Page 20 of 26 · complaints 951–1,000 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Engine and Engine Cooling › Engine
Filed May 21, 200733,010 milesSC

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN AT 45 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE DEPRESSED. THE CONTACT WAS FINALLY ABLE TO DECELERATE AND TURNED THE VEHICLE OFF. THE FAILURE WAS DUE TO THE THROTTLE CABLE BECOMING STUCK. THE VEHICLE OPERATED NORMALLY ONCE THE THROTTLE CABLE WAS RELEASED. THE VEHICLE WAS DRIVEN TO A REPAIR SHOP WHERE IT IS CURRENTLY BEING DIAGNOSED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 33,010.

Engine and Engine Cooling › Cooling System
Filed May 21, 200737,500 milesMD

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE IS EXPERIENCING FAILURE WITH HER VEHICLE'S POWER WINDOWS. SHE STATED THAT HER POWER WINDOWS FAIL TO ROLL UP. SHE HAS NOT CONTACTED THE MANUFACTURER OR THE DEALER. THE HEAT SHUT OFF WHILE THE HEAT BUTTON WAS STILL ACTIVATED. AS A RESULT, THE AIR CONDITIONER IS NOT WORKING EITHER. THE DEALER STATED THAT THE CAUSE OF FAILURE WAS THE HEATING SYSTEM AND WOULD COST $2,000 TO BE REPAIRED. THE DEALER ALSO RECOMMENDED THAT SHE NOTIFY NHTSA TO DETERMINE IF THERE WERE ANY RECALLS ON HER VEHICLE. THERE WERE NONE THAT APPLIED TO HER VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 38,830 AND FAILURE MILEAGE WAS 37,500.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 16, 2007NJ

I HAVE HAD MULTIPLE ROTORS REPLACED ON THE JEEP DUE TO WARPING. THIS HAS BEEN GOING ON SINCE I HAVE BOUGHT THE CAR.*AK

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed May 15, 200740,500 milesNY

2004 JEEP GRAND CHEROKEE OVERLAND: HEAT AND A/C BLOWER ARE IN OPERATIVE. MID CASE AND BLEND DOOR ARE DEFECTIVE. *AK

Seats › Front Assembly › Power Adjust
Filed May 10, 200765,000 milesNY

2004 JEEP GRAND CHEROKEE LAREDO 4WD 65,000 MILES DRIVERS POWER SEAT BRACKET WHILE STOPPING AT LIGHT - METAL SEAT BRACKET BROKE TILTING ME SIDEWAYS. JEEP DEALER QUOTED $1000 REPAIR - JEEP WILL NOT OFFER ANY WARRANTY. I SEE MANY OTHER CASES OF THIS ON THE INTERNET. THIS WAS A SERIOUS SAFETY CONCERN. I CAN SEND PHOTOS OF THE DEFECTIVE PART AND/OR SHOW YOU THE ISSUE. AK

Visibility › Power Window Devices and Controls
Filed May 9, 200742,000 milesAL

THE 2004 JEEP CHEROKEE WITH 42,000 MILES ON IT HAD WINDOW REGULATORS ON BOTH FRONT DOORS MALFUNCTIONED ON SEPARATE OCCASIONS. ONE REGULATOR WAS COVERED UNDER WARRANTY AND REPLACED BY THE DEALERSHIP. I PAID ANOTHER PARTY TO REPLACE THE OTHER REGULATOR. THIS COULD HAVE RESULTED IN AN UNSAFE SITUATION DUE TO NO CONTROL OVER THE WINDOW UNITS. ON ONE EVENT IT WAS RAINING ,AND ON THE OTHER EVENT, THE CAR WAS PARKED IN A PUBLIC PARKING LOT.*AK

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Apr 28, 200755,000 milesMA

VISIBILITY:DEFROSTER/DEFOGER HEATING SYSTEM. MY WIFE AND I PURCHASED OUR 2004 JEEP GRAND CHEROKEE IN AUGUST OF 06 WITH 38,000 MILES ON THE ODOMETER. WHILE SHE HAD IT IN FOR A ROUTINE OIL CHANGE SHE TOLD THE TECH ABOUT NOISES IN THE DASH AND HE RESPONDED WITH IT SUPPOSED TO SOUND LIKE THAT. NOW 12,000 MILES LATER THE JEEP HAS NO HEAT AT ALL AND WE NEED TO PAY $1,000 TO FIX SOMETHING THAT IS NOT COVERED UNDER THE EXTENDED WARRANTY. WE PURCHASED THIS VEHICLE WITH THE INTENSION ON KEEPING IT FOR MORE THAN 100,000 MILES. IF WE KEEP THE JEEP THIS LONG IT LOOKS LIKE WE'LL HAVE TO HAVE THIS FIXED AGAIN IF IT BREAKS EVERY 50,000 MILES. I DIDN'T SEE HEAT AS AN OPTION ON THE WINDOW STICKER. *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Apr 27, 20074,235 milesMD

