2011 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE TIRES. THE VICTIM WAS FATALLY INJURED. THE VEHICLE ACCELERATED ALL THE WAY THROUGH THE GARAGE AND TRAVELED UP A THREE FOOT HIGH CONCRETE WALL BEHIND THE GARAGE WHERE IT FINALLY CAME TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ONE TEN TOWING AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.

HAVING ELECTRICAL PROBLEMS, DOOR LOCKS, AIR CONDITIONER

WHEN THE RIGHT TURN SIGNAL IS ON THE FOG LIGHTS FLASH AND THE TURN SIGNAL DOES NOT BLINK. WHEN I TURN THE FOG LIGHT BUTTON ON MY TURN SIGNAL LIGHTS UP BUT DOES NOT BLINK. TOOK IT TO THE DEALER AND THEY SAID IT WAS THE TIPM THAT WAS FAULTY. NOW AFTER I GOT IT BACK BOTH FRONT TURN SIGNALS DO NOT WORK AND THE BACK FLASHES FAST AND SOMETIMES FLASHES NORMALLY. ALSO BACK WHEN I BOUGHT THE CAR A YEAR AGO IN JUNE 2017 THE CAR WOULD START AND I WOULD LET THE ENGINE WARM UP BUT ABOUT 20 SECONDS IN, IT WOULD STALL. WHEN DRIVING IT WOULD USUALLY STALL WHEN I WAS BREAKING AT STOP LIGHTS AND STOP SIGNS. I REPLACED THE CAMSHAFT POSITIONING SENSOR ABOUT 3 TIMES SO FAR AND STILL FEEL THE ENGINE LOSING POWER AT TIMES.

THE LEATHER DASH IS BUBBLING CAUSING THE DASH GRILL TO POP UP AND BREAK TABS. IT IS CAUSING A REFLECTION IN THE WINDOW CAUSING UNSAFE DRIVING.

LEATHER DASHBOARD IS SEPARATING FROM DASHBOARD AND MAY CAUSE ISSUE IF AIRBAG SHOULD DEPLOY. THIS DEFECT HAS BEEN ON THE NEWS. I FILED A COMPLAINT WITH CHRYSLER IN 2016. SINCE THEN, I'VE MADE TRIPS TO THE DEALERSHIP ONLY TO HAVE THE PERSON SUBMITTING PICTURES BE TERMINATED. NOW CHRYSLER WILL NOT RESPOND TO MY REQUESTS TO HAVE THIS FIXED. I'VE KEPT ALL COMMUNICATION. THERE'S NO WAY WITH THE ENTIRE LEATHER DASH SEPARATING FROM THE DASH THE PASSENGER AIRBAG BE ABLE TO DEPLOY PROPERLY. I'VE FOLLOWED UP AND BEEN AS PATIENT AS POSSIBLE LOOKING FOR A REMEDY.

THE FRONT DASH OF MY 2011 JEEP GRAND CHEROKEE IS BUBBLING UP AND MAY CAUSE A PROBLEM WITH AIR BAG DEPLOYMENT. MULTIPLE COMPLAINTS ON THIS SAME PROBLEM AND KEEPS GETTING WORSE.

AIR SUSPENSION COMPRESSOR DRAINS BATTERY, MAKES BUZZING NOISE, AND CAUSES VEHICLE TO LOOSE SUSPENSION.

DASH COVER COMING UNGLUED AFFECTING DEFROST FUNCTION AND MAY AFFECT AIRBAG DEPLOYEMENT.04/01/2018

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, ONLY THE FRONT DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NIELSEN DODGE, 175 STATE RT. 10, EAST HANOVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).

MY CAR DOES NOT START AT LEAST 10 TIMES A WEEK, I BELIEVE ITS DUE TO A FAULTY FUEL PUMP RELAY AND MY VIN ISNT PART OF THE RECALL FOR THIS AND IT SHOULD BE. IVE READ MANY OTHER PEOPLE COMPLAINING OF THE SAME EXACT ISSUE AND I TOOK IT TO FAIRFIELD JEEP WHERE THEY TOLD ME ONE THING OVER THE PHONE AND THEN UPON ARRIVAL IT WAS SOMETHING DIFFERENT AND THEN THE PAPERS STATED SOMETHING ELSE DIFFERENT!

