Page 10 of 33 · complaints 451–500 of 1,644

2012 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Aug 8, 201983,000 milesMN

POWER STEERING LINES LEAKED AT 80K ( JANUARY 2019 DEALER REPAIRED ) NOW 7 MONTHS LATER (AUGUST 2019) BOTH LINES ARE LEAKING AGAIN.. IT'S GOING IN ON THE 19TH FOR REPAIR BUT SOMEONE TOLD ME THEIR IS A HUGE FIRE HAZARD WITH THIS FLUID LEAKING AND HAS CAUSED MAJOR CAR FIRES AND STEERING FAILURE. IS THERE OR WAS THERE A RECALL AT SOME POINT WITH THE 2012 GRAND CHEROKEE TO FIX THIS ISSUE PERMANENTLY ?I BOUGHT THIS TRUCK IN 2017 SO I'M UNAWARE OF A RECALL ABOUT THE POWER STEERING ISSUES. MY JEEP WAS SERVICED AT LAGERS OF MANKATO MN ..

Power Train
Filed Aug 7, 201995,000 milesNJ

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A LEAK IN THE TRANSMISSION COOLER AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TETERBORO CHRYSLER JEEP DODGE RAM (LOCATED AT 469 US-46, LITTLE FERRY, NJ 07643) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 59534039. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Fuel/Propulsion System
Filed Aug 1, 2019170,000 milesGA

I BOUGHT THE CAR IN A DIFFERENT STATE AND EVER SINCE I BOUGHT IT I'VE HAD FUEL PUMP SYMPTOMS. CAR STOPS GETTING FUEL TO IT AND WANTS TO SHUT OFF. NOW IT WON'T SHIFT GEARS WITHOUT SHUTTING OFF, IT ISN'T GETTING ANY FUEL TO IT AT ALL EVEN THOUGH THERE IS FUEL IN THE GAS TANK. I WENT TO GET GAS BECAUSE MY GAS LIGHT CAME ON. I SHUT MY CAR OFF TO PUMP GAS. WHEN I WAS FINISHED I WENT TO TURN MY CAR BACK ON AND IT SPUTTERED AND SHOOK AND DIDN'T WANT TO STAY ON. I TRIED TO PUT IT IN DRIVE AND MOVE AWAY FROM THE GAS PUMP AND IT WOULDN'T HARDLY MOVE. IT WAS REAL JUMPY (KIND OF LIKE A CAR OUT OF GAS) I WOUND UP HAVING TO GET IT TOWED HOME. ME AND MY FIANC LOOKED UP POSSIBLE PROBLEMS AND FOUND THAT MY MODEL OF JEEP HAD RECALLS FOR FAULTY WIRING FOR THE FUEL PUMP FUSE AND I WANT TO KNOW IF THERE'S SOMETHING I CAN DO TO RESOLVE MY PROBLEM. I HAVEN'T EVEN HAD MY CAR FOR 6 MONTHS YET.

Power Train
Filed Jul 30, 2019121,000 milesKY

TRANSMISSION FLUID LEAK COMING FROM A/C CONDENSER/TRANSMISSION COOLER. SIGNIFICANT LEAKAGE LEADING TO POOR TRANSMISSION PERFORMANCE SUCH AS SLIPPAGE AND VEHICLE JERKING ON ACCELERATION OR DECELERATION. ALSO JERKS WHEN PUTTING INTO GEAR FROM PARK.

