Page 21 of 26 · complaints 1,001–1,050 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Visibility › Defroster/Defogger/Hvac System
Filed Jan 25, 200755,000 milesIL

1) WHEN PURCHASED PASSENGER SIDE VENT ALWAYS MADE NOISE AFTER SHUTDOWN 2) PASSENGER SIDE HEAT STOPPED WORKING COMPLETELY..BLOWS COLD AIR IN WINTER 3)NOT YET FIXED DUE TO HIGH COSTS. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 24, 200736,502 milesMN

HEATING/DEFROSTING MALFUNCTION. *NM

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Jan 22, 200730,000 milesMI

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE#06V197000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. THE CONTACT HAS RECEIVED A BURN FROM THE CAR SEAT. THE DEALER INFORMED HIM THAT THEY WERE UNCERTAIN WHEN THE PARTS WOULD BE AVAILABLE. *AK UPDATED 2/16/2007 - *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 19, 200750,000 milesFL

FAILURE OF THE HVAC SYSTEM IN A 2004 JEEP GRAND CHEROKEE OVERLAND. SYSTEM FAILS TO OPERATE CORRECTLY WITH THE EFFECT OF THE DE-MISTING NOT CLEARING THE SCREEN AND BLOWING HOT AND COLD AIR SIMULTANEOUSLY. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 17, 200717,100 milesNY

TL* - THE CONTACT STATED THAT SHE RECEIVED A RECALL LETTER CAMPAIGN # 06V197000 FOR HER 2004 JEEP GRAND CHEROKEE IN AUGUST 2006. THE RECALL IS FOR THE VEHICLE'S HEATED SEAT ELEMENT. THE CONTACT STATED THAT SHE HAS TRIED CONTACTING THE DEALERSHIP ON NUMEROUS OCCASIONS AND STILL HASN'T GOTTEN THE RECALL RESOLVED. THE CONTACT STATED THAT SHE CAN'T USE THE THERMOSTAT FOR THE SEATS, THE SEATS BECOME TOO HOT AT ANY SETTING. *JB THE CONSUMER STATED IT TOOK 6 MONTHS TO GET THE VEHICLE FIXED. UPDATED 02/27/07. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 15, 200761,000 milesNC

HVAC FAILURE. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 10, 200754,000 milesMD

2004 JEEP GRAND CHEROKEE BLEND AND MODE DOORS FAILED. CAR HAS NO HEAT. JEEP WANTS $1236 TO FIX. *JB

Engine and Engine Cooling
Filed Jan 10, 2007100 milesMD

PURCHASED NEW 2004 JEEP FROM DEALER. WITHIN THE FIRST MONTH OF OWNERSHIP, I BEGAN EXPERIENCING OCCASIONAL, INTERMITTENT ENGINE PROBLEMS AT START-UP-- THE ENGINE WOULD RUN VERY ROUGH, SHAKING THE VEHICLE. THE SERVICE LIGHT IN THE DASH WOULD FLASH. IF DRIVEN, THE ENGINE WOULD STALL UNLESS THE ACCELERATOR WAS CONTINUALLY PRESSED. AFTER A FEW OF THESE EVENTS, WE DISCOVERED THAT, IF TURNED OFF, AFTER ABOUT 5 MINUTES, THE ENGINE WOULD RUN NORMALLY. THE SERVICE LIGHT WOULD REMAIN ON FOR A FEW MINUTES (SOMETIMES A HALF HOUR) AND THEN TURN OFF. THIS PROBLEM RE-OCCURRED INTERMITTENTLY, SOMETIMES EVERY MONTH, & SOMETIMES EVERY COUPLE MONTHS, USUALLY IN THE MORNING AT FIRST STARTUP, BUT SOMETIMES WHEN I LEFT WORK IN THE EVENING TO DRIVE HOME. MY SALESMAN AND THE SERVICE MANAGER KNEW OF THE PROBLEM. JEEP DEALER LATER SAID THAT THE VEHICLE WAS SIMPLY IN NEED OF A COMPLETE TUNE-UP. THEY DID THE TUNE UP 6 MONTHS AGO - MAY 2006. THE PROBLEM HAS RECURRED AGAIN. I TOOK THE JEEP IN AGAIN. DEALER REPORTS THAT CAR IS "RUNNING ROUGH" BUT THEY CAN NOT FIND THE PROBLEM. *JB