I'M ACTUALLY SITTING IN A PARKING LOT WAITING FOR THE TOW TRUCK. THE JEEPS ALTERNATOR BEGAN WHINING & THE BATTERY LIGHT CAME ON.I PULLED OVER AND TURNED OFF THE JEEP. IT WOULDN'T RESTART. HAS ZERO POWER. THE BATTERY WAS REPLACED IN FEBRUARY & THE ALTERNATOR CHECKED OUT FINE. THE WINDOW EVIDENTALLY LET ITSELF DOWN ABOUT A WEEK AGO. THIS WAS SRRANGE. WIPERS STARTED BY THEMSELF WHEN I TRIED TO JUMPSTART IT. I'VE READ VARIOUS COMPLAINTS THAT MIRROR MY SYMPTOMS. IT WILL BE TOWED TO FRENSLEY JEEP-CHRYSLER TONIGHT. PLEASE INCLUDE MY VEHICLE IN THE RECALL. I'M SURE IT'S GOING TO BE EXPENSIVE. THANKS FOR YOUR CINSUDERSTUON.

WAS INVOLVED IN A COLLISION WHEREIN I WAS "T-BONED" ON THE DRIVER'S SIDE DOOR/PILLAR WHILE CROSSING A FOUR LANE INTERSECTION. MY VEHICLE SUBSEQUENTLY FLIPPED MULTIPLE TIMES BEFORE COMING TO A REST. I WAS ABLE TO CRAWL OUT OF THE CAR WITH MY DOG VIA THE REAR PASSENGER SIDE DOOR. NOT ONE SINGLE AIRBAG DEPLOYED DURING THE INCIDENT, INCLUDING THE SIDE-IMPACT AIRBAGS FORM THE COLLISION ITSELF NOR THE SIDE CURTAIN AIRBAGS FROM THE MULTIPLE ROLLOVERS. WHEN I ASKED JEEP TO INVESTIGATE, I WAS SENT A LETTER ESSENTIALLY SAYING: "YOUR ACCIDENT WASN'T SEVERE ENOUGH TO WARRANT AIRBAG DEPLOYMENT." - THIS DESPITE, AS I SAID, IT BEING A MULTIPLE ROLLOVER EVENT. MY INJURIES CONSISTED OF SORENESS ON MY LEFT SIDE, A LACERATION ON MY RIGHT HAND, AND A HECK OF A BUMP ON MY HEAD. NEEDLESS TO SAY, I WAS EXTREMELY FORTUNATE MY INJURIES WEREN'T WORSE; HOWEVER, MYSELF AND PRACTICALLY EVERYONE ELSE INCLUDING THE OFFICERS AND EMTS WERE BAFFLED AT THE FACT THAT NOT ONE SINGLE AIRBAG DEPLOYED. I HAVE PHOTOS OF THE VEHICLE AFTER THE WRECK SHOWING EXTERIOR DAMAGE AS WELL AS INTERIOR SHOTS SHOWING NO AIRBAG DEPLOYMENT. *TT *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STATELINE CHRYSLER JEEP DODGE RAM, 800 GOLD HILL RD, FORT MILL, SC 29708) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

WHILE MAKING A TURN THE STEERING AND THE BRAKES LOCKED UP AND THE ENGINE SHUT OFF, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THIS HAS HAPPENED TWICE 8 MONTHS APART. I'VE DONE THE RECALL FOR THE RELAY SWITCH IN 2015. THIS HAPPENED AGAIN (2ND TIME) YESTERDAY APRIL 9TH, 2018. I ALMOST HIT A CAR AT A LIGHT IT WAS TERRIFYING. THE DEALERSHIP HAS MY JEEP NOW AND SAID THEY CAN'T DIAGNOSE UNLESS THEY HAVE AN ERROR CODE OR UNLESS IT HAPPENS WHILE THE TECHNICIAN IS DRIVING IT. IS CHRYSLER GOING TO HAVE PEOPLE DRIVE THESE SUV'S AND IGNORE THAT PEOPLE COULD DIE? THIS IS AN EXTREMELY URGENT SITUATION. I DON'T FEEL SAFE DRIVING MY JEEP THAT I LOVE. PLEASE HELP?