Air Bags
Filed Jul 28, 20195 milesMA

JEEP TURNS OFF AND WON'T TURN ON FOR HOURS THEN IT TRUED ON

Engine
Filed Jul 26, 201990,000 milesCT

I WAS DRIVING ON THE HIGHWAY ON 7/21/19 AND MY 2012 JEEP GRAND CHEROKEE'S ENGINE SEIZED. THE CAR HAD TO BE TOWED AND NOW JEEP HAS A 2 MONTH WAITING LIST FOR THE HEMI MOTOR (WHICH APPARENTLY THIS IS A KNOWN PROBLEM FOR - THAT IS WHY THE WAITING LIST IS SO LONG). IT WILL BE OVER $8000 TO FIX AND I STILL OWE ON THE LOAN FOR THE CAR THAT I HAVE HAD LESS THAN 3 YEARS. IF HEMI MOTORS ARE A PROBLEM, JEEP SHOULD MAKE THEM WITH V6 NOT THE HEMI V8 MOTORS. THERE IS NO RECALL FOR THIS AS OF NOW. I AM STUCK WITHOUT A VEHICLE TO GET TO WORK AND A LARGE LOAN FOR A USELESS JEEP THAT I CAN'T DRIVE. IT HAS 90,000 MILES ON IT. WHY IS JEEP ALLOWED TO CONTINUE TO MAKE THESE IF THEY ARE SUCH ISSUES. WHY IS THERE NOT A RECALL ON HEMI ENGINES IN JEEPS? THEN WHEN YOU TRY TO CALL JEEP CORPORATE THEY CLAIM THEY RETURN CALLS ONCE A WEEK (WHICH THEY DON'T) AND THE CUSTOMER SERVICE REPS TOLD ME "THING HAPPEN". THIS IS A TERRIBLE WAY OF DOING BUSINESS AND AS A JEEP OWNER FOR MANY MANY YEARS I WILL NEVER BUY A JEEP AGAIN. HOPEFULLY THIS HAPPENS ENOUGH THAT THEY WILL NEED TO DO A RECALL AND I CAN RECOUP SOME OF MY MONEY BACK.

Engine
Filed Jul 25, 201976,404 milesNC

AFTER FAILING INSPECTION IT WAS IN SHOP 6 WEEKS FOR REPAIR BUT WAS NOT REPAIRED! IT MISSES MORE THAN EVER, MOST OFTEN DURING IDLE & HAS DIFFICULTY STARTING AT TIMES & YOU CAN SMELL GAS SOMETIMES MAKING ME FEAR IT WILL CATCH FIRE.

Steering
Filed Jul 24, 2019120,000 milesFL

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, THE OWNER DISCOVERED THAT THE POWER STEERING FLUID LEAKED FROM THE POWER STEERING PUMP. ONE STEP AUTO CHRYSLER OF FORT WALTON (541 MARY ESTHER CUT OFF, FORT WALTON BEACH, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

Engine
Filed Jul 23, 201976,000 milesTX

I HAVE LESS THAN 76K MILES ON MY JEEP. I HAVE BEEN THE ONLY OWNER, TAKING EXCEPTIONAL CARE OF MY JEEP, ALWAYS GETTING OIL CHANGES ON TIME AND MAINTENANCE WITH VERY FEW CITY MILES ON MY JEEP AND I AM HAVING TO PAY 10K FOR A NEW MOTOR AND CAMSHAFT.

Unknown or Other
Filed Jul 23, 2019NY

THE CATALYTIC CONVERTER WENT BAD 6 MONTHS AFTER I PURCHASED THE VEHICLE AS I WAS DRIVING ON THE HWY THE CHECK ENGINE LIGHT CAME ON I TOOK IT BACK TO JEEP THEY TOLD ME $2300 TO FIX IT. AND I HAD JUST PURCHASED THE VEHICLE 6 MONTHS PRIOR

Service Brakes
Filed Jul 19, 201978,000 milesMA

I RECENTLY PURCHASED THIS VEHICLE AND IT COMPLETELY SHUTS OFF UNEXPECTEDLY. WHEN IT DOES IT AFFECTS BOTH THE BRAKING AND THE STEERING. THE FIRST TIME I WAS STOPPED AT A LIGHT AND WAS AN EASY FIX BUT THE 2ND TIME I WAS GETTING OFF AN EXIT AROUND 50 MPH. I HAVE YOUNG CHILDREN AND NOW I AM SCARED TO DRIVE THEM AROUND IN IT. I KNOW IN NOT THE ONLY ONE THIS IS HAPPENS, THERE'S COMPLAINTS ALL OVER THE INTERNET. THERE SHOULD BE A RECALL BEFORE SOMEONE DIES.

Engine
Filed Jul 17, 201997,000 milesOH

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO GUIDE THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TAKEN TO YARK CHRYSLER JEEP DODGE RAM FIAT (6019 CENTRAL AVE, TOLEDO, OH 43615, (419) 877-7712) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED AT 95,000 MILES. THE FAILURE RECURRED, BUT THE CONTACT HAD NOT BEEN ABLE TO REACH THE DEALER AGAIN. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT THE TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 97,000.