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Jan 9, 200729,000 milesGA

TL* - THE CONTACT STATED THAT WHILE PARKING THE VEHICLE THE FUEL LINE DISCONNECTED AND LEAKED GAS. THE VEHICLE WAS TOWED, AND THE DEALER WHO REPLACED THE FUEL LINE. A FEW WEEKS LATER THE VEHICLE WAS DIAGNOSED AS HAVING A CRACKED FUEL LINE. THE DEALER STATED THAT THE VEHICLE HAS BEEN REPAIRED. THE CONTACT IWASCONCERNED WITH THE SAFETY OF THIS VEHICLE. THE CONTACT HAS NOT PICKED UP THE VEHICLE FROM THE DEALER, AND STATED THAT THE DEALER REFUSED TO SPEAK TO HER. *AK

Visibility › Defroster/Defogger/Hvac System
Filed Jan 5, 200766,000 milesCA

THE BLEND DOORS ON MY JEEP ARE NOT FUNCTIONING PROPERLY. THE HEATER AND DEFROSTER BLOW COLD AIR. I HAVE HEARD THAT THIS IS HAPPENING SO FREQUENTLY THAT THE PARTS NEEDED TO FIX IT ARE ON NATIONAL BACK ORDER. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 4, 200724,101 milesMA

WHEN DRIVING MY 2004 JEEP GRAND CHEROKEE IN COLD WEATHER WITH RAIN OR ANY MOISTURE ON THE WINDSHIELD THE HVAC DUCTS WILL BLOW COLD AIR ON THE WINDSHIELD CAUSING THE WINDSHIELD TO FREEZE QUICKER WHILE DECREASING MY VISIBILITY WHILE DRIVING. THE VEHICLE TENDS TO HAVE THIS PROBLEM 7 OUT OF 10 STARTS AND SOME TIMES RESETS IT SELF ONLY WHEN THE JEEP HAS BEEN SITTING FOR AT LEAST 3 TO 5 HOURS. THE DEALER CLAIMED IT WAS IN WORKING ORDER BUT I TOLD THEM THERE IS A SERIOUS PROBLEM THAT CAUSED ME TO NEARLY HIT THE CAR IN FRONT OF ME WHILE DRIVING WHEN THE WINDSHIELD INSTANTLY STARTED TO FREEZE UP. LUCKILY I KEPT SPRAYING WASHER FLUID TO CLEAR THE WINDOW IN TIME BEFORE I GOT INTO A MAJOR ACCIDENT. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 4, 2007VA

THE HVAC UNIT DOES NOT WORK PROPERLY IN THE SENSE THAT THE HEAT DOES NOT WORK IN THE WINTER AND THE A/C DOES NOT WORK IN THE SUMMER. THROUGH SOME RESEARCH ONLINE, THIS SEEMS TO BE A BIG PROBLEM AND NEEDS FIXING AT THE MANUFACTURERS EXPENSE. THE COST TO FIX THIS PROBLEM IS AROUND $1000 AND IS ONE THAT SHOULD NOT HAPPEN. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Dec 30, 2006AK

VENT CONTROLS DO NOT WORK. WHEN DEFROSTER IS ON AND CHANGE TO VENTS OR FLOOR VENTS DEFROSTER STAYS ON AND WILL NOT CHANGE FOR SEVERAL HOURS. WAS TOLD BY THE DEALER SHIP IT WAS THE BLEND DOOR. *NM