BLEND DOORS INOPERABLE. RESISTOR ALLOWS TOO MUCH TORQUE FOR THE PLASTIC BLEND DOOR TO HANDLE. (AS FOR THE PROPERTY DAMAGE YES OR NO QUESTION I CHECKED YES BECAUSE MY JEEP IS MY PROPERTY AND IT IS DAMAGED!) ALSO I CAN'T REMEMBER EXACTLY WHAT DATE I PURCHASED THIS GRAND CHEROKEE? BUT, IT WAS DEFINITELY MARCH 2005. *JB

Visibility › Power Window Devices and Controls
Filed Apr 26, 200755,000 milesMD

REAR PASSENGER (ELECTRIC) WINDOW FELL DOWN AND WOULD NOT GO BACK UP. I PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE (70K) WITH A $100 DOLLAR DEDUCTIBLE. I TOOK THE VEHICLE IN TO HAVE THE PROBLEM FIXED AND WAS CHARGED A $98 FEE TO LOOK AT THE PROBLEM. I WAS CALLED THE NEXT DAY AND INFORMED THAT I WOULD HAVE TO PAY ANOTHER $98 TO FURTHER DIAGNOSE THE PROBLEM. WHEN I TOLD THE DEALERSHIP I WOULD NOT PAY ANYMORE MONEY BECAUSE OF MY WARRANTY, THEY DISCONNECTED THE SWITCH AND ROLLED THE WINDOW UP INSTEAD. THIS PROBLEM REMAINS UNRESOLVED. *TR

Power Train › Manual Transmission
Filed Apr 22, 2007NJ

2004 JEEP GRAND CHEROKEE , PURCHASED ON 02/19/2005 USED VEHICLE WITH A 24,000 MILES OR LESS WARRANTY. PURCHASE PRICE WAS $20,342.00, MILEAGE ON VEHICLE WAS: 17268 AT TIME OF PURCHASE. PROBLEM: ON 4/18/2007 I HAD TO REPLACE THE TRANSMISSION ON THIS VEHICLE WHICH COST ME $3,018.99. CAN I BE REIMBURSED FOR THIS MISHAP? AS A CONSUMER I DO NOT BELIEVE A VEHICLE THAT IS 2 1/2 YEARS OLD SHOULD HAVE TRANSMISSION PROBLEMS SUCH AS THE ONE I INCURRED WITH THIS VEHICLE. MY PRESENT MILEAGE IS: 57959 THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER *TR

Engine and Engine Cooling
Filed Apr 19, 200770,000 milesMI

HEAD GASKET FAILURE WITHIN WARRANTY PERIOD - DAIMLER CHRYSLER CORP REFUSED TO HONOR WARRANTY. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 18, 200744,000 milesMA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATES WHILE DRIVING AND WORSENED AT SPEEDS BETWEEN 55-60 MPH. THE FRONT ROTORS WERE REPLACED AT 44,000 MILES ON 05/2006. THE VEHICLE BEGAN VIBRATING AGAIN AND THE REAR ROTORS AT 47,000 MILES SHORTLY AFTER THE FRONT ROTORS. THE FRONT ROTORS WERE REPLACED AGAIN ON 04/2007 AT 59,000 MILES. THE CONTACT STATED THAT 4,000 MILES AFTER THE WARRANTY EXPIRED, THE TRANSMISSION FAILED AND HAD TO BE REPLACED. THE CURRENT MILEAGE WAS 63,700.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Apr 11, 2007KS

I PURCHASED A JEEP GRAND CHEROKEE FROM CAR MAX ON 3-17-07, AND WITHIN A 3 WEEK PERIOD THE JEEP ACCELERATED WHEN BRAKING 6 TO 7 TIMES. RUNNING THROUGH STOP LIGHTS AND SIGNS. I WAS ALMOST HIT. WHAT IS THE PROBLEM WITH THE JEEP.*AK