Power Train
Filed Jul 11, 201971,978 milesPR

AN UNINTENTIONAL SHIFTING OF THE TRANSFER CASE THE 4 WHEEL DRIVE ITS ON AND CANT TAKE IT OFF, ALL STARTED WITH THE VEHICLE BEEN STATIONARY.

Steering
Filed Jul 3, 201980,000 milesWI

THE FIRST TIME MY POWER STEERING WHEN OUT I HAD STOPPED TO DO SOMETHING. GOT BACK IN MY JEEP AND THOUGHT I HAD A FLAT BECAUSE IT WAS SO HARD TO TURN THE WHEEL. GOT OUT TO LOOK AND EVERYTHING WAS FINE. GOT BACK IN, DROVE IT AROUND A NEIGHBORHOOD STREET AND STEERING RETURNED TO NORMAL. HAD A MECHANIC TOP OFF THE POWER STEERING FLUID AND WAS FINE FOR MONTHS. YESTERDAY WAS LEAVING TO GOT TO THE STORE AND JUST BEFORE I GOT OUT ONTO A BUSY HWY THE POWER STEERING STOPPED WORKING. THIS TIME I COULD NOT BUDGE IT. I CALL MY MECHANIC FRIEND. BY THE TIME HE GOT THERE THE STEERING WAS NORMAL AGAIN. HE CHECKED THE LEVEL AND WAS FINE. IF I HAD GOTTEN OUT ONTO THE HWY AND THIS HAPPENED I WOULD HAVE BEEN A SITTING DUCK. THIS IS A 2012 JEEP GRAND CHEROKEE WITH 80,000 MILES ON IT.

Air Bags
Filed Jul 2, 2019117,000 milesNC

VEHICLE STRUGGLES TO START WHEN STARTER BUTTON ENGAGED.

Electrical System
Filed Jul 1, 201977,000 milesPA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS DRIVEN FOR A SHORT PERIOD OF TIME AND PARKED, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. AN INDEPENDENT MECHANIC PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *BF *AS

Electrical System
Filed Jul 1, 201983,000 milesCA

MY JEEP HAS AN IGNITION/STARTING PROBLEM. IT WILL TRY TO START BUT JUST KEEPS TURNING OVER. AFTER 10 SECONDS IT WILL STOP THEN IT WILL USUALLY START AFTER. ONLINE IT SAYS THE TIMP COULD BE THE PROBLEM.

Electrical System
Filed Jun 28, 201988,000 milesNJ

TAKATA RECALL TIPM CORROSION/FAILURE. TO DATE, MULTIPLE FUSES HAVE BLOWN RESULTING IN SYSTEM FAILURE AND NEEDED REPLACING. I WAS ADVISED DUE TO THE SUBSTANTIAL AMOUNT OF CORROSION IN THE TIPM MODULE, THE RESULT MAY LEAD TO SYSTEM WIDE SHORT AND POSSIBLE FAILURE OF ALL ELECTRONIC SYSTEMS.

Electrical System
Filed Jun 28, 2019114,000 milesKY

MY ENGINE LIGHT HAS DECIDED TO LIGHT UP IN MY JEEP RANDOMLY ONE DAY AFTER STARTING IT. AFTER SCANNING IT, IT SHOWS CODE P0522. THE RESEARCH I HAVE DONE HAS SHOWN IT USUALLY SHOWS THE OIL LIGHT WHEN IT IS THAT CODE. SO AS A RESULT, I HAVE HAD MY OIL CHANGED AGAIN AND I HAVE ORDERED A OIL PRESSURE SENSOR/SENDER HOPING THAT WILL FIX ALL MY PROBLEMS WHICH WILL BE INSTALLED NEXT SUNDAY (7/7/2019). I ALSO HAD TO CHANGE THE WATER PUMP BECAUSE IT HAD A CRACK IN IT, THE THERMOSTAT JUST FOR PRECAUTIONARY MEASURES, AND THE BELT BECAUSE IT HAD A TEAR IN IT ABOUT HALF THE SIZE OF THE WIDTH. ALL OF THIS TO TRY TO FIGURE OUT THE PROBLEM WITH THE ENGINE LIGHT AND THE SCANNER SHOWING THE CODE P0522. SO WE WILL SEE IF THAT ACTUALLY FIXES THE PROBLEM.