2011 JEEP GRAND CHEROKEE STALLS WHEN I SLOW DOWN ENTERING A HIGHWAY RAMP OF MAKING A TURN. HAPPENED THREE TIMES AFTER A RECALL WAS DONE TO FIX THAT ISSUE AT AROUND 46000 MILES AND NOW JUST RECENTLY IT HAPPENED 2X AGAIN AT 96000. ALL RECALLS HAVE BEEN COMPLETED BUT THERE IS AN RECALL FOR THE ALTERNATOR ON T36 THAT COVERS THE 2012,2013 AND 2014 STALL AND THE ISSUE WAS THE ALTERNATOR. I BELIEVE THE 2011 SHOULD FALL INTO THAT.

LAST WEEK, I RECEIVED A POSTCARD IN THE MAIL FROM MCGOVERN CHRYSLER JEEP DODGE RAM (NEWTON, MA) NOTIFYING ME OF "AN URGENT AIR BAG RECALL." THE POSTCARD WAS CLEARLY DESIGNED TO MIMIC AN OFFICIAL NOTICE, WITH A BRIGHT RED BACKGROUND AND YELLOW LETTERING, AS WELL AS DIRE WARNINGS THAT "[I]N THE EVENT OF A CRASH METAL FRAGMENTS COULD SERIOUSLY INJURE YOU OR YOUR VEHICLE'S PASSENGERS." KNOWING THAT MY VEHICLE WAS UNAFFECTED BY ANY AIR BAG RECALL (INFORMATION THAT I CONFIRMED THROUGH THE NHTSA WEBSITE AFTER RECEIVING THE POSTCARD), IT WAS CLEAR TO ME THAT THIS POSTCARD WAS NOTHING MORE THAN A MARKETING TACTIC. WHILE THE POSTCARD DISPLAYED CORRECT INFORMATION (MY NAME, THE VEHICLE'S MAKE/MODEL, AND THE VEHICLE'S VIN) AND INDICATED IN ALL-CAPITAL LETTERS "RECALL: T59," I ALSO KNEW THAT THE "T59" RECALL CODE WAS FOR A MINOR ISSUE WITH A WATER SHIELD IN THE VEHICLE'S BRAKES. ACCORDINGLY, I BELIEVE THAT MCGOVERN CHRYSLER AND/OR FIAT CHRYSLER AUTOMOBILES IS ATTEMPTING TO USE PUBLICITY AROUND THE RECENT AIRBAG RECALLS AS A DISINGENUOUS PLOY TO SCARE CUSTOMERS INTO VISITING THE DEALERSHIP. PLEASE FEEL FREE TO CONTACT ME TO DISCUSS OR IF YOU WOULD LIKE ANY FURTHER DOCUMENTATION.

MY FRONT DASHBOARD IS PEELING UP AND I'M WORRIED THAT MY AIR BAGS ARE AFFECTED.

IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.

DASHBOARD DELAMINATING, BUCKLING, BUBBLING FULL DASHBOARD WARPED. AIR VENTS ARE WARPED AND DON'T SIT PROPERLY POSSIBLY AFFECTING WINDOW DEFOGGER. CONCERNED IF AIRBAG ON RIGHT SIDE WOULD WORK PROPERLY.

2011 CHRYSLER JEEP GRAND CHEROKEE-OUTLANDER EDITION. CONSUMER WRITES IN REGARDS TO ON-GOING TIPM FAILURE-AIR SUSPENSION SYSTEM & RELATED INJURY SUSTAINED. *LW THE CONSUMER STATED THE VEHICLE'S SUSPENSION SYSTEM CREATED UNCOMFORTABLE DRIVING CONDITIONS. THE VEHICLE BUCKED VIOLENTLY. *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30-75 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ADDITIONALLY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT, 2201 VICTORY DR, COLUMBUS, GA 31901), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ATTACHED A HISTORY RECORDER TO THE VEHICLE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL AND SERVICE FOUR WHEEL DRIVE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. ALSO, WHILE DRIVING AT UNKNOWN SPEEDS ON MARCH 25, 2018, THE WINDSHIELD WIPERS SPONTANEOUSLY ACTIVATED, THE RADIO CHANGED STATIONS, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE JEEP RAM OF MORROW (50 MOUNT ZION BLVD, MORROW, GA 30260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33696515. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 66,000.