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 26, 2006NY

I RECEIVED NOTICE OF A RECALL ON MY JEEP CHEROKEE IN AUGUST OF 2006 FOR POSSIBLE OVER HEATING OF THE SEATS TO DATE I HAVE NOT BEEN ABLE TO HAVE THE CAR REPAIRED . I AM BEING TOLD THE PARTS ARE NOT AVAILABLE? *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 26, 200630,000 milesMI

TL* - THE CONTACTED STATED THAT THE STEERING FELT STIFF WHEN ATTEMPTING TO TURN TO THE RIGHT OR LEFT. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD HE NEEDED TO REPLACE THE STEERING GEAR BOX. THE ODOMETER READING WAS 30000 AT THE TIME OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT CONTINUED TO HAVE THE PROBLEM WITH THE STEERING STIFFNESS, AND HE TOOK THE VEHICLE BACK. T THE STEERING WHEEL VIBRATES DUE TO WARPED BRAKE ROTORS. HE HAD THEM REPAIRED, HOWEVER, HE CONTINUED TO HAVE PROBLEMS WITH THE ROTORS.*AK

Engine and Engine Cooling › Engine
Filed Dec 22, 200625,000 milesMN

SINCE PURCHASED IN 3/06, 2004 GC V8 WHILE IDLING, REPEATEDLY DIES, OR NEARLY DIES BUT RECOVERS ONLY TO CAUSE A LURCHING FORWARD IF IN GEAR. WILL DIE IN GEAR OR IN PARK AND I AM ABLE TO START IT AGAIN RIGHT AWAY. DEALER, AFTER THREE TRIES CANNOT FIND ANYTHING WRONG. MAY GO TWO WEEKS WITHOUT HAPPENING, MAY HAPPEN TWICE IN ONE DAY. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Dec 17, 200639,800 milesNV

HEATER FAILURE TO WORK AND ONLY BLOWS COLD AIR. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 17, 200640,050 milesNV

ENTIRE CLIMATE CONTROL SYSTEM DIED. INCLUDES HEAT AND DEFROST SYSTEM. WE HAD A HIGH OF 38 DEGREES THIS WEEKEND WITH SNOW AND ICE AND WAS UNABLE TO DEFROST MY WINDOWS WHILE DRIVING. *JB

Service Brakes, Hydraulic › Pedals and Linkages
Filed Dec 14, 200638,000 milesFL

DT*: THE CONTACT STATED THE MOTOR TO THE ADJUSTABLE PEDALS BECAME INOPERABLE CAUSING THE ACCELERATOR AND BRAKE PEDALS TO BE OUT OF ALIGNMENT. THE ACCELERATOR PEDAL MOVED DOWN AND THE BRAKE PEDAL MOVED UP. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE MOTOR NEEDED TO BE REPLACED.

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Dec 14, 2006MD

THE HEATER IN MY VEHICLE IS NO LONGER PROVIDING HEAT IN ORDER TO KEEP WINDSHIELD FROST FREE CAUSING POOR VISIBILITY. *JB

Power Train › Automatic TransmissionCrash
Filed Dec 13, 200635,000 milesTX

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THERE WAS A LOUD CLICKING SOUND COMING FROM THE TRANSMISSION. WHEN THE CONTACT PARKED AND EXITED THE VEHICLE, IT SPONTANEOUSLY SHIFTED INTO REVERSE, AND ACCELERATED BACKWARDS, STRIKING THE SIDE OF THE RESIDENCE WITH THE FRONT LEFT DOOR OF THE VEHICLE. IT WAS TAKEN TO A SERVICE DEALER, WHO WAS UNABLE TO DETERMINE THE PROBLEM. THE MANUFACTURER WAS ALSO NOTIFIED