Engine
Filed Jun 28, 2019112,000 milesKY

MY VEHICLE HAS DECIDED TO START BOGGING AROUND 35MPH. IT HAS CONTINUALLY DONE THIS FOR A WEEK AND HAS DECIDED TO START DRIVING HORRIBLE. IT DOES NOT DRIVE LIKE IT HAS BEEN. WE ARE GOING TO CHECK WHAT THE PROBLEM MIGHT BE SUNDAY (7/7/2019) AND ATTEMPT TO FIX. MY JEEP IS NO LONGER COVERED UNDER WARRANTY.

Vehicle Speed Control
Filed Jun 28, 201988,000 milesKY

MY ACC SENSOR WILL NOT CONNECT THEREFORE MY CRUISE CONTROL DOES NOT WORK, LEAVING USELESS BUTTONS ON MY STEERING WHEEL. WE HAVE NO IDEA WHAT IS WRONG WITH THE WHOLE SYSTEM. TOOK IT TO THE DEALERSHIP AND WHILE THEY WERE DOING RECALL WORK, THEY CHECKED IT. SAID I WOULD HAVE TO BUY THE $2,000+ ACC UNIT AND THEN IT WOULD PROBABLY BE $1,000+ LABOR AND THEN HOWEVER MUCH IF THEY HAVE TO REPLACE WIRES OR ANYTHING ELSE. I JUST WANT MY CRUISE TO WORK, I DON'T CARE IF THE DISTANCE PART WORKS. WARRANTY WOULD NOT COVER IT AND I'M SURE I NO LONGER HAVE ANY FACTORY WARRANTY LEFT ON MY VEHICLE.

Service Brakes
Filed Jun 28, 201995,293 milesKY

I HAVE HAD MULTIPLE LIGHTS POP UP ON MY DASH, USUALLY AFTER IT RAINS, BUT ONCE FOR NO REASON. I WILL BE DRIVING ANYWHERE FROM 20-65MPH AND THE LIGHTS WILL JUST POP UP. (ABS, BRAKE, AND TRACTION CONTROL LIGHTS) ONCE I TURN MY JEEP OFF AND BACK ON, IT DISAPPEARS. BUT WHEN THE LIGHTS ARE SHOWN, MY JEEP DRIVES A LITTLE DIFFERENTLY.

Air Bags
Filed Jun 28, 2019111,398 milesKY

MY AIR BAG LIGHT RANDOMLY LIGHTS UP AND GOES AWAY AND SOMETIMES IT CHIMES WHEN IT POPS UP AND SOMETIMES IT DOESN'T. HERE RECENTLY, IT HAS DECIDED TO STAY ON. THERE IS NO CODE IF IT IS SCANNED. I DEFINITELY THINK THIS SHOULD BE A RECALL BECAUSE IF I WAS TO ACCIDENTALLY WRECK, I DON'T KNOW IF THEY WOULD ACTUALLY WORK OR NOT AS MUCH AS THE LIGHT COMES AND GOES.

Structure › Body
Filed Jun 28, 2019120,000 milesMI

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO ROCHESTER HILLS CHRYSLER JEEP DODGE RAM (1301 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 652-9650) WHERE IT WAS DIAGNOSED THAT THE FLOORBOARD NEEDED TO BE REPLACED AND THE FRONT PIPE NUTS BOTH PULLED OUT OF THE REAR CROSS MEMBER, WHICH NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Electronic Stability Control (esc)
Filed Jun 27, 2019PR