SMOKE WAS COMING FROM THE SUNROOF. THE VEHICLE CAUGHT FIRE.

WITHIN 5 OR SO MINUTES OF DRIVING, THE CAR WILL SHUT OFF WHILE DRIVING. THIS HAS ONLY HAPPENED AS MENTIONED, WITHIN 5 MINUTES OF TURNING ON VEHICLE AND STARTING YOUR COMMUTE. IT HAS ALSO HAPPENED ONLY UNDER BRAKING AND TURNING CIRCUMSTANCES. I HAVE BROUGHT THE VEHICLE INTO A JEEP DEALERSHIP TWICE FOR THIS ISSUE AND BOTH TIMES THEY HAVE REPLACED THE FUEL PUMP RELAY SWITCH. THE PROBLEM STILL PERSISTS. I WOULD ESTIMATE THIS HAPPENS ONCE/MO, HOWEVER, IT'S HAPPENED TWICE IN THE LAST 3 WEEKS WHICH OBVIOUSLY BROUGHT ME TO THE POINT IN WHICH I'M DOCUMENTING AND WRITING A REPORT. I CALLED THE SAME JEEP DEALERSHIP THIS MORNING AND THEY CLAIM THEY ARE NOT AWARE OF THIS WIDE SPREAD PROBLEM AND WOULD NEED TO DIVE DEEPER IN ORDER TO PROPERLY UNDERSTAND THE CURRENT ISSUE. THE SERVICE MANAGER SUGGESTED THAT THE OIL LEVELS COULD BE LOW, WHICH COULD CAUSE THIS ISSUE, BUT I REGULARLY CHECK MY OIL LEVELS AND THIS IS NOT THE ISSUE. I'VE NOTICED THAT MANY OTHERS HAVE HAD THE SAME ISSUE AND IT DOESN'T LOOK LIKE JEEP HAS DETERMINED WHAT EXACTLY IS CAUSING THEIR VECHICLES TO SHUT OFF WHILE DRIVING. IT'S A VERY SCARY SITUATION, ESPECIALLY IF A LARGE SEMI OR ANOTHER LARGE VEHICLE IS BARRELLING DOWN ON YOU WHILE YOU ARE UNDER BRAKE AND TURNING, AND THEN ALL OF A SUDDEN YOU LOSE POWER STEERING AND THE ABILITY TO ACCELERATE THROUGH THE TURN/CORNER. I WOULD LIKE TO BETTER UNDERSTAND WHAT JEEP IS DOING AND WHAT NHTSA KNOWS ABOUT THIS ISSUE AND WHAT OUR OPTIONS ARE AS A CONSUMER. THIS IS A SEVERE SAFETY ISSU

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING LOST POWER AND THE VEHICLE SHUT DOWN WITHOUT WARNING. THE CONTACT ACTIVATED THE HAZARD LIGHTS, SHIFTED INTO PARK, AND RESTARTED THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,618. *TT THE CONSUMER STATED THE FAILURE OCCURRED ON DAILY BASIS, USUALLY WHILE SLOWING TO A STOP. *JS