Electrical System
Filed Dec 11, 200634,500 milesWA

THE BLEND DOORS ON THE HVAC SYSTEM DO NOT ALWAYS FUNCTION AND WILL BLOW COLD AIR IN THE WINTER AND HOT AIR IN THE SUMMER. THIS HAPPENS WHEN THE "AUTO" MODE IS ACTIVATED. 1999-2004 LONG HISTORY OF FAILURE AND AFRAID THAT IF I CONTINUE TO USE MINE WILL ALSO FAIL AND WILL EITHER HAVE TO REPAIR MYSELF WITH APPROX 8 HOURS OF LABOR AND OF COURSE THE PRICE OF THE REPAIR UNIT OR HAVE TO PAY EVEN HIGHER PRICE TO JEEP (CHRYSLER) TO HAVE A KNOWN DEFECT REPAIRED AT MY COST. *NM

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Dec 11, 2006MI

I AM A PARAPLEGIC THAT HAS NO FEELING FROM MY CHEST DOWN. I RECEIVED A 3RD DEGREE BURN ON MY LEFT BUTTOCKS FROM THE HEATED LEATHER SEATS IN MY 2004 JEEP GRAND CHEROKEE. I USED IT FOR A TOTAL OF ABOUT 1 1/2 HOUR TO 2 HOURS, WITH ABOUT AN HOUR BREAK IN THE MIDDLE. I NOTIFIED JEEP, THEY LOOKED AT AND SAID IT WASN'T THEIR FAULT. I HAVE A BURN AND SCAR TO PROVE IT. *JB

Electrical System
Filed Dec 10, 200614,000 milesMO

LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN YOU TURN ON YOUR VENTILATION. THERE CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. THERE STRANGE NUMBERS POPPING-UP ON YOUR CLIMATE CONTROL DISPLAY. COLD BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN THE HEAT IS TURNED ON. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Dec 10, 200642,000 milesPA

2004 JEEP GRAND CHEROKEE 'BLEND DOOR' BREAKS CAUSING NO HEAT TO GET TO THE WINDSHIELD FOR DEFROSTING. DEALERSHIPS STATE IT IS A $1200 - $1500 FIX AND IT IS VERY COMMON FOR THIS PROBLEM TO OCCUR ON MOST TRUCKS OF THIS MODEL YEAR. IN WINTER MONTHS YOU CANNOT DEFROST YOUR WINDSHIELD OR GET HEAT TO THE INTERIOR. THIS FIX IS A MECHANICAL FLAW, NOT AN OWNER ISSUE YET CHRYSLER MAKES YOU PAY TO REPAIR THEIR FAULTY ENGINEERING. *NM

Steering
Filed Dec 8, 200643,000 milesTX

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE STEERING WHEEL WAS LOOSE ALONG THE COLUMN AND NEEDED TO BE TIGHTENED. AFTER THE INITIAL TIGHTENING OF THE STEERING WHEEL, A LOUD, POPPING NOISE WAS HEARD WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE TILT WHEEL KNOB NEEDED TO BE REPLACED. AFTERWARDS, THE PROBLEM PERSISTED, AND THE DEALER DETERMINED THE STEERING WHEEL NEEDED TO BE TIGHTENED AGAIN, AND DUE TO THE LOOSENESS IT CAUSED THE FRONT DRIVER SIDE AIRBAG TO FAIL WHICH WOULD ALSO NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED. UPDATED 01/10/07. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 6, 2006CO

BLEND DOOR ON A 2004 JEEP GRAND CHEROKEE. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 6, 200619,000 milesCT

DT: THE CONTACT STATED NO PROBLEM OCCURRED WITH THE VEHICLE. THERE IS A NHTSA RECALL, #06V197000 ON THE VEHICLE REGARDING THE SEAT HEATER. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE. THE CONSUMER STATED THE VEHICLE HAS SINCE BEEN REPAIRED. UPDATED 01/19/07. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Dec 5, 20064 milesMD

