDDLE OF THE MANEUVER. THIS ONLY HAPPENS WHEN MAKING TURNS. I HAVE TO SHIFT INTO NEUTRAL AND APPLY THE BRAKES AND PRESS THE PUSH START TO TURN THE ENGINE BACK OVER. IT ALWAYS STARTS BACK UP BUT THIS IS STARTING TO BECOME A REAL CONCERN. I ASKED 2 DIFFERENT DODGE CHRYSLER JEEP SUPERVISORS ABOUT THIS AND THEY CLAIM TO HAVE NEVER HEARD OF ANYTHING LIKE THIS, EVEN THOUGH THERE IS AN ACTIVE RECALL FOR THIS VERY THING. THEY NOW SAY MY VEHICLE WASN'T AFFECTED EVEN THOUGH THE SYMPTOMS ARE THE EXACT SAME THING.

Unknown or Other
Filed Dec 10, 2018102,700 milesVA

OUR 2012 JEEP GRAND CHEROKEE OVERLAND HAS STARTED CUTTING OFF WHILE IN DRIVE, WITHOUT WARNING. THERE ARE NO INDICATOR LIGHTS ON AND THE RADIO CONTINUES TO PLAY AS NORMAL. THE ONLY WAY YOU KNOW THE VEHICLE IS OFF IS BY LOOKING AT THE RPM DISPLAY NOW AT ZERO OR BECAUSE YOU CAN NO LONGER USE THE POWER STEERING. AFTER PUTTING THE VEHICLE IN PARK AND RE-PUSHING THE START BUTTON, THE VEHICLE STARTS UP AS NORMAL. THIS ISSUE HAS HAPPENED ON FIVE (5) OCCASIONS AND IS THE SCARIEST THING EVER!! AFTER THE FIRST TIME THIS HAPPENED, WE TOOK THE VEHICLE TO THE DEALERSHIP TO BE TOLD THERE WEREN'T ANY CODES COMING UP TO SIGNIFY THAT THERE WAS A PROBLEM WITH THE VEHICLE AND A TUNE UP WAS SUGGESTED. WE WENT MONTHS WITHOUT THE ISSUE OCCURRING, BUT IT HAS STARTED HAPPENING AGAIN. WE'VE ENCOUNTERED THIS ISSUE ON CITY STREETS AND ONCE WHILE TAKING THE OFF RAMP ON THE HIGHWAY.

Structure › Body
Filed Dec 7, 201839,000 milesNJ

THE PAINT ON THE INSIDE OF THE HOOD IS BUBBLING. I BELIEVE IT IS DUE TO IRON CONTAMINATION FROM THE FACTORY. IT DIDN'T START BUBBLING BAD UNTIL RECENTLY. JEEP HAS HAD THIS PROBLEM NUMEROUS TIMES AND IVE SEEN HOODS REPLACED OVER THIS. HOWEVER, MY FACTORY WARRANTY HAS SINCE EXPIRED AND THE MANUFACTURER REFUSED TO HELP ME. I WAX AND POLISH THE CAR ANNUALLY SO THIS IS COMPLETELY SURPRISING TO ME

Service BrakesCrash
Filed Dec 3, 201885,000 milesPA

WHEN SLOWING THE VEHICLE IT WILL JUST SILENTLY SHUTS OFF. THIS HAPPENS USUALLY AT THE SAME 5 PLACES, 3 OF THEM WHEN SLOWING TO MAKE A RIGHT HAND TURN IN AN S TURN AND THE OTHER 2 GOING STRAIGHT SLOWING TO STOP TO MAKE A LEFT TURN ACROSS TRAFFIC. I FEEL LIKE IT'S A COMBINATION OF BRAKING, STEERING WHEEL AND WHEN ITS SHIFTING INTO 1ST SINCE I'M EITHER IN A STOPPING SITUATION OR S TURN SITUATION. WHEN THIS HAPPENS I LOOSE STEERING AND BRAKES CAUSING ME TO GO INTO THE OPPOSITE LANE OF TRAVEL HEAD ON. THERE HAVE BEEN RECALLS ON THE ALTERNATOR FOR MY VEHICLE BUT MINE HAS NEVER BEEN INCLUDED. THERE HAS BEEN A RECALL FOR A SENSOR THAT HAS BEEN COMPLETED BUT DID NOT SOLVE THE PROBLEM. THIS IS A SERIOUS ISSUE, MY CHANCE FOR A HEAD ON COLLISION IS VERY VERY SCARY. THIS HAPPENS ABOUT 6-10 TIMES A WEEK.

Engine
Filed Dec 3, 2018161,334 milesLA

I BOUGHT THIS VEHICLE USED & NO PROBLEMS UNTIL THE RECALLS COME ROLLING IN BUT HAD A CYLINDER 2 MISFIRE AT 132,000 MILES OK CONTACTED DEALERSHIP & IT WAS FIXED, BUT FOUND OUT THIS WAS THE 2ND TIME THIS HAS HAPPENED AMONGST FINDING OUT THE WHOLE ENGINE HAD TO BE REPLACED FROM THE FACTORY. I'M NOW 161,334 MILES & HAVE A CYLINDER 2 MISFIRE AGAIN. IF IT FAILS COMPRESSION TEST AGAIN THIS WILL BE A 3RD TIME THE HEAD HAS FAILED & I'M PAST JEEP'S EXTENDED WARRANTY TO COVER IT. APPARENTLY JEEP HAS NOT FIXED THEIR FLAW. IT SPITS AN SPUTTERS, IDLES ROUGH SOMETIMES & I ALWAYS DO MY MAINTENANCE WHEN IT'S NEEDED. IT DOES IT WHEN I'M MOSTLY PARKED BUT I CAN FEEL IT WHEN I'M STOPPED & IDLING.

Steering
Filed Nov 29, 201812,500 milesNY

RACK AND PINION STERLING DEFECT NEED TO BE REPLACED 12500 MILES ONLY ON CAR

Service Brakes
Filed Nov 29, 201881,484 milesNJ

4 TIMES IN THE LAST 3 WEEKS, THE LAST TIME JUST TODAY, AS I WAS DECELERATING AND TURNING RIGHT WHILE GETTING OFF HIGHWAYS ONTO EXIT RAMPS, THE STEERING WHEEL FELT LIKE IT LOCKED - THE POWER STEERING TURNED OFF, AS DID THE POWER BRAKES - I HAD TO COAST, AND THE RPMS SHOWED 0, ALTHOUGH ALL THE LIGHTS WERE STILL ON. I WAS FORCED TO PUT THE CAR IN PARK - WHILE STILL ON THE EXIT RAMP - TURN OFF THE CAR AND TURN IT ON AGAIN TO GET IT TO DRIVE NORMALLY. WHICH IT DID, AS IF NOTHING HAD HAPPENED. BUT IT'S UNNERVING AND CERTAINLY UNSAFE, AND A QUICK SEARCH ON THE INTERNET REVEALS IT SEEMS TO HAPPEN QUITE FREQUENTLY TO OTHER JEEP GRAND CHEROKEE 2012 DRIVERS.

Electrical System
Filed Nov 20, 2018105,000 milesDC

CAR COMPLETELY SHUT OFF. NO POWER TO ENTIRE CAR. FOUND OUT IT WAS A FAULTY ALTERNATOR THAT WAS UNDER RECALL.

Unknown or Other
Filed Nov 16, 201830,000 milesCA

LEATHER DASH COVER PEELING UP, BUBBLES LIFTING HEATER VENTS COVERS AND TRIM. AFFECTS VISION. FAILURE STARTED 5/2017

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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