2011 Jeep Grand Cherokee complaints

NATIONAL PROBLEM! TROUBLE STARTING VEHICLE - BAD TIPM. MANY REPORTS OF OTHER JEEP AND CHRYSLERS HAVE THE SAME ISSUE WITH THIS BATCH OF BAD PARTS. LOG ONTO ANY JEEP FORUM AND LOOK AROUND! TOOK 25 MINUTES TO GET THE TIPM TO START UP THE ENGINE. STARTING TROUBLE WENT AWAY FOR A COUPLE OF DAYS BUT IS INCREASINGLY GETTING WORSE. THE PROBLEM IS NOW EFFECTING ABOUT EVERY THIRD START UP AND HAS MADE ME MISS A JOB INTERVIEW BECAUSE OF THE LACK OF RELIABILITY. TOOK THE JEEP TO THE DEALER, THEY INSTALLED ALL THE FLASH UPDATES FOR THE TIPM - NO DIFFERENCE AFTER THE FLASHES WERE INSTALLED. DEALER SAID THAT I NEEDED A NEW TIPM. THE CRAPPY PROBLEM IS THAT THE PART IS ON A 3 MONTH BACK ORDER! THEY ARE NOT WANTING TO COVER THIS UNDER WARRANTY (UNDER 3 YEARS / OVER 36,000 MILES) BUT I PLACED A COMPLAINT WITH CHRYSLER CUSTOMER SERVICE TO BOTH EXPEDITE THE PART AND GET IT COVERED UNDER WARRANTY. WHEN I CALLED THE CHRYSLER CUSTOMER SERVICER LINE, I WAS TOLD THAT I WAS HER SECOND TIPM ISSUE THIS MORNING! I WAS TOLD THE TIPM WOULD COST ME $1,000.....EVEN IF YOU COULD ORDER THE PART! DROVE VEHICLE HOME, BECAUSE I COULD NOT AFFORD A RENTAL CAR FOR AND UNSPECIFIED AMOUNT OF TIME, AND HAVE HAD ISSUES EVERY DAY. LAST WEEK, THE JEEP STALLED WHILE I WAS DOING 45 MPH ON A CITY ROAD. WAS ABLE TO COAST TO THE SHOULDER WITH NO INCIDENT, BUT IT TOOK ABOUT 15 MINUTES OF CONTINUOUS TRIAL TO GET THE VEHICLE STARTED AGAIN. I WILL NOT TAKE MY WIFE AND KIDS IN THE JEEP WITH ME UNTIL THIS ISSUE IS RESOLVED. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED AND THE VEHICLE FAILED TO SWITCH GEARS. THE FAILURE WAS RECURRING AND CAUSED THE ENGINE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE TRANSMISSION PARK NEUTRAL MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THE CONTACT THAT THE TRANSMISSION MODULE WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,310. THE VIN WAS NOT AVAILABLE.

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND.THE VEHICLE CLUNKS IN THE REAR END GOING OVER BUMPS AT LOW SPEEDS. TURNS OUT THIS IS DUE TO A DEFECT IN THE SHOCKS/SHOCK MOUNTS. IT ONLY AFFECTS VEHICLES WITH QUADRA LIFT SUSPENSION AND TOWING PACKAGE. INCLUDING THE ORIGINALS, I HAVE HAD 4 SETS OF REAR SHOCKS PUT ON--WITH 3 INDIVIDUAL SHOCKS BREAKING-WHICH I CONSIDER A SAFETY HAZARD. FROM REPORTS ON JEEPGARAGE.ORG, THERE ARE AT LEAST 12 OF US IN THAT SMALL GROUP RANGING FROM 2011 TO 2014 MODEL YEARS WITH THIS ISSUE. I MADE 5 OR 6 100 MILE ROUND TRIPS TO THE DEALER WHO CHANGED SHOCKS AS HE WAS TOLD TO BY CHRYSLER. THEY CAME OUT WITH 3 DIFFERENT SHOCK TYPES (#'S) AND SHOCK MOUNTS TO FIX THIS-NO SUCCESS. NOW ONE OF OUR GROUP WITH A 2013 JGC LAREDO HAS BEEN TOLD THAT IT IS "NORMAL TO HAVE CLUNKING"-EVEN AFTER HE TOLD THEM THAT ONE SHOCK WAS COMPLETELY FROZEN.THEY ALSO HAVE HAD 2 OR 3 TSB'S ADDRESSING THE PROBLEM WITH INEFFECTIVE SOLUTIONS. SO NOW A "PROBLEM" IS NORMAL. ALL ANY OF US WANT IS FOR OUR SHOCKS TO BE SAFE AND QUIET ON VEHICLES WE PAID OVER 40K FOR. PERHAPS YOU CAN HOLD CHRYSLER ACCOUNTABLE. *TR

MY 2011 OVERLAND BEGAN HESITATING WHILE DRIVING ON FRIDAY 9/6. WAS ABLE TO RETURN HOME SAFELY. TURNED OFF THE ENGINE AND THEN WAS UNABLE TO RESTART THE VEHICLE. HAD THE VEHICLE TAKEN TO A LOCAL DEALERSHIP AND WAS TOLD THAT THE TIPM MODULE HAD FAILED WHICH CHRYSLER IS AWARE OF THE FAULTY PART AND HAS ALREADY CHANGED MANUFACTURERS. I WAS TOLD DUE TO A BACK ORDER THE DEALERSHIPS ARE LIMITED TO ORDERING ONLY ONE MODULE PER WEEK AND THEREFORE NO ETA COULD BE GIVEN FOR MY VEHICLE'S REPAIRS. I CALLED THE CHRYSLER CORPORATE OFFICES AND WAS TOLD THAT THEY WOULD ATTEMPT TO EXPEDITE THE PART AND I COULD RENT A CAR AND SUBMIT MY BILL FOR "POSSIBLE" REIMBURSEMENT. THIS IS A FAILURE ON A NUMBER OF LEVELS THAT A COMPANY THAT IS NOW FLUSH WITH CASH AGAIN DUE TO A GOV'T BAILOUT HAS THE PARTS TO CRANK OUT NEW VEHICLES BUT WILL LEAVE PAYING CUSTOMERS WITH NO INFORMATION OTHER THAN TO "BE PATIENT". I WILL NOT ATTEMPT TO BUY AMERICAN AGAIN. BACK TO ACURA I GO! *TR

CAR WILL NOT START OR OPERATE AT ALL DUE TO A BAD TIPM , THIS PROBLEM IS NOW WIDE SPREAD THROUGH THE NATION WITH JEEP / CHRYSLER CUSTOMERS. MY JEEP WILL BE AT THE DEALER SHIP FOR ABOUT 3 WEEKS WAITING FOR THE BACK ORDERED TIPM TO COME IN. *TR