THE CAR STALLED AND ENGINE SHUT OFF WHILE DRIVING, DECELERATING AROUND A LEFT TURNING CURVE. LOST ACCELERATION CAPABILITY, POWER STEERING, BRAKES, AND ELECTRICAL SYSTEM (NO EMERGENCY FLASHERS). COULD BARELY CONTROL CAR AND ENDED DRIVING THROUGH CURVE, OFF THE ROAD, DOWN INTO SMALL RAVINE AND INTO FIELD. WERE FORTUNATE TO AVOID ROAD SIGNS AND TELEPHONE POLE. CAR RESTARTED AFTER PUTTING GEAR IN PARK. VERY AFRAID TO DRIVE THIS VEHICLE ANYMORE. NOT ABLE TO GET APPOINTMENT WITH JEEP DEALER FOR ANOTHER WEEK. RESEARCH SHOWS THIS COULD BE RELATED TO FAULTY TIPM. OUR SERVICE RECORDS INDICATED THIS JEEP DID RECEIVE CHRYSLER GROUP SAFETY RECALL P54 (NHTSA #14V530) TIPM INTERNAL FUEL PUMP RELAY REPLACEMENT, WHICH STATES IS A POTENTIAL CAUSE OF THE CAR LOSING POWER. SEEMS TO HAVE NOT PREVENTED THE MOVING CAR FROM LOSING POWER.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE SERVICE AIR SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTORWORLD CHRYSLER DODGE JEEP RAM (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (888) 459-2493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR FOR THE SUSPENSION FAILED AND NEED TO THE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE AIR COMPRESSOR WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

THE AIR LIFT SYSTEM FAILED AND MY CAR WAS VERY LOW TO THE GROUND AND UNSAFE FOR DRIVING. THIS OCCURRED MARCH 6, 2018. DASH LEATHER IS LIFTING AND BUNCHING. STARTED IN JUNE 2017 AND IS WORSE NOW. PASSENGER SEAT BELT IS SOMETIMES JAMMED WITH PASSENGER IN IT. YOU CAN MOVE FREELY AND MY CONCERN IF THERE WERE TO BE A CRASH, WOULD THE SEAT BELT WORK PROPERLY. NONE OF THESE THINGS SHOULD NOT FAIL IN A 6 YEAR OLD VEHICLE.

LEATHER DASH IS BUBBLING AND PEELING WHICH IS CAUSING DASH MOUNTED WINDSHIELD DEFROSTER VENTS TO BE BLOCKED. BLOCKED VENTS CAN NOT PROVIDE HEAT TO THE WINDSHIELD CAUSING ICE BUILD-UP ON THE WINDSHIELD DURING COLD WINTER MONTHS. THIS RESULTS IN BLOCKED/IMPAIRED VISION WHILE ON THE ROADWAY WHICH COULD RESULT IN A CRASH. THE LEATHER DASH HAS ALSO BUBBLED OVER THE PASSENGER AIRBAG WHICH COULD AFFECT THE DEPLOYMENT OF THE AIRBAG DURING A CRASH.

THE DASHBOARD LEATHER HAS SEVERELY WRINKLED WHICH COULD EFFECT THE AIRBAGS DEPLOYING PROPERLY. I REPORTED THIS TO CHRYSLER CUSTOMER SERVICE WHICH DID NOT TO ANYTHING ABOUT IT. THEY CHUCKLED ABOUT THE ISSUE. THE ISSUE HAPPENED DURING THE SUMMER WHEN THE VEHICLE WAS PARKED IN THE GARAGE.

PART SUPPOSEDLY REPLACE WEEKS AGO AT FAMILY CHRYSLER/DODGE/JEEP (I AM STILL WAITING ON VISORS TO BE REPLACED), BUT DURING THE NOR'EASTER, BRAKES LOCKED UP CAUSING VEHICLE TO SLIDE. MADE THREE ATTEMPTS TO SETUP APPOINTMENTS WITH NO SUCCESS.

OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT

SAFETY ISSUE- FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF JEEP AT 63K MILES. DEALER COMPLETED SMOKE TEST AND REPORTED SMOKE EMITTED FROM TOP OF GAS TANK INDICATES LEAK FROM ONE OF SEVERAL ACCESS PORTS (FILLER PIPE ACCESS, FUEL PUMP ACCESS). DEALER CANNOT CONFIRM WITHOUT $1,600 FEE TO DROP TANK TO CONFIRM DIAGNOSIS. DEALER FELT LEAK DUE TO FAULTY DESIGN/MANUFACTURE/ASSEMBLY/INSTALLATION OF PARTS (O-RINGS/SEALS/ETC.). I AM ORIGINAL OWNER, RETIRED,ON FIXED INCOME AND HAVE COMPLETED ALL RECALLS AND METICULOUSLY MAINTAINED VEHICLE. DEALER SUGGESTED I CALL JEEP CORPORATE (800-992-1997) AND ASK FOR "GOODWILL" REPAIR. AFTER 17 PHONE CALLS TO JEEP CORPORATE I CONTINUE TO GET: 1) NO REPLY, 2) NO CALLBACKS 3) CATCH 22 STATING I MUST PAY FOR TANK REMOVAL TO CONFIRM DIAGNOSIS, REPAIR AND DETERMINE IF PARTS ARE DEFECTIVE. JEEP CORPORATE (KENISHA -OPERATOR KB805) TOLD ME TODAY (2-20-18) THAT DECISIONS WAS MADE NOT TO GRANT GOODWILL REPAIR DUE TO DEALER REPORT THAT LEAK PROBABLY (NOT CONFIRMED) DUE TO CORROSION AROUND ACCESS PORTS ON TOP OF GASOLINE AND WARRANTY HAS EXPIRED. LEAKS DUE TO CORROSION BY "WEAR AND TEAR" AND NOT FAULTY DESIGN/ MANUFACTURE/ASSEMBLY OR INSTALLATION AT FACTORY. I WAS TOLD I WAS RESPONSIBLE FOR FULL COST OF REPAIR, IRRESPECTIVE OF POTENTIAL FIRES OR EXPLOSIONS DUE TO GASOLINE FUMES EMITTING FROM CORROSION ON TOP OF PLASTIC GAS TALK. I DISAGREE. THE DESIGN (INACCESSIBILITY TO TOP OF GAS TANK0), PARTS (NON-CORROSIVE STAINLESS STEEL METAL RETAINERS, AND O-RINGS), AND QUES

THE LEATHER FROM THE DASH IS COMING OFF AND BUBBLING UP. I AM AFRAID THIS WILL AFFECT THE AIRBAG DEPLOYMENT.

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR INSTALLING THE FUEL PUMP RELAY. *JS

DASHBOARD LEATHER IS BUCKLING AT WINDSHIELD. THERE ARE MANY ONLINE COMPLAINTS ABOUT THIS ISSUE FROM OWNERS BUT IT IS NOT CURRENTLY A RECALL OR COVERED ITEM BY JEEP. JEEP CARES ADVISED THAT THE ISSUE BE REPORTED TO NHSTA. PLEASE ADVISE IF YOU CAN AUTHORIZE A RECALL FOR THIS ISSUE

SINCE SEPTEMBER 2017, MY 2011 JEEP GRAND CHEROKEE HAS BEEN IN THE REPAIR SHOP FOUR TIMES DUE TO THE VEHICLE NOT STARTING. THE ALTERNATOR AND BATTERY WAS CHECKED ONCE PER MONTH UP UNTIL DECEMBER, BUT EACH TIME I WAS INFORMED THAT BOTH PARTS WERE IN GOOD CONDITION BASED ON THE DIAGNOSTICS. HOWEVER, AFTER EACH REPAIR VISIT THE VEHICLE WOULD NOT START AFTER A FEW DAYS. BETWEEN REPAIR VISITS A NUMBER OF OTHER ISSUES OCCURED: *AUTOMATICALLY ACCELERATING AT HIGH SPEED (JAN '18) *ENGINE STALLING WHILE DRIVING (JAN '18) *BLOWING COOL AIR ON ONE SIDE AND HOT AIR ON THE OTHER (SEPT '17) *DOORS LOCKING AND UNLOCKING WHEN UNATTENDED (SEPT '17) *WINDOWS GOING DOWN HALF WAY WHEN UNATTENDED (OCT '17) *RADIO POWERING ON WHEN TURNED TO THE OFF POSITION (NOV '17) THE MOST RECENT INCIDENT HAPPENED TWO WEEKS AGO WHEN THE CAR STALLED AND STOPPED IN THE MIDDLE OF A BUSY STRETCH OF ROAD WITH THREE VEHICLES IN CLOSE PROXIMITY. DUE TO ONGOING ISSUES, THIS WEEK I HAD THE CAR TOWED TO JEEP FOR ANOTHER ASSESSMENT. THE JEEP ADVISER CALLED ME BACK THE NEXT DAY STATING MY BATTERY AND ALTERNATOR NEEDED TO BE REPLACED FOR $1282 OTHERWISE THE CAR WOULDN'T START WITHOUT A CONSTANT CHARGE. THE BATTERY WAS JUST REPLACED A YEAR AGO IN JUNE 2017. WITH ALL OF THE ISSUES MENTIONED IT'S CLEAR THAT THE 2011 JEEP GRAND CHEROKEE HAS A DESIGN ISSUE/FLAW THAT POSES A MAJOR SAFETY CONCERN FOR CONSUMERS. THE ISSUES THAT NEED TO BE INVESTIGATED OR RE-INVESTIGATED FOR THE 2011 JEEP GRAND CHEROKEE ARE THE ALTERNATOR AND POWER M