AUTOMATIC CLIMATE CONTROL SYSTEM FAILURE LEADS TO LOSS OF WINDSHIELD DEFROSTER. SYSTEM FAILURE IS CAUSED BY FAILURE OF THE BLEND DOORS TO RESPOND TO USER INPUT. SYSTEM FAILURE RESULTS IN LOSS OF AIRFLOW THROUGH WINDSHIELD DEFROST/DEFOG VENTS. OPERATION OF VEHICLE DURING INCLEMENT WEATHER AND SYSTEM FAILURE WILL RESULT IN DECREASED VISIBILITY THROUGH FRONT WINDSHIELD WHICH COULD CONTRIBUTE TO COLLISION, LOSS OF VEHICLE CONTROL, ETC... NO MANUAL OVERRIDE OF AUTOMATIC SYSTEM IS POSSIBLE. REPAIR REQUIRES REMOVAL OF COMPLETE DASH TO REMOVE AND REPLACE BLEND DOOR ASSEMBLIES. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 4, 200657,200 milesPA

VEHICLE DEFROSTER/DEFOGGER BLOWS COLD AIR ONLY. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 28, 200639,000 miles00

I TOOK MY 2004 JEEP GRAND CHEROKEE TO THE DEALER AT JUST 39,000 KM. AFTER EXPERIENCING A GRABBING / PULSING SENSATION ON BRAKING. THE DEALER INDICATED THAT ALL FOUR ROTORS WERE WARPED??? SEEMS A LITTLE EARLY. I AM FOLLOWING UP WITH DAIMLER. *JB

Visibility › Power Window Devices and Controls
Filed Nov 26, 2006TX

THE FIRST TIME THE DRIVER SIDE WINDOW FELL INTO MY DOOR AND IT COST $200 TO FIX IT, THE SECOND TIME THE PASSENGER SIDE WINDOW FELL INTO THE DOOR I CONTACTED JEEP AND THEY PAID HALF BUT BECAUSE OF LABOR COST I STILL PAID $200, THE THIRD TIME WAS THE BACK DRIVER SIDE WINDOW AND NOW JEEP REFUSES TO PAY. *JB

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Nov 14, 200637,300 milesGA

DT*: THE CONTACT STATED A NOXIOUS ODOR OF ROTTEN EGG OR SULFUR WAS NOTICED IN THE PASSENGER COMPARTMENT WHILE THE VEHICLE WAS RUNNING. THE SMELL WAS MORE NOTICEABLE AT DRIVING SPEEDS OF 55 MPH. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, BUT DIAGNOSTICS WERE UNABLE TO IDENTIFY THE CAUSE, ALTHOUGH THE ODOR WAS NOTICED BY THE SERVICE MECHANICS. THE CATALYTIC CONVERTER WAS SUGGESTED AS A POSSIBLE CAUSE BUT NOT CONFIRMED. THE MANUFACTURER WAS NOTIFIED. UPDATED 2/12/2007 - *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 14, 200634,000 milesOK

DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS, THERE WAS AN INCREASED STOPPING DISTANCE, AND THE VEHICLE JERKED FROM SIDE TO SIDE WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED. AFTERWARDS, THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT ALERTED.

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 13, 2006TX

ALLAN SAMUALS JEEP DEALERSHIP IN WEBSTER TX WILL NOT PERFORM RE-MEDIATION ON SAFETY RECALL F17 (HEATED SEAT ELEMENTS - JEEP CHEROKEE) WITHIN A REASONABLE TIME OR FOR NO CHARGE. THEY REQUIRE THE CAR TO BE LEFT FOR AT LEAST ONE DAY PROVIDE NO ALTERNATIVE TRANSPORTATION UNLESS IT IS AT MY COST. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 7, 2006PA

JEEP DEALER MACCAUSLAND -WILLIAMS 311 LANCASTER AVE DEVON, PA SERVICE PERSONNEL INDICATED PART CBMKF170 HEATED SEAT RECALL NOT AVAILABLE AS ONLY 1 REPAIR KIT CAN BE ORDERED IN 7 DAYS. JEEP - DAIMLER CHRYSLER CORP IS RATIONING RECALL REPAIR PARTS WHEN A DANGEROUS CONDITION EXISTS IN THEIR VEHICLES. IN ADDITION, I MADE THE APPOINTMENT FOR THIS SPECIFIC RECALL ISSUE OVER 3 WEEKS IN ADVANCE AND THE DEALER MADE NO ATTEMPT TO CONTACT ME TO LET ME KNOW THE PART WAS NOT AVAILABLE. *NM