Visibility › Defroster/Defogger/Hvac System
Filed Apr 10, 200744,000 milesCA

BLEND DOOR FAILURE WHICH COMPRISED HEAT/DEFROST TO PASSENGER SIDE OF VEHICLE. *AK

Wheels › Rim
Filed Apr 9, 200724,303 milesNY

TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2004 JEEP GRAND CHEROKEE (24303 FAILURE MILEAGE) THE FRONT TIRES KEEP LOOSING AIR. THE VEHICLE HAD BEEN TAKEN TO A DEALER WHO STATED THAT TIRES WERE FINE, BUT THE RIMS WERE CORRODED. THE TWO FRONT TIRES WERE REPLACED. THE CONTACT STATED THAT THE SAME DEFLATING HAPPENED TO THE REAR TIRES. THE CURRENT MILEAGE WAS 36,000. AIR WAS LEAKING AROUND THE BEAD. UPDATED 06/06/07. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Apr 6, 200726,666 milesWA

04 GRAND CHEROKEE, FUNNY NOISES AFTER CAR SHUTS OFF COMING FROM DASH FOR AS LONG AS I CAN REMEMBER. THE JUST LAST WEEK THE RIGHT SIDE VENTS STARTED BLOWING ONLY COLD AIR. I JUST FOUND OUT IT IS A $1500/2 DAY REPAIR AND THAT IT HAPPENS "A LOT" - SO TO ME IF THIS IS A FAILURE THEY KNOW ABOUT FOR SEVERAL YEARS THEN I SHOULD NOT HAVE TO FIX THIS MYSELF. IT IS OBVIOUSLY A LEMON PART AND IT SHOULD BE RECALLED. *AK

Vehicle Speed Control
Filed Apr 5, 200734,965 milesTX

I WAS DRIVING HOME FROM A RESTAURANT LESS THAN A MILE AWAY FROM MY APARTMENT AND TOOK A LEFT TURN ONTO THE ROAD WHERE MY APARTMENT COMPLEX WAS LOCATED , AND THE CAR STARTED UP FINE AND WAS OKAY UNTIL ABOUT 3/4 OF THE WAY HOME. THE 2004 GRAND CHEROKEE OVERLAND AFTER MAKING THE LEFT TURN ACCELERATED UNCONTROLLABLY TO ABOUT 60-70 MPH ON A NOT-SO-STRAIGHT ROAD. THE BRAKES WERE APPLIED, WHICH DID NOTHING, THE EMERGENCY BRAKE WAS APPLIED FOR NO RESPONSE, FINALLY BEFORE RUNNING INTO ONCOMING TRAFFIC I PULLED THE KEYS OUT OF THE IGNITION AND PUSHED THE IGNITION INTO NEUTRAL AND THEN PARK. THE CAR SKIDDED TO A HALT RIGHT BEFORE I DEAD ENDED INTO ONCOMING 5 O'CLOCK TRAFFIC. THE CAR WAS OFF, SO I RESTARTED IT AND IT, BEING IN PARK TOOK OFF FORWARD AT MAXIMUM RPMS. 8 OR 9 THOUSAND RPMS IN PARK, AND MOVING! TALK ABOUT SCARY. IT DID THIS APPROXIMATELY 7 TIMES WHILE STARTING WHERE IT SKIDDED TO A STOP AFTER THE FIRST RAMPAGE. I WAITED UNTIL A GREEN LIGHT, TURNED THE KEY, IT TOOK OFF IN PARK, AND ALLOWED ME WHILE DRIVING TO MOVE THE SHIFTER TO DRIVE, HAULED AROUND THE TURN AT FULL SPEED INTO THE ADJACENT PARKING LOT WHERE IT FINALLY STARTED BEING NORMAL. THANKFULLY THAT PARKING LOT IS ADJACENT TO MY APT COMPLEX SO I DROVE BACK WITHOUT REALLY ANY TROUBLE ASIDE FROM A FEW OVER REVVED. LEFT THE CAR IN THE GARAGE, AND HAVE TURNED IT ON TWICE WITH NO ISSUE. ITS BEING TOWED IN THE MORNING FOR THE SECOND TIME THAT THIS TYPE OF PROBLEM HAS HAPPENED. I WILL NOW BE SELLING THIS CAR. *AK