ENGINE SHUTS DOWN WHILE DRIVING WITH NO WARNING. ALREADY HAD TIPM REPLACED TWICE. LAST THING WE WERE TOLD THAT IT COULD HAVE BEEN A LOOSE BATTERY TERMINAL. CONCERNED IF THE VEHICLE IS SAFE TO DRIVE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SEA VIEW AUTO JEEP (810 STATE ROUTE 35, OCEAN, NJ 07712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 62,636. *TT *TR

SAFETY COMPLAINT - FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF CAR AND OCCASIONALLY INSIDE OF CAR. JEEP DEALER STATES FAULTY DESIGN/MANUFACTURE/ASSEMBLY OF GAS TANK AND/OR PARTS RESULTED IN O-RING FAILURE CAUSING ENGINE LIGHT TO GO ON WITH CODES FOR EVAC FAILURE. FUMES AT MINIMUM WHEN AIR TEMP BELOW FREEZING AS SEALS FREEZE SHUT AND ENGINE LIGHT STOPS GOING ON. WHEN AIR TEMPERATURE IS ABOVE FREEZING, FUMES RESUME, ENGINE LIGHT GOES ON WITH SAME EVAC CODES AND GASOLINE FUMES CAN BE DETECTED OUTSIDE AND INSIDE OF CAR. JEEP DEALER STATED PARTS ARE MINIMUM COSTS BUT LABOR TO REMOVE/REPLACE TANK AND PARTS - `$2,500. SAFETY ISSUE. CALLED CHRYSLER A DOZEN TIMES AND NO FOLLOW UP. CASE #S 32808988, 32840898, 33072326 FILED, NO FOLLOW UP. REQUESTING CHRYSLER-JEEP FOR "GOOD WILL" REPAIR OR SHARE COST REPAIR FOR FAULTY MANUFACTURE LEADING TO EXTREME SAFETY ISSUE. FILED ODI WITH NHTSA # 11048089 ON 11/22/17 - SPOKE TO DAWN

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED, THE RADIO SHUT OFF, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL FOR THE ALTERNATOR ASSEMBLY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

THE PUSH START BUTTON HAS ISSUES STARTING THE ENGINE. THERE HAS BEEN A RECALL FOR THIS AND THE ISSUE STILL PERSISTS. THE ONLY WAY THE DEALER WILL FIX THE ISSUE IS IF THE PROBLEM IS SEEN 1ST HAND AND OCCURS FOR LONGER THEN 8 SECONDS. I HAVE PAID FOR MULTIPLE RENTAL CARS AND SPENT MULTIPLE HOURS AT THE DEALER TO HAVE THIS ISSUE FIXED AND IT KEEPS RECURRING. SOMETHING NEEDS TO BE DONE TO FIX IT WITHOUT RE-OCCURRENCE. MY FINAL POINT IS THAT YESTERDAY WHEN DEALING WITH THIS ISSUE MY CAR STARTED AFTER ITS SECOND TRY, I THEN DROVE ONTO THE STREET AND THE ENGINE SHUT OFF AND THE BRAKES LOCKED UP. LUCKILY THERE WAS NOT ANY CROSS TRAFFIC BECAUSE IT COULD HAVE CAUSED A SERIOUS ACCIDENT ON A BUSY STREET WITH MY DAUGHTER AND MYSELF IN THE CAR. THIS HSE RISK HAS CAUSED ME TO BE VERY CONCERNED ABOUT THE DRIVABILITY OF MY VEHICLE AND SOMETHING NEEDS TO BE DONE ASAP!