ELECTRICAL STABILITY CONTROL DOES NOT WORK PROPERLY IT SWAYS FROM AND REAR. MAINLY WHEN IT RAINS. ELECTRICAL SYSTEM A PROBLEM BETWEEN SIGNAL LIGHTS AND THE RADIO, WHEN THE SIGNALS ARE USE THE RADIO GOES OFF??? LIFT SUSPENSION SYSTEM OPERATE BY ITSELF, UP AND DOWN ON HIS OWN, AND THAT PROBLEM PREVENTS FOR THE SUV TO BE ALIGNED; ALSO THERE IS A SHAKING ON STEERING WHEEL WHEN ABOVE 55MPH. I DON?T KNOW IF THIS UNIT WAS TAKEN FOR SERVICE ON ANY OTHER SUBJECT LIKE; AIR BAGS, STEERING COMPONENTS, FRONT SUSPENSION OR ANY OTHER CAMPAIGN OF RECALLS. I?M THE THIRD OWNER AND HAVE TO FIND OUT THE HARD WAY. SINCERELY [XXX] USA. RETIRED INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Fuel/Propulsion System
Filed Jun 25, 2019157,000 milesTX

CAR IS NOT MAINTAINING POWER AFTER STARTING. I HAVE SEEN RECALLS FOR THE CAR BUT JEEP IS DENYONG THE CLAIM

Suspension
Filed Jun 24, 201998,100 milesCA

MY JEEP WAS DRIVING JUST FIND UNTIL A COUPLE DAYS AGO. I HEARD A GNARLY POP AND PSSSSSSSTTTTTT NOISE FROM THE RIGHT FRONT OF MY CAR. LUCKILY I JUST PULLED INTO MY DADS DRIVEWAY, SINCE I THOUGHT MY TIRE POPPED AND WAS HISSING AIR OUT. I GET OUT TO FIND THAT MY FRONT AIR SUSPENSION, ON BOTH SIDES, WAS DONE FOR... IT IS CURRENTLY IN THE SHOP AND AWAITING INSPECTION. I READ THAT THIS HAS HAPPENED TO MANY JEEP GC OWNERS WHICH IS RIDICULOUS, AND JEEP/MOPAR SHOULD LOOK INTO THIS FURTHER! HOPEFULLY THE REPAIRS DON'T COST ME AN ARM AND LEG, BECAUSE I AM FRESH OUT...

Electrical System
Filed Jun 16, 2019136,500 milesCA

VEHICLE WOULD CRANK MY NOT START. THIS WAS AN INTERMITTENT PROBLEM. ON JUNE 8, 2019, THE VEHICLE FAILED AND REQUIRED TO BE TOWED TO A SERVICE STATION. THE PROBLEM WAS DIAGNOSED AS A FAILURE OF THE TOTAL INTEGRATED POWER MODULE (TIPM).

Structure
Filed Jun 14, 201975,000 milesWA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS PEELING, BUBBLING, AND COMING APART. THE VEHICLE WAS TAKEN TO DISHMAN DODGE RAM CHRYSLER JEEP (7700 E SPRAGUE AVE, SPOKANE VALLEY, WA 99212, (509) 924-3250). THE DEALER STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY BECAUSE THE MILEAGE EXCEEDED 75,000. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Electrical System
Filed Jun 6, 2019110,000 milesIL

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT TOOK MULTIPLE ATTEMPTS TO START THE ENGINE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,000.

Engine
Filed Jun 4, 201985,000 milesFL

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 3, 201997,000 milesVA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TEN MINUTES WHILE IN TRAFFIC AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND WAS TOWED TO TATE DODGE CHRYSLER JEEP RAM (LOCATED AT 2903, 7429 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 766-2560) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED PREVIOUSLY AND THE VEHICLE WAS TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

Electrical System
Filed Jun 3, 2019NJ

I HAVE TAKEN MY JEEP IN TO THE DEALERSHIP THREE TIMES FOR AN ISSUE WITH REGARDS TO THE ENGINE CRANKING BUT NOT STARTING. THE DEALERSHIP HAS REPLACED THE KEY FOB AND IT IS STILL NOT ACTING RIGHT. TODAY JUNE 3, 2019 WILL MAKE THE FOURTH TIME TAKING MY TRUCK IN FOR THE SAME PROBLEM.