Vehicle Speed ControlCrash1 injured
Filed Apr 3, 200727,000 milesMA

ON 2 SEPARATE OCCASIONS, MY JEEP LURCHED FORWARD WHILE PARKING. THE 1ST TIME I HAD TO PUT 2 FEET ON THE BRAKE PEDAL TO STOP IT, & THE JEEP WAS STILL TRYING TO DRAG ITSELF FORWARD. IT HAPPENED AGAIN 2 MONTHS LATER. ON MARCH 28, 2007, I HAD A MAJOR INCIDENT THAT HAS LEFT ME TERRIFIED OF EVER DRIVING THIS VEHICLE AGAIN. I PULLED OVER TO TRANSFER SOME THINGS TO ANOTHER VEHICLE. I PUT MY JEEP IN PARK & LEFT IT RUNNING. I GOT OUT OF THE JEEP (MY DRIVER'S DOOR WAS OPEN) & AS I GOT TO THE REAR OF THE VEHICLE, IT STARTED TO SLOWLY ROLL BACKWARDS. I RAN BACK & TRIED REACH THE BRAKE, BUT MY FOOT SLIPPED OFF & I HIT THE GAS PEDAL. THE JEEP LET OUT A ROAR - IT WAS REVVING UNCONTROLABLY (NORMAL IN A VEHICLE THAT IS IN PARK) - THEN I FELT A BANG & THE JEEP TOOK OFF, IN REVERSE, LIKE A SHOT. MY RIGHT FOOT GOT CAUGHT UNDER THE BRAKE PEDAL AS I SCRAMBLED FRANTICALLY TO GET INTO THE VEHICLE. MY SHOE CAME OFF, I WAS THROWN TO THE GROUND BY MY OPEN DRIVER'S DOOR & RUN OVER BY MY OWN JEEP. THE TRUCK CONTINUED IN REVERSE & SLAMMED INTOANOTHER VEHICLE. I WAS TAKEN BY AMBULANCE TO HOSPITAL FOR X-RAYS, A CT SCAN, AND A TETANUS SHOT. I HAVE A BROKEN TAILBONE, STAPLES CLOSING A GASH IN MY HEAD, ABRASIONS ON MY FEET AND HANDS, WRENCHED BACK & NECK & SEVERE DIZZYNESS. I KNOW I PUT THE CAR IN PARK. I HEARD THE DOOR LOCKS RELEASE. WHEN I HIT THE GAS, THE ENGINE REVVED FOR SEVERAL SECONDS BEFORE BANGING INTO REVERSE & TAKING OFF. IF THE CAR HAD ACTUALLY BEEN IN REVERSE, IT WOULD HAVE ROLLED AS SOON AS I GOT

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Apr 3, 200722,000 milesKY

WHEN TURN HEAT ON COLD AIR WILL COME OUT. YOU WILL HAVE TO TURN THE HEAD ON AND OFF SO YOU CAN GET HEAT TO WORK. YOU SHOULD NOT HAVE TO DO THIS TO A 30.000 $ CAR!!!! THIS NEED TO BE FIXED....THIS HAS HAPPENED A LOTS!!!! *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Mar 31, 200754,000 milesIA

I HAVE CLOD AIR BLASTING FROM THE PASSENGER SIDE, EVEN WHEN THE HEAT IS ON, AND NOISES COMING FROM THE UNDER SIDE OF THE DASH. THE DEALER TOLD ME IT WAS THE BLEND OR DOOR AS SOON AS A I CALLED AND THEY EVEN KNEW WHAT IT WOULD COST TO FIX IT. I ASKED IF THIS WAS COMMON SINCE HE SEEMED TO KNOW IMMEDIATELY THEY TOLD ME KNOW, BUT WHEN I WENT TO THE DEALER TO GET FIXED I OVERHEARD A CONVERSATION OF ANOTHER JEEP OWNER WITH THE SAME PROBLEM, I PAID OVER $1200 TO GET THIS FIXED. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 19, 2007CA

JEEP GRAND CHEROKEE CUSTOMER CALLED THE DEALERSHIP TWICE AND WAS TOLD THAT THEY DIDN'T HAVE THE PARTS AND DIDN'T KNOW WHEN THEY WOULD HAVE THEM IN AFTER SECOND NOTICE OF RECALL CUSTOMER IS ON THE WAITING LIST**CC *JB