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS, THE RPMS AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. THE CONTACT DROVE THE VEHICLE HOME. THE DEALER (NEUWIRTH MOTORS, 219 S COLLEGE RD, WILMINGTON, NC 28403) DIAGNOSED THAT THE TIPM WAS NEVER REPAIRED ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE MANUFACTURER WARRANTY EXPIRED AND SUGGESTED THAT THE CONTACT USE THE EXTENDED WARRANTY. THE CONTACT TOOK THE VEHICLE TO A DIFFERENT DEALER (VICTORY CHRYSLER DODGE, 45 NABER DRIVE, SHALLOTTE, NC 28470) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD COST $1,200 TO REPAIR. THE VEHICLE WAS STILL AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 132,050. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN CHRYSLER JEEP DODGE RAM DUBLIN, 6350 PERIMETER LOOP RD, DUBLIN, OH 43017 (888) 739-0282) WAS CONTACTED SEVERAL TIMES AND FINALLY INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE BECAUSE THEY COULD NOT MATCH THE CUSTOM INTERIOR VEHICLE COLOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER AS THEY COULD NOT CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SAFETY RECALL P54/NHTS 14V-530 THE PROBLEM THAT I AM HAVING IS THE TOTALLY INTEGRATED POWER MODULE TIPM. IT SAYS THAT IT HAS BEEN REPAIRED AT THE JEEP DEALERSHIP, HOWEVER I AM STILL HAVING ISSUES WITH THIS CAR SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY OR TURNING OFF THE MAIN ROADS AND I AM AFRAID I WILL GET INTO A CAR ACCIDENT.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER WHILE DECELERATING FROM HIGHWAY SPEEDS. AS A RESULT, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COVERT CHRYSLER DODGE JEEP RAM (8107 RESEARCH BLVD, AUSTIN, TX 78758) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO NYLE MAXWELL CHRYSLER DODGE JEEP OF AUSTIN (13401 RANCH RD 620 N, AUSTIN, TX 78717) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE TO MAC HAIK DODGE CHRYSLER JEEP RAM (3207 S GENERAL BRUCE DR, TEMPLE, TX 76504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND THE FUEL PUMP RELAYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. *BF *BF *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR SUSPENSION AND POWER TRAIN CONTROL MODULE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE POWER CONTROL MODULE. ALSO, THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

THE TWO FRONT SEATBELTS ARE NOT RETRACTING AND CAUSING THE USE OF THE SEAT BELT TO BECOME NULL AND VOID. SEAT BELTS ARE NOT RESTRAINING. THE BODY HAS RUST COMING FROM THE DOORS, NEVER BEEN IN AN ACCIDENT. BROKEN UNDER ARMS 2ND TIME BEING REPLACED WITHIN 6 MONTHS

WHILE DECELERATING AND TURNING THE VEHICLE WILL STALL AND YOU LOSE POWER STEERING AND POWER BRAKES. THIS HAS OCCURRED 11 TIMES IN THE PAST COUPLE YEARS AND 3 TIMES IN THE PAST MONTH. THIS HAS OCCURRED SEVERAL TIMES WHILE EXITING THE HIGHWAY AND HAS CAUSED ME TO ALMOST CRASH OR HAVE SOMEONE DRIVE INTO THE REAR OF MY VEHICLE. THE EVENT LEAVES NO ENGINE CODES AND THE DEALER SAYS THEY CAN'T DUPLICATE. I PUT THE VEHICLE IN NEUTRAL AND IT WILL START AGAIN. THIS IS A HUGE SAFETY ISSUE FOR BOTH MYSELF AND OTHER MOTORING PUBLIC.

ENGINE CUTS OFF DURING OPERATION WHILE MOVING. IT USUALLY HAPPENS WHEN SLOWING DOWN TO TURN GOING DOWN HILL. VEHICLE LOSES POWER BRAKES AND POWER STEERING. OTHER OWNERS HAVE LOGGED SAME COMPLAINT ON FORUMS ETC. VERY DANGEROUS.