Service BrakesCrash1 injured
Filed May 30, 201967,000 milesNJ

I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN FRONT OF ME AND SUFFERED $9,000 WORTH OF DAMAGE. I ALSO WAS INJURED REQUIRING SURGERY ON MY FOOT THAT WAS ON THE BRAKE PEDAL. *DT *DT CONSUMER STATED CAR IS REPAIRED.*JB *DT CONSUMER STATED I HAVE THE INVOICE, HOWEVER FROM MY UNDERSTANDING THEY DID NOT DO ANYTHING WITH THE BRAKES. I STILL FEEL THERE WAS/IS AN ISSUE WITH THEM. I CAN FORWARD THE INVOICE IF NEEDED, BUT IT DOES NOT MENTION THE BRAKES. I DID ASK THE SHOP AND MY INSURANCE TO HAVE THE BRAKES CHECKED. MY FATHER IN LAW PICKED UP THE CAR FOR ME AND SAID THAT THE SHOP TOLD HIM THE BRAKES WERE FINE. CONSUMER DID NOT HAVE ISSUES BEFORE WITH BRAKE SYSTEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT*JB

Electrical System
Filed May 23, 2019107,636 milesNJ

TIPM FAILURES, IPM SYSTEMS FAILURE, PCM MULTIPLE FAILURES AND BACK ORDER ON STEERING WHEEL MODULE... DEALER CAN'T FIX IT

Service Brakes
Filed May 23, 201955,000 milesRI

ENGINE STALLS FOR NO REASON UNDER BRAKING AND DECELERATION. HAPPENS MORE OFTEN WHEN BRAKING AND TURNING. LOSS OF POWER STEERING WHEN IT HAPPENS. DOES NOT HAPPEN FREQUENTLY , MORE OFTEN IN THE COLD WHEN THE CAR HAS BEEN STARTED. CANT REPLICATE IT WHEN CAR IS HOT. DANGEROUS WHEN IT HAS HAPPENED ON EXIT RAMPS AS CAR HAS TO BE CONTROLLED WITH NO POWER STEERING AND CAR HAS TO COME TO A COMPLETE STOP, PUT IN PARK WHERE IT HAS ALWAYS RESTARTED. PEOPLE BEHIND ME NOT HAPPY WHEN STOPPING ON EXIT RAMPS. HAVE BROUGHT TO DEALER AFTER IT HAS HAPPENED AND THE CAR HAS NOT THROWN ANY CODES. THERE IS NOT REAL PATTERN TO THIS STALLING, BUT, HAVING TO STOP THE CAR TO RESTART IT POSSES A DANGER OF GETTING REAR ENDED. HAPPENS AT SPEEDS BETWEEN 30 TO 60. HAPPENS MOST FREQUENTLY IN ROTARIES (ROUNDABOUTS) WHEN SLOWING DOWN TO ENTER.

Power Train
Filed May 22, 2019164,000 milesOK

DRIVING FROM THE GAS STATION TO THE HIGHWAY WHEN THE REAR AIR SUSPENSION FAILED TO SHUT OFF AND OVERINFLATED CAUSING THE FORWARD MOUNTS ON THE REAR SUBFRAME TO BE RIPPED OUT OF THE BODY OF THE CAR WHICH CAUSE THE SUBFRAME TO CRASH INTO THE EXHAUST, TRANSFER CASE, AND DRIVE SHAFT WHICH IMMOBILIZED THE VEHICLE. NO INJURIES OCCURRED LUCKILY AS THE VEHICLE HAD NOT MADE IT TO THE HIGHWAY WHEN THE FAILURE OCCURRED.

Engine
Filed May 21, 2019IL

WHEN GETTING OFF THE EXPRESSWAY OR HIGHWAY MY TRUCK CUTS OFF WHEN I EXIT FOR MY STOP NO POWER OR CONTROL OF THE POWER STEERING.

Fuel/Propulsion System
Filed May 20, 201989,531 milesNY

PERIODICALLY, THE VEHICLE STALLS IMMEDIATELY AFTER STARTING. I THEN HAVE TO KEEP PUSHING THE START/RUN BUTTON UNTIL THE CAR SWITCHES TO OFF AND THEN TRY TO RESTART THE CAR AGAIN. THIS GOES ON 5 OR 6 TIMES UNTIL IT STAYS RUNNING. I HAVE TRIED VERSIONS OF PUMPING THE GAS (BEFORE AND DURING). IT STILL STALLS. I AM USING TODAY'S DATE, BUT THIS HAS BEEN GOING ON FOR MONTHS.

Steering
Filed May 15, 201995,000 milesPR

MIENTRAS GUIABA NORMAL NO SUCEDIA NADA, AL DAR UNA CURVA CERRADA SE TRANC EL GUIA INMEDIATAMENTE Y LE ECHE LQUIDO DE POWER STEERING Y NADA DE QUE SE ARREGLARA. LEYENDO UN INTERNET VI QUE ESAS GUAGUAS TENIAN ESE DEFECTO Y ALGUNOS MODELOS TENIAN RECALL EN LA POWER STEERING PUMP PERO AL PONER MI VIN NO SALIO NADA. QUISIERA Q REVISARAN. CUANDO LE PONEN LA MAQUINA PARA VERIFICAR NO MARCA NADA, NO SON LOS FUSIBLES.

Engine
Filed May 14, 2019106,225 milesOH

PUSH BUTTON START DOES NOT WORK. FUEL PUMP IS NOT WORKING PROPERLY TO ALLOW THE VEHICLE TO START. THE VEHICLE HAS STALLED OUT ON A FREEWAY. WILL NOT START WHILE STATIONARY. I HAVE TO TAP THE FUEL PUMP IN ORDER TO START THE VEHICLE

Visibility/Wiper
Filed May 13, 201968,000 milesPA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER WAS INOPERABLE. THE VEHICLE WAS TAKEN TO SAVAGE 61 CHRYSLER DODGE JEEP RAM LOCATED AT 4645 POTTSVILLE PIKE, READING, PA 19605, (855) 821-8752, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER MOTOR WAS DEFECTIVE AND ALSO THAT TIPM (TOTALLY INTEGRATED POWER MODULE) WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE PART WAS $1200-$1300 PARTS AND LABOR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Engine
Filed May 10, 201938,705 milesGA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO ATHENS DODGE CHRYSLER JEEP RAM (4145 ATLANTA HWY, ATHENS, GA 30606, (706) 549-7555) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COOLER, ATF (AUTOMATIC TRANSMISSION FLUID) NEEDED TO BE REPLACED, THERE WERE MULTIPLE CYLINDER MISFIRE, CAMSHAFT POSITION SENSOR AND THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 38,705. THE VIN WAS NOT AVAILABLE.

Seats
Filed May 10, 2019AL

THE DRIVER SIDE ACTIVE HEADREST DEPLOYED UNPROVOKED. THE VEHICLE WAS NOT MOVING OR ON WHEN THE HEADREST DEPLOYED, IT WAS STATIONARY AND PARKED IN A DRIVEWAY. THERE WAS NO WARNING THAT THE EVENT TOOK PLACE OR ANY NOTIFICATION FROM THE VEHICLE MESSAGE SYSTEM.

Seats
Filed May 6, 201980,000 milesNJ

DASHBOARD DELAMINATING, LEATHER SEAT RIPPING UNDER NORMAL WARE WITH LOTS OF MAINTENANCE. THE LEATHER USED IN THE DASHBOARD IS SEPARATING FROM THE DASHBOARD ITSELF AND CAUSING A WRINKLE EFFECT, WHERE AS THE LEATHER SEAT JUST RIPPED EVEN THOUGH ITS CLEANED AND CONDITIONED AT LEAST 4 TIMES A YEAR

Electrical System
Filed May 2, 2019PA

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS UNABLE TO START THE VEHICLE WITH THE MAIN KEY FOB. THE CONTACT STATED THAT THE SPARE KEY FOB HAD TO BE USED. ALSO, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STARTED TO STALL. THE VEHICLE WAS TAKEN TO SCRANTON DODGE CHRYSLER JEEP RAM (LOCATED AT 1146 WYOMING AVE, SCRANTON, PA 18509, (570) 344-1261) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED. THE PART WAS REPLACED IN DECEMBER OF 2018, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RECEIVER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT PROVIDED.