Steering › Gear Box (other Than Rack and Pinion)
Filed Mar 16, 200735,980 milesMI

TL* - THE CONTACT CALLED REGARDING THE 2004 CHRYSLER JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO PARK, BUT THE VEHICLE LOST POWER STEERING. THE VEHICLE EVENTUALLY REGAINED THE POWER STEERING. THE DEALER/MANUFACTURER ADVISED THE CONTACT THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED RECALL 03V079000 WAS FOR THE SAME FAILURE. HOWEVER, THE MANUFACTURER STATED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATE 05/04/07*TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 15, 2007CT

I HAVE MADE MANY INQUIRIES INTO HAVING MY HEATED SEATS ON MY 2004 JEEP GRAND CHEROKEE SINCE SEPT 06 AS PER RECALL. I HAVE MADE TWO APPOINTMENTS AND HALF A DOZEN CALLS TO THE DEALERSHIP SCAP CHRYSLER JEEP, ONLY TO BE TOLD IT WILL BE A COUPLE OF WEEKS, OR YOU ARE ON THE LIST. THE REPAIR IS NOT DONE. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 15, 200729,500 milesWI

TL* - THE CONTACT STATED THAT THE 2004 JEEP GRAND CHEROKEE'S FRONT ROTORS WERE WARP DUE TO POOR CALIPER DESIGN. HE NEEDED TO UPGRADE THE OE-UM ON THE BRAKE CALIPER AND DISC. WHILE DRIVING AT 60 MPH WITH DRY WEATHER HE APPLIED THE BRAKES, BUT THE BRAKE THE PEDAL PULSATED ABNORMALLY. HE TOOK THE VEHICLE TO DEALERSHIP FOR REPAIRS, BUT THE PARTS WERE DIFFICULT TO FIND. HE RETURNED FOR REPAIRS TWICE, BUT THEY DID NOT DO ANY THING TO VEHICLE BECAUSE IT WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 29500, AND THE CURRENT MILEAGE WAS 30300.*AK

Visibility › Defroster/Defogger/Hvac System
Filed Mar 14, 200720,000 milesIN

DEFECTIVE CLIMATE CONTROL BLEND DOORS CAUSING POOR/NO DEFROST LEADING TO POOR VISIBILITY, WHICH COULD RESULT IN CRASH. *JB

Vehicle Speed ControlCrash1 injured
Filed Mar 13, 200764,000 milesNJ

CAR WAS PARKED IN GARAGE. I PUT MY FOOT ON THE BRAKE, PUT THE CAR INTO REVERSE AND THE CAR LITERALLY SHOT OUT OF THE GARAGE STRAIGHT INTO A TREE. MY DRIVEWAY IS CURVED - FORTUNATELY THE TREE STOPPED THE CAR OR I WOULD HAVE BEEN IN THE STREET. IMPACT TOTALED THE CAR, BROKE THE GAS TANK WHICH MAY CAUSE ENVIRONMENTAL ISSUES ON MY PROPERTY. IT PROBABLY TOOK LESS THAN 2 SECONDS TO TRAVEL OUT OF THE GARAGE AND THEN 54 FEET UP THE DRIVEWAY INTO THE TREE. I FELT AS IF IT WERE AIRBORNE. *JB

Visibility › Power Window Devices and Controls
Filed Mar 9, 200749,871 milesGA

IN JUNE OF 2006, MY FRONT PASSENGER WINDOW FELL DOWN. I TOOK IT TO THE DEALERSHIP TO BE REPLACED AND WAS TOLD IT WAS THE REGULATOR. I HAD TO PAY $200 OUT OF POCKET. THE SAME EXACT THING HAPPENED TO MY LEFT PASSENGER WINDOW IN MARCH OF 2007. THIS TIME IT COST ME OVER $400. DAIMLER CHRYSLER HAS NOT BEEN COOPERATIVE. OBVIOUSLY THIS IS A JEEP DEFECT AS THE SAME THING HAS HAPPENED TO BOTH WINDOWS, BOTH OF WHICH I RARELY USE. *JB