Air BagsCrash1 injured
Filed Nov 7, 200681,000 milesCA

DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON NORMAL ROAD CONDITIONS, THE AIRBAGS DID NOT DEPLOY IN A CRASH. THE VEHICLE WAS IMPACTED ON THE FRONT END BY ANOTHER VEHICLE, AND ENDED ABRUPTLY ON A MEDIAN STRIP. ALL THE OCCUPANTS WERE WEARING THEIR SEATBELTS AND THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO THE CRASH. THE DRIVER SUSTAINED MINOR INJURIES. PICTURES AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR A DIAGNOSIS.

Power Train › Automatic TransmissionCrash1 injured
Filed Nov 2, 200612,500 milesMN

I WAS IN A CAR WASH. WHEN I WAS TO MOVE TO THE DRYING POSITION I COULD NOT GET THE JEEP OUT OF PARK. I TURNED THE ENGINE OFF AND WIGGLED THE SHIFT LEVEL. I THEN STARTED THE ENGINE AND TRIED TO MOVE OUT OF PARK, BUT THE ENGINE ROARED AND TOOK OFF LIKE A ROCKET. I COULD NOT STOP THE CAR OR TURN ENGINE OFF. I CRASHED INTO A BLOCK WALL OF A STORE. THE CAR WAS TOTALED. IT WAS LIKE BEING ON A ROCKET WITH NO CONTROL. ACCORDING TO POLICE REPORT I TRAVELED ABOUT 60 YARDS. HAVE NO IDEA OF SPEED ATTAINED. THE CAR WAS ACCELERATING ALL THE WAY. I REPORTED THE INCIDENT TO DAIMLER-CHRYSLER ON 10/27/06. THEY SAID THEY WOULD INSPECT JEEP, BUT HAVE NOT HEARD BACK FROM THE YET. *NM

Electrical SystemFire2 injured
Filed Oct 20, 200624,000 milesIN

DT*: THE CONTACT STATED WHILE PARKED AND RUNNING WITH THE SEAT BELT UNBUCKLED, THE HEATER WAS TURNED ON FOR THE PASSENGER SEAT AND WITHIN 10 TO 15 SECONDS, THE SEAT CAUGHT ON FIRE. THE HEATER WAS TURNED OFF, AND BOTH OCCUPANTS SUSTAINED MINOR INJURIES. THE SERVICE DEALER WAS CONTACTED, BUT COULD NOT IDENTIFY THE PROBLEM.

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Oct 17, 200622,622 milesNY

DT*: THE CONTACT STATED THE JACK HOOK THAT SUPPORTED THE FRAME OF THE VEHICLE FRACTURED WHEN THE WEIGHT WAS LIFTED TO REMOVE THE RIGHT REAR TIRE. A SECOND JACK FROM ANOTHER VEHICLE OF THE SAME DESCRIPTION AND MANUFACTURER WAS USED AND FRACTURED IN THE SAME MANNER. THE SERVICE DEALER WAS NOTIFIED AND WAS WILLING TO REPLACE ONE OF THE JACKS. THE MANUFACTURER WAS NOT CONTACTED.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 16, 200615,000 milesMI

WHEN BRAKING AT ANY SPEED GREATER THAN 20 MPH THE VEHICLE SHAKES VIOLENTLY. DAIMLER CHRYSLER STATED THE VEHICLE HAD TOO MANY MILES ON IT (15,000) AND WOULD NOT DO ANYTHING FOR ME. AFTER GETTING THE BRAKES FIXED I WAS TOLD THAT THIS IS A COMMON PROBLEM FOR THE JEEPS AND THAT THE ROTORS WERE BAD. *NM