I WAS HAVING TROUBLE GETTING MY CAR STARTED. IT WOULD CRANK BUT NOT START. HAD IT TOWED TO THE DEALER AND I WAS TOLD THE TIPM (TOTALLY INTEGRATED POWER MODULE) NEEDS TO BE REPLACED. THERE IS A FAULTY RELAY THAT CONTROLS THE FUEL PUMP WHICH RESULTS IN A CRANK BUT NO START CONDITION. THE COST WAS RIDICULOUS BUT EVEN WORSE WAS THAT IT WOULD TAKE UP TO TWO WEEKS TO GET THE PART. IN DOING SOME CHECKING, IT SEEMS THAT THERE ARE CURRENTLY OVER 1300 ORDERS FOR THIS PART WITH NONE AVAILABLE. THERE IS A SCHEDULED RELEASE TO DEALERS THIS WEEK OF ABOUT 450 WITH ANOTHER RELEASE IN ABOUT 2 MORE WEEKS. CURRENTLY THERE IS A DEMAND OF 449 PER WEEK. THERE MUST BE SOMETHING WRONG WITH THE WAY THIS PART WAS MANUFACTURED FOR IT TO BREAK DOWN SO MUCH. OR IS CHRYSLER JUST MAKING A BUCK BY TAKING ADVANTAGE OF US? EITHER WAY, I'M GOING BACK TO FOREIGN CARS. AMERICAN MADE HASN'T BEEN VERY GOOD TO ME. *TR

VEHICLE CRANKS BUT DOES NOT STARTS. PART NOT AVAILABLE. DEALER CLAIMS IS IN NATIONAL BACKORDER. VEHICLE WAS TOWED TO DEALER AND DIAGNOSED AS A DEFECTIVE TOTAL INTEGRATED POWER MODULE. OTHER 17 SIMILAR VEHICLES WAITING FOR SAME PART AT CHRYSLER JEEP DEALER REPAIR SHOP.

INITIALLY, I TOOK THE CAR (2011 JEEP GRAND CHEROKEE) TO THE DEALER DUE TO A ROUGH IDLE, A SHAKING THAT HAD NOT OCCURRED BEFORE. THEY DISMISSED IT SAYING IT WAS DUE TO US RUNNING THE AIR CONDITIONING DURING THE SUMMER. I THEN RAN THE CAR WITH OUT THE AC ON AND IT STILL OCCURRED. NEXT, THE CAR BEGAN CRANKING AND NOT STARTING. I LOOKED UP THE SYMPTOMS ON THE INTERNET AND SAW MANY OTHERS HAD PROBLEMS WITH THE JEEP/CHRYSLER TIPM PART. I TOOK THE CAR BACK TO THE DEALER, DESCRIBED THE PROBLEM, AND ASKED THEM TO LOOK IN TO THE TIPM ALSO AS OTHERS WERE HAVING THE SAME PROBLEM. THE DIAGNOSED THE PROBLEM AS "TWO CODES" THAT NEEDED TO BE UPDATED AND NOT THE TIPM. WITHIN 24 HOURS, THE CAR DID NOT START AND CRANKED AGAIN. FOR THE THIRD TIME, I TOOK THE CAR TO THE DEALER. THEY THEN REPORTED IT COULD EITHER BE THE FUEL PUMP OR THE TIPM. ( I TOLD THEM THAT WAS WHAT I HAD ASKED FOR THEM TO LOOK AT THE LAST VISIT.) THEY THEN DETERMINED IT IS THE TIPM, AND THE NEEDED PART WILL NOT BE AVAILABLE UNTIL 9-25-13, LEAVING ME CAR LESS UNTIL THAT TIME. MY EXTENDED WARRANTY ONLY COVERS A 5 DAY RENTAL AND CHRYSLER HAS THUS FAR REFUSED TO PROVIDE A RENTAL UNTIL THE PART IS RECEIVED. THANK YOU.

CAR WON'T STOP. TIPM FUSE EXPLODED. JEEP DEALER SAYS I WON'T HAVE A CAR FOR2 WEEKS AND JEEP WON'T COVER THIS MAIN STREAM ISSUE. I FOUND 1200 COMPLAINTS ON THE SAME ISSUE. WE WANT EXTENDED WARRANTY OR FULL RECALL ON ALL JEEP GRAND CHEROKEES. 2011 AND 2012. PEOPLE CAN DIE IF THEIR CAR SHUTS OFF ON THE HIGHWAY. I WAS WARNED I CAN DIE IF I DRIVE THIS JEEP BY SHAVER JEEP IN THOUSAND OAKS CA. TIPM NEEDS RECALL AND WILL END UP KILLING JEEP OWNERS

I TRIED TO START MY JEEP GRAND CHEROKEE 2011 WITH THE PUSH START AND IT TURNED OVER BUT WOULD NOT CRANK. I FINALLY GOT IT CRANK AFTER SEVERAL TRIES AND WAITING FIVE MINUTES. I HAVE SINCE EXPERIENCED INTERMITTENT PROBLEMS STARTING MY JEEP EACH MORNING OR AFTER IT SITS FOR MORE THAN FOUR HOURS. IN THE PAST WEEK I HAVE EXPERIENCED DIFFICULTY STARTING EVERYDAY. IT GETTING HARDER TO START. I READ ONLINE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM AND SOMEONE RECOMMENDED USING THE REMOTE START BUTTON TO START YOUR VEHICLE. THAT IS THE ONLY WAY I HAVE BEEN SUCCESSFUL GETTING MY JEEP CRANKED EACH DAY. I TOOK MY VEHICLE TO THE JEEP DEALERSHIP AND THEY SAID I NEED A TIPM AND IT IS NOT COVERED UNDER WARRANTY. I AM A FEMALE NURSE WHO DRIVES MY CAR FOR A LIVING AND I DO NOT FEEL SAFE IN MY VEHICLE. I GO IN UNSAFE AREAS FOR MY JOB AND IT IS NOT A GOOD FEELING WORRY IF MY JEEP START. IT IS GOING TO COST OVER 1200.00 TO GET MY CAR REPAIRED AND PART IS ON BACK ORDER. I WORRY EVERYDAY THAT I WILL GET STRANDED AND THIS IS SUPPOSE TO BE AN AWARD WINNING SUV. PLEASE HELP ME!

STARTED HAVING PROBLEMS STARTING MY JEEP ON AUGUST 13TH 2013. I TRAVEL TO ALL PARTS OF THE CITY AND IN SOME CASES FIND MYSELF IN AREAS THAT YOU WOULD MOST CERTAINLY NOT WANT TO BE STRANDED...BY THE END OF THE DAY, I FOUND MYSELF IN A BAD PART OF TOWN AND THE VEHICLE WOULD NOT TURN OVER...TOOK ABOUT 25 MINUTES TO FINAL START AND I GOT IT HOME. THE NEXT MORNING, THE SAME PROBLEM. WHEN I FINALLY GOT IT STARTED, I TOOK IT DIRECTLY TO THE DEALERSHIP....THERE IT HAS BEEN FOR ALMOST 4 WEEKS W/ NO REAL SOLUTION IN SIGHT..I AM TOLD IT MAY BE THE TIPM??? AND THAT THIS PART MAY NOT EVEN BE AVAILABLE THROUGH A 2ND OR 3RD PARTY MANUFACTURER THAT MAY BE GOING OUT OF BUSINESS?? WHERE DOES CHRYSELER STAND ON THIS??? SOUNDS LIKE THIS IS A HUGFE ISSUE THAT IS CROPPING UP AND NOBODY HAS ANY ANSWERS FOR THE HOW MANY THOUSANDS OF CONSUMERS W/ THE SAME ISSUE?? I PRAY IT DOESN'T PUT SOMEONE IN A COMPROMISING POSITION WHEREIN THEY ARE INJURED BY CIRCUMSTANCE THROUGH THIS ISSUE OR STRANDED W/ A HEALTH CONDITION THAT LEADS TO SOMETHING MORE???

DIAGNOSED AS TIPM PROBLEM (TOTALLY INTEGRATED POWER MODULE) CAR INITIALLY HAD PROBLEMS WITH HEADLAMPS AND WIPERS MALFUNCTIONING, THEN IGNITION WOULDN'T TURN OVER AND THEN WHEN IT FINALLY DID THE CAR COULD NOT BE TURNED OFF! BROUGHT CAR STRAIGHT TO JEEP DEALER AFTER IT WOULDN'T TURN OFF AND WAS TOLD IT WAS TIPM. THEY SAID PART WAS BACK ORDERED OVER A MONTH AND CAR CAN NOT BE DRIVEN IN THE MEANTIME. THIS IS A HUGE CONSUMER PROBLEM ACROSS THE COUNTRY WITH MULTIPLE MODEL JEEPS AND SEVERAL MODEL YEARS. THE PART IS IMPOSSIBLE TO GET AND I WAS EVEN TOLD A BOAT SANK AND THAT IT WHY IT IS BACK ORDERED NATIONALLY FOR MONTHS. LOOKING AT OTHER CONSUMER COMPLAINTS ONLINE THIS SHOULD BE A RECALL. CARS ARE NOT ABLE TO BE DRIVEN AND PEOPLE ARE WAITING MONTHS FOR THE PART. *JB

STARTING ISSUES - CRANKS BUT WON'T START. 2011 JEEP GC OVERLAND 4X4 5.7L HEMI, 19,200 MILES. BAD PART: "TOTALLY INTEGRATED POWER MODULE" (TIPM) PART# RL692316AI. PART IS ON "BACK ORDER" DEALER BEST GUESS IS 3 TO 6 WKS OR MORE - THEY DO NOT KNOW. CORPORATE CONFIRMED PARTS SITUATION. AUG 26, 2013 1ST DAY JEEP IN SHOP. DEALERS NOW HAS 3 VEHICLES ALL WAITING FOR THIS PART. MY CONCERN IS THAT THERE IS MORE DEMAND THAN PARTS AND WILL THE NEW PART BE UPGRADED TO ELIMINATE PROBLEM. DEALER PART COST ABOUT $1,000 PLUS LABOR IF OUT OF WARRANTY. SEPT 5, 2013 NOW 11 DAYS IN SHOP WITH NO MORE INFORMATION ON PART. I HOPE THIS DATA WILL SUPPORT A RECALL FOR TIPM PART # RL692316A USED IN 2011 JEEP GRAND CHEROKEE AND OTHER VEHICLES TOO. *JB

MY 2011 JEEP GRAND CHEROKEE FINALLY STOPPED ON SEPTEMBER 2, 2013. I HAD TO HAVE IT TOWED TO THE NEAREST JEEP DEALERSHIP. AFTER THREE WEEKS OF IT NOT WANTING TO START AND LEAVING ME STRANDED SEVERAL TIMES I WAS FORCED TO BUY A NEW BATTERY ONLY FOR IT TO DO THE SAME THING. TODAY IT WAS DIAGNOSED AS HAVING A BAD TIPM. BUT THAT'S NOT THE BAD PART, A TIPM IS $1200.00 AND IT IS ON BACK ORDER INDEFINITELY! LOOKED IT UP ONLINE TODAY AND FOUND HUNDREDS OF PEOPLE WAITING FOR THE SAME TIPM PART. THIS ITEM SHOULD BE RECALLED BY JEEP AND REPAIRED FOR NO CHARGE SINCE IT ALSO CONTROLS THE AIRBAGS. JEEP NEEDS TO FIX THIS PROBLEM IMMEDIATELY. IN THE MEANTIME, I, ALONG WITH SEVERAL OTHER HUNDRED PEOPLE, HAVE A 2 YEAR OLD CAR THAT IS JUST SITTING AT A DEALERSHIP AND WE ARE NOT ABLE TO GET FIXED. *JB

INCIDENT ON 8/29/13 CAR STALLED TO START- TOOK CAR TO DEALER ON 8/30/13 AND THEY DIAGNOSED IT TO BE THE TIPM. PART WAS ORDERED BUT THE DEALER DOES NOT KNOW WHEN IT IS COMING IN AND IT IS ON NATIONAL BACKORDER. THIS TIPM CAUSES THE CAR NOT TO START. IT TOOK ME ABOUT 5 TRIES TO START MY CAR- THEN FINALLY IT STARTED. THE CAR BASICALLY STARTS WHEN IT WANTS TO. CALLED CORPORATE 9/4 AND SPOKE WITH ELLA COMPLAINING ON THE ISSUE. SHE THEN CALLED THE DEALER AND CONFIRMED THAT PART HAS BEEN ORDERED BUT DOES NOT KNOW AN ARRIVAL DATE. SHE SAID THEY WILL EMAIL MONTHLY ON THE STATUS OF MY PART. I THEN SAID "MONTHLY". SHE REPLIED YES WE DON'T KNOW WHEN THE PART WILL BE IN. I TOLD HER I AM GETTING VERY AGITATED AND THAT I CANNOT AFFORD TO PAY A CAR NOTE ON TOP OF A RENTAL. I ASKED HER WHAT DO THEY DO IN A SITUATION WHEN A CAR CANNOT BE FIXED???? DO YOU REFUND $$ GIVE A NEW CAR.... SHE COULD NOT ANSWER (BASICALLY SAYING NO). I TOLD HER MY RENTAL WILL BE UP ON SATURDAY AND I WANT A NEW ONE ON THEIR EXPENSE BECAUSE THEIR SHOULD BE NO REASON FOR THE DEALER NOT HAVING THIS PART OR KNOWING WHEN IT WILL BE IN. SHE ADVISED ME TO CALL BACK ON SATURDAY REGARDING THE RENTAL. SOME CARS AT MY DEALER HAVE BEEN WAITING FOR THIS PART FOR MONTH. SHE STATED THAT SHE WILL ESCALATE ME FILE WITH SPECIAL TRACKING. IT SEEMS LIKE CHRYSLER IS TELLING ALL VEHICLE OWNERS THIS. *JB

MY JEEP GRAND CHEROKEE OVERLAND 4X4 2011 IS EXPERIENCING STARTING PROBLEMS. THE YARK JEEP DEALER IN TOLEDO OHIO DIAGNOSED THE PROBLEM TO BE THE TOTAL INTEGRATED POWER MODULE OR TIPM ON SEPTEMBER 4, 2013. I HAD NOT DRIVEN THE CAR FOR 5 DAYS DUE TO A FEAR OF BEING IN A STRANGE PLACE AND NOT BEING ABLE TO GET THE CAR STARTED. THE YARK DEALERSHIP, ON ADVICE OF CHRYSLER, PERFORMED A SOFTWARE UPDATE, WHICH SEEMED TO WORK FOR ABOUT AN HOUR AT THE DEALERSHIP. THEN IT [CONSTANT STARTER CRANKING, WHICH THE DEALERSHIP SAID WAS BECAUSE THE TIPM WAS NOT SENDING ANY POWER TO THE FUEL PUMP] STARTED AGAIN AT THE DEALERSHIP. NOW, I AM BEING TOLD, BY THE YARK DEALERSHIP, THAT THERE IS A 2000 PART BACKLOG ON THE TIPM AND THAT THE PART-DISTRIBUTOR RE-STOCKING DATE HAS MOVED FROM 9/9/2013 TO 9/23/2013. IF THE DELIVERY DATE HOLDS I WILL BE WITHOUT MY VEHICLE FOR ABOUT THREE WEEKS. INTERNET RESEARCH (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F8B2B/1112) REVEALS MANY PEOPLE THAT THE SAME PROBLEM AND CHRYSLER WILL NOT PAY FOR A RENTAL CAR UNLESS THE TIPM IS TOTALLY NON-FUNCTIONAL WHICH I FEEL IS UNACCEPTABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE INTEGRATED PART MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

MY PROBLEM IS WITH MY TOTALLY INTEGRATED POWER MODULE (TIPM). IT IS FAULTY AND NEEDS REPLACED AND SO ARE 25,000 OTHER 2011 VEHICLES IN THE USA. PART IS ON BACKORDER AND THERE IS A BUSINESS PROBLEM WITH THE VENDOR. I AM FLAGGING THIS SITUATION AS A LIFE, HEALTH, AND SAFETY MATTER NOW BECAUSE YOU HAVE ON FILE 5 - 2011 JEEP GRAND CHEROKEE ACCIDENTS WHERE THE AIR BAGS WERE WRITTEN UP IN THE POLICE REPORTS AS NOT DEPLOYING. THIS GOES RIGHT BACK TO THE TIPM WHICH IS THE BRAINS OF THE WHOLE VEHICLE. THE AIR BAGS ARE WIRED INTO THE TOTALLY INTEGRATED POWER MODULE. THIS IS THE CASE WHERE YOU NEED TO CONNECT THE DOTS. THERE ARE THOUSANDS OF US OUT THERE THAT WON'T START BECAUSE WE NEED THE TIPM. WHAT ABOUT THE OTHER THOUSANDS OUT THERE THAT DIDN'T DEVELOP THE FAULT YET IN THE TIPM BUT IN THE EVENT OF AN ACCIDENT THE ODDS THAT THE AIR BAGS DON'T DEPLOY HAS BEEN GREATLY INCREASED. THIS CONSUMER/JEEP OWNER HAS NO FAITH AT ALL THAT MY BAGS WILL EVER DEPLOY WHEN NEEDED. WHEN MY JEEP IS RETURNED TO ME I AM IMMEDIATELY TRADING IT IN. NHTSA NEEDS TO FORCE CHRYSLER TO MAKE A RECALL, THEY WILL NEVER DO IT ON THEIR OWN.[XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552 (B) (6). *JB

WENT TO START MY JEEP AFTER IT SAT FOR A FEW HOURS AND NOTICED EXTENDED CRANKING. IT DID FIRE UP AND I DROVE 65 MILES TO THE GYM. SAME EXTENDED CRANKING ISSUE WHEN I GOT OUT THE GYM AN HOUR LATER, BUT EVENTUALLY, STARTED AND I MADE IT HOME. DID THIS ONE MORE TIME FEW DAYS LATER AND THE FIRST MONDAY IN AUGUST IT WOULDN'T START WHEN I WENT TO LEAVE FOR WORK IN THE MORNING. TOOK MY WIFE'S VEHICLE O WORK AND SHE TRIED IT A FEW HOURS LATER AND IT FIRED RIGHT UP. BROUGHT TO LOCAL SHOP TO HAVE THEM LOOK AT IT SINCE THEY CAN SERVICE MY EXTENDED WARRANTY. AFTER A FEW DAYS THERE I WAS NOTIFIED THAT IT WAS HE TIPM AND THE PART WE ON ORDER, BUT WAS ON NATIONAL BACK ORDER FROM JEEP AND I WAS NUMBER 141 IN LINE WAITING FOR ONE. AS OF TODAY, 9/3/14, STILL NO PART AND STILL NO ESTIMATED DELIVERY OF SAID TIPM. I HAVE NOT BEEN ABLE TO DRIVE THE JEEP SINCE THEN BECAUSE IT IS UNRELIABLE TRANSPORTATION AND MY JOB REQUIRES ME TO TRAVEL UP TO 300 MILES PER DAY. HAVE NOW MADE TWO PAYMENTS ON A VEHICLE I CAN'T USE. *JB

MY VEHICLE WOULD NOT CRANK AND STALLS. BATTERY REPLACED, $179.00 LATER.MECHANIC TOLD ME THAT IT HAD UPDATES AND REFLASHED THOSE FOR $50.00 AND ADVISED ME TO TAKE BACK TO THE DEALERSHIP FOR AN INTEGRATED MODULE. AFTER SERVICE EVALUATED MY JEEP, I WAS TOLD THAT THE PROBLEM EXISTED IN THE TIPM. THIS PRODUCT IS ON AT LEAST A 6 WEEK BACK ORDER AND THAT IS NOT A GUARANTEE. ALSO, THERE HAVE BEEN NO RECALLS ON THIS PRODUCT. I HAVE A BUSY COMMUTE TO WORK IN HEAVY TRAFFIC. MY JEEP STALLED ON THE INTERSTATE AND I HAD TO VEER TOWARD THE DITCH TO AVOID AN ACCIDENT. IF I WERE HIT, WOULD MY AIRBAGS EVEN DEPLOY? THIS IS A SAFETY VIOLATION! *JS

THE TIPM, A PART OF THE COMPUTER, HAS FAILED AND THE VEHICLE WILL NO LONGER START. VEHICLES HAVE ALSO BEEN KNOWN TO STALL, ALTHOUGH THIS DID NOT HAPPEN TO ME. CHRYSLER HAS FAILED TO RECALL DESPITE HUNDREDS OF ISSUES. MY SMALL DEALER IN GREENSBORO, NC HAS 4 VEHICLES WITH THIS ISSUES. THERE ARE NO PARTS AVAILABLE, AND THEY ARE GIVING NO ESTIMATE ON WHEN PARTS WILL BE AVAILABLE. SO FAR CHRYSLER HAS FAILED TO RECOGNIZE THE WIDESPREAD NATURE OF THE INCIDENT, DESPITE HUNDREDS OF ONLINE POSTS BY OWNERS, AND MY DEALERS RECOGNITION OF MULTIPLE VEHICLES IN THEIR SHOP FOR THIS ISSUE. *JS

THIS ISSUE HAS TO DO WITH THE TOTALLY INTEGRATED POWER MODULE (TIPM) USED IN JEEP AND OTHER MAKES. THIS PART IS RESPONSIBLE FOR A LOT OF THE POWER SWITCHING/MODULATION/DISTRIBUTION, AND COMMUNICATIONS WITH OTHER SYSTEMS IN THE ELECTRICAL SYSTEM. THERE ARE NUMEROUS COMPLAINTS ONLINE REGARDING THIS PART THAT IS ON NATIONAL BACKORDER. OUR CAR HAS BEEN OUT OF SERVICE SITTING AT A JEEP DEALER SINCE JULY WITH NO ESTIMATE FROM CHRYSLER OF WHEN THE PART MIGHT BE AVAILABLE. THERE HAS BEEN NO TALK OF A RECALL AT THIS POINT. THE PART ALMOST ALWAYS GOES BAD AFTER THE WARRANTY HAS LAPSED AND COSTS ANYWHERE FROM $900 - $1400 DEPENDING ON THE DEALERSHIP, ETC. ONCE IT GOES, THE CAR IS RENDERED USELESS. WE SPENT $2,000 AT A MECHANIC WHO THOUGHT IT WAS THE FUEL PUMP AND AN ADDITIONAL $1000+ ON A RENTAL CAR BEFORE THE CAR WAS TOWED TO THE DEALER. WE ARE UNABLE TO ONLY HAVE ONE CAR, SO WE HAVE NOW BOUGHT A THIRD CAR. FORTUNATELY WE ARE IN A POSITION TO DO THIS. MANY PEOPLE ARE UNABLE TO AFFORD EVEN A RENTAL. THE SAFETY ISSUE COMES INTO PLAY BECAUSE THE CAR MAY JSUT STOP WHILE YOU ARE DRIVING. THIS DID HAPPEN TO OURS ONCE, BUT IT WAS BEFORE THERE WAS AN OBVIOUS PROBLEM AND THE CAR WORKED FINE AFTER THE INCIDENT SO WE NEVER LOOKED INTO IT. THERE IS ALSO THE ISSUE THAT SOMETIMES IT MAY START, BUT IF YOU TURN THE CAR OFF IT MAY NOT START THE NEXT TIME POSSIBLY STRANDING THE DRIVER WHO KNOWS WHERE. AT THIS POINT PEOPLE WOULD JUST LIKE THIS ISSUE ACKNOWLEDGED AND INVESTIGATED.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT BECAUSE THE CHECK ENGINE LAMP WAS NOT ILLUMINATED, THE VEHICLE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

I WOULD LIKE TO PLACE A FORMAL COMPLIANT AGAINST CHRYSLER GROUP, LLC. MY FAMILY ALONG WITH HUNDREDS, IF NOT THOUSANDS OF OTHER 2011 JEEP GRAND CHEROKEE OWNERS. THIS ISSUE IS AROUND THE TIPM DEVICE THAT SEEMS TO BE FAILING ON MANY CONSUMER'S VEHICLE DATING BACK TO THE EARLY PART OF 2013. FINALLY, AFTER A COUPLE TO TRIPS TO THE SERVICE DEPARTMENT FOR THIS ISSUE, I WAS FINALLY TOLD THE PART IS ON BACK ORDER. THE PROBLEM IS THE DEALER, NOR THE CHRYSLER GROUP DOESN'T HAVE AN IDEA WHEN THIS PART WILL BE AVAILABLE LEAVING MANY OF US WITHOUT A CAR FOR AN UNDETERMINED AMOUNT OF TIME. THIS PART (TIPM) NEEDS TO BE PLACED ON OFFICIAL RECALL BY THE CORPORATION AND UNTIL IT ACTUALLY IS.........IT HAS PLACED UNDUE FINANCIAL STRAIN OF MANY OF THE OWNERS OF THE JEEP. WE ARE EXPECTED BY THE BANKS TO CONTINUE PAYING OUR CAR NOTE, ALONG WITH INSURANCE. NOW CHRSYLER IS SAYING THAT WE MUST ALSO COME OUT OF POCKET FOR RENTALS TO REPLACE THE VEHICLES WE HAVE AND OR PAYING FOR UNTIL THEY RESOLVE THIS ISSUE. THIS IS SO NOT RIGHT ON SO MANY LEVELS AND APPARENTLY THEY CAN GET AWAY WITH THIS WITHOUT RECOURSE. IN CONCLUSION, JUST ASKING THE JUSTICE DEPARTMENT TO LOOK INTO THIS ISSUE AND ASSIST US CONSUMERS BEING HELD HOSTAGE BY CHRYSLER GROUP, LLC. *TT

I HAVE A 2011 JEEP GRAND CHEROKEE, AND WAS EXPERIENCING THE SAME COLD START ISSUES I DROVE IT FOR ABOUT ANOTHER 2 WEEKS AND ON ONE TRIP I DROVE ABOUT AN HOUR OUT OF TOWN AND HAD TO RUN INTO A BANK. WHEN I GOT BACK IN MY CAR I STARTED IT AND DIED RIGHT IN THE MIDDLE OF THE DRIVEWAY I WAS EXITING. TOOK 30 MINUTES FOR IT TO RESTART. THE PAPERWORK SAYS THEY REPLACED THE WIN (WIRELESS IGNITION NODE). 11 DAYS IN THE SHOP. THE NEXT MORNING I WENT OUT TO GO TO WORK AND THE CAR WOULD NOT START. CALLED DEALERSHIP TOLD ME TO BRING IT BACK UP. I DID THE NEXT DAY, THIS TIME GETTING A DODGE DART FROM THE RENTAL COMPANY 8 DAYS IN THE SHOP WHEN I RECEIVED A CALL THAT IT WAS READY, THIS TIME THEY REPLACED THE IGNITION MODULE AND GAVE ME A NEW REMOTE KEY. THE NEXT DAY AUG 8TH WENT TO GO TO WORK AND THE CAR WOULDN'T START. HALF HOUR LATER GOT THE CAR STARTED AND BACK TO DEALERSHIP, THIS TIME I RECEIVED A NISSAN VERSA RENTAL. THEY HAVE HAD IT EVER SINCE 14 DAYS AND COUNTING. I TALK TO SERVICE DEPARTMENT ON THURSDAY AUGUST 15TH. AND THEY TOLD ME THEY GOT IT NOT TO START AND THAT IT WAS THE FUEL INJECTORS, I INTERJECTED AND TOLD HIM ABOUT THIS FORUM AND TO CHECK THE TIPM AND THEY JUST RELEASED 2000 FROM THE FACTORY ON THE 13TH. SAID HE WOULD SPEAK WITH TECHNICIAN AND GET BACK TO ME. CALLED ME FRIDAY AND SAID THEY WERE REPLACING THE TIPM AND HE WOULD HAVE A BETTER IDEA ON A TIME FRAME BY THE MIDDLE OF THIS WEEK. I CALLED TODAY AND THEY ARE TELLING ME THAT ITS BACK ORDERED TO SEPT. NOT GIVING ME ANY

I HAVE A 2011 JEEP GRAND CHEROKEE THAT HAS A DEFECTIVE PART CALLED A TIPM (TOTALLY INTEGRATED POWER MODULE). IT DOWNLOADS DATA AND IS PART OF THE ONBOARD COMPUTER AND SPECIALIZED FOR EACH VEHICLE. *TT MY DEFECTIVE TIPM CAUSES THE VEHICLE TO STALL AND EVENTUALLY IT WILL PREVENT IT FROM STARTING. THE TIPM IS COVERED UNDER MY EXTENDED WARRANTY, BUT THE PART IS ON NATIONAL BACKORDER AND CHRYSLER IS UNABLE TO GET IT FROM THE MANUFACTURER (AT LEAST THAT'S WHAT THEY TELL US). I HAVE READ ON SOME MESSAGE BOARDS THAT THEY DO NOT HAVE THE RIGHTS TO PRODUCE THE TIPM THEMSELVES AND THAT THE COMPANY THAT MAKES IT IS GOING BANKRUPT AND CLOSING. IT IS ALSO LIKELY THAT WHOEVER MAKES IT IS IN ANOTHER COUNTRY (THEY WILL NOT TELL US WHERE). CHRYSLER IS TREATING PEOPLE DIFFERENTLY - THOSE WITHOUT WARRANTIES ARE COMPLETELY OUT OF LUCK. THEY HAVE NO WORKING/SAFE/RELIABLE VEHICLE AND HAVE TO PAY FOR THE REPAIR, BUT SINCE THE PART IS NOT AVAILABLE, NO LUCK AND NO TRANSPORTATION. THOSE OF US WITH WARRANTIES ARE TOLD DIFFERENT LIES. THEY GIVE US A DATE THAT IS A MONTH OR TWO AWAY, THEN WHEN THAT COMES AROUND, THEY CHANGE THE DATE. WE HAVE THE ADDED "BONUS" OF BEING IN JEOPARDY EACH AND EVERY TIME WE DRIVE SOMEWHERE AND NOT KNOWING IF WE WILL BE STRANDED OR NOT. THERE ARE AT LEAST SEVERAL HUNDRED PEOPLE HAVING THIS PROBLEM, AND ACCORDING TO ONE POST I READ ON EDMUNDS.COM, THE CHRYSLER CASE MANAGER TOLD SOMEONE THAT 25,000 OF THESE WERE NEEDED. CHRYSLER IS WELL AWARE OF THIS DEFECT, BUT THEY REFUSE TO D

BEGINNING THE EVENING OF JULY 30, I EXPERIENCED ISSUES WITH STARTING MY GRAND CHEROKEE. THESE ISSUES WERE SPORADIC, HOWEVER ONCE EVERY THREE OR FOUR TIMES I ATTEMPTED TO START THE ENGINE, THE ENGINE WOULD CRANK BUT FAIL TO START. ON JULY 31, I SCHEDULED AN APPOINTMENT WITH MY LOCAL JEEP DEALERSHIP (VIDEON CHRYSLER DODGE JEEP IN NEWTOWN SQUARE, PA) FOR AUGUST 5. BY AUGUST 2, THE JEEP WAS NOT DRIVABLE AS STARTING IT WOULD TAKE 20-30 MINUTES EACH TIME. I WAS FORCED TO RENT A CAR AT MY OWN EXPENSE FOR THE WEEKEND OF AUGUST 3-4. ON AUGUST 5 THE DEALERSHIP DIAGNOSED THE ISSUE AS PERTAINING TO TSB 08-053-11 AND REPROGRAMMED THE TOTALLY INTEGRATED POWER MODULE. ON AUGUST 7, I EXPERIENCED THE NO START ISSUE AGAIN AND SCHEDULED A SECOND APPOINTMENT WITH THE DEALERSHIP FOR AUGUST 8. ON AUGUST 8, THE TIPM WAS IDENTIFIED AS NEEDING TO BE REPLACED. I WAS INFORMED BY THE DEALERSHIP THAT THE NECESSARY PART WAS ON BACKORDER WITH AN ESTIMATED ARRIVAL TIME OF WITHIN ?A FEW WEEKS?. THE DEALERSHIP ADVISED THAT IT WAS OK FOR ME TO CONTINUE DRIVING THE VEHICLE IN THE MEANTIME DESPITE THE ISSUE. ON THE EVENING OF AUGUST 16, WHILE DRIVING THE VEHICLE AT A SPEED OF APPROXIMATELY 40 MILES PER HOUR, THE ENGINE STALLED, CAUSING THE VEHICLE TO LOSE ALL POWER NEAR THE INTERSECTION [XXX] GIVEN THE NATURE OF THE ROAD AS WELL AS THE TRAFFIC AROUND ME, THIS SITUATION POSED A SERIOUS SAFETY HAZARD TO MYSELF, MY PASSENGER, AND OTHERS NEAR MY VEHICLE, AND SINCE THAT POINT I NO LONGER FEEL SAFE OPERATING THE VEHIC

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MODULE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,600. *TR

WHILE DRIVING MY 2011 JEEP GRAND CHEROKEE I SAW WHITE SMOKE COMING FROM THE DRIVER SIDE SUN VISOR AND THEN A BURNING SMELL. I PULLED OVER AND AFTER A FEW MINUTES THE SMOKE CLEARED, THE BRACKET FOR SUN VISOR STAYED HOT AND SHOWS SIGNS OF MELTING. NO INJURIES, THE VEHICLE WAS DRIVEN TO DEALERSHIP IMMEDIATELY. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TAKEN TO THE HOSPITAL AND A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A BODY SHOP BUT WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000.

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

WHEN DRIVING THE VEHICLE SHUTS DOWN AND THE STEERING WHEEL GETS TIGHT. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 641.

MULTIPLE ISSUES. IT BEGAN WITH THE KEY LESS REMOTE ENTRY NOT WORKING PROPERLY, NOT OPENING OR LOCKING THE CAR. I THEN BEGAN TO NOTICE THE CAR WOULD UNLOCK ITSELF OVERNIGHT (LUCKILY IT IS KEPT IN A GARAGE). MOVING FORWARD, WHEN I WOULD PUT THE KEY IN THE IGNITION, THE CAR WOULD START, I WOULD THEN PUT THE CAR IN REVERSE, AND IT WOULD IMMEDIATELY SHUT OFF, ALL POWER GONE. I WOULD HAVE TO SLAM THE CAR INTO PARK AND TRY AGAIN. MOST RECENTLY, I WILL PUT THE KEY IN THE IGNITION AND TURN THE CAR ON, UNFORTUNATELY, THE CAR NEVER TURNS ON, IT IDLES IN THE IGNITION PHASE JUST BEFORE IT TURNS ON. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *TR

UNABLE TO USE REMOTE ENTRY AND,START-MESSAGE UNABLE TO LOCATE KEY-HAVE TO USE MANUAL ENTRY SYSTEM ETC. DEALER FIXED SAME DAY. NOW APPROX. ONE YEAR LATER WITH ONLY 8,550 MILES UNABLE TO DO AGAIN SAME TYPE PROBLEM BUT MORE SO-WE WERE TAKEN BOTH SET OF KEYS TO UNLOCK DOORS AND TO START -THEN WOULD NOT DO EITHER BACK TO MANUAL. DEALER SERVICE SAID 10 DAYS -TO 2 WEEKS TO REPLACE -NOW AFTER CHECKING WITH DEALER AFTER 2 WEEKS WE WERE ADVISED UP TO 1 MONTH MORE DUE TO BACKLOG. *TR

I BOUGHT A 2011 GRAND CHEROKEE FROM SHAVE JEEP IN THOUSAND OAKS, CA. THE VEHICLE STARTED TO MALFUNCTION WITHIN DAYS AFTER PURCHASE. IT WOULD SEIZE UP, USUALLY AT HIGHWAY SPEED, STALL OUT, THUS LOSING POWER STEERING AND BRAKES. I BROUGHT THE CAR IN FOR SERVICE ABOUT 8 TIMES UNTIL I ALMOST GOT HIT BY A BIG RIG ON THE HIGHWAY AT NIGHT WHEN MY CAR DIED. THE CONSTANT ENGINE LIGHT READING WAS A CAMSHAFT POSITION SENSOR. CHRYSLER TECHS ATTEMPTED TO RESOLVE THE PROBLEM WITHOUT ANY LUCK. UNFORTUNATELY THE DEALER SWAPPED OUT CARS WITH ME AND I FOUND OUT THEY SOLD THIS VEHICLE WITHOUT TELLING THE NEW OWNERS OF THE MAJOR MECHANICAL PROBLEMS. *TR

ENGINE STARTS AFTER KEY FOB IS BUMPED. MY GARAGE IS INSIDE MY HOUSE. WE COULD DIE FROM CARBOM MONOXIDE POISING REPORTED TO DEALERSHIP THEY SAID NOTHING COULD BE DONE.MAYBE MY ATTORNEY CAN DO SOMETHING. *TR

THIS VEHICLE IS EQUIPPED WITH A ADAPTIVE SPEED SENSOR THAT KEEPS THE VEHICLE AT A PRESET DISTANCE FROM THE VEHICLE IN FRONT WITH CRUISE CONTROL ON. VEHICLE IS ALSO EQUIPPED WITH A FORWARD COLLISION WARNING SYSTEM WHICH WARNS THE DRIVER TO BRAKE IF IT SENSES AN APPROACH OF AN OBJECT THAT IS UNSAFE. THE PROBLEMS: THE SYSTEM WILL SHUT IT SELF OFF, FLASHING A WARNING THAT THE FORWARD COLLISION WARNING SYSTEM IS NOT WORKING AND SHUTS OFF THE CRUISE CONTROL AS WELL. SYSTEM ALWAYS RESETS ITSELF AFTER MINUTES, OR LONGER AND THE CRUISE CONTROL WILL ONCE AGAIN, WORK. SAFETY ISSUE THE SYSTEM HAS THE ABILITY TO BRAKE ON ITS OWN IF IT SENSES YOU ARE APPROACHING A VEHICLE TOO FAST WITH CRUISE CONTROL ENGAGED. THE PROBLEM IS THAT A CAR MAY TURN OFF IN A SEPARATE LANE TO DECELERATE OR BE IN A SEPARATE LANE TO ACCELERATE AND THE SENSOR THINKS THE CAR IS IN FRONT OF IT AND STARTS BRAKING SEVERELY CAUSE IT THINKS IT IS IN ITS PATH. THIS IS A HUGE SAFETY CONCERN SINCE ANY DRIVER BEHIND ME WOULD NOT BE EXPECTING ME TO BRAKE WHEN CARS ARE NOT IN MY PATH. THE VEHICLE HAS BEEN TO JEEP DEALER FOR NUMEROUS ATTEMPTS TO FIX IT. RIGHT NOW CHRYSLER IS NOT DOING ANYTHING ABOUT IT. ACCORDING TO THE REPAIRING DEALERSHIP, IF CHRYSLER DID DECIDE TO REPLACE THE PART, ITS ON BACK ORDER. *TR

SIMILAR TO OTHER COMPLAINT FILED 2/13/2012. 2011 JEEP GRAND CHEROKEE, PROBLEMS WITH THE KEY FOB 3 TIMES (4 IF YOU INCLUDE THE BATTERY DYING AFTER JUST OVER A YEAR) WHEREBY DRIVER WAS STRANDED DUE TO KEY FOB MALFUNCTION. FIRST TIME DEALER THOUGHT IT WAS A DEFECTIVE KEY FOB, HOWEVER, WHILE WAITING FOR A REPLACEMENT THE THEN CURRENTLY WORKING KEY FOB ALSO MALFUNCTIONED- WHEREBY THE "DEFECTIVE" FOB WAS TRIED AND IT WORKED AGAIN. DEALER THEN SAID A COMPUTER UPDATE WAS THE PROBLEM AND THAT DID SEEM TO FIX THE PROBLEM. HOWEVER, AGAIN RECENTLY KEY FOB WOULD NOT WORK ' DRIVER ENTERED THE CAR WITH THE EMERGENCY DOOR KEY- PULLED OFF THE STARTER BUTTON AND INSERTED THE KEY MANUALLY TO BE TOLD IT WAS A "DEFECTIVE KEY" (OR SOMETHING SIMILAR). DEALER EXAMINED CAR, WORKED WITH MANUFACTURER BUT SINCE PROBLEM COULDN'T BE "DUPLICATED" THEY WOULD TAKE NO FURTHER ACTION. ALL INCIDENTS HAPPENED WHILE IN TOWN OF RESIDENCE. HOWEVER, IF THIS OCCURRED WHILE TRAVELING IT COULD BE QUITE A DISASTER AND POTENTIALLY PUT THEM IN HARMS WAY IF THEY WERE STRANDED IN FOR EXAMPLE GRAND FORKS ND IN FEBRUARY AND THERE WAS SEVERE WEATHER AS HAS BEEN THE CASE IN THE PAST. NUMEROUS DISCUSSIONS IN ONLINE FORUMS ALSO DISCUSS THE ISSUE (BOTH JEEP AND CHRYSLER). THE BOTTOM LINE - THIS DEFECT HAS RESULTED IN OUR HAVING A SERIOUS LACK OF TRUST IN USING THIS CAR- IT COULD PUT MY FAMILY IN A VERY BAD SITUATION. *TR

TL* THE CONTACT OWN A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES FOR DIAGNOSIS. THE TECHNICIANS PERFORMED A FLASH UPDATE AND REPLACED THE WIN MODULE. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,450.

UPON SLOWING DOWN AT NORMAL DECELERATION RATES, THE BRAKES LOST POWER ALLOWING CAR TO ROLL THROUGH A STOP SIGN. THE ISSUE IS INTERMITTENT AND DOES NOT EXHIBIT ANY OBSERVABLE PATTERN (OUTSIDE TEMPERATURE, ETC). THE DEALER FIRST SAID IT WAS THE ROTORS GLAZING, BUT THE ISSUE CONTINUED AFTER THE DEALERSHIP TURNED THEM AND THE FREQUENCY HAS NOT REDUCED. THE SECOND VISIT FOUND NO ISSUES AFTER IT WAS AGAIN REPORTED. A THIRD PARTY RESOURCE INDICATED THAT IT COULD BE THE MASTER CYLINDER GASKET/SEAL. SINCE THIS ISSUE DOES NOT OCCUR REGULARLY AND HAS NOT BEEN "OBSERVED" BY THE DEALERSHIP, THE DEALERSHIP WILL NOT REPLACE THE PART. SINCE IT DOES HAPPEN AT A RATE OF ONLY 1-2 TIMES PER WEEK, IT IS TOUGH TO COMPENSATE FOR AND/OR PREDICT WHEN IT WILL OCCUR CAUSING LACK OF CONFIDENCE. OTHER NOTES ARE THAT ABS DOES NOT KICK IN DURING THE LOSS OF POWER AND THE PEDAL IS PUSHED IN AS FAR AS POSSIBLE WITH THE CAR STILL MOVING FORWARD BETWEEN 5-10MPH ONLY DECELERATING SLIGHTLY. *TR

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STALLED THEN TURNED OFF WHILE DRIVING. *SMD THE CONSUMER STATED WHEN THE VEHICLE STALLED, IT BECAME IMPOSSIBLE TO THE STEER THE VEHICLE, THE BRAKES DID NOT RESPOND, THE HEADLIGHTS WENT OUT, THEY BLINKERS DID NOT WORK AND THE DASHBOARD WAS DARK. THE ONLY DISPLAY ON THE SASH WAS THE RADIO/NAVIGATION DISPLAY AND THE CENTER CONSOLE TEXT INDICATING HOW TO START THE VEHICLE. THE CONSUMER TRIED PRESSING THE BRAKE AND THE START BUTTON, BUT NOTHING HAPPENED. WHEN SHE SLOWED DOWN ENOUGH, SHE PUSHED THE TRANSMISSION LEVER HARD INTO PARK, HOPING TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER. THE SERVICE TECHNICIAN DETERMINED THE REMOTE KEYLESS ENTRY MODULE WAS NOT COMMUNICATING CORRECTLY WITH THE OTHER MODULES ASSOCIATED WITH OPERATING THE VEHICLE CORRECTLY. AN UPDATE WAS PERFORMED ON THE MODULES, INCLUDING THE REMOTE KEYLESS ENTRY MODULE. HOWEVER, THE TECHNICIAN COULD NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. ON JANUARY 9, 2013, A SIMILAR SYMPTOM OCCURRED AGAIN. WHEN THE CONSUMER PUSHED THE IGNITION BUTTON, THE VEHICLE STARTED, BUT IT ONLY LASTED FOR A MOMENT. IT THEN SHUT DOWN AND THE CENTER CONSOLE TEXT DISPLAYED ON HOW TO START THE VEHICLE. THE CONSUMER THEN PRESSED THE BRAKE AND THE PUSH BUTTON AND THE VEHICLE STARTED AGAIN, BUT SHUT DOWN MINUTES LATER. WHEN THE KEY FOB WAS PHYSICALLY PLACED IN THE IGNITION LOCATION, THE VEHICLE STARTED WITHOUT ANY PROBLEMS. *JB

JEEP WAS HEADED EAST BOUND IN TO LIGHTED INTERSECTION. 2ND CAR HEADED WEST MADE A LEFT ACROSS THE EAST BOUND LANE. THE ACCIDENT HAPPENED WHEN THE EAST BOUND CAR HIT THE CAR THAT WAS TURNING. THE SPEED OF THE IMPACT WAS 40 PLUS MILES PER HOUR. THE AIR BAGS IN THE JEEP DID NOT DEPLOY. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED WHILE DRIVING 50 MPH THE TRANSMISSION SHIFTED INDEPENDENTLY INTO A LOWER GEAR AND CAUSED THE VEHICLE TO JERK AND LUNGE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT STATED THAT IT WAS MOST LIKELY A SOFTWARE FAILURE. THE SOFTWARE WAS UPGRADED. THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT STATED THEY COULD NOT REPLICATE THE FAILURE. A MONTH LATER THE FAILURE RECURRED AND THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHO TOLD THE CONTACT THAT A DEVICE INSTALLED BY THE INSURANCE COMPANY MIGHT BE CAUSING THE FAILURE. THE DEVICE WAS REMOVED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 33,358 AND THE CURRENT MILEAGE WAS 36,000. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/03/13

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AT ENGINE START-UP. THE CHECK ENGINE WARNING LIGHT ILLUMINATED, CAUSING THE VEHICLE TO HESITATE TO START. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO LOCATE A FAILURE. THE DEALER REPLACED THE STARTER CYLINDER HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CHECK ENGINE WARNING LIGHT CONTINUED TO ILLUMINATE AND FLASH SPORADICALLY. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 25,000. UPDATED 12/06/12*LJ THE DEALER REPLACED THE CAM SENSOR, FUEL PUMP, CYLINDER HEAD AND IGNITION SWITCH. THE REPLACEMENT OF THE FUEL PUMP, DID NOT RESOLVE THE ISSUE. UPDATED 12/06/12

KEYFIT 30 BASE WON'T STAY TIGHT, IT SLOWLY BECOMES LOOSE AND THE LOCK LOOKS SPRUNG. WHEN I COMPARE THE TWO LOCKS THERE IS A CLEAR DIFFERENCE BETWEEN THE TWO SIDES. I'VE TAKEN PICTURES TO DOCUMENT THE VARIATION. *TR

TRIED TO ENTER VEHICLE. WOULD NOT UNLOCK USING PASSIVE KEY FOB. HAD TO USE A KEY TO UNLOCK DOOR. ONCE DOOR UNLOCKED, THE SECURITY HORN STARTED. HAD TO RE-LOCK DOOR TO SHUT HORN OFF. DOOR WOULD NOW UNLOCK USING PASSIVE SYSTEM. HAVE HAD NUMEROUS INSTANCES OF THE VEHICLE NOT RECOGNIZING THE KEY FOB. HAD TO TAKE IT OUT OF MY POCKET AND HOLD IT CLOSE TO THE DASH OR OPEN AND CLOSE THE DOOR SEVERAL TIMES BEFORE BEING ABLE TO START THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE SITTING IN THE REAR OF THE VEHICLE WITH THE LIFT GATE OPENED, THE LIFT GATE SUDDENLY CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED INJURIES TO HER FEET AS A RESULT. THE CONTACT WENT TO THE EMERGENCY ROOM FOR TREATMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN FRONT OF ME. WHEN I'M GOING 60-65 MPH ON A HIGHWAY AND CLIMATE CONTROL OPENS INTAKE FOR OUTSIDE AIR, WITH MY EYES BECOMING WATERY FROM ALLERGY, I HAD TO FIND THAT RECIRCULATION BUTTON TO REENGAGE IT. IT HAPPENS EXACTLY EVERY 5 MINUTES. WHEN I BROUGHT VEHICLE TO JEEP'S DEALER THEY TOLD ME THAT IT'S THE WAY SYSTEM BUILT AND THERE CAN BE TWO WAYS TO ELIMINATED THE HAZARD: COMPLETE SHUT DOWN OF INTAKE OR CLIMATE CONTROL PROGRAM UPDATE. I CALLED JEEP'S HELP LINE AND EXPLAINED THE PROBLEM TO THEIR REPRESENTATIVE PROVIDING SUGGESTIONS STATED ABOVE. AFTER THAT I WAS GIVEN 'GREAT' EXPLANATION: CLIMATE CONTROL ACTS THIS WAY BECAUSE IT WAS DONE BY DESIGN !? BASED ON THAT THEY REFUSED TO DO ANYTHING TO FIX IT. I HAVE TWO OTHER VEHICLES (HONDA AND SUZUKI) AND THOSE CARS DON'T HAVE PROBLEM LIKE JEEP HAS. THIS SHOWS THAT ALL JEEP NEEDS TO DO IS ISSUE SOFTWARE PATCH FOR THEIR CLIMATE CONTROL PROGRAM TO TAKE CARE OF THIS ISSUE. *TR