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Mar 5, 200728,000 milesMD

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH THE HEATED SEAT WAS EXTREMELY WARM. THE CONTACT STATED THAT SHE FELT A PINCH ON HER LOWER BACK NOTICED A HOLE, AND A RED GLOWING ILLUMINATING LIGHT FROM THE SEAT. THE CONTACT TURNED THE HEATED SEAT SWITCH OFF AND ATTEMPTED TO PUSH ON THE SEAT TO REMOVE THE RED GLOW. THE DEALER ADVISED THE CONTACT TO TURN THE TEMPERATURE DOWN. THE DEALER INSPECTED THE SEAT AND ADVISED THE CONTACT THAT THERE WAS A RECALL 06V197000 FOR THE HEATED SEAT. THE VEHICLE WAS REPAIRED, AND THERE HAVE BEEN NO FAILURES SINCE THE REPAIR. THE CURRENT MILEAGE WAS 28,000. *AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 3, 2007NJ

I RECEIVED THE INITIAL RECALL NOTICE FROM DAIMLER CHRYSLER IN AUGUST 2006 CONCERNING THE OVERHEATING OF THE SEAT ELEMENTS IN MY 2004 JEEP GRAND CHEROKEE. I CONTACTED THE DEALERSHIP AND THEY WERE WAITING ON PARTS. THEY WERE GOING TO CALL ME WHEN MY RECALL PARTS ARRIVED. I HAVE NOT HEARD ANYTHING SINCE. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 2, 200738,500 milesMD

TL*- THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST 2006 FOR THE SEAT HEATER. SINCE THEN CONTACT MADE 3 APPOINTMENTS AND THEY ALL HAVE BEEN CANCELED BECAUSE THE DEALERSHIP COULDNOT GET THE PARTS THAT WERENEEDED TO PERFORM THE RECALL WORK ON THE 2004 JEEP GRAND CHEROKEE. THE CURRENT MILEAGE WAS 38500, AND THERE HAD BEEN NO FAILURES TO DATE.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Mar 2, 200726,000 milesNY

TL*- THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE AND STATED THAT THE DEALER HAD NOT PERFORMED THE RECALL REPAIRS FOR THE VEHICLE HEAT SEAT ELEMENT. THE CONTACT HAD BEEN DEALING WITH THE DEALER FOR OVER A YEAR IN A HALF, AND THEY HAD TOLD HER THAT THERE WERE NO ANY PARTS AVAILABLE. THE CONTACT DID NOT KNOW WHAT STEPS TO TAKE . THE FAILURE MILEAGE WAS 26000, AND THE CURRENT MILEAGE WAS 38000.*AK

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Mar 1, 200758,000 milesCA

2004 JEEP GRAND CHEROKEE HVAC SYSTEM BLEND DOORS HAVE FAILED, SO THAT AUTOMATIC CLIMATE CONTROL SYSTEM FAILS TO CONTROL TEMPERATURE AND BLOWS VERY HOT OR COLD AIR AT INAPPROPRIATE TIMES. IMPOSSIBLE TO MAINTAIN CONSTANT TEMPERATURE IN THE VEHICLE. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 27, 200742,000 milesCA

AC/HEATER WJ 2004 GRAND CHEROKEE BLEND DOORS. *JB

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Feb 27, 200750,000 milesIL

TL* - THE CONTACT CALLED REGARDING THE 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED ON 2/27/06 THE DRIVER'S SIDE HEATED SEAT ELEMENT WAS REPLACED DUE TO THE DRIVER'S SEAT CATCHING ON FIRE. THE SEAT WAS ALSO REPLACED. ON FEBRUARY 2, 2007 THE SEAT STARTED TO SMOKE. THE DRIVER WAS ABLE TO TURN THE SWITCH OFF BEFORE ANY FURTHER DAMAGE WAS DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE CONTACT STATED THAT THE DEFECTIVE HEATED SEAT ELEMENT WAS REPLACED WITH ANOTHER DEFECTIVE HEATED SEAT ELEMENT. THE CONTACT RECEIVED RECALL 06V197000 FOR THE HEATED SEAT ELEMENT.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Feb 25, 200747,000 milesTX

LOCKS FAILED IN DECEMBER OF 2006. CANNOT LOCK UP THE CAR. DEALER CHARGED ME 100.00 DOLLARS TO TELL ME THAT THE UNIT INSIDE THE DOOR FAILED. WANTS 500.00 DOLLARS TO REPAIR IT. THE CAR IS A 2004 MODEL JEEP GRAND CHEROKEE. *NM

Engine and Engine Cooling › Engine
Filed Feb 24, 2007IL

2004 JEEP GRAND CHEROKEE 4.7 V8. STALLS AT STOPS. VEHICLE THEN HAS TO BE RESTARTED BEFORE TRAFFIC CRASHES INTO YOU. JEEP CANNOT LOCATE PROBLEM AND IS UNWILLING TO AID OR CORRECT PROBLEM. VEHICLES HAS DONE THIS A DOZEN TIMES WITHIN A MONTH.