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Oct 11, 200639,000 milesNH

JEEP GRAND CHEROKEE FIRE. I HAD A FIRE IN MY UP 2004 JEEP . AT THE TIME MY INSURANCE CO FIRE EXPERT COULD NOT FIND THE CAUSE ,ONLY THAT IT STARTED IN THE CAB ON THE DRIVER'S SIDE. THE VEHICLE WAS BURNT TOO BADLY TOO DETERMINE THE EXACT CAUSE. WE CALLED CHRYSLER AND ASKED FOR THEM TOO INVESTIGATE. THEY SENT THEIR FIRE EXPERT OUT. THEY WOULD NEVER GIVE US THE FINDINGS THEY KEPT REFERRING US TOO OUR INSURANCE CO. NOW THERE IS A RECALL ON THIS VEHICLE FOR FIRE CAUSE BY THE HEATED SEATS. WE ARE TRYING TOO GET CHRYSLER TOO LOOK AT OUR CASE AGAIN BUT WITH NO LUCK. *NM

Seats › Front Assembly › Seat Heater/Cooler
Filed Oct 9, 2006MD

I RECEIVED A RECALL FOR MY JEEP FOR THE HEATING ELEMENTS IN THE SEATS THAT MAY OVERHEAT AND CAUSE A FIRE. MY DEALER TELLS ME THAT IT WILL TAKE OVER A MONTH FOR THEM TO GET THE PARTS IN FOR THE RECALL. I BELIEVE THIS IS TOO LONG AND I REALLY QUESTION JEEP'S (DAIMLER/CHRYSLER) PRIORITIES SINCE THEY CONTINUE TO SEND OUT NEW VEHICLES WITH THE SAFE ELEMENTS IN THEM WHILE ALLOWING THEIR PREVIOUS CUSTOMERS TO DRIVE AROUND IN UNSAFE VEHICLES WHILE WAITING FOR NEW HEATING ELEMENTS TO SHIP. *JB

Service Brakes, Hydraulic
Filed Oct 4, 200624,990 milesNY

2004 GRAND CHEROKEE BEGAN PULSATING AND VIBRATING MAKE IT HARD TO KEEP STEERING WHEEL STEADY. *TS THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE ROTORS WERE RESURFACED. THIS ALLEVIATED THE VIBRATION TEMPORARILY. NEXT THE FRONT AND REAR BRAKES HAD TO BE REPLACED AND THE FRONT AND REAR ROTORS HAD TO BE RESURFACED. AFTER THE REPAIRS WERE MADE THE CONSUMER WAS TOLD ABOUT A BRAKE RECALL FRO THE 2004 JEEP. THE CONCERN WAS THEN TOLD THE SEND COPIES OF INVOICES ALONG WITH CANCELLED CHECK TO THE MANUFACTURER FOR REIMBURSEMENT. THE MANUFACTURER ONLY PROVIDED THE CONSUMER WITH A PARTIAL REIMBURSEMENT. *NM

Steering
Filed Sep 28, 20061,646 milesFL

HAVE A WHISTLING NOISE IN STEERING AND DEALER HAVE TRIED 6 TIMES TO FIX INCLUDING REPLACING STEERING BOX. NOW VEHICLE MAKES WHISTLING NOISE AND A KNOCKING NOISE IN THE STEERING AREA. 3 OF 6 DEALERS SAY THAT IT CANT BE REPAIRED AND THAT IT IS NOT NORMAL BUT CANT GET CHRYSLER TO RESPOND. THIS IS A LEASE VEHICLE AND I WANT OUT OF VEHICLE BUT HAVE TO HAVE TRANSPORTATION DUE TO MY JOB. I AM AFRAID SOMETHING WILL HAPPEN TO THE STEERING ONE DAY WHILE TRAVELING. THE VEHICLE HAS BEEN INTO THE DEALER(S) 25 TIMES AND OUT OF SERVICE AT LEAST 45+ DAYS. THEY HAVE REPLACED POWER STEERING PUMP 2XS, L WINDSHIELD, SEALED ANOTHER WINDSHIELD, DRAINED POWER STEERING LINES TWICE AND REPLACED STEERING BOX. I LEASED VEHICLE IN 9/04, WITH FIRST REPAIR ATTEMPT IN 10/04 AND HAVE OVER 25 TIMES IN SHOP SINCE LAST 2 YEARS. HELP ME GET OUT OF THIS LEASE VEHICLE? *JB