Electronic Stability Control (esc)
Filed Apr 30, 2019140,000 milesPA

GRAND CHEROKEE RECALL JEEP FAILED TO MAKE US AWARE OF AN ALTERNATOR RECALL. MY HUSBAND BROKE DOWN ON THE SIDE OF THE ROAD (NEARLY KILLED MIND YOU.) WE HAD OUR CAR TOWED TO OUR MECHANIC. MECHANIC FIXED THE VEHICLE, AND MENTIONED TO US THAT THE PART HAD ACTUALLY BEEN RECALLED, AGAIN THIS WAS THE FIRST THAT WE WERE MADE AWARE OF THIS. WE CONTACTED JEEP AND PUT IN A CLAIM. JEEP, FIVE MONTHS LATER, TOLD US THAT WE ARE ONLY ELIGIBLE FOR HALF OF WHAT WE SPENT ON THE REPAIR, BECAUSE OUR MECHANIC WAS ONLY 1.6 MILES AWAY FROM A JEEP DEALER. WHY WOULD I GO TO A JEEP DEALER TO PAY A PREMIUM NOT KNOWING THE ISSUE WAS ACTUALLY BECAUSE JEEPS NEGLECT TO INFORM US OF THE RECALL? HALF THE REIMBURSEMENT, DOES NOT EVEN COVER THE COST FOR THE TOW.

Electronic Stability Control (esc)
Filed Apr 27, 2019121,000 milesIN

WHILE IN MOTION AT ANY RATE OF SPEED, VEHICLE WILL LOOSE POWER TO ACCELERATE (ALL INTERNAL ELECTRONICS ARE STILL ACTIVE, HOWEVER, THE VEHICLE STALLS). THIS HAS HAPPENED MULTIPLE TIMES RESULTING IN NEAR CRASHES DUE TO INABILITY TO ACCELERATE TO PULL OVER. FUEL PUMP REPLACED RECENTLY IN 2018, INCLUDING A TRANSMISSION FLUID CHANGE. MULTIPLE CODES ARE BEING THROWN WHICH ARE BROAD SPECTRUM AND UNABLE TO BE DETERMINED. I OWN THIS VEHICLE AND REQUIRE IT FOR WORK TRANSPORTATION, INCLUDING THE TRANSPORTATION OF CHILDREN. I AM TERRIFIED THAT IT WILL HAPPEN AGAIN AND I CANNOT GET OVER IN TIME TO AVOID BEING REAR ENDED OR WORSE. THE DATE SELECTED BELOW IS THE FIRST TIME THIS INCIDENT HAS OCCURRED AND CONTINUES TO HAPPEN MORE THAN TWICE A WEEK

Engine
Filed Apr 25, 2019145,000 milesME

BRAKING FROM ~35MPH TO MAKE A RIGHT TURN AT TRAFFIC LIGHTS THE CAR JUST STALLS WITHOUT ANY INDICATION OF ISSUE. NO POWER STEERING OR BRAKES. ALL ELECTRONICS STILL FUNCTIONAL. COAST TO TO A STOP AT THE SIDE OF THE ROAD, FIGHTING THE HEAVY STEERING TO AVOID CARS IN THE ON COMING LANE, PLACE IN PARK PRESS BRAKE PEDAL AND HIT START BUTTON, AND THE CAR STARTS RIGHT UP. DRIVE TO DEALERSHIP (PRIME JEEP IN SACO, MAINE). STEERING MODULE CLOCK SPRING WAS REPLACED LAST YEAR (AUGUST 2018) AS THE SUPPOSED CAUSE FOR THIS EXACT STALLING PROBLEM THAT WAS HAPPENING LAST YEAR.

Power Train
Filed Apr 17, 201968,000 milesIL

TRANSMISSION FLUID LEAK COMING FROM A/C CONDENSER/TRANSMISSION COOLER. SIGNIFICANT LEAKAGE OCCURRING LEADING TO PROBLEMATIC TRANSMISSION PERFORMANCE SUCH AS SLIPPAGE AND VEHICLE JERKING ON ACCELERATION OR DECELERATION. IT APPEARS THIS IS A KNOWN ISSUE WITH THESE MODELS OF JEEP GRAND CHEROKEE AND THIS TYPE OF COMPONENT FAILURE SHOULD NOT BE CONSIDERED NORMAL WEAR AND TEAR. THIS SHOULD BE TAKEN CARE OF UNDER A MANUFACTURER RECALL OF THE PROBLEMATIC AREAS BEFORE SERIOUS ISSUES ARISE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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