Visibility › Defroster/Defogger/Hvac System
Filed Feb 21, 200756,000 milesFL

HEATER BLEND DOOR BREAKING. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 19, 200738,000 milesIL

AUTO CLIMATE CONTROL SYSTEM PROBLEMS, BLOW COLD AIR FROM ONE SIDE AND HOT FROM THE OTHER VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Feb 16, 2007CO

NO SPECIFIC EVENT LED TO THE FAILURE. TURNED THE CAR ON ONE DAY AND THE HEAT/DEFROST SYSTEM NO LONGER WORKED. *NM

Seat Belts › Rear/Other
Filed Feb 16, 200736,120 milesTX

THE RETRACTABLE LOCKING MECHANISM ON BOTH LEFT AND RIGHT REAR PASSENGER SEAT BELTS ARE NO LONGER LOCKING. INFANT CAR SEATS SECURED IN BOTH THE LEFT REAR AND RIGHT REAR SEATS ARE NO LONGER STABILIZED WITH THE SEAT BELTS. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Feb 14, 200738,000 milesFL

2004 GRAND CHEROKEE LIMITED 43,000 MILES NO HEAT ON PASSENGER SIDE. PURCHASED USED AT 38,000 MILES FROM CHRYSLER DEALER. FLORIDA RESIDENT AND DID NOT TRY HEAT UNTIL DECEMBER. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 14, 200758,500 milesMI

I OWN A 2004 JEEP GRAND CHEROKEE LIMITED WITH 66,000 MILES. IN AUGUST 2006, THE AC QUIT FUNCTIONING WHEN AIR TEMPERATURES EXCEEDED 85F. AFTER A RECALIBRATING, EVERYTHING SEEMED FINE. BUT WHEN THE TEMPERATURE DROPPED THE PASSENGER HEAT FAILED WHILE THE DRIVERS SIDE CONTINUED TO FUNCTION. THE DEALERSHIP REPLACED THE "BLEND AIR ASSEMBLY" PER THE TSB - AT MY EXPENSE. DIDN'T FIX THE PROBLEM SO THEY RECALIBRATED THE SYSTEM AGAIN. WORKED FOR ABOUT 1 MONTH. THEN NO HEAT ON THE DRIVER SIDE WHILE PASSENGER SIDE HAS HEAT FROM THE TOP VENT BUT NOT THE LOWER. THE RIGHT SIDE BLEND DOORS HAVE BEEN REPLACED TWICE & SYSTEM RECALIBRATED 4 TIMES- AGAIN AT MY EXPENSE. STILL NO HEAT ON DRIVERS SIDE OR LOWER PASSENGER SIDE. KEEPING THE WINDSHIELD IS PROBLEMATIC IN POOR WEATHER CONDITIONS. SERVICE MANAGER SAYS HE ISN'T GETTING ANY HELP FROM DAIMLER CHRYSLER. AS TEMPERATURES HAVE BEEN BELOW ZERO THIS IS A SERIOUS SAFETY HAZARD. *JB

Seats › Front Assembly › Seat Heater/Cooler
Filed Feb 12, 2007OR

DAIMLER CHRYSLER SENT A "SAFETY RECALL F17-HEATED SEAT ELEMENTS" LETTER IN AUGUST, 2006. IT STATES THAT THE HEATING ELEMENTS "MAY OVERHEAT AND CAUSE AN INTERIOR FIRE...". IT GOES ON TO RECOMMEND THAT WE "CONTACT YOUR DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT" TO REPLACE THE HEATING ELEMENTS. WE CONTACTED THE JEEP DEALER IN SALEM, OREGON IN SEPT. 2006, AND IT ADDED US TO A WAITING LIST. IT IS NOW FEBRUARY, 2007 AND WE ARE STILL WAITING. THE DEALER TODAY ADVISED THAT SO FAR, IT HAS ONLY RECEIVED PARTS FROM ITS SUPPLIER TO REPLACE 8 SEAT ELEMENTS AND IS WAITING FOR MORE. WE ARE AROUND 20+ CUSTOMERS ON A LIST OF 35 STILL WAITING FOR PARTS AND WITH NO PROJECTION OF WHEN MORE PARTS MIGHT ARRIVE. MEANWHILE, WE CONTINUE TO DRIVE WITH A POTENTIAL FIRE DANGER INSIDE OF OUR VEHICLE. *NM

Engine and Engine Cooling › Cooling System › Fan
Filed Feb 12, 2007DC

2000 JEEP GRAND CHEROKEE CUSTOMER HAS CONCERNS ABOUT RECALL F-25 ELECTRIC RADIATOR FAN**CC THE CONSUMER HAD THE WORK PERFORMED ON THE VEHICLE PRIOR TO THE RECALL. THE CONSUMER WOULD LIKE TO SUBMIT PAPERWORK TO BE REIMBURSED. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Feb 7, 200710,000 milesOH

2004 JEEP GRAND CHEROKEE - HVAC SYSTEM EXHIBITS LOUD CREAKING/GROANING SOUNDS FROM DASH. ALSO SYSTEM EXHIBITS WIDELY FLUCTUATING TEMPERATURES. THE SYSTEM IS THE ELECTRONIC DUAL-ZONE CLIMATE CONTROL. DEALERS EXPLANATION "EVERYTHING IS FINE, THEY ALL DO THAT." *JB

Visibility › Defroster/Defogger/Hvac System
Filed Feb 5, 200755,000 milesPA

TL*- THE CONTACT STATED THAT THE 2004 JEEP GRAND CHEROKEE HAS PROBLEMS IN THE WINTER WEATHER WHEN USING THE HEATER IN THE VEHICLE. THE CONTACT STATED THAT WHEN TURNING ON THE HEAT IN THE VEHICLE THE PASSENGER SIDE AIR VENTS BLOWS OUT COLD AIR. HE STATED THAT WHILE DRIVING AND THE HEAT WASTURNED ON THE PASSENGER SIDE BLEW COLD AIR AND THE WINDOWS BECOME FOGGY. HEWAS UNABLE TO SEE CLEARLY OUT OF THE WINDOWS. HE HAD CONTACTED THE DEALERSHIP, AND WAS TOLD THAT THIS IS AN ONGOING COMPLAINT. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER, BUT HAS NO CASE #. *AK

Vehicle Speed Control › Accelerator Pedal
Filed Jan 31, 200739,577 milesNJ

TL* - THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACTS VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES, WHICH ALMOST CAUSED A COLLISION ON THE HIGHWAY. NO MATTER HOW HARD HE APPLIED THE BRAKES THE VEHICLE WOULD NOT STOP IMMEDIATELY. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT DROVE THE VEHICLE TO THE DEALER, WHO STATED THAT THE GAS PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER AND HE WAS ENGAGING BOTH AT ONE TIME. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE VEHICLE SPEED CONTROL:ACCELERATOR PEDAL. THE CONTACT HAD SPOKEN TO SEVERAL OWNERS AND THEY ARE EXPERIENCED THE SAME FAILURE. THE FAILURE OCCURS OCCASIONALLY IN THE MORNING. *AK UPDATED 08/13/07 *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 30, 2007NY

TL*- THE CONTACT STATED THAT THE 2004 JEEP GRAND CHEROKEE RECEIVED RECALL 06V197000 FOR A FRONT SEAT HEATER FAILURE ON 08/2006, AND STILL HAS NOT RECALL REPAIRS DONE. THE CONTACT STATED THAT THE DEALERSHIP HAD INFORMED HIM LAST WEEK THAT THE PARTS WERE NOT STILL AVAILABLE.*AK

Visibility › Defroster/Defogger/Hvac System
Filed Jan 30, 2007MD

I OWN A JEEP GC LIMITED, LAST WEEK THE HEATER FAILED ON THE PASSENGER SIDE VENTS, AND HAVE NOT BEEN RESTORED YET. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 28, 200785,650 milesNY

HEAT/VENTILATION SYSTEM FAILING TO TEMPER AIR IN CABIN PROPERLY DUE TO DEFECTIVE BLEND AIR DOOR MECHANISM. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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