Engine and Engine Cooling › Exhaust System › Emission Control › Crankcase (pcv)
Filed Sep 21, 200645,143 milesIL

DT*: THE CONTACT STATED WHILE DRIVING 50 MPH ON A CITY STREET, THE ENGINE STALLED AND THERE WAS A LOSS OF ALL VEHICLE POWER WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO SIDE OF THE ROAD. THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHO DETERMINED THE CRANK CASE SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED.

Visibility › Power Window Devices and Controls
Filed Sep 21, 200680,320 milesGA

WHILE DRIVING, MY REAR RIGHT PASSENGER SIDE WINDOW ASSEMBLY FAILED ALLOWING WINDOW TO SLIDE ALL OF THE WAY DOWN. THE SUDDEN NOISE STARTLED ME AND NEARLY CAUSED ME TO CRASH. THIS IS THE SECOND TIME THAT THIS HAS OCCURRED BUT THE 1ST TIME IT HAPPENED TO THE FRONT PASSENGER SIDE WINDOW. THE DEALER SHIP HAS CHARGED ME OVER $500 EACH TIME THEY REPLACE THE PART. I REPORTED THIS TO DAIMLER-CHRYSLER AND THEY TOLD ME THE WERE "DOCUMENTING MY CONCERN". I AM SCARED TO DRIVE THIS VEHICLE. PLEASE WARN OTHERS. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 15, 200616,047 milesNY

DT*: THE CONTACT STATED WHILE HAVING OTHER REPAIRS ON THE VEHICLE, THE DEALERSHIP DETERMINED THE REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE REPAIRS WERE NOT MADE AND THERE WAS A VIBRATION IN THE BRAKES.

Service Brakes, Hydraulic
Filed Sep 13, 2006MD

2004 JEEP GRAND CHEROKEE FRONT AND REAR BRAKES WERE PULSATING WHILE BRAKE PEDAL WAS DEPRESSED. MECHANIC DETERMINED THE FRONT AND REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. *KB *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 8, 200629,314 milesCA

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON MOUNTAIN ROADS UNDER NORMAL ROAD CONDITIONS, THE VEHICLE PULLED TO EITHER SIDE WHEN TURNS OR BRAKING WERE MADE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE FRONT WHEEL ROTORS HAD TO BE REPLACED DUE NORMAL WEAR AND TEAR, HOWEVER THE VEHICLE HAD ONLY 29000 MILES. THE FRONT WHEEL ROTORS WERE REPLACED BUT THE PROBLEM PERSISTED AND THE DEALERSHIP DETERMINED AGAIN THE FRONT ROTORS HAD TO BE REPLACED WHEN THEY HAD BEEN IN USE FOR ONLY 11000 MILES. THE DEALERSHIP INSISTED THAT IT WAS CONSIDERED NORMAL WEAR AND TEAR. THE MANUFACTURER WAS CONTACTED WHO AGREED TO REIMBURSED THE SECOND ROTORS REPLACEMENT BUT REFUSED TO RECOGNIZE RESPONSIBILITIES FOR THE FIRST REPLACEMENT. THE CONTACT WAS VERY CONCERNED ABOUT THE DEFECTIVE BRAKES BECAUSE THE VEHICLE HAD TO BE DRIVEN ON MOUNTAIN ROADS ON A REGULAR BASIS. UPDATED 10/04/06. *JB

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →