Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
MY CAR WOULD NOT START I TOOK IT FOR SERVICE AND IT WAS CORRECTED AND REPLACED UNDER MY WARRANTY. HOWEVER I'VE HAD A FUEL PUMP RELAY RECALL AND HAVE BEEN WAITING FOR MONTHS FOR THE CAR DEALERSHIP TO CALL ME AND REPLACE IT. EACH TIME I CALL TO FOLLOW UP THEY SAY WE WILL CALL YOU ONCE THE PART IS IN. PLEASE HELP! *TR
2011 JEEP GRAND CHEROKEE. CONSUMER STATES HE PAID FOR RECALL REPAIRS BUT HAVE YET TO RECEIVE REIMBURSEMENT. *TA ACCORDING TO CHRYSLER, THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY WAS NOT AVAILABLE AND THERE WAS NO REPAIR PROCEDURE IN PLACE. RECALL # 14V530000. *JB
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE AIR BAGS INADVERTENTLY DEPLOYED AND THE VEHICLE CRASHED INTO A MAILBOX. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, THE SHOULDERS, AND THE LEFT WAIST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. MA 10/6 UPDATED 9/18/2017*CN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE COMPLETELY SHUT OFF AND THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/27/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE RECURRED. UPDATED 4/26/2016 *JS UPDATED 9/18/2017*CN
I HAVE RECEIVED 3 RECALL NOTICES REGARDING MY 2011 JEEP GRAND CHEROKEE (NHTSA 14V154, 14V530 AND 14V391). AFTER RECEIVING NOTICE 14V154 I CONTACTED THE LOCAL DEALERSHIP (LARRY H MILLER IN BOISE IDAHO) AND WAS INFORMED THAT THE PARTS WERE BACK ORDERED WITH NO DATE WHEN PARTS WOULD BE AVAILABLE. THIS INFORMATION WAS REPEATED IN SEPTEMBER. HAVING NOW RECEIVED 3 RECALLS I ATTEMPTED TO SCHEDULE TO HAVE ALL 3 RESOLVED AT THE SAME TIME. HOWEVER, WHEN I TRIED TO SCHEDULE A SERVICE, I'M TOLD THAT, WHILE PARTS ARE AVAILABLE, THEY WILL NOT ORDER THE PARTS UNTIL I BRING MY VEHICLE IN FIRST. WHEN I ASKED WHY THEY STATED THAT THEY NEEDED THE VIN NUMBER. HOWEVER, THEY NOT ONLY HAVE MY VEHICLE INFORMATION ON RECORD AND I HAD THE VIN AVAILABLE DURING THE CALL. I ASKED TO COMPLETE THE SERVICE ORDER ON THE PHONE AND WAS TOLD IT WAS "POLICY" TO SCHEDULE SERVICE APPOINTMENTS ONLY WHEN THE VEHICLE IS PRESENT AND ONLY THEN WILL THEY ORDER PARTS. THIS DEALERSHIP HAS EXCEEDED THE REASONABLE AMOUNT OF TIME TO COMPLETE THE REPAIRS AND IS CREATING AN UNREASONABLE BARRIER TO COMPLETING THE SERVICES. *TR
ON DECEMBER 26, 2014 I WAS REAR ENDED IN MY 2011 JEEP GRAND CHEROKEE AS I WAS MAKING A RIGHT TURN ONTO MY ROAD. I WAS SLOWED DOWN TO APPROXIMATELY 10 MPH OR LESS AS I WAS TURNING AND GOT HIT BY A LARGE PICK-UP TRUCK. FIRST OF ALL, I AM HAPPY THAT MY JEEP TOLERATED THE FORCE FROM THE REAR END COLLISION AS WELL AS IT DID, AND IT EVEN TOOK BOUNCING OFF A GUIDE RAIL PRETTY WELL TOO; HOWEVER, THE SAFETY FEATURE IN THE HEADREST IS SOMETHING THAT NEEDS TO BE ADDRESSED. SINCE I HAD NO FRONT OR SIDE IMPACT, NONE OF MY AIRBAGS DEPLOYED. HOWEVER, THE AIRBAG IN THE HEADREST MADE THE HEADREST SLAM MY HEAD FORWARD CAUSING WHIPLASH AND A NECK INJURY. I UNDERSTAND THIS IS SUPPOSED TO BE A SAFETY FEATURE; HOWEVER, IT CAUSED ME MORE INJURY. I WAS NEVER AWARE THAT MY CAR HAD THIS FEATURE. SEVERAL DAYS AFTER THE ACCIDENT, I DECIDED TO LOOK IN MY OWNER'S MANUAL AND THERE IS NOTHING IN THERE REGARDING THE HEADRESTS. IT ONLY MENTIONS THE FRONT AIRBAGS, CURTAIN AIRBAGS AND SEAT AIRBAGS. MY INSURANCE ADJUSTOR WASN'T EVEN FAMILIAR WITH THIS FEATURE WHEN HE CAME OUT TO INSPECT THE DAMAGE TO MY VEHICLE. IF I WOULD HAVE KNOWN ABOUT THE AIRBAG IN THE HEADREST AND THE INJURY THAT IT COULD CAUSE, I WOULD HAVE HAD THE HEADRESTS REMOVED FROM MY CAR AND REPLACED THEM WITH STANDARD HEADRESTS! SINCE THE ACCIDENT, I AM DEALING WITH HEADACHES AND AM GOING TO PHYSICAL THERAPY FOR MY NECK INJURY. I SERIOUSLY HOPE NO ONE ELSE SUFFERS FROM THIS "SAFETY FEATURE" THAT I WASN'T EVEN MADE AWARE OF AS THE OWNER. *TR
I'VE BEEN RECEIVING RECALL NOTICES ON A JEEP I PURCHASE LAST FEBRUARY (USED) ON RECALLS P14, P36 AND P54. I CONTINUOUSLY CALL JEEP TO HAVE THESE ISSUES REPAIRED AND AM TOLD THE PARTS ARE NOT AVAILABLE, JEEP HASN'T SHIPPED OR THEY JUST HAVE TOO MANY RECALLS. HOW DO I GET MY RECALLS FIXED BEFORE I DO HAVE A CRASH?? I AM CONCERNED. *TR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR MONTHS. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
2011 JEEP GRAND CHEROKEE. RECALL SENT FOR VEHICLE REGARDING BRAKE BOOSTER. *TA THE CONSUMER RECEIVED THE RECALL SIX MONTHS AGO, AND THE PARTS ARE STILL NOT AVAILABLE. *JB
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT ONCE THE VEHICLE WAS RETRIEVED AFTER BEING REMEDIED, IT EXHIBITED THE SAME FAILURE AS MENTIONED IN THE RECALL. THE TOTALLY INTEGRATED POWER MODULE FAILED, WHICH CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE CONTACT ATTEMPTED TO CONTACT DEALER, BUT HAD NOT RECEIVED A RETURN CALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/13/15*CN UPDATED 9/12/2017*CN
2011 JEEP CHEROKEE. CONSUMER UNSATISFIED WITH CUSTOMER SERVICE WITH JEEP AND WOULD LIKE CAR FIXED. *TA THE CONSUMER STATED THE FUEL PUMP RELAY NEEDED TO BE REPLACED. *JB
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) WAS RECEIVED IN DECEMBER OF 2014. THE DEALER INFORMED THE CONTACT THAT THE PART NEEDED TO PERFORM THE RECALL REMEDY WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WE RECEIVED BRAKE BOOSTER RECALL NOTICE (P14/NHTSA 14V-154) BACK IN JULY 2014. WE IMMEDIATELY CALLED DEALER. THEY SAID THEY WOULD ORDER THE PART. NOW 6 MONTHS HAVE PASSED. DEALER REPORTS THAT "THEY ARE WORKING ON CUSTOMERS WHO RESPONDED IN JUNE, 2014 AND WILL GET TO US AS CHRYSLER RELEASES MORE PARTS." SIX MONTHS SEEMS LIKE AN UNREASONABLY LONG TIME TO WAIT FOR RECALL PARTS. *JS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
VEHICLE WOULD NOT SHUT OFF VIA PUSH BUTTON CONTROL, HAD TO ENGAGE KEY THEN WOULD NOT TURN ON VIA PUSH BUTTON CONTROL. *JS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE HESITATED TO COME TO A COMPLETE STOP. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC AND FLUID WAS PLACED IN THE FRONT DIFFERENTIAL, BUT THE FAILURE PERSISTED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER THE PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 28,000.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V532000 (SERVICE BRAKES, AIR) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NONE OF THESE THREE RECALLS HAVE BEEN ADDRESSED BY CHRYSLER OR MY DEALER. THEY ARE RECALL #'S14V-154;14V-391;14V-530 RESPECTIVELY. THE DEALER IS CLAIMING THAT CHRYSLER IS NOT PROVIDING THE NECESSARY PARTS TO REMEDY THE RECALLS. I DON'T WANT MY FAMILY AT RISK DURING THE WINTER MONTHS WITH THE BRAKE BOOSTER ISSUE, OR STRANDED ON THE SIDE OF THE ROAD AS A RESULT OF THE FUEL PUMP ISSUE. PLEASE CONSIDER THIS MY FORMAL COMPLAINT AGAINST CHRYSLER GROUP LLC. *TR
UNABLE TO GET PARTS AT DEALER. KEY AUTO MART IN MOLINE I HAVE CONTACTED THEM MANY TIMES AND THEY STATE THEY CAN'T GET THE PARTS. I HAVE RECALL NOTICES FOR A FUEL RELAY PUMP AND BRAKE BOOSTER. *TR
SERPENTINE BELT FAILED CAUSING LOSS OF POWER STEERING. I DID NOT REALIZE WHAT HAD BROKEN UNTIL I LOOKED LATER, BUT I WAS LUCKY THAT I WAS VERY CLOSE TO HOME AS IT COULD HAVE CAUSED MAJOR ENGINE FAILURE SINCE THE BELT ALSO DRIVES THE WATER PUMP AND ALTERNATOR. *TR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) WAS RECEIVED IN SEPTEMBER OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL) WAS RECEIVED IN NOVEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND IT WAS INFORMED THAT PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WERE AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. ....UPDATED 01/12/15*BF THE CONSUMER STATED THE PROBLEM WAS RECTIFIED. 01/15/15
WE RECEIVED A RECALL FOR THE BRAKE BOOSTER. SO WE MADE AN APPOINTMENT IN JULY AND TOOK IT IN TO FERRARIO CAR SALES IN WYSOX PA. THEY TOLD US THEY WOULD CALL US IN A MONTH OR TWO TO GET IT FIXED. IN EARLY OCTOBER, I PERSONALLY WENT TO FERRARIO AND ASKED ABOUT THE RECALL. THEY TOLD ME THEY WERE STILL WAITING ON PARTS,INDEFINITELY. I ALSO ASKED THEM ABOUT THE SUN VISOR RECALL AND WAS TOLD THEY NEEDED TO SEE IT BUT IT WOULD BE THE SAME RESULT. NOW WE HAVE RECEIVED A RECALL NOTICE ON THE FUEL PUMP RELAY. BUT WHY HAVE THESE RECALLS IF THE DEALERSHIPS WILL NOT FIX YOUR VEHICLES. I HAVE RECEIVED THREE DIFFERENT RECALL NOTICES AND TWO ABOUT THE FUEL PUMP RELAY. I HAVE TRIED TO HAVE THE RECALLED PARTS FIXED ON MY VEHICLE AND HAVE YET TO BE SUCCESSFUL IN GETTING THE DEALERSHIP TO REPAIR A SINGLE RECALLED ITEM. *TR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS IN ORDER TO PERFORM THE RECALL REMEDY. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
WE RECEIVED THREE RECALL NOTICES P14, P36, P54 IN OCTOBER. THE LOCAL DEALER TOLD US ON NOVEMBER 1 THAT WE WOULD BE CALLED WITHIN 6 WEEKS WHEN THE PARTS HAD ARRIVED. NEVER RECEIVING A CALL, I CALLED ON DECEMBER 19 AND WAS TOLD THAT WE WERE #42 ON A WAIT LIST TO BE CALLED WHEN THE DEALER HAD TIME TO SERVICE THE CAR,PERHAPS AS LATE AS APRIL. THIS DOES NOT SEEM THE "REASONABLE TIME" MENTIONED ON THE RECALL NOTICE. PLEASE HELP. *TR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000:(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
REPAIR OF BLOWN FRONT RUNNING LIGHT REVELED DEFECTIVE ELECTRICAL SOCKET THAT WAS OVERHEATING AND CREATES A SAFETY FIRE HAZARD. BULB SOCKET BADLY BURNED AND NEEDS REPLACEMENT DUE TO FAULTY PART. THIS IS A 2011 JEEP GRAND CHEROKEE 4X4 OVERLAND WITH ONLY 36,000 MILES. REPAIR MECHANIC DESCRIBED ELECTRICAL SOCKET AS A LEVEL 1 SAFETY HAZARD. *TR
ABOUT 6 MONTHS AGO, MY ENGINED BEGAN STALLING WHILE DRIVING WITHOUT ANY WARNING. FINALLY MY CAR WOULD NOT START UP AND REQUIRED TOWING. THROUGHOUT THIS TIME, ABNORMAL NOISES COULD BE HEARD FROM THE STARTER. THE DEALER TRIED TO REPAIR IT BY REPLACING THE CHRYSLER JEEP TAFN KIT AND CHARGED ME $1,361 FOR THE SERVICE. BUT THE CAR WAS STILL NOT REPAIRED AND WORKING PROPERLY SINCE IT CONTINUED STALLING WHILE DRIVING PARTICULARLY ON THE HIGHWAY, NOT ACCELERATING, SHOWING THE ELECTRONIC STABILIZER LIGHT GOING ON ALONG WITH NO POWER, AND EMITTING SCREECHING NOISES WHEN TURNED ON. AGAIN I TOOK THE CAR TO THE SAME DEALER AND THE MECHANIC CLAIMED THAT IT "MIGHT BE CAM SENSOR" AND CHARGED ME AGAIN ($324) FOR A REPAIR SERVICE THAT HAD NO IMPACT EXCEPT TO MAKE THE SITUATION WORSE. SO THE CAR IS STILL NOT REPAIRED OR FUNCTIONING AND CONTINUES TO EXHIBIT THE SAME PROBLEMS DESCRIBE ABOVE. IN NOVEMBER OF THIS YEAR, I RECEIVED A RECALL (P54) NOTICE FROM CHRYSLER ABOUT A FUEL PUMP RELAY PROBLEM THAT DESCRIBED THE PROBLEMS I HAVE BEEN HAVING WITH MY CAR WHICH LED ME TO BELIEVE THAT THE DEALERSHIP COULD MAKE THE NECESSARY REPAIRS; BUT YOU CAN SEE, THIS DID NOT HAPPEN. IN ITS RECALL MESSAGE, CHRYSLER RECOMMENDED THAT I CONTACT YOU IF MY DEALER HAS FAILED OR HAS BEEN UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE. MY COMPLAINT IS TWO FOLD: THE DEFECT HAS NOT BEEN REMEDIED AND THE DEALER KEEPS CHARGING ME FOR EACH SERVICE REPAIR VISIT. *DT
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE EXTERIOR HEATED POWER MIRROR FAILED. AS A RESULT, THE CONTACT'S VISIBILITY WAS IMPAIRED WHEN DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,300.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECALL FUEL PUMP RELAY P54 NOTICE 11/6/14 PROBLEM VEHICLE MAY STALL OR CAUSE CRASH WITHOUT WARNING CONTACTED DEALER AND CHRYSLER 4 OCCASIONS. THEY SAY THEY ARE WORKING ON A SOLUTION WITH NO DUE DATE AND NO RECOURSE. *TR
VEHICLE DOESN'T WANT TO START. TRIES TO TURN OVER BUT WON'T. HAD HAPPENED VERY INTERMITTENTLY FOR PAST COUPLE OF YEARS. OVER PAST MONTH HAS HAPPENED ALMOST EVERY TIME I TRY TO START THE CAR. USED TO ONLY DO IT ONCE AND THEN IT WOULD START ON THE SECOND ATTEMPT BUT IS NOW DOING THE "TRY BUT WON'T START" THING 6 AND 7 TIMES IN A ROW BEFORE IT WILL FINALLY TURN OVER. NOW SMELLING RAW FUEL AFTER IT STARTS DUE TO IT TRYING SO MANY TIMES TO CRANK. CALLED DEALERSHIP AND GOT THE SAME EXCUSE AS MANY PEOPLE WHO HAVE COMPLAINTS LISTED HERE..."WE DON'T HAVE THE PARTS YET." I DON'T UNDERSTAND HOW THEY DON'T HAVE THE PARTS 2 MONTHS AFTER THE RECALL ON SOMETHING LIKE THIS. IN ADDITION TO THE POTENTIAL SAFETY ISSUES IF IT BEGINS STALLING IN TRAFFIC LIKE OTHERS ARE REPORTING, IT'S COMPLETELY TRASHING MY STARTER/BATTERY/ETC AS IT SITS THERE AND TRIES TO CRANK MULTIPLE TIMES. I HAVE ZERO CONFIDENCE IN MY LOCAL DEALERSHIP AS I HAVE HAD TONS OF RUN INS WITH THEM OVER WARRANTY WORK DUE TO MULTIPLE PROBLEMS MY JEEP HAS HAD. THIS IS RIDICULOUS. *TR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE DECREASED IN SPEED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER, WHO INSTALLED A NEW FUEL INJECTOR KIT AND TIMING BELT BUT THE FAILURE RECURRED. IN ADDITION, THE CONTACT NOTICED THAT THERE WAS SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER, WHO DIAGNOSED THAT THE TIMING BELT SHREDDED AND